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Full-time

• Provide leadership and management for all operational hotel personnel: directly for two key management personnel and indirectly for management, non-management personnel. Accept responsibility for the health, safety and welfare of the hotel guests and employees. Be accountable for all personnel actions, assets, and personal property and the end results of their use. Represent the hotel to civic, business, industry and local government.
• Coordinate and manage the day-to-day operations of the hotel.
• Attend and participate in all Planning Committee meetings and events.
• Meet on a regular basis with all managers, supervisor, and non-management employees and conduct regular tours of the hotel and make recommendations for changes as well as note deficiencies and ensure corrective action is taken.
• Monitor and review the daily revenue report, the daily labor report and the monthly profit and loss statement, analyze results and take action when necessary.
• Able to control all capital expenditures and ensure the proper guidelines are adhered to and projects are completed on a timely basis.
• Conduct weekly Operations meetings to discuss operational challenges and opportunities and to improve or maintain an excellent communication flow.
• Control expenses through actively participating in all areas of the hotel operation.
• Develop profit improvement ideas, policies and procedures and implement them with approval of the General Manager.
• Respond appropriately in the event of any hotel emergency or safety situation and comply with all local codes and ordinances with a focus on guest and employee safety.
• Implement action plans to correct problems identifies in Operations Standards Surveys.
• Ensure facility is well maintained from both housekeeping and engineering standpoints.
• Actively participate in all appropriate operations committees such as Energy Conservation Program, Four Seasons for Good Program, Safety Committees, and Recycling.
• Oversee preventive maintenance programs such as Perfect Room initiative.
• Assist in ensuring that all areas of the hotel are appropriately staffed to handle demand periods, and that staff are well trained, polite and conduct themselves in a professional manner.
• Monitor all standards in the hotel to ensure they are in place and enforced.
• Conduct and or participate in the performance review of all Planning Committee members and the development of any manager assigned as a mentee.
• Meet with the Director of People & Culture on a regular basis to review staffing requests, morale, disciplinary situations, and hotel employees.
• Assume authority of General Manager in his / her absence. Assume the role of Hotel Spokesperson in the absence of the General Manager in any emergency or crisis.
• Coordinate preparation go timely and accurate forecasts with Sales and Marketing, Food and Beverage and Rooms and Engineering.
• Perform other tasks or projects as assigned by the General Manager or Four Seasons Home Office.
• Attend functions, social and / or business, to help develop a rapport and to establish credibility within the local community.
• Maintain a solid working relationship with the Hotel Owners and participate in Owner s meetings.
• Personally meet and interact with guests, review all written guest comments and follow up on any guest service issues or needs.
• Join Our Team.
• Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel and Private Residences Bangkok Chao Phraya provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine s 100 Best Companies to work for since 1998.
• What to expect: You will .
• Be a champion of the Golden Rule: Do unto others as you would have them do unto you.
• Be part of a cohesive team with opportunities to learn, grow and develop.
• Have the opportunity to engage in diverse and challenging work.
• Derive a sense of pride in work well done.
• Be recognized for excellence.