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Job type:

Full-time

• Provide guidance of Omne application to customer.
• Provide guidance of insurance policy, CUBE, Smartplus to customer.
• Provide support to FWD Agents regarding Underwriting, Claims and Policy Services, handle call center escalation when required.
• Any service required at branch location to maintain productivity and quality service.
• Receive and process all requests such as record application information, scan documents, register documents.
• submission etc. Control Temporary receipt s usage of agents to comply with company guideline.
• Responsible to handle premium payment and coordinate with related departments to deliver service requests within SLA.
• Create financial reports such as Daily Collection Report, Daily Money Report, DCR Report etc.
• Ensure safety and security by taking care all facilities at branch to operate safely and efficiently including maintenance office equipment and furniture t.
• Keeping records of customer interactions, transactions, comments, and complaints, handle customer complaints or difficult situations provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

Experience:

7 years required

Skills:

Java, Swift, Kotlin, Golang, Spring Boot

Job type:

Full-time

• Lead a team of software engineers, providing guidance, mentorship, and feedback to ensure high-quality software development.
• Foster a culture of continuous improvement, encouraging team members to stay up-to-date with the latest technologies and software development practices.
• Collaborate with other teams and stakeholders to ensure alignment between the software development and business objectives.
• Oversee the entire software development process, from initial requirements gathering to deployment and maintenance.
• Ensure the development and maintenance of our digital banking applications using technologies such as Swift, Kotlin, Java, Spring Boot, and Golang.
• Ensure the application of best practices in software development, including Agile and Scrum methodologies.
• Develop and implement a strategic plan for the software engineering team, aligning it with the company's overall business objectives.
• Oversee the deployment of our applications on various platforms, including AWS Red Hat Openshift container, Serverless, and EKS.
• Stay up-to-date with the latest technologies and trends in software development, and implement them as appropriate to improve our processes and applications.
• Bachelor s degree in Computer Science, Engineering, or a related field. A Master s degree would be a plus.
• At least 7 years of experience in a software development role, with at least 3 years in a leadership or managerial position.
• Experience in managing large software engineering teams.
• Experience in developing and maintaining digital banking applications would be highly advantageous.
• Strongly Knowledge of technologies such as Swift, Kotlin, Java, Spring Boot, and Golang.
• Experience with AWS Red Hat Openshift container, Serverless, and EKS.
• Deep expertise in modern software development.
• Excellent understanding of software development processes and methodologies.
• Ability to work in a fast-paced, Agile environment.
• Strong strategic planning and execution skills.
• Excellent verbal, written, listening skills on both Thai and English.
• Remark: The Bank requires the verification of criminal records prior consideration for employment to ensure secured and maintain standards of the organization.