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Experience:

2 years required

Skills:

Excel, Customer Relationship Management (CRM), English

Job type:

Full-time

• Support DHL Customer Satisfaction Program (ICCC+) including: Analysis of Voice of Customer (compliments, customer delighters, areas of improvement).
• Work with all functions to identify and implement improvement actions and initiatives based on customer feedback.
• Lead communication on customer feedback and improvement actions.
• Manage daily ICCC+ activities (data uploads, call performance, 2nd call requests).
• Train and coach all ICCC+ 1st callers, 2nd callers and 9 journey & 25 moment of truth.
• Review submitted 2nd calls and work with respective functions to drive feedback resolution quality.
• Lead projects to expand ICCC+ coverage.
• Make ICCC+ 1st calls.
• Support other DHL Continuous Improvement Program (First Choice) activities e.g. Promote First Choice awareness, GEMBAs to deliver best-in-class service levels and customer experience, etc.
• Support other Quality activities e.g. internal audits for process compliance.
• Support other GoGreen activities as necessary.
• Bachelor Degree or Higher in any field.
• 2-3 years of experience, preferably within service business, airline, transportation or logistics industry.
• Substantial experience in customer service within a call center environment along with experience in complaint and claims handling in a service environment.
• Experience in Quality improvement roles.
• Analytical skills and problem-solving skills.
• Good command of English (Both of Spoken & Written).
• Proficiency in Excel and other analytical tools.

Experience:

7 years required

Skills:

Automation, Inventory / Warehouse Management, English

Job type:

Full-time

• Lead and manage warehouse operations, including inbound receiving, outbound loading, inventory control, optimizing layouts and workflows for maximum productivity.
• Develop and implement standard operating procedures (SOPs) to enhance efficiency and accuracy.
• Collaborate with cross-functional teams to ensure timely and accurate order fulfillment.
• Develop and enforce safety protocols, ensuring a secure working environment.
• Utilize experience in warehouse automation, particularly Automated Storage and Retrieval Systems (ASRS), to enhance efficiency and accuracy in inventory management and operation flow.
• Generate reports related to warehouse performance, maintain records and documentation required for compliance and auditing purposes.
• Mentor and lead a team of warehouse staff, fostering a culture of continuous improvement and exceptional performance.
• Bachelor's or Master's Degree in Engineering, Supply Chain Management, or related fields.
• At least 7 years of hands-on experience in warehouse management within FMCG/Consumer manufacturing.
• Strong background in overseeing diverse warehouse functions, from inventory control to shipping.
• Excellent leadership and communication skills, with a focus on team collaboration and motivation.

Experience:

2 years required

Skills:

VoIP, CompTIA Security+, English

Job type:

Full-time

• Responsible in troubleshooting basic end-user issues related to workstation, server, network, voice, assets and mobile.
• Responsible in processing service request related to endpoints such as but not limited to:Workstation installations, movement, upgrades, back-up, monitoring, and related workstation tasks based on agreed targets.
• Application of break-fix analysis on workstation operating systems, applications, utilities, Internet/Intranet tools, and related workstation services.
• Performing/assisting with the troubleshooting on managed active directory and other related services.
• Performing/assisting with the network/connectivity related tasks, and preventive maintenance.
• Proactive monitoring of voice systems to ensure maximum availability and optimal operation of office phone systems including phone handsets, MDF/ IDF wiring, VoIP systems and voice circuits.
• Responsible in coordinating workstation hardware related issues to vendor.
• Responsible in providing timely and accurate update and information on assigned incidents and service request.
• Responsible on the timely escalation of incidents which cannot be resolved on time or would need vendor/third party support.
• Coordinates with concerned teams, vendors, and/or appropriate third party as part of operations escalation as necessary. Ensures that all escalation information is accurate and periodically updated, and that all relevant members of the team are regularly informed on the status of the operations escalation process.
• Work closely with service providers to resolve workstation related issues and/or in provisioning new services.
• Responsible in performing workstation installation, upgrade, preventive maintenance, back-up, monitoring, access administration and other related communication and server infrastructure tasks.
• Maintains data integrity and ensures the security of workstations in accordance to standards and best practices (e.g., standards implementation/configuration hardening, secure access control, patch updates, etc.).
• Act as endpoint process expert.
• May be tasked as a Dedicated Support Engineer where required.
• May be tasked to coordinate or be a member of various continuous improvement initiatives of the organization.
• Responsible for Network Load Conversions for troubleshooting and training room set-ups.
• Performs assigned activities or tasks which are aligned to the set objectives by the management.
• WORK EXPERIENCE AND COMPETENCIES / SKILLS REQUIREMENTS:
• Must have at least two (2) years experience in an IT-related capacity.Technical experience must include the following: Basic to Intermediate skills in Workstation/Server/Network/Voice administration, operations & maintenance troubleshooting.
• PC hardware troubleshooting.
• Must have good command of English (oral and written communication), and effective presentation skills.
• Knowledgeable in the following standards: ISO 20000, ISO 27001; ISO 22301; CMMi for Services.
• Background in Service Support, Service Delivery, IT Service Management, IT Operations.
• Certified in CompTIA A+, ITIL Foundation v.3, Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Systems Engineer (MCSE) and Microsoft Certified Desktop Support Technician (MCDST) will be an advantage.

Experience:

5 years required

Skills:

Power BI, Data Analysis, English

Job type:

Full-time

• Work directly with management understand requirement; and propose and develop best business solution that enables effective decision-making, and drive business objectives.
• Analyze company-wide operations, including performance and productivity data, error rates and their root causes. Develop and monitor network KPIs to deliver continuous improvement to the network costs, service, and business continuity.
• Dashboard Development: Create visually appealing and insightful dashboards and repor ...
• Stay up to date with industry trends, tools, and technologies in the fields of BI, data modeling, and data warehousing, making recommendations for improvements where necessary.
• Present recommendations to executive leadership driving alignment to implement optimized network. Analyzing company processes and procedures and developing process enhancement strategies.
• Data Integration: Collaborate with cross-functional teams to integrate data from various sources into a unified data ecosystem, maintaining data integrity throughout the process.
• Align with stakeholders across the operating networks and functions to generate ideas, scope and prioritize projects, understand constraints, complete feasibility analysis, and problem-solve to ensure network recommendations are implementable. Identify cost, service, and business continuity impact, and hand-off for planning and implementation.
• AdHoc as per assigned.
• SPECIFICATION.
• Bachelor s degree in management information systems, Computer Science, Engineering, Statistics or related field, or the equivalent combination of education, training, and experience.
• At least 10 years of strategy, analysis and/or consulting and at least 5 years experiences with experience in a distribution, supply chain or warehouse environment.
• Demonstrates a deep understanding of multiple database concepts.
• Has a working knowledge of various data structures and the ability to extract data from various data sources.
• Agility: able to manage multiple tasks and prioritize accordingly, being able to adapt to working in a fast-paced environment.
• Project management skills to handle complex data projects and deliver result in a timely manner.
• Analytical Thinking: Possess a keen analytical mindset, with the ability to translate complex data into clear insights.
• Communication: Ability to convey technical concepts to non-technical stakeholders effectively.
• Management: lead a small team, ensuring cohesion and shared vision.
• Collaborative Spirit: Work effectively across departments and help foster a culture of shared goals.

Experience:

3 years required

Skills:

Excel, Data Analysis, Statistical Analysis, English

Job type:

Full-time

• Utilize data-driven approach to analyze logs and user feedback to improve the coverage, resolution rate and customer satisfaction.
• Become an expert and drive leadership and execution in processes, initiatives, and functionality as related to Customer Care platform including artificial intelligence products.
• Work extensively with cross-functional stakeholders (Customer Experience, R&D, particularly algorithms engineers and product managers) to identify and implement optimal ...
• Construct and maintain knowledge base which align to local market needs/ customization.
• Conduct user testing and support rollout for new features in local context.
• Instruct AI model through annotation and prompt engineering.
• Proposing and tracking key indicators and evaluation metrics of Customer Care and AI products.
• Connecting technology, products, operations and other teams to drive for business changes.
• Fluent in English written and verbal communications skills is a must.
• Business level in Mandarin written and verbal communication skills is a plus.
• Strong empathy and focus on people, customer experience and satisfaction.
• Strong analytical skills to analyze significant amounts of data with a high level of accuracy and always maintaining attention to detail.
• Proficient in Excel.
• Demonstrated ability to implement process and identify continuous improvement opportunities.
• Ability to work in a fast-paced environment where priorities change often.
• Experience with Data Analytics tools and Statistics (Python, SQL, Power BI) is a plus.
• Understanding on current NLP/NLU/Large Language Model trend is a plus.
• Bachelor s degree with 3-5 years experience.
• Prior experience in the contact center or ecommerce industry is a plus.
• Prior experience in machine learning, AI, pattern recognition, data mining, and statistics is a plus.
• Strong interest and belief in AI technology.

Skills:

Problem Solving, Project Management, English

Job type:

Full-time

• Ideally Bachelor s degree in Supply Chain, Engineering, Manufacturing or related subject.
• Minimum 8 years of asset management experience, with 5 years at a management level, and having a track record of driving sustainable improvements in all key result areas.
• Proficient with warehouse management and asset control systems.
• Results-driven, highly numerate and financially astute.
• A passion for continuous improvement and a high level of customer orientation and understanding.
• Attention to detail with strong communication and influencing skills.
• Proven analytical, problem solving and project management skills.
• Good Command of English and PC Literate.
• Able to work flexible hours with an open minded and positive attitude.
• Can do 6 day / week..
• Tasks & responsibilities.
• Lead and manage the asset management team including the team that manages basket returns, the washing and issuing of baskets.
• Carry out detailed asset planning, and monitor, analyse and report on asset usage, inventory balances and damages across all categories of ULD assets.
• Provided input and direction to the operations management team to support decision making in relation to asset management, ensuring there is always full compliment of clean and usable assets to support the operation.
• Lead continuous improvement and innovation within the function delivering no less than four innovations per year.
• Set, monitor and administer appropriate KPIs and measurements for all site ULD assets including buffer size requirements, purchase and repair projections, timings and budgets.
• Set, monitor and administer appropriate KPIs and measurements for each asset control team member.
• Oversee the usage and control of asset management systems as well liaise with the systems provider keeping ahead of system updates.
• Conduct regular cycle counts to verify inventory record accuracy.
• Conduct a complete physical wall to wall stock takes on a quarterly basis.
• Fully support the All Star Program..

Job type:

Full-time

• Responsible for the development and implementation of the All Star Program that will support the CDC to fulfill its maximum performance potential by converting company objectives into specific actions at the shop floor level by driving standardization, high performance and a continuous improvement culture.
• MY MAJOR ACCOUNTABILITIES
• Lead the Site Management Team to fully develop and implement the All-Star Program.
• Train own team and the site management team in the principles of the All-Star Program.
• Be a key member of the Site Leadership Team, utilizing the All Star Agenda to facilitate Continuous Improvement and a High Performance Culture.
• Lead the training and development agenda for the All Star Program, to improve capabilities within the facility.
• Support the operations team to develop solutions and improvements by applying continuous improvement tools within the facility.
• Consult with CDC Director to agree priorities, and support the Site Leadership Team to execute process improvement actions
• Business partner with the leadership team and build strong relationships, ensuring full engagement and understanding of the All Star Program.
• Ensure the continued professional development of your area of responsibility investigation team, to include the identification of suitable individuals in longer-term succession planning.
• Educational Qualifications
• Educated to degree level in Supply Chain or Engineering or alternative relevant degree, with an understanding of Supply Chain Operations
• Experience
• Proven track record of successfully driving change and improving processes in a similar role, within a Supply Chain environment
• Proven leadership, project management and influencing skills
• Capabilities and Competencies
• Data driven with excellent analytical and problem solution skills
• Excellent communication/interpersonal skills, with ability to clearly articulate ideas and proposals to all levels of the organization
• Demonstrated experience of training others and building capability
• Ability to organize and manage multiple priorities in a high-pressure organization
• Ability to work with all levels of management with demonstrated ability to develop and motivate and influence others - both up and down the organization
• Self-starter with ability to work on own initiative and drive agenda
• Able to work flexible hours with an open minded and positive attitude
• Enjoy working as part of a committed, flexible team, and taking pride in everything you do.

Experience:

7 years required

Skills:

Financial Analysis, Property Management / Development, English

Job type:

Full-time

• This vacancy is to support new business expansion.
• Active Finance Business Partner (FP&A) in developing property investment strategy and execution: Mixed use project.
• Engage with senior management to understand the wider market trend and external factors which affect the investment.
• Lead and present financial feasibility and valuation of medium to large scale property projects to maximize return on investment.
• Be able to challenge key stakeholders for associated capex and opex investment in details.
• Perform post investment appraisal and provide insights and recommendation for improvement.
• Own the business planning cycle (budget, forecast, long term plan), understand key business drivers, risk and opportunities.
• Lead the continuous improvement of financial process and reporting and be able to leverage relevant technology and tool at work.
• Coach team and drive team effectiveness.
• Bachelor's degree or higher in business administration, finance, engineering, real estate.
• At least 5 years financial evaluation experience in mid to large scale property development.
• 7 year + finance experience in the real estate company/ mixed use project.
• Experience working with senior business stakeholders.
• Feasibility study and financial analysis skills.
• Real Estate Business acumen.
• Stakeholder management and Influencing skills.
• Strategic thinking and financial analysis skills.
• Good communication and presentation skill.
• Effective team management.

Skills:

Excel, Automation, English

Job type:

Full-time

• Thai nationality, Male, Female,27-40 years old.
• Bachelor s Degree or Diploma or equivalent in Engineering or a related discipline.
• A minimum of 3 years in senior operations or maintenance functions working with automated systems.
• Proven analytical, troubleshooting and problem solution skills.
• Attention to detail with strong communication skills.
• Ability to work on own initiative, prioritize work, handle pressure and take day-to-day decisions.
• Excellent leadership skills and a hands on management style, results-driven, communicative, and highly analytical.
• An absolute passion for driving improvements in DC performance.
• Good Command of English and PC Literate.
• Proficient with Microsoft Excel, Word, Access programs..
• Tasks & responsibilities.
• To support the set up the CDC automation control tower ensuring the system and processes are fit for purpose.
• Lead and manage a team of dedicated automation control tower controllers who are responsible for the monitoring and controlling the day-to-day operation of all on site.
• Monitor, review, analyze and recommend improvements across all automated operational areas.
• Provide daily reports to the operations management team and site leadership team.
• Liaise with the site facility team on system availability and health.
• Execute continuous improvement and innovation with this function.
• Ensure the continued professional development of your area of responsibility investigation team, to include the identification of suitable individuals in longer-term succession planning..

Experience:

2 years required

Skills:

DevOps, Amazon AWS, English

Job type:

Full-time

• System Architecture Design: Develop and implement scalable and efficient system architectures on Premise, K8s, Docker and on Cloud AWS.
• Automation: Create and manage CI/CD pipelines to automate software development and deployment processes with Bitbucket, GitHub, ArgoCD or Other.
• Monitoring and Maintenance: Monitor system performance and ensure system reliability and availability with Observability tools.
• Infrastructure Management: Manage and optimize cloud infrastructure to reduce costs and enhance performance.
• Collaboration: Work closely with development and operations teams to streamline workflows and improve productivity.
• Security: Implement and maintain security best practices to protect systems and data.
• Troubleshooting: Identify and resolve system issues promptly to minimize downtime.
• Documentation: Maintain comprehensive documentation of system configurations and procedures.
• Continuous Improvement: Continuously evaluate and improve system performance and processes.
• Disaster Recovery: Develop and test disaster recovery plans to ensure business continuity.
• Bachelor's Degree in Computer Science, Computer Engineering, IT or a related technical field with appropriate experience.
• 2+ years experience in DevOps engineer or similar.
• Experience with installation Docker and K8s on Premise (Must all 1st).
• Experience with Cloud Provider: AWS, GCP, Azure.
• Experience with Orchestration Tool: Kubernetes on Premise and on Cloud.
• Experience with DevOps practices like automated provisioning/deployments, infrastructure as code using tools ie.Terraform, Ansible.(Optional).
• Experienced with automation CI/CD tools ie. Jenkins, GitHub action, GitLab CI or Bitbucket.(Must 2nd).
• Experience with Logging tools ie. ElasticSearch, Logstash, Kibana. (Must 3rd).
• Experience with Monitoring tools ie. Prometheus, Grafana. (Must 3rd).
• Experience with GitOps tools ie. ArgoCD.
• Experience with API Gateway ie. Kong.
• Experience administering application servers, web servers, and databases ie. Apache, Tomcat, Nginx, MongoDB, MySQL, etc.
• Strong desire to learn and share knowledge with others.
• Good command of written and spoken English.
• Good communication and teamwork.
• AD Venture Public Company Limited.
• Work Location: Vanit Building 2,ถนน เพชรบุรีตัดใหม่ มักกะสัน ราชเทวี.

Experience:

12 years required

Skills:

Project Management, Good Communication Skills, English

Job type:

Full-time

• Design optimal flows, modes, and nodes in the end-to-end network (including supply, manufacturing, distribution, forward stocking locations) through managing a team of modelers to do data analysis, validation, model-building, scenario analysis, business case development, and implementation roadmap.
• Identify new technologies, new methods, or new processes to drive efficiency, productivity and optimal network design. This should include interfacing with Manufacturing, Planning, Transportation and Commercial strategies to ensure optimal end-to-end s ...
• Align with stakeholders across the operating networks and functions to generate ideas, scope and prioritize projects, understand constraints, complete feasibility analysis, and problem-solve to ensure network recommendations are implementable. Identify cost, service, and business continuity impact, and hand-off for planning and implementation.
• Manage project pipeline and coordinate activities to deliver highest value projects including scoping, aligning, and managing commitment to stakeholders. Prepare regular updates on progress, key decisions, and escalate obstacles.
• Present recommendations to executive leadership driving alignment to implement optimized network.
• Develop and monitor network KPIs to deliver continuous improvement to the network costs, service, and business continuity.
• Initiate supply chain strategy as well as supporting solution design.
• AdHoc as per assigned.
• Bachelor degree or higher in Supply Chain, MIS, Engineer, Business Administration, Statistics or any related field.
• 12-15 years of relevant experience in Supply Chain/ Logistics/ Manufacturing/Operations with at least 5 years of managerial level.
• 5+ years project management experience with analytical skills.
• Experience in Network optimization would be an advantage.
• Be able to manage complexity and change in dynamic environment.