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Skills:
Able to work as a shift, Service-Minded, Good Communication Skills, English
Job type:
Full-time
Salary:
negotiable
- Welcome the customers and provide information about ICONSIAM.
- Coordinating with the various departments to provide customers with more convenient services.
- Oversee and facilitate all aspects of the Thailand and foreign customers.
- Bachelor's degree in Liberal Arts, Humanities, English / New Graduates are welcome.
- Good interpersonal skill and service mind (Consider from the good personality first).
- Able to work in shift time.
- If have experience in Customer service, Retail Business, Hotel, Airline will be an advantage.
- Good communication skill in English.
- Hours of operation: working 5 days/week.
- 00 a.m.- 20.00 p.m.
- 00 a.m.- 22.00 p.m.
- Base Salary start āļŋ20,000 + Experience + Toeic Score + Third Language.
- Interested person may send your resume or via APPLY NOW.
Experience:
1 year required
Skills:
Service-Minded, Good Communication Skills, English, Thai
Job type:
Full-time
Salary:
āļŋ18,000+ , commission paid with salary
- Explaining and guiding customers on how to use the company dashboard and services.
- Managing incoming calls and customer service inquiries.
- Adjusting job positions posted by clients to improve performance and provide better results when required.
- Analyze the performance of previous job listings on a weekly basis and coordinate with related AEs on results.
- Calling to customers to build relationships and help them with hiring.
- Inviting Customers to continue WorkVenture services (commission on purchases received).
- Bachelor's Degree in any field.
- Service-minded attitude.
- Communicative command of English.
- Good interpersonal and communication skills.
- WorkVenture assures a flexible and relaxed working environment in our office in Thonglor. We believe that great ideas come from anywhere and we value your creativity. We believe having a diverse team makes WorkVenture a more interesting and innovative place to work, and we strive every day to make WorkVenture a welcoming place for all.
Skills:
Single License, English
Job type:
Full-time
Salary:
negotiable
- Handle incoming calls, emails, live chats and other services for all enquiries and service requests from end customer, agents, business partners, etc.
- Handle customer who has negative feedback and clarifications needed with a level of service that meet customer s expectations.
- Support the project implementation and perform any extra job assigned.
- Work or follow up the case with other departments for any service required.
- Bachelor degree in any related field.
- At least 5 year of experiences as call center or customer service-related field.
- Possesses Single License is a must in role Unit Linked.
- Excellence Communication in Thai and English.
- Excellence Servicemind, customer service and positive thiniking.
- Able to work in shift / flexible time.
Experience:
No experience required
Job type:
Full-time
Salary:
āļŋ15,000 - āļŋ16,750
- āļĢāļąāļāļŠāļēāļĒāđāļāđāļē āđāļāļĢāļāļāļāđāļāļŦāļēāļĨāļđāļāļāđāļē āđāļĨāļ°āđāļŦāđāļāļĢāļīāļāļēāļĢāļĨāļđāļāļāđāļēāļāđāļēāļāļāļēāļāļāđāļāļ Chat āđāļāļ·āđāļāđāļŦāđāļāļĢāļīāļāļēāļĢāļāļĩāđāđāļāļĩāđāļĒāļ§āļāđāļāļāļāļąāļāļāļēāļĢāļŠāļĄāļąāļāļĢ āļāļēāļĢāļāļģāļĢāļ°āđāļāļīāļ āļŦāļĢāļ·āļāļāļēāļĢāđāļāđāđāļāļāļąāļāļŦāļēāļāđāļēāļ āđ.
- āļāđāļ§āļĒāđāļŦāļĨāļ·āļāļĨāļđāļāļāđāļēāđāļāļĩāđāļĒāļ§āļāļąāļāļāļēāļĢāļāļąāđāļāļāđāļēāļāļąāļāļāļĩāļāļđāđāđāļāđāđāļāļĢāļ°āļāļāđāļ§āđāļāđāļāļāđāđāļĨāļ°āđāļāļāļĨāļīāđāļāļāļąāđāļ.
- āļāđāļ§āļĒāļĨāļđāļāļāđāļēāđāļāļāļēāļĢāļŠāļĄāļąāļāļĢāļĒāļ·āđāļāļāļāļŠāļīāļāđāļāļ·āđāļāđāļĨāļ°āļāļąāļāļĢāđāļāļĢāļāļīāļ āđāļāļĒāļāļāļīāļāļēāļĒāļāļąāđāļāļāļāļāđāļĨāļ°āđāļāļ·āđāļāļāđāļāļāđāļēāļ āđ.
- āđāļŦāđāļāđāļāļĄāļđāļĨāđāļāļĩāđāļĒāļ§āļāļąāļāļāļēāļĢāļāļģāļĢāļ°āđāļāļīāļāļāļđāđ āđāļāđāļ āļāļēāļĢāļāļĢāļ§āļāļŠāļāļāļĒāļāļāļāđāļēāļāļāļģāļĢāļ° āļāļēāļĢāļāļģāļĢāļ°āđāļāļīāļāļāđāļēāļāļāđāļāļāļāļēāļāļāđāļēāļ āđ āđāļĨāļ°āļāļģāđāļāļ°āļāļģāđāļāļĩāđāļĒāļ§āļāļąāļāļāļģāļŦāļāļāļāļēāļĢāļāļģāļĢāļ°āđāļāļīāļ.
- āļāđāļ§āļĒāđāļŦāļĨāļ·āļāđāļāļāļēāļĢāļāļģāļĢāļ°āļāđāļēāļāļąāļāļĢāđāļāļĢāļāļīāļ āļāļĢāļ§āļāļŠāļāļāļāđāļāļĄāļđāļĨāļĒāļāļāļāļģāļĢāļ° āđāļĨāļ°āđāļŦāđāļāļģāđāļāļ°āļāļģāđāļāļāļēāļĢāļāļģāļĢāļ°āđāļāļīāļāļāļēāļĄāđāļāļ·āđāļāļāđāļāļāđāļēāļ āđ āļāļąāļāļĨāļđāļāļāđāļē.
- āļĢāļąāļāļāļąāļāļāđāļāļĢāđāļāļāđāļĢāļĩāļĒāļāļāļēāļāļĨāļđāļāļāđāļēāđāļĨāļ°āļŦāļēāļāļēāļāđāļāđāđāļāļāļąāļāļŦāļēāļāļĒāđāļēāļāļĢāļ§āļāđāļĢāđāļ§āđāļĨāļ°āļĄāļĩāļāļĢāļ°āļŠāļīāļāļāļīāļ āļēāļ.
- āđāļŦāđāļāļģāđāļāļ°āļāļģāđāļāļāļēāļĢāđāļāđāđāļāļāļąāļāļŦāļēāļŦāļĢāļ·āļāļāđāļāļāđāļāļāđāļāļāļĩāđāđāļāļīāļāļāļķāđāļāļāļēāļāļāļēāļĢāđāļāđāļāļēāļ.
- āļ§āļļāļāļīāļĄ.āļāļĨāļēāļĒāļāļķāđāļāđāļ āđāļĄāđāļāļģāļāļąāļāļŠāļēāļāļē āđāļĄāđāļāļģāļāļąāļāļāļāļ°.
- āļŠāļ·āđāļāļŠāļēāļĢāļ āļēāļĐāļēāđāļāļĒāđāļāđāđāļāļĢāļ°āļāļąāļāļāļĩ.
- āļĄāļĩāļāļĢāļ°āļŠāļāļāļēāļĢāļāđāđāļāļĩāđāļĒāļ§āļāļąāļāļāļēāļ Call Center / Customer Service āļāļĒāđāļēāļāļāđāļāļĒ 6 āđāļāļ·āļāļāļāļķāđāļāđāļ.
- āļāļģāļāļēāļ 5 āļ§āļąāļāļāđāļāļŠāļąāļāļāļēāļŦāđ (āļŦāļĒāļļāļāđāļŠāļēāļĢāđāļāļēāļāļīāļāļĒāđ āđāļĨāļ°āļ§āļąāļāļŦāļĒāļļāļāļāļąāļāļāļąāļāļĪāļāļĐāđ).
- āđāļāđāļēāļāļēāļ 9.00 - 18.00.
- āļŠāļēāļĄāļēāļĢāļāđāļĢāļīāđāļĄāļāļēāļāđāļāđāļ§āļąāļāļāļĩāđ 17 āļāļļāļĄāļ āļēāļāļąāļāļāđ 2568.
- āļŦāļēāļāđāļĢāļīāđāļĄāļāļēāļāđāļāđāđāļāļ§āļąāļāļāļĩāđāļĢāļ°āļāļļāđāļ§āđāļāļ°āļāļīāļāļēāļĢāļāļēāđāļāđāļāļāļīāđāļĻāļĐ.
Skills:
Social media
Job type:
Full-time
Salary:
negotiable
- Customer Interaction - Respond to customer inquiries via email, phone, chat, or social media promptly and professionally.
- Order Management - Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
- Issue Resolution - Address and resolve customer complaints or issues, such as defective products or delivery problems, ensuring a satisfactory outcome.
- Feedback Collection - Gather customer feedback to improve products, services, and the overall customer experience.
- Knowledge Sharing - Stay updated on product knowledge and policies to provide accurate information to customers.
- System Navigation - Utilize CRM software to document, track, and manage customer interactions and profiles.
- Collaboration - Work with other departments, like logistics or operations, to ensure customer needs are met.
- Sales Support - Advise customers on product choices, promotions, and features to support sales efforts.
- Follow-up - Conduct follow-up communications to ensure that customer issues have been resolved to their satisfaction.
Experience:
1 year required
Job type:
Full-time
Salary:
negotiable
- Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat).
- Understand and deliver business strategies and improve customer services through the execution of self-service.
- Accountable for meeting individual (KPIs) and team goals.
- Continuously identify work process improvements and communicate to Team Leaders and (or) Manager.
- MUST have good command of spoken and written ENGLISH language and be a Native Thai.
- Immaculate telephone manners and communication skills.
- Excellent listening skills, critical-thinker with attention to detail.
- Willing to work on rotating shifts (8:00 AM - 11:00 PM including weekends and public holidays).
- Ability to work in both a team environment and autonomously.
- Demonstrate high degree of integrity and confidentiality.
- At least 1 year of working experience in the related field would be desirable although fresh graduates are welcomed to apply.
- Minimum typing speed of 35 words per minute.
- English proficiency test such as TOEIC score 700 and above.
- Equal Opportunity Employer.
- At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
- We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
- To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.
Experience:
No experience required
Skills:
Customer Relationship Management (CRM), Service-Minded, English, Thai
Job type:
Full-time
Salary:
āļŋ18,000 - āļŋ20,000, negotiable, commission paid with salary
- āļāļģāđāļāļīāļāļāļēāļāļāđāļēāļāļāļēāļĢāļāļĢāļ°āļŠāļēāļāļāļēāļ āđāļĨāļ°āļāļēāļĢāļāļđāđāļĨāļĨāļđāļāļāđāļē āđāļāļĒāđāļŦāđāļāļ§āļēāļĄāļŠāļģāļāļąāļāļāļąāļāļāļ§āļēāļĄāļāđāļāļāļāļēāļĢāļāļāļāļĨāļđāļāļāđāļē.
- āļĄāļļāđāļāđāļāđāļāļāļēāļĢāļŠāļĢāđāļēāļāļāļĢāļ°āļŠāļāļāļēāļĢāļāđāļāļāļāļĨāļđāļāļāđāļēāļāļĩāđāļĄāļĩāļāđāļāļāļĨāļīāļāļ āļąāļāļāđāđāļĨāļ°āļāļĢāļīāļāļēāļĢāļāļāļāđāļĢāļēāļāļąāđāļāļĒāļāļāđāļĒāļĩāđāļĒāļĄ.
- āđāļāļĢāļĩāļĒāļĄāļāļ§āļēāļĄāļāļĢāđāļāļĄāļāļēāļāļēāļĢāļāļļāļāļāļĢāļāđāđāļĨāļ°āļŠāļāļēāļāļāļĩāđāļāļĒāđāļēāļāđāļāđāļāļĢāļ°āļāļāđāļĨāļ°āļĄāļĩāļāļĢāļ°āļŠāļīāļāļāļīāļ āļēāļ.
- āļāļģāļāļ§āļēāļĄāđāļāđāļēāđāļāļāļ§āļēāļĄāļāđāļāļāļāļēāļĢāļāļāļāļĨāļđāļāļāđāļē āđāļĨāļ°āđāļāļ°āļāļģāļāļĢāļīāļāļēāļĢāļāļĩāđāļŠāļēāļĄāļēāļĢāļāļāļāļāļŠāļāļāļāļāļ§āļēāļĄāļāđāļāļāļāļēāļĢ.
- āđāļāļ°āļāļģāđāļāļĢāđāļĄāļāļąāđāļāđāļĨāļ°āļŠāļīāļāļāļīāđāļāļīāđāļĻāļĐāļāđāļēāļ āđ āđāļŦāđāļāļąāļāļĨāļđāļāļāđāļē.
- āļāļđāđāļĨāļāļąāļāļāļĩāļāļāļāļĨāļđāļāļāđāļēāļāļąāđāļāđāļāļīāļĄāđāļĨāļ°āđāļŦāļĄāđ āđāļŦāđāļāļĨāļāļāļ āļąāļĒāđāļĨāļ°āļĄāļĩāļāļĢāļ°āļŠāļīāļāļāļīāļ āļēāļāļĄāļēāļāļāļĩāđāļŠāļļāļ.
- āđāļāđāļāļāļąāļ§āđāļāļāđāļāļĢāļāļāđ āđāļĨāļ°āđāļāļ°āļāļģāļāđāļāļĄāļđāļĨāļāļĢāļīāļāļēāļĢāļŠāļāļēāļāļāļĩāđāđāļĨāļ°āļāļļāļāļāļĢāļāđ āđāļāđāļāļđāđāļŠāļāđāļ.
- āļāđāļ§āļĒāđāļŦāļĨāļ·āļāļāļđāđāļĨāđāļāļēāđāļāđāļŠāđ āļĨāļđāļāļāđāļēāđāļāļāļēāļāļ° Touchpoint āļŦāļāļķāđāļāļāļāļāđāļāļĢāļāļāđ.
- āļāļĢāļ°āļŠāļēāļāļāļēāļāļāļēāļĢāļāļđāđāļĨāļāļ§āļēāļĄāļŠāļ°āļāļēāļ āđāļĢāļĩāļĒāļāļĢāđāļāļĒāļāļāļāļāļēāļāļēāļĢāđāļĨāļ°āļŠāļāļēāļāļāļĩāđ āļĢāļ§āļĄāļāļķāļāļāļ·āđāļāļāļĩāđāđāļāđāļāđāļāđāļēāļ āļēāļĒāđāļāđāļāļĢāļāļāļēāļĢāļāļĒāļđāđāđāļŠāļĄāļ.
- āļāļĢāļ§āļāļāļēāļāļēāļĢāđāļĨāļ°āļāļ·āđāļāļāļĩāđāđāļāđāļāđāļāđāļēāļ āļēāļĒāđāļāđāļāļĢāļāļāļēāļĢāļāļĒāđāļēāļāļĨāļ°āđāļāļĩāļĒāļ āđāļĨāļ°āļāļĢāļāļāļēāļĄāļŠāļ āļēāļāļāļĢāļīāļ āļāļĢāđāļāļĄāļāļąāđāļāļŠāļēāļĄāļēāļĢāļāļāļĢāļ°āđāļĄāļīāļāļŠāļāļēāļāļāļēāļĢāļāđāđāļĨāļ°āđāļāđāđāļāđāļāļāđāļāđāļāļēāļĄāļāđāļĒāļāļēāļĒ.
- āļāļąāļāļāļģāļāļēāļĢāļēāļāļāļ§āļāļāļļāļĄ āđāļĨāļ°āļāļīāļāļāļēāļĄ āļāļēāļĢāļāđāļāļĄāļāļļāļāļāļĢāļāđ/Asset āļāļāļāļāļĩāļĄ Front of House āļāļĩāđāđāļāđāļĢāļąāļāļāļ§āļēāļĄāđāļŠāļĩāļĒāļŦāļēāļĒāļŦāļĢāļ·āļāļāļąāļāļāđāļāļ.
- āļāļīāļāļāđāļāļāļĢāļ°āļŠāļēāļāļāļēāļāļĢāļ°āļŦāļ§āđāļēāļāļāļĩāļĄāļāļđāđāļāđāļēāđāļĨāļ°āļāļĩāļĄāļāļēāļāđāļāļāļĢāļīāļĐāļąāļ āđāļāļ·āđāļāļāđāļ§āļĒāđāļŦāđāļāļēāļāļēāļĢāđāļĨāļ°āļŠāļāļēāļāļāļĩāđāļ āļēāļĒāđāļāđāļāļēāļĢāļāļđāđāļĨāļāļāļāđāļāđāļāđāļāļāļēāļĄāļĄāļēāļāļĢāļāļēāļ āļāļąāđāļāđāļĄāđāļāđāļēāļ āļĢ.āļ.āļ . āđāļĨāļ°āļāļĩāļĄ Property Management.
- āļāļĢāļ°āļŠāļēāļāļāļēāļ āļāļīāļāļāļēāļĄ āđāļĨāļ°āļāļģāļāļąāļāļāļđāđāļĨāļāļļāļāļ āļēāļāļāļāļāļāļĢāļīāļāļēāļĢāļāļāļŠāđāļāđāļĨāļāļīāļŠāļāļīāļāļŠāđāđāļŦāđāđāļāđāļāđāļāļāļēāļĄāļ§āļīāļāļĩāļāļēāļĢāļāļģāļāļēāļāđāļĨāļ°āļĄāļēāļāļĢāļāļēāļ.
- āļāļąāļāļāļķāļ āđāļĨāļ°āļāļąāļāļāļģāđāļāļāļŠāļēāļĢāļĢāļēāļĒāļāļēāļ.
- āļāļąāļāļāļģāđāļāļāļŠāļēāļĢ āđāļāļāđāļāļīāļ IWR āđāļĨāļ° āđāļāļāđāļāļīāļ reimbursement āļāļĢāļ°āļāļģāđāļāļ·āļāļāļāļąāđāļāđ.
- āļāļāļĄāļīāđāļāļāļĢāđāļāđāļģ āđāļ āļāļ·āđāļāļāļĩāđāđāļāđāļāđāļāđāļē āđāļĨāļ°āļāļĢāļīāļāļēāļĢāļāļāļŠāđāļāđāļĨāļāļīāļŠāļāļīāļāļŠāđ.
- āļāļąāļāđāļāđāļāđāļāļāļŠāļēāļĢāđāļŦāđāļāļĢāļāļāđāļ§āļāđāļĨāļ°āļāļđāļāļāđāļāļāļāļēāļĄāļĄāļēāļāļĢāļāļēāļ.
- āđāļāđāļāđāļāļ·āļāļāļ§āļąāļāļŦāļĄāļāļāļēāļĒāļļāļāļāļāļĢāļŦāļąāļŠ PIN.
- āļāļąāļāļāļē/āļāļĢāļąāļāļāļĢāļļāļāļāļĢāļ°āļāļ§āļāļāļēāļĢāļāļģāļāļēāļ āļāļĨāļāļāļāļāđāļāļāļŠāļēāļĢāļāļĩāđāđāļāļĩāđāļĒāļ§āļāđāļāļāđāļŦāđāđāļāđāļāļāļąāļāļāļļāļāļąāļ.
- āļĄāļĩāđāļāļĢāļąāļāļāļēāļāļāļĢāļīāļāļēāļĢ.
- āļĄāļĩāļāļ§āļēāļĄāđāļāđāļāļĄāļ·āļāļāļēāļāļĩāļ āļāļīāļāļāļ§āļ āļāļĢāļ°āļāļ·āļāļĢāļ·āļāļĢāđāļ āđāļĨāļ°āđāļāđāđāļāļāļąāļāļŦāļēāđāļāļāļēāļ°āļŦāļāđāļēāđāļāđāļāļĩ.
- āļŠāļēāļĄāļēāļĢāļāļāļģāļāļēāļāđāļāđāļāļāļ° (5 āļ§āļąāļ / āļŠāļąāļāļāļēāļŦāđ).
- āļŠāļēāļĄāļēāļĢāļāļŠāļ·āđāļāļŠāļēāļĢāļ āļēāļĐāļēāļāļąāļāļāļĪāļĐāđāļāđāļāļąāđāļāļāļēāļĢāļāļđāļāđāļĨāļ°āđāļāļĩāļĒāļ.
- āļŠāļēāļĄāļēāļĢāļāđāļāđāļāļēāļāđāļāļĢāđāļāļĢāļĄ Microsoft Office āđāļĨāļ° Internet.
- āļāļāļāļēāļĢāļĻāļķāļāļĐāļēāļāļĢāļīāļāļāļēāļāļĢāļĩāļāļķāđāļāđāļ ( āļĒāļīāļāļāļĩāļĢāļąāļāļāļąāļāļĻāļķāļāļĐāļēāļāļāđāļŦāļĄāđ ).
- āļŦāļēāļāļĄāļĩāļāļĢāļ°āļŠāļāļāļēāļĢāļāđāļāđāļēāļāļāļēāļĢāļāļđāđāļĨāļĨāļđāļāļāđāļē, āļāļēāļĢāļāļēāļĒ āļāļ°āļāļīāļāļēāļĢāļāļēāđāļāđāļāļāļīāđāļĻāļĐ.
Experience:
No experience required
Skills:
Customer Relationship Management (CRM), Positive Thinker, English, Thai
Job type:
Full-time
Salary:
āļŋ22,000 - āļŋ24,000, negotiable
- Answer incoming calls, emails, and chats and perform outbound calls related to products, and services.
- Identify customer requirements and ensure they are answered or routed through the appropriate support channel.
- Demonstrate a strong customer service orientation and takes responsibility to ensure that customers are satisfied.
- Provides high level of professionalism and competent customer service.
- Follows the process and procedures for changes in Brand if required.
- Thai nationality.
- Fluency in both Thai and English (CEFR B1 level) is required, including reading, writing, and speaking skills.
- Bachelor's Degree in any related field.
- Fresh graudates are welcome. **.
- Shift start times will be scheduled every hour between 9:00 AM and 12:00 PM.
- Work schedule 5 days of the week, weekly off 2 days/ week.
- Base Salary.
- KPI performance & Attendance incentives.
- Medical insurances.
- 12-day annual leaves.
- Social security.
- Bhiraj Tower at Bitec (BTS Bang Na).
- 66 Tower (BTS Udumsuk).
Experience:
1 year required
Skills:
Customer Relationship Management (CRM), Negotiation, Service-Minded, English
Job type:
Full-time
- Provide quality and professional track and trace services to all parties, particularly customers and the DHL network, aimed at resolving service problems to achieve and exceed defined performance standards for traces and customer service.
- Provide full tracing services for customers by investigating shipment incidents involving undelivered, returned, misrouted, delayed, lost damaged shipment etc.
- Handle and respond to all tracing enquiries confidently and knowledgeably in accordance with the global CS process, creating a Win-Win outcome for the customers and for ...
- Demonstrate professionalism and deliver best-in-class customer service to all internal and external customers.
- Liaise with other departments and Operations to address issues on service recovery.
- Highlight areas for improvement with suggested solutions to improve DHL s procedures, technology and service so as to positively enhance our customers experience with DHL.
- Assist the Tracing Supervisor (if applicable) to carry out relevant CS orientation / training programs for new or existing CS staff.
- Bachelor s Degree with 1-2 years experience in a Customer Care or Customer Contact Center in a service industry (preferable).
- Good problem solving and analytical thinking.
- Good command in written and spoken English.
- English typical skills.
- Good telephone skills.
- Good conflict resolution skills.
- Technical Skills (Telephone system, Order/Shipment Track & Trace Systems and Order Booking Systems preferable).
- Good negotiation and interpersonal skills.
Experience:
No experience required
Skills:
Good Communication Skills, Problem Solving, Telesales, English
Job type:
Full-time
- Confidently and knowledgeably provide the full suite of DHL customer service offerings (e.g. booking, enquiries, shipment status, tracking etc.) to all parties contacting DHL via the customer service hotline and other contact modes.
- Accept and register bookings for DHL services.
- Offer alternatives to customers and potentially turn information calls into sales leads.
- Identify and promote areas with potential for revenue generation to cross-sell, upsell services including value added services (e.g. SI: Shipment insurance, TDD: Time Definite Delivery, EXT: Extended Liability etc.).
- Respond to customers consistently and confidently by providing accurate information in all areas such as custom requirements, transit time and prices.
- Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer s varying needs and demands.
- Liaise with other departments and Operations on quick and efficient resolution of customer issues and queries.
- Bachelor Degree in Business Administration, Business English or related field.
- Good command of English.
- Telephone and Communication skills.
- Willing to work in shift.
- Experienced in Call Center would be an advantaged.
Experience:
No experience required
Skills:
Good Communication Skills, Problem Solving, Work Well Under Pressure, English, Thai
Job type:
Full-time
Salary:
āļŋ25,000 - āļŋ35,000, negotiable
- Provide exceptional customer service in presenting brand & product, and resolving client objections and concerns.
- Establish and maintain long-term customer relationships, by providing excellent after-sales support and/or technical services to new customer base and institutional accounts.
- Assist in day-to-day showroom operations and maintain accurate records on relevant metrics as assigned.
- Bachelor in any relate field.
- Pleasant personality and excellent communication skills.
- Well-groomed, with a good sense of refinement.
- Highly self-motivated and able to work on rotation including weekends.
- Piano-playing and/or appreciation for music & arts.
- Flat hierarchy with emphasis on open communication.
- Dynamic and supportive environment with focus on self-development.
- Competitive remuneration in line with performance and skill-set.
Job type:
Full-time
Salary:
negotiable
- āļāļąāļāļāļģāđāļāļāļŠāļēāļĢāļāļĩāđāđāļāļĩāđāļĒāļ§āļāđāļāļ-āđāļāļāļŠāļēāļĢāđāļāļīāļāļāļđāđāļāļāļēāļāļēāļĢ
- āļāļĢāļ°āļŠāļēāļāļāļēāļāļāļđāđāļĢāļąāļāđāļŦāļĄāļēāđāļāļāļēāļĢāļāļĢāļ§āļāđāļāđāđāļāļāļēāļ Defect
- āļāļąāļāļŦāļĄāļēāļĒ āļāļīāļāļāļēāļĄāļĨāļđāļāļāđāļēāđāļāļāđāļ§āļāđāļāļāđāļāļĒāđāļŦāđāļŠāļāļāļāļĨāđāļāļāļāļąāļāđāļāļāļāļēāļāđāļĨāļ°āļĢāļ°āļĒāļ°āđāļ§āļĨāļēāļāļĩāđāļāļģāļŦāļāļāđāļ§āđāļāļąāļāļĢāļē: 3 āļāļģāđāļŦāļāđāļāđāļāļīāļāđāļāļ·āļāļ: āđāļĄāđāļĢāļ°āļāļļ āļāļēāļāļŠāļāļēāļāļāļĩāđāļāļāļīāļāļąāļāļīāļāļēāļ: āđāļāļ§āļāļāļĨāļāļāļāļąāļāđāļŦāļāļ·āļ āđāļāļāļ§āļąāļāļāļē āļāļąāļāļŦāļ§āļąāļāļāļĢāļļāļāđāļāļāļĄāļŦāļēāļāļāļĢ āļāļąāļāļŦāļ§āļąāļ: āļāļĢāļļāļāđāļāļāļĄāļŦāļēāļāļāļĢāđāļāļ: āļāļĨāļāļāđāļāļĒ, āļ§āļąāļāļāļēāļāļļāļāļŠāļĄāļāļąāļāļīāļāļđāđāļŠāļĄāļąāļāļĢāļāļēāļ: 1. āđāļāļĻāļŦāļāļīāļ āļāļēāļĒāļļ 24 āļāļĩāļāļķāđāļāđāļ, āļ§āļļāļāļīāļāļēāļĢāļĻāļķāļāļĐāļēāļāļĢāļīāļāļāļēāļāļĢāļĩ āđāļĄāđāļāļģāļāļąāļāļŠāļēāļāļē
- āļŠāļēāļĄāļēāļĢāļāđāļāđāļāļāļĄāļāļīāļ§āđāļāļāļĢāđāđāļāļĢāđāļāļĢāļĄ MS.Office āđāļāđāđāļāļĢāļ°āļāļąāļāļāļĩ
- āļĄāļĩāļāļļāļāļĨāļīāļāļ āļēāļāļāļĩ āđāļĨāļ°āļāļąāļāļĐāļ°āļāļēāļĢāļŠāļ·āđāļāļŠāļēāļĢ-āļĄāļāļļāļĐāļĒāđāļŠāļąāļĄāļāļąāļāļāđāļāļĩ
- Major Development is a real estate development company focusing on luxury residential development. We are now looking for qualified and active candidates to join and strengthen our business in the following positions. āļŠāļ§āļąāļŠāļāļīāļāļēāļĢ:āļāļāļāļāļļāļāļŠāļģāļĢāļāļāđāļĨāļĩāđāļĒāļāļāļĩāļ.
- āļāđāļēāļĢāļąāļāļĐāļēāļāļĒāļēāļāļēāļĨ.
- āļāļĢāļ°āļāļąāļāļāļĩāļ§āļīāļāđāļĨāļ°āļāļļāļāļąāļāļīāđāļŦāļāļļ āļāđāļēāļĢāļąāļāļĐāļēāļāļĒāļēāļāļēāļĨāļāļāđāļāđāđāļāđāļĨāļ°āļāļāļ.
- āđāļāļīāļāļŠāļāđāļāļĢāļēāļ°āļŦāđāļāļĢāļāļĩāđāļŠāļĩāļĒāļāļĩāļ§āļīāļ.
- āļāļĢāļ§āļāļŠāļļāļāļ āļēāļāļāļĢāļ°āļāļģāļāļĩ.
- āļ§āļīāļāļĩāļāļēāļĢāļŠāļĄāļąāļāļĢāļāļēāļ:āļŠāđāļ Resume āļāļĢāđāļāļĄāļĢāļēāļĒāļĨāļ°āđāļāļĩāļĒāļāļāļĢāļ°āļ§āļąāļāļīāļŠāđāļ§āļāļāļąāļ§ āđāļĨāļ°āđāļāļāļĢāļđāļāļāđāļēāļĒ āļŠāļĄāļąāļāļĢāļāđāļēāļāļāļēāļ Email āļāļēāļĄāļāļĩāđāļĢāļ°āļāļļāđāļ§āđ.
- āļāļīāļāļāđāļ: Human Resources DepartmentMajor Development Public Company Limited
- 141 āļāļāļĒāļāļāļāļŦāļĨāđāļ 10 āļŠāļļāļāļļāļĄāļ§āļīāļ 55 āđāļāļ§āļāļāļĨāļāļāļāļąāļāđāļŦāļāļ·āļ āđāļāļāļ§āļąāļāļāļē āļāļĢāļļāļāđāļāļāļĄāļŦāļēāļāļāļĢ 10110
Skills:
Product Owner, Market Research, Research
Job type:
Full-time
Salary:
negotiable
- Define and execute the product implementation and expansion for Big C Gift Card and other digital products in alignment with business objectives and client needs.
- Lead the end-to-end lifecycle of a product, from conception to launch, including market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch.
- Collaborate with cross-functional teams, including technology, marketing, sales, and customer service to ensure a seamless product development process.
- Work closely with the development team to define detailed product requirements and ensure timely, high-quality delivery.
- Communicate product updates, performance, and strategies to stakeholders at all levels, including executives and clients.
- Understand Big C Digital s strategic and competitive position and deliver products that are recognized as the best in the industry.
- Drive user experience improvements and product enhancements to ensure clients satisfaction.
- Bachelor's or master's degree in Computer Science, Business Administration, Marketing or a related field.
- At least 3-5 years of experiences in Product Owner.
- Have knowledge and understanding of Payment and Digital Services Systems (IT Solution).
- Have ability to analyze and manage sales operations to achieve the company's goals.
- Good at communication, presentation and public speaking skills.
Skills:
Procurement, Compliance
Job type:
Full-time
Salary:
negotiable
- Develop and implement operational strategies, systems, and processes to enhance productivity and efficiency.
- Oversee all aspects of food and beverage operations, including procurement, production, quality control, and service delivery.
- Drive operational excellence through continuous improvement initiatives.
- Production & Supply Chain Management.
- Manage and optimize production schedules, ensuring timely delivery and adherence to quality standards.
- Oversee supply chain operations, including procurement, inventory management, and logistics.
- Build and maintain strong relationships with suppliers and vendors.
- Quality & Regulatory Compliance.
- Ensure compliance with industry regulations, safety standards, and ethical manufacturing practices.
- Monitor quality control processes to maintain product excellence and customer satisfaction.
- Financial & Budget Management.
- Develop and manage the operational budget, ensuring cost efficiency and profitability.
- Analyze operational metrics and provide regular performance reports to the CEO.
- Team Development & Leadership.
- Lead, mentor, and develop a high-performing operations team.
- Foster a culture of growth mindset, agile, and communicate frankly with compassion.
- Strategic Initiatives.
- Collaborate with the CEO and other executives to develop and execute the company's long term strategic vision.
- Identify and evaluate opportunities for growth, including new products, processes, or market trends.
Experience:
6 years required
Skills:
Negotiation, Business Development, Cost Analysis
Job type:
Full-time
Salary:
negotiable
- Maintains global and/or regional responsibility for a complex commodity or group of commodities for price/value determination, product and/or service negotiations, terms and conditions, supplier relationship development and performance.
- Develops and executes a procurement strategy for commodity or services including competitive benchmarking, technology direction, supplier analysis, development, selection and pricing strategy.
- Responsible for all product or service sourcing.
- Participates in the Commodity Council Corporate negotiation teams or individually.
- Participates in the Customer Materials Commitment process through collection of materials pricing and Customer BOM analysis.
- Acts as primary contact for site or customer support.
- Quotes and negotiates quarterly all products or major services either regionally or globally.
- Conducts customer bids within the response time objectives.
- Responsible for supplier performance reviews including performance reviews, business development and supplier awards programs.
- Has frequent interaction and negotiation with senior executives of industry leading multi-national companies.
- Provides support to their internal customers to resolve quality, serviceability and performance related issues.
- Identifies the supply vs.demand for all allocated products and communicate the proportioning of these items by geography and customer.
- Consolidates and escalates all critical shortages and resolves issues.
- Provides product cost support for products in assigned geographies.
- Prepares bids including generation of BOM, cost analysis, negotiate with suppliers, and present bids to management.
- Updates material prices database, analyze bill of materials for competitiveness and customer compliance, review with management.
- Provides guidance to less experienced Commodity Management staff.
- Provides guidance to counterparts at the sites to ensure process compliance.
- Knowledge/Skills/Competencies.
- Broad knowledge of the marketplace conditions for the area of specialization including industry pricing, technology and supply/demand trends.
- Working knowledge of Celestica s global supply chain including strategic policies and objectives.
- Strong knowledge of basic computer applications and the ability to learn and use multiple applications specific to this department including ERP and office systems.
- Knowledge of purchasing principles and procedures.
- Basic understanding of specific customer needs.
- Strong communication, negotiation and presentation skills.
- Ability to consolidate, manipulate and analyze large quantities of data.
- Ability to handle multiple tasks while maintaining attention to detail and accuracy and working under tight time deadlines.
- Ability to evaluate, prioritize and problem solve a variety of tasks to ensure their timely and accurate completion.
- Ability to communicate effectively, both verbally and in writing, with a wide variety of internal and external customers.
- Physical Demands.
- Duties of this position are performed in a normal office environment.
- Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
- Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
- Frequent overnight travel may be required.
- Typical Experience.
- Three to six years of relevant experience.
- Typical Education.
- Bachelor's degree in related field (Commerce or Engineering), or consideration of an equivalent combination of education and experience.
- Educational requirements may vary by geography.
- Notes.
- This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
- Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
- At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
- Celestica (NYSE, TSX: CLS) enables the world s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
- Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
- Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.
Experience:
3 years required
Skills:
Good Communication Skills, High Responsibilities, Multitasking, Service-Minded, English
Job type:
Full-time
Salary:
negotiable
- Perform an executive secretary task and provide administrative supports and other arrangement to ensure efficiency use of executive time.
- Manage and maintain excellent calendar for the executive.
- Coordinate with other parties including business partners, clients or others.
- Arrange the meetings with the clients and business partners both virtual and on-sites.
- Travel arrangements, flight & hotel bookings & keep itinerary for the executive business trips.
- Handle correspondences of the executive office, perform excellent prove-read for the accuracy prior signing.
- Carry out filing and properly managed the executive business & personal documents.
- Maintain confidential information to be in line with the company business practices.
- Facilitate the workshops by preparing the workshop materials, coordinate with the clients and provide on-site support for events and trainings.
- Ensure the appropriateness and efficiency of equipment, logistics, and other arrangements to deliver exceptional works for the clients.
- Provide assistance to the executive in content editting tasks.
- Keep track, follow up tasks or project assigned by the executive.
- Other tasks that assigned by the executive.
- Atleast Bachelor degree in General Management, human resources (HR), English and/or other relevant areas.
- Strong computer literate in MS Office (Word, Excel, Power Point & other Office Suites).
- Experience in Adminitrative Assistant, Secretary and customer service is preffered.
- Excellent organizational, interpersonal, verbal and written communication skills.
- Good command in English.
- Intellectual curiosity, seeking opportunities to develop new skills.
- Flexibility, adaptability and the ability to work under tight deadlines or changing team & client needs.
- Client-focused, teamwork attitude & able to work in a flexible environment.
- Able to start immediately will be advantage * * *.
Skills:
Budgeting, Industrial Engineering, Enthusiastic
Job type:
Full-time
Salary:
negotiable
- Align business systems initiatives with an organization's goals.
- Work closely with executive management.
- Translate strategic direction into team direction plans.
- Contribute to the development of business strategies.
- Leading team and determine the key activities related to the scope of the projects.
- Design the working approach and project deliverables to align with the business objective and expected outcome.
- Determine the high and execution level plan.
- Manage and negotiate 3rd party software packages and vendors.
- Understand the full context and apply the best practices throughout the implementation.
- Tracking the deliverables and ensuring delivery on time with acceptance criteria are met.
- Determine the required resources and budgeting for the entire assignment/project implementation.
- Monitor and manage the risk for resources management.
- Escalate to supervisor in case shortage or change impacts to the schedule or resource.
- Bachelor's degree required with a preference toward Information Technology management.
- Business administration management and/or analytical degree programs. (e.g. -business administration, computer science, industrial engineering, etc.).
- Proven experience in business analysis or technical solution delivery for 6 - 9 years.
- Experience in implementation for large-scale or enterprise projects is preferred.
- Excellent analytical and problem-solving skills.
- Good leadership and interpersonal skills.
- Effective communication skills with all levels of stakeholders, service-minded, enthusiastic, good attitude, able to work under pressure, and highly self-motivated..
- Senior Business System Analys.
- Translate business requirements into business solution options.
- Develop functional specifications that meet the client s needs.
- Take ownership of investigation and resolving user problems in a timely and effective manner.
- Planning and execution of projects within own work area.
- Provide problem resolution and user support.
- Bridge the gap between business users, solution design, and the development team by conducting business analysis and research.
- Provide complex support to ensure the availability of systems for business activities.
- Participate with clients/users to understand business requirements and translate them into functional requirements, and contribute to the management of client expectations.
- Initiate or lead the review and redesign of processes and procedures, on an ongoing basis, to deliver improved team productivity or efficiency.
- Work with clients/users to investigate complex operational requirements and problems, seeking effective business solutions through improvements in processes and procedures.
- Develop and maintain a consistently high standard of documentation to ensure information retention and re-use.
- Provide training advise in relation to release and assist in the specification of training curriculum/activities to address business requirements.
- Assess existing processes and identify re-design or enhancement opportunities to deliver improved productivity or efficiency to the business.
- Prepare reports including pros/cons analysis and recommendations, to provide information on optimal technical solutions for business cases.
- Work on projects and enhancements to provide business analysis advice, ensuring business requirements are translated into effective solutions.
- Provide input to establishing, managing, and reporting project management awareness of activities, issues, and outcomes.
- Provide support, including complex problem diagnosis, escalating to other areas as appropriate, and following through to ensure the resolution of problems for users.
- Leads requirement gathering defines project scope, designs systems, manages stakeholder relationships, and ensures alignment with business goals.
- Resolve complex support problems, including documentation, progress checking, and escalation, taking ownership to ensure resolution.
- Typically requires a tertiary qualification in an IT discipline or related field.
- 3 years as a Business System Analyst or IT Job-related.
- Relevant experience in financial or cryptocurrency services is preferred.
- Able to multi-task and prioritize workload supporting multiple projects.
- Effectively work with senior leadership.
- Willingness to challenge the status quo.
- Excellent oral and written communication.
- Effective interpersonal skills.
- Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.
- Important: Candidate Privacy Policy
- https://careers.bitkub.com/privacy.
Job type:
Full-time
Salary:
negotiable
- Work with commercial related units such as product team, e-commerce, and customer, to create PR plan for key projects.
- Organize and lead company data releases, presentations, conference presence and messaging at industry conferences that is complying with group and local comm. policy.
- Manage creation of materials including collateral materials, web sites, videos, etc. to engage external resources as appropriate.
- Evaluate track and measure communication performance with analytical skills that will be able to guide the team to the right direction in order to achieve business unite and company objective.
- Take a hands-on role in PR news for multiple mediums: electronic, print, video, face-to-face communications, executive memos, announcements, talking points, intranet site content, newsletter articles, presentations, all hands meetings, and situation-specific communication plans.
- Provide report communication in areas with high quality with 100% accuracy and update to all stakeholders in PR to meet with timeline as agreed.
- Execute in content creation, with an eye for detail, that will help company deliver customer led contents on the corporate level message to the audience.
- Organize and lead company data releases, presentations, conference presence and messaging at industry conferences with the alignment with group and local communication policy.
- Work with cross function within organization in role areas.
- Maintain good relationship with journalist insurance sector and other sectors in the role areas.
- Find the way to expand relationship with journalist in non-insurance sector to expand company visibility to wider range of audiences.
- Bachelor Degree in Communication, PR, Marketing or Business Administration, or related field.
- At least 7-10 years directly related experience (i.e., public relations, employee communications, brand who has an active listening techniques to identify high impact opportunities for communications support with strong business acumen that joining with influence and collaboration skills.
- S/he should have an experience in developing and implementing strategic, integrated communications plans tied directly to business objectives with ability to identify, prioritize and implement communications opportunities on own initiative while influencing teams across multiple functions, locations and disciplines to deliver measurable engagement and visibility outcomes as a mandatory to be able to work well with diverse groups, be a team player, possess analytical and client service skills that will result in ability to manage project timelines and determine work flow.
Skills:
Finance, Negotiation, Accounting
Job type:
Full-time
Salary:
negotiable
- Responsible for financial evaluation and initiate other aspects for new opportunities to commercial team.
- Gathering sales, profit, other income, and other information of each supplier, buyer, category and item for analysing.
- Business partnership & support to commercial team. Support and assist commercial team with scenarios, business cases, analysis and reports;.
- Focus on "root cause analysis" and "action driven".
- Ownership of financial measures associated with established KPIs;.
- Monitor and analyze activities related to sales, marketing and innovation;.
- Support, prepare, run and monitor planning activities (forecast, budget, strategic).
- Lead analysis and reporting for dedicated sales areas and market sectors to optimize profitability;.
- Identify, investigate, and analyze costs overruns, costs savings and potential improvements;.
- Perform, manage and support ad-hoc projects;.
- Preparing analysis report in different aspects.
- Preparing presentation to management teams.
- Preparing information support to commercial team to use for negotiation with supplier.
- Responsible for improving financial and business controls across the commercial area to improve operating efficiency and data quality.
- Gathering product price from operation team and/or external sources, and update products price list to system.
- Suggested comparative price range to commercial team.
- Monitoring product price by item, by region to maintain price competitive advantage.
- Bachelor or Master s degree in Finance, Accounting, Economics or Business, CPA or CFA preferred.
- At least 2 year in finance experience in FP&A, corporate finance, management account, business analysis in complex trading or financial analysis area (preferably in retail or FCMG companies).
- Advanced Excel-based financial modeling proficiency and strong analytical skills.
- An understanding of basic accounting and financial reporting concepts.
- Ability to thrive in a fast-paced environment, manage multiple tasks, and meet deadlines.
- Strong critical thinking and problem-solving abilities.
- Excellent customer service and communication skills.
- Comfortable presenting ideas and scenarios to senior and executive leadership.
- Highly organized with exceptional attention to detail.
- Intellectual curiosity and a positive attitude.
- Proactive, strong personality, leadership and pressure resistant.
Skills:
Negotiation, Microsoft Office, Excel, English
Job type:
Full-time
Salary:
negotiable
- Identify and acquire new stores in empty spaces for gasoline stations..
- Conduct location surveys on property availability and market prices for new stores..
- Prepare proposals for new stores and submit them to the board for approval..
- Negotiate with stores and customers for new location acquisitions..
- Prepare required documents for property handovers..
- Identify opportunities in different types of retail stores for various business units..
- Review and update industry standards and competitive analyses..
- Deliver all real estate transactions, including acquisition and disposal of properties, lease renewals, subleases, rent reviews, and property-related taxes..
- Collaborate with both internal and external stakeholders and related teams to deliver new projects on time and ensure all conditions comply with company standard terms and conditions..
- Work closely with developers and property owners to secure strategic locations and coordinate with them to facilitate better functions..
- Manage the team and support the business with new locations that complement strategic growth requirements in potential areas and meet stakeholders needs..
- Always look at stores through the eyes of our customers..
- Work with other functions to ensure we are customer-focused throughout the store..
- Influence and work with your Program Manager and other support functions to ensure that we support the same priorities.
- QUALIFICATIONS Bachelor s degree in any related field..
- Experience in land acquisition and consignment area management finding retail tenants for Bangkok and upcountry sites..
- Strong critical thinking and analytical skills along with an entrepreneurial spirit..
- Experience of setting and implementing action plans, meet the target and deadlines..
- Great negotiation skills and customer service mind, with ability to communicate and influence executive leadership with tact and humility..
- Ability to prioritize and organize your work and subordinates to make the most efficient use of time available and can work under pressure..
- Ability to develop knowledge of the local market and business conditions quickly and take commercial decisions based on this information..
- Must be flexible, able to contribute to a team environment, and able to handle multiple priorities..
- Good command of written and spoken English and Thai..
- Proficiency in Microsoft Office (Word, Excel, and PowerPoint).
Customer Service Executive - General Job Description and duties.
Overview:A Customer Service Executive is responsible for providing excellent customer service to customers. They are the first point of contact for customers and are responsible for resolving customer inquiries, complaints, and issues. They must be able to provide accurate information and solutions to customers in a timely manner.
Common Responsibilities:
Respond to customer inquiries:
Respond to customer inquiries in a timely and professional manner.
Resolve customer complaints:
Resolve customer complaints and issues in a timely and professional manner.
Provide accurate information:
Provide accurate information to customers in a timely manner.
Maintain customer records:
Maintain customer records and update customer information as needed.
Follow up with customers:
Follow up with customers to ensure their satisfaction with the service provided.
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