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Skills:

Automation, Finance, Legal, English

Job type:

Full-time

• Own from end-to-end projects, or a collection of projects / areas of business, in CEG (global coverage).
• Initiate, plan, and drive projects aiming at improving our mission-critical metrics: operational efficiency, service levels, quality, productivity, cost efficiency, and people engagement.
• Ensure CEG readiness to support Agoda's new business initiatives by working with other teams in CEG as well as different functions within Agoda (Product, Marketing, Str ...
• Identify problems and opportunities, based on data and by working with others, to improve critical operational metrics and propose project ideas/solutions.
• Design project plan and work with stakeholders to gain buy-in and commitment.
• Work closely with Product Management / Technology teams to design appropriate solutions, configure systems, support testing, rollout, analyze results, and ensure usage and impact of new customer-facing and agent-facing tools.
• Ensure constant communication and calibration between project teams and other stakeholders at regular intervals.
• Support large-scale communication for our geographically dispersed team to ensure broad understanding of the project rationale, progress, and impact.
• Drive, implement, and manage change in the organization.
• Ensure timely progress and achievement of project milestones and goals by coordinating different workstreams, identifying risks, troubleshooting, and proposing mitigation plans. Act at all times as the ultimate owner of the project.
• Analyze project outcome & impact, collect feedback, and drive continuous improvement.
• Work collaboratively with others, contribute as thought partners, and support others' projects, enabling others' success.
• Set your team's long-term vision, strategy, and short-term goals to drive maximize impact. Be accountable for your team's outcomes.
• Positively contribute to our team's culture: continuous improvement, deliver better together, and enable others' success.
• Build talent and capability in the team. Support team members' development through coaching and feedback.
• At least 8-10 years of experience in project management, strategy, operations, management consulting, and/or investment banking with extensive team management experience (preferably a team of people managers & individual contributors).
• Proven track record of developing and implementing plans to achieve business goals and objectives with clear and tangible metrics.
• Ability to analyze business challenges with a data-driven approach and communicate actionable recommendations to business leaders.
• Problem solving and structuring skills.
• Analytical and comfortable with numbers. Can define the analysis structure, interpret data, and think on your feet.
• Solid experience in project/stakeholder management, process improvement, planning, and performance management.
• Strong communication and presentation skills (English).
• Ability to work well with and influence stakeholders at all levels.
• Ability to adapt your working style to different situations.
• Ability to work in a fast-paced, dynamic, multicultural environment.
• A growth mindset and positive attitude.
• Eagerness to pitch new ideas, take initiatives, and look for opportunities for improvements.
• Intellectual curiosity.
• Comfortable working with uncertainty and experimentation in a high-velocity environment.
• Ability to work on technical projects with Product Management Team.
• Attention to detail and ability to ask the right questions to ensure speed and accuracy.
• Professional experience in Microsoft Office tools (e.g. Excel, Word, and PowerPoint).
• Skills in SQL/Python/R/VBA.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

Skills:

Social media, Analytical Thinking, Leadership Skill, Good Communication Skills

Job type:

Full-time

• Provide a comprehensive and authoritative view of the customer experience and develop strategy across the enterprise to maximize customer acquisition, loyalty, retention and profitability.
• Define and deliver a roadmap that delivers a consistent target customer experience across touchpoints and business processes.
• Leverage end-to-end customer insight & analytics program that tracks, measures and reports CX KPI s with the focus being the elevation of CX index and platform that cap ...
• Propose recommendations and improvement actions to improve business operations, user experience, bridging the gap between desired customer journey and operational process.
• Lead implementation of key CX initiatives/solutions to enhance quality and differentiate CX across various touch-points.
• Work collaboratively across the organization to develop segment strategies including customer value proposition, offerings and supporting experiences which lead to increase customer satisfaction.
• Managing the execution of FWD CX strategic initiatives across key journeys e.g. Customer Journey Mapping, Customer design thinking workshops, etc.
• Ensure that the amount of effort spent by customers in their interactions with FWD and its partners is significantly and measurably reduced, to improve both experience and lower cost to serve.

Skills:

Analytical Thinking, Problem Solving, Data Analysis, User Experience (UX)

Job type:

Full-time

• Provide a comprehensive and authoritative view of the customer experience and develop strategy across the enterprise to maximize customer acquisition, loyalty, retention and profitability.
• Map end-to-end customer journey catering for unique interaction across touchpoints, assess "Moment of Truth" and identify key customer pain points.
• Leverage end-to-end customer insight & analytics program that tracks, measures and reports CX KPI s with the focus being the elevation of CX index and platform that cap ...
• Propose recommendations and improvement actions to improve business operations, user experience, bridging the gap between desired customer journey and operational process.
• Lead implementation of key CX initiatives/solutions to enhance quality and differentiate CX across various touch-points.
• Provide insights to organizations from their customers so they make more informed decisions.
• Work collaboratively across the organization to develop segment strategies including customer value proposition, offerings and supporting experiences which lead to increase customer satisfaction.
• Managing the execution of FWD CX strategic initiatives across key journeys e.g. Customer Journey Mapping, Customer design thinking workshops.

Experience:

4 years required

Skills:

Automation, Javascript, Data Analysis, English

Job type:

Full-time

• Learn about and understand core issues affecting the business, identify opportunities for improvement, and develop testable hypotheses to fix the problem.
• Support product initiatives and ensure good coordination and collaboration between the teams in various Agoda's departments as well as within the CEG organization to achieve projects milestones and goals.
• Lead operational flows configuration analysis aiming at processes improvement, automation of activities and implementation of new product improvements.
• Translate, improve, and encode existing process flows on the agent interface software using low-code products, or utilizing pieces of pre-defined code and logic statements. Note that hands-on encoding (using a tool built on top of JavaScript) can be >60% of work during a certain stage of the project.
• Lead User Acceptance Testing (UAT) with selected teams and launch new processes globally.
• Analyze data to ensure that the outputs of processes are achieved; identify key issues and risks, report accordingly to management and propose solutions to be implemented.
• Ensure constant communication between project teams and other stakeholders.
• Resolve problems through data analysis, provide efficient reporting and effective communication.
• Work closely with Product Management/Engineering/Tech to improve the tool for end users.
• This is a hands-on role where you often have to build on a low-code/simplified JavaScript tool and/or conduct many of your own data analyses (primarily SQL, Metabase, & Tableau).
• 4+ years of experience in project/program management, software development, process flow automation development, management consulting, finance, or data-heavy operations.
• Familiar with operational process configuration tools, e.g., MS Visio, agent guidance software, low-code development, basic computer programming.
• Able to analyze business challenges with a data-driven approach and communicate actionable recommendations to business leaders.
• Analytical and able to define analysis structure and interpret data. Ideally, you have some programming background.
• Skilled at statistical software e.g. SQL, VBA, SAAS, Tableau, etc.
• Programming skills (JavaScript, Python, etc.).
• Comfortable with uncertainty and experimentation.
• Proven track record of developing and implementing action plans to achieve business objectives with clear and tangible metrics.
• Strong English communication skills (additional language is a plus), conceptual ability and ability to work with stakeholders at all levels.
• Experience in project/stakeholder management, process improvement, planning, and performance management.
• Able to work in a fast-paced, dynamic, multicultural environment.
• Take initiatives and look for opportunities for improvements. Willing to take and give feedback to colleagues.
• Detail-oriented, hands-on with the ability to complete tasks with speed and accuracy.
• What we offer.
• Competitive compensation package (relocation support for successful overseas candidates).
• Exciting, high impact career opportunity including moves between teams and global locations. You will be interacting with departmental senior leadership team regularly.
• Dynamic multinational working environment with colleagues of diverse educational and professional background.
• Continuous learning and development opportunities through corporate learning programs.
• Modern office space and convenient location at the heart of Bangkok metropolitan.
• This role can serve as a good transition from software engineering/technical field to business, and vice versa.
• PRJM.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

Experience:

1 year required

Skills:

Negotiation, Service-Minded, Customer Relationship Management (CRM), Good Communication Skills, English, Mandarin

Job type:

Full-time

• Coordinate with customers, staff, banks, and internal departments to prepare for transfer operations.
• Negotiate and promote ownership transfers with various banks.
• Plan ownership transfer operations to ensure accuracy, completeness, and adherence to schedules.
• Resolve issues and obstacles on the day of the ownership transfer.
• Maintain the transfer department's software system by inputting necessary data, such as appraisal values, title deed numbers, and house numbers.
• Prepare and verify documents required for transferring ownership of land, houses, and condominiums.
• Prepare and verify documents for transferring electricity and water utilities.
• Prepare documents required for project block evaluations with various banks.
• Collect and deliver ownership transfer document sets to customers and related departments within the specified timeframe.
• Handle customer notifications, including inspection appointments, transfer appointments, and contract cancellations.
• Prepare transfer kits and equipment for the legal department.
• Check the clearance of transfer document sets and record transfer registrations in the system.
• Process reimbursements for expenses related to the ownership transfer department.
• Perform other duties as assigned.
• Bachelor s degree in any field.
• Minimum of 1 year in experience in coordinating with the Land Department, banks, or related government agencies in the real estate industry.
• Proficient in English (TOEIC 600) or Chinese (HSK 3) (Preferable).
• Skilled in using Microsoft Office applications.
• Strong interpersonal skills and ability to build positive relationships.
• Excellent coordination and service-minded attitude.
• Ability to work effectively under high-pressure situations.

Experience:

No experience required

Skills:

Enthusiastic, Good Communication Skills, Leadership Skill

Job type:

Full-time

• Build and maintain relationships with client groups to manage customer relations.
• Create customer satisfaction and leave a positive impression.
• Oversee, plan, and develop initiatives to foster community building and customer loyalty for the project.
• Plan customer engagement activities and communicate with clients through both online and offline channels.
• Plan and create campaigns with content to directly reach customers.
• Coordinate with relevant parties to organize various activities for customers, both online and offline.
• Collect and analyze customer data to understand individual behaviors and enhance satisfaction.
• Manage satisfaction levels in accordance with the defined SLA of the customer relations department.
• Monitor and address homeowner satisfaction after move-in.
• Ensure preparedness of documentation and equipment for customers in receiving transfer boxes within specified timelines.
• Manage feedback from homeowners and customers via applications and the call center.
• Create value through soft sales strategies and recommend various company projects.
• Review documentation related to the management of each project's legal entities.
• Check records of income and expenses for shared costs in each project.
• Maintain the database of homeowners for each project.
• Establish management fees for various projects and record expenses in common areas.
• Act as a central unit to coordinate and distribute maintenance requests for various projects.
• Support the handover process to the legal entity for each project.
• Perform other assigned duties.
• Bachelor s degree or higher in any field.
• Have at least 5 years of experience in customer management and administration.
• Possess English communication skills with a TOEIC score of 650.
• Have good communication skills, strong interpersonal relations, and analytical thinking abilities.
• Have a passion for service and coordination skills.
• Understand construction or system-related issues and can effectively solve problems as they arise.
• Proficient in using Microsoft Office programs.
• Highly responsible and able to work under high pressure.

Experience:

5 years required

Skills:

Single License, Service-Minded, Good Communication Skills, Able to work as a shift, English, Thai

Job type:

Full-time

• Handle incoming calls, emails, live chats and other services for all enquiries and service requests from end customer, agents, business partners, etc.
• Handle customer who has negative feedback and clarifications needed with a level of service that meet customer s expectations.
• Support the project implementation and perform any extra job assigned.
• Work or follow up the case with other departments for any service required.
• Bachelor degree in any related field.
• At least 5 year of experiences as call center or customer service-related field.
• Possesses Single License is a must in role Unit Linked.
• Excellence Communication in Thai and English.
• Excellence Servicemind, customer service and positive thiniking.
• Able to work in shift / flexible time.

Experience:

No experience required

Skills:

Energetic, Enthusiastic, Fast Learner, Good Communication Skills, Outgoing Personality, English, Thai

Job type:

Full-time

• Rent a Scooter Bangkok is Bangkok s number one motorcycle rental business, known for exceptional customer service and exceeding expectations. Our mission is to deliver the ultimate "wow" effect with every clients interaction through thoughtful touches like complimentary candies, refreshing towels, free gifts and exceptional customer service.
• With the best fleet of scooters, a prime location, and a team driven by trust, teamwork, and efficiency, we ensure every customer enjoys a seamless experience. If you r ...
• THAI NATIONALS ONLY !!!.
• www.rentascooterbangkok.com.
• www.motorcyclerentalbangkok.com.
• www.motorbikerentalsbangkok.com.
• www.rideinasia.com.
• Welcome Clients with a Big Smile: Provide a warm, friendly, and engaging welcome to all customers.
• Be Extremely Responsive & Reactive: Respond promptly to messages, emails, and inquiries, aiming to reply within one minute.
• Explain the Contract & Scooter Details: Clearly explain rental agreements, scooter specifics, and important driving tips for navigating Bangkok.
• Manage Payment & Deposits: Handle customer payments and deposits efficiently, ensuring follow-up and organization.
• Update Stock in Real-Time: Maintain accurate records of motorbike stock in our CRM system (Asana) in real-time.
• Follow Up on Payment & Rental Extensions: Ensure timely payment collection and follow up on any rental extensions.
• Manage Accounting for Scooters: Oversee scooter-related accounting and financial tasks.
• Prepare Weekly & Monthly Reports: Compile and prepare detailed reports on rentals, payments, and business performance.
• Collect Client Reviews: Request and track customer reviews after each rental to ensure satisfaction and continuous improvement.
• Stay Available for Assistance: Be available on the phone to assist clients with any issues related to the bikes during their rental period..
• Job Details:.
• Working Hours: Monday to Saturday, 9:30 AM to 6:00 PM.
• Salary: Between 20,000 and 35,000 THB per month, based on skills, experience, and mindset.
• Commission: Offered based on monthly revenue/gross margin.
• Location: 39/4 Soi Attha Kravi 1, Sukhumvit Soi 26, Central Bangkok.
• Probation Period: 3 months.
• Start Date: ASAP.
• Tools and Systems: You will use a CRM system called Asana to manage customer follow-ups and motorbike inventory. Communication with customers will primarily be handled through WhatsApp, with the corporate phone provided by us.
• Opportunities for Growth: Outstanding performance may lead to higher positions within the company, offering exciting opportunities for career advancement.
• Please send a mail directly to our Recruitment Department, with the subject Scooter Manager at the following email: [email protected] and [email protected].

Skills:

Market Research, Research, Project Management

Job type:

Full-time

• Support the Regional Customer Success lead in designing the practice area organization balancing methodological, language and technical needs.
• Support the Regional Customer Success lead in managing the P&L of the practice area including W&S and T&E budgets.
• Support hub strategy for market and product lines.
• Coordinate and drive cross-training programs in order to maximize solution and delivery excellence, expertise, and staffing flexibility.
• Set and measure a high level of delivery standards driving client satisfaction.
• Contribute to meet regional revenue targets by supporting repeat sales and timely deliverables.
• Coordinate and support with regional Sales partners on client and project revenue growth, retention, and profitability.
• Represent Customer Success at key client meetings, Top-To-Top meetings, and key engagements as relevant.
• Work with global commercial strategy team and across regions within the global SA&I customer success team to develop and implement best delivery practices.
• Target reductions in cycle time across ad hoc methods.
• Drive high level employee engagement and retention.
• Foster a culture of continuous improvement and accountability to drive organizational efficiency.
• Key stakeholder in providing input into product and toolkit roadmap, representing regional needs for the practice area.
• Support/enable industry and thought leadership efforts.
• Qualifications Proven track record in Analytics Consultancy/ Market Research leadership roles.
• Expertise in (application of) Customer Insight Solutions preferred.
• Proven leader of high performing teams.
• Bachelor's Degree required, Master s preferred, or equivalent experience.
• Knowledge in sales processes in CPG companies, customers, modern and traditional market.
• Good knowledge of NielsenIQ products, services and data preferred.
• Strong analytical skills.
• Proven sales acumen.
• Skillsets.
• Strong sense of urgency and accountability to drive client outcomes.
• Proven experience in leading a team, managing people, and developing talent.
• Able to work collaboratively with internal & external teams.
• Capable to maintain positive client relationships in complex situations & resolve client issues.
• Strong logic, deductive reasoning, problem-solving, and critical thinking skills.
• Skilled & polished communicator, including client presentations.
• Able to synthesize data & simplify findings to solve client business issues.
• Strong project management skills and ability to manage multiple priorities.
• Experience using large data sets to finding insights and make recommendations.
• High say-do ratio.
• Experience in driving organizational transformation is a plus.
• Additional Information
• Our Benefits.
• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning.
• Employee-Assistance-Program (EAP).
• About NIQ.
• NIQ is the world s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights delivered with advanced analytics through state-of-the-art platforms NIQ delivers the Full View&trade. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world s population.
• For more information, visit NIQ.com.
• Want to keep up with our latest updates?.
• Follow us on: LinkedIn | Instagram | Twitter | Facebook.
• Our commitment to Diversity, Equity, and Inclusion.
• NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion.

Experience:

No experience required

Skills:

Customer Relationship Management (CRM), Service-Minded, English, Thai

Job type:

Full-time

• ดำเนินงานด้านการประสานงาน และการดูแลลูกค้า โดยให้ความสำคัญกับความต้องการของลูกค้า.
• มุ่งเน้นการสร้างประสบการณ์ของลูกค้าที่มีต่อผลิตภัณฑ์และบริการของเรานั้นยอดเยี่ยม.
• เตรียมความพร้อมอาคารอุปกรณ์และสถานที่อย่างเป็นระบบและมีประสิทธิภาพ.
• ทำความเข้าใจความต้องการของลูกค้า และแนะนำบริการที่สามารถตอบสนองความต้องการ.
• แนะนำโปรโมชั่นและสิทธิ์พิเศษต่าง ๆ ให้กับลูกค้า.
• ดูแลบัญชีของลูกค้าทั้งเดิมและใหม่ ให้ปลอดภัยและมีประสิทธิภาพมากที่สุด.
• เป็นตัวแทนแบรนด์ และแนะนำข้อมูลบริการสถานที่และอุปกรณ์ แก่ผู้สนใจ.
• ช่วยเหลือดูแลเอาใจใส่ ลูกค้าในฐานะ Touchpoint หนึ่งของแบรนด์.
• ประสานงานการดูแลความสะอาด เรียบร้อยของอาคารและสถานที่ รวมถึงพื้นที่แบ่งเช่าภายในโครงการอยู่เสมอ.
• ตรวจอาคารและพื้นที่แบ่งเช่าภายในโครงการอย่างละเอียด และตรงตามสภาพจริง พร้อมทั้งสามารถประเมินสถานการณ์และแก้ไขเองได้ตามนโยบาย.
• จัดทำตารางควบคุม และติดตาม การซ่อมอุปกรณ์/Asset ของทีม Front of House ที่ได้รับความเสียหายหรือขัดข้อง.
• ติดต่อประสานงานระหว่างทีมคู่ค้าและทีมงานในบริษัท เพื่อช่วยให้อาคารและสถานที่ภายใต้การดูแลของเป็นไปตามมาตรฐาน ทั้งแม่บ้าน ร.ป.ภ. และทีม Property Management.
• ประสานงาน ติดตาม และกำกับดูแลคุณภาพของบริการขนส่งโลจิสติกส์ให้เป็นไปตามวิธีการทำงานและมาตรฐาน.
• บันทึก และจัดทำเอกสารรายงาน.
• จัดทำเอกสาร แบบเบิก IWR และ แบบเบิก reimbursement ประจำเดือนนั้นๆ.
• จดมิเตอร์น้ำ ไฟ พื้นที่แบ่งเช่า และบริการขนส่งโลจิสติกส์.
• จัดเก็บเอกสารให้ครบถ้วนและถูกต้องตามมาตรฐาน.
• แจ้งเตือนวันหมดอายุของรหัส PIN.
• พัฒนา/ปรับปรุงกระบวนการทำงาน ตลอดจนเอกสารที่เกี่ยวข้องให้เป็นปัจจุบัน.
• มีใจรักงานบริการ.
• มีความเป็นมืออาชีพ คิดบวก กระตือรือร้น และแก้ไขปัญหาเฉพาะหน้าได้ดี.
• สามารถทำงานเป็นกะ (5 วัน / สัปดาห์).
• สามารถสื่อสารภาษาอังกฤษได้ทั้งการพูดและเขียน.
• สามารถใช้งานโปรแกรม Microsoft Office และ Internet.
• จบการศึกษาปริญญาตรีขึ้นไป ( ยินดีรับนักศึกษาจบใหม่ ).
• หากมีประสบการณ์ด้านการดูแลลูกค้า, การขาย จะพิจารณาเป็นพิเศษ.

Experience:

3 years required

Job type:

Full-time

• ทำรายการฝาก-ถอน / ทำบัตร ATM / ให้บริการเปิดบัญชีรับซื้อ-ขายเงินตราสารต่างประเทศ / ขายตราสารทางการเงิน ตลอดจนบริการในด้านอื่น ๆ ของธนาคาร.
• บริการธุรกรรมการเปิดและปิดบัญชี.
• บันทึกข้อมูลในการเปิดบัญชีลูกค้าผ่านระบบของธนาคาร.
• บริการธุรกรรมการรับชำระสินค้า ค่าบริการและสาธารณูปโภค / รับชำระเงินกู้.
• ตรวจสอบคุณสมบัติของลูกค้าและเอกสารที่ใช้ในการเปิดบัญชีให้ถูกต้องตามระเบียบของธนาคาร.
• รับ-ส่งเงินสดระหว่างสาขา-ธปท. / คลังตู้ ATM / ร่วมกับเจ้าหน้าที่ผู้รับมอบอำนาจ.
• รวบรวมเช็คเคลียริ่งทั้งหมด เพื่อส่งเรียกเก็บ / เข้าเครื่อง ENCODER.
• คัดแยก / รวบรวมสลิป เพื่อสรุปลงบัญชีในระบบ GL และกระทบยอด GL ตลอดจนจัดทำรายงานต่าง ๆ ตามที่ธนาคารกำหนด.
• ปฏิบัติงานอื่นๆ ตามที่ได้รับมอบหมายจากผู้บังคับบัญชา.
• วุฒิการศึกษาระดับปริญญาตรี สาขาบริหารธุรกิจ, การเงินและการธนาคาร, เศรษฐศาสตร์ หรือสาขาที่เกี่ยวข้อง.
• มีประสบการณ์การทำงานในสถาบันการเงินต่างๆ อย่างน้อย 3 ปีขึ้นไป.
• มีใบอนุญาตนายหน้าประกันชีวิต (นช), ใบอนุญาตนายหน้าประกันวินาศภัย (นว).
• มีใจรักงานบริการ สามารถแก้ไขปัญหาเฉพาะหน้าและมีไหวพริบที่ดี.
• มีมนุษยสัมพันธ์ที่ดี สามารถดูแลรักษาความสัมพันธ์ที่ดีกับลูกค้า.
• หมายเหตุ: ธนาคารมีความจำเป็นจะต้องดำเนินการตรวจสอบและเก็บข้อมูลประวัติอาชญากรรมของผู้สมัครในตำแหน่งงานนี้ เพื่อตรวจสอบคุณสมบัติหรือลักษณะต้องห้ามตามนโยบายของธนาคาร.

Skills:

Able to work as a shift, Service-Minded, Good Communication Skills, English

Job type:

Full-time

• Welcome the customers and provide information about ICONSIAM.
• Coordinating with the various departments to provide customers with more convenient services.
• Oversee and facilitate all aspects of the Thailand and foreign customers.
• Bachelor's degree in Liberal Arts, Humanities, English / New Graduates are welcome.
• Good interpersonal skill and service mind (Consider from the good personality first).
• Able to work in shift time.
• If have experience in Customer service, Retail Business, Hotel, Airline will be an advantage.
• Good communication skill in English.
• Hours of operation: working 5 days/week.
• 00 a.m.- 20.00 p.m.
• 00 a.m.- 22.00 p.m.
• Base Salary start ฿20,000 + Experience + Toeic Score + Third Language.
• Interested person may send your resume or via APPLY NOW.

Experience:

1 year required

Skills:

Compliance, Accounting, SAP

Job type:

Full-time

• Assist customer credit evaluations and work closely with Commercial, and Customer Credit Analyst to assess: (a) credit worthiness of customers, (b) appropriate credit structure for sales transactions with customers in various sectors, and (c) appropriate pricing of credit risk.
• Help monitoring credit risk by periodically evaluating payment habits, financial and economic trends, as well as credit bureau reports (Business Online) and headline news.
• Perform regular review account receivables aging/ overdue accounts and work with Commercial team to collect outstanding debts and to minimize Days of Sales Outstanding.
• Support credit control and quarterly credit review of customer accounts and ensure compliance with accounting standards and tax regulations.
• Provide account balances and statements of customers for audit confirmation purposes both internal & external.
• EDUCATION.
• Bachelor s Degree in Accounting, Finance or related fields.
• EXPERIENCE.
• Minimum 1-3 years in Account Receivable Management.
• Demonstrated financial statement analysis is a plus.
• High level of communication and interpersonal skills to ensure positive relationships with both internal and external customers.
• Strong customer focused and service minded.
• Flexibility and openness to change, eager to learn and develop.
• Good skill in MS Office program and SAP.

Skills:

Good Communication Skills, Able to work as a shift, Service-Minded, Pleasant Personality, English

Job type:

Full-time

• Welcome the customers and provide information about ICONSIAM.
• Coordinating with the various departments to provide customers with more convenient services.
• Oversee and facilitate all aspects of the Thailand and foreign customers.
• Bachelor's degree in Liberal Arts, Humanities: Major in Chinese, Japanese, Korean / New Graduates are welcome.
• Good communication skills in both English and 3rd Language [Chinese, Japanese, Korean ].
• Good interpersonal skill and service mind (Consider from the good personality first).
• If have experience in Customer service, Retail Business, Hotel, Airline will be an advantage.
• Able to work in shift time.
• Hours of operation: working 5 days/week.
• 00 a.m.-20.00 p.m.
• 00 a.m.-22.00 p.m.
• Base Salary start ฿20,000 + Experience + Toeic Score + Third Language.
• Interested person may send your resume or via APPLY NOW.

Experience:

10 years required

Skills:

Product Development, Research, Data Analysis, Management, English

Job type:

Full-time

• Develop overall CX strategy including Customer Value Proposition (CVP) and omni-channel strategy catering for target segment.
• Oversee the design of end-to-end customer journey based on customer insights to ensure best customer experience across FWD.
• Drive execution of CX related initiatives and ensure alignment of all customer related initiatives.
• Coach and build human capabilities to have a deep understanding of what customers need and expect, and be able to translate into action plan for each customer segment, estimate ROX, through to execution.
• Supervise all customer communication approval to ensure clarity and best CX.
• Work with people culture to infuse CX culture into FWD TH through CX pillars, company goals, customer community, PCD, clarity guideline to achieve FWD goal as to be customer-centric brand.
• Manage team and ensure good employee experience through communication, recognition, motivation and development to increase team engagement.
• Bachelor or Master Degree in business related field with strong academic background from reputable university.
• Design thinking will be advantage.
• At least 10-12 years of experience and proven success in team management, customer experience, product development, customer research and analysis.
• Good Communication in Thai and English.

Skills:

English

Job type:

Full-time

• Respond promptly and accurately to customer inquiries via phone, email, and live chat, while maintaining service quality and ensuring continuous productivity.
• Provide a warm and professional welcome to walk-in customers, addressing their needs and inquiries effectively.
• Identify customer needs and help customers use specific features.
• Follow up with customers to ensure their concerns, including technical issues, are well addressed.
• Stay informed about our internal databases, SOPs, policies, new features and functionalities, and technical information to share relevant information with customers.
• Share feature requests and effective workarounds with team members.
• Review and report product malfunctions (for example, by testing different scenarios or impersonating users) and collaborate with technical teams for issue resolution.
• Gather customer feedback and share it with product, marketing, or related teams to resolve customer issues and recommend service or platform improvements.
• Assist in training new customer support representatives when needed.
• Bachelor s degree in any field (New graduates are also welcome).
• Strong verbal and written communication skills in both Thai and English.
• Excellent communication, explanation, attention to detail, and can-do attitude.
• Ability to prioritize and manage multiple responsibilities.
• Customer-centric mindset, focusing on providing a positive customer experience.
• Ability to remain calm and maintain patience during difficult client interactions.
• Comfortable working in a fast-paced, ambiguous environment.
• Flexible working hours with 5 working days & 2 days off per week (Willing to work on rotating shifts including weekends and public holidays).
• Career Growth & Development: Opportunities to develop and expand your skills within our Operations and Customer Support teams.
• Dynamic & Supportive Environment: Work alongside a team of passionate, talented professionals who are dedicated to innovation and customer success.
• Competitive Compensation & Benefits: Enjoy a competitive salary, comprehensive benefits package, and additional perks that support your well-being and work-life balance.
• Recognition & Impact: Your contributions will make a tangible impact on both customer satisfaction and the company's success, with opportunities for recognition and advancement.
• Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.

Experience:

No experience required

Skills:

Thai

Job type:

Full-time

• ดูแล จัดเก็บเอกสารภายในขององค์กร.
• ติดต่อประสานงานภายในและภายนอกองค์กร.
• ร่างหนังสือเพื่อสำหรับใช้ติดต่อหน่วยงานราชการและองค์กร.
• สร้างความสัมพันธ์อันดีระหว่างองค์กรกับหน่วยงานต่างๆ รวมถึงดูแลภาพลักษณ์องค์กร.
• สร้างมนุษยสัมพันธ์เพื่อสนับสนุนการประสานงานกับทางท่าอากาศยานต่างๆ.
• รายงานข้อมูลต่างๆของเจ้าหน้าที่และผู้บริหารของหน่วยงานที่เกี่ยวข้องให้กับ CEO.
• เพศหญิง.
• อายุ 22-32 ปี.
• มีบุคลิกดี อัธยาศัยดี ชอบพบปะผู้คน เข้าสังคมเก่ง.
• มีความสามารถทางด้านการสื่อสาร การติดต่อ เจรจาประสานงานกับหน่วยงานราชการได้ดี.
• สามารถทำงานด้านเอกสารได้เป็นอย่างดี.
• ทำงานภายใต้ความกดดันได้.
• มีไหวพริบ ปฎิภาณในการแก้ปัญหาเฉพาะหน้าได้เป็นอย่างดี.
• มีความรู้พื้นฐานการใช้โปรแกรม Office ได้เป็นอย่างดี.
• สามารถเดินทางทำงานออกต่างจังหวัด และทำงานนอกเวลาได้ เมื่อมีความจำเป็น.

Skills:

Finance, Accounting, Legal, English

Job type:

Full-time

• Works a small, high caliber team in developing investor communication strategy to ensure well-informed decisions by institutional and retail investment communities.
• Works collaboratively with other departments within the organization and its subsidiaries, including finance, accounting, legal and company secretary in the production of investor publications and announcement.
• Prepares corporate information in compliance with SET / SEC requirements and arrange quarterly analyst meetings, SET opportunity day, Roadshows and Conferences to commu ...
• Performs analysis together with relevant teams of group s performance and industry competitive landscape for both internal decision making and external communication.
• Producing MD&A/ Financial Results and Corporate Presentation Deck.
• Organizing conferences, road shows, earning conference calls, and investor/analysts meetings.
• Participating in the development and production of the Form 56-1 One Report to shareholders.
• Helping to perform a range of analyses that will include industrial, competitive analysis and comparative valuation,.
• Providing timely communications to all inquiries regarding the Company and its subsidiaries to the public.
• Coordinating with various relevant departments and its subsidiaries in the production of investor publications and announcement.
• Monitoring and Maintain filing on IR publications, disclosure and analyst reports.
• Conducting store visits with investors, and organizing events with related department.
• Conducting meetings with investors, either in person or via telephone to address any of their relevant questions or concerns.
• Producing monthly IR report and quarterly management report on IR activities and market news on competition/ Retail/ Fx, Interest rate(macro and micro).
• Providing feedback to management regarding the investment community and perception of the company and its subsidiaries.
• Maintaining and updating the relevant database of trading multiples, consensus estimates & stock price performance.
• Managing the investor relations portion of the company website.
• Developing and maintain investors database to keep track of meeting records and key notes/feedbacks.
• Administrative work is required ie. Update and maintain investor and analyst data base, processing of; invoice, payment, travel, logistics etc. Planning of meetings and event organizing.
• Strong analytical, presentation and interpersonal skills.
• Proactive, self-motivated and team player.
• Proficient in oral and written English.
• Be able to work under time pressure & require strong problem solving skill to cope with unpredictably inquiries by analyst/investors.
• Excel, data extraction and very good numeral analytical skills.
• Ability to product excellent power point presentation skills.
• Articulate, excellent power point presenter.
• Familiar with Balance sheet and P&L.
• Familiar with listed regulatory requirements would be a plus.

Skills:

Legal, Compliance, Excel

Job type:

Full-time

• Support local HR teams in managing sensitive employee situations and to review instances of employee misconduct, including investigating and recommending disciplinary action weighing the extent of violation, fairness of action and local employment laws.
• Assist the Corporate Investigations team in reviewing Business Ethics Line matters and conducting local employee investigations.
• Assess policy issues in regard to legal risk; work with legal advisors to ensure com ...
• Develop metrics and leverage on analytics to track progress of ER programs and create comprehensive review decks for Leadership team..
• HR Project and L&D Support (30%).
• Coordinate and administer various learning programs including onsite and online training sessions.
• Manage Training logistics, including scheduling, and venue coordination.
• Support Thailand HR project per assignment e.g. employees engagement survey, engagement activities.
• Responsible for document submission to Department of Skill Development in monthly basisBachelor s Degree or equivalent work experience, preferably with a focus in Human Resources Management or Business Management..
• Minimum 3 years of related work experience, with at least 2 years of experience in Labor/Industrial relations/Employee Relations.
• Experience in a global or multi-national work environment.
• Familiar with Thai Labour law.
• Prior HR Employee Relations experience, HR Project support, or Accenture HR experience.
• Excel, PowerPoint skills.
• Detail oriented.
• Strong organization and project management skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Excellent project management skills with the ability to handle multiple tasks simultaneously.
• Ability to remain confident under pressure and work with teams collaboratively to address issues.
• Comfortable learning to use reporting tools and conduct analysis.
• Effective oral and written communication skills.
• Problem solving skill.
• Quality assurance/thoroughness.
• Comfortable working in office and virtually.
• Collaborative, able to work across organizational entities and to build and maintain strong networks.
• Advocate for inclusion and diversity.
• Demonstrated leadership, teamwork and collaboration in a professional setting.
• You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career..
• Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law..

Job type:

Full-time

• ตัวแทนบริษัทในการบริหารจัดการ การกำกับดูแลของ กสทช. ให้เกิดประโยชน์กับบริษัท
• กำหนดแนวทางในการออกระเบียบ แนวปฎิบัติที่เหมาะสมกับการดำเนินธุรกิจของบริษัท
• สร้างเสริมความสัมพันธ์อันดีกับ กสทช. เพื่อให้เกิดประโยชน์กับการดำเนินธุรกิจสร้างเสริมความสัมพันธ์อันดีกับ หน่วยงานภาครัฐที่เกี่ยวข้องกับธุรกิจบริษัท เพื่อให้เกิดประโยชน์กับการดำเนินธุรกิจ
• ส่งเสริม แผนงานของบริษัทฯ ให้สามารถดำเนินการได้อย่างสอดคล้องกับหน่วยงานภาครัฐที่เกี่ยวข้องกับธุรกิจบริษัท.
• วุฒิการศึกษา ปริญญาตรีขึ้นไป สาขาการบริหาร, การจัดการ, นิติศาสตร์, รัฐศาสตร์ หรือสาขาอื่นที่เกี่ยวข้อง
• สามารถปฎิบัติงานนอกสถานที่ได้, เดินทางต่างจังหวัดได้
• มีบุคลิกที่ดี สามารถแก้ปัญหาเฉพาะหน้าได้ดี มีไหวพริบปฎิภาณ
• หากมีประสบการณ์ติดต่อหน่วยงานราชการ, Marketing, Business Development จะพิจารณาเป็นพิเศษ.