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Job type:

Full-time

• Represent a positive image of the organization and deliver exceptional service to customers
• Represent a good image of the shopping mall and company
• Providing excellence service to customer at the assigned service counter including
• Information Center
• Parking Validation
• Redemption (Promotion & Rewards)
• Membership Services
• Selling and Issuing Gift Cards, Coupons, or Vouchers
• Baby Stroller & Wheelchair Service
• Assist with Customer Issues
• Receive and Handle Customer Feedback
• Support Company Activities and Events
• Comply with Company Policy
• Hours of operation: 5 working days per week
• Functional Skills & Experiences
• 0-2 years experience in customer service
• Good command of spoken and written English
• Competence in Computer & Digital Literary
• Familiar with application & program usage
• Understanding of basic calculation i.e. % discount, on-top discount, % redemption.

Experience:

3 years required

Skills:

Compliance

Job type:

Full-time

• Providing a variety of services using entry to advanced level technical and support regarding operations, such quotes and billing, tracking and trace, service questions and related customer assistance.
• Reviewing, completing and processing various degrees of documents and databases regarding orders, shipments, requests, carriers, providers and related details.
• Providing basic to more advanced support in the interpretation and assistance to staff and management regarding quotes, requirements, policies, programs, and practices.
• Providing support researching issues and developing recommendations to resolve issues regarding fulfillment, planning, timing, status and confirmation.
• Assisting in the review and implementation of customer service policies, practices and programs to meet organizational, operations and management needs.
• Assisting to ensure compliance with applicable laws, rules and regulations; receives guidance and direction or escalates when required.
• Performs other duties as assigned.
• WHAT ARE WE LOOKING FOR? Graduation from a high school or secondary school, or equivalent education and experience is often accepted. Formal vocational or college degree might be preferred for higher level roles, but typically not required.
• Typically require less than three years of experience in ocean services or operational area, intermediate roles typically require at least three years of experience and more senior roles typically require at least five years of experience and at least two years of experience at the intermediate level.
• Basic to more advanced general knowledge of customer service principles and practices.
• Basic analytical skills and good service orientation.
• Communicating with co-workers to provide and receive direction.
• WHAT DO WE HAVE TO OFFER? With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement, pension, health, and life assurance. There s no doubt that you will be compensated for your hard wok and commitment so if you d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.
• ABOUT TOMORROW We value your professional and personal growth. That s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career. CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Skills:

Social media

Job type:

Full-time

• Customer Interaction - Respond to customer inquiries via email, phone, chat, or social media promptly and professionally.
• Order Management - Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
• Issue Resolution - Address and resolve customer complaints or issues, such as defective products or delivery problems, ensuring a satisfactory outcome.
• Feedback Collection - Gather customer feedback to improve products, services, and the overall customer experience.
• Knowledge Sharing - Stay updated on product knowledge and policies to provide accurate information to customers.
• System Navigation - Utilize CRM software to document, track, and manage customer interactions and profiles.
• Collaboration - Work with other departments, like logistics or operations, to ensure customer needs are met.
• Sales Support - Advise customers on product choices, promotions, and features to support sales efforts.
• Follow-up - Conduct follow-up communications to ensure that customer issues have been resolved to their satisfaction.

Experience:

1 year required

Skills:

Negotiation, Service-Minded, Customer Relationship Management (CRM), Good Communication Skills, English, Mandarin

Job type:

Full-time

• Coordinate with customers, staff, banks, and internal departments to prepare for transfer operations.
• Negotiate and promote ownership transfers with various banks.
• Plan ownership transfer operations to ensure accuracy, completeness, and adherence to schedules.
• Resolve issues and obstacles on the day of the ownership transfer.
• Maintain the transfer department's software system by inputting necessary data, such as appraisal values, title deed numbers, and house numbers.
• Prepare and verify documents required for transferring ownership of land, houses, and condominiums.
• Prepare and verify documents for transferring electricity and water utilities.
• Prepare documents required for project block evaluations with various banks.
• Collect and deliver ownership transfer document sets to customers and related departments within the specified timeframe.
• Handle customer notifications, including inspection appointments, transfer appointments, and contract cancellations.
• Prepare transfer kits and equipment for the legal department.
• Check the clearance of transfer document sets and record transfer registrations in the system.
• Process reimbursements for expenses related to the ownership transfer department.
• Perform other duties as assigned.
• Bachelor s degree in any field.
• Minimum of 1 year in experience in coordinating with the Land Department, banks, or related government agencies in the real estate industry.
• Proficient in English (TOEIC 600) or Chinese (HSK 3) (Preferable).
• Skilled in using Microsoft Office applications.
• Strong interpersonal skills and ability to build positive relationships.
• Excellent coordination and service-minded attitude.
• Ability to work effectively under high-pressure situations.