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Skills:

Assurance, Project Management, Automation

Job type:

Full-time

• Collaborate with cross-functional team members within and across business units to leverage internal product knowledge and expertise for optimum efficiency.
• Interact with product management, project management and development teams to develop a strong understanding of the project and testing objectives.
• Design and create test cases and scripts to address business and technical use cases.
• Work closely with developers to design test criteria and develop automated tests.
• Lead and develop the automation strategy/effort and generate scripts to perform automated testing cycles using Robot framework, Python, Shell script.
• Perform both Manual and Automation testing, performance testing, End to End testing.
• Participate in the architecture and design of a feature early in the development cycle, influencing it to drive quality and adherence to specifications.
• Create documentation for QA process.
• Maintain regular and punctual attendance at work.
• Owns continuous improvement for existing and new processes.
• All other duties as assigned.
• Relevant work experience in development and/or testing role. Or 3+ years for senior QA position.
• Excellent verbal and written communication skills.
• Technical background and an understanding of software testing.
• Good development/scripting skills in common languages like Python, JAVA, Shell script, etc.
• Knowledge of automated testing tools, like Selenium, Robot Framework, Appium, Cypress, JMeter etc.
• Proven ability to manage and prioritize multiple, diverse projects simultaneously.
• Must be flexible, independent and self-motivated.
• Knowledge of Performance testing is an added advantage.
• Experience with some common QA testing tools and best practice.
• Strong desire to be part of a team and build great products.
• Location: True Digital Park, Bangkok.

Experience:

2 years required

Skills:

Public Relations, Legal, Computer Security, English

Job type:

Full-time

• Executes cybersecurity engineer tasks including, but not limited to, security patch management, security vulnerability management, and security configuration management.
• Tests, implements, deploys, maintains, reviews, and administers the cybersecurity tools.
• Assist in identifying, prioritizing, and coordinating the protection of critical cyber defense infrastructure and key resources.
• Coordinate with Cyber Defense Analysts to manage and administer the updating of rules and signatures (e.g., intrusion detection/protection systems, antivirus, and content blacklists) for specialized cyber defense applications.
• Identify potential conflicts with the implementation of any cyber defense tools (e.g., tool and signature testing and optimization).
• Operates and maintains production information security systems.
• Ensures proper cybersecurity documentation is in place regarding standard operating procedures.
• Monitors the industry and external environment for emerging threats and advises relevant stakeholders on appropriate courses of action.
• Oversees incident response planning and the investigation of security breaches and assists with any associated disciplinary, public relations, and legal matters.
• Applies expert knowledge and skills to resolve problems, including support concepts and methods, problem isolation and troubleshooting procedures, system and file recovery processes, and operating system and network configurations.
• Prepares and presents cogent and cohesive analyses and briefings advising management on new technological developments, techniques, and enhancements that result in increased time and cost efficiencies.
• Provides advice and assistance to troubleshoot the most complex problems in a manner that minimizes interruptions in the ability to carry out critical business activities.
• Supports rapid response teams in response to customer service problems resulting from catastrophic events such as virus infections or widespread power outages.
• Supports the development of a formal cyber security risk assessment program.
• Supports and assists in maintaining a vulnerability/gap/response assessment program.
• Supports the ongoing maintenance of the cyber-Kill Chain for the company, focusing on phases of cyber-attack and remediation/mitigation for each phase.
• Supports ongoing activities to develop, communicate, and support appropriate standards and risk controls associated with digital data.
• Supports the development and maintenance of a company Data Protection program.
• Responds to cybersecurity alerts.
• Cascade and leverage cybersecurity control and practice to the entire company group.
• Bachelor s or Master s degree in Computer Engineering, MIS, IT, or a related field.
• At least 2 years experience in computer security and 5 years in IT infrastructure.
• Have a foundation in good information security practices.
• Knowledge of International Security frameworks, Standards, and Guidelines, e.g., COBIT, NIST-800, ISO 27001, PCI-DSS, OWASP, etc.
• Experience in Security tools, e.g., EDR, ATP, WAF, IPS/IDS, Deception, TI/TIP, Anti DDoS.
• Experience in Cloud Environments, e.g., Google Cloud, AWS, Microsoft Azure.
• Experience with system and application security management and control.
• Experience with system, network, and OS hardening techniques. (e.g., remove unnecessary services, password policies, network segmentation, enable logging, least privilege, etc.).
• Experience with facilitating information security risk assessments.
• Technical writing, documentation development, process mapping, and visual communication skills.
• Hands-on experience with computer programming languages and/or scripting languages such as Python, Java, and Shell for automation.
• Professional certificates related to work (e.g., CISSP, CISM, AWS Certified Security, or similar general security certification) are desirable.
• Talent to identify and create a broad vision for a security solution and to execute it;.
• Systems Thinking - the ability to see how parts interact with the whole (big picture thinking).
• Proven experience of acting as an expert in project teams.
• A positive, can-do attitude who naturally expresses a high degree of empathy to others.
• Ability to explain your thoughts or findings also to non-technical professionals.
• Strong problem-solving and analytical abilities Able to work under minimal supervision, detail oriented.
• Excellent English (Spoken and Written).
• Location: True Digital Park, Punnawithi.

Job type:

Full-time

• ออกแบบระบบเกี่ยวกับ cloud computing, DR site, remote site.
• บริหารจัดการระบบเครือข่ายม linux, windows server บนระบบ cloud.
• อัตรา: 2 ตำแหน่งเงินเดือน: ไม่ระบุ บาทสถานที่ปฏิบัติงาน: แขวงทุ่งพญาไท เขตราชเทวี จังหวัดกรุงเทพมหานคร จังหวัด: กรุงเทพมหานครเขต: พญาไท, ราชเทวี, สานเสนใน, ดินแดงคุณสมบัติผู้สมัครงาน: 1. ปริญญาตรี IT, computer science, Computer engineering หรือสาขาที่เกี่ยวข้อง
• อายุไม่เกิน 28 ปี
• ชอบ และหลงไหลงานเกี่ยวกับ system admin บน Linux หรือ Windows
• มีความรู้ในการติดตั้ง Linux หรือ Windows server
• เคยคิดตั้ง system software ต่าง ๆ เช่น Apache, DNS, mySQL, Firewall, etc.
• สามารถเขียน script language ได้เช่น shell script, Python, PHP, etc.
• ชอบศึกษาเทคโนโลยีใหม่ ๆ อยู่ตลอดเวลา เช่น cloud computing
• มีความรู้เกี่ยวกับ cloud computing บน Linux หรือ Windows server
• ดำเนินกิจการพัฒนาซอฟท์แวร์ และธุรกิจออนไลน์
• มีธุรกิจ 3 กลุ่มธุรกิจ
• พัฒนาซอฟท์แวร์
• บริการเว็บสำเร็จรูป ร้านค้าออนไลน์
• บริการ SMS ครบวงจร สวัสดิการ:ฝึกอบรมเพิ่มทักษะในวิชาชีพ.
• เงินเดือน.
• โบนัส.
• เบี้ยขยัน.
• ประกันสังคม.
• วันหยุดพักผ่อนประจำปี.
• สัมนาประจำปี.
• ปรับอัตราเงินเดือนประจำปี.
• วิธีการสมัครงาน: เขียนใบสมัครด้วยตัวเองแล้วส่งอีเมล์
• ใบสมัครของผู้ที่ผ่านการพิจารณาแล้วเท่านั้น ที่จะได้รับการติดต่อสัมภาษณ์งานที่บริษัทฯ
• ไม่รับสมัครงานในรูปแบบ walk-in ติดต่อ: Human Resources DepartmentPIESOFT Company Limited.
• 128/21/1 ชั้น 3 อาคารพญาไทพลาซ่า ถนนพญาไท แขวงทุ่งพญาไท เขตราชเทวี กรุงเทพมหานคร 10400

Skills:

Cloud Computing, SAP, Linux

Job type:

Full-time

• Acting as the key of Cloud technical aspect for the consulting team to provide the technical consulting to both internal and external customers.
• Design Cloud solution architecture in response to the client s requirement.
• Provide advisory consulting service to the client regarding the True IDC Consulting practices.
• Create Cloud technical requirements to the client s migration plan.
• Experience of designing and implementing comprehensive Cloud computing solutions on various Cloud technologies e.g. AWS, GCP.
• Experience in building multi-tier Service Oriented Architecture (SOA) applications.
• Experience in SAP Cloud Infrastructure in term of architecture & design in AWS, GCP public cloud.
• Knowledge of Linux, Windows, Apache, IIS, NoSQL operations as its architecture toth e Cloud.
• Knowledge of Containerization administrative for both Windows and Linux technologies.
• Knowledge of key concerns and how they are addressed in Cloud Computing such as security, performance and scalability.
• Good in customer objective handling & Good in customer presentation skill.
• Nice to have.
• UNIX shell scripting.
• AWS Certified Solution Architect - Associate.
• GCP Certified Solution Architect - Associate.

Skills:

DevOps, Automation, Kubernetes

Job type:

Full-time

• Managing 7-8 Professional Service Engineers in responsible for AWS cloud solution architecting and implementation/migration according to the project requirements.
• Team resources management.
• Acting as the key of Cloud technical aspect for the consulting team to provide the technical of AWS cloud consulting to customers.
• Design AWS Cloud solution architecture in response to the client s requirement.
• Define the scope of work & estimate mandays for cloud implementation.
• Managing cloud project delivery to meet the customer requirements timeline.
• Support AWS, GCP cloud partner competency building e.g. AWS Certification and delivery professional service process and documentation.
• Speaker of AWS technical side for True IDC webinar, online event for CloudTalk.
• Key Driving for building team competency expansion to meet the competency roadmap yearly strategy e.g. DevOps, IaC, Automation, Kubernetes, App modernization on AWS cloud.
• Experience in leading cloud AWS implementation and delivery team.
• Experience of designing and implementing comprehensive Cloud computing solutions on various Cloud technologies for AWS, GCP is plus.
• Experience in infra as a code in cloud native (Cloud Formation) or other e.g. Terraform, Ansible implementation.
• Experience in building multi-tier Service Oriented Architecture (SOA) applications.
• Knowledge of Linux, Windows, Apache, IIS, NoSQL operations as its architecture to the Cloud.
• Knowledge of OS administrative for both Windows and UNIX technologies.
• Knowledge of key concerns and how they are addressed in Cloud Computing such as security, performance and scalability.
• Knowledge of Kubernetes, Containers and CI/CD, DevOps.
• Experience with RDBMS designing and implementing over the Cloud.
• Prior experience with application development on the various development solutions as Java,.Net, Python etc.
• Experience in,.Net and/or Spring Framework and RESTful web services.
• UNIX shell scripting.
• AWS Certified Solution Architect - Associate, Prefer Professional level.

Skills:

Problem Solving, Linux, Network Programming

Job type:

Full-time

• Collaborate with globally based support colleagues to further investigate issues with Enterprise software components in internal and external client environments.
• Apply and leverage knowledge and expertise of Enterprise software components to provide thorough technical analysis and issue replications of complex issues.
• Work with development teams as needed to bring issues to resolution.
• Participate in Support case reviews.
• Contribute to product and internal documentation.
• Handle multiple complex issues in a challenging, dynamic technical environment.
• Qualifications (Must-Haves): 5 or more years of computer software industry experience in real-time, multi-threaded systems, with an emphasis on technical analysis and problem solving.
• Solid, demonstrated experience with Linux and Windows Operating Systems - including shell scripting, system tools, procedures - that aid in operation and troubleshooting of software components that operate in those environments.
• Experience in network programming (e.g., sockets, TCP/IP, UDP, multicast).
• Strong, demonstrated analytical troubleshooting skills.
• Strong written and verbal communication skills.
• Bachelor s degree in CS, Engineering or related is required; masters preferred.
• Qualifications (Nice-to-Haves): Knowledge and experience in real-time C/C++ programming.
• Knowledge and experience in database (Postgresql, Oracle, etc).
• Financial industry experience a strong plus.
• Sounds exciting to you? Apply now and get connected with us! LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it s used for, and how it s obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

Job type:

Full-time

• คุณจะได้ใช้ความสามารถในเรื่อง Linux, network and security และความสามารถในการเขียน script เพื่อเชื่อมโยงการทำงาน หรือการเขียน software เพื่อทดสอบ load การใช้งานอัตรา: 2 ตำแหน่งเงินเดือน: ตามความสามารถ บาทสถานที่ปฏิบัติงาน: แขวงทุ่งพญาไท เขตราชเทวี จังหวัดกรุงเทพมหานคร จังหวัด: กรุงเทพมหานครเขต: พญาไท, ราชเทวี, สานเสนใน, ดินแดงคุณสมบัติผู้สมัครงาน: 1. มีความรู้พื้นฐานเกี่ยวกับ Linux / Unix และสามารถใช้งาน Command Line ได้เป็นอย่างดี และสามารถเขียนภาษา script ได้เช่น SHELL, Python เป็นต้น
• สามารถใช้งาน Version Control ได้เป็นอย่างดี (Github, Bitbucket) และมีความรู้เกี่ยวกั ...
• มีความสามารถในการใช้ Tool เพื่อการ Automated Deploy เช่น Wecker
• มีความเข้าใจในการพัฒนา Application ให้รองรับการขยายตัวในอนาคต (scalability)
• มีความเข้าใจเกี่ยวกับเทคโนโลยี NoSQL เช่น MongoDB, Apache Cassandra, Coursebase
• รู้จัก และเคยใช้งาน Docker
• รู้จักและเคยทำงานกับข้อมูลขนาดใหญ่ Big Data (Hadoop)
• มีความรู้เกี่ยวกับระบบ Clustering
• มีความเข้าใจในเทคโนโลยี Cloud Computing
• ดำเนินกิจการพัฒนาซอฟท์แวร์ และธุรกิจออนไลน์
• มีธุรกิจ 3 กลุ่มธุรกิจ
• พัฒนาซอฟท์แวร์
• บริการเว็บสำเร็จรูป ร้านค้าออนไลน์
• บริการ SMS ครบวงจร สวัสดิการ:ฝึกอบรมเพิ่มทักษะในวิชาชีพ.
• เงินเดือน.
• โบนัส.
• เบี้ยขยัน.
• ประกันสังคม.
• วันหยุดพักผ่อนประจำปี.
• สัมนาประจำปี.
• ปรับอัตราเงินเดือนประจำปี.
• วิธีการสมัครงาน: เขียนใบสมัครด้วยตัวเองแล้วส่งอีเมล์
• ใบสมัครของผู้ที่ผ่านการพิจารณาแล้วเท่านั้น ที่จะได้รับการติดต่อสัมภาษณ์งานที่บริษัทฯ
• ไม่รับสมัครงานในรูปแบบ walk-in ติดต่อ: Human Resources DepartmentPIESOFT Company Limited.
• 128/21/1 ชั้น 3 อาคารพญาไทพลาซ่า ถนนพญาไท แขวงทุ่งพญาไท เขตราชเทวี กรุงเทพมหานคร 10400

Skills:

Java, J2EE, JSP

Job type:

Full-time

• Develop and maintenance of pragmatic high quality software to support business requirement.
• Work with technology team to build a maintainable technology infrastructure including build & testing environment.
• Contribute to designing and building production systems on Client/Server and web application.
• Compose system design documents such as database diagram, user manual.
• Execute Unit Test and System Integration Test.
• Cooperate with other teams to work with their backend systems.
• Bachelor s degree or higher in Computer Engineering, Computer Science, Information Technology, related field.
• At least 0 -5 years experience in system development.
• Can work as a team, must be able to work under extremely high pressure, excellent communications and interpersonal skills.
• Computer Language - web application PA,.Net, C, C#.Net, Java, J2EE, JSP, JavaScript, Java Servlet, Spring, Hibernate, EJB, Strut, Shell Script, PL/SQL, OOP, Android & IOS.
• OS & Database - Oracle, Teradata, Greenplum, Hadoop, Unix, Linux, MySQL, SQL Command/Server, Tunning and Data Stage.
• Reporting Tool - Oracle OBIEE, SAS VA, Tableau, Cognos, Crystal Report.

Skills:

Oracle, VMware, Linux, English

Job type:

Full-time

• Perform daily system and network monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs and verifying completion of scheduled jobs such as backups for both on premise and on cloud platform.
• Cloud Management (Oracle, AWS and Azure) and Upgrade OS version and hardening KVM Host and VM.
• Perform Cloud based infrastructure operation management and system on.
• Provide technical consultant, support, troubleshooting and administration of all VMWare, Hyper-V, Oracle VM, Windows, Linux, Unix Storage systems.
• Troubleshoot system, storage and network problems, diagnosing and solving hardware or software.
• Ensure security through access controls, backing up system, restoring and recover system.
• Monitor performance, Manage and Maintain / troubleshoot IT systems, Storage and networks.
• Investigating, Diagnosing and solving software and hardware.
• RequirementsBachelor's or Master s degree in IT, Computer Science, Engineering, or related fields.
• Experience: 5+ years in System Administration (Unix/Linux, VMware, Hyper-V, Oracle VM, Cloud services like AWS, Azure, OCI).
• Cloud Expertise: Proficiency in cloud platforms (AWS, Oracle Cloud), cloud services (EC2, S3, Oracle Cloud Compute), and networking configurations in cloud environments.
• Operating Systems: Proficiency in Linux distributions (RHEL, CentOS, Oracle Linux) and familiarity with Windows.
• Scripting & Automation: Familiarity with scripting (e.g., Shell Script, AWS CLI, OCI CLI) and experience in automation for system operations and monitoring.
• Networking Knowledge: Understanding of networking protocols (TCP/IP, UDP, DNS, HTTP/HTTPS), AD, DNS, DHCP, and network configuration.
• Cost Management: Experience in cloud resource cost analysis and optimization.
• Cloud Solution Development: Experience in designing and maintaining cloud infrastructure and consulting with developers.
• Communication: Good English communication skills for interaction with teams and stakeholders.

Experience:

5 years required

Skills:

Java, Spring Boot, Thai, English

Job type:

Full-time

• Responsible for the detail solution design of required solution aligning with Technology Solution Lead, Senior BA/BA and all Partner team and managing the deliverable of detail technical specification by respective team resources ensuring the quality of deliverable meet the expected requirement.
• Coordinate with BU/SU to gather requirement and design application architecture aligned with IT Blueprint as well as business needs and directions.
• Manage resources to provide the related service including adaptation on application ...
• Application Solution Delivery.
• Leading the deliverable of application solution with well design architecture and aligned with standard in IT Blueprint.
• Manage resources to apply the proper technology in developing valued added solution to serve business needs.
• Manage resources to deliver automated and fully integrated solution for end to end work process.
• Bachelor's degree or higher in Information Technology, Computer Science, or other related fields.
• At least 5 years of experience in core Java fundamentals, Java 8+, Spring, Spring Boot, and testing frameworks like JMeter.
• Experience in Application Architecture and System Integration using technologies such as Unix, Linux, Apache, JBoss, SQL databases, MQ, Redis.
• Hands-on experience with Next.js, React, Java Spring Boot, Bootstrap, and Tailwind.
• Familiarity with message queues (MQ) and Redis, along with experience using automation tools, Git control, and support tools.
• CI/CD implementation experience from scratch, using tools like GitHub, GitLab, Bitbucket, and Jenkins.
• Experience with Jboss, Openshift, Docker, and Firebase messaging services.
• Experience in network and security, including resolving firewall connection issues, addressing integration challenges, load balancing, and disaster recovery planning.
• Experience developing Unix Shell Scripting, SQL, Java, and Python from scratch.
• Experience in application and database design.
• Experience in Production Support Management, including Incident and Problem Management.
• Knowledge of banking products or Banking and the financial industry would be advantageous.

Skills:

UNIX, Linux

Job type:

Full-time

• Responsible for Monitor and analyze Server performance, Operating System and ensure efficient utilization of Server Hardware.
• Responsible for performance tuning and corrective maintenance to assure that Server Hardware, OS and Network Connection is performing efficiently
• Installing and upgrading UNIX / Window system software on company servers and computers.
• Creating UNIX / Windows file systems.
• Setting up and maintaining UNIX / Windows user accounts and access management systems.
• Implementing network and computer system policies.
• Detecting and troubleshooting software and hardware issues.
• Responding to user requests and software errors.
• Monitoring the performance of the system and server.
• Creating backup and recovery policies.
• Setting up and monitoring security policies.
• Applying patches and upgrades when necessary.
• At least 5 years experience as a UNIX/Window system administrator.
• Bachelor s degree in computer science, computer engineering, or a similar field.
• Knowledge of UNIX, LINUX and Windows operating systems, storage environments, file systems, and network protocols.
• Detailed knowledge of UNIX/Window principles, file editing, UNIX commands, and file manipulation.
• Familiarity with Windows, UNIX, LINUX, and LINUX shell scripting.
• Knowledge of networking principles including routing, subnets, TCP, IP, VLANs, and UDP.
• Understanding of backup procedures and storage management.
• In-depth knowledge of computer hardware systems including circuit boards, memory modules, and processors.
• Excellent troubleshooting skills.

Skills:

Oracle, SQL, MySQL

Job type:

Full-time

• Perform DBA activities for Oracle Retail applications including MOM, Store, Planning, and middleware (RIB).
• Administer Oracle WebLogic middleware and manage multiple Oracle Retail environments.
• Install, configure, patch, upgrade, and maintain Oracle Retail applications and their interfaces.
• Monitor and support Oracle Retail applications, including RIB and related systems.
• Perform performance tuning, indexing, and partitioning for Oracle Retail and database systems.
• Install, configure, and maintain security applications (OID, OIM) and replication software (e.g., GoldenGate).
• Maintain Oracle database systems, including managing replication, backup, and disaster recovery setups (Oracle RAC, Data Guard, RMAN).
• Create and manage database objects, shell scripts, and PL/SQL files required by Oracle Retail applications.
• Schedule and monitor batch jobs using UC4, Cron jobs, and Oracle database.
• Troubleshoot and resolve complex database issues, ensuring high availability, security, and performance.
• Use Oracle support (Metalink) for service request creation, follow-up, and resolution.
• Install and maintain reporting and BI applications like OBIEE, BI Publisher, MicroStrategy.
• Administer cloud platforms (Oracle, AWS, Azure) and Oracle Exadata environments.
• RequirementsBachelor s degree or higher in Computer Science or a related field.
• Minimum of 5 years as a Database Administrator (Oracle, MSSQL, MySQL, etc.).
• Proficiency in system administration of Oracle Exadata, Cloud platforms (Oracle, AWS, Azure), and PaaS (Oracle Autonomous/AWS RDS).
• Experience with Oracle multitenant (Container/Pluggable DBs), RAC (Active-Active environments), and database performance tuning.
• Knowledge of Oracle ASM, Oracle security applications (OID, OIM), and replication tools (GoldenGate).
• Familiarity with Linux or UNIX environments and disaster recovery solutions (Oracle RAC, Data Guard and RMAN).
• Performs upgrades of databases (Patch, Export-Import Data Pump and Data Guard).
• Experience with virtualization technologies both on-premises and on the cloud.
• Strong knowledge of database installation, partitioning, performance tuning, and backup/recovery strategies.
• Ability to diagnose, troubleshoot, and resolve complex issues with Oracle databases and cloud services.
• Familiarity with automation and scripting (PL/SQL, Shell, Pro*C).
• Experience with cloud database environments (AWS RDS, Oracle Autonomous).
• Strong communication skills with the ability to collaborate with both technical and non-technical stakeholders.
• Excellent interpersonal skills and ability to work well in a team environment.

Skills:

Publishing, Microsoft Office, Android

Job type:

Full-time

• Provide onsite/remote L1 and L2 technical support for our employees through Email, IM, Walk-in, and Ticketing.
• The supporting scopes include but are not limited to end-user devices, conference technology, and applications software within the site corporate environment.
• The IT Support Engineer will provide build, setup, maintain, implement, and troubleshoot for all technology related matters affecting end-user productivity.
• The incumbent will work closely with all users and management for issue resolutions, monitoring of our corporate IT infrastructure and driving service improvement to assist in its growth.
• May be assigned to lead initiatives/projects to drive technology improvement and user satisfaction as required.
• Drive continuous service improvement plans in technology-related matters affecting end-user productivity and improving user experience satisfaction.
• Identify and develop better tools, and implements improvements and solutions to increase the operational efficiency of the IT Service management process with a focus on excellent user journeys, experiences and satisfaction.
• Mandatory Requirement.
• Fundamental understanding of IT concepts regarding hardware and software, networking, data storage, data backups, and monitoring.
• Core competency with Mac OS and Microsoft Windows and familiarity with data backup concepts and systems.
• Good understanding of common PC & Mac hardware components and connections.
• Good understanding of Network Protocols (TCP/IP/UDP/ICMP etc.).
• Good understanding of common applications: email (Gmail), G Suite, desktop publishing (Microsoft Office), web browsers (Safari, Chrome.Etc.).
• Desired Skills.
• Working knowledge of Network Management, Conference Technology, and Audio Visual.
• Working knowledge of each kind of PC(Mac/Win), mobile(Android/iOS) hardware device troubleshooting.
• Working knowledge of software(installation/upgrading/network-connection) troubleshooting.
• Working knowledge with 1 or more ITSM ticketing systems.
• Working knowledge of mobile device management and support.
• Working knowledge of Cloud-based applications & services.
• Any program(i.g. Java, PHP, python, shell script, etc) coding experience will be a bonus.
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.