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Experience:

5 years required

Skills:

Problem Solving, Excel, English

Job type:

Full-time

• Lead and supervise customer service team to provide the after-sale service and handle customer complaints and provide solutions in order to meetcustomer's satisfaction which determine potential business opportunities to achieve targeted growth.
• Handle difficult& special calls and solve other issues escalated by agents& follow up with various departments on problem solving or information sharing ifneeded.
• Monitor team performance, achieve customer service targets.
• Manage, Advise, Coaching and communicate with the customer service team to ensure high performance and take timely action to drive the continuouscustomer service satisfaction improvement.
• Manage a team of customer service i.e. Make sure the day-to-day operations run smoothly.
• Incoming cases and calls monitoring and job assignment including calls and email.
• Talk to agents regularly, find out potential people issues, solve or escalated accordingly.
• Fulfill all other work assigned by the manager.
• Liaising with the Customer Service Manager to help develop action plans for the call centre team.
• Must HaveGraduated degree in marketing, business administration,economics or related fields.
• Minimum 5 years in Customer Service with at least 2 years in managerial level, Call Centre and other related fields.
• Nice to HaveGood presentation and motivation skills.
• Influencing and negotiating skills.
• Good communications skills both written and spoken Thai and English.
• Excellent customer service mind and Self-motivated.
• The Knowledge of insurance operations and processes will be the advantage.
• Good computer knowledge and skills including Microsoft word/ excel, and database management.
• Familiar with Data Management.
• Any AI-future skills e.g., ChatGPT, or CoPilot365, will be advantage.

Experience:

No experience required

Skills:

Service-Minded, Good Communication Skills

Job type:

Full-time

• English / Thai Call Representative.
• วันที่ 19 กรกฎาคม 2568 ณ ธนาคารกรุงเทพ อาคารตรีทิพย์ ฝั่ง รปภ. (สายงาน PBC ) ชั้น 7.
• รายได้สูงสุด 23,500 ++ (รวมค่ากะ + เบี้ยขยัน) แนะนำและให้ข้อมูลกับลูกค้าทางโทรศัพท์เกี่ยวกับผลิตภัณฑ์และบริการต่างๆของธนาคาร.
• รับเรื่องการขอใช้บริการต่างๆของลูกค้า รวมทั้งรับข้อปัญหาต่างๆที่เกี่ยวข้องกับผลิตภัณฑ์และการบริการของธนาคารและดำเนินการติดตามแก้ไขปัญหา โดยต้องประสานงานกับหน่วยงานต่างๆที่เกี่ยวข้อง เช่น สาขาธนาคาร เป็นต้น - รับฟังข้อคิดเห็นและข้อร้องเรียนต่างๆของลูกค้าและนำเสนอต่อหัวหน้างาน รวมทั้ง ร่วมกันหาแนวทางปรับปรุงแก้ไขเพื่อให้ผู้บริหารพิจารณาแนวทางพัฒนาให้บริการของธนาคารต่อไป.
• ยินดีรับนักศึกษาจบใหม่ หรือมีประสบการณ์ตรงด้านการเป็น Call Center Agent (ทั้งไทย และ/หรือ ภาษาต่างประเทศ) หรือมีประสบการณ์ด้านงานบริการ หรือ Call Center จะได้รับการพิจารณาเป็นพิเศษ.
• สามารถปฏิบัติงานเป็นกะและแบบหมุนเวียนได้.
• มีทักษะการสื่อสารที่ดีและสามารถแก้ไขปัญหาต่างๆได้อย่างเหมาะสม.
• มีทักษะการใช้คอมพิวเตอร์ ไทย อังกฤษได้เป็นอย่างดี.
• ผู้สมัครชายต้องผ่านการเกณฑ์ทหารแล้ว.
• สถานที่ปฏิบัติงาน: สำนักงานพระราม 9/สีลม.
• สามารถสอบถามข้อมูลเพิ่มเติมได้ที่ คุณลัดดาวัลย์ 063-2128776.

Experience:

No experience required

Job type:

Full-time

• รับสายลูกค้าที่โทรเข้ามาสอบถามข้อมูล.
• ให้ข้อมูลลูกค้าเกี่ยวกับค่างวดรถยนต์ งานทะเบียนรถยนต์ งานต่อภาษี และแจ้งรายการเอกสารต่างๆกับลูกค้า.
• โอนสายลูกค้าและประสานงานกับฝ่ายงานที่เกี่ยวข้อง.
• หมายเหตุ ตำแหน่งนี้เป็นพนักงานสัญญาจ้าง.
• สำเร็จการศึกษาระดับปริญญาตรีทุกสาขา.
• มีทักษะในการติดต่อสื่อสาร มีบุคลิกและมนุษยสัมพันธ์ดี.
• สามารถใช้งานโปรแกรม Microsoft Office ได้เป็นอย่างดี.

Experience:

1 year required

Skills:

Sales, Social media, Research

Job type:

Full-time

• Qualifying inbound inquiries to determine sales readiness.
• Outbound prospecting via email, social, and phone into target accounts in an effort to schedule initial meetings for sales representatives and.
• Supporting in-person and virtual events via pre-and post-event outreach.
• This role is often the first touchpoint for prospects interested in NielsenIQ solutions and will set the tone for the sales cycle following. Professionalism, enthusiasm, and excellent communication are key characteristics to be successful in this role. The ideal candidate will be a highly energized self-starter who can thrive working autonomously while also being skilled at building solid working relationships with cross functional team members and sales.
• Learn continuously and develop into an industry and NielsenIQ solutions expert.
• Effectively pitch products and solutions to key decision makers at all levels of a prospect s organization by understanding their needs and demonstrating how NielsenIQ solutions can meet their requirements.
• Respond to and effectively qualify inbound inquiries in a timely manner to assess sales readiness and qualifications prior to connecting prospects with sales resources.
• Conduct outbound prospecting activities (phone calls, email, social media, attend tradeshows) into target markets/accounts to identify, connect and engage (schedule meetings) with decision makers in order to generate qualified, sales-ready leads.
• Support the success of marketing sponsored in-person and virtual events; including pre-event promotion to drive attendance and post-event follow up to engage and qualify prospects for sales.
• Maintain accurate CRM records of all lead and prospecting activities by consistently adhering to defined lead management processes and SLAs.
• Build relationships with aligned sales team members to nurture leads through opportunity and ensure lead quality is driving conversion to pipeline and revenue.
• Develop and methodically drive execution of daily, weekly, and monthly activity cadence plans that maximize prospecting efficiency and effectiveness including; account and contact-level research, pre-call planning, and hyper-personalized messaging via key channels.
• Meet and exceed key activity and performance metrics for calls, emails, social touches, appointments scheduled, conversion to opportunity, and beyond.
• Qualifications University degree plus at least 1 year of sales or complimentary experience, or equivalent combination of education and experience.
• Professional experience on a customer-focused performance-driven, high-growth, fast-paced sales, service, or marketing team.
• Strong interpersonal skills with the ability to professionally interact with a diverse blend of personalities to identify and reach desired outcomes while maintaining strong relationships.
• Excellent researching and problem-solving skills, including the ability to analyze, compare, evaluate, reconcile and, derive actionable insights and next steps.
• Experience preferred with tools, such as Salesloft (preferred), Microsoft Office Suite, Salesforce, LinkedIn Sales Navigator, and the ability to quickly learn new technologies.
• Exceptional ability to actively listen to, and effectively communicate with, prospects and customers in a variety of mediums, such as written or verbal.
• Team player that exhibits a positive attitude, composure under pressure, and willingness to think out of the box to drive results.
• Detail-oriented, methodical, and process-driven mentality.
• Sound time management and organizational skills.
• Must be a self-starter and highly ambitious to grow knowledge, skills, and care.
• Additional InformationRemote-hybrid based role, must be physically located within Thailand (Bangkok) and candidate must be a Country/Region Resident.
• Our Benefits.
• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning.
• Employee-Assistance-Program (EAP).
• About NIQ.
• NIQ is the world s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights delivered with advanced analytics through state-of-the-art platforms NIQ delivers the Full View&trade. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world s population.
• For more information, visit NIQ.com.
• Want to keep up with our latest updates?.
• Follow us on: LinkedIn | Instagram | Twitter | Facebook.
• Our commitment to Diversity, Equity, and Inclusion.
• NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion.

Experience:

1 year required

Skills:

Fast Learner

Job type:

Full-time

• Act as mentor to junior representatives, offering guidance and support in handling difficult customer interactions.
• Resolve complex customer issues, questions, or concerns with professionalism and efficiency.
• Ensure the feedback provided to the team members on their performance are accurate, complete and timely.
• Provide coaching and guidance to ensure team members meet their KPIs and adhere to the organization s guidelines and policies.
• Enhance the performance of team members by creating team connection, team briefings, and monthly coaching sessions.
• Work closely with other departments to ensure effective communication and smooth workflow across teams.
• Deal with complaint and contacting with customers to ensure that interaction with customers is conducted in a professional and courteous manner.
• Requirements: Able to work in Shift (6 days per week).
• At least 1+ years experience in a call center.
• A proactive, fast learner, team player with ability to work in dynamic environments.
• Have strong interpersonal & communication skills.
• Service-minded and positive attitude.
• Detail oriented, good analytical and problem-solving skills.
• Experience in Customer Service or Call Center is an advantage.
• Experience with CRM system and e-Commerce is a plus.