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Skills:

Oracle, Automation, Compliance, English

Job type:

Full-time

• You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness.
• You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
• Product/Process Improvement.
• You engage with Oracle Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving AIS product improvements.
• Multiple years of technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field.
• 3+ years technical support, technical consulting experience, or information technology experience.
• Strong experience with cloud, administration, understanding of the Networking OSI model and related concepts.
• Able to take roles of On-call, Standby, 24*7 in the future. (Maybe).
• Proficiency of English communication..
• Cloud Business Operation Engineer / Specialist.
• Collaborates with appropriate stakeholders to determine user requirements for a scenario.
• Drives identification of dependencies and the development of design documents for a product, application, service, or platform.
• Ensure robust, scalable, and secure cloud infrastructure tailored to partner/customer needs, allowing businesses to handle growth, and changing demands efficiently.
• Determine workload criticality, impact of disruptions, or performance degradation.
• Establish business-approved cost and performance commitments.
• Monitor and operate cloud workloads.
• Maintain asset and workload inventory.
• Monitor performance of workloads.
• Maintain operational compliance.
• Protect workloads and associated assets.
• Recover assets if there is performance degradation or business interruption.
• Mature functionality of core platforms.
• Continuously improve workload performance.
• Improve budgetary and design requirements of workloads to fit commitments to the business..
• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field.
• 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting, OR equivalent experience.
• Strong background and in-depth knowledge of cloud technologies. And strong project management skills.
• Proficiency of English communication.

Experience:

3 years required

Skills:

Industry trends, Salesforce, Contracts, English

Job type:

Full-time

• Spearhead the sales efforts for fleet solutions, encompassing the management of sales, development, and expansion of products and services tailored for fleet operations.
• Strategically engage with potential customers to understand their fleet management needs and propose customized solutions that address their challenges effectively.
• Actively manage and nurture customer relationships to ensure satisfaction and loyalty, while also identifying opportunities for upselling and cross-selling within the f ...
• Collaborate closely with internal teams to stay abreast of product enhancements and industry trends, enabling informed and value-driven conversations with customers.
• Drive revenue growth by consistently achieving sales targets and contributing to the overall success of the fleet solutions business unit.
• Oversee the designated portfolio by formulating a growth strategy, creating plans, and executing them to achieve both individual and team sales targets, including margin, volume growth, DSO, and other credit KPIs.
• Consistently adhere to Sales 1st Standards, prioritizing pipeline management, streamlining call planning, and enhancing account management through the utilization of Salesforce tools to boost sales productivity and efficiency.
• Drive aggressive value growth by comprehensively understanding value creation and financial aspects, including value drivers, P&L impact, cash flow dynamics, and business deal implications, tailoring offerings to meet customer needs.
• Assist in crafting innovative and intricate Customer Value Propositions (CVPs) to transition from a supplier to a strategic partner, emphasizing value-driven interactions.
• Stay informed about market trends, competitors' strengths, and weaknesses to identify growth opportunities.
• Enhance value for existing customers and Shell through effective value, cross-selling, and upselling techniques.
• Prioritize the acquisition of new business, particularly targeting gold and platinum customers, in alignment with Fleet Solutions customer strategy.
• Analyze and strategize customer business dynamics, product portfolios, service packages, contracts, pricing, credit terms, and debt management.
• Adhere to HSSE Live Saving Rules and Goal Zero principles, demonstrating proactive responsibility in handling HSSE matters.
• Relevant bachelor s degree/Masters are an advantage.
• Relevant sales experience or minimum 3 years experience in sales environment.
• Good working knowledge of the customer operations, financials and knowledge of specialist sources of information in knowledge of Salesforce tools.
• Strong IT literacy on all Office Programs.
• Good knowledge of English.
• Proven/track record of competence in negotiation and dealing with external partners.
• Strong interpersonal skills: ability to manage relationships at all levels.
• Strong credibility (or proven willingness and capability to improve) in Personal and business skills.
• Selling and Negotiation.
• Customer Relationship Management.
• Market Awareness.
• Customer Value Proposition.
• Finance & Economics.
• HSSE mindset, proactive contribution to the HSSE journey include leveraging Shell leadership in HSSE for commercial advantage.
• Financial Acumen including knowledge of P&L, cash, ROACE, ERR and capability to structure deals that maximize value to Shell.
• Demonstrated evidence of Leadership Attributes and 5 Behavioral Imperatives will be taken into account in the selection process.