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Guest Service Representative - General Job Description and duties.
Overview:A Guest Service Representative is responsible for providing excellent customer service to guests in a hotel, resort, or other hospitality setting. They are the first point of contact for guests and are expected to be knowledgeable about the services and amenities offered by the establishment. Guest Service Representatives must be friendly, professional, and helpful in order to ensure a positive guest experience.
Common Responsibilities:
• Greet and welcome guests
• Answer questions and address complaints
• Provide information about services and amenities
• Process payments and check guests in and out
• Ensure guest satisfaction
• Maintain a clean and organized work area
• Follow safety and security procedures
• Monitor guest activity and alert management of any issues
• Assist with other duties as needed
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