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Skills:

Problem Solving, Compliance, Microsoft Office, English

Job type:

Full-time

• Coordinate with customer, overseas offices and suppliers to manage sea export bookings as per company working instructions and guideline in timely manner.
• Response to customer s enquiry and problem solving.
• Ensure services provided as per customer s KPI and company guideline.
• Maintains relationships with company's network (Operations and Customer Services) and customers to assure compliance with expectations and established procedures.
• Responsible for the preparation, delivery and confirmation of all assigned reports.
• WHAT ARE WE LOOKING FOR? Bachelor s Degree in any related fields or.
• At least 2-year experience in freight forwarding business or shipping line.
• Good command of English.
• Knowledge of computer PC and Microsoft Office.
• Positive attitude and willing to work hard.
• Service-mind, good interpersonal and communication skills.
• Willingness to learn new things.
• Honest, hardworking, able to work under pressure and tight deadlines.
• Self-motivation and teamwork.
• WHAT DO WE HAVE TO OFFER? With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement, pension, health, and life assurance. There s no doubt that you will be compensated for your hard wok and commitment so if you d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.
• ABOUT TOMORROW We value your professional and personal growth. That s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career. Our Organization is an equal opportunity employer. It is company policy that there shall be no discrimination against any employee or applicant on the basis of race, color, creed, ancestry, ethnic origin, gender, sexual orientation, marital status, family status, disability and/or age (as prescribed by law). Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: [email protected]. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

Job type:

Full-time

• Provide guidance of Omne application to customer.
• Provide guidance of insurance policy, CUBE, Smartplus to customer.
• Provide support to FWD Agents regarding Underwriting, Claims and Policy Services, handle call center escalation when required.
• Any service required at branch location to maintain productivity and quality service.
• Receive and process all requests such as record application information, scan documents, register documents.
• submission etc. Control Temporary receipt s usage of agents to comply with company guideline.
• Responsible to handle premium payment and coordinate with related departments to deliver service requests within SLA.
• Create financial reports such as Daily Collection Report, Daily Money Report, DCR Report etc.
• Ensure safety and security by taking care all facilities at branch to operate safely and efficiently including maintenance office equipment and furniture t.
• Keeping records of customer interactions, transactions, comments, and complaints, handle customer complaints or difficult situations provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

Skills:

Social media

Job type:

Full-time

• Customer Interaction - Respond to customer inquiries via email, phone, chat, or social media promptly and professionally.
• Order Management - Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
• Issue Resolution - Address and resolve customer complaints or issues, such as defective products or delivery problems, ensuring a satisfactory outcome.
• Feedback Collection - Gather customer feedback to improve products, services, and the overall customer experience.
• Knowledge Sharing - Stay updated on product knowledge and policies to provide accurate information to customers.
• System Navigation - Utilize CRM software to document, track, and manage customer interactions and profiles.
• Collaboration - Work with other departments, like logistics or operations, to ensure customer needs are met.
• Sales Support - Advise customers on product choices, promotions, and features to support sales efforts.
• Follow-up - Conduct follow-up communications to ensure that customer issues have been resolved to their satisfaction.

Experience:

3 years required

Skills:

Compliance

Job type:

Full-time

• Providing a variety of services using entry to advanced level technical and support regarding operations, such quotes and billing, tracking and trace, service questions and related customer assistance.
• Reviewing, completing and processing various degrees of documents and databases regarding orders, shipments, requests, carriers, providers and related details.
• Providing basic to more advanced support in the interpretation and assistance to staff and management regarding quotes, requirements, policies, programs, and practices.
• Providing support researching issues and developing recommendations to resolve issues regarding fulfillment, planning, timing, status and confirmation.
• Assisting in the review and implementation of customer service policies, practices and programs to meet organizational, operations and management needs.
• Assisting to ensure compliance with applicable laws, rules and regulations; receives guidance and direction or escalates when required.
• Performs other duties as assigned.
• WHAT ARE WE LOOKING FOR? Graduation from a high school or secondary school, or equivalent education and experience is often accepted. Formal vocational or college degree might be preferred for higher level roles, but typically not required.
• Typically require less than three years of experience in ocean services or operational area, intermediate roles typically require at least three years of experience and more senior roles typically require at least five years of experience and at least two years of experience at the intermediate level.
• Basic to more advanced general knowledge of customer service principles and practices.
• Basic analytical skills and good service orientation.
• Communicating with co-workers to provide and receive direction.
• WHAT DO WE HAVE TO OFFER? With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement, pension, health, and life assurance. There s no doubt that you will be compensated for your hard wok and commitment so if you d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.
• ABOUT TOMORROW We value your professional and personal growth. That s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career. CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.