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Experience:

1 year required

Job type:

Full-time

• Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat).
• Understand and deliver business strategies and improve customer services through the execution of self-service.
• Accountable for meeting individual (KPIs) and team goals.
• Continuously identify work process improvements and communicate to Team Leaders and (or) Manager.
• MUST have good command of spoken and written ENGLISH language and be a Native Thai.
• Immaculate telephone manners and communication skills.
• Excellent listening skills, critical-thinker with attention to detail.
• Willing to work on rotating shifts (8:00 AM - 11:00 PM including weekends and public holidays).
• Ability to work in both a team environment and autonomously.
• Demonstrate high degree of integrity and confidentiality.
• At least 1 year of working experience in the related field would be desirable although fresh graduates are welcomed to apply.
• Minimum typing speed of 35 words per minute.
• English proficiency test such as TOEIC score 700 and above.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

Skills:

Assurance, Automation, System Administration

Job type:

Full-time

• Facilitate continuous availability of services to clients, ensuring they adhere to Service Level Agreement (SLA) performance standards.
• Perform trend analysis for proactive failure detection and 2nd level restoration and repair.
• Work with customers to ensure correct implementation of agreed change requests without negatively affecting service availability.
• Respond to service or resource requirements requiring broad network knowledge, or specific product/service knowledge from an end-to-end perspective.
• Conduct Assurance Support Activities such as Change Introduction impact analysis, Business Requirement Impact Analysis, and Complex Change Execution.
• Execute Security Preventive Maintenance tasks, Access Database Audit, and participate in KPI reporting design and definition.
• The skills you bring: Ericsson Operations Engine - Mode Of Operations.
• Overall understanding of Automation?.
• 5G MS Operations Readiness.
• Troubleshooting skills.
• Network Performance.
• E2E Customer Experience.
• Network Virtualization.
• Problem management.
• Telecom Domain.
• Incident management.
• MS TOP.
• Customer Experience Improvement.
• Service Request Fulfilment (OMS).
• System Administration.
• Data Security.
• What happens once you apply?.
• Click Here to find all you need to know about what our typical hiring process looks like.
• We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.
• Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
• We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disabilityplease reach out to Contact Us.
• We are proud to announce Ericsson Thailand have been again officially Great Place to Work Certified in 2023. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture. .
• Primary country and city: Thailand (TH) || Bangkok.
• Job details: Domain Support Specialist.
• Primary Recruiter: Sitthinon Charoenkitwayo.

Experience:

3 years required

Skills:

Industry trends, Salesforce, Contracts, English

Job type:

Full-time

• Spearhead the sales efforts for fleet solutions, encompassing the management of sales, development, and expansion of products and services tailored for fleet operations.
• Strategically engage with potential customers to understand their fleet management needs and propose customized solutions that address their challenges effectively.
• Actively manage and nurture customer relationships to ensure satisfaction and loyalty, while also identifying opportunities for upselling and cross-selling within the f ...
• Collaborate closely with internal teams to stay abreast of product enhancements and industry trends, enabling informed and value-driven conversations with customers.
• Drive revenue growth by consistently achieving sales targets and contributing to the overall success of the fleet solutions business unit.
• Oversee the designated portfolio by formulating a growth strategy, creating plans, and executing them to achieve both individual and team sales targets, including margin, volume growth, DSO, and other credit KPIs.
• Consistently adhere to Sales 1st Standards, prioritizing pipeline management, streamlining call planning, and enhancing account management through the utilization of Salesforce tools to boost sales productivity and efficiency.
• Drive aggressive value growth by comprehensively understanding value creation and financial aspects, including value drivers, P&L impact, cash flow dynamics, and business deal implications, tailoring offerings to meet customer needs.
• Assist in crafting innovative and intricate Customer Value Propositions (CVPs) to transition from a supplier to a strategic partner, emphasizing value-driven interactions.
• Stay informed about market trends, competitors' strengths, and weaknesses to identify growth opportunities.
• Enhance value for existing customers and Shell through effective value, cross-selling, and upselling techniques.
• Prioritize the acquisition of new business, particularly targeting gold and platinum customers, in alignment with Fleet Solutions customer strategy.
• Analyze and strategize customer business dynamics, product portfolios, service packages, contracts, pricing, credit terms, and debt management.
• Adhere to HSSE Live Saving Rules and Goal Zero principles, demonstrating proactive responsibility in handling HSSE matters.
• Relevant bachelor s degree/Masters are an advantage.
• Relevant sales experience or minimum 3 years experience in sales environment.
• Good working knowledge of the customer operations, financials and knowledge of specialist sources of information in knowledge of Salesforce tools.
• Strong IT literacy on all Office Programs.
• Good knowledge of English.
• Proven/track record of competence in negotiation and dealing with external partners.
• Strong interpersonal skills: ability to manage relationships at all levels.
• Strong credibility (or proven willingness and capability to improve) in Personal and business skills.
• Selling and Negotiation.
• Customer Relationship Management.
• Market Awareness.
• Customer Value Proposition.
• Finance & Economics.
• HSSE mindset, proactive contribution to the HSSE journey include leveraging Shell leadership in HSSE for commercial advantage.
• Financial Acumen including knowledge of P&L, cash, ROACE, ERR and capability to structure deals that maximize value to Shell.
• Demonstrated evidence of Leadership Attributes and 5 Behavioral Imperatives will be taken into account in the selection process.