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Guest Service Executive - General Job Description and duties.
Overview:A Guest Service Executive is responsible for providing excellent customer service to guests in a hotel or hospitality setting. They are the first point of contact for guests and are expected to be knowledgeable about the hotel's services and amenities. Guest Service Executives are also responsible for handling customer complaints and resolving any issues that may arise.
Common Responsibilities:
Greeting Guests:
Welcoming guests to the hotel and providing them with information about the hotel's services and amenities.
Handling Customer Complaints:
Responding to customer complaints in a timely and professional manner.
Resolving Issues:
Troubleshooting any issues that may arise and finding solutions to resolve them.
Upselling Services:
Recommending additional services and amenities to guests.
Maintaining Records:
Keeping accurate records of guest interactions and transactions.
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