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Skills:

Software Development, MongoDB, SQL

Job type:

Full-time

• Support AIS in-house or Partner products such as myAIS, AIS Insurance Service, etc.
• Serve as the first point/second point of contact for customers seeking technical assistance over the Ticket system, MS Teams, phone, email, or in person.
• Determine the best solution based on the issue and details provided by customers.
• Walk the customer through the problem-solving process, either directly or through user-friendly guides.
• Follow up with customers to ensure the issue has been resolved.
• Document technical knowledge in the form of notes and manuals for knowledge sharing purpose.
• Keep customers happy.
• Efficiently lead a team of 15 or more members under the high demands and pressures from customers.
• Strive to exceed the expectations of customers and colleagues alike.
• BSc/BA in IT, Computer Science,Software Engineer or relevant field.
• At least 5 years experience in Technical Support or Software Development Team.
• Proven experience as a IT Technical Support Specialist or similar role.
• Tech-savvy with working knowledge of technology such as Databases (MongoDB, SQL Statement), Unix System,Kibana, Grafana, Cloud Azure (basic knowledge), etc.
• Good understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Excellent communication skills.
• Customer-oriented and cool-tempered.

Experience:

3 years required

Skills:

Compliance, English

Job type:

Full-time

• Provide onsite IT support across multiple office locations, ensuring timely resolution of technical issues.
• Collaborate with the IT team to manage and maintain IT infrastructure, including hardware, software, and network systems.
• Troubleshoot and resolve hardware and software issues for end-users, including desktops, laptops, printers, and mobile devices.
• Install, configure, and update software applications and operating systems.
• Conduct regular maintenance and updates on IT equipment to ensure optimal performance.
• Assist in the setup and support of video conferencing systems and other communication tools.
• Manage user accounts, permissions, and access rights in accordance with company policies.
• Document and track all support requests and resolutions using the IT service management system.
• Provide training and support to end-users on IT systems and applications.
• Ensure compliance with IT policies and procedures, including data security and backup protocols.
• Participate in IT projects and initiatives, providing onsite support and expertise as needed.
• Monitor and report on IT system performance, identifying areas for improvement and optimization.
• Have more than 3 years of experience in IT support, preferably in a multisite environment.
• Strong knowledge of IT infrastructure, including hardware, software, and network systems.
• Proficient in troubleshooting and resolving technical issues related to desktops, laptops, printers, and mobile devices.
• Experience with installing, configuring, and updating software applications and operating systems.
• Familiar with IT service management tools and practices.
• Excellent communication and interpersonal skills, with the ability to work effectively with end-users and IT team members.
• Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks.
• Proficient in English.
• Ability to travel to different office locations as required.
• Certification in IT support or related fields (e.g., CompTIA A+, Microsoft Certified IT Professional) is a plus.

Skills:

Publishing, Microsoft Office, Android

Job type:

Full-time

• Provide onsite/remote L1 and L2 technical support for our employees through Email, IM, Walk-in, and Ticketing.
• The supporting scopes include but are not limited to end-user devices, conference technology, and applications software within the site corporate environment.
• The IT Support Engineer will provide build, setup, maintain, implement, and troubleshoot for all technology related matters affecting end-user productivity.
• The incumbent will work closely with all users and management for issue resolutions, monitoring of our corporate IT infrastructure and driving service improvement to assist in its growth.
• May be assigned to lead initiatives/projects to drive technology improvement and user satisfaction as required.
• Drive continuous service improvement plans in technology-related matters affecting end-user productivity and improving user experience satisfaction.
• Identify and develop better tools, and implements improvements and solutions to increase the operational efficiency of the IT Service management process with a focus on excellent user journeys, experiences and satisfaction.
• Mandatory Requirement.
• Fundamental understanding of IT concepts regarding hardware and software, networking, data storage, data backups, and monitoring.
• Core competency with Mac OS and Microsoft Windows and familiarity with data backup concepts and systems.
• Good understanding of common PC & Mac hardware components and connections.
• Good understanding of Network Protocols (TCP/IP/UDP/ICMP etc.).
• Good understanding of common applications: email (Gmail), G Suite, desktop publishing (Microsoft Office), web browsers (Safari, Chrome.Etc.).
• Desired Skills.
• Working knowledge of Network Management, Conference Technology, and Audio Visual.
• Working knowledge of each kind of PC(Mac/Win), mobile(Android/iOS) hardware device troubleshooting.
• Working knowledge of software(installation/upgrading/network-connection) troubleshooting.
• Working knowledge with 1 or more ITSM ticketing systems.
• Working knowledge of mobile device management and support.
• Working knowledge of Cloud-based applications & services.
• Any program(i.g. Java, PHP, python, shell script, etc) coding experience will be a bonus.
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Skills:

Procurement, English

Job type:

Full-time

• IT ticket monitoring and support within SLA.
• Perform health check on daily basis for Server/meeting rooms equipment.
• Staff onboarding/offboarding/IT induction/laptop provisioning, software installation, Event support, etc.
• Asset management, inventory check, update status and ownership, perform data wipe, etc.
• Update and maintain knowledge base for end-users as well as internal IT training.
• Follow up & Support in IT procurement administrative work (e.g., raise PR, do goods receipt for hardware, software, accessories, etc).
• Set up IT equipment for livestreaming, workshop, conference, etc.
• Bachelor s degree in Computer Science, Information Technology, or a related field.
• 1-3 years of working experience in IT support or a related role.
• Experience with troubleshooting hardware (desktops, laptops, printers) and software issues.
• Knowledge of networking fundamentals (e.g., TCP/IP, DNS, VPN, Wi-Fi troubleshooting).
• Understanding of IT security practices.
• Good command of English communication.
• Service-mind, proactive and willing to go extra mile.

Job type:

Full-time

• The IT Support Specialist (Executive Support) is responsible for providing IT support to executives, ensuring they can work efficiently. The role requires expertise in hardware, software, network systems, and various tools used in collaboration with executives. Responsibilities include troubleshooting and resolving technical issues..
• Troubleshoot IT issues such as hardware, software, network, and peripherals through onsite/remote support.
• Handle service requests from executives, including software installation, hardware s ...
• Provide advice and alternative solutions to help executives use technology effectively, and introduce new tools or technologies to enhance productivity.
• Coordinate within the organization, follow up, and liaise with relevant departments to resolve issues promptly.
• Analyze and resolve problems, identify root causes, and implement improvements to prevent recurrence.
• Manage assets, conduct inventory, and maintain records of executive assets under supervision.
• Age 27-32 years, with 5-10 years of experience in IT Support/Executive Support.
• Bachelor's degree in Computer Science, Information Technology, or related fields.
• Knowledge of hardware including PCs, notebooks, smartphones, tablets, and major operating systems like Windows, macOS, iOS, and Android, along with maintenance skills.
• Proficiency in using applications and tools such as O365, MFA, video conferencing, etc.
• Basic understanding of network concepts including LAN, Wi-Fi, VPN, and troubleshooting connectivity issues.
• Knowledge of data security and threat prevention, including antivirus software, data encryption, and skills in maintaining confidentiality and handling sensitive information carefully.
• Ability to stay updated with changing technologies, learn new tools quickly, and adapt swiftly.
• Willingness to work outside regular hours, including weekends and public holidays, as needed.
• Good communication skills, capable of explaining technical issues and solutions in an easy-to-understand manner.
• Service-minded, emotionally resilient, and able to work well in a team.
• Ability to prioritize tasks, work under pressure, and meet deadlines.
• Proficiency in English is a plus.

Skills:

English

Job type:

Full-time

• Bachelor s degree in Computer Science, Information Technology, or a related field.
• 4-5 years of working experience in IT support or a related role.
• Experience with troubleshooting hardware (desktops, laptops, printers) and software issues.
• Knowledge of networking fundamentals (e.g., TCP/IP, DNS, VPN, Wi-Fi troubleshooting.
• Understanding of IT security practices (e.g., password policies, phishing detection.
• Good command of English communication.
• Service-mind, proactive and willing to go extra mile..

Experience:

8 years required

Skills:

English

Job type:

Full-time

• Bachelor's degree or equivalent practical experience.
• 8 years of experience in critical facilities management (e.g., facility, technical, and team management).
• Experience in site-level data center or mission critical facility management.
• Ability to communicate in Thai and English fluently to support vendor and contractor management in this region.
• Preferred qualifications:Experience collaborating with other business units to meet company goals and standards.
• Understanding of the operations and maintenance of electrical, control systems, and mechanical systems in a critical environment.
• Ability to develop and grow team members through coaching, mentoring, and training.
• Ability to set, prioritize, and achieve business objectives.
• Excellent problem-solving skills.
• The Data Center team designs and operates some of the most sophisticated electrical engineering, mechanical engineering and HVAC systems in the world. Facility Technicians at Google data centers operate, monitor and support physical facilities conditions. Some duties will include heating and cooling of air and water, power supply, generators, UPS systems, electrical distribution and control and monitoring systems. You regularly help inspect, maintain and repair various data center systems such as piping and non-critical electrical or mechanical system components). You'll provide daily assistance to senior technicians as you read blueprints/schematics, conduct tours of systems and assess their working order.You will develop creative approaches to reducing operational costs while improving overall data center efficiency. You ensure that environmental and safety standards are consistently met, identifying problems and making repairs quickly In emergency situations or abnormal conditions, you manage data center performance issues and outages to minimize the recovery time from failures.
• Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.
• ResponsibilitiesEmpower your team through hiring, talent development, and career support. Integrate Google strategy with internal and external partners, ensuring aligned goals.
• Plan and manage operational budgets and expense forecasting. Create and deploy strategies for cost-effective operations focused on total cost of ownership.
• Meet Service Level Agreements (SLAs) on uptime, efficiency, and cost with internal teams. Set strategy and plan deployments across multiple sites.
• Demonstrate critical thinking and innovation in addressing traditional and emergent data center challenges. Demonstrate flexibility and the ability to support our operations, taking the lead in responding to critical events when necessary.
• Lead by example, deliver results, develop people, build community, implement, and drive a safety culture at the site.
• Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See alsoGoogle's EEO Policy andEEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing ourAccommodations for Applicants form.

Experience:

3 years required

Skills:

Assembly, CAD

Job type:

Full-time

• Supervise Technician to support company goals.
• WI, Control plan, PFMEA and FA documents support.
• Continuous process improvement activities utilizing wide variety of analytical techniques (such as SPC, DOE, Gauge R&R), lean manufacturing and six sigma concepts.
• Leader in Product quality improvement, DFM, DFA, Engineering Evaluation.
• Process out control for problem solving.
• Evaluation of new material or component part use in production.
• Evaluation and develop Process and new Technology.
• Overseas travel is required, ~30% work load.
• Knowledge/Skills/Competencies.
• Refer to technical skills below.
• Typical Experience.
• 3+ years Experience in die bonding, flip chip attach, glob top, underfill, and die attach process development.
• Work Experience and understand in optoelectronics assembly, microelectronics assembly.
• Strong Knowledge of transceiver, modulator is an advantage.
• Hands-on experience in machine set-up and operation for die bonders (DataCon, MRSI, Finetech, Amicra) is an advantage.
• Proficient in root cause and failure mode Analysis.
• Familiar with cleanroom and ESD protocols.
• Knowledge of Auto CAD 2D, 3D or Solid work program.
• Excellent interpersonal skills and demonstrated communication skills.
• Self-motivated, proactive and innovative problem-solving capabilities, Management skill and Presentation skill.
• Typical Education.
• Bachelor or Master degree in Mechanical, Mechatronic, Electronics or relates Engineering degree.
• Notes.
• This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
• Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
• At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
• Celestica (NYSE, TSX: CLS) enables the world s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
• Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
• Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.