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Skills:

English, Mandarin

Job type:

Full-time

• Communicates the importance of image to the boutique team, and sets a good example.
• Swiftly spots and effectively corrects and explains to the boutique team on lapses of images to prevent future recurrences.
• Conducts or appoint senior boutique staff members to conduct daily checks to ensure that window and in-boutique displays consistently reflect the essence of the seasonal line and are in accordance with the Chanel image.
• Ensures or appoints senior boutique staff members to ensure that the boutique environment is always in optimum condition from cleanliness to maintenance of furniture, fixtures and décor including the professional image of team members.
• Manage and inspire the Boutique team Manages and inspires Fashion Advisors by being a role model, taking a close interest in his/her direct reports well-being, and actively participating in their professional development.
• Formulates performance management objectives and appraises the Fashion Advisors, with frequent informal interactions to identify individual strengths and/or weaknesses and develop action plans to build individual strengths and/or address individual needs.
• Deftly adapts management and communication styles in dealing with different boutique team members to achieve maximum results. Acts differently as mentor, coach, counselor depending on circumstances.
• Partners with Training team and Field Trainers by following up after training sessions with team members to ensure proficiency in product knowledge and sales techniques.
• Build a Client-centric Boutique team Supports the team in developing and executing a client-centric culture among the boutique team that emphasizes on client engagement and on building long lasting relationships with them.
• Sets high standards in all aspects of customer service and motivates the boutique team to achieve these standards via: Effective handling of feedback.
• Adhering to exchange and return guidelines.
• Capturing and keeping up-to-date data of each client.
• Assists in inculcating a positive mindset towards returns and exchanges. Understands in general the customer s needs and expectations, and drives the boutique team members to fulfill these needs and expectations.
• Properly manage Merchandise & Inventory Directs or appoints senior boutique team members to direct daily opening and closing inventory count to ensure no inventory losses. Discrepancies, if they arise, must be reported in a timely manner as determined by the Retail Operation Manager.
• Supervises the Back of House team to ensure that the Back of House is neat, and that stocks are managed efficiently to facilitate Front of House activities.
• Conducts or appoints senior boutique team member to conduct regular cycle count of inventories; personally, conducts the annual full inventory count.
• Adheres to Company guidelines to ensure that proper controls are instituted to prevent stock losses, pilferage, or damage. Monitor and perform spot checks to ensure that these controls are being followed.
• Effectively manage day-to-day Operations Rotates with the Supervisors on shift (including weekends and public holidays) to ensure adequate supervision of boutique team on the floor.
• Designs and reviews roster to maximize staff strength in accordance to traffic demands and trading patterns.
• Ensures all operational procedures regarding sales, transfers, stock adjustments and all policies are followed.
• Ensures daily sales and appropriate paperwork is accurately completed.
• Ensures daily and monthly sales targets are achieved for the store.
• Provides qualitative information on customer trends / demands, competitor activity and merchandise movement to Fashion Management on a regular basis.
• Attends to all day-to-day Operations issues promptly and astutely, seeking direction and guidance from the GM Fashion as needed.
• Qualifications Minimum 3-year experience in managing a team of no less than 10 members.
• Fluent in English and Thai, Mandarin a plus.
• Knowledge of Store operations management.
• Experience in Luxury Fashion is a strong advantage.
• Effectively manage day-to-day Operations.
• Leadership and Management skill.
• Passion for luxury fashion, strive for excellence and eye for details.
• Good analytical skills.
• Able to understand and synthesize business and market intelligence.
• Develop clear and challenging but achievable goals and maintain commitment to goals even in difficult situations.
• Able to withstand retail working hours and work on weekends and public holidays.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL

Skills:

Budgeting, Compliance, Product Development

Job type:

Full-time

• Overall accountability for FWD TH Health, including Actuarial, Health Operations (Claims, Medical Networks, Medical Services and FWA), Data and Analytics.
• Develop and execute strategic vision for FWD TH Health division, aligning with the FWD Group and TH goals, enhance the performance, operations, efficiency, growth, retention, and profitability of FWD TH Health.
• Regularly review and adjust strategies based on evolving market dynamics.
• Set and manage financial targets for the FWD TH Health insurance division, including premium income, Loss and Combined ratios, expense ratios & profitability.
• Oversee FWD TH Health Business Planning, budgeting and financial forecasting processes, ensure alignment with financial goals of FWD Group and TH.
• Monitor FWD TH financial performance, implement strategies to address any gaps and ensure profitability and sustainable growth.
• Oversee the design and delivery of Health insurance programs and services, aligning with / leveraging FWD Group wherever possible.
• Partner with internal/external stakeholders including healthcare providers, industry bodies, and regulators to offer comprehensive Health insurance solutions.
• Oversee the health insurance product portfolio, regularly reviewing competitiveness, profitability, and compliance. Collaborate FWD TH Propositions teams to manage product experience and manage risk appetite for health insurance products, working closely with underwriting and actuarial teams.
• Drive innovation in product development, ensuring competitive, customer-focused offerings, working closely with FWD TH Propositions team (act as co-lead the development of health insurance products).
• Benchmark the company s Health insurance services and and performance against competitors, identifying areas for differentiation or improvement.
• Manage relationships with regulators / other external stakeholders to address compliance/regulatory challenges proactively. Keep up-to-date with Health insurance/related regulatory changes, adjust FWD TH Health practices accordingly.
• Monitor / manage Health Claims experience and work closely with Claims leadership team to ensure maturation of that function.
• Manage the integration of digital solutions and data analytics to enhance product offerings, streamline operations, and improve customer experience.
• Drive Health Transformation initiatives, including health-tech / InsurTech solutions that align with FWD TH efficiency goals, customer demands and industry trends.
• Use data analytics to inform decisions around product design, pricing, claims, and risk management.