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Skills:

English

Job type:

Full-time

• Facilitate prompt provision of onboarding services, such as generating employment offers and related tasks.
• Provide guidance and information to internal parties regarding employment contract details, obligations, and procedural steps when required.
• Proactively detect and address issues that arise during daily operations.
• Collaborate with key stakeholders to guarantee that new employees receive their necessary equipment promptly.
• Manage specific elements of the employee onboarding process, including conducting orientation sessions for newcomers.
• Uphold a strong ethical standard, recognizing the importance of confidentiality and security in handling sensitive data.
• Bachelor's degree in Human Resources, Laws, or related fields. Fresh grads are welcome.
• Strong organizational skills; time management; attention to detail and ability to prioritize and manage competing demands.
• Strong interpersonal skills and a customer service-oriented mindset.
• Able to communicate effectively with stakeholders and multi-cultural group of professionals.
• Excellent verbal and written communication skills in English.
• High level of discretion, confidentiality, and ethics.
• Experience working in a HR role.
• Knowledge in Thailand or more countries' labor laws.
• Experience working with either Greenhouse, Zendesk and/or Workday.
• Bangkok.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

Experience:

1 year required

Skills:

Excel, Import / Export, English

Job type:

Full-time

• Update vessel schedule 3 weeks a month. (Pivot table Excel).
• Check the quantity issued shipping schedule and update the shipping schedule.
• Issued shipping advice and updated shipping advice (add B/L number for vessel that ATS in shipping scheduled: excel).
• Follow up tracking vessel and update information to team and customers.
• Managed container damage cases from start to finish complete, Send container damage claims to EGA and managed within 30 days and summary reports to the manager 25th every end of the month.
• Making problem solution presentations in case sent to customers (in case). Strategy for Payment Support.
• Manage Bonded warehouse ( in-out), and consignment Stock until completed process (all process) and report to the CEORecord the work process step by step in all cases. (Coordinate with EGA and FG).
• Report inventory for suppliers after inbound/outbound.
• Bonded warehouse rental rental..
• Coordinate with the payment departmentDouble the B/L document.
• Update ETA and follow up payment plan/document plan (In case).
• Coordinate with the payment department for support information.
• Bachelor degree in any relate field.
• Have at least 1 year of experience working in the logistics field.
• Have an understanding of logistics operations.
• Able to speak and write in English.
• Able to use Microsoft Excel.

Experience:

2 years required

Skills:

Management, Good Communication Skills, Problem Solving

Job type:

Full-time

• Communication & Coordination: Coordinate with internal teams (e.g., Sales, Sales Operaiton Planning) and retail partners to resolve issues, update on campaign progress, and align on strategies.
• Sales Data & Reporting: Compile and maintain revenue data, including Smart Shelf performance, for monthly and quarterly reporting.Prepare and distribute minutes of meetings (MoMs) after key discussions with buyers or retail teams.
• Promotional Campaign Management: Monitor the execution of premium redemption program ...
• Buyer Relationship Management: Maintain updated records of buyer contacts for different departments and facilitate collaboration on premium and promotional activities.
• Operational Support: Track and approve marketing materials, ensuring alignment with retail partner guidelines.
• Bachelor's degree in BA, Marketing, or a related field.
• 2-3 years of experience in retail coordination, sales support, or marketing.
• Proficiency in Microsoft Office Suite and familiarity with data management tools.
• Excellent communication skills and ability to build relationships with internal teams and external partners.
• Problem-solving mindset and ability to work under pressure in a fast-paced environment.

Skills:

Sales, Automation, Microsoft Office

Job type:

Full-time

• Oversee order entry, verification, and follow-up to ensure timely delivery and customer satisfaction.
• Manage lead qualification, opportunity tracking, proposals, and sales presentations.
• Build strong client relationships, resolve issues, and identify upselling/cross-selling opportunities.
• Track sales metrics, generate reports, and analyze trends for strategic decisions.
• Provide support to ensure efficient team operations.
• Identify process improvements and implement changes for greater efficiency.
• Work with marketing, customer service, and other teams for a seamless customer experience.
• Assist in forecasting, tracking targets, and preparing sales reports for leadership.
• Bachelor s degree in Marketing, Business, or a related field.
• 5 years experience as a Sales Coordinator, focusing on sales operations (industrial property or logistics experience a plus).
• Proficient in CRM systems and sales automation tools.
• Strong communication, interpersonal, and analytical skills.
• Detail-oriented, organized, and able to manage time effectively.
• Able to work independently or in a team.
• Proficient in Microsoft Office, especially Excel and PowerPoint.

Skills:

Excel, Power point, Meet Deadlines, English

Job type:

Full-time

• Providing administrative support to the marketing team.
• Providing documentation support including PR, memo, invoice and budget.
• Make report about sale.
• Deliver monthly/quarterly summary report.
• Arrange all marketing activities, promotional materials, tourist, digital online.
• Others as assign by Senior Marketing support team.
• Bachelor Degree of Marketing, Business Administration or related fields.
• 1-3 years experience in Marketing Admin, Marketing Co, supporting a Sales or Marketing team preferably.
• Proficiency in MS Office especially in Excel and power point.
• Well-organized, administrative and responsible with an attitude in problem-solving.
• The ability to multitask, work in a fast-paced environment, and meet deadlines.
• Excellence communication with coordination skills.
• Self - motivate, willing to new learn.
• Good command English.
• Location: Siamparagon Shopping Mall Office, Bangkok.

Experience:

3 years required

Skills:

System Administration, Compliance, Fast Learner, English

Job type:

Full-time

• Set up Audit Plan and lead audit with team.
• Follow up and Advise non conformity and suggestions.
• from Internal/ External AuditCoordinate with Compliance team to align law &.
• regulation in Operation AspectAdvise and Maintain Document Control Up-to-date as.
• management system requirementLead & Follow up Operational Risk & Opportunity.
• according to management systemBe able to integrate all management systems.
• EXPERIENCE (FOR RECRUITMENT).
• Good Communication in English.
• Managerial and PC Skills are required.
• Fast Learner and with Strong Working Ethic.
• Able to work in team or individual and complete assignments within deadline.
• Good Human Relation.
• Above 3 years in ISO Audit or TQA or Legal Compliance or Risk Management.
• Experience in Management System implementation.
• Skill in Management System Integration is plus.
• Certified of Auditor/Lead Auditor is preferred.
• EDUCATION (FOR RECRUITMENT).
• Bachelor Degree in any fields (Industrial Engineer is preferred).
• OTHER REQUIREMENTS (FOR RECRUITMENT).

Experience:

No experience required

Skills:

Good Communication Skills, Problem Solving, Service-Minded, English

Job type:

Full-time

• ประสานงานกับลูกค้าเพื่อติดตามคำสั่งซื้อ สอบถามรายละเอียด และแก้ไขปัญหาร่วมกับลูกค้า.
• จัดเตรียมเอกสารการขายต่าง ๆ เช่น ใบเสนอราคา ใบแจ้งหนี้ ฯลฯ.
• ติดตามการชำระหนี้สินของลูกค้า และการวัดความพึงพอใจลูกค้า.
• ประชุมสินค้าใหม่ (Spec) และติดตามความคืบหน้าของงานที่ได้รับมอบหมายไปแล้ว.
• ประสานงานกับฝ่ายต่าง ๆ ที่เกี่ยวข้อง เพื่อให้งานของลูกค้าเสร็จสมบูรณ์ ถูกต้องครบถ้วน และสามารถส่งมอบได้ทันตามกำหนดเวลา.
• งานอื่น ๆ ตามที่ได้รับมอบหมายจากผู้บังคับบัญชา.
• ปฏิบัติงานวันจันทร์ - วันเสาร์ และ เสาร์เว้นเสาร์.
• ไม่จำกัดเพศ.
• อายุ 22 - 35 ปี.
• วุฒิการศึกษา: ปวส.ขึ้นไป สาขา บริหารธุรกิจ การตลาด หรือ สาขาที่เกี่ยวข้อง.
• มีประสบการณ์ด้านการประสานงาน ทั้งภายนอกและภายใน บริษัทฯ.
• มีความคล่องแคล่ว รักการเรียนรู้ มีไหวพริบดี และมีการปรับตัวอยู่ร่วมกับผู้อื่นได้ดี.
• มีทักษะเรื่องการสื่อสารที่ดี.
• มี Service Mind.
• สามารถใช้คอมพิวเตอร์ ได้คล่อง.
• ยินดีสัมภาษณ์นักศึกษาจบใหม่.
• กองทุนสำรองเลี้ยงชีพ.
• การฝึกอบรมและพัฒนาพนักงาน.
• ค่าทำงานล่วงเวลา.
• ประกันสังคม.
• ประกันสุขภาพ.
• ประกันอุบัติเหตุ.
• เครื่องแบบพนักงาน, ชุดยูนิฟอร์ม.
• เงินช่วยเหลือฌาปนกิจ.
• เที่ยวประจำปี หรือเลี้ยงประจำปี.
• เบี้ยขยัน, ค่าตอบแทนพิเศษ.
• โบนัสตามผลงาน/ผลประกอบการ.

Skills:

Quality Assurance, Assurance, Product Design

Job type:

Full-time

• Reviewing software requirements and preparing test scenarios.
• Executing tests on software usability.
• Analyzing test results on database impacts, errors or bugs, and usability.
• Develop and execute test plans, test cases, and test scripts.
• Preparing reports on all aspects related to the software testing carried out and reporting to the design team.
• Participating in design and code reviews and providing input on requirements, product design, and potential problems.
• Collaborate with developers, designers, and other team members to identify and resolve issues.
• Stay up-to-date with industry trends and best practices in project coordination and testing.
• Bachelor s degree in Computer Science, Information Technology, or related field.
• At least 1 year of experience in project coordination and software testing.
• Strong organizational and time-management skills.
• Up-to-date knowledge of software test design and testing methodologies.
• Working knowledge of test techniques and compatibility with various software programs.
• Excellent communication and critical thinking skills.
• Knowledge of software development methodologies is a plus.
• Contact Information:-.
• Office of Human Capital.
• D2C SERVICES Company Limited.
• Vibhavadi Rangsit Road, Ladyao Subdistrict, Chatuchak District, Bangkok 10900.

Experience:

2 years required

Skills:

Legal, Compliance, Fast Learner, English

Job type:

Full-time

• Ensure that all QSHE policies, procedures, and standards are up to date and compliant with legal and regulatory requirements.
• Support the integration of QSHE principles into daily operations.
• Identify non-conformities, suggest corrective actions, and follow up to ensure implementation.
• Coordinate with Compliance team to align law & regulation in Operation Aspect.
• Advise and Maintain Document Control Up-to-date as management system requirement.
• Follow up and Advise non comformity and suggestions from Internal/ External Audit.
• Lead & Follow up risk activities & Opportunity according to management system.
• Assist in the investigation of accidents, incidents, and near misses, ensuring that root causes are identified and corrective actions are implemented.
• Maintain a database of incidents and ensure timely reporting to relevant authorities.
• Be able to intergrate all management systems.
• EDUCATION.
• Bachelor s degree in a related field (e.g., Science, Environmental Science, Occupational Health and Safety, Engineering, Quality Management).Good Communication in English.
• Managerial Skills are required.
• Fast Learner and with Strong Working Ethic.
• Able to work in team or individual and complete assignments within deadline.
• Good Human Relation.
• EXPERIENCE.
• New Graduate or Experience staff as qualification belowAbove 2 years in ISO Audit, SHE, Compliance or Risk Management.
• Experience in Management System implementation.
• Skill in Management System Integration.
• The related field work Experience is advantage.
• OTHER REQUIREMENTS.

Skills:

Compliance, English

Job type:

Full-time

• To provide support for company secretary tasks to ensure compliance with Securities and Exchange Act and also coordinate the reporting of information to the Stock Exchange of Thailand (SET) and The Securities and Exchange Commission (SEC).
• To organize efficient meetings for board of directors, as well as shareholders for the company and its affiliates in order to comply with regulations of SET and Public Companies Act.
• Responsible for organizing Thai Oil group's executive meeting.
• EDUCATION (FOR RECRUITMENT).
• Bachelor's degree in Liberal Arts (English), Law or related field.
• EXPERIENCE (FOR RECRUITMENT).
• Experience in corporate support or related filed.
• Have experience in management support document and written Minutes of meeting would be advantage.
• OTHER REQUIREMENTS (FOR RECRUITMENT).
• Good Interpersonal skill and coordinating.
• Strong English language in all skill.

Skills:

Compliance, Negotiation

Job type:

Full-time

• Analyze opportunities and develop strategies to maximize the benefits of the Board of Investment (BOI) for the Thaioil Group.
• Collect data and prepare reports to apply for investment promotion.
• Explain and provide information to government agencies for the approval and inspection of factories.
• Supervise compliance with investment promotion conditions, ensuring full adherence to relevant laws and regulations.
• Monitor new policies, measures, and laws related to investment promotion to identify opportunities and prepare strategies for the Thaioil Group.
• EDUCATION (FOR RECRUITMENT).
• Bachelor's Degree or higher in all related filed.
• OTHER REQUIREMENTS (FOR RECRUITMENT).
• Possess strong negotiation, communication, and cooperation skills.
• Capable of filtering technical information, including related laws and regulations.
• Demonstrate systematic and logical thinking.
• Able to handle pressure effectively.

Skills:

Analytical Thinking, Negotiation, Project Management

Job type:

Full-time

• TOEIC score of 550 is required.
• Strategic and analytical thinking, problem-solving and organization skills.
• Excellent collaboration, verbal and written communication, negotiation, presentation both in Thai and English.
• Strong project management skills.
• Strong business senses with knowledge of overall industry sector, trends and complexities.
• Good interpersonal skills and extensive relationships and networks with stakeholders.

Skills:

Sales

Job type:

Full-time

• Ensure smooth communication and collaboration between Partners, Relationship Managers (RMs), and other departments within the company.
• Manage communication with insurance companies to prepare quotes and create Placing slip/ Quotation slip in the BOSS system as authorized.
• Complete end-to-end sheet processes when necessary, ensuring accuracy and completeness of data.
• Ensure the accuracy of insurance premiums and upload proof of payments as needed.
• Track and follow up on policy renewals to ensure they are completed on time.
• Collaborate closely with partners to identify and resolve any issues or challenges they encounter.
• Follow up on unpaid premiums, escalating unresolved cases to the Relationship Manager when necessary.
• Summarize and prepare weekly and monthly sales reports, including key metrics and performance insights, for internal review and decision-making.
• Support the sales and relationship management teams with administrative tasks as needed to ensure efficiency and smooth operations.

Experience:

3 years required

Job type:

Full-time

• Date: 5 Feb 2025 Location: Chonburi, Sriracha (ชลบุรี), Thailand, 20230
• ROLE & RESPONSIBILITY.
• Plan, monitor and implement human resourcing activities to provide supports to line managers in order to achieve their business objectives on timely provision of right quantity and quality of staff. Also, perform HRM activities i.e. manpower planning, succession / career planning, performance/competence and potential.
• EDUCATION.
• Bachelor or higher in HRM, HRD, Business Administration, Economics or related fields.
• EXPERIENCE.
• At least 3-5 years experience in HR field in multi-national, high profile local firms, or consulting firm is advantageous.

Experience:

5 years required

Skills:

Sales

Job type:

Full-time

• Take care of the sales team by fofostering a positive and collaborative working environment.
• Monitor and support team members in achieving their goals and resolving challenges.
• Motivate and push the team to meet and exceed perfrfoformance targets.
• Act as the first point of contact fofor problem-solving within the team and escalate issues whennecessary.
• Understand underwrwriting processes to provide accurate and effffective support to the teamand partners.
• Ensure smooth communication and collaboration between Partners, Relationship Managers(RMs), and other departments within the company.
• Manage communication with insurance companies to prepare quotes and create Placing slip/Quotation slip in the BOSS system as authorized.
• Complete end-to-end sheet processes when necessary, ensuring accuracy andcompleteness of data.
• Ensure the accuracy of insurance premiums and upload proof of payments as needed.
• Track and fofollow up on policy renewals to ensure they are completed on time.
• Collaborate closely with partners to identify fy and resolve any issues or challenges theyencounter.
• Follow up on unpaid premiums, escalating unresolved cases to the Relationship Managerwhen necessary.
• Summarize and prepare weekly and monthly sales reports, including key metrics andperfrfoformance insights, fofor internal review and decision-making.
• Minimum of 5 years of experience in a sales coordination, team support, or related role.
• Previous experience working in a brokerage or insurance company is required.
• Strong understanding of underwrwriting and insurance processes.
• Proven ability to lead, motivate, and support a team to achieve goals.
• Excellent communication, organizational, and problem-solving skills.
• Proficiency in preparing reports and managing data accurately.
• High attention to detail and ability to work efffficiently in a fast-paced environment.
• About FUSE.
• Fuse is a breakthrough company in the insurance industry. We provide one app for various insurance product types from numerous well-known and trusted insurance companies. We have expanded our business not only in Indonesia but also China and Vietnam, and are planning on an even bigger expansion to grab markets from other Southeast Asia countries.
• Our vision is to deploy the latest cutting-edge technology that enables everyone to buy, claim, or sell all kinds of insurances easily and instantly.
• Our mission is to be an insurance technology/platform partner that allows all online/offline channel partners to sell multiple insurance products from multiple insurance companies online in real-time.
• Fuse is committed not only to make insurance easily available for everyone but also to spread awareness about the importance of having financial plans and protection through insurance.
• More about FUSE.
• FUSE Group LinkedIn.
• Instagram @lifeatfuse.

Job type:

Full-time

• 149; เก็บความต้องการของลูกค้าได้ และทำรายงานการประชุม
• 149; จัดทำเอกสารที่เกี่ยวข้องในโครงการ ทั้งเอกสารข้อกำหนด เอกสารคุณสมบัติ คู่มือ เอกสารส่งมอบงาน
• 149; เป็นผู้ประสานงานโครงการ ที่จะผลักดันโครงการให้สำเร็จลุล่วงได้ด้วยดี ด้วยการประสานงานกับทีมนักพัฒนาระบบ และ ประสานงานกับหน่วยงานลูกค้าทั้งภาครัฐ และเอกชน
• 149; สามารถนำเสนองานโครงการ แก่ลูกค้าได้
• 149; บริหารจัดการโครงการให้เป็นไปตามแผนงานที่กำหนดอัตรา: 2 ตำแหน่งเงินเดือน: ตามตกลง บาทสถานที่ปฏิบัติงาน: แขวงถนนพญาไท เขตราชเทวี จังหวัดกรุงเทพมหานคร จังหวัด: กรุงเทพมหานครเขต: พญาไท, ราชเทวี, สานเสนใน, ดินแดงคุณสมบัติผู้สมัครงาน: 1. จบปริญญาตรี/โท สาขา คอมพิวเตอร์ เทคโนโลยีสารสนเทศ
• มีความสามารถในการสื่อสารสูง ทั้งการฟัง พูด และ เขียน ในเกณฑ์ที่ดี
• มีความมั่นใจสูง
• สามารถวิเคราะห์และสังเคราะห์ความคิดในเรื่องต่าง ๆ ได้อย่างเป็นระบบ
• สามารถใช้งาน Microsoft Office ได้คล่องแคล่ว
• มีความละเอียดรอบคอบ และมีความรับผิดชอบในการทำงานสูง
• สามารถทำงานภายใต้แรงกดดันได้ดี มีสุขภาพจิตที่ดี
• ดำเนินกิจการพัฒนาซอฟท์แวร์ และธุรกิจออนไลน์
• มีธุรกิจ 3 กลุ่มธุรกิจ
• พัฒนาซอฟท์แวร์
• บริการเว็บสำเร็จรูป ร้านค้าออนไลน์
• บริการ SMS ครบวงจร สวัสดิการ:ฝึกอบรมเพิ่มทักษะในวิชาชีพ.
• เงินเดือน.
• โบนัส.
• เบี้ยขยัน.
• ประกันสังคม.
• วันหยุดพักผ่อนประจำปี.
• สัมนาประจำปี.
• ปรับอัตราเงินเดือนประจำปี.
• วิธีการสมัครงาน: เขียนใบสมัครด้วยตัวเองแล้วส่งอีเมล์
• ใบสมัครของผู้ที่ผ่านการพิจารณาแล้วเท่านั้น ที่จะได้รับการติดต่อสัมภาษณ์งานที่บริษัทฯ
• ไม่รับสมัครงานในรูปแบบ walk-in ติดต่อ: Human Resources DepartmentPIESOFT Company Limited.
• 128/21/1 ชั้น 3 อาคารพญาไทพลาซ่า ถนนพญาไท แขวงทุ่งพญาไท เขตราชเทวี กรุงเทพมหานคร 10400

Job type:

Full-time

• ประสานงานกับลูกค้า ทีมงานกราฟิก และทีมงานจัดเว็บไซต์ เพื่อให้ได้ผลงานเว็บไซต์ที่สมบรูณ์เพื่อส่งมอบให้ลูกค้า.
• บริหารจัดการงาน เว็บไซต์ที่ต้องประสานงาน ให้เสร็จสมบรูณ์ตรงเวลา.
• จัดทำเอกสารที่เกี่ยวข้องกับงานที่รับผิดชอบได้.
• ให้คำแนะนำในการดูและ และใช้ประโยชน์จากเว็บไซต์ให้กับลูกค้าได้.
• อัตรา: 1 ตำแหน่งเงินเดือน: ไม่ระบุ บาทสถานที่ปฏิบัติงาน: แขวงทุ่งพญาไท เขตราชเทวี จังหวัดกรุงเทพมหานคร จังหวัด: กรุงเทพมหานครเขต: พญาไท, ราชเทวี, สานเสนใน, ดินแดงคุณสมบัติผู้สมัครงาน: 1. ชาย/หญิง อายุ 24-30 ปี
• จบปริญญาตรี/โท สาขาใดก็ได้ หากจบจาก คณะที่เกี่ยวข้องกับเทคโนโลยีสารสนเทศ (คอมพิวเตอร์) จะได้รับการพิจารณาเป็นพิเศษ
• มีใจรักในการบริการ,ชอบการพูดคุยกับลูกค้า
• มีความรู้พื้นฐานทางด้าน IT,Website หรือ Software Computer
• มีความสามารถในการสื่อสารสูง สามารถอธิบายขั้นตอน วิธีการทำงานได้
• สามารถใช้งาน Microsoft Office ได้คล่องแคล่ว
• มีความละเอียดรอบคอบ และมีความรับผิดชอบในการทำงานสูง
• สามารถทำงานภายใต้แรงกดดันได้ดี
• บุคลิกภาพดี สุภาพ มีมารยาทดี
• ดำเนินกิจการพัฒนาซอฟท์แวร์ และธุรกิจออนไลน์
• มีธุรกิจ 3 กลุ่มธุรกิจ
• พัฒนาซอฟท์แวร์
• บริการเว็บสำเร็จรูป ร้านค้าออนไลน์
• บริการ SMS ครบวงจร สวัสดิการ:ฝึกอบรมเพิ่มทักษะในวิชาชีพ.
• เงินเดือน.
• โบนัส.
• เบี้ยขยัน.
• ประกันสังคม.
• วันหยุดพักผ่อนประจำปี.
• สัมนาประจำปี.
• ปรับอัตราเงินเดือนประจำปี.
• วิธีการสมัครงาน: เขียนใบสมัครด้วยตัวเองแล้วส่งอีเมล์
• ใบสมัครของผู้ที่ผ่านการพิจารณาแล้วเท่านั้น ที่จะได้รับการติดต่อสัมภาษณ์งานที่บริษัทฯ
• ไม่รับสมัครงานในรูปแบบ walk-in ติดต่อ: Human Resources DepartmentPIESOFT Company Limited.
• 128/21/1 ชั้น 3 อาคารพญาไทพลาซ่า ถนนพญาไท แขวงทุ่งพญาไท เขตราชเทวี กรุงเทพมหานคร 10400

Job type:

Internship

• Be responsible for facilitating until the delivery of the qualification training on agreed schedule.
• Support training session by preparing training documents and materials.
• Facility to run the online/ On-site session smoothly.
• Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, virtual classroom training, e-learning, etc.
• Provide and summarize the status of training hour or learning reports to management.

Skills:

Japanese, English

Job type:

Full-time

• The challenge to contribute to a very ambitious strategic development of our Contact Centers activity.
• The opportunity to join a pioneer team in terms of innovation of the Call Center activity.
• The chance to work with our diverse team both in APAC and in Paris, as well as our global community of coordinators, creating memories and connecting people and cultures.
• Ongoing training, learning, and continuous growth of your expertise.
• Strong sense of belonging.
• Reporting to the Director of External Contact Centers Operations based in Paris, France, this position is responsible for managing daily Contact Center operations of our Japanese speaking markets.
• You will oversee both Customer Care and Reservation activities, monitor and manage the performance to ensure achievement of high service level and Quality standard across all channels.
• Performance Management.
• Monitor daily operations performance of our BPO.
• Analyze performance & SLAs on each activity, identifying areas for improvement, and collaborating on strategies to enhance service delivery.
• Quality Assurance.
• Manage and improve Quality delivered by each contact center, make sure that it s in line with Accor s quality standards.
• Conduct quality assessments and calibrations with our BPOs.
• Monitor the quality of services delivered by external contact centers, conducting regular audits and assessments to ensure adherence to service level agreements (SLAs) and maintaining the desired standards of customer experience.
• Process, Training and Development.
• Collaborate with contact center partners to identify opportunities for process enhancement, suggesting and implementing improvements that optimize workflows and elevate service quality.
• Enhance communication efficiency, ensure that all the information & processes are deployed in our centers, in an efficient manner, with high quality.
• Identify key areas of improvement in our centers, collaborate with internal stakeholders to provide necessary training & guidance & support, ensuring a consistent customer experience.
• Demonstrated experience (3 to 5 years) in client relationship management or operations within a contact center environment.
• Exceptional verbal and written communication skills to effectively convey expectations and feedback.
• Analytics and data driven problem solver, able to derive insights and drive production improvements.
• Ability to work on teams and in a multi-cultural environment.
• Familiarity with contact center operations, and customer service best practices.
• You are hands-on and enjoy getting into the heart of the matter.
• Excellent communication skills in Japanese and English are required (written, spoken, read); one of the 2 is native.
• Job based in Bangkok with up to 1 travel per quarter.
• We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
• Why work for Accor?.
• We are far more than a worldwide leader. We welcome you as you are and support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us you can continue to explore limitless possibilities.
• Every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
• Do what you love, care for the world, dare to challenge the status quo!.
• Pay: Up to ฿90,000.00 per month.
• Operation/BPO Management: 2 years (Required).
• Japanese (Required).
• English (Required).

Skills:

Assurance, Legal, Accounting, Laos, English

Job type:

Full-time

• Identify new Chinese clients and services for PwC Thailand through multiple channels and within diverse industries (commercial banks, industrial zones etc.).
• Coordinate with PwC Mainland China, Hong Kong and Taiwan to develop business and service opportunities for Thailand inbound and outbound investments.
• Liaise with professional staff across lines of services at PwC Thailand (Assurance, Tax & Legal, Deals and WMS) and introduce new service opportunities.
• Arrange and run Chinese client meetings to introduce PwC Thailand s services and products, and explore new business opportunities.
• Be the coordinator of specific projects or engagements: work alongside professional staff and communicate with Chinese-speaking clients.
• Support the Mekong Region s China Business Desk members in Laos and Cambodia in identifying and following up on new opportunities.
• China Business Desk operations.
• Provide assistance to the China Business Desk leader on Chinese business strategies and follow up on activities in business plans.
• Manage the Mekong Region s China Business Desk members, including assigning tasks and providing overall guidance.
• Hold China Business Desk monthly meetings - prepare and lead discussions, invite speakers from different teams, circulate minutes etc.
• Arrange, manage and run seminars (online or in-person) for Chinese investors.
• Liaise with different lines of services to introduce Chinese clients to Thailand s investment environment, Thai tax and legal requirements and current accounting regulations.
• Post articles in Chinese on PwC s WeChat account, such as tax and legal insights, activity and M&A market information and updates to accounting rules.
• Translate publications, newsletters and think pieces into Chinese.
• Manage ad hoc China Business Desk tasks.
• Skills and qualifications.
• Bachelor s degree in Finance, Business Administration or Law.
• Experience in business development, auditing, consulting or working within a law firm would be an advantage.
• Excellent verbal and written communication skills in Chinese and English.Good at stakeholder management and negotiations.
• Excellent presentation skills.
• Preferred qualifications.
• Hold a CFA/CPA certification (or equivalent), or a lawyer s licence.
• Education (if blank, degree and/or field of study not specified).
• Degrees/Field of Study required: Degrees/Field of Study preferred:Certifications (if blank, certifications not specified).
• Required Skills.
• Optional Skills.
• Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Case Development, Business Development, Business Expansion, Business Partnering, Business Presentations, Business Requirements Analysis, Client Management, Client Prospecting, Coaching and Feedback, Communication, Compensation Strategy, Contract Negotiation, Creativity, CRM Software, Customer Acquisition, Digital Business Development, Distribution Channel Performance, Embracing Change, Emotional Regulation, Empathy, Executive Negotiation {+ 35 more}Desired Languages (If blank, desired languages not specified).
• Travel Requirements.
• Available for Work Visa Sponsorship?.
• Government Clearance Required?.