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Experience:

1 year required

Skills:

Problem Solving, English

Job type:

Full-time

• Follow up stock in order to fulfill the order.
• Co-ordinate to solve delivery issues with relevant departments (Sales, logistics and Customers).
• Co-ordinate with sales and AR for credit released.
• Provide basic communication with customers in the area of order status, daily delivery schedule, operation issue and supply information.
• New Product Launch & ExecutionEnsure NPD availability at Customer's DC base on account plan for new product launch.
• Sales bottom up forecastJoint demand forecast by working with KAM and customer.
• Conduct 4-week sales forecast rolling aligned with LF.
• Improve sales forecast accuracy by account and ensure all customers demand for each account.
• Manage and reduce potential aging products
• Generate report based on requirement from internal and externalProvide weekly stock & off-take data and daily order tracking.
• Qualification Bachelor - Master Degree in Business Administration or related fields.
• Good communications and interpersonal skills.
• Ability to handle pressure and active problem solving skills.
• Good analytical skills.
• Computer literacy.
• Goods command in both Thai & English.
• Experience At least 1-2 years of experience in customer service, preferred in FMCG.

Skills:

Social media, Analytical Thinking, Leadership Skill, Good Communication Skills

Job type:

Full-time

• Provide a comprehensive and authoritative view of the customer experience and develop strategy across the enterprise to maximize customer acquisition, loyalty, retention and profitability.
• Define and deliver a roadmap that delivers a consistent target customer experience across touchpoints and business processes.
• Leverage end-to-end customer insight & analytics program that tracks, measures and reports CX KPI s with the focus being the elevation of CX index and platform that cap ...
• Propose recommendations and improvement actions to improve business operations, user experience, bridging the gap between desired customer journey and operational process.
• Lead implementation of key CX initiatives/solutions to enhance quality and differentiate CX across various touch-points.
• Work collaboratively across the organization to develop segment strategies including customer value proposition, offerings and supporting experiences which lead to increase customer satisfaction.
• Managing the execution of FWD CX strategic initiatives across key journeys e.g. Customer Journey Mapping, Customer design thinking workshops, etc.
• Ensure that the amount of effort spent by customers in their interactions with FWD and its partners is significantly and measurably reduced, to improve both experience and lower cost to serve.

Experience:

10 years required

Skills:

Product Development, Research, Data Analysis, Management, English

Job type:

Full-time

• Develop overall CX strategy including Customer Value Proposition (CVP) and omni-channel strategy catering for target segment.
• Oversee the design of end-to-end customer journey based on customer insights to ensure best customer experience across FWD.
• Drive execution of CX related initiatives and ensure alignment of all customer related initiatives.
• Coach and build human capabilities to have a deep understanding of what customers need and expect, and be able to translate into action plan for each customer segment, estimate ROX, through to execution.
• Supervise all customer communication approval to ensure clarity and best CX.
• Work with people culture to infuse CX culture into FWD TH through CX pillars, company goals, customer community, PCD, clarity guideline to achieve FWD goal as to be customer-centric brand.
• Manage team and ensure good employee experience through communication, recognition, motivation and development to increase team engagement.
• Bachelor or Master Degree in business related field with strong academic background from reputable university.
• Design thinking will be advantage.
• At least 10-12 years of experience and proven success in team management, customer experience, product development, customer research and analysis.
• Good Communication in Thai and English.

Experience:

No experience required

Skills:

Enthusiastic, Good Communication Skills, Leadership Skill

Job type:

Full-time

• Build and maintain relationships with client groups to manage customer relations.
• Create customer satisfaction and leave a positive impression.
• Oversee, plan, and develop initiatives to foster community building and customer loyalty for the project.
• Plan customer engagement activities and communicate with clients through both online and offline channels.
• Plan and create campaigns with content to directly reach customers.
• Coordinate with relevant parties to organize various activities for customers, both online and offline.
• Collect and analyze customer data to understand individual behaviors and enhance satisfaction.
• Manage satisfaction levels in accordance with the defined SLA of the customer relations department.
• Monitor and address homeowner satisfaction after move-in.
• Ensure preparedness of documentation and equipment for customers in receiving transfer boxes within specified timelines.
• Manage feedback from homeowners and customers via applications and the call center.
• Create value through soft sales strategies and recommend various company projects.
• Review documentation related to the management of each project's legal entities.
• Check records of income and expenses for shared costs in each project.
• Maintain the database of homeowners for each project.
• Establish management fees for various projects and record expenses in common areas.
• Act as a central unit to coordinate and distribute maintenance requests for various projects.
• Support the handover process to the legal entity for each project.
• Perform other assigned duties.
• Bachelor s degree or higher in any field.
• Have at least 5 years of experience in customer management and administration.
• Possess English communication skills with a TOEIC score of 650.
• Have good communication skills, strong interpersonal relations, and analytical thinking abilities.
• Have a passion for service and coordination skills.
• Understand construction or system-related issues and can effectively solve problems as they arise.
• Proficient in using Microsoft Office programs.
• Highly responsible and able to work under high pressure.

Experience:

7 years required

Skills:

Sales, Management, Marketing Strategy, Property Management / Development, Negotiation

Job type:

Full-time

• Act as Project Manager (PM) to coordinate and drive sales, marketing, handover, and after-sales services to achieve project goals.
• Develop strategies and plans for the department to meet the company's objectives.
• Identify new sales channels for the company.
• Build competitive capabilities and develop new business opportunities.
• Coordinate with both internal and external teams to ensure smooth operations and successful completion of projects.
• Participate in presenting various marketing channels.
• Delegate tasks and customer cases to team members.
• Monitor and ensure the sales team meets their targets.
• Analyze customer behavior and needs, as well as competitors, to advise the marketing team.
• Manage and optimize team performance (e.g., sales meetings, reviewing cases, portfolios, sales, and photos).
• Evaluate the performance of all sales personnel and report directly to management.
• Troubleshoot, make decisions, and provide support to the sales team to ensure smooth operations.
• Adhere to company policies and effectively communicate them to subordinates.
• Develop and maintain good relationships with team members, clients, and business partners.
• Oversee and review sales reports of the team.
• Collect, summarize, and report sales results and other tasks to the Executive Vice President.
• Conduct sales team meetings and other meetings as assigned.
• Participate in presenting the company's various policies.
• Perform other tasks as assigned.
• Bachelor's/master's degree or higher in any field.
• Minimum of 7 years in experience in sales management, particularly in real estate.
• Strong English communication skills (TOEIC 700).
• Creative, able to propose new perspectives and marketing strategies for the company.
• Strong understanding of business management, finance, marketing, real estate, architecture, and other related fields.
• Strong negotiation and presentation skills.
• Proficient in MS Office, Excel, CRM, NAV, or experience with sales management systems.
• Ability to work under high pressure.

Experience:

1 year required

Skills:

Negotiation

Job type:

Full-time

• Take responsibility, manage and supervise sales as target defined.
• Identify target accounts and customer needs, propose solutions to overcome competitive obstacles.
• Conduct sales presentations, account reviews and provide consultancy service to clients on our on-air advertising service offerings.
• Negotiate business deal and plan sales strategies.
• Analyze data, TV rating and statistic for the sales strategy and for customer as needed.
• Analyze, understand and take an excellent care of customers.
• Be flexible in the working hour.
• Bachelor or Master Degree in any fields.
• Manager position - At least 3-5 years experience as Sales Executive / Manager (Experience in media advertising industry or related is an advantage).
• Officer position - 1-2 years experience in any field (Experience in media advertising industry or related is an advantage).
• Strong skills of negotiation, sales strategy and sales management.
• Self-motivated person with high commitment and eager to learn.
• Optimistic personality.

Experience:

1 year required

Skills:

Sales, Excel, Positive Thinker, English

Job type:

Full-time

• To ensure that the cafe is ready to operate at the highest standard by completing Mise en Place to the required standard.
• To maintain service standards of in personalized way.
• To actively operate restaurant / Café Mise en place, maintain the Alain Ducasse s standards.
• To excel in product knowledge, offering inspiration to customers.
• To study the product Descriptions, being able to explain the ingredients, the cooking procedure, the history and background of every product.
• Full knowledge of art ware, design and other relevant restaurant / cafe information.
• To create a welcoming and positive customer experience at the bakery counter.
• To advise customers on baked goods selection and taking orders.
• Weighing, pricing, and packaging purchased items, as well as processing payments.
• Moitoring the visual appeal and the availability of baked goods on display.
• Reporting low baked goods stock to the Exective Pastry Chef / Café Manager in a timely manner.
• To maintain a clean and tidy baked goods counter and performing other duties on request.
• Managing customer complaints and relaying them to the Café Manager and Executive Pastry chef.
• Fully fluent in Thai speaker & Fluent English.
• Food & Beverage knowledge.
• Progressive experience in restaurant & Café with 1 - 2 years in a similar role.
• F&B background.
• Interested person may send your resume to [email protected].

Skills:

English, Korean

Job type:

Full-time

• Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat).
• Required to support combination of Agoda products (Hotel, Flights, Activities and more) to support the business needs after being trained for required skills.
• Professionally handle high volume of inquiries from clients and customers.
• You will be accountable for meeting individual (KPIs) and team goals.
• Understand and deliver business strategies and improve customer services through the execution of self-service.
• Continuously identify work process improvements.
• Communicate to Team Leaders and (or) Manager.
• Perform office-based administrative duties whenever required.
• Must demonstrate high degree of integrity and confidentiality - Maintain confidentiality of customer information at all times.
• Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.
• We are looking for individuals that have an excellent command of spoken and written Korean & business level of English.
• Immaculate telephone manners and communication skills.
• Excellent listening skills, critical-thinker with attention to detail.
• Minimum typing speed of 35 words per minute.
• Willing to work rotating shifts.
• Ability to work in both a team environment and autonomously.
• Demonstrate high degree of integrity and confidentiality.
• Relocation/ visa support will be provided.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

Skills:

Excel, English

Job type:

Full-time

• To ensure that the restaurant/ bakery boutique is ready to operate at the highest standard by completing Mise en Place to the required standard.
• To maintain service standards of Blue By Alain Ducasse in personalized way.
• To actively operate restaurant / bakery boutique Mise en place, maintain the Alain Ducasse s standards.
• To excel in product knowledge, offering inspiration to customers.
• To study the product Descriptions, being able to explain the ingredients, the cooking procedure, the history and background of every product.
• Full knowledge of art ware, design and other relevant restaurant / bakery boutique information.
• To create a welcoming and positive customer experience at the bakery counter.
• To advise customers on baked goods selection and taking orders.
• Weighing, pricing, and packaging purchased items, as well as processing payments.
• Moitoring the visual appeal and the availability of baked goods on display.
• Reporting low baked goods stock to the Exective Pastry Chef / GM in a timely manner.
• To maintain a clean and tidy baked goods counter and performing other duties on request.
• Managing customer complaints and relaying them to the GM and Executive Pastry chef.
• High school graduate or equivalent vocational training certificate.
• Previous experience in similar role 1 - 2 years in specialty coffee.
• Excellent personal presentation and Service minded.
• Excellent command of English.
• A passion for service excellence & customer satisfaction.
• Interested person may send your resume to [email protected].
• or contact to.

Skills:

Scrum, Industry trends, Product Design

Job type:

Full-time

• Set ambitious and clear product vision and communicate the story effectively to key stakeholders and the team.
• Own the end-to-end product strategy from inception and determine business value once solution enters production.
• Build Backlog of product features, i.e. write user Stories and acceptance criteria together with the work-cell team.
• Continuously improve Backlog ensuring all items are clearly described, estimated and prioritized.
• Ensure customer-driven design considering user pain points and usability test results, while using market and industry knowledge to deliver a well-positioned product.
• Approve each Feature and provide valuable feedback for the team.
• Drive Sprint- and release plans together with the Scrum Master.
• Exercise strong decision making mandate from executive group to own product end-to-end.
• Work with Solution Architect to build a modular and reusable solution.
• RequirementsDeep knowledge of relevant domains/products/journeys.
• Solid knowledge of industry trends pain points to be able to create a high value product vision and user demands and.
• Comfortable with technology/IT to be enable engagement and discussion with tech team to understand risks.
• Experience in Agile Development, with specific Product Design (UX/UI) and Product Owner (or similar) experience, should be confident in building and managing the Backlog of work.
• Strong communication skills with ability to communicate complex messages and trade-offs and tell a compelling story.
• Sufficient authority to make real time decisions in the lab (should be an actual Product Manager, or a direct report).
• Ability to influence a diverse group of stakeholders - strong leadership skills.
• Strong problem solver with ability to lead the team to push the solution and progress.
• Challenger mindset and passion to challenge status quo to find new solutions and drive out of the box ideas - loves and embraces change.
• Believes in a non-hierarchical culture of collaboration, transparency and trust across the team.
• Not afraid to roll up the sleeves and seeks to go outside comfort zone to learn - pushes the team to do the same.

Experience:

3 years required

Skills:

Problem Solving, Outgoing Personality, Multitasking, Enthusiastic, Analytical Thinking, English, Thai

Job type:

Full-time

• Who We Are: Seven Clean Seas is an ocean-impact social enterprise dedicated to combating plastic pollution while fostering sustainable livelihoods in South-East Asian communities. We build Ocean Impact Projects and empower communities to turn the tide on plastic pollution. Our initiatives follow the Measure, Reduce, Offset, and Engage framework, involving businesses and individuals in co-creating sustainability initiatives. Additionally, we develop impactful projects that clean the ocean and create employment opportunities for local communities.
• The Role: As a Partnerships Executive, you will be at the forefront of our growth strategy, spearheading efforts to expand Seven Clean Seas' partnership base. You'll play a pivotal role in driving sales initiatives, leveraging your expertise in business development to forge strong relationships with potential partners. This position demands a proactive approach to identifying and pursuing opportunities, with a focus on achieving sales targets and driving revenue growth. You'll collaborate closely with the sales team and senior leadership to develop and execute strategies that maximize our impact in combating plastic pollution while fostering sustainable livelihoods. This role offers an exciting opportunity to make a tangible difference in our mission while advancing your career in sales and business development.
• Sales and Partnership Development: - Identify and cultivate relationships with potential partners, securing meetings and nurturing prospects through the sales pipeline. - Support in the preparation of presentations, proposals, and tender documents to effectively communicate our services and offerings. - Negotiate and close partnership deals. - Continue the partner relationship and support Partner Management to ensure customer success after signing the contract.
• Performance Tracking and Reporting: - Set and work towards collective and individual sales targets and KPIs, ensuring alignment with organizational objectives. - Utilize CRM system Hubspot, to analyze and track qualitative and quantitative data, providing insights to enhance sales strategies.
• Collaboration and Communication: - Collaborate with internal teams to understand service offerings and evaluate potential partnerships that align with our values and objectives. - Communicate effectively with cross-functional teams and external stakeholders to facilitate partnership development and execution.
• Trend Analysis and Opportunity Identification: - Stay abreast of industry trends and market developments, identifying opportunities to scale sales, growth, and partnerships. - Anticipate client needs and preferences, leveraging insights to tailor sales approaches and maximize customer satisfaction.
• Overall Function: - Scope out new business opportunities through market research. - Develop multichannel cold outreach workflows across strategic and revenue pillars. - Ensure data integrity and cleanliness. - Generate campaign content with support from team members. - Run and manage sales outreach 'sprints.' - Actively suggest cold and warm engagement campaigns.
• University Degree
• Minimum of 3 years of experience in business to business sales
• Organized, Personable
• Business/Sales focus
• Proficiency in managing data and information
• Experience in Sustainability, GreenTech, or Social Impact startups preferred
• Familiarity with CRM systems and sales processes
• Tenacious attitude towards combating plastic pollution and promoting environmental sustainability
• Formal or self-study background in the sustainability sector
• The opportunity to contribute to a meaningful cause by combating plastic pollution in an international organisation
• A dynamic role with potential for leadership development and career growth
• Competitive salary, employee development budget, and growth opportunities.

Skills:

Business Development, Contracts, Research, English

Job type:

Full-time

• Build, manage and develop business across key partners, e-wallet, payment, e-commerce platforms and others.
• Identify business needs in terms of cash in/out solutions, remittance, exchange platform understand, analyse their requirements, and provide input to develop sound and reliable cash in/out and remittance channels.
• Manage the process of initiating and drafting contracts for newly approved cash in & out and remittance channels with service providers, and ensure all technical and op ...
• Able to make data-driven decisions and use your own judgement to take course in your work.
• Identify gaps and weaknesses in the current Cash in/out Channels and analyse potential improvements or potential changes on contractual agreement based on the assessment of the quality of service through performance reports on a monthly basis.
• Organize data in a succinct and easy-to-understand manner: proper documentation, evaluation, and presentation.
• Develop and improve existing products/services to resonate with the market.
• Negotiate contract terms with clients and communicate with stakeholders.
• Coordinate with other teams to develop mutually beneficial proposals.
• Gather useful information from customer and competitor data.
• Monitor project teams to ensure contracts are executed as agreed.
• Participate in planning and preparing presentations/pitch deck and make and give presentations to prospective clients and internal executives.
• Identify and research potential clients and develop and maintain client relationships.
• Be passionate about crypto/blockchain with great understanding of the industry, players, and current movements.
• Fluency in English (spoken and written) is required; additional language skills are also valued.
• Think strategically and be able to think in terms of the long-term and the bigger picture, and see the value in potential solutions and partnerships.
• Be self-motivated and able to initiate and take ownership of leads and projects.
• Have Can-do attitude and willing to go the extra mile for the team to successfully deliver results.
• Detail Oriented.
• Have strong communication, presentation, and liaison skills in both external and internal endeavors.
• Understand data and be able to make educated connections in supporting arguments and reasonings.
• Thrive in high-pressure environments.
• Able wear many hats and fulfill multiple roles.
• Experience in traditional finance including banking, investment banking, and capital markets.
• Experience in product development and management.
• Experience working in the Cryptocurrency/Blockchain Industry.
• Sales experience in managing relationships with partners, clients, or vendors.
• Knowledge of crypto/DeFi.
• Financial market and product knowledge.

Experience:

7 years required

Skills:

Public Relations, Business Development

Job type:

Full-time

• Work with commercial related units such as product team, e-commerce, and customer, to create PR plan for key projects.
• Organize and lead company data releases, presentations, conference presence and messaging at industry conferences that is complying with group and local comm. policy.
• Manage creation of materials including collateral materials, web sites, videos, etc. to engage external resources as appropriate.
• Evaluate track and measure communication performance with analytical skills that will be able to guide the team to the right direction in order to achieve business unite and company objective.
• Take a hands-on role in PR news for multiple mediums: electronic, print, video, face-to-face communications, executive memos, announcements, talking points, intranet site content, newsletter articles, presentations, all hands meetings, and situation-specific communication plans.
• Provide report communication in areas with high quality with 100% accuracy and update to all stakeholders in PR to meet with timeline as agreed.
• Execute in content creation, with an eye for detail, that will help company deliver customer led contents on the corporate level message to the audience.
• Organize and lead company data releases, presentations, conference presence and messaging at industry conferences with the alignment with group and local communication policy.
• Work with cross function within organization in role areas.
• Maintain good relationship with journalist insurance sector and other sectors in the role areas.
• Find the way to expand relationship with journalist in non-insurance sector to expand company visibility to wider range of audiences.
• Bachelor Degree in Communication, PR, Marketing or Business Administration, or related field.
• At least 7-10 years directly related experience (i.e., public relations, employee communications, brand who has an active listening techniques to identify high impact opportunities for communications support with strong business acumen that joining with influence and collaboration skills.
• She / He should have an experience in developing and implementing strategic, integrated communications plans tied directly to business objectives with ability to identify, prioritize and implement communications opportunities on own initiative while influencing teams across multiple functions, locations and disciplines to deliver measurable engagement and visibility outcomes as a mandatory to be able to work well with diverse groups, be a team player, possess analytical and client service skills that will result in ability to manage project timelines and determine work flow.

Skills:

Automation, Finance, Legal, English

Job type:

Full-time

• Own from end-to-end projects, or a collection of projects / areas of business, in CEG (global coverage).
• Initiate, plan, and drive projects aiming at improving our mission-critical metrics: operational efficiency, service levels, quality, productivity, cost efficiency, and people engagement.
• Ensure CEG readiness to support Agoda's new business initiatives by working with other teams in CEG as well as different functions within Agoda (Product, Marketing, Str ...
• Identify problems and opportunities, based on data and by working with others, to improve critical operational metrics and propose project ideas/solutions.
• Design project plan and work with stakeholders to gain buy-in and commitment.
• Work closely with Product Management / Technology teams to design appropriate solutions, configure systems, support testing, rollout, analyze results, and ensure usage and impact of new customer-facing and agent-facing tools.
• Ensure constant communication and calibration between project teams and other stakeholders at regular intervals.
• Support large-scale communication for our geographically dispersed team to ensure broad understanding of the project rationale, progress, and impact.
• Drive, implement, and manage change in the organization.
• Ensure timely progress and achievement of project milestones and goals by coordinating different workstreams, identifying risks, troubleshooting, and proposing mitigation plans. Act at all times as the ultimate owner of the project.
• Analyze project outcome & impact, collect feedback, and drive continuous improvement.
• Work collaboratively with others, contribute as thought partners, and support others' projects, enabling others' success.
• Set your team's long-term vision, strategy, and short-term goals to drive maximize impact. Be accountable for your team's outcomes.
• Positively contribute to our team's culture: continuous improvement, deliver better together, and enable others' success.
• Build talent and capability in the team. Support team members' development through coaching and feedback.
• At least 8-10 years of experience in project management, strategy, operations, management consulting, and/or investment banking with extensive team management experience (preferably a team of people managers & individual contributors).
• Proven track record of developing and implementing plans to achieve business goals and objectives with clear and tangible metrics.
• Ability to analyze business challenges with a data-driven approach and communicate actionable recommendations to business leaders.
• Problem solving and structuring skills.
• Analytical and comfortable with numbers. Can define the analysis structure, interpret data, and think on your feet.
• Solid experience in project/stakeholder management, process improvement, planning, and performance management.
• Strong communication and presentation skills (English).
• Ability to work well with and influence stakeholders at all levels.
• Ability to adapt your working style to different situations.
• Ability to work in a fast-paced, dynamic, multicultural environment.
• A growth mindset and positive attitude.
• Eagerness to pitch new ideas, take initiatives, and look for opportunities for improvements.
• Intellectual curiosity.
• Comfortable working with uncertainty and experimentation in a high-velocity environment.
• Ability to work on technical projects with Product Management Team.
• Attention to detail and ability to ask the right questions to ensure speed and accuracy.
• Professional experience in Microsoft Office tools (e.g. Excel, Word, and PowerPoint).
• Skills in SQL/Python/R/VBA.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

Experience:

1 year required

Job type:

Full-time

• Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat).
• Required to support combination of Agoda products (Hotel, Flights, Activities and more) to support the business needs after being trained for required skills.
• Understand and deliver business strategies and improve customer services through the execution of self-service.
• Accountable for meeting individual (KPIs) and team goals.
• Continuously identify work process improvements and communicate to Team Leaders and (or) Manager.
• MUST have good command of spoken and written ENGLISH language and be a Native Thai.
• Immaculate telephone manners and communication skills.
• Excellent listening skills, critical-thinker with attention to detail.
• Willing to work on rotating shifts (8:00 AM - 11:00 PM including weekends and public holidays).
• Ability to work in both a team environment and autonomously.
• Demonstrate high degree of integrity and confidentiality.
• At least 1 year of working experience in the related field would be desirable although fresh graduates are welcomed to apply.
• Minimum typing speed of 35 words per minute.
• English proficiency test such as TOEIC score 700 and above.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

Skills:

Contracts, Internal Audit, Sales, English

Job type:

Full-time

• Order Management: Process, track, and fulfill customer orders throughout the entire order lifecycle, ensuring customer satisfaction.
• Coordination with supply chain, planning & logistics teams to answer customer enquiries, and provide on time delivery.
• Contract management to ensure smooth operations in line with contracts (prices, payment terms and deliveries, etc.).
• Operation excellence: Conduct internal Audit on Sales Operations processes, develop, and implement new customer service policies and procedures across all affiliates.
• Ensure adherence to processes, especially with IT systems (ERP/CRM).
• Work on continuous improvement to streamline processes.
• Analyze recurring problems and implement solutions to prevent future issues.
• Customer Experience Enhancement: Initiate and lead initiatives aimed at improving the overall customer experience.
• Identify customer pain points to propose improvements.
• Team Management: Supervise and lead a team of customer service executives.
• Monitor performance metrics and ensure team adherence to service standards.
• Performance Analysis and Reporting: Monitor and analyze sales performance indicators (Sales vs Forecast & Budget).
• Track and analyze customer service metrics (Customer Service Level, Lead Time, Customer Satisfaction, resolution time).
• Forecast: Review update and monitor sales forecasts.
• Update demand forecast to supply chain and track demand variation.
• Competencies: General Customer-centric approach.
• Excellent English skills.
• Excellent communication skills.
• Teamwork and motivational skills.
• Exposure to international environment required.
• Functional In-depth understanding of sales principles and customer service practices.
• Proficiency with MS Office Suite, particularly MS Excel. Power BI is a plus.
• Proven work experience as a Sales support specialist is a plus.
• Hands-on experience with ERP and CRM systems is a plus.
• Qualifications: Bachelor s or Master's degree in Business field.
• 5-10 years of experiences in business operations.
• Excellent Command of spoken & written English.
• Excellent computer skills (Microsoft - Excel & Words).
• Good analytical and problem-solving skills.

Skills:

Salesforce, Cloud Computing, English

Job type:

Full-time

• Manage enterprise organisations across a range of industries to understand their challenges and goals through focused discovery sessions and workshops in both Thai and English.
• Work closely with current customers and prospective customers as a trusted advisor to deeply understand their unique company challenges and goals.
• Build trusted relationship with senior executives and key decision makers across Business and Technology.
• Able to create the first level of Business Architecture and engage Business/ IT on it.
• To develop and deliver innovative custom solutions, including solution concepts to key decision makers to address their business issues and needs aligned to business value.
• Coordinate and lead the entire solution cycle through close collaboration with a broad range of supporting technical and business resources.
• To fully understand and clearly articulate the unique benefits of Salesforce to a wide range of customer stakeholders from front line staff right up to C-level executives.
• Present compelling Salesforce & partner solutions while supporting relationships with customers and partners.
• Display initiative, self motivation and deliver high quality results along with meeting all expectations for both internal and external customers.
• Have a strong interest in growing your career and participating in our internal training programs and mentorship initiatives.
• Must have a proven track record in the development and delivery of differentiated custom solutions and presentations, including technical concepts, to key decision makers to address their business issues and needs.
• Ability to orchestrate a sales cycle which requires involvement of multiple internal and external resources.
• B.S. Computer Science, Software Engineering, MIS or equivalent work experience.
• Exposure to Design Thinking, Consulting methodologies and Enterprise Architecture would be an added advantage.
• A broad understanding of and ability to articulate the benefits of Cloud Computing, SFA, Service & Support, Marketing and Mobile solutions.
• Business case/value engineering experience to drive compelling points of view.
• Knowledge of related applications, relational database and web technology.
• Solid oral, written, presentation, collaboration and interpersonal communication skills and relationship skills.
• Ability to work as part of a team to solve technical problems in a varied environment.
• Translate these needs into a compelling vision and roadmap for our customers.
• Translating/Presenting/Understanding the unique business requirements of customers within multiple industries.
• Track record of solution engineering, consultancy, delivery or training success for a software solution organisation. We are open to a variety of backgrounds for the role.
• Proven time management skills in a dynamic team environment.
• Ability to work as part of a team to solve problems in varied, fast paced environments.
• Inquisitive, practical and passionate about technology and sharing knowledge.
• Good at searching out information and experimenting, likes to concentrate on a particular topic and to solve puzzles.
• Good at explaining ideas and finding ways to keep people s attention.
• Knowledge of Salesforce will be an added advantage.
• Fluency in Thai and English is a must to communicate with customers.
• Accommodations.
• If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
• Posting Statement.
• At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.
• Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. .
• Salesforce welcomes all.

Skills:

Research, Data Analysis, Problem Solving

Job type:

Full-time

• Enable omni-channel customer journey and experience design.
• Operating model based on analytics practices.
• Digital enablement and platform implementation.
• You will support Deloitte and client s business growth by:Identifying client s business requirements / overall strategy and vision, and any opportunities for efficiencies in existing process / service design.
• Undertaking extensive desktop and on-the-ground research on various aspects relevant to our current and potential clients viz. market sizing, competitive benchmarking across channels, products, customer experience, digital capabilities, customer servicing, etc.
• Developing draft pitch proposals including storyboarding, data analysis, opportunity sizing, proposed team composition, project costing and fee estimates.
• Using tech, human-centered design thinking and innovative approaches to solve business needs.
• Participating in team problem solving efforts and offer ideas to solve client issues.
• Facilitating client workshops to complete current state assessment and providing basis for future state design and rollout planning.
• Conducting relevant research, data analysis, and create reports.
• Maintaining responsibility for quality, completion, and accuracy of work products.
• Assessing restructuring operating models, organizational structures, and business processes to streamline core operations service delivery.
• Assisting in proposal development, as requested.
• Actively expanding consulting skills and professional development through training courses, mentoring, and daily interaction with Deloitte colleagues and clients.
• As a Manager you will:Focus on the delivery of client work and lead a cross-service line team for major deliverables and projects. Take charge of fulfilling the responsivities and deliverables planned for project working closely with the team and client to obtain sign-off and ensure client satisfaction as a result, build trusted relationships with the client.
• You will be continually encouraged to devise innovative solutions to help our clients maximise the value of their data assets by helping them transform data into insight. You will also assume real ownership of projects and key stakeholders at executive levels as you help them execute their strategy to build an efficient analytics organisation, processes and supporting technology.
• In addition, Managers should support practice development and business management activities to help grow the Analytics & Cognitive practice as well as aligning to an industry to exploit depth of knowledge and professional experience.
• Working as a key business partner to high profile clients, you'll have the chance to develop your expertise from strategy to execution, as well as in delivery and implementation. As a Manager in the FS Data and AI, you'll be able to put your own creative ideas into practice as you take ownership of deliverables and resources on transformation projects and hone your commercial skills.
• Design and develop tailor-made solutions, strengthen presence of AI&D Practice for in the SEA market, identify revenue-generating opportunities, and get involved in proposal writing, pitch presentations, etc.
• Your role as a leaderAt Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Managers across our Firm are expected to:Develop diverse, high-performing people and teams through new and meaningful development opportunities.
• Collaborate effectively to build productive relationships and networks.
• Understand and lead the execution of key objectives and priorities for internal as well as external stakeholders.
• Align your team to key objectives as well as set clear priorities and direction.
• Make informed decisions that positively impact the sustainable financial performance and enhance the quality of outcomes.
• Influence stakeholders, teams, and individuals positively - leading by example and providing equal opportunities for our people to grow, develop and succeed.
• Lead with integrity and make a strong positive impact by energising others, valuing individual differences, recognising contributions, and inspiring self-belief.
• Deliver superior value and high-quality results to stakeholders while driving high performance from people across Deloitte.
• Apply their understanding of disruptive trends and competitor activity to recommend changes, in line with leading practices.
• Requirements:Bachelor or Masters' Degree in any relevant discipline.
• Minimum 8-10 years of working experience in the Consulting Industry within Financial Services clientele.
• It would be great to haveBusiness problem solving in the banking or Insurance domain, using analytical tools i.e Machine Learning libraries, LLM (Large Language Model) such as Open AI, Anthrophyic, Google Bard.
• Hands-on Experience in finding Data Science solutions, developing AI Models using ML Workbench (i.e PIVOTAL Cloudera, Ms Azure, NVDIA Omniverse).
• Good foundation in Data Management, Data Governance (AI Model, ML Ops).
• Banking domain analytics within mass market;wealth or private banking sales & customer 360 analytics.
• fraud-compliance-risk analytics.
• operational productivity & capacity analytics.
• human resource analytics or various advanced analytical frameworks for SME / commercial banking.
• transaction banking, payments, etc..
• Insurance Domain within Bancassurance, Life, General Insurance domain such as agency sales & distribution, customer acquisition & servicing analytics, claims processing, fraud, etc.
• It would be nice should you haveGood foundation in programming language i.e (at least one) R, Python, Scala.
• Certification with relevant to Cloud / Machine Learning / Artificial Intelligence.
• Regional Financial Services Experience, across SEA.
• Strong client relationship skills, including an ability to independently engage with clients.
• An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) is a pre-requisite to fit our short-term and long-term project assignments.
• Additionally:Lead or Manage:Opportunity Management - RFI / RFP Process, Solution Designing, Budgeting and Account Planning.
• Delivery Management - Project Management, Manage Project Team, Project P&L.
• Leadership - Mentor and coach team members, fostering their professional growth and development within the insurance consulting domain.
• Due to volume of applications, we regret that only shortlisted candidates will be notified.
• Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.Requisition ID: 105649In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.

Experience:

1 year required

Skills:

Automation, Assembly, Project Management

Job type:

Full-time

• Directs all of the engineering process and test development activities of a site.
• Develops short- and long-term goals supporting target customers.
• Has input into annual and 3-5 year business plans.
• Builds processes based upon the organizations strengths and knowledge of the competitors.
• Directs overall engineering processes and test development supporting all activities from initial customer requirements through product obsolescence.
• Communicates regularly with direct reports and existing customers to provide information, escalate issues and create and enhance a positive working relationship.
• Delivers presentations and communicates capabilities to potential and existing customers.
• Works with potential customers to help define their needs and to present technical proposals to meet those needs.
• Ensures proposals meet requirements for manufacturing profitability, etc.
• Delivers presentations and communicates capabilities to potential and existing customers.
• Ensures proposals meet requirements for manufacturing profitability, etc.
• Interfaces with other facilities to ensure consistency in process and implementation as well as to develop complementary services and coordinate capabilities worldwide.
• Knowledge/Skills/Competencies.
• Around 15 years of experience in complex and high-performance PCBA manufacturing engineering, including process design, capability validation and controls, inspection process controls (X-ray, AOI, ICT, etc.), press fit processes, error-proofing, troubleshooting, and automation.
• Expertise in back-end assembly, focusing on the design of lean, efficient, error-proofed, and inspection systems.
• Experience in equipment, tooling, fixture design, and qualification.
• Proficiency in test engineering, including test equipment and test script development, troubleshooting, and test efficiency.
• Advanced knowledge in manufacturing process development and application engineering interface with customers.
• Strong project management skills.
• Extensive engineering network and industry knowledge of cutting-edge technology.
• Strong people and management skills.
• A strong customer focus and dealing with clients.
• Project Management - Ability to lead high-value, complex, multifunctional projects that involve accountability to executive management or directly to the customer. Ability to influence decision-makers to ensure that the right financial and people resources are allocated to your project while ensuring that project ROR is in the desired range. Able to consider non-conventional technical solutions and acquire external knowledge and best practices for the project.
• Leadership - Demonstrate "Executive Leadership Behaviors" per Celestica Leadership Imperatives.
• Financial Acumen / Business Planning: Develop strategic plans on the business units or total company level to ensure all engineering work is financially viable and delivers the right ROI. Engage in developing billing and accounting methods for engineering work, participate in benchmarking, and understand and apply the best market practices to make engineering delivery financially attractive to our internal and external partners.
• Physical Demands.
• Incumbent will perform the duties of this position in a normal office environment.
• Occasional overnight travel is required.
• Typical Experience.
• Fifteen plus years of relevant experience.
• Typical Education.
• Bachelor's degree in Electronic Engineering, related field, or consideration of an equivalent combination of education and experience. Advanced studies in Business/Operations/Technology are recommended.
• Notes.
• This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
• Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
• At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
• Celestica (NYSE, TSX: CLS) enables the world s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
• Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
• Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

Experience:

8 years required

Skills:

Finance, SAP, Problem Solving, English

Job type:

Full-time

• Provide executive consultation to customers, with a focus on office of the CFO, and prospects to build solutions to achieve business goals and create value through a holistic model.
• Articulate strategic priorities and qualified addressable market opportunities.
• Leads the development and adoption of scalable governance models to achieve targeted revenue, margin, and market share goals.
• Leverages strategic partnerships with key decision-makers internally and in partner and customer organizations (e.g. CFO, HOD Finance).
• Represent SAP externally on value management vision and strategic subject matters. Viewed as an emerging thought leader in their core area of specialization.
• Partner with field sales teams to identify revenue opportunities, manage the development of account strategies and plans to maximize customer lifetime value.
• Lead and develop the creation of customer-centric / Office of the CFO focussed executive positioning/point of views to excite customer to collaborate with SAP.
• Collaborate with Virtual Account Team to deliver executive pitch reflecting value proposition for industry/function (e.g. Finance) and knowledge of SAP portfolio Customer Engagement to Deliver Revenue for LOB or Industry/Industries.
• Guide Sales and Virtual Account Team strategy to focus on Vision to Value creation during customer journey.
• Act as a trusted strategic advisor to nurture customer executive relationships (e.g. CFO, HOD Finance).
• Lead and orchestrate structured engagements and navigate a matrix organization.
• Position and lead SAP s engagements to build the case-for-change enabled by SAP solutions.
• Use techniques such as design thinking, interviews and process benchmarking to explore new business models and discover value opportunities.
• Identify, calculate and validate the value potential and ROI (and other metrics that matter to the CFO) of SAP-enabled transformation.
• Embed experience thinking into all collaborative customer discussions.
• Engage with sponsors to continually make the case for change.
• Work with account team to ensure compelling industry and value messages are delivered in deliverables such as RFP Responses, Value Propositions, Points-of-View (PoV), Product Demos.
• Deliver presentations to small and large audiences (e.g. CFO, Finance Heads, Finance Users) and dealing elegantly with objections.
• Coach delivery teams from SAP and Partners to validate business case and secure value delivery to customer based on the understanding of implementation dynamics.
• Collaborate with other teams to monitor and guide the progress selected customers are making in their SAP enabled transformations Insight / Practice Development for LOB or Industry/Industries.
• Lead the buildout and/or curation of value proposition content aligned with end to end processes (i.e. Lead to Cash, Record to Report, customer specific Finance processes) and key personas beyong CFO (where needed, e.g. Customer Experience for Sales, Service, Marketing, Human Resources, Intelligent Spend Management, CFO, CHRO, Head of Supply Chain, CIO) across the Intelligent Enterprise. Value proposition content includes PoV templates, business case templates, value models.
• Engage in practice development projects showcasing industry expertise based on customer engagements and/or other field experience.
• Share insights/thought leadership across all relevant channels including social channels.
• Nurture and deliver customer reference stories that showcase actual proof points/value creation.
• Mentor junior team members.
• Participate in enablement programs, community of practices, and/or Hubs to share knowledge.
• Experience & Language Requirements8+ years of professional experience in Sales / Consulting / Industry / Finance Functional experience.
• Min 3 years of strategy/management consulting experience with leading international firm, with exposure in Finance related topics, or 3+ years of value advisory experience in B2B technology space across IaaS, PaaS or SaaS.
• Strong analytical and problem solving skills (e.g. first-principles based thinking, ability to deal with ambiguity) to build customer specific digital transformation value narratives.
• Strong business acumen with ability to link industry specific trends, customer objectives and the promise of technology into a compelling case for change.
• Advanced knowledge of value selling methodology and toolkits, e.g. executive interview techniques, design and facilitation of executive workshops, driving business and IT alignment, stakeholder validation, customer analysis and research, financial modelling for business case creation (e.g. cashflow estimation, NPV, ROI analysis).
• Strong customer facing skills and ability to navigate diverse stakeholder perspectives and expectations.
• Experience in diverse technology landscape and process/technology integration topics.
• Good understanding of emerging and growing technology trends (e.g. Cloud, AI).
• Understanding of core business processes in the context of ERP solutions. Strong understanding of Finance processes or SAP Finance capabilities will be considered an advantage.
• Understanding of SAP Industry/LoB and/or product offerings.
• Understanding of ERP implementations and post-implementation value management.
• Participation in relevant CFO associations is a strong positive.
• Experience with large account management, account engagement design, and engagement orchestration.
• Experience building and retaining strong customer relationships.
• Fluency in English, any other language an asset. Fluency in the language of local markets desirable.
• Education
• Bachelor's degree (or equivalent) required, MBA or equivalent degree required from an accredited university.
• Bring out your best.
• SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
• We win with inclusion.
• SAP s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
• SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected]
• For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
• Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
• Successful candidates might be required to undergo a background verification with an external vendor.
• Requisition ID: 404263 | Work Area: Sales | Expected Travel: 0 - 40% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: Virtual - Asia-Pacific.