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for keyword guest service executive
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apply job Four Seasons Hotel Bangkok 1
apply job Four Seasons Hotel Bangkok 1

Experience:

3 years required

Job type:

Full-time

Salary:

negotiable

  • Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
2 days ago
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Guest Service Executive - General Job Description and duties.
Overview:
A Guest Service Executive is responsible for providing excellent customer service to guests in a hotel or hospitality setting. They are the first point of contact for guests and are expected to be knowledgeable about the hotel's services and amenities. Guest Service Executives are also responsible for handling customer complaints and resolving any issues that may arise.

Common Responsibilities:
Greeting Guests:
Welcoming guests to the hotel and providing them with information about the hotel's services and amenities.
Handling Customer Complaints:
Responding to customer complaints in a timely and professional manner.
Resolving Issues:
Troubleshooting any issues that may arise and finding solutions to resolve them.
Upselling Services:
Recommending additional services and amenities to guests.
Maintaining Records:
Keeping accurate records of guest interactions and transactions.
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