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Experience:

2 years required

Skills:

Data Analysis, Budgeting, Contracts, Human Resource Management, English

Job type:

Full-time

• Strategic allocation with key partners to drive cost efficiency & service levels consistency of assigned countries.
• Execute forecasting models of contacts based on historical data, business trends & expected demand.
• Collaborate with automation team on volume inflow strategies for service levels consistency & quality.
• Partner with BPO to uplift workforce performance metrics to identify trends and areas for improvement.
• Deep dive operational metrics to improve performance & create remedial actions to achieve target goals.
• Provide business insights & recommendations to leadership based on workforce performance and data analysis.
• Execute project governance plans, project schedules, success criteria, and project milestones.
• Run budgeting and cost analysis through collaboration with business for close-to-actual forecast accuracy, P&L ownership with Finance.
• Support Local & Regional Finance and Procurement Business Partner in invoicing & procurement processes.
• In-depth understanding of workforce management principles in a contact center environment.
• Minimum 2 experience in workforce management & planning; preferably at business side or consulting.
• Eager to learn & work with teams across SEA markets and diverse cultures.
• Strong analytical and problem-solving skills, with the ability to interpret data and make actionable decisions.
• Good communication skills, with the ability to communicate effectively at all levels within the organization.
• Good people skills, to collaborate with the team with empathy in changing environments.
• Agile and flexible with the pace of a high-pressure working environment & industry.
• Natural with numbers, strong analytical skills and structured process thinking, attentive to detail.
• Fluent English communications.

Experience:

5 years required

Skills:

Adobe Photoshop, Adobe Illustrator, Social media

Job type:

Full-time

• Manage Social Development Projects under Ocean for Life strategy e.g., Ocean Waste Management, Aquatic Animals Hatchery Learning Center, Sea Turtle Conservation Center, Coastal Conservation Area and Fish Home and Seafood Product Value Enhancement. The project areas located in 17 provinces along the Gulf of Thailand.
• Provide input, assist in developing and implement Social Development Projects work plan, activities/events, and budget in accordance with corporate direction and FG s strategy to promote and strengthen good relationship with communities and government ...
• Implement Social Development Projects procedures, standards, guidelines, and strategies across organization to support PTTEP corporate direction and strategies.
• Be a representative and focal point of contact to internal and external parties on Social Development Projects related matters.
• Cascade and drive work plan development and execution of Global Social Development Projects of all locations, monitor progress, and give advice and support on execution to ensure global sustainability and reputation internationally.
• Plan and organize activities for stakeholders and employee volunteerism to create awareness, acceptance, engagement, and support for PTTEP Social Development Projects.
• Organize and coordinate special projects/ events related to basic needs, culture and education, environment, and PTT Group requirements as well as promote and communicate the activities to key stakeholders to enhance the company s good image and reputation.
• Design and implement communication plans for assigned CSR projects, and ensure success of the implementation.
• Develop communication materials for internal and external communication including creating content, artwork design, video clip production, proofreading to ensure all aspects of the content are correct and consistent on time.
• Engage with internal and external stakeholders for resource collection including surveys, stakeholder interviews, photo and VDO shooting.
• Familiarity with design software and graphic editing tools e.g., Adobe photoshop, Adobe Illustrator.
• Familiarity with social media platforms such as Facebook.
• Keep track and measure performance of CSR programs to ensure effectiveness and efficiency of all activities as well as provide proper action in emergency situation and prepare reports for supervisor and management. The performance tracking of projects under Ocean for Life Strategy involves Biodiversity & Ecosystem Services (BES) Value, Community Income Survey and Social Return on Investments (SROI).
• Professional Knowledge & Experiences.
• Bachelor s degree in related fields.
• At least 5 years of experience in CSR project management.
• Experience in setting up, managing, and maintaining databases for CSR initiatives, including tracking project progress, and stakeholder information, with proficiency in using database management systems to create dashboards e.g., Power BI is a plus.
• Good interpersonal and communication skill.
• Good team player.
• Good planning and organizing skill.
• Creative and initiative thinking.
• Dedicate to work extra hour.
• Able to travel up-country.
• Proficient in English (reading, writing, speaking) with a TOEIC score of 650 or higher.
• Additional Desirable Qualification.
• CORE Competencies.