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Skills:
Digital Marketing, Data Analysis, Customer Relationship Management (CRM), English
Job type:
Full-time
Salary:
negotiable
- Building and maintaining profitable relationships with key customers.
- Overseeing the relationship with customers.
- Resolving customer complaints quickly and efficiently.
- Keeping customers updated on the latest products in order to increase sales.
- Expanding the customer base by upselling and cross-selling.
- Understand and analyze digital marketing KPIs, develop scorecards and report on results to management team and other stakeholders. Continuously refine marketing tactics based on metric analysis.
- Create, deploy and maintain landing pages that promote new programs, advertised assets, product lines and other digital campaign initiatives.
- Support the implementation of automated journeys for multiple audiences to cultivate relationships and enhance communications with active and inactive prospects and customers.
- Work collaboratively to understand business and customer needs and advise on industry best practices and standards.
- Bachelor s degree in Business Administration, Marketing, Information Technology, or a related field.
- Advanced degrees or certifications in CRM or data analysis can be advantageous.
- Previous experience in a CRM role or a related field (sales, marketing, customer service).
- Proven track record of successfully implementing and managing CRM systems.
14 days ago
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Experience:
10 years required
Skills:
Sales, Management, English
Job type:
Full-time
Salary:
฿80,000 - ฿100,000, negotiable
- Lead and manage the day-to-day operations of the Retail store, ensuring compliance with company policies, procedures, and standards.
- Monitor and drive sales performance, track key performance indicators (KPIs), and set sales targets for the store and individual team members.
- Drive sales performance by having experience in frontline roles and meeting targets.
- Co-control work instructions with Warehouse & Logistic team, which involves extracting and managing the control and monitoring of backend operations.
- Monitor and optimize inventory levels to meet customer demands and minimize stockouts. Implement inventory control measures, conduct regular stock counts, and coordinate with merchandising teams to ensure accurate stock replenishment.
- Ensure exceptional customer service standards are maintained throughout the store. Monitor customer feedback, address inquiries and complaints promptly, and implement initiatives to enhance the overall customer experience.
- Utilize retail technology systems, such as point-of-sale (POS) software, inventory management tools, and customer relationship management (CRM) systems, to optimize operational processes, track performance, and generate reports.
- Assist in developing and managing budgets for various operational expenses, including staffing, supplies, and maintenance. Monitor expenses and identify cost-saving opportunities.
- Be prepared to handle unexpected situations, such as emergencies or customer complaints, with professionalism and efficiency.
- Education and Experience:
- Bachelor's degree in Business Administration, Retail Management, or a related field (preferred).
- At least 10 years of experience in Sales or acting as Senior Sales & Retail Operations Manager is a must.
- Very in-depth retail understanding and ability to influence with strong commercial awareness.
- Proven experience in retail operations, preferably in a supervisory or managerial role.
- Analytical skills to interpret data, identify trends, and make data-driven decisions.
- Ability to juggle multiple priorities and work in a challenging environment.
- Required Skills/Abilities:
- Able to understand and analyze profit and loss for proposing commercial action,.
- Strong business acumen and analytical skills.
- Excellent interpersonal, written and presentation skills.
- Problem solving skill.
- Work under pressure.
- Excellent communication skills and ability to engage various audiences across multi-cultures.
1 day ago
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