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Skills:

Project Management, Analytical Thinking, Negotiation, English

Job type:

Full-time

• Oversee customer inquiries related to application usage, technical issues, and troubleshooting.
• Lead and train a team of customer service representatives and support specialists.
• Identify common customer pain points and collaborate with the development team for application enhancements.
• Develop and implement customer service policies to improve user experience.
• Ensure timely and effective resolution of customer concerns.
• Monitor team performance and provide feedback for improvement.
• Monitor KPIs (e.g., customer satisfaction scores, response times, and resolution rates) and report insights.
• Handle escalated issues and complex customer concerns efficiently.
• Bachelor s degree or Master s degree in S/E commerce, Business management, International Business, Marketing and Project Management.
• Minimum 5 years of hands-on experience in Retail operation or customer relationship management area.
• Minimum 3 years in e-commerce platform is a plus.
• Strong background or experiences in business planning, managing the business commercial deals.
• Strong entrepreneurial mindset.
• Proven critical and analytical thinking skill.
• Communication skill with excellent English proficiency.
• Negotiation and persuasion skill.
• Excellent organization skill.
• Impeccable presentation and interpersonal skill.

Experience:

2 years required

Skills:

IC License, Good Communication Skills

Job type:

Full-time

• เป็นที่ปรึกษาทางด้านการเงินส่วนบุคคลให้กับลูกค้า.
• ให้คำแนะนำอย่างมืออาชีพทางด้านการลงทุน พร้อมนำเสนอผลิตภัณฑ์ทางการเงินที่เหมาะสมกับลูกค้า.
• ช่วยวางแผนทางการเงินและการลงทุนที่ตอบโจทย์ความต้องการของลูกค้า รวมถึงการรักษาความสัมพันธ์กับลูกค้าปัจจุบันและขยายความสัมพันธ์กับลูกค้าใหม่.
• วุฒิปริญญาตรีทุกสาขาวิชา.
• มีประสบการณ์การดูแล สร้างความสัมพันธ์ และนำเสนอ ผลิตภัณฑ์การเงินการลงทุน.
• มีใบอนุญาตผู้แนะนำการลงทุน (IC Complex2), ใบอนุญาตนายหน้าประกันชีวิต, ใบอนุญาตนายหน้าประกันวินาศภัย.
• มีมนุษยสัมพันธ์สามารถดูแลรักษาความสัมพันธ์ที่ดีกับลูกค้า และทักษะการสื่อสารที่ดี.
• เป็นตามข้อตกลงของธนาคาร.
• มีค่า Transport Allowance.
• มี Fleet Card น้ำมัน.
• สถานที่ปฏิบัติงาน.
• ภาคเหนือ : เชียงใหม่, พิษณุโลก, นครสวรรค์.
• ภาคตะวันออก : ชลบุรี, พัทยา, ระยอง.
• ภาคตะวันออกเฉียงเหนือ : อุดรธานี, อุบลราชธานี, นครราชสีมา.
• ภาคกลาง : อยุธยา, สระบุรี, สมุทรสาคร, ราชบุรี.
• ภาคใต้ : ภูเก็ต, หาดใหญ่, สุราษฎร์ธานี..

Skills:

Business Development, Market Analysis, Statistics

Job type:

Full-time

• Design, plan and execute the marketing researches in terms of wide and deep customer database effectively as per the business objective within designed timeframe and budget.
• Conduct market researches on changes of consumer behaviors and perform concept testing for the assigned projects for finding business opportunities, business development and strategic planning for the organization.
• Develop methodologies and execute the studies related to customer satisfaction towar ...
• Provide advice for the key findings from each study such as Tracking Study, Project based study, Ad-hoc study, New idea generation study, etc., each Business Unit can use the findings to improve the business and enhance the business success.
• Conduct competitor analysis and market analysis for finding business opportunities for existing competitors and prospective competitors especially from Shopper's perspective.
• Conduct new sources of data to study business Trend such as New Retail Concept, Retail Trend, Retail Innovation, Luxury Retail, Shopper Forecast, Future Consumer Trend, etc. so Business Units can utilize the findings from those trends to extend business operation effectively and successfully as per the company's vision and mission.
• Present and provide data adaptation to deeply and widely understand the customer from technical tools and new social tools to provide business analysis promptly and effectively.
• Perform other tasks as assigned.
• Graduated from Bachelor or Master Degrees in related fields such as Business, Economics, Statistics, Engineering.
• Experience in provide Business Intelligence data and business advice.
• Experience in finding business opportunities.
• Able to analyze the research.
• Able to provide business advice, strategic planning.
• Strong strategic thinking and communication skills.

Skills:

Product Development, Research, English

Job type:

Full-time

• Develop overall CX strategy including Customer Value Proposition (CVP) and omni-channel strategy catering for target segment.
• Oversee the design of end-to-end customer journey based on customer insights to ensure best customer experience across FWD.
• Drive execution of CX related initiatives and ensure alignment of all customer related initiatives.
• Coach and build human capabilities to have a deep understanding of what customers need and expect, and be able to translate into action plan for each customer segment, estimate ROX, through to execution.
• Supervise all customer communication approval to ensure clarity and best CX.
• Work with people culture to infuse CX culture into FWD TH through CX pillars, company goals, customer community, PCD, clarity guideline to achieve FWD goal as to be customer-centric brand.
• Manage team and ensure good employee experience through communication, recognition, motivation and development to increase team engagement.
• Bachelor or Master Degree in business related field with strong academic background from reputable university.
• Design thinking will be advantage.
• At least 10-12 years of experience and proven success in team management, customer experience, product development, customer research and analysis.
• Good Communication in Thai and English.

Job type:

Full-time

• Achieves agreed budget and target. Monitors continuously the actual sales performance.
• against budget by products and customers.
• Assists in preparation of marketing plans by.
• Prospect for new customers "Shohauy" and qualify leads.
• Evaluating the size and nature of "Shohauy" market by products.
• Monitors and reports regularly on competitors activities.
• Plans itinerary and customer visits. Report in advance to the District Manager on a weekly.
• basis, planned customer visits and meetings.
• Visits existing and potential key customers at a frequency necessary to achieve the sales.
• target and establishes a long-term business relationship.
• Develops sales strategies and approaches for various products and services, such as special.
• promotions, sponsored events, etc.
• Build relationships with customers and understand their needs.
• Present and demonstrate consumer goods products and services to customers.
• Negotiate and close sales from "Shohauy" customer.
• Very good handling of different CRM systems in order to implement suitable software for our.
• company..
• Bachelor's degree in business administration, marketing, or a related field preferred.
• 5 years of experience in traditional trade sales preferred.
• Strong understanding of "Shohauy" products and services.
• Proven track record of achieving retail network expansion, sales targets and driving business.
• growth.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong sales and negotiation skills.

Job type:

Full-time

• About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
• Why Join Us.
• Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
• Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
• To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team.
• Status quo? Never. Courage? Always.
• At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
• Join us.
• Trust & Safety Department Introduction.
• Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
• To eliminate any doubt, this role involves reading, viewing, listening and examining user-generated content to ensure they comply with community guidelines. Content includes images, video, text related to every day life, but they can also include (but are not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.
• About Team.
• The Search Ads Ops team is dedicated to evaluating and optimizing search algorithms within search ads. Our team conducts thorough evaluations and investigations to ensure optimal performance and accuracy. Additionally, we manage labeling projects to train and refine our models, aiming to improve the relevance and effectiveness of search ads. Our goal is to drive revenue growth while maintaining a high-quality user experience, balancing commercial objectives with user satisfaction. We strive to deliver superior search ads solutions through continuous innovation and meticulous analysis.
• What will I be doing?.
• Operation & Data Management.
• You will perform daily operational tasks including quality inspection, policy and process optimization, queue assignment and handling escalations of the labelling project.
• You will work closely with respective project stakeholders and vendors to stay up to date with policy developments and provide feedback on implementation and execution.
• You will be performing daily audit on internal system and provide analysis of errors and feedback to respective teams (R&D & Product Manager).
• You will be monitoring the quality scored of agents and run root cause analysis to the management team.
• You will be monitoring project data, record daily output and quality scores, prepare data analysis/report of projects as well as validate reports and data provided to stakeholders/partners.
• Training Management.
• You will be localizing the policy guidelines designing training schedule, coordinate and liaise with key stakeholders including BPO to ensure that all labellers successfully go-live within the targeted time frame.
• You will deliver process/product/policy training in classroom and/or virtually to new joiners.
• You will be involve in setting up product knowledge test, share result analysis and work with key stakeholders to improve the product knowledge of team.
• What should I bring with me?.
• A minimum Diploma & above education background.
• You possess prior experience in a QA role, ideally within a Content Moderation / Content Quality / Safety environment.
• Good English and Thai proficiency.
• You have good attention to detail and you are comfortable using data analysis to identify trends.
• Comfortable with and understand that the job requires reviewing internet content that may be deemed inappropriate and / or contain explicit materials.
• Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
• Your resilience and commitment to self-care to manage the emotional demands of the role.
• You are familiar with search engines and algorithms of any social media platform or search engine optimization.
• You come with experience in a BPO / call center / customer service or vendor management environment is a plus.
• Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
• We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
• LI-Hybrid.

Skills:

Compliance, Agile Development, Project Management

Job type:

Full-time

• a mission we all believe in and aim towards achieving every day.
• To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact.
• for ourselves, our company, and the communities we serve.
• Join us. About the team Governance and Experience is a global team aiming to build a safe and trustworthy marketplace for not only users, but also partners. We value user experience and work on policies, rules, products and systems to ensure quality.
• We are looking for passionate talents to join us, thus together we can build a commerce ecosystem that is innovative, secure and intuitive for our users. As part of GNE organization is our Service Support Centre (SSC) delivers Customer Service to our Buyers, Partners and internal users. As part of SSC is our Selling Partner Support (SPS) team who are responsible for supporting our Partners and internal users.
• We are looking for a SOP Program Manager (PM) with the ability to resolve Selling Partners escalations, building & refining robust processes (SOP) and identifying opportunities for reducing effort in the Selling Partner experience. Responsibilities SOP Development and Improvement.
• Develop SOPs for Seller Support, and Creator Support teams to ensure alignment with best practices and compliance standards.
• Understand problems, policies, and risks, with the ability to effectively translate them into solutions that improve processes and workflows across external teams.
• Monitor the effectiveness of resolutions and continually refine processes to improve operational outcomes.
• Effectively manage project and stakeholder meetings, drive discussions to conclusions, and keep programs on track.
• Proactively identify problems and opportunities and perform root cause analysis/diagnosis leading to significant impact.
• Facilitate tech changes and updates.
• Create and maintain system documentation and provide training and support to team members and others as needed to ensure processes and procedures are understood and followed.
• Work closely with department heads to understand operational needs and incorporate them into SOPs.
• Conduct regular audits and process reviews to ensure SOPs are up-to-date and reflect current practices.
• Resolution Program Management.
• Lead the resolution by identifying recurring issues, analysing root causes, and implementing solutions to prevent future occurrences.
• Promptly escalate critical/high-risk cases to the appropriate authority.
• Manage and respond to internal/external partner enquiries escalated by vendor teams quickly, proficiently and professionally.
• Collaborate with cross-functional teams to address challenges and ensure timely resolution of issues.
• Look for opportunities to identify ongoing issues and eliminate repeat complaints, reduce escalation rate in order to enhance the operating process and improve overall partner experience.
• Leverage rapid, agile development techniques and processes to create content for a rapidly changing environment.
• Lead process improvement efforts.
• Bachelor's degree or equivalent practical experience required.
• 3+ years of operations, program, or project management experience, ideally involving SOP development.
• Familiarity with executing, contributing to, and creating SOPs.
• Demonstrates effective, clear and professional written and oral communication.
• Ability to collaborate cross-functionally with both tech and non-tech teams.
• Preferred Qualifications.
• Experience in eCommerce platforms in the relevant region.
• People-oriented, self-motivated and able to thrive in ambiguity and in a matrix environment.
• Six Sigma or other process design certifications advantageous.
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Job type:

Full-time

• BangkokRegularOperationsJob ID: A167366.
• About UsTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join UsCreation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards ...
• Minimum Qualifications1. 5 years of professional experience in e-commerce industry, and with strong understanding of e-commerce governance and compliance industry.2. At least 2 years of people management experience managing a size of 5 or more.3. Understanding of regulatory trends related to E-Commerce in Thailand market.4. Excellent English oral and written communication skills.Preferred Qualifications1. Experience acting as a program manager and collaborate with XFN teams to drive end results.2. Demonstrated past success working in a matrix environment and ability to influence key stakeholders.3. Experience using data and metrics to measure impact and determine improvements.4. Great research and investigation skills, able to discover the unknown.5. Fluent in another language spoken in Southeast Asia is advantageous.TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Skills:

Automation, Finance, Legal, English

Job type:

Full-time

• Own from end-to-end projects, or a collection of projects / areas of business, in CEG (global coverage).
• Initiate, plan, and drive projects aiming at improving our mission-critical metrics: operational efficiency, service levels, quality, productivity, cost efficiency, and people engagement.
• Ensure CEG readiness to support Agoda's new business initiatives by working with other teams in CEG as well as different functions within Agoda (Product, Marketing, Str ...
• Identify problems and opportunities, based on data and by working with others, to improve critical operational metrics and propose project ideas/solutions.
• Design project plan and work with stakeholders to gain buy-in and commitment.
• Work closely with Product Management / Technology teams to design appropriate solutions, configure systems, support testing, rollout, analyze results, and ensure usage and impact of new customer-facing and agent-facing tools.
• Ensure constant communication and calibration between project teams and other stakeholders at regular intervals.
• Support large-scale communication for our geographically dispersed team to ensure broad understanding of the project rationale, progress, and impact.
• Drive, implement, and manage change in the organization.
• Ensure timely progress and achievement of project milestones and goals by coordinating different workstreams, identifying risks, troubleshooting, and proposing mitigation plans. Act at all times as the ultimate owner of the project.
• Analyze project outcome & impact, collect feedback, and drive continuous improvement.
• Work collaboratively with others, contribute as thought partners, and support others' projects, enabling others' success.
• Set your team's long-term vision, strategy, and short-term goals to drive maximize impact. Be accountable for your team's outcomes.
• Positively contribute to our team's culture: continuous improvement, deliver better together, and enable others' success.
• Build talent and capability in the team. Support team members' development through coaching and feedback.
• At least 8-10 years of experience in project management, strategy, operations, management consulting, and/or investment banking with extensive team management experience (preferably a team of people managers & individual contributors).
• Proven track record of developing and implementing plans to achieve business goals and objectives with clear and tangible metrics.
• Ability to analyze business challenges with a data-driven approach and communicate actionable recommendations to business leaders.
• Problem solving and structuring skills.
• Analytical and comfortable with numbers. Can define the analysis structure, interpret data, and think on your feet.
• Solid experience in project/stakeholder management, process improvement, planning, and performance management.
• Strong communication and presentation skills (English).
• Ability to work well with and influence stakeholders at all levels.
• Ability to adapt your working style to different situations.
• Ability to work in a fast-paced, dynamic, multicultural environment.
• A growth mindset and positive attitude.
• Eagerness to pitch new ideas, take initiatives, and look for opportunities for improvements.
• Intellectual curiosity.
• Comfortable working with uncertainty and experimentation in a high-velocity environment.
• Ability to work on technical projects with Product Management Team.
• Attention to detail and ability to ask the right questions to ensure speed and accuracy.
• Professional experience in Microsoft Office tools (e.g. Excel, Word, and PowerPoint).
• Skills in SQL/Python/R/VBA.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

Skills:

Quality Assurance, Assurance, Project Management

Job type:

Full-time

• a mission we all believe in and aim towards achieving every day.
• To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact.
• for ourselves, our company, and the communities we serve.
• Join us. About the Team Governance and Experience is a global team aiming to build a safe and trustworthy marketplace for not only users, but also partners. We value user experience and work on policies, rules, products and systems to ensure quality.
• We are looking for passionate talents to join us, thus together we can build a commerce ecosystem that is innovative, secure and intuitive for our users. As part of GNE organization is our Service Support Centre (SSC) delivers Customer Service to our Buyers, Partners and internal users. As part of SSC is our Selling Partner Support (SPS) team who are responsible for supporting our Partners and internal users.
• Selling partner growth is a key focus area for SPS. We are looking for an Operations Manager responsible for the health and performance of selling partners for a defined set of Categories through effective leveraging BPO and In-house resources.
• Ensure our selling partners have a seamless experience getting onto and using the platform, ramping up quickly, and continuously growing on the platform while sustaining good health and performance.
• Monitor the operational health and performance of selling partners under your responsible category(ies), direct BPO resources to proactively address health and performance risks which may block seller growth.
• Collaborate with Account Managers, design targeted and tailored outreach (coaching and education) to improve health and performance and unblock revenue potential.
• Ensure effective BPO agent communication and engagement with selling partners, including early warning communication with risky partners, promote guidance on platform rules and regulations, hold improvement sessions with sellers on their fulfillment and support performance.
• Manage the BPO team to ensure high performance.
• Address BPO-agent quality or compliance issues raised by Account Managers, ensuring front-line BPO teams deliver best in class quality experience and resolution.
• meeting the Partners' expectations.
• Identify BPO knowledge, training and quality gaps and collaborate with SOP PM, Quality Assurance and Training PM, apply effective training and quality frameworks to ensure BPO team understand the process and product well, can use the most effective methods to address selling partners' servicing needs and remove roadlocks preventing their growth.
• Identify new process opportunities that can help selling partners reduce violations, increase education penetration, increase campaign participation.
• Identify process gaps that prevent BPO from self-solving partner issues creating transfer escalations, and refine with XFN collaboration to enable BPO to self-solve future case types.
• Work with escalation from selling partners or Account Managers.
• Resolve issues within target service level. Identify root cause, and implement changes to address root-cause to prevent future escalations of this case type.
• Bachelor's degree or equivalent practical experience required.
• 3+ years experience in a Sales, Account Management, or Customer Success role.
• Familiarity with executing, contributing to, and creating SOPs.
• Demonstrates effective, clear and professional written and oral communication.
• Ability to collaborate cross-functionally with both tech and non-tech teams.
• Project management experience.
• Experience with E-commerce, marketplace platforms.
• Commercial thinking.
• Ownership mindset.
• Working with or managing BPO agents who are account managers or sales focused.
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. --- #LI-Onsite.

Skills:

Finance, Compliance, Legal, English

Job type:

Full-time

• Identify Process and CX Improvements: Review existing Standard Operating Procedures (SOPs) and customer journeys to spot inefficiencies and customer pain points. Develop data-driven solutions to enhance customer outcomes and internal operations.
• Manage projects: Take ownership of end-to-end projects or multiple business processes within CEG (global coverage) by collaborating closely with Customer Support Operations and other Project Management teams.
• Act as a Subject Matter Expert: Become an SME in internal procedure handling, provid ...
• Evaluate Feedback and Data: Analyze internal and external feedback to identify trends and opportunities for improvement. Be comfortable with numbers with ability to size impact of solutions and defining analysis structure.
• Align stakeholders: Ensure CEG readiness and align stakeholders to support Agoda's customer experience transformation by collaborating with various functions within Agoda (Product, Supply, Finance, Compliance, Legal, etc.).
• Identify and Solve Problems: Use data and collaboration to identify problems and opportunities, proposing project ideas and solutions to improve critical operational metrics.
• Drive continuous improvement: Oversee project progress, coordinate different workstreams + BAU processes, identify risks, troubleshoot issues, and propose mitigation plans. Evaluate project outcomes, gather feedback, and drive continuous improvement efforts.
• Enhance Team Culture: Contribute positively to a culture of continuous improvement, teamwork, and enabling others' success.
• Proficient in rational decision making based on data, facts, and logical reasoning.
• Excellent organization capabilities, including the ability to initiate tasks independently and see them through to completion.
• Excellent attention to detail, ability to independently review and map current state and future state processes in detail. Pro-actively identify solutions that are aligned with stakeholders backed up by relevant data points.
• Proficient in analyzing business challenges, considering trade-offs between different metrics/priorities, and communicating actionable recommendations to business leaders, adapting message to different stakeholders.
• A growth mindset and positive attitude: pro-active, hands-on, switched-on, detail-oriented, strong sense of ownership, data driven, experimentation oriented.
• Comfortable working with uncertainty and experimentation in a high-velocity, dynamic, multicultural environment.
• Strong communication skills, both verbal and written, in English, with the ability to adjust your style to suit different perspectives and seniority levels.
• Professional experience in Microsoft Office tools (e.g. Excel, Word, and PowerPoint). Skills in SQL/Tableau will be useful.
• What we offer.
• Competitive compensation package (relocation support and visa support provided for successful overseas candidates).
• Exciting, high impact career opportunity with a major global OTA including moves between teams and global locations. You will be interacting with departmental senior leadership team regularly.
• Dynamic and multinational Tech environment with colleagues of diverse educational and professional background.
• Continuous learning and development opportunities through corporate learning programs.
• Modern office space and convenient location at the heart of Bangkok Metropolitan, Hub of Asia.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

Skills:

Sales, Product Development, Negotiation

Job type:

Full-time

• Responsible for sales in Cosmetic Ingredients division.
• Plan and arrange the customer visit report as well as to present new product s information to customer.
• Ensure fulfillment of sales and other objectives by means of implementation.
• Achieve target set out increase market share & sales, through acquisition and retention of customers.
• Build product propositions with existing customers and identify new business opportunities.
• Provide technical advisory to customer and be able to solve basic technical problems.
• Explore opportunity and get voice of market/customer for new product development.
• Establish and continuously improve product & market knowledge, so as to be more efficient.
• Propose improvement of and/or within internal & external processes to Product Manager as to increase efficiency and effectiveness of the organization.
• Bachelor s Degree in Chemistry, Cosmetic Science is preferable or any related field.
• Having experience in selling Cosmetic & Personal care Ingredients would be an advantage.
• Good technical, Sales, Marketing and Negotiation skills.
• Team player, fast learner and result oriented.
• Able to work under pressure.
• Decision making & problem solving skills.
• Can do attitude, Service mind, Good interpersonal skill, & Idea initiatives.
• Berli Jucker Public Co., Ltd.
• Human Resources Division99 Soi Rubia, Sukhumvit 42,
• Phrakanong, Klongtoey, Bangkok 10110
• Visit us at: https://careers.bjc.co.th/
• LinkedIn: Berli Jucker Public Company Limited (BJC)
• Facebook Fan Page: BJC Careers

Experience:

3 years required

Skills:

Sales, Financial Analysis, Market Research, Negotiation, English

Job type:

Full-time

• Achieve the individual target in terms of the sale amount, profit, and spread.
• Cooperate with the General Manager and colleagues to take care of suppliers and customers.
• Complete credit application and analysis of credit of customer in terms of ability to pay and negative information for consideration.
• Evaluate customer records and recommend payment plans.
• Follow postdated cheques and necessary documents from customers and follow up in case of any delayed payment.
• Build trust, value others, communicate effectively, drive execution, solve problems creatively and demonstrate high integrity.
• Bachelor s degree in the Marketing, Economic or related field.
• Experience at least 3 years in corporate sales at leasing companies or bank, asset on Truck, forklift or any.
• Marketing, Financial, and Negotiation skill with relevant product and industry knowledge.
• Good command of English communication.
• Computer and instant office software Literacy is required.
• Provident Fund.
• Group Insurance.
• Bonus.
• Transportation allowance.
• Working hours: 08:30-17.30 Hrs (Mon-Fri) 5 days of working.
• Working Location: 30th Floor, Q-House Lumpini Building, 1 Sathorn Road (Near MRT Lumpini exit 2).

Skills:

Research, Compliance, Teamwork, English

Job type:

Full-time

• Act as a partner with National Head - TT and TT Sales team to develop strategic Channel Plans and lead the implementation of strategy for channel sustainable growth.
• Ensure successful execution and implementation of GTM, integrated programs (existing & new products of assigned products), in alignment with sales & marketing functions.
• Develop and control trade promotion budget via A&M TMK, and CCR TMK and D&A of AS&D.
• Explore new business opportunity and grow assigned products portfolio & category - representing customer marketing team, to lead and lead assigned projects, e.g. AS&D Conference, Wholesales JBP and wholesales conference.
• Work collaborative with Shopper-insights manager to conduct bespoke research & leverage existing research to develop Channel-Strategy and SBP GTM plan for sub-channel of TT.
• Responsibilities:Annual Volume Objective.
• Plan across all categories, by Channel.
• Integrated trade marketing calendar.
• Cost (TM & TM process).
• Continuous improve Distribution & VPO by sub-channel.
• Lead Category-Management project.
• Define & develop Channel Strategy - by FORMAT, by Channel.
• Work closely with Sales TT team, cross-functional team, to deliver Channel Growth profitably, and grow market-share on assigned channel, continuously.
• Developing business skills & taking lead on category initiatives, in order to grow category across segment.
• Lead Assortment Review for SKUs Rationalization.
• Lead Assortment Review for Regularly monitoring Pricing & Promotion compliance with defined strategy, and SOS/SOM Index.
• Co-lead to work with Revenue Manager on Pack-Price Strategy and execute for every new pack-price launching.
• Qualifications: Qualification: Master Degree in related field.
• Experiences: 6yrs+ experience in Customer (Trade Marketing) /Consumer Marketing.
• Leadership skills, Strong project mgt skills, able to lead and drive actions.
• Strong analytical skills, turning insight into actions.
• Innovative thinking: able to lead team in new ways of thinking and.
• Good relationship building and teamwork.
• Good planning and managing performance of self.
• Initiative and flexible.
• Work well under pressure.
• Good command in both Thai & English.
• Computer literature in Microsoft Office.
• Experienced in Channel development.
• Strong in dealing with data-intelligence agency.

Job type:

Full-time

• Seamlessly onboard partners onto our platform, effectively communicating the benefits and features of our services.
• Convince prospective partners to join our platform through persuasive communication and tailored presentations. Maintain and enhance relationships with partners and co-brokers, fostering a collaborative and productive environment.
• Collaborate with superiors to develop CBRM strategies aimed at optimizing partner relationships and maximizing platform engagement.
• Perform additional duties and responsibilities as assigned by the direct manager.
• Open to hiring fresh graduates with outstanding GPA and work experience in customer service and hospitality
• At least Bachelor s degree
• Must have excellent written and spoken Thai and basic English skills
• High attention to detail, well-organized, coachable, talkative, motivative, adaptive, growth mindset, a sense of urgency, and a drive to get things done.

Skills:

Teamwork, Work Well Under Pressure, Microsoft Office, English

Job type:

Full-time

• Partner with Customer Marketing Manager to develop strategic Channel Plan, i.e. AOP and lead strategy for channel growth & opportunity.
• Execute and implement Go To Market Plan & integrated Marketing plan (on existing & new products of assigned products portfolio), in alignment with sales and marketing functions.
• Lead Category-Management project for top 2 global accounts (Tesco, Big-C).
• Develop and control the annual trade promotion budget via A&M TMK, and CCR TMK.
• Explore new business opportunity on growing assigned products portfolio & category Representing Customer Marketing team, to lead & manage FE team on a continuous development to win-on-ground.
• Develop people capability In-store Management Administrator".
• Leading on being assigned projects, e.g. Idea-generation Workshop for Super/Hyper shopper, etc.
• Business ResultsAnnual Volume Objective.
• GTM Plan across all categories (Super/Hyper).
• Brand-Champion (as per assigned brands).
• Integrated trade marketing calendar.
• Cost (TM & TM process).
• Continuous improve shopper-penetration for Super/Hyper.
• Lead Category-Management project.
• Define & develop Small Format Strategy for Hyper channel.
• People Results Work closely with Channel Manager, KAM, and cross-functional team, to deliver Channel Growth profitably, and grow market-share on assigned channel, continuously.
• Lead Super/Hyper team for delivering Category-Management project, e.g. PGR for Tesco, Category Captaincy for Big-C.
• Qualifications Bachelor Degree in related field.
• 4yrs+ experience in Customer (Trade Marketing) /Consumer Marketing.
• Leadership skills, able to lead team and drive actions.
• Innovative thinking: able to lead team in new ways of thinking and.
• Execution. Good relationship building and teamwork.
• Good planning and managing performance of self.
• Initiative and flexible.
• Work well under pressure.
• Good command in both Thai & English.
• Computer literature in Microsoft Office.

Skills:

Product Owner, Finance, Project Management

Job type:

Full-time

• Demonstrates a solid understanding of product management principles and possesses relevant technical expertise.
• Manages, executes, and optimizes daily operational tasks with efficiency and precision.
• Skilled in creating and managing user stories, product backlogs, and roadmaps to guide development and delivery.
• Proficient in gathering and analyzing customer feedback and requirements to inform product decisions.
• Capable of training and consulting team members on both product and technical aspects to ensure alignment and growth.
• A tertiary qualification in Business, Finance, Information Technology, or a related discipline is required.
• 2 years plus of experience in Product Owner or Product manager.
• Experience relevant in financial services, cryptocurrency, or related industries is preferred.
• Demonstrated ability to manage and prioritize multiple tasks and projects efficiently in a dynamic work environment.
• Excellent verbal and written communication skills, with the ability to effectively collaborate with stakeholders at all levels.
• Self-organized, self-motivated, proactive-characteristic and high sense of urgency.
• Proven ability to prioritize tasks and make informed decisions to manage competing priorities.
• Proficient in using essential project management and collaboration tools, particularly Jira, Confluence, and Miro.
• Employee Type: 1-Year Contract.
• Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date..
• Important: Candidate Privacy Policy.
• สำคัญ:โปรดอ่านและทำความเข้าใจ: นโยบายความเป็นส่วนตัวด้านทรัพยากรบุคคล สำหรับผู้สมัครงาน และผู้สมัครเข้าฝึกงาน*..
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Skills:

Legal, Contracts, Procurement

Job type:

Full-time

• Work closely with the Project Managers to coordinate and direct construction workers, subcontractors, and vendors.
• Manage, monitor, address every aspect of site safety, safety training with the subcontractors and clients.
• Review the work progress daily, compare the overall project schedule, address course correction with workers, subcontractors and clients.
• Follow up the deliveries and inspect materials at project sites on a timely basis by the most effective, efficient means. Document and resolve issues.
• Prepare internal and external reports pertaining to job status.
• Comply with legal requirements, building and safety codes, and other regulations.
• Interpret and explain contracts and technical information to coordinate with external civil, structural, mechanical, electrical, and roofing consultants and contractors.
• Provide recommendations for continuous improvements in project designs, plans, processes, and deployment.
• Collect commissioning and punch list data and provide contractors instruction on the proper method of remediation.
• Ensure ISO documentation is completed on-site accurately and delivered to the project team.
• Study supplier and subcontractor installation procedures and improve according to specifications.
• Initiate and maintain relationships with clients, building owners, contractors, and local community.
• Secure permits from local authorities to commence site activities.
• Ensure contractors meet the contractual conditions of performance.
• Energy Efficiency.
• Onsite energy audits.
• Preparing business plans.
• Prepare commercial documents including preliminary proposal, full proposal MOU and contract.
• Design solutions in HVAC, lighting, refrigeration, BMS, air compressed steam, processes etc.
• BOQ and TOR editions.
• Supplier consultations and procurement.
• Meeting with clients to support the commercial team.
• Research and development.
• New energy saving actions.
• Calculation methodologies.
• Tacking savings.
• Energy savings during operation phase.
• Energy saving calculation tools.
• Bachelor's degree in Construction Management or related fields.
• Minimum 5 years work experience in construction sites, and solar industry will be plus.
• Proficient in MS Office Word, Excel and Projects.
• Ability to communicate effectively with all levels of staff.
• Skilled in solving conflict between different project members and staff.
• Outstanding negotiation, organization and problem-solving skills.
• Strong leadership skills.
• Ability to travel as assigned.
• The candidate should be very curious, with quick-learning capacities and eager to discover new subjects.
• Strong knowledge of HVAC, automation (BMS) is required.
• Strong Knowledge in refrigeration, lighting, air compressed, steam, processes and project supervision would be an advantage.
• Experience in a company dealing with energy services (investor, supplier, contractor or consultant).
• Onsite visits, up to 1 or 2 days a week (depending on customer's locations); In all provinces of Thailand.

Experience:

5 years required

Skills:

Business Statistics / Analysis, Industrial Engineering, Analytical Thinking, Own Transportation and Driving Licence, Leadership Skill, English, Thai

Job type:

Full-time

• Collaborate with the executive team to develop and execute business strategies that align with company objectives.
• Drive growth initiatives, operational innovations, and competitive positioning in the laundromat industry.
• Establish key performance indicators (KPIs) and track performance to ensure business sustainability and profitability.
• Develop and implement new business models and expansion strategies to enhance franchise and company-owned operations.
• Operations Management.
• Oversee the end-to-end operations of both DODO and COCO stores, ensuring seamless execution of daily activities.
• Develop and standardize processes for store management, service quality, and customer experience.
• Optimize supply chain, logistics, and maintenance operations for efficiency and cost-effectiveness.
• Implement automation and technology-driven solutions to streamline operations.
• Ensure compliance with all regulatory and safety standards.
• Financial Oversight.
• Work closely with the CFO to manage P&L, budgeting, and financial planning.
• Optimize operational costs while maximizing revenue and profitability.
• Implement performance-based financial models for franchisees and internal teams.
• Analyze financial reports and operational metrics to drive decision-making.
• Leadership and Team Development.
• Build and lead a high-performing operations team, fostering a culture of excellence and accountability.
• Provide mentorship and guidance to franchise partners and in-house store managers.
• Develop training programs to enhance staff capabilities and ensure consistency across all locations.
• Encourage a proactive and problem-solving mindset among team members.
• Innovation and Business Development.
• Identify and implement new initiatives to enhance business operations and customer satisfaction.
• Leverage technology to enhance customer engagement, payment systems, and service efficiency.
• Explore strategic partnerships and collaborations to drive growth and market expansion.
• Bachelor s degree in Engineering (Industrial Engineering preferred) or a related field.
• Graduated from top-tier universities such as Chulalongkorn University, KMUTT, Chiang Mai University, or equivalent.
• 5-10 years of experience in operational management, preferably in industries related to service operations, engineering-based business models, or retail operations. Cross-industry experience is preferred.
• GPA of no less than 3.00.
• Direct experience managing a team of at least 10 direct reports, with a strong ability to prioritize tasks, make minute-to-minute decisions, and manage general operations effectively.
• Proven track record of driving operational efficiencies, business growth, and team leadership.
• Strong analytical, problem-solving, and decision-making skills.
• Ability to adapt and thrive in a dynamic, fast-growing business.
• Excellent communication, negotiation, and stakeholder management skills.
• Master s degree in Business Administration, Branding and Marketing, Engineering Management, or a related field.
• Experience working across multiple industries, particularly in FMCG, manpower management industries, food & beverage, or retail industry.
• Familiarity with technology-driven solutions and digital transformation in operations.
• Salary range: THB 70k - 80k per month.
• Officer-level performance-based KPI incentives.
• Bonus structure: Corporate Performance Bonus, Individual Performance Bonus, and Growth Bonus.
• Browny s Employee Benefits include birthday leave, recreational bonus, free wash & dry service, group health insurance, bereavement support, allowances, and more.
• This role offers an exciting opportunity to lead and innovate within a rapidly growing laundromat business. If you are a strategic thinker, results-driven leader, and passionate about operational excellence, we encourage you to apply.

Skills:

Accounts Receivable, Legal, Contracts

Job type:

Full-time

• Perform account accurate records of all accounts receivable transactions on a timely manner.
• Perform and review accounts receivable aging report to ensure that customer payments are fully collected.
• Collaborate with the luxury Leasing Team or Tenant Service Coordinator to resolve tenant inquiries or disputes that related to billing and payment.
• Collaborate with internal auditor & external auditor.
• Collaborate with legal team for contracts verification.
• Review tenant sales data collection and review calculate rental GP income from monthly sales accurately in order to close the monthly account in a timely manner.
• Other tasks as assigned.
• Able to negotiate with tenants should there be any issues regarding payment arises.
• Bachelor s degree in Accounting, Finance, Business Administration or related fields.
• Minimum 8-12 years of experience in accounting especially in Accounts Receivable.
• Knowledge.
• Have a basic understanding of accounting principles.
• At least 3-5 years of experiences in Manager Accounts Receivable.
• Negotiation ability.
• Strong communication, collaboration and problem-solving skills.
• Strong computer skill in MS office, especially in Excel program.
• Proven hands-on experience in SAP accounting application would be advantage.
• Good command of English (Reading and Writing).
• Integrity and business ethic with confidentiality work..