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Guest Service Officer - General Job Description and duties.
Overview:A Guest Service Officer is responsible for providing excellent customer service to guests in a hotel or other hospitality setting. They are the first point of contact for guests and are expected to be knowledgeable about the services and amenities offered by the establishment. Guest Service Officers are also responsible for ensuring that guests have a pleasant and comfortable stay.
Common Responsibilities:
Greeting Guests:
Welcoming guests upon arrival and providing them with information about the hotel and its services.
Answering Questions:
Responding to guest inquiries and providing them with information about the hotel and its services.
Resolving Issues:
Troubleshooting and resolving any issues that guests may have during their stay.
Processing Payments:
Processing payments for guests and ensuring that all payments are accurate and up to date.
Maintaining Records:
Maintaining records of guest information and ensuring that all records are accurate and up to date.
Assisting with Check-In/Check-Out:
Assisting guests with check-in and check-out procedures.
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