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Skills:

Full Stack, TypeScript, Industry trends

Job type:

Full-time

• Mentor and guide engineers in utilizing Typescript, React, and Redux to build innovative front-end solutions.
• Collaborate closely with product managers, designers, and cross-functional teams to define project requirements.
• Provide technical leadership and foster a culture of continuous learning and growth within the team.
• Identify and resolve technical challenges, debug complex issues, and optimize performance.
• Stay updated with the latest front-end technologies and industry trends, driving innovation within the team.
• Solid experience in front-end development using Typescript, React, and Redux.
• Strong leadership and mentoring skills, with the ability to guide and inspire a team.
• Excellent collaboration and communication skills, working effectively with cross-functional teams.
• Exposure to full-stack projects and technologies such as C#, Kotlin, or Scala.
• Familiarity with Agile development methodologies.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

Skills:

Purchasing, Negotiation, Excel, English

Job type:

Full-time

• Plan and develop own brand, PLM strategies that balance customers expectations and company s objectives.
• Analyze sales figures, customers reactions and market trends to anticipate product needs and plan product ranges/stock.
• Collaborate with related buyers, suppliers, distributors and analysts to negotiate prices, quantities and time-scales.
• Planning, researching and selecting products for stores, and ensuring that the products variety attract customers to drive profits.
• Monitoring stock to meet with customer needs and relevant to market trends.
• Manage relationship with supplier to ensure products quality, and ensuring that the products deliver on time.
• Reporting and presentation, and etc.
• Bachelor Degree or higher in Marketing, Business Administration any related fields.
• Experience in driving sale or marketing.
• Merchandise or Buying Strategy and mindset.
• Experience in any kind of category for example Food, Non Food, Hardline, Home line, Softline, House Brand, etc.
• At least 3-5 years in buying, merchandising, sourcing, purchasing, category management from retail business, department store, supermarket chain firm.
• Strong negotiation skills with proactive, initiative, and work well under high pressure.
• Good command of Thai and English and computer literary, preferable in Excel.

Skills:

Quality Assurance, Assurance, Project Management

Job type:

Full-time

• a mission we all believe in and aim towards achieving every day.
• To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact.
• for ourselves, our company, and the communities we serve.
• Join us. About the Team Governance and Experience is a global team aiming to build a safe and trustworthy marketplace for not only users, but also partners. We value user experience and work on policies, rules, products and systems to ensure quality.
• We are looking for passionate talents to join us, thus together we can build a commerce ecosystem that is innovative, secure and intuitive for our users. As part of GNE organization is our Service Support Centre (SSC) delivers Customer Service to our Buyers, Partners and internal users. As part of SSC is our Selling Partner Support (SPS) team who are responsible for supporting our Partners and internal users.
• Selling partner growth is a key focus area for SPS. We are looking for an Operations Manager responsible for the health and performance of selling partners for a defined set of Categories through effective leveraging BPO and In-house resources.
• Ensure our selling partners have a seamless experience getting onto and using the platform, ramping up quickly, and continuously growing on the platform while sustaining good health and performance.
• Monitor the operational health and performance of selling partners under your responsible category(ies), direct BPO resources to proactively address health and performance risks which may block seller growth.
• Collaborate with Account Managers, design targeted and tailored outreach (coaching and education) to improve health and performance and unblock revenue potential.
• Ensure effective BPO agent communication and engagement with selling partners, including early warning communication with risky partners, promote guidance on platform rules and regulations, hold improvement sessions with sellers on their fulfillment and support performance.
• Manage the BPO team to ensure high performance.
• Address BPO-agent quality or compliance issues raised by Account Managers, ensuring front-line BPO teams deliver best in class quality experience and resolution.
• meeting the Partners' expectations.
• Identify BPO knowledge, training and quality gaps and collaborate with SOP PM, Quality Assurance and Training PM, apply effective training and quality frameworks to ensure BPO team understand the process and product well, can use the most effective methods to address selling partners' servicing needs and remove roadlocks preventing their growth.
• Identify new process opportunities that can help selling partners reduce violations, increase education penetration, increase campaign participation.
• Identify process gaps that prevent BPO from self-solving partner issues creating transfer escalations, and refine with XFN collaboration to enable BPO to self-solve future case types.
• Work with escalation from selling partners or Account Managers.
• Resolve issues within target service level. Identify root cause, and implement changes to address root-cause to prevent future escalations of this case type.
• Bachelor's degree or equivalent practical experience required.
• 3+ years experience in a Sales, Account Management, or Customer Success role.
• Familiarity with executing, contributing to, and creating SOPs.
• Demonstrates effective, clear and professional written and oral communication.
• Ability to collaborate cross-functionally with both tech and non-tech teams.
• Project management experience.
• Experience with E-commerce, marketplace platforms.
• Commercial thinking.
• Ownership mindset.
• Working with or managing BPO agents who are account managers or sales focused.
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. --- #LI-Onsite.

Experience:

2 years required

Job type:

Full-time

• Manages the activities at the Front Desk during the overnight shift. Directs staff. Ensures communications and follow-up with day shift on any problems, guest requests or special requirements.
• Frequently tours the hotel and monitors the activities of all other departments at least twice per shift. Monitors their activities to assure that standards are being met, staff is being supported and guest needs are being met. Takes corrective actions if necessary.
• Personally handles all guest relocations according to established guidelines.
• Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in all channels in an accurate and timely manner. Interaction with guest will be in person and by phone.
• Reviews late arrivals, next day early arrivals and departures to plan for the next day s activities. Coordinates arrivals, departures and billing requirements. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.
• Trains, develops and manages the performance of direct subordinates to ensure the efficient running of front office operations.
• Maximizes hotel revenue by controlling room inventory, group blocking, packages, up selling and reinforcing the late charge policy to maximize REVPAR.
• During sell out nights, deals with overbooking situations in the most professional and diplomatic matter in order to keep to a minimum level the degree of dissatisfaction of guests inconvenienced by the situation.
• Assures that all financial and credit procedures are followed. When taking a shift at the desk, follows up on credit problems. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.
• Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees without requiring special direction. Responds swiftly and effectively in any hotel emergency or safety situation.
• Checks guest in and out in an efficient and friendly manner, using guest name whenever possible.
• Assures that guest is assigned type of room requested and the correct rate is charged.
• Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.
• Utilizes a variety of computer systems to check guests in and out, run daily reports, run night audit reports, and select and block rooms for arriving guests.
• Complies with Four Seasons Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee Handbook.
• Works harmoniously and professionally with co-workers and supervisors.
• Checks Staff facilities such as Locker Rooms and Staff Dining Room to assure that they are operating at Four Seasons standards. Communicate to People & Culture team when they are not. Acts as a liaison for overnight shift with the People & Culture team.
• Assists with responsibilities and duties as required throughout the hotel.
• Reports all guest complaints, relevant incidents and matters that need to be followed up the next day to Front Office Manager, to ensure consistency and guest satisfaction.
• Provides basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service.
• Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests.
• Works closely with Security Staff to handle any guest emergency or safety concerns.
• Performs any other duties as assigned to him/her by management.
• Candidates must have a firm knowledge of hotel operations and must have 2 - 5 years of experience in Management in Rooms Division. Candidates must speak read and write Thai as well as being fluent in English. Must have the right to work in Thailand.
• Visa and Work Permit sponsorship is not available for the role. Only successful candidates will be contacted.
• Join Our Team.
• Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel and Private Residences Bangkok Chao Phraya provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine s 100 Best Companies to work for since 1998.
• What to expect: You will .
• Be a champion of the Golden Rule: Do unto others as you would have them do unto you.
• Be part of a cohesive team with opportunities to learn, grow and develop.
• Have the opportunity to engage in diverse and challenging work.
• Derive a sense of pride in work well done.
• Be recognized for excellence.