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Skills:

Kubernetes, Kafka

Job type:

Full-time

• Act as the PostgreSQL technical leader, providing strategic recommendations for database solutions to ensure the scalability, integrity, and security of the database infrastructure.
• Administer and proactively monitor SQL and No-SQL database servers to ensure 24x7 uptime and availability across multiple data centers.
• Troubleshoot and perform performance tuning on the data engine to ensure optimal operation and efficiency.
• Communicate and review database solutions, technical issues, and application requirements with operations staff and external entities.
• Bachelor or Master Degree in computer science or any related fields.
• Proficient in database design, ER Diagram and structured query language (SQL).
• Proficient in database high availability, replication technology, and performance tuning.
• Experienced in deploying and managing PostgreSQL databases on Kubernetes clusters, including setup, configuration, and maintenance to ensure high availability and scalability.
• Ability to learn new data engine technology such as MS SQL Server, ScyllaDB, Elastic Search, Kafka and Dragonfly.
• Ability to learn quickly and adapt to new environments well.
• Be able to work under pressure and to deadlines.
• Be the team player with good interpersonal and communication skills.
• Be able to attend on-call rotation.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

Experience:

1 year required

Skills:

Fast Learner, Good Communication Skills, High Responsibilities, Pleasant Personality, Problem Solving, Thai, English

Job type:

Full-time

• รับโทรศัพท์และติดต่อประสานงานกับทั้งลูกค้าและพนักงานภายในบริษัท ดูแลและจัดการลูกค้าที่เข้ามาฝึกอบรมและเข้ามาสอบประกาศนียบัตร ติดตั้งสั่งซื้อของและบริการจากซัพพลายเออร์ในประเทศ บริหารจัดการพนักงานส่งเอกสาร/ส่งของให้กับทางลูกค้าและซัพพลายเออร์ ติดต่อกับพาร์ทเนอร์ของบริษัทที่ต่างประเทศซึ่งเกี่ยวข้องกับการจัดฝีกอบรมและสอบ บริหารและจัดการงานธุรการทั่วๆไป ตามที่ได้รับมอบหมาย.
• เพศหญิง อายุไม่เกิน 27 ปี.
• จบการศีกษาระดับปริญญาตรีขึ้นไป.
• สามารถติดต่อสื่อสารเป็นภาษาอังกฤษได้เป็นอย่างดี.
• สามารถใช้คอมพิวเตอร์ได้อย่างคล่องแคล่ว (Outlook,Word, Excel).
• มีทัศนคติในการทำงานที่ดี และรักงานบริการ.
• มีทักษะในการบริหารจัดการได้ดีและสามารถทำงานภายใต้ภาวะกดดันได้.
• มีมนุษย์สัมพันธ์ดี และทักษะการติดต่อสื่อสารระหว่างบุคคล.

Skills:

Oracle, VMware, Linux, English

Job type:

Full-time

• Perform daily system and network monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs and verifying completion of scheduled jobs such as backups for both on premise and on cloud platform.
• Cloud Management (Oracle, AWS and Azure) and Upgrade OS version and hardening KVM Host and VM.
• Perform Cloud based infrastructure operation management and system on.
• Provide technical consultant, support, troubleshooting and administration of all VMWare, Hyper-V, Oracle VM, Windows, Linux, Unix Storage systems.
• Troubleshoot system, storage and network problems, diagnosing and solving hardware or software.
• Ensure security through access controls, backing up system, restoring and recover system.
• Monitor performance, Manage and Maintain / troubleshoot IT systems, Storage and networks.
• Investigating, Diagnosing and solving software and hardware.
• RequirementsBachelor's or Master s degree in IT, Computer Science, Engineering, or related fields.
• Experience: 5+ years in System Administration (Unix/Linux, VMware, Hyper-V, Oracle VM, Cloud services like AWS, Azure, OCI).
• Cloud Expertise: Proficiency in cloud platforms (AWS, Oracle Cloud), cloud services (EC2, S3, Oracle Cloud Compute), and networking configurations in cloud environments.
• Operating Systems: Proficiency in Linux distributions (RHEL, CentOS, Oracle Linux) and familiarity with Windows.
• Scripting & Automation: Familiarity with scripting (e.g., Shell Script, AWS CLI, OCI CLI) and experience in automation for system operations and monitoring.
• Networking Knowledge: Understanding of networking protocols (TCP/IP, UDP, DNS, HTTP/HTTPS), AD, DNS, DHCP, and network configuration.
• Cost Management: Experience in cloud resource cost analysis and optimization.
• Cloud Solution Development: Experience in designing and maintaining cloud infrastructure and consulting with developers.
• Communication: Good English communication skills for interaction with teams and stakeholders.

Skills:

Payroll, Compliance, Microsoft Office, English

Job type:

Full-time

• Conduct Payment and Withholding Tax activities, manage petty cash and handle manual payment requests.
• Assist with travel and expense activities including auditing of expense claims and support employees with respective procedures.
• Carry out Records Retention tasks like document archiving, content inventory management, and records retention scheduling.
• Administer Company Card Activities, manage applications and reminders and oversee card termination process after employee exit.
• Perform People activities including local benefit and payroll administration, entry/exit processes, and training administration.
• Handle fleet management tasks such as the ordering and tracking of vehicles, management of vehicle database, and ensuring compliance to local mandates.
• The skills you bring:People Services.
• Process Improvement.
• Cash Management.
• Withholding Tax.
• Microsoft Office.
• English language.
• Credit Card Applications.
• Purchase Order Preparation.
• Invoicing.
• Compliance Requirements.
• Automation Anywhere (RPA Software).
• Administrative Law.
• Payment Processing.
• Archiving.
• What happens once you apply?.
• Click Here to find all you need to know about what our typical hiring process looks like.
• We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.
• Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
• We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disabilityplease reach out to Contact Us.
• We are proud to announce Ericsson Thailand have been again officially Great Place to Work Certified in 2023. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture. .
• Primary country and city: Thailand (TH) || Bangkok.
• Job details: Local Administrator.
• Primary Recruiter: Sitthinon Charoenkitwayo.

Job type:

Full-time

• Plan and coordinate administrative procedures and systems and devise ways to streamline processes
• Ensuring the sortation is stocked with necessary supplies and that all equipment is working and properly maintained
• Preparing purchase requisitions approve in accordance with company policy and negotiated terms and conditions
• Liaise with Finance team to ensure accurate and timely payment of invoices, as necessary for the business with suppliers
• To execute day-to-day tasks as per general Sortation administrative functions
• Manage and maintain ongoing communication with suppliers, contractors, clients, and relative team
• Support all department in setting up office and hub on the other tasks as assigned.
• Bachelor s Degree in Business Administration or any related fields
• At least 2 years of working experience as an Office Administrator and Facilities Management / Maintenance Management
• Highly computer literate with capability in MS Office (Word, Excel, PowerPoint) and others related business and communication tools
• Strong decision-making and problem-solving skills
• Positive and forward thinking, CAN DO attitude and Work well when under pressure.

Experience:

7 years required

Skills:

System Security, Windows Server, Linux

Job type:

Full-time

• Identify and evaluate areas for improvement in detection, prevention, and cyber incident response.
• Work closely with stakeholders to develop and follow up on remediation plans.
• Provide expert consultation on mitigating strategies and actionable remediation plans to asset owners.
• Collaborate with various teams to create, implement, and monitor effective remediation strategies.
• Apply knowledge of IT infrastructure, with experience as a system administrator or system engineer, to enhance cybersecurity measures.
• Utilize an understanding of offensive and defensive cybersecurity strategies (e.g., red and blue teams).
• Perform penetration testing or demonstrate a strong understanding of penetration testing methodologies to assess the security of IT systems.
• Use computer forensic tools to examine and analyze electronic media in suspected hacking cases.
• Conduct tasks related to malware analysis and reverse engineering to identify and mitigate threats.
• Define a course of action if a security problem exists and explain in detailed technical reports what occurred when an incident happens, including the reasons it occurred, and the response taken.
• Document incidents thoroughly, providing detailed technical reports that include the cause of the incident, and the response measures implemented.
• Build relationships with other entities responsible for conducting cyber threat analyses, ensuring effective collaboration and information sharing.
• Bachelor s degree / master s degree or higher in Computer Engineering, Information Technology, Computer science or related field.
• Proficiency with SIEM, UBA, and SOAR tools.
• Experience with system monitoring tools.
• Coding ability in C, C++, C#, Java, ASM, PERL, PHP, and PowerShell.
• Knowledge of backup and archiving techniques.
• Use of enterprise system monitoring tools.
• Understanding of cloud computing.
• Proficiency in UNIX.
• Knowledge of network communication (IP/TCP).
• Familiarity with computer hardware systems.
• Experience with web-based application security.
• Strong knowledge of Windows and Linux Operating Systems.
• Experience in identifying and evaluating cybersecurity risks and providing actionable insights.
• Previous experience as a penetration tester (pentester) is highly beneficial.
• Experience as a system administrator/system engineer is advantageous.
• Familiarity with computer forensic tools and techniques.
• Experience in malware analysis and reverse engineering.
• Ability to work well under pressure while handling multiple tasks.
• Remark: The Bank requires the verification of criminal records prior consideration for employment to ensure secured and maintain standards of the organization.

Experience:

5 years required

Skills:

Windows Server, Amazon AWS, VMware, Microsoft Azure

Job type:

Full-time

• Manage and maintain Windows servers, VMware environments, and Active Directory.
• Provide support for Microsoft 365 applications and services, including Exchange Online, SharePoint, and Teams.
• Manage and support cloud infrastructure and services on AWS, Azure, and EKS.
• Diagnose and resolve hardware, software, and network issues.
• Implement and maintain security protocols and procedures to protect IT systems.
• Ensure regular backups are performed and manage disaster recovery plans.
• Monitor system and cloud performance and make recommendations for improvements.
• Maintain accurate and up-to-date documentation of system configurations, procedures, and troubleshooting steps.
• Provide technical support to end-users and assist with IT-related inquiries and issues.
• Participate in IT projects, including system upgrades, migrations, and new implementations.
• Bachelor s degree in computer science, Information Technology, or a related field.
• At least 5 years of experience in system administration and support or related role.
• Proficiency in Windows Server and Active Directory administration.
• Experience with VMware virtualization technologies.
• Strong knowledge of Microsoft 365 applications and services.
• Experience with cloud platforms such as AWS, Azure, and container orchestration with EKS.
• Familiarity with network protocols and troubleshooting.
• Understanding of security best practices and tools.
• Relevant certifications such as Microsoft Certified: Windows Server, VMware Certified Professional (VCP), AWS Certified Solutions Architect, Microsoft Certified: Azure Administrator, and Kubernetes certifications are a plus.
• Remark: The Bank requires the verification of criminal records prior consideration for employment to ensure secured and maintain standards of the organization.

Experience:

No experience required

Skills:

Google Cloud Platform, Amazon AWS, Microsoft Azure, English

Job type:

Full-time

• Manage, monitor, and maintain critical infrastructure components such as servers, storage systems, and networks.
• Use infrastructure monitoring tools to proactively detect issues and ensure continuous service availability.
• Respond to and resolve infrastructure-related incidents in a timely manner, minimizing downtime.
• Conduct root cause analysis of recurring issues and implement solutions to prevent future incidents.
• Participate in on-call rotations and work flexible hours to ensure 24/7 support.
• Perform capacity planning to ensure infrastructure scalability and support business growth.
• Optimize system and network performance by identifying potential bottlenecks and making necessary adjustments.
• Implement and manage regular backups of key systems and data.
• Support disaster recovery processes and ensure infrastructure resilience to maintain business continuity.
• Apply security best practices to protect infrastructure from internal and external threats.
• Ensure compliance with internal policies, industry standards, and regulatory requirements.
• Develop automation tools to streamline operational processes, improve efficiency, and reduce manual effort.
• Continuously seek opportunities to enhance and optimize infrastructure operations through automation.
• Maintain accurate documentation of infrastructure configurations, procedures, and incident resolutions.
• Provide regular performance and incident reports to management and relevant stakeholders.
• Collaborate with cross-functional teams on infrastructure-related projects and new initiatives.
• Bachelor s degree in information technology, Computer Science, or related field. Fresh graduates are encouraged to apply.
• Prior internship or project experience in IT infrastructure management is a plus.
• GCP Professional level certification, AWS Certified Solutions Architect, or Azure Administrator certification is preferred, or proven experience with the ability to obtain certification later.
• Strong learning ability and willingness to take the exams post-hiring are welcome.
• Knowledge of networking, server administration, and cloud platforms (Google Cloud, AWS, Azure).
• Familiarity with virtualization tools (e.g., VMware, Hyper-V) and automation tools (e.g., Ansible, Terraform).
• Understanding of monitoring and logging systems (e.g., Nagios, Zabbix).
• Strong problem-solving skills with the ability to work under pressure.
• Team player with excellent communication skills.
• Flexibility in working shifts, on-call, and remote office locations (Operation Center or Data Center sites).
• Training and development opportunities will be provided, including support for certification exams.
• Good command in English (Minimum 750 TOEIC score).
• Goal-Oriented, Unity, Learning, Flexible.

Skills:

Oracle, SQL, MySQL

Job type:

Full-time

• Perform DBA activities for Oracle Retail applications including MOM, Store, Planning, and middleware (RIB).
• Administer Oracle WebLogic middleware and manage multiple Oracle Retail environments.
• Install, configure, patch, upgrade, and maintain Oracle Retail applications and their interfaces.
• Monitor and support Oracle Retail applications, including RIB and related systems.
• Perform performance tuning, indexing, and partitioning for Oracle Retail and database systems.
• Install, configure, and maintain security applications (OID, OIM) and replication software (e.g., GoldenGate).
• Maintain Oracle database systems, including managing replication, backup, and disaster recovery setups (Oracle RAC, Data Guard, RMAN).
• Create and manage database objects, shell scripts, and PL/SQL files required by Oracle Retail applications.
• Schedule and monitor batch jobs using UC4, Cron jobs, and Oracle database.
• Troubleshoot and resolve complex database issues, ensuring high availability, security, and performance.
• Use Oracle support (Metalink) for service request creation, follow-up, and resolution.
• Install and maintain reporting and BI applications like OBIEE, BI Publisher, MicroStrategy.
• Administer cloud platforms (Oracle, AWS, Azure) and Oracle Exadata environments.
• RequirementsBachelor s degree or higher in Computer Science or a related field.
• Minimum of 5 years as a Database Administrator (Oracle, MSSQL, MySQL, etc.).
• Proficiency in system administration of Oracle Exadata, Cloud platforms (Oracle, AWS, Azure), and PaaS (Oracle Autonomous/AWS RDS).
• Experience with Oracle multitenant (Container/Pluggable DBs), RAC (Active-Active environments), and database performance tuning.
• Knowledge of Oracle ASM, Oracle security applications (OID, OIM), and replication tools (GoldenGate).
• Familiarity with Linux or UNIX environments and disaster recovery solutions (Oracle RAC, Data Guard and RMAN).
• Performs upgrades of databases (Patch, Export-Import Data Pump and Data Guard).
• Experience with virtualization technologies both on-premises and on the cloud.
• Strong knowledge of database installation, partitioning, performance tuning, and backup/recovery strategies.
• Ability to diagnose, troubleshoot, and resolve complex issues with Oracle databases and cloud services.
• Familiarity with automation and scripting (PL/SQL, Shell, Pro*C).
• Experience with cloud database environments (AWS RDS, Oracle Autonomous).
• Strong communication skills with the ability to collaborate with both technical and non-technical stakeholders.
• Excellent interpersonal skills and ability to work well in a team environment.

Skills:

Project Management, ASP.NET, .NET, English

Job type:

Full-time

• System Requirements Analysis: Understanding and analyzing business and user requirements to define software and hardware requirements.
• System Design: Planning and designing systems that align with the specified requirements and usage.
• System Development: Writing code and developing systems based on the established design.
• Testing and Refinement: Testing the system to ensure accuracy and refining it according to requirements.
• Project Management: Planning and managing system development projects to ensure they proceed as scheduled.
• Communication: Communicating with stakeholders such as development teams, system administrators, and end-users.
• Problem Solving: Investigating and resolving issues that arise within the system.
• Maintenance: Maintaining the system to ensure continuous operation and performing upgrades or updates as needed.
• Consultation: Providing technical advice and support to teams or management.
• Learning and Innovation: Keeping abreast of trends and importing new technologies and innovations into the assigned jobs.
• At least Bachelor s degree in Computer Science, Engineering, Information Technology, or related field.
• A minimum of 7 years of experience in a System Analyst or related position.
• Proficiency in analyzing system requirements and designing systems that align with those requirements.
• Experience in developing applications (C#, ASP.NET, Web API and Entity Framework).
• Experience with database design and development using SQL Server or other relational databases.
• Familiarity with cloud services such as Firebase, AWS and Microsoft Azure.
• Strong communication (writing & speaking well in both Thai and English) and teamwork abilities.
• Strong problem-solving skills and decision-making abilities in complex situations.
• Knowledge of Agile/Scrum development methodologies.
• Get things done within the agreed timeline.

Skills:

Finance, Accounting, Quality Assurance, English

Job type:

Full-time

• Coordinate and work with related parties to support on a timely manner and ensure responsible system s functions are complied with company s rules and regulations, including Finance and Accounting Standard.
• Analyze users requests or issues, and then provide appropriated solutions, and summarize the system change proposals for further action.
• Conduct system tests and ensure change areas are complied with Quality Assurance.
• Transfer business system knowledge to users and related parties to ensure they can use accounting systems effectively.
• Maintain approval routing workflows according to changes of Company Delegation of Authority Approval.
• Verify, maintain, monitor user s authorization access to ensure correct Segregations of Duties (SOD).
• Analyze issues / requirements to establish Finance and Accounting system improvement, enhancement, or modification plan.
• Provide advice and coordinate with the system administrator in assets to ensure the Finance and Accounting system models are maintained and standardized.
• Job End Results.
• Smooth Finance and Accounting business system development and implementation.
• Advice, solutions, and proposal on system modification or configuration.
• Functionality testing.
• User s knowledge on business system.
• Updated routing workflows.
• Updated authorization access.
• Improvement, enhancement, or modification plan.
• Standardized business system model in Assets.
• Professional Knowledge & Experiences.
• Bachelor s Degree in Computer Science, Accounting Information System (AIS) or related fields.
• 5-year Experience in Accounting Information System (AIS), SAP ECC6.0 (FI-CO, upstream accounting (JVA and SD), and BPC-B, BPC-C), Reporting Tool (BIBOBJ/ Power BI).
• Good command of both written and spoken English.
• Ability to understand programming languages and development tools.
• Experience in the Oil and Gas industry is an advantage.
• Additional Desirable Qualification.
• Planning.
• Analyzing Strategy.
• Communication.
• Negotiation.
• Work Location.
• Bangkok - Resident.

Experience:

3 years required

Skills:

Problem Solving

Job type:

Full-time

• Engage with Enterprise customers together with sales team.
• Present Business Solutions (IT & Digital solution) and provide in-depth knowledge for the customers.
• Gather technical requirements and design total solutions that help customers to maximize their efficiency with effective cost.
• Liaise with network engineer and product team to validate the solution.
• Work with Request for Proposal (RFP) and Terms of Reference (TOR).
• Provide costing solution to the pricing team.
• Create Project Document for Project Manager.
• Bachelor s Degree in Computer Science, Computer Engineering or IT related fields.
• 3-5 years experience in IT or Digital Solution or Enterprise Mobility.
• Knowledge or experience in Technical support or Network/System Administrator.
• Problem solving skill.
• Learning Agility & Self Development.

Skills:

Project Management, Negotiation, Problem Solving

Job type:

Full-time

• Work as a team member who understands/interprets technical problems and provides technical support.
• Solve assigned problems under guidance of more senior engineers.
• Analyze, design and develop software to support the hardware validation.
• Design and develop a processing platform using various configuration management technologies.
• Provide ongoing maintenance, support and enhancements in existing systems and platforms.
• Collaborate cross-functionally with customers, users, project managers and other engineers including Peer-Reviews to achieve elegant solutions.
• Work alongside other engineers on the team to elevate technology and consistently apply best practices.
• Keep up to date with relevant industry knowledge and regulations.
• Knowledge/Skills/Competencies.
• Project Management - Ability to manage a single line engineering project with a limited number of participants. Create a project/change management plan, establish and distribute project roles, and communicate what is needed from the project participants in order to make the project successful..
• Leadership - Demonstrate "Individual Leadership Behaviors" as per Celestica Leadership Imperatives..
• The following competencies may also be required and performed with help or under supervision: Coaching/Mentoring; Communication/Negotiation/Presentation; Creative Problem Solving; Customer Interaction/Stakeholder Management; Quality & Lean; Working Effectively with Others; D/PFMEA; 8D/Corrective Action; Equipment Safety; Design of Experiments (DOE)..
• Knowledge of computer programming in C.
• Knowledge and understanding of open source development.
• Knowledge and understanding of cross platform development.
• Knowledge and understanding of the bootloader and Linux device driver development.
• Knowledge and understanding of the software revision control (git,svn).
• Ability to code review and pair development.
• Strong administrator knowledge of some or all of the following: UNIX, Linux.
• Typical Experience.
• 3 to 8 years.
• Typical Education.
• Bachelor degree or consideration of an equivalent combination of education and experience.
• Educational Requirements may vary by Geography.
• Notes.
• This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
• Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
• At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
• Celestica (NYSE, TSX: CLS) enables the world s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
• Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
• Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

Experience:

2 years required

Skills:

SAS, UNIX, Linux

Job type:

Full-time

• Provide technical leadership and ownership from project kick off through UAT and go-live for hosted and remotely managed customer projects.
• Provide post go-live project consultation for major changes (upgrades, migrations, etc.) and to help identify and resolve complex problems caused by repetitive incidents.
• Ensure that all current and future technical project requirements (tasks, changes, deliverables, etc.) have a clearly defined scope and can be progressed by the respons ...
• Enhance operational requirements to improve system stability, monitoring awareness and decrease operational burden to ensure a positive customer experience.
• Facilitate actions as a SAS Administrator as required for tasks or issues with high complexity, increased urgency, or the potential for reduced effort or cost.
• Engage with key client counterparts as technical solution / subject matter expert on SAS Cloud.
• Articulate an innovative SAS Cloud technical approach / solution based on your understanding of client s business and technical needs.
• Ensure SAS Cloud standards and best practices are adhered to and validated.
• Provide knowledge transfer for larger team related to their customer engagements and/or key technology areas.
• Deliver excellent customer service using a customer first and continuous improvement mindset.
• Use IT Service Management best practices for change, incident, and problem management to meet and support Service Level Agreement requirements SAS Cloud customers.
• Create and maintain service documentation including runbooks, knowledge base articles, and wiki content.
• Configure, manage, monitor, and debug mid-tier software.
• Manage, monitor, and maintain container-based applications deployed in cloud container services.
• Develop tools and software to manage SAS and third-party software.
• Diagnose, document, report, and resolve system problems.
• Work directly with external customers and interface with other support teams and vendors.
• Deliver excellent customer service using a customer first and continuous improvement mindset.
• Additional responsibilities may include: Provide service leadership for local teams by managing service queues and assigning tickets based on SAS Cloud procedures.
• Serve as technical escalation support other team members.
• Contribute to overall service quality by identifying or leading efforts that reduce time, reduce toil, and/or improve the customer experience with SAS Cloud services.
• Essential Requirements: Bachelor's degree in a quantitative field, such as Computer Science, Information Technology, or related field.
• 5+ years of technical experience including: 2+ years of experience of software administration or support.
• 2+ years of experience in systems support, user support, customer support, consulting, or training for enterprise class software and/or hardware.
• 2+ years of experience with UNIX or Linux supporting enterprise class applications.
• Preferences: Familiarity with cloud-based platforms like MS Azure, AWS, GCP, or OpenShift.
• Experience with containers, container based applications, and/or container orchestration tools.
• Experience with Python, Ansible, or Kubernetes.
• Scripting experience (bash, powershell, etc).
• Installing and using SAS software and solutions.
• Programming in SAS.
• Deploying and managing JavaEE web application.
• Java or Web development experience.
• Ability to travel up to 10% of the time.
• SAS only sends emails from verified sas.com email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact [email protected]. SASCLOUD