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Skills:

Digital Marketing, Google Ads

Job type:

Full-time

• Implement effective paid digital advertising campaigns to attract qualified prospects with cost-effective strategies across Facebook, Google, and other paid advertising platforms.
• Contribute to Crimson s paid digital marketing activity across multiple countries, working with Crimson s regional digital marketing managers, country managers, local area marketing teams, and the global digital marketing team to drive for results.
• Build, test, and optimize paid ad campaigns to consistently improve performance.
• Analyse and report on campaigns, A/B tests, leads, and revenue and ROAS.
• Leadership and Initiative.
• Participate as an active member of the global digital marketing team, contributing ideas and working on projects to improve structure and processes.
• Test and launch new paid digital channels.
• Share digital marketing knowledge with global digital marketing team and local marketing teams.
• Digital Campaign Execution.
• Consistently launch paid digital advertising campaigns across several markets, following global processes, guidelines, and budgets.
• Select and design A/B tests to consistently improve knowledge and results.
• Consistently track leads, lead progress, and sales/revenue generated from your activities.
• Analysis and Reporting.
• Analyse and report on campaigns, A/B tests, leads, and revenue and ROI.
• Contribute in developing Crimson s global digital marketing best practices and knowledge base.
• What personal qualities are we looking for?.
• Technical Experience.
• At least 1-year experience in a digital marketing role or similar.
• Experience in executing and building Facebook Ads, Google Ads campaigns.
• Soft Skills.
• Growth Mindset.
• Strong attention to detail.
• Excellent verbal and written communication skills.
• Experience managing multiple projects in a fast-paced environment with other team members and stakeholders.
• Ability to productively and efficiently collaborate with a globally dispersed team.
• Analytical and problem-solving skills.
• Exceptional learning agility.
• Why work for Crimson?.
• Flexible working environment, you will be empowered to structure how you work.
• Option to work from our many locations/remotely around the globe (role dependent) with us!.
• Limitless development and exposure- our internal promotions/role changes made up 33% of all recruitment last year.
• 1,000 training budget per year- we love to level up!.
• Psychologist on staff.
• Impressive fireside chats and workshops to help the team continuously level up.
• Radical Candour is a feedback approach we live by.
• We re a global player with 28 markets (and growing) across the globe!.
• If you're passionate about education and people and looking for a fast-paced, collaborative environment, and want to work with cutting-edge technology then we'd love to hear from you!.
• Please keep an eye on your spam email folder for correspondence from Team Tailor.

Skills:

Japanese, English

Job type:

Full-time

• Review, classify and/or remove content according to client guidelines, using specific tools and channels.
• Understand and remain updated on changing client policies and guidelines.
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team.
• Serve as an advocate for the user community.
• Participate in process improvement initiatives that improve quality and efficiency of work.
• Participate in continuous training programs and workgroup discussions for optimal development in the role.
• Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe.
• Basic Qualifications/Skills Needed.
• Strong coping, emotional resilience, and stress-management skills.
• Excellent comprehension and communication in English and in Japanese.
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.
• Strong attention to detail.
• Comfort synthesizing and analyzing information from multiple streams.
• Strong critical thinking and decision-making skills.
• Deep familiarity and passion for the internet, internet platforms, and internet culture.
• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported .
• Ability to work well individually and as part of a team.
• Ability to work differing rotations/shifts and non-standard work hours.
• Flexibility in meeting changing business needs in a fast-paced environment.
• Commitment to quality, efficiency, and effectiveness.
• Previous business process outsourcing, customer service, or content moderation experience is a plus.
• Please note that this role requires you to work on shift rotational basis and you will be working 5 days/ week with 2 consecutive rest days.

Job type:

Full-time

• Planning HC management and efficiently working as a strategic partner with Line Manager and Management Team under HC Division and company policy.
• Understanding and ensuring for consultancy under policy, regulation and HC Process with Management Team and employee.
• Taking care and responsible for employee in Business Unit in accordance with regulation for welfare and compensation, workforce regulation, working environment, etc.
• Analyzing and gathering all HC Data and prepare for presentation to Management Team and HC Division.
• Working and cooperating with Business Unit for manpower planning, organization chart and update/rectify Job Role for recruitment process.
• Supervising PMS i.e. goal setting, evaluation process, yearly promotion, salary adjustment and bonus under HC Division and company policy.
• Supporting HC Development Plan for career path/planning, employee development, succession planning and talent management for Business Unit.
• Other job assignment related with work assignment or business.
• Bachelor s or Master s Degree in Human Resources, Industrial & Organizational Psychology or related field.
• At least 10 years experience in HRM, HRD and Labor Laws & Regulations.
• Experience in dealing with Senior Management.
• Strong leadership, interpersonal, and collaboration skills.
• Office of Human Capital
• THAI BEVERAGE PUBLIC COMPANY LIMITED
• ThaiBev Quarter Building 62 Ratchadapisek Road, Kwaeng Klongtoey,
• Khet Klongtoey, Bangkok 10110.

Skills:

Social media, Research

Job type:

Full-time

• Develop and execute strategic marketing plans to drive sales growth.
• Manage and enhance our social media presence and growth across various platforms.
• Create engaging content to attract and retain customers.
• Identify and cultivate new business opportunities.
• Embrace networking and social media.
• Support team in tasks and execution pertaining to a project s requirement, brand guide and budget.
• Prepare necessary preliminary research and images for presentation.
• Understand and adhere to financial and deadline of each project and the designated task assigned.
• Book venues and schedule business suppliers and vendors accordingly.
• Support in all coordination relating to an event such as catering, decorators, entertainment, sound & lights, production.
• Oversee set up is up to expectations and finishing and tear down of events.
• Supporting team in ensuring final check on the day of event that standards are met.
• Manage materials samples and all relating logistic, maintenance and paperwork that comes with it.

Experience:

No experience required

Skills:

English, Thai

Job type:

Internship

• Collaborate with the Brand and eCommerce teams to update and enhance the appearance of our eCommerce platforms, ensuring brand consistency and sales optimization.
• Review and resolve content issues on international websites, utilizing newly created branded content.
• Manage and maintain YouTube channels across multiple countries to ensure a consistent brand image.
• Provide competitive creative intelligence and trend analysis using tools like Facebook Ad Library and Google Trends.
• Work closely with the SEO team to implement best practices on our websites.
• University graduate or in the final year of studies.
• Excellent command of English, both spoken and written.
• Strong proficiency in Excel and other MS Office tools.
• Preferred: Certification in Facebook and/or Google Ads.
• Why join us?
• Join WorkVenture to gain real-life digital marketing experience in a dynamic and supportive environment. You'll have the chance to work on meaningful projects that make a difference, while developing your skills and growing your career in the ever-evolving digital marketing industry.
• Thong Lor (Panjit Tower, Sukhumvit 55, Sub District Khlong Tun Nua, Sub Area Wattana, Bangkok 10110).

Skills:

Research

Job type:

Full-time

• End to end team output strategy from inception to production.
• Collaboration with stakeholders to ensure the digital vision and products align within team strategy and requirements.
• Accountable for product-specific KPIs once solution enters production and communicate regular tracking to stakeholders.
• Utilize market and industry knowledge to translate user needs into user stories and acceptance criteria for their team. Maintain a backlog 3 to 4 sprints ahead of the team.
• Works closely with CPO to establish each product s business value and support messaging, communication, and customer outreach as necessary.
• Facilitates release planning with stakeholders as well as weekly demos.
• Integrates usability studies and research into product requirements to enhance user satisfaction and ensure customer driven design.
• Align outward facing product requirements and stakeholders.
• You have ability to develop methods and promote work standards among other employees of the company.
• You have proven skills in managing staff, coaching, resolving conflicts.
• You have strong communication skills to teach and convey messages in a professional form.
• You have the ability to create an atmosphere of trust and comfortable/ efficient work environment.
• You believe in a non-hierarchical culture of interaction, openness to new ideas and continuous improvement.
• You have proven knowledge of standard concepts, practices, and procedures within the retail industry.
• You have experience working in the development of with B2C digital products.
• You are a strong collaborator with cross-functional teams from tech, design, and business.
• You have experiences with managing data ingestion, storage, and processing, and collaborate with data professionals to design and implement advance analytics capabilities.

Skills:

Compliance, Scrum, Project Management, English

Job type:

Full-time

• Define and communicate a comprehensive digital strategy that supports business growth, customer engagement, and operational efficiency.
• Lead the development, enhancement, and management of core digital platforms, ensuring they meet performance, scalability, and security requirements.
• Design and oversee the architecture of digital platforms, ensuring modularity, extensibility, and seamless integration with other systems.
• Stay informed about emerging digital trends, technologies, and best practices to drive innovation and continuous improvement.
• Collaborate closely with product managers, engineering teams, and stakeholders to gather requirements, prioritize initiatives, and ensure seamless integration.
• Evaluate, select, and manage external vendors and partners to enhance platform capabilities and support business needs.
• Provide guidance and direction to technical teams, ensuring successful development, implementation, and maintenance of platform solutions.
• Engage with executive leadership, business units, and external partners to communicate platform updates, progress, and future plans.
• Define and monitor key performance indicators (KPIs) to measure the success and effectiveness of digital platforms.
• Identify potential risks and challenges, develop mitigation strategies, and ensure compliance with industry standards and regulations.
• Master s or Bachelor's in Computer Science, Engineering, Business, or related field.
• At least 15 years proven experience in leading digital transformation initiatives and managing technology platforms.
• Strong understanding of digital strategy, platform architecture, and related processes.
• Excellent leadership skills with a track record of leading cross-functional teams and driving successful platform initiatives.
• Strategic mindset with the ability to translate business goals into actionable digital strategies and initiatives.
• Experience with Agile/Scrum methodologies and project management tools.
• Strong communication, negotiation, and interpersonal skills to collaborate effectively with internal teams and external stakeholders.
• Familiarity with cloud platforms, APIs, and emerging technologies is advantageous.
• Ability to manage multiple projects simultaneously and work well in a fast-paced, dynamic environment.
• Demonstrated ability to solve complex problems and make informed decisions in a rapidly changing landscape.
• Fluent in English communication.

Experience:

3 years required

Skills:

Digital Marketing, Content Creator, Marketing Strategy, SEO, English, Thai

Job type:

Full-time

• Identify the company's market positioning, persona and find the right marketing strategies, media, approaches to build and sustain marketing positioning.
• Create marketing plan including communication, marketing campaigns, media and advertising planning by closely coordinating with internal and external parties.
• Develop the company's brand positioning to be in-line with the company's direction.
• Create social media contents including Facebook, YouTube and LinkedIn with impacts to the company's business.
• Analyze social media analytic tools to understand the campaign performance & promotion effectiveness.
• Plan and organize the company's marketing events according to marketing plan.
• Organize high profile marketing events that fits with clients' interests and keep up with the market trends.
• Represent the company in-house & public events by maintaining the best in-class image to the clients.
• Bachelor's/ Master's Degree in Marketing, Digital Media or Business Administration is preferred.
• Minimum of 3 years experiences in creating contents & integrating across various social media platforms with proven records and port folios.
• Experienced in social media analytics tools, SEO and various digital marketing ads & campaigns.
• Hand-on, flexible, and able to keep up with the recent trend of professional marketing practices and campaigns.
• Good interpersonal skill and confident in dealing with different groups of people.
• Excellent organizational, interpersonal, verbal & written communication skills.
• Intellectual curiosity, seeking opportunities to develop new marketing and digital media skills.
• Creative & problem solving skills.
• Flexibility, adaptability and the ability to work under tight deadlines & changing environment.
• Thai Citizen Only.
• Work Location: BTS Thonglor.
• Work Days: Mondays - Thursdays, Work Hours: 09:00 - 18:00.
• Work Day: Fridays, Work Hour: 09:00 - 17:00.
• Contact: ADGES Co., Ltd.
• T-One Building 21th Floor, Sukhumvit 40,
• Sukhumvit Rd, Phra Khanong, Khlong Toei,
• Bangkok 10110.

Experience:

2 years required

Skills:

System Testing, Web development, SQL, English

Job type:

Full-time

• Being the central point of application support for all Digital transformation applications e.g., web, mobile, data analytics, AI, RPA, ML.
• Leading incident recovery and detailing root case analysis.
• Taking ownership of incidents and ensuring they are resolved within SLA.
• Prioritizing the issues, requests, and production enhancements to meet business priorities.
• Analyzing and resolving production issues and data and execute queries to correct data, highly complex business requirements, and requests (bug, support, modification, enchantment, etc.).
• Preparing issue summary document, production performance, and advising for long-term improvements.
• Assisting in new implementations, installations, upgrades, and migrations of systems.
• Assisting in the rollout of existing applications.
• Providing data preparation, update master data, and configuration.
• Attaining good levels of feedback with business users and internal stakeholders.
• Checking the production environment on Azure, memory usage, and response time to ensure production readiness.
• Communicating with stakeholders on a regular basis with status reports.
• Escalating or delegating issues in a timely manner if needed.
• Coordinating tests as needed for support.
• Providing training to users and team.
• Being a central point of contact for production application support on assigned applications.
• Following up with the development team, users, and managers until incidents are closed.
• Job Qualifications.
• Bachelor s degree in information technology, computer science, engineering, IT, or a related field from Prominent universities.
• Minimum of 2 years of hands-on experience in application support and managing production requests for web/mobile development.
• Hands-on experience in database inquiry (SQL), and reporting generation would be an advantage.
• Creative, and up to date in the Technology movement to create business solutions.
• Able to multi-task and prioritize workload supporting multiple projects.
• Creativity, problem solving skills, negotiation and systematic thinking.
• Fluent in English both written and verbal (Minimum 750 TOEIC score).
• Goal-Oriented, Unity, Learning, Flexible.

Skills:

Business Development, Software Development, Big Data

Job type:

Full-time

• To build and maintain the information and forecasting system in order to support the company business development.
• To analyze data from various sources and system to develop dashboard for management.
• To identify, share and analyze market trends and changes.
• To develop Market Insight update platform for sharing with various departments of the organization.
• To provide business analysis data and benchmark of key principals to internal and external stakeholders.
• Help managing assigned projects in business development, customer management or any assign by supervise.
• Manage, monitor, and evaluate performance of subordinates to ensure achievement.
• Deliver updates to stakeholders based on analytics.
• Should have good experience in the application of standard software development principles.
• Should be able to work as an independent team member, capable of applying judgment to plan and execute tasks.
• Should also be able to coach, guide and mentor junior members in the team.
• Bachelor's Degree in Business Administration, Computer Science, Information Technology or related.
• Experience in working with big data, customer master data and business analytical tools.
• Experience with Qlik Sense or Power BI will be advantage.
• Analytical, strategic and result oriented with strong commercial sense.
• Independence and dynamic with decision making and problem solving skills.

Skills:

SAP, Excel

Job type:

Full-time

• บันทึกและตรวจสอบรายการบันทึกบัญชีรายได้และของหน่วยงานต่างๆให้ถูกต้อง.
• ตรวจสอบรหัสลูกหนี้การค้า ลูกหนี้ที่อื่น ลูกหนี้พนักงาน ในระบบให้ถูกต้อง.
• กระทบยอดและตรวจสอบความถูกต้องของบัญชีลูกหนี้ รวมถึงยืนยันยอดลูกหนี้ระหว่างกัน และปิดบัญชีลูกหนี้ตามกำหนดการปิดบัญชี ของกลุ่มธุรกิจที่ได้รับมอบหมาย.
• ออกเอกสารใบแจ้งหนี้,ใบลดหนี้,ใบกำกับภาษีให้ถูกต้อง.
• กระทบยอดรายได้และภาษีขายได้.
• บันทึกภาษีมูลค่าเพิ่ม(ภาษีขาย)ให้ถูกต้อง.
• จัดทำรายงานลูกหนี้คงค้างทุกสิ้นเดือนเพื่อเสนอต่อผู้บังคับบัญชา.
• จัดทำรายงานวิเคราะห์อายุลูกหนี้ทุกสิ้นเดือนต่อผู้บังคับบัญชา.
• ประสานงานกับบัญชีการเงินกลาง (CSG).
• ติดต่อประสานงานทั้งภายในและภายนอกองค์กรเกี่ยวกับหน้าที่รับผิดชอบ.
• สนับสนุนงานอื่นๆตามที่ได้รับมอบหมาย.
• วุฒิการศึกษา ปริญญาตรี สาขา การบัญชี หรือสาขาอื่นที่เกี่ยวข้อง.
• อายุ 27 - 35 ปี.
• มีประสบการณ์ในงานด้านบัญชีลูกหนี้ อย่างน้อย 3-5 ปี.
• มีความละเอียดรอบคอบในการทำงาน.
• สามารถทำงานภายใต้ภาวะกดดันได้ดี.
• มีทักษะในการติดต่อประสานงาน.
• มีความรู้ ความสามารถในการใช้โปรแกรม SAP.
• สามารถใช้โปรแกรม Microsoft Word, Excel และ PowerPoint ได้เป็นอย่างดี.

Skills:

Digital Marketing, eCommerce, Automation

Job type:

Full-time

• Develop digital strategies for present and future online businesses and roadmaps in the context of Ecommerce, Mobile App and the omnichannel ecosystem, including development and execution.
• Manage 4 teams including performance marketing (paid-own-earn), customer and platform analytics, graphic and production, and web/app contents management.
• Direct and oversee the design and development of customer data management such as customer analytics, personalization and performance reporting to deliver business inte ...
• Create data-driven customer analytic models for Ecommerce and Mobile Apps using Customer Data Platform and Marketing Automation technologies, as well as a real-time marketing framework and execution.
• Manage the day-to-day performance marketing operations including web/app analytics, digital customer funnel analysis, conversion rate as well as implement sales/traffic optimization activities for the online business.
• Devise strategies to increase online traffic and sales to the website and mobile application, tracking conversion rates and overseeing all aspects of web and mobile application analytics.
• Build business intelligence dashboard and reports to support business decision including daily, weekly, and monthly updates to management.
• Collaborate with cross-functional partners to manage all aspects of the digital marketing activities including, marketing planning, business planning, content strategy and development, promotional campaigns and other online marketing, website/mobile app design and web/app analytics including digital media strategy, eDM, CRM, paid search, on-site search, SEO, affiliates, advertising, promotions, social media and in-store activities.
• Oversee the day-to-day operations of performance marketing, as well as the strategic direction and prioritization of initiatives for the online business.
• Develop strategies to boost website and mobile application traffic and sales by tracking conversion rates and overseeing all parts of web and mobile application analytics.
• Create a business intelligence dashboard and reports to help management make better decisions, including daily, weekly, and monthly updates.
• Work with cross-functional partners to manage all aspects of digital marketing activities, such as marketing planning, business planning, content strategy and development, promotional campaigns and other online marketing, website/mobile app design, and web/app analytics, as well as digital media strategy, eDM, CRM, paid search, on-site search, SEO, affiliates, advertising, promotions, social media, and in-store activities.

Experience:

3 years required

Skills:

SAP, Cloud Computing, Automation

Job type:

Full-time

• Experience as a lead business analysis for at least 3 years in order to understand, analyze, justify cost and benefit, prioritize business requirements and deliver technical requirements.
• Working with new technologies such as SAP, artificial intelligence, cloud computing, mobile development, and robotic process automation is an advantage.
• knowledge of oil and gas is preferrable.
• EDUCATION.
• Bachelor's degree in Computer Science, Computer Engineering, Software Engineering, or a related field.
• ROLE & RESPONSIBILITY.
• Design high-level solution based on functional requirement from business and ensure that the solution align to EA guideline and policy.
• Estimate high-level budget and provide information related to high-level solution required for business requirements.
• Recommend strategic partner to establish solution for project development phase and be responsible in procurement process.
• Coordinate with relevant stakeholders i.e., infrastructure and security teams.
• ROLE & RESPONSIBILITY.
• Define and manage project scopes, timeline and budget through deliverable activities of the projects.
• Review and be responsible for overall development and integration of requirements, manage all changes to the project scope through a formally defined scope change process.
• Ensure that all requirements, project plans, and changes to commitment are communicated to all affected stakeholders.
• Manage transfer to operation process and ensure all documents are properly prepared including lesson learnt of project.
• Ensure that the project team (internal and external) follows all quality assurance processes, including periodic reviews and knowledge transitions with minimum impact on project delivery.
• Manage relationships and coordinate work between different teams (internal and external). Manage relationships with strategic partners. Monitor their progress and adherence to the contract.
• Provide regular update and engagement on project status, issue/risk mitigation, etc. to users/business departments, Digital Business Partner, project team member, EA and key stakeholder.

Experience:

5 years required

Skills:

SAP

Job type:

Full-time

• Bachelor degree in Business Administration, Engineering, Management or related fields.
• 5 years experience in broad of business functions.
• In depth knowledge of diverse business functions and principles.
• Strong organizational and time management skills with the ability to produce accurate, quality information within agreed timescales.
• Desire to work in business transformation and change environments also driven by information systems/ organizational strategy.
• ROLE & RESPONSIBILITY.
• Actively discuss with BUs to understand expectations, pain points and business requirement and its functionality for new initiatives.
• Gather, collect, analyze and refine requirements from BUs,.
• Summarize requirement for technical solutions.
• May suggest features/ functionality for initiative.
• Prioritize the requirements based on business value and risks.
• Option to suggest strategic partners based on their credential (work together with strategic/contract partnership officer).
• Understand SAP business process and align to business requirement.
• ROLE & RESPONSIBILITY.
• Represent BUs/users to explain/clarify the requirement to development team.
• Engage and communicate users, business function/departments and stakeholder regularly to provide feedback on development and ensure on business priority.
• Collaborate with project manager to ensure business/user and stakeholder value based on the requirement is delivered.
• Participate in change management and change control process to evaluate change requests (if any).
• Option to support business departments/users during UAT to ensure requirements are met.
• ROLE & RESPONSIBILITY.
• Communicate with business functions/users and stakeholders on a regular basis to provide feedback on the progress of the implementation.
• Analyze user response and satisfaction survey.
• Consolidate value realization from BUs to portfolio planning officer.
• Evaluate lifecycle of products.
• Collaborate with business departments to maintain product vision and requirement backlog regularly throughout product lifecycle.
• Collaborate with business departments to conduct product continuous improvement and roadmap which can improve seamless experience and optimize number of applications.
• Collaborate with business departments and facilitate Small Work Items (SWI) initiations.
• Proactively identify solutions for recurring incidents.

Skills:

Project Management, Analytical Thinking

Job type:

Full-time

• Execute digital and emerging technology engagements and other business with technology related consulting engagements.
• Take in-charge role in the engagement and coordinate with clients in various industries.
• Assist Engagement Manager with administrative tasks and project management; prepare proposal and others as assigned by manager and Partners.
• Ability to foster an innovative and inclusive team-oriented work environment.
• Skills and attributes for success.
• To qualify for the role you must have.
• Bachelor s or Master s in Computer Engineering, Digital Engineering, Software Engineering, Computer Sciences, MIS or other IT / Computer-related fields.
• Strong analytical thinking with exceptional organizational skills.
• Thai nationality.
• Ideally, you ll also have.
• Extensive experience in a similar role or working environment, preferably in professional services, project management, or client-facing role.
• We currently are seeking a highly motivated individual to work on multiple client engagements, work with a wide variety of clients to deliver professional services, and lead business development activities.
• What we offer.
• We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions.
• Continuous learning: You ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You ll be embraced for who you are and empowered to use your voice to help others find theirs.
• If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
• The exceptional EY experience. It s yours to build.
• EY | Building a better working world.
• EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
• Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
• Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

Experience:

5 years required

Skills:

Project Management, Windows Server, UNIX

Job type:

Full-time

• Lead for Fully competent in enhancing Incident Level 1 (L1) and Incident Level 1.5 (L1.5) incident management with minimum requirement for Incident Level 2 (L2) and provide comprehensive solution to end User for Level 1 and Level 1.5.
• Supervise staff responsible for first level technical support, ensuring all incidents are properly documented, tracked and resolution occurs within client Service Level Agreement.
• Define and implement user support services strategies and plans.
• Define, deliver, and manage user support services ensuring SLA requirements are being met and an optimized user experience.
• Monitor, measure, report and review current performance of services and ensure support capacity meets stakeholder needs.
• Provide a seamless end to end user support experience across digital, analog and face to face channels.
• Manage multi dimension of complexity on IT service management, vendor management, as well as video/conference and broadcasting systems.
• Develop and enhance relationships with key stakeholders, actively managing expectations and monitoring satisfaction levels.
• Establish standard process for connecting to use IT services and service catalog for desktop computer, Mobile devices, and its software.
• Plan, direct and control all activities related to Service Management, Service Integration and Technical Operations.
• Monitors the pulse of the end user community, ensuring its needs are understood and met.
• EDUCATION.
• Bachelor s degree in computer science, Business Administration, Engineering, Engineering Management, or related fields.
• EXPERIENCE.
• Minimum 5 years in IT from End User Support, project development, project management, IT infrastructure, or strategy and planning.
• Good Technical skill: Windows operating system 7.0 onward, Windows Server, Unix, LAN I WAN I internet, IP Phone, Regulatory compliance, Security, Mobile operating systems i.e. iOS 9.3, Android, Software development life cycle, Service desk tool.
• OTHER REQUIREMENTS.
• Good Soft skill: Communication, Leadership, Problem solving, Decision making, Result oriented, and Service mind.

Experience:

4 years required

Skills:

Digital Marketing

Job type:

Full-time

• Responsible for creating and delivering marketing tactics and advertising campaigns.
• Analyzes customer requirements, develops messaging architecture and competitive positioning, specifies vehicles/projects, secures resources, communicates project development and drives creative development processes.
• Responsible for the development, implementation and analysis of interactive advertising and e-commerce programs and packages.
• Uses interpersonal skills to influence customers, suppliers and other comparable level managers.
• A four year college degree (or additional relevant experience in a related field).
• Minimum of 4 year of digital marketing experience.
• Provide input in defining operation plans and strategies.

Experience:

6 years required

Skills:

Industry trends, Java, PHP

Job type:

Full-time

• Customer First Mindset - Engage with and enable our customers and key decision-makers, delivering a connected customer engagement experience and driving customer satisfaction, through digital sales excellence, empowered by world-class data, marketing systems and platforms.
• Be the key trusted advisor and influencer in shaping customer decisions to buy and adopt Microsoft Azure solutions by winning the customers technical decision for consumption projects and usage scenarios through tailored messaging, technical discussion ...
• Collaborates with Digital Specialists, extended sales team, partners to conduct business analysis (e.g., whitespace analysis, identify industry trends) to pursue high-potential customers and develop a target list of potential business. Elevate team capabilities and focus on working smarter and more effectively. Prioritizing time with customers and partners, leveraging tools and processes to run and grow the business and build a stronger team.
• Lead technical demonstrations of Azure solutions to explain and prove the capabilities of Microsoft Azure relative to the customers business and technical objectives. Collaborates with account teams, partners, or services to track, qualify, and expand new opportunities. Collaborates with other teams (e.g., account teams) and services to build pipeline. Interfaces with customers and builds relationships via social selling. Applies Microsoft's sales to determine the quality of the opportunity and whether to proceed.
• Engages in conversations with customers to introduce how other workloads could enable digital transformation areas that is aligned with the customer's industry and turns opportunities into deals. Has a deep understanding of customers' business and its priorities to drive conversations with customers on digital transformation across multiple solution areas, in collaboration with partners and services. Creates guiding examples of digital transformation through seminars, workshops, Webinars, and direct engagement.
• Build relationships with leadership and field stakeholders to enable team success across internal and external stakeholders. Collaborates with account teams (e.g., Account Executives) to identify and engage senior business subject matter decision makers at the customer's/partner's business and maximize scale through partners; work with technical specialist/CSA to secure commitment.
• Applies the orchestration model to proactively drive deal closure by identifying and aligning internal stakeholders and leveraging and expanding relationships with partners, creating demand leading with industry use cases.
• Required/Minimum Qualifications: 6+ years of technology-related sales or account management experience.
• OR Bachelor's Degree in Information Technology, Business Administration, or related field AND 5+ years of technology-related sales or account management experience.
• Additional or Preferred Qualifications: 8+ years of technology-related sales or account management experience.
• OR Bachelor's Degree in Information Technology, or related field AND 6+ years of technology-related sales or account management experience.
• OR Master's Degree in Business Administration (e.g., MBA), Information Technology, or related field AND 5+ years of technology-related sales or account management experience.
• 3+ years of solution sales or consulting services sales experience.
• Subject matter expertise in any of the following is preferred: Understanding in one of the following: Systems Operations / Management - Virtualization; IP Networking; Storage; IT Security.
• IT Infrastructure knowledge.
• Software design or development - languages such as.NET, C++, Java, PHP, Perl, Python, Ruby on Rails or Pig/Hive; Migration virtual machines from private to public cloud environments.
• SQL including OSS (postgres, MySQL etc), Azure SQL.
• NoSQL Databases including OSS (Maria, Mongo etc), Cosmos DB.
• Data Governance.
• Competitive Landscape - Knowledge of cloud development platforms.
• Partners - Understanding of partner ecosystems and the ability to leverage partner solutions to solve customer needs.
• Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Skills:

Scrum, Excel, Visio, English

Job type:

Full-time

• Understanding of the banking industry.
• Understanding of banking products and banking customer interactions.
• Gather business requirements by managing relationship with stakeholders and facilitating those conversations.
• Translating these requirements into process flows, user stories and unambiguous testable requirements with clear acceptance criteria.
• Identify automated processes as well as design where required manual exception handling processes.
• Identify areas where integration is needed.
• Act as integrated scrum team member to assure requirements are understood fully.
• Work with Architects in defining non-functional requirements.
• Preferred skills.
• Deep understanding of Digital Banking process flows and the underlying system enablement.
• Understanding of cloud based modern banking architectures.
• Understanding of partner ecosystem approaches to deliver banking.
• Deep understanding of end-to-end digital service delivery.
• Understanding of onboarding, service and transactional flows and technology ability.
• Understanding of the data architecture.
• Experience in designing a digital bank, virtual bank or fintechs.
• Understanding of customer value proposition in the banking context.
• Strong MS Office skills: MS PowerPoint, MS Excel, MS Project, MS Visio.
• Strong presentation skills and group facilitation.
• Good communication skills in Thai and English.
• Education (if blank, degree and/or field of study not specified).
• Degrees/Field of Study required: Bachelor Degree Degrees/Field of Study preferred:Certifications (if blank, certifications not specified).
• Required Skills.
• Optional Skills.
• Desired Languages (If blank, desired languages not specified).
• Travel Requirements.
• Not Specified
• Available for Work Visa Sponsorship?.
• No
• Government Clearance Required?.
• No

Experience:

3 years required

Skills:

Risk Management

Job type:

Full-time

• Assist in the implementation of integrated risk management solutions such as, Archer and ServiceNow.
• Support the analysis of client risk management requirements and contribute to the development of technical solutions.
• Participate in the configuration and testing of IRM tools to support risk assessment and reporting processes.
• Help organize and conduct workshops and training sessions for clients on the use of IRM systems.
• Collaborate with team members to ensure smooth integration of IRM solutions with other enterprise systems.
• Learn and apply risk management best practices and industry standards.
• Assist with project documentation, including creating process diagrams and user guides.
• Engage in continuous learning to stay updated with emerging risk management technologies and methodologies.
• Thai nationality.
• Bachelor's or Master's degree in Information Systems, Engineering, Risk Management, BBA or a related field.
• Up to 3 years of experience in a related field, such as risk management, IT, or consulting (internships and university projects can be included).
• Experience in Archer or ServiceNow is a plus.
• Basic understanding of risk management principles and desire to develop expertise in this area.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills, with the ability to work well in a team environment.
• Eagerness to learn and take on new challenges in a supportive and fast-paced setting.
• Familiarity with IRM platforms such as Archer and ServiceNow is a plus, but not required.
• If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
• The exceptional EY experience. It s yours to build.
• EY | Building a better working world.
• EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
• Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
• Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.