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Experience:

3 years required

Skills:

XML, English

Job type:

Full-time

• Provide point of contact for customers and support over tickets regarding cytric product and queries.
• Provide Support & Consultation as SME through phone, emails & chat in case required.
• Prompt and error-free processing of cases, if necessary in cooperation with other technical departments.
• Designing test scenarios for problem cases, performing error analyses.
• Create documentation.
• Provide prompt assistance in the area of customer care.
• Provide accurate incident resolution and service request management, within the established Service Level Agreement (SLA).
• Appropriately escalate issues to leadership and other teams.
• Proactively identify problem areas, and devise and deliver solutions to enhance the service quality and to prevent future problems.
• Assist the team lead with documentation and processes.
• Serve as an escalation point in resolving customer service issues within the scope of a specialist.
• Oversee the development and communication of help sheets, usage guides, and FAQs for end users.
• Provide accurate incident resolution and rervice request management, within established Service Level Agreement (SLA).
• Contribute business through reports and analysis (e.g. forecast),.
• providing qualitative feedback when needed.
• Analyse customer's business, operational and technical requirements (e.g. for internal reports).
• Support process improvement opportunities to drive operational efficiencies.
• Work closely with the Team/Stakeholders/stakeholding departments on incident progress and resolution.
• Create documentation for internal and external use with incident resolution and/or training.
• Support other technical teams as they operationalize new applications/tools to ensure the Global Support is prepared to support them and the customers.
• Create and conduct training sessions when needed for a variety of audiences.
• Any other tasks assigned by your line manager in accordance with your skills and experience.
• Candidate profile.
• Minimum 3 years experience in working with Cytric.
• Very good knowledge of Cytric and/or high expertise in specific Cytric areas.
• understanding of the Travel/Tourism Business.
• previous work experience in Customer Service or other relevant experience with strong technical affinity.
• Previous technical Customer Support experience.
• Solid PC and operating systems experience.
• Network knowledge.
• Log (xml) reading experience.
• Fluent in English.
• Diversity & Inclusion.
• Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
• Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Skills:

Research, Javascript, Sketch

Job type:

Full-time

• Collaborate with product management and engineering teams to define and implement innovative solutions for product direction, visuals, and experience.
• Execute all visual design stages from concept to final hand-off to engineering.
• Conceptualize original ideas that bring simplicity and user-friendliness to complex design roadblocks.
• Create wireframes, storyboards, user flows, process flows, and site maps to effectively communicate interaction and design ideas.
• Conduct user research and evaluate user feedback to enhance the usability and appeal of the product.
• Establish and promote design guidelines, best practices, and standards.
• Implement responsive design for mobile and web platforms.
• Work with front-end developers to ensure the technical feasibility of UI/UX designs.
• Optimize designs for maximum speed and scalability.
• Proven UX/UI experience with a strong portfolio.
• Proficiency in HTML, CSS, JavaScript, and modern web frameworks/libraries.
• Experience with user interface design patterns and standard UCD methodologies.
• Familiarity with design and prototyping tools such as Sketch, Figma, Adobe XD, etc.
• Understanding of basic front-end languages: HTML5, CSS3, JavaScript.
• Experience in creating wireframes, storyboards, user flows, process flows, and site maps.
• Excellent visual design skills with sensitivity to user-system interaction.
• Ability to solve problems creatively and effectively.
• Up-to-date with the latest UI trends, techniques, and technologies.
• UX/UI Architect.
• Lead the design of user interfaces for a variety of digital products, ensuring a cohesive and consistent experience across all platforms.
• Define the overall structure of digital products, balancing user needs with business goals and technical capabilities.
• Develop high-level and/or detailed storyboards, mockups, and prototypes to effectively communicate interaction and design ideas.
• Guide and mentor a team of UX/UI designers and collaborate with cross-functional teams to drive the design vision and strategy.
• Conduct in-depth user research and usability testing to validate design concepts.
• Establish comprehensive UX/UI design standards, documentation, and processes.
• Analyze user interface problems and create design solutions that meet measurable business goals and requirements.
• Work closely with developers to ensure accurate implementation of UI designs and maintain design consistency throughout the product lifecycle.
• Extensive experience in UX/UI design with a portfolio that demonstrates complex and creative UX solutions.
• Strong leadership skills and experience managing or directing design teams.
• Expertise in UX software such as InVision, UXPin, Balsamiq, Framer, or similar.
• A deep understanding of mobile-first and responsive design.
• A solid grasp of user-centered design and testing methodologies, subsystems, and usability and accessibility concerns.
• Advanced knowledge of the full web technology stack (e.g., HTML/CSS, JavaScript, XML, browsers, etc.).
• Ability to iterate designs and solutions efficiently and intelligently.
• A clear understanding of the importance of user-centered design and design thinking.
• Ability to work effectively in a team setting including synthesizing abstract ideas into concrete design implications.
• Both roles require a blend of creative and technical skills, as well as a passion for improving the user experience through thoughtful design and attention to detail.

Job type:

Full-time

• Manage software developer team to deliver customer project Collaborate within and among the customer and developer team and also overseeing the outsource.
• Keep monitoring the work progress and escalate any issues to the team when it's needed.
• Providing reports and activity updates to management.
• Ensure the team is working according to customer requirement and control project plan and timeline.
• Analysis of user requirements, design and develop software applications are to provide the best solution according to business needs- Provide and run software testing (e.g. Unit test, System integration test / UAT,Performance and Security test.
• Involve in quality assurance of procedures to support and manage project to develop on plan and quality.
• Control and monitor project progress to deliver the project within budgetand timeplan.
• Coordinate well with other teams such as Infra&Network team when troubleshooting the issues.
• Coordinate AIS Security Audit and Compliance team.
• Comply with the development process up to the standard guideline.
• Participate in the area of security and audit where it's required.
• Working closely with security, risk, compliance, audit team to ensure the gaps can be closed according to the request in the agreed schedule..
• Bachelor or Master s degree in Management Information System, Information Technology, Computer Science, Business Computer or other related field.
• At least 5 years experience in skill SQL Server, PL/SQL, and MySQL.
• Programming language /Technology: HTML, XML, Java, JavaScript, PHP, C#, Vb.net, VB classic, Perl script, ASP and SQL command.
• Familiar with Microsoft SQL Server. MySQL.
• Proficient in Database design and deep understanding of RDBMS/no-SQL.
• Perform analysis, design, coding, testing, deploying, and maintaining for assigned projects.
• Document system process flows and other documents required for application development.