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Skills:

Problem Solving, Compliance, Microsoft Office, English

Job type:

Full-time

• Coordinate with customer, overseas offices and suppliers to manage sea export bookings as per company working instructions and guideline in timely manner.
• Response to customer s enquiry and problem solving.
• Ensure services provided as per customer s KPI and company guideline.
• Maintains relationships with company's network (Operations and Customer Services) and customers to assure compliance with expectations and established procedures.
• Responsible for the preparation, delivery and confirmation of all assigned reports.
• WHAT ARE WE LOOKING FOR? Bachelor s Degree in any related fields or.
• At least 2-year experience in freight forwarding business or shipping line.
• Good command of English.
• Knowledge of computer PC and Microsoft Office.
• Positive attitude and willing to work hard.
• Service-mind, good interpersonal and communication skills.
• Willingness to learn new things.
• Honest, hardworking, able to work under pressure and tight deadlines.
• Self-motivation and teamwork.
• WHAT DO WE HAVE TO OFFER? With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement, pension, health, and life assurance. There s no doubt that you will be compensated for your hard wok and commitment so if you d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.
• ABOUT TOMORROW We value your professional and personal growth. That s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career. Our Organization is an equal opportunity employer. It is company policy that there shall be no discrimination against any employee or applicant on the basis of race, color, creed, ancestry, ethnic origin, gender, sexual orientation, marital status, family status, disability and/or age (as prescribed by law). Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: [email protected]. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

Skills:

Sales, Excel, Power point

Job type:

Full-time

• วางแผนการขาย และเสนอขาย Big C Gift Voucher และ E-Coupon ให้กับลูกค้าทั่วไปและกลุ่มบริษัทต่างๆ เพื่อให้ได้เป้าหมายที่วางไว้.
• ทำใบเสนอราคา และ ปิดการขาย รวมถึงประสานงานหน่วยงานที่เกี่ยวข้องต่างๆ ภายใน ตลอดจนส่งมอบสินค้าให้ลูกค้า.
• จัดทำรายงานการติดต่อลูกค้า รายงานการขายรายอาทิตย์ /เดือน รวมถึงบริหารสต็อคสินค้า เพื่อให้สามารถขายได้อย่างต่อเนื่องทั้งปี.
• จัดกิจกรรมส่งเสริมการขาย เพื่อกระตุ้นยอดขาย ทั้ง Big C Gift voucher และ E-Coupon ทั้งกับลูกค้ารายเก่าและลูกค้าใหม่.
• รักษาฐานลูกค้าเดิมและขยายฐานลูกค้ารายใหม่ๆ ให้เติบโตอย่างต่อเนื่อง.
• ติดตามการชำระเงินกับลูกค้าให้ครบถ้วนและตรงตามกำหนดชำระเงิน.
• สนับสนุนงานของแผนก อาทิ ปัญหาที่เกิดขึ้นกับบัตร Cobrand โดยประสานงานกับหน่วยงานภายใน และพาร์ทเนอร์ ตลอดจนหาแนวทางป้องกันปัญหา เป็นต้น.
• ทำงานอื่นๆที่เกี่ยวข้องตามที่ได้รับมอบหมาย.
• ปริญญาตรีขึ้นไป ในสาขาใดก็ได้.
• เน้นขาย Big C Gift Voucher ให้กับกลุ่มบริษัท ทั้งขายในนาม B2B หรือ B2C.
• มีมนุษยสัมพันธ์ที่ดี, มี Service mind มีใจในการขายและการให้บริการ และ ทำงานแบบ Proactive.
• มีทักษะการขาย และพูดจาดี.
• ทำงานละเอียดได้เป็นอย่างดี.
• ทำงานประจำที่ออฟฟิศ (ไม่ต้องเดินทางออกไปพบลูกค้าข้างนอก).
• มีการไปเยี่ยมชมสาขาเป็นครั้งคราว.
• ทำ report Excel ได้ดี, Power point และ Microsoft office ได้.

Skills:

Social media

Job type:

Full-time

• Customer Interaction - Respond to customer inquiries via email, phone, chat, or social media promptly and professionally.
• Order Management - Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
• Issue Resolution - Address and resolve customer complaints or issues, such as defective products or delivery problems, ensuring a satisfactory outcome.
• Feedback Collection - Gather customer feedback to improve products, services, and the overall customer experience.
• Knowledge Sharing - Stay updated on product knowledge and policies to provide accurate information to customers.
• System Navigation - Utilize CRM software to document, track, and manage customer interactions and profiles.
• Collaboration - Work with other departments, like logistics or operations, to ensure customer needs are met.
• Sales Support - Advise customers on product choices, promotions, and features to support sales efforts.
• Follow-up - Conduct follow-up communications to ensure that customer issues have been resolved to their satisfaction.

Experience:

3 years required

Skills:

Compliance

Job type:

Full-time

• Providing a variety of services using entry to advanced level technical and support regarding operations, such quotes and billing, tracking and trace, service questions and related customer assistance.
• Reviewing, completing and processing various degrees of documents and databases regarding orders, shipments, requests, carriers, providers and related details.
• Providing basic to more advanced support in the interpretation and assistance to staff and management regarding quotes, requirements, policies, programs, and practices.
• Providing support researching issues and developing recommendations to resolve issues regarding fulfillment, planning, timing, status and confirmation.
• Assisting in the review and implementation of customer service policies, practices and programs to meet organizational, operations and management needs.
• Assisting to ensure compliance with applicable laws, rules and regulations; receives guidance and direction or escalates when required.
• Performs other duties as assigned.
• WHAT ARE WE LOOKING FOR? Graduation from a high school or secondary school, or equivalent education and experience is often accepted. Formal vocational or college degree might be preferred for higher level roles, but typically not required.
• Typically require less than three years of experience in ocean services or operational area, intermediate roles typically require at least three years of experience and more senior roles typically require at least five years of experience and at least two years of experience at the intermediate level.
• Basic to more advanced general knowledge of customer service principles and practices.
• Basic analytical skills and good service orientation.
• Communicating with co-workers to provide and receive direction.
• WHAT DO WE HAVE TO OFFER? With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement, pension, health, and life assurance. There s no doubt that you will be compensated for your hard wok and commitment so if you d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.
• ABOUT TOMORROW We value your professional and personal growth. That s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career. CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.