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Experience:

3 years required

Skills:

Excel, Customer Relationship Management (CRM), English

Job type:

Full-time

• Represent a good image of the shopping mall and company.
• Supervise team members in delivering beyond expectation service standards.
• Manage the smooth operation at service counters including
• Queue Management
• Operational Issue Resolution
• Service Accuracy
• Documentation and Stock Management
• Promotion & Rewards Management
• Team Coordination.
• Handling and resolving ongoing or escalated customer cases and complaints as assigned by managers.
• Promote company initiatives.
• Support other teams during activities and events.
• Hours of operation: 5 working days per week
• Functional Skills & Experiences.
• 3-5 years experience in customer service which at least 1 year in supervisor role.
• Experience in customer complaint management.
• Competence in Computer & Digital Literary (Email and Intermediate MS Excel).
• Familiar with application & program usage.
• Understanding of basic calculation i.e. % discount, on-top discount, % redemption.