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Experience:

2 years required

Skills:

Data Analysis, Budgeting, Contracts, Human Resource Management, English

Job type:

Full-time

• Strategic allocation with key partners to drive cost efficiency & service levels consistency of assigned countries.
• Execute forecasting models of contacts based on historical data, business trends & expected demand.
• Collaborate with automation team on volume inflow strategies for service levels consistency & quality.
• Partner with BPO to uplift workforce performance metrics to identify trends and areas for improvement.
• Deep dive operational metrics to improve performance & create remedial actions to achieve target goals.
• Provide business insights & recommendations to leadership based on workforce performance and data analysis.
• Execute project governance plans, project schedules, success criteria, and project milestones.
• Run budgeting and cost analysis through collaboration with business for close-to-actual forecast accuracy, P&L ownership with Finance.
• Support Local & Regional Finance and Procurement Business Partner in invoicing & procurement processes.
• In-depth understanding of workforce management principles in a contact center environment.
• Minimum 2 experience in workforce management & planning; preferably at business side or consulting.
• Eager to learn & work with teams across SEA markets and diverse cultures.
• Strong analytical and problem-solving skills, with the ability to interpret data and make actionable decisions.
• Good communication skills, with the ability to communicate effectively at all levels within the organization.
• Good people skills, to collaborate with the team with empathy in changing environments.
• Agile and flexible with the pace of a high-pressure working environment & industry.
• Natural with numbers, strong analytical skills and structured process thinking, attentive to detail.
• Fluent English communications.

Experience:

4 years required

Skills:

Project Management, Mandarin

Job type:

Full-time

• Lead and manage a team of 3-5 coordinators, ensuring smooth operations during peak application periods.
• Allocate tasks effectively to handle 3,000-4,000 applications per period..
• Monitor team performance, provide guidance, and organize training to maintain.
• efficiency and accuracy..
• Supervise the review, verification, and submission of applicants documents to Thai government authorities and universities..
• Ensure documents are accurate, compliant with requirements, and properly translated (using Chinese language skills or tools)..
• Stakeholder Communication and Liaison:Act as the main contact between Chinese partners, Thai universities, and government offices.
• Provide regular updates to agents and applicants on application statuses, interview requirements, and next steps.
• Collaborate with Thai universities and government units to resolve issues and ensure smooth processes.
• Coordinate submission of documents to the Ministry of Higher Education for approval and credit transfer evaluations..
• Work with universities to prepare onboarding processes, including orientation and registration..
• Represent the center at open house events and promotional meetings with agents and prospective students..
• Present the application process and promote services to strengthen relationships and awareness in China..
• Evaluate team workloads and recommend process improvements to enhance efficiency..
• Travel locally and Internationally to meet with stakeholders and support team member..
• Education: Bachelor s degree in Education, Business Administration, International Relations,or a related field.
• Experience:Minimum 3-5 years in project coordination, team management, or high-volume process management.
• Experience handling applications and working with government or academic institutions is highly preferred.
• Language Skills: Proficiency in Chinese (reading and speaking) is required. Ability to use translation tools is acceptable.
• Skills:Strong leadership and organizational abilities to manage teams and deadlines..
• Excellent communication and interpersonal skills for engaging diverse stakeholders..
• Familiarity with Thai and Chinese educational systems is an advantage..
• Proficiency in MS Office Suite and project management tools..
• Preferred Requirements:Experience working with Thai government units and international educational institutions..
• A personal vehicle.
• Knowledge of credit transfer systems and international student processes..
• HSK 5 is required..
• Office Hours.
• Mon - Fri: 9.00 - 18.00.
• 1 Day Work from Home.