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Skills:

Usability Testing, Compliance, English

Job type:

Full-time

• Masters Degree or PhD or equivalent experience in Computer Science, Human-Computer Interaction, Information Science, Psychology, Social Science, or any related field.
• 10+ years of relevant experience in consumer-facing business domains.
• Expert in Quantitative research. (Log analysis, internal metrics triangulation, survey design, response effects, sampling, crosstabs, and statistical concepts, etc.).
• But, also has experience with Qualitative and user-centered design methods (individual and group interviews, diary studies, direct observation, think-aloud usability testing, etc.).
• Comfortable with planning, scoping, conducting, analyzing and communicating research.
• Experience in evaluating, negotiating, and working with external research vendors.
• Be able to describe user problems and business opportunities to a variety of stakeholders by leveraging both quantitative and qualitative data.
• Ability to demonstrate critical thinking beyond business requests.
• Is a great storyteller and communicator, able to speak fluently to business people, product teams, designers, engineers, and other stakeholders. (in English).
• Enjoys collaborative work in a dynamic, data-driven, and creative environment.
• Conducts research end-to-end for high impact, leading stakeholders to the best collaboration with research for their goals.
• Initiates research efforts serving Product Vertical goals in the medium- and long-term given a well-informed understanding of the business.
• Formulates programmes of study and cumulative knowledge sharing relevant to the strategic objectives of their teams.
• Leads projects that are collaborations with other stakeholders.
• Accounts for the pros and cons of various research methodologies, and mentors others the use of techniques and tools for high-quality execution.
• Expertise at evaluating research opportunities, particularly with ambiguous requests e.g. importance, urgency, and impact.
• Ability to manage, challenge and shape inbound research requests, and propose solid research projects or programs.
• Excellent project execution, while exploring alternate methods, mixed methods and innovative approaches.
• Deep understands of the pros and cons of quantitative and qualitative research - and use of this knowledge to direct projects to appropriate methods.
• Deep expertise in at least one domain (eg. Pricing), a user type (eg. Business traveler) or a method (eg. Diary Study), being the "go-to person" on the research team for this.
• Triangulation of findings, methods, and theories within a project to ensure reliability and depth of insight.
• Ability to maximize the value and efficiency of research by applying secondary research and expert inspection methods.
• Solid knowledge of various software tools common in the field (e.g. for surveys, diary studies, analysis), and ability to apply the right tool to the problem.
• Solid knowledge of GDPR, data compliance and ethics that is present in all of their activities.
• Drives cross discipline/department collaboration via research insights/activities.
• Collaborates efficiently with other researchers and other disciplines with clear commitment to shared ownership.
• Shows excellent communication skills; tailored communication style for different audiences, concise and to the point, open to take input and feedback.
• Contributes to the communication and implementation of agreed standards of research excellence across the organization.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

Skills:

Analytical Thinking, Problem Solving, Data Analysis, User Experience (UX)

Job type:

Full-time

• Provide a comprehensive and authoritative view of the customer experience and develop strategy across the enterprise to maximize customer acquisition, loyalty, retention and profitability.
• Map end-to-end customer journey catering for unique interaction across touchpoints, assess "Moment of Truth" and identify key customer pain points.
• Leverage end-to-end customer insight & analytics program that tracks, measures and reports CX KPI s with the focus being the elevation of CX index and platform that cap ...
• Propose recommendations and improvement actions to improve business operations, user experience, bridging the gap between desired customer journey and operational process.
• Lead implementation of key CX initiatives/solutions to enhance quality and differentiate CX across various touch-points.
• Provide insights to organizations from their customers so they make more informed decisions.
• Work collaboratively across the organization to develop segment strategies including customer value proposition, offerings and supporting experiences which lead to increase customer satisfaction.
• Managing the execution of FWD CX strategic initiatives across key journeys e.g. Customer Journey Mapping, Customer design thinking workshops.

Skills:

Research, Javascript, Sketch

Job type:

Full-time

• Collaborate with product management and engineering teams to define and implement innovative solutions for product direction, visuals, and experience.
• Execute all visual design stages from concept to final hand-off to engineering.
• Conceptualize original ideas that bring simplicity and user-friendliness to complex design roadblocks.
• Create wireframes, storyboards, user flows, process flows, and site maps to effectively communicate interaction and design ideas.
• Conduct user research and evaluate user feedback to enhance the usability and appeal of the product.
• Establish and promote design guidelines, best practices, and standards.
• Implement responsive design for mobile and web platforms.
• Work with front-end developers to ensure the technical feasibility of UI/UX designs.
• Optimize designs for maximum speed and scalability.
• Proven UX/UI experience with a strong portfolio.
• Proficiency in HTML, CSS, JavaScript, and modern web frameworks/libraries.
• Experience with user interface design patterns and standard UCD methodologies.
• Familiarity with design and prototyping tools such as Sketch, Figma, Adobe XD, etc.
• Understanding of basic front-end languages: HTML5, CSS3, JavaScript.
• Experience in creating wireframes, storyboards, user flows, process flows, and site maps.
• Excellent visual design skills with sensitivity to user-system interaction.
• Ability to solve problems creatively and effectively.
• Up-to-date with the latest UI trends, techniques, and technologies.
• UX/UI Architect.
• Lead the design of user interfaces for a variety of digital products, ensuring a cohesive and consistent experience across all platforms.
• Define the overall structure of digital products, balancing user needs with business goals and technical capabilities.
• Develop high-level and/or detailed storyboards, mockups, and prototypes to effectively communicate interaction and design ideas.
• Guide and mentor a team of UX/UI designers and collaborate with cross-functional teams to drive the design vision and strategy.
• Conduct in-depth user research and usability testing to validate design concepts.
• Establish comprehensive UX/UI design standards, documentation, and processes.
• Analyze user interface problems and create design solutions that meet measurable business goals and requirements.
• Work closely with developers to ensure accurate implementation of UI designs and maintain design consistency throughout the product lifecycle.
• Extensive experience in UX/UI design with a portfolio that demonstrates complex and creative UX solutions.
• Strong leadership skills and experience managing or directing design teams.
• Expertise in UX software such as InVision, UXPin, Balsamiq, Framer, or similar.
• A deep understanding of mobile-first and responsive design.
• A solid grasp of user-centered design and testing methodologies, subsystems, and usability and accessibility concerns.
• Advanced knowledge of the full web technology stack (e.g., HTML/CSS, JavaScript, XML, browsers, etc.).
• Ability to iterate designs and solutions efficiently and intelligently.
• A clear understanding of the importance of user-centered design and design thinking.
• Ability to work effectively in a team setting including synthesizing abstract ideas into concrete design implications.
• Both roles require a blend of creative and technical skills, as well as a passion for improving the user experience through thoughtful design and attention to detail.

Skills:

Legal, English

Job type:

Full-time

• Craft and maintain a consistent and persuasive voice and tone for all e-commerce touchpoints, including but not limited to product pages, checkout flows, user interface (UI) elements, notifications, error messages, and seller centres.
• Collaborate closely with cross-functional teams, including UX designers, product managers, marketing specialists, and developers, to ensure the seamless integration of compelling copy within the user experience.
• Localise content from the source language to the local language, ensuring it resonat ...
• Create clear, concise, and user-friendly microcopy for buttons, forms, tooltips, and other interactive elements, providing users with clear directions and assistance when needed.
• Gather feedback to continuously iterate and improve the effectiveness of the written content.
• Stay updated with industry best practices and new technologies, integrating emerging trends into the UX writing process to drive innovation.
• Ensure all content adheres to brand guidelines, legal requirements, and regulatory standards.
• Basic Qualification.
• Hard skillsA native level fluency in written and spoken Thai and English.
• Design tool: Figma.
• Content management system.
• Content strategy: UX writing style guide, voice, and tone.
• Information architecture.
• Localization.
• Product knowledge in e-commerce is a huge plus.
• Soft skillsEmpathy.
• Curiosity.
• Attention to detail.
• Communication.
• Presentation.
• Flexibility.
• Stakeholder management.
• Communication.
• Prioritization.
• If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.

Experience:

7 years required

Skills:

Legal, Statistics, SQL, English

Job type:

Full-time

• Analyze the online travel ecosystem, markets, competitive landscape and user requirements.
• Conceptualize, launch and optimize products and features, experiment, test their performance and iterate quickly.
• Work collaboratively with Engineering, Marketing, Legal and UX teams on cutting-edge technologies.
• Develop innovative solutions to some of the world's difficult problems by collaborating as needed across regions, product areas, and functions.
• 7+ years of Product Management experience.
• Proven ability to leverage analytics and quantitative methods to inform and influence decision-making.
• Strong data skills.
• Excellent communication skills (both verbal and written in English) with proven ability to convey complex messages clearly and with conviction to different stakeholders.
• Experience developing and launching products.
• Experience leading global product vision, go-to-market strategy and design discussions.
• Entrepreneurial and analytical skills; effective at breaking down complex problems and driving and managing change.
• Hands-on mentality.
• MBA or Master's degree in Math, Economics, Computer Science or Statistics.
• Data tools - SQL, Python, R, or equivalent.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

Experience:

3 years required

Skills:

Research

Job type:

Full-time

• Partner with product and business teams to research, design, and prototype new user experiences.
• Create digital solutions that address customer needs and achieve business objectives.
• Perform user research to understand user needs and validate proposed solutions.
• Participate in internal projects to improve the effectiveness and efficiency of the UX design team.
• Thai citizens (fluent Thai speaker) only.
• 3+ years of product design experience, with an emphasis on mobile UX design.
• Portfolio available demonstrating a history of delivering quality products, your roles and responsibilities, and the design processes used.
• An understanding of user-centric principles, human-computer interaction, psychology, and usability.
• A talent for articulating ideas and presenting your work.
• Fluency with industry-standard design tools (We use Figma).
• Experience mentoring and upskilling other designers.
• Very comfortable with speaking up, asking questions, and receiving feedback.
• Experience using Design Thinking (or similar design methodology) preferred.
• Able to handle multiple projects and tasks simultaneously.

Experience:

2 years required

Skills:

Social media, Product Development, Quality Assurance

Job type:

Full-time

• Brand Consistency: Develop and maintain a cohesive visual identity that aligns with the brand s goals and messaging across all platforms.
• Visual Design for UI: Collaborate with UX/UI teams to design intuitive interfaces that are both user-friendly and visually appealing.
• Marketing Materials: Create and design promotional materials such as digital ads, brochures, and flyers for marketing campaigns.
• Social Media Graphics: Design eye-catching graphics for social media platforms to increase engagement and brand visibility.
• In-App Graphics: Develop icons, banners, and other visual elements used within the app, ensuring they align with the overall design theme.
• Collaborative Work: Work closely with cross-functional teams including marketing, product development, and communications to ensure coherent visual storytelling.
• Innovative Design: Stay updated on the latest design trends and tools, applying innovative techniques to keep the app s visuals fresh and exciting.
• Illustrations & Animations**: Create custom illustrations and animations to enhance content and appeal visually.
• Prototyping: Design and present prototypes and mockups to communicate design concepts to stakeholders for approval.
• Quality Assurance: Review and assure quality in all design materials before they go live, maintaining a high standard of work.
• Project Management: Handle multiple design projects simultaneously, meeting deadlines and managing workflow efficiently.
• Feedback Implementation: Gather and implement feedback from users and internal teams to refine and perfect design elements.
• Graduated in graphic design, communications design, or other design-related studies.
• More than 2 years of relevant experience.
• Experience in digital advertising agencies is a plus.
• Expert with the Adobe Creative Cloud and you are passionate about motion design.
• Conceptualize and translate ideas into clear and engaging communication pieces.
• High creativity and thinking outside the box.
• Artwork developing/designing is preferred.
• Confident in marketing knowledge, and have a common sense about business direction understanding.
• Interest in Social, self-motivated, ability to work under pressure, highly responsible.

Experience:

5 years required

Skills:

Product Owner, Product Development, Scrum, English

Job type:

Full-time

• Collaborate with business stakeholders to identify technology enablers to grow the business.
• Collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end products.
• Work closely with development team to Create User Story, Epic, Story tasks including conduct agile development process with the team.
• Produce and review product requirements documents and work with the UX/UI team to finalize product specification.
• Manage and control the completion of projects, overseeing all aspects of solution implementation from start to finish to meet agreed scope, schedule and budget.
• Use metrics and data visualization to report progress and support data-driven decision making.
• Owns the product launch, conducts user acceptance tests, assists in framing and execution of test cases, and communicates post-launch feedback to business and platform product stakeholders.
• Provide the idea to improve products to meet customer needs (the idea must be based on the data driven).
• Working with TDD QA to create test cases as a requirement.
• Work closely with QA and business team to perform the UAT to make sure the highest quality of products.
• Analyze product usage and customer feedback to improve the product.
• Perform the product discovery process or job to be done to identify what customer really needs.
• Create product road map and plan.
• Provide data in all aspect to upper management for a decision making.
• Provide the project status report to upper management.
• Motivate and drive team to provide the highest productivities.
• Cooperate with all parties to make work go smoothly.
• Reduce conflicts between all working parties in various departments.
• Do the Risk and Mitigation plan.
• Present the status of the product development to Upper Management.
• Bachelor s degree in information technology, Computer Science or related fields.
• 5+ years of Scrum-based Agile project management experience, have worked on large, scaled projects.
• Proven experience as a technical product Manager/Owner or similar role and 5+ years of work experience in digital product design, planning for products solution, products feature prioritization and implementation.
• Good Understand concept of SQL Command, API, Database design, Web/Mobile development, Micro Service Development.
• Good command of both spoken & written English.
• Strong leadership and people management skill.
• Great Emotional control.
• Self-motivated, eagerness to learn and embrace new challenges.
• Good Team working.
• Positive thinking.
• Willing to work with any assigned tasks.
• Willing to help each other.
• Do the best with every assigned tasks.
• Location: True Digital Park, Bangkok.

Experience:

8 years required

Skills:

Product Owner, Software Development, Analytical Thinking, English

Job type:

Full-time

• Understand business requirements and translate them into application features.
• Collaborate with related teams to design applications or features including UX/UI.
• Design business operation flow, program logic and exception according to business requirements.
• Develop user story and functional specification to accurately represent application design, logic and interface.
• Support Product Owner to define product operating model.
• Support functional testing in feature clarification and related issues.
• Support production incident and defect root cause analysis.
• Support system deployment in part of Production Verification Test.
• Support change management e.g. review training material/user manual, support in demo/training session.
• Qualifications Bachelor or Master s Degree in Computer Science, Computer Engineer, Information Systems, or related fields.
• 0-8 years of experience in business analyst, system analyst, product owner or similar roles of software development business. New grads are also welcomed.
• Excellent understanding of software design and implementation process.
• A team player with excellent communication and presentation skills.
• Excellent verbal and written communication in Thai and English language.
• Good analytical thinking and problem-solving skills.
• We're committed to bringing passion and customer focus to the business. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.

Skills:

Legal, Statistics, SQL, English

Job type:

Full-time

• Analyze the online travel ecosystem, markets, competitive landscape and user requirements.
• Conceptualize, launch and optimize products and features, experiment, test their performance and iterate quickly.
• Work collaboratively with Engineering, Marketing, Legal and UX teams on cutting-edge technologies.
• Develop innovative solutions to some of the world's difficult problems by collaborating as needed across regions, product areas, and functions.
• Bachelor's degree in technical field (i.e. Computer Science, Statistics, Engineering, Mathematics, or similar quantitative discipline).
• Proven ability to leverage analytics and quantitative methods to inform and influence decision-making.
• Strong data skills.
• Excellent communication skills (both verbal and written in English) with proven ability to convey complex messages clearly and with conviction to different stakeholders.
• Experience developing and launching products.
• Experience leading global product vision, go-to-market strategy and design discussions.
• Entrepreneurial and analytical skills; effective at breaking down complex problems and driving and managing change.
• Hands-on mentality.
• MBA or Master's degree in Math, Economics, Computer Science or Statistics.
• Data tools - SQL, Python, R, or equivalent.
• LI-Hybrid.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

Experience:

2 years required

Skills:

Automation, Software Development, Assurance, English

Job type:

Full-time

• Lead and mentor teams of Product Managers, UI/UX Designers, QA engineers, and Product Operations professionals.
• Develop and execute the product and technology roadmap for Thailand in alignment with company strategy.
• Foster a culture of innovation, collaboration, and accountability across teams.
• Liaise with Country Manager, CTO, and regional Product & Tech Sr Director to ensure alignment with overall product and tech strategy.
• Oversee end-to-end product development lifecycle, ensuring timely and quality delivery.
• Work closely with product management to define product vision, prioritize initiatives, and track key milestones.
• Ensure the UI/UX team delivers high-quality, user-centric designs that enhance the customer experience.
• Work with regional leaders to implement and maintain robust QA processes to ensure product reliability and performance.
• Monitor and improve operational processes to drive efficiency and scalability within product operations - to handle incoming Production incidents and service requests from business users.
• Serve as a key liaison between the technical team and senior business stakeholders in Thailand.
• Collaborate with regional and local teams to identify new opportunities for product development and optimization.
• Communicate technical concepts to non-technical stakeholders effectively.
• Stay abreast of the latest trends in insurtech and emerging technologies, identifying opportunities to innovate within the business.
• Lead efforts to optimize processes through automation and other technologies, including RPA.
• Bachelor s degree in Computer Science, Information Technology, Engineering or related field.
• At least 2-3 years of experience in IT leadership roles, preferably within insurtech, fintech, or other tech-driven industries. Ex-Senior/ Lead Product Managers are welcomed to apply.
• Prior experience working in a high-growth tech startup environment.
• Good understanding of the insurance or insurtech landscape/ working experience with insurance/ insurtech company in Thailand or Southeast Asia.
• Strong leadership and management skills with proven experience managing product teams.
• Strong analytical skills with a focus on data-driven decision-making.
• Strong understanding of product lifecycle management, agile methodologies, and software development processes.
• Expertise in modern product management and design principles (UX/UI).
• Experience implementing and managing quality assurance frameworks.
• Familiarity with operational efficiency tools and strategies (e.g., RPA, automation).
• Ability to manage multiple projects in a fast-paced, dynamic environment.
• Strong communication and stakeholder management skills.
• Fluent in both Thai and English. Chinese is a plus.
• About FUSE.
• Fuse is a breakthrough company in the insurance industry. We provide one app for various insurance product types from numerous well-known and trusted insurance companies. We have expanded our business not only in Indonesia but also China and Vietnam, and are planning on an even bigger expansion to grab markets from other Southeast Asia countries.
• Our vision is to deploy the latest cutting-edge technology that enables everyone to buy, claim, or sell all kinds of insurances easily and instantly.
• Our mission is to be an insurance technology/platform partner that allows all online/offline channel partners to sell multiple insurance products from multiple insurance companies online in real-time.
• Fuse is committed not only to make insurance easily available for everyone but also to spread awareness about the importance of having financial plans and protection through insurance.
• More about FUSE.
• FUSE Group LinkedIn.
• Instagram @lifeatfuse.

Skills:

eCommerce, Digital Marketing, SEO, English

Job type:

Full-time

• Collaborate with cross-functional teams to manage all aspects of digital marketing activities, including marketing planning, content strategy and development, promotional campaigns, online marketing, mobile app design, web/app analytics, digital media strategy, eDM, CRM, paid search, SEO, promotions, social media, and in-store activities.
• Plan and implement digital marketing strategies to boost mobile application traffic by tracking monthly active users and overseeing all aspects of mobile application an ...
• Collaborate closely with mobile app developer tailored to each persona.Ensure excellent user interfaces and features, optimized for mobile platforms.
• Monitor task queues and issue logs, allocating resources to ensure on-time completion of tasks and resolution of issues/bugs.
• Accurately estimate the duration of design, development, and testing tasks.
• Plan content for online platforms such as Line OA, the company website, social media platforms, and mobile applications.
• Ecommerce digital marketing.
• Measure on report Performance of all digital marketing campaigns and asset against goals (ROI and KPIs).
• Identify Trend and insight and Optimize spend and Performance.
• Collaborate with Internal team for Creative, Content and Optimize customer journey.
• Utilize strong analytical ability to evaluate media performance and end to end marketing funnel across multiple Channel and customer touch point.
• Collaborate with Agencies and Platform partner (Shopee, Lazada, etc.).
• Proactively feedback latest and critical e-customers comments for uplifting service quality and shopping experience.
• Degree in Computer Science, Computer Engineer, Information Technology or a related field.
• Good Command of Written and Spoken English.
• Experience with Mobile Applications Basic Design Skills in UX/UI.
• Experience managing Digital media for business/ ecommerce Business.
• Hands on experience with Social media advertising Platform, Campaign planning, analysis, and Optimization.
• Proficiency in digital media KPIs tracking and Online analytic is a must.
• Experience in Both digital creative development and digital marketing across multiple channel and Platform.
• Primary Location: TH-10-Bangkok.
• Schedule: Full-time Unposting Date: Ongoing

Skills:

Scrum, Industry trends, Product Design

Job type:

Full-time

• Set ambitious and clear product vision and communicate the story effectively to key stakeholders and the team.
• Own the end-to-end product strategy from inception and determine business value once solution enters production.
• Build Backlog of product features, i.e. write user Stories and acceptance criteria together with the work-cell team.
• Continuously improve Backlog ensuring all items are clearly described, estimated and prioritized.
• Ensure customer-driven design considering user pain points and usability test results, while using market and industry knowledge to deliver a well-positioned product.
• Approve each Feature and provide valuable feedback for the team.
• Drive Sprint- and release plans together with the Scrum Master.
• Exercise strong decision making mandate from executive group to own product end-to-end.
• Work with Solution Architect to build a modular and reusable solution.
• RequirementsDeep knowledge of relevant domains/products/journeys.
• Solid knowledge of industry trends pain points to be able to create a high value product vision and user demands and.
• Comfortable with technology/IT to be enable engagement and discussion with tech team to understand risks.
• Experience in Agile Development, with specific Product Design (UX/UI) and Product Owner (or similar) experience, should be confident in building and managing the Backlog of work.
• Strong communication skills with ability to communicate complex messages and trade-offs and tell a compelling story.
• Sufficient authority to make real time decisions in the lab (should be an actual Product Manager, or a direct report).
• Ability to influence a diverse group of stakeholders - strong leadership skills.
• Strong problem solver with ability to lead the team to push the solution and progress.
• Challenger mindset and passion to challenge status quo to find new solutions and drive out of the box ideas - loves and embraces change.
• Believes in a non-hierarchical culture of collaboration, transparency and trust across the team.
• Not afraid to roll up the sleeves and seeks to go outside comfort zone to learn - pushes the team to do the same.

Skills:

Research, Usability Testing, Data Analysis, English

Job type:

Full-time

• Conducting user research through interviews, surveys, usability testing, and data analysis to understand user needs, behaviors, and pain points.
• Analyzing research findings to identify design opportunities and define user personas.
• Collaborating with stakeholders, product managers, and developers to understand project goals and requirements.
• Developing design strategies and concepts that align with business objectives and user needs.
• Creating user journey maps, wireframes, and prototypes to communicate design concepts.
• Designing intuitive and visually appealing user interfaces for web, mobile, and other digital products.
• Ensuring design consistency and adherence to established design systems and branding guidelines.
• Considering accessibility and usability principles in design decisions.
• Defining interaction models, information architecture, and navigation patterns.
• Designing micro-interactions and animations to enhance the user experience.
• Ensuring a smooth and cohesive flow between different components and features.
• Creating detailed design specifications, style guides, and design documentation for developers.
• Effectively communicating design rationale, concepts, and solutions to cross-functional teams.
• Facilitating design reviews and incorporating feedback from stakeholders.
• Contributing to the development and maintenance of design systems and pattern libraries.
• Ensuring design consistency and scalability across multiple products or platforms.
• Staying up-to-date with the latest design trends, tools, and best practices.
• Continuously improving design processes and workflows.
• Identifying opportunities for innovation and exploring new design approaches.
• Managerial Responsibilities.
• Manages assigned projects from conception to completion, adhering to timelines and budgets.
• Acts as the primary point of contact for designers and clients, ensuring clear communication and expectations.
• Prepares project briefs, estimates timelines and resources, and tracks project progress.
• Presents design solutions and proposals to clients, addressing their questions and concerns.
• Assigns tasks and manages the workload of designers on the team.
• Provides ongoing feedback and mentorship to help designers improve their skills through regular 1:1 meetings.
• Identifies training needs and opportunities for professional development within the team.
• Fosters a collaborative and supportive team environment, learning and growth.
• Conducts quarterly and yearly performance reviews to set goals, provide constructive feedback, and discuss career aspirations.
• Maintains high design quality by reviewing and providing feedback on design work.
• Ensures all deliverables meet client specifications and agency design standards.
• Collaborates with designers to refine design solutions and iterate based on feedback.
• Analyzes design workflows and identifies areas for improvement.
• Implements new processes and tools to streamline design production.
• Ensures designers understand and follow established design processes and company policies.
• Monitors project timelines and identifies potential resource allocation issues.
• Encourages accurate and timely logging of design hours in project management tools.
• Manages resources effectively to ensure timely project completion.
• Works closely with account managers, developers, and other teams to ensure seamless project execution.
• Participates in client meetings and contributes to cross-functional brainstorming sessions.
• Ensures design decisions align with overall project goals and client objectives.
• Contributes to crafting design proposals and sales decks to win over new clients by showcasing the UX design process and its value proposition.
• Collaborates with marketing teams to develop user-centered content strategies that resonate with the target audience.
• May be involved in refining company decks for presentations to investors or partners, ensuring clarity and user engagement.
• Must Have.
• Ability to communicate fluently in English, Spoken and written.
• A portfolio of project case studies that demonstrates UX design methods and processes.
• Experience designing in Figma, particularly with using components and design systems.
• Experience creating native applications and responsive websites.
• Proven experience with interaction design and prototyping.
• A strong understanding of mobile and web interface patterns.
• A strong understanding of design guidelines such as Apples HIG and Google s Material design.
• An outstanding design portfolio that demonstrates great design for web and/or mobile platforms.
• A good understanding of graphic design, color theory, fonts and illustration.
• A good understanding of UX design principles.
• Comfortably communicate in English both written and spoken.
• Thai Nationality.
• 4+ years experience in a similar UX design role.
• Experience in a digital Agency, and client-facing roles is a big plus.
• Strong communication skills (written and verbal) to ensure solid understanding of client s requirements and collaboration with developers and other project stakeholders.
• 10(15) days annual paid vacation.
• Flexible working hours.
• Hybrid working policy.
• Health insurance.
• Life insurance.
• Provident fund.
• Learning support.
• Free Lunch every Wednesday.
• An office in the heart of Bangkok, connected with MRT Queen Sirikit station.
• International work environment with over 20 different nationalities in the team.
• Working with a wide and interesting portfolio of clients in SEA and globally.
• Help with the international relocation, VISA and work permit process from start to finish.
• Opportunity to visit events and conferences.
• Standard perks such as free drinks and snacks in the office, team activities, trips and great parties.

Skills:

Product Owner, English

Job type:

Full-time

• Understand user needs, collect and analyze qualitative and quantitative insights.
• Work closely with the founders to deliver the product strategy and business impact.
• Guide UX/UI design for new products and functionalities.
• Translate product ideas and business requirements into concise users stories and tickets.
• Set development priorities and maintain a consistently prioritized backlog.
• Collaborate daily with the developer team to build products users love.
• Analyze product data/KPIs and take fast decisions to grow your products.
• Core product management skills we expect from you>3-5 years experience in a digital product management / product owner role.
• Start-up experience is a plus.
• Track record in developing digital products and measuring success based on KPIs.
• Analytical mind, hungry for data-driven analyses, insights and logical reasoning.
• Effective in communicating a clear product vision.
• Understanding of systems and technologies powering your products.
• Interpersonal, communication and (self-)management skillsBusiness driven with a passion to build great products.
• Able to communicate well in English (written and spoken).
• Great team player, eager to brainstorm and get things done.
• Passion for writing clean and structured tickets.
• Ability to take a project from scoping through successful launch and growth.
• Fast-paced, detail-oriented, well-structured and organized..
• Compensation.
• We offer a competitive base salary with an annual performance-based bonus. The remuneration package will be adjusted annually after performance review.
• 10 days of annual leave in the first year, growing by 1 day per year to 15 days per year.
• 5 days of business leave.
• Health insurance on top of standard social security.
• International work environment and culture.
• 5 work days per week, hybrid work-from-office / work-from-home.
• 1-year BOI-sponsored visa & work permit application and renewal by our HR for expats.
• Email: [email protected] or [email protected].
• Subject: (Senior) Product Owner - [Your Name].
• How many years of work experience do you have as a digital product manager / product owner?.
• Please describe your most important digital product management success (or failure), what was your role in this, and which learnings have you gained from it?.
• What is your expected salary range? (Min - max).

Job type:

Full-time

• Collaborate with business stakeholders to identify technology enablers to grow the business
• Collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end products
• Produce and review product requirements documents and work with the UX/UI team to finalize product specification
• Manage and control the completion of projects, overseeing all aspects of solution implementation from start to finish to meet agreed scope, schedule and budget
• Use metrics and data visualization to report progress and support data-driven decision making
• Owns the product launch, conducts user acceptance tests, assists in framing and execution of test cases, and communicates post-launch feedback to business and platform product stakeholders
• Provide the idea to improve products to meet customer needs (the idea must be based on the data driven)
• Work closely with QA team to create the test cases and perform the UAT to make sure the highest quality of products
• Analyze product usage and customer feedback to improve the product
• Perform the product discovery process or job to be done to identify what customer really needs.
• Create product road map and plan.
• Provide data in all aspect to upper management for a decision making.
• Bachelor's degree in Information Technology, Computer Science or related fields
• At Least 5 years of experience as a Developer, Software Engineer, Project Manager, Product Owner or System Analyst Positions
• Self-motivated, eagerness to learn and embrace new challenge
• Strong leadership and people management skill.
• Location: BTS Ekkamai
• Working Day: Mon-Fri.

Experience:

7 years required

Skills:

Management, UI / UX, Negotiation

Job type:

Full-time

• Innovative Product Design: Create cutting-edge lending solutions tied to telecom (e.g., new phone financing, innovative subscription bundles, and service upgrades).
• UX/UI Journey Innovation: Design frictionless, personalized customer journeys from loan application to repayment across apps and digital platforms.
• Integrated Customer Offers: Launch unique convergence packages that bundle loans with telecom plans, unlocking new experiences like instant device upgrades or premium data plans.
• Strategic Partnerships: Collaborate with telecom and partners to align goals and develop innovative, future-proof solutions.
• Performance Excellence: Track KPIs, loan performance, and user engagement to ensure sustainable growth.
• Compliance & Risk Management: Balance innovation with compliance, ensuring all solutions meet telecom and financial regulations.
• Education: Bachelor s degree (MBA preferred).
• Experience: 7+ years in product management, lending, telecom, or fintech.
• Skills:Expertise in UX/UI journey design and digital experience optimization.
• Visionary thinker with strong leadership and strategic capabilities.
• Excellent negotiation and stakeholder management skills.
• Industry Knowledge: Familiar with telecom ecosystems, digital lending, and mobile financing platforms.

Experience:

5 years required

Skills:

UI / UX, Finance, Management, Project Management

Job type:

Full-time

• KYC Strategy: Develop and implement a comprehensive KYC strategy tailored for telecom-linked VB products, ensuring compliance and efficiency.
• User-Centric Onboarding: Create intuitive onboarding processes that enhance customer satisfaction while centralizing consent for future use.
• UX/UI Journey Design: Collaborate with design teams to craft engaging customer journeys across telecom service channels.
• Data Management: Oversee accurate customer data collection and compliance with regulatory requirements, including data structure and retrieve for future usage.
• Cross-Functional Collaboration: Align KYC processes with marketing and product strategies through close collaboration with telecom partners and internal teams.
• Education: Bachelor s degree in Finance, Business, or related field (MBA preferred).
• Experience: 5+ years in KYC, compliance, or onboarding roles, preferably in telecom or financial services.
• Skills:Strong grasp of UX/UI design and customer journey optimization.
• Excellent logical articulation, analytics and project management skills.
• Outstanding communication abilities to engage stakeholders effectively.
• Industry Knowledge: Familiarity with telecom products, KYC regulations, and digital onboarding solutions.