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Experience:

1 year required

Job type:

Full-time

• Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat).
• Required to support combination of Agoda products (Hotel, Flights, Activities and more) to support the business needs after being trained for required skills.
• Understand and deliver business strategies and improve customer services through the execution of self-service.
• Accountable for meeting individual (KPIs) and team goals.
• Continuously identify work process improvements and communicate to Team Leaders and (or) Manager.
• MUST have good command of spoken and written ENGLISH language and be a Native Thai.
• Immaculate telephone manners and communication skills.
• Excellent listening skills, critical-thinker with attention to detail.
• Willing to work on rotating shifts (8:00 AM - 11:00 PM including weekends and public holidays).
• Ability to work in both a team environment and autonomously.
• Demonstrate high degree of integrity and confidentiality.
• At least 1 year of working experience in the related field would be desirable although fresh graduates are welcomed to apply.
• Minimum typing speed of 35 words per minute.
• English proficiency test such as TOEIC score 700 and above.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

Skills:

Project Management, Research, English

Job type:

Full-time

• Operate Group PMO & Transformation Office by monitoring progress and benefits realization of projects, focusing on Transformation projects that drive transformative changes of ThaiBev Group.
• Support project tracking, financial planning, information, coordination and logistics management of Transformation Program.
• Support adoption & execution of ThaiBev Group s Project Management and Post-Implementation Review (PIR) framework, standard, system and tools with a focus on Transforma ...
• Provide expertise & support on project management framework, standard & governance to Transformation project teams, managing inquiries & requests, and fostering the adoption of standards.
• Produce reports & analyses through researches, interviews and fact-finding to drive high-impact projects and provide updates to top management on strategic progress.
• Support on coordinating with PMOs, Project Management Coordinators (PM Cos), and Transformation project teams to ensure alignment between strategic direction and project implementation.
• Conduct change management & communication of Transformation Program to a wider audience to promote about the program.
• Bachelor s degree or higher in Business Administration, Economics, or a relevant field.
• Minimum 3 years of professional experience in project management or a relevant field. Previous experience in change management is advantageous.
• Comfortable with ambiguity, able to work under pressure, and prioritize workload to meet objectives and deadlines.
• Excellent communication skills, both verbal and written, to convey complex matters effectively and appeal to a wide audience.
• Strong interpersonal skills and emotional intelligence, capable of working in a large cross-functional/country environment with individuals at all levels.
• Hard working, highly committed, driven and perseverant.
• Fluency in English and Thai.
• Proficiency in spreadsheet and presentation creation tools, as well as Internet research tools.
• Office of Human Capital.
• THAI BEVERAGE PUBLIC COMPANY LIMITED.
• ThaiBev Quarter 62 Ratchadaphisek Rd., Klongtoey, Bangkok 10110, THAILAND.

Job type:

Full-time

• สนับสนุน วิเคราะห์ และแก้ไขปัญหาเบื้องต้นที่เกี่ยวข้องกับโปรแกรมระบบต่างๆ ที่ใช้งานจริงใน Business Unit ที่ได้รับมอบหมาย.
• นำเสนอการออกแบบ หรือแก้ไขปรับปรุงระบบสารสนเทศ โดยการวิเคราะห์ความต้องการทางธุรกิจ และระบุความต้องการของผู้ใช้งานเบื้องต้น เพื่อให้ทีมพัฒนาระบบมาดูแลในเรื่องของการพัฒนาระบบต่อไป.
• ช่วยในการทดสอบโปรแกรมระบบก่อนดำเนินการติดตั้งจริง รวมทั้งช่วยเตรียมแผนการติดตั้งและฝึกอบรมพร้อมจัดทำเอกสารคู่มือ.
• ช่วยบริหารจัดการการเปลี่ยนแปลง พิจารณาผลกระทบทางธุรกิจของการนำระบบสารสนเทศมาใช้งานในสภาพแวดล้อมทางธุรกิจในปัจจุบัน นำเสนอแผนในการช่วยให้การเปลี่ยนแปลงเป็นไปอย่างราบรื่น เช่น แผนการติดตั้งโปรแกรม แผนการฝึกอบรม เป็นต้น.
• พิจารณาผลกระทบทางธุรกิจของการนำระบบสารสนเทศมาใช้งานในสภาพแวดล้อมทางธุรกิจในปัจจุบัน.
• สอนและแนะนำเจ้าหน้าที่บริการสารสนเทศ และเจ้าหน้าที่บริการสารสนเทศอาวุโส.
• ปริญญาตรีด้านวิทยาการคอมพิวเตอร์, คอมพิวเตอร์ธุรกิจ, เทคโนโลยีสารสนเทศ หรือ สาขาที่เกี่ยวข้อง.
• มีประสบการณ์ในงานบริการด้านสนับสนุนโปรแกรมระบบ หรือระบบบัญชี อย่างน้อย 10 ปี.
• มีทักษะการสื่อสารที่ดีและมีประสบการณ์ในการบริหารความเปลี่ยนแปลง.
• สามารถติดตั้ง OS Software และมีความรู้เกี่ยวกับการติดตั้ง device driver ต่างๆให้กับเครื่อง computer ได้.
• มีความรู้พิ้นฐานทางเกี่ยวกับขบวนการทางธุรกิจ เช่น ระบบบัญชี, ระบบการเงิน, ภาษีอากร, ระบบงานขาย, ระบบจัดซื้อ, ระบบการวางแผนการผลิต, ระบบโลจิสติก.
• สามารถวิเคราะห์ แก้ปัญหาและให้คำปรึกษาเกี่ยวกับระบบ/ขั้นตอนการทำงานได้.
• สามารถสื่อสารให้ผู้ใช้รับรู้ถึงปัญหาที่ระบบส่วนกลาง หรือระบบงานที่เกี่ยวข้องที่อาจจะมีผลต่อการทำงานของผู้ใช้ที่หน้างาน.
• เพิ่มเติมข้อมูลเกี่ยวกับสถานะของปัญหาที่ไม่สามารถแก้ไขได้ทันที.

Experience:

6 years required

Skills:

Finance, Contracts, Negotiation

Job type:

Full-time

• Works as a member of a team responsible for the day-to-day activities of customer accounts, ensuring timely product deliveries and on-schedule project/program completion.
• Develops action plans to address deviations from planned conditions.
• With guidance from more experienced team members, manages customer account profitability, including forecasting, planning, and monitoring the efficiency and execution of strategies.
• Actively participates in pricing/bid preparation and the development and management of contract terms.
• Manages and monitors customer satisfaction on a daily basis and through formal channels (customer surveys, self-assessments, complaint management, problem resolution, and satisfaction management).
• Communicates frequently with customers to ensure their satisfaction with the company and its products.
• Coordinates and hosts regular or as-needed program tracking meetings with customers and internal account team members to ensure ongoing communication and up-to-date progress/status reporting.
• Receives and resolves customer issues and complaints. Monitors the impact of order changes on inventory.
• Provides performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.
• Collaborates with cost engineering, finance, and Supply Chain Management (SCM) staff to coordinate efforts in analyzing costs and price variances.
• Knowledge/Skills/Competencies.
• In-depth knowledge of the manufacturing process, schedules, scheduling requirements, and Supply Chain Management (SCM).
• In-depth knowledge of the business issues associated with manufacturing Printed Circuit Boards (PCBs).
• In-depth knowledge of product pricing, contracts, and contract negotiations.
• Thorough understanding of business risks and price composition (value-add and materials).
• Excellent customer contact, negotiation, and problem-resolution skills.
• Strong presentation, database management, and computer skills.
• Ability to manage multiple, detailed projects to successful completion under tight deadlines.
• Strong interpersonal skills and the ability to effectively communicate with a wide range of internal and external customers.
• Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight deadlines.
• Typical Experience.
• At least 6 years of experience in manufacturing and supply chain management, with a strong focus on PCB manufacturing business practices, including pricing, contracts, and risk assessment.
• Proven expertise in customer relationship management, negotiation, and problem resolution, coupled with advanced presentation, database management, and computer skills.
• Demonstrated ability to manage complex projects under tight deadlines and lead diverse teams to achieve high production goals.
• Typical Education.
• Bachelor's degree in Engineering, Business Administration, Supply Chain Management, or a related field.
• Educational Requirements may vary by Geography.
• Notes.
• This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
• Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
• At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
• Celestica (NYSE, TSX: CLS) enables the world s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
• Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
• Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

Experience:

No experience required

Skills:

Customer Relationship Management (CRM), Multitasking, Professional publications, Microsoft Office, English, Mandarin

Job type:

Full-time

• Handle incoming calls, emails, and chat inquiries, as well as outbound calls related to client products, customized orders, and services.
• Provide accurate order and return status updates to customers.
• Identify and assess customer needs, ensuring they are addressed or routed to the appropriate support channel.
• Follow established client processes and procedures, making updates when required.
• Gather and report customer feedback on products, websites, and advertising.
• Assist customers in locating authorized dealers who carry client products.
• Conduct call backs when necessary to resolve customer inquiries, including contacting shipping carriers or customers for further details.
• Demonstrate a strong customer service orientation, ensuring a high level of professionalism and customer satisfaction.
• Effectively communicate with customers, maintaining a professional and courteous tone at all times.
• Must be able to work in assigned shift schedules.
• 5 working days per week (Rotational shifts may apply).
• Foreign nationals are welcome to apply.
• Fluency in Mandarin (Traditional Chinese) and English (minimum B2 level).
• Bachelor s degree in any field.
• Fresh graduates are welcome to apply.
• Strong customer service skills, with a focus on professionalism and customer satisfaction.
• Ability to handle multiple tasks and inquiries efficiently.
• Strong problem-solving and communication skills.
• Visa & Work Permit Sponsorship for eligible candidates.
• Relocation Package for international hires.
• Performance-Based Incentives.
• Health Insurance & Social Security.
• Annual Salary Increment & Bonuses (as per company policy).
• Leave Entitlements (Annual Leave, Sick Leave, Business Leave, etc.).
• Company-Sponsored Entertainment Events throughout the year.
• Annual Health Checkups (as per company policy).
• Special Rewards & Points Program for redeeming gifts, vouchers, and more.

Experience:

3 years required

Skills:

Market Research, Analytical Thinking, Statistical Analysis, English

Job type:

Full-time

• Gather, analyze, and interpret customer data from various sources, including surveys, focus groups, social media, sales data, and third-party reports.
• Identify trends, behaviors, and preferences to inform strategic decisions.
• 2) Cross-Functional Support.
• Support cross-functional teams including product development, marketing, and business development with data, insights, and opportunities for growth.
• 3) Market Research.
• Conduct competitor analysis and monitor market trends.
• Lead studies and focus groups to gather qualitative feedback.
• 4) Reporting & Recommendations.
• Present actionable insights and recommendations to stakeholders through clear and concise reports, dashboards, and presentations.
• Create customer personas and segmentation models to guide teams.
• 5) Customer-Centric Strategy Development.
• Partner with teams to embed a customer-first approach in all initiatives.
• Monitor the effectiveness of implemented strategies and recommend improvements as needed.
• Minimum 3 years of experience and proven track record of success in customer insights, market research, or data analysis roles, preferably within the food manufacturing industry.
• Strong analytical skills and proficiency in tools such as Excel, data visualization software, and statistical tools is a plus.
• Detail-oriented with a passion for understanding customer behavior and market trends.
• Results-oriented mindset with a focus on driving measurable outcomes.
• Excellent communication and collaboration skills, with the ability to articulate ideas clearly, and work effectively in a team environment.
• Highly organized with strong project management skills, the ability to multitask effectively, and prioritise deadlines in a fast-paced environment.
• Ability to thrive in a fast-paced and dynamic environment.
• Understanding of the industry and market in which the business operates.

Skills:

Social media, Research, Business Development

Job type:

Full-time

• Manage customer account opening processes, including KYC/KYB verification.
• Oversee customer subscription and purchase order transactions.
• Collaborate with the system development team and other departments to troubleshoot and resolve user issues.
• Provide customer support through multiple communication channels (e.g., social media, phone) by analyzing and resolving inquiries.
• Coordinate with banks and relevant agencies for operational matters.
• Prepare reports and compile data based on team and business requirements.
• Develop and update user manuals and FAQs to improve customer experience.
• Take detailed minutes during meetings to ensure all information is accurately captured.
• Conduct simple research tasks to support the team.
• Assist in creating presentations for team meetings.
• Perform other related tasks as assigned by supervisors.
• Bachelor s degree or equivalent experience in business administration, management, or a related field.
• At least 1-2 years of experience in an administrative role, preferably within a ventures or business development environment.
• Proficient in MS Office Suite, especially Excel and PowerPoint.
• Excellent verbal and written communication skills.
• Strong organizational and time-management skills; able to manage multiple tasks with attention to detail.
• Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date..
• Important: Candidate Privacy Policy.
• สำคัญ:โปรดอ่านและทำความเข้าใจ: นโยบายความเป็นส่วนตัวด้านทรัพยากรบุคคล สำหรับผู้สมัครงาน และผู้สมัครเข้าฝึกงาน*..
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Experience:

1 year required

Skills:

Service-Minded, Good Communication Skills, English, Thai

Job type:

Full-time

• Explaining and guiding customers on how to use the company dashboard and services.
• Managing incoming calls and customer service inquiries.
• Adjusting job positions posted by clients to improve performance and provide better results when required.
• Analyze the performance of previous job listings on a weekly basis and coordinate with related AEs on results.
• Calling to customers to build relationships and help them with hiring.
• Inviting Customers to continue WorkVenture services (commission on purchases received).
• Bachelor's Degree in any field.
• Service-minded attitude.
• Communicative command of English.
• Good interpersonal and communication skills.
• WorkVenture assures a flexible and relaxed working environment in our office in Thonglor. We believe that great ideas come from anywhere and we value your creativity. We believe having a diverse team makes WorkVenture a more interesting and innovative place to work, and we strive every day to make WorkVenture a welcoming place for all.

Skills:

Project Management, Analytical Thinking, Negotiation, English

Job type:

Full-time

• Oversee customer inquiries related to application usage, technical issues, and troubleshooting.
• Lead and train a team of customer service representatives and support specialists.
• Identify common customer pain points and collaborate with the development team for application enhancements.
• Develop and implement customer service policies to improve user experience.
• Ensure timely and effective resolution of customer concerns.
• Monitor team performance and provide feedback for improvement.
• Monitor KPIs (e.g., customer satisfaction scores, response times, and resolution rates) and report insights.
• Handle escalated issues and complex customer concerns efficiently.
• Bachelor s degree or Master s degree in S/E commerce, Business management, International Business, Marketing and Project Management.
• Minimum 5 years of hands-on experience in Retail operation or customer relationship management area.
• Minimum 3 years in e-commerce platform is a plus.
• Strong background or experiences in business planning, managing the business commercial deals.
• Strong entrepreneurial mindset.
• Proven critical and analytical thinking skill.
• Communication skill with excellent English proficiency.
• Negotiation and persuasion skill.
• Excellent organization skill.
• Impeccable presentation and interpersonal skill.

Job type:

Full-time

• TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
• Why Join Us.
• Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
• Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
• To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team.
• Status quo? Never. Courage? Always.
• At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
• Join us.
• TikTok's SMB team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, or perhaps be discovered! From designing scaled sales and service delivery programs to ensuring our customers have best-in-class tools and products at their fingertips, our SMB team combines operational expertise with a customer-centric mindset to help businesses achieve their marketing goals on TikTok, no matter how big or small.
• The training team supports our SMB team creating and delivering interactive, memorable and inclusive training experiences. We enabling learners to realize their growth potential and support advertisers in unlocking revenue and driving business outcomes.
• We are looking for a passionate and experienced Training Specialist to support the ongoing training and development of our APAC SMB internal sales teams in order to ensure a high quality experience for our SMB advertisers. Our ideal candidate will have demonstrated success developing and delivering training programs, working closely with sales teams to drive sales activities, and devising scalable learning systems.
• Work collaboratively with external and internal stakeholders to identify and assess training and development needs that are aligned across regional business needs.
• Design, prepare, and deliver training and development programs through Train-the-Trainer methodology.
• Plan, communicate, and measure milestones, risks, and process improvement opportunities of day-to-day operations for various training programs.
• Evaluate training solutions for quality, business impact, and scalability.
• Observes sales encounters and collects feedback, results, and performance data of trainees after sessions.
• Assist with the development and support of a Learning Management System and other scalable learning solutions.
• At least 3 - 5 years of experience in L&D, preferably in the digital/tech advertising industry.
• Good understanding and knowledge of the various stages of a sales funnel, conversion rates and sales pipeline activities.
• Ability to deliver technical content and excellent presentation and storytelling skills.
• Have a passion for training, ability to think on your feet, adaptable to changing environment.
• Familiarity with various LMS platforms and other L&D tools.
• Experience working with sales teams, account management and service workflows.
• Expert knowledge of social media, mobile apps, and digital and mobile marketing.
• Knowledge of the self-serve platform, auction, and biddable form of digital advertising buying.
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Experience:

3 years required

Skills:

Salesforce, Oracle, Software Development, English, Vietnamese

Job type:

Full-time

• Relationship Management: Develop and maintain relationships with key business and IT partners to understand their goals and priorities..
• Value Realization: Help customers achieve their business outcomes by coordinating Signature Success services, providing proactive feature guidance, and advising on new Salesforce releases..
• Technical Expertise: Act as a trusted advisor on the Salesforce platform, with a specific focus on Mulesoft integration capabilities or equivalent enterprise integratio ...
• Proactive Support: Identify potential challenges and risks, reinforce the value of technical recommendations, and proactively set customers up for success..
• Incident Management: Provide regular updates and communications during infrastructure service degradations, partnering with internal teams for resolution. Track root cause analysis and communicate findings to customers..
• Advocacy: Act as a customer advocate during the triage and resolution of high-severity cases..
• Value Communication: Clearly communicate the value of Signature Success to ensure customer renewals..
• Collaboration: Work closely with internal teams (e.g., Support, Product, Sales) and external partners (including ISVs) to address customer needs..
• 3-5+ years of experience working with the Mulesoft Anypoint Platform.
• OR (if no direct Mulesoft experience): 3-5+ years of hands-on experience with Oracle Integration Cloud, Oracle SOA Suite, and Oracle API Gateway..
• OR (if no direct Mulesoft experience): 3-5+ years of hands-on experience with IBM App Connect, IBM MQ, and IBM Message Broker..
• Cloud Experience: Experience with cloud providers like AWS, Azure, and GCP in the context of integration platforms..
• Web Technologies: Deep knowledge of Internet technologies and protocols such as TLS, HTTP, REST, Webservices, firewalls, web servers, and proxy servers..
• SaaS Connectivity: Experience in connectivity with Enterprise SaaS solutions, including Salesforce, Netsuite, and Workday..
• Containerization: Experience in troubleshooting container and container management technologies like Docker and Kubernetes..
• Experience in Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, 1 or Technical/Solutions Architecture.
• Exceptional communication and presentation skills at all organizational levels, including executive and C-level.
• Ability to analyze technical concepts and translate them into business terms, and vice versa.
• Knowledge of software development processes and design methodologies.
• Experience leading cross-functional teams to resolve customer needs or projects.
• Fluency in English at a business professional level is required.
• Business professional fluency in at least one additional Southeast Asian language: Thai, Vietnamese, Tagalog, or Malay..
• Mulesoft Certified Developer.
• Salesforce Certified Administrator.
• Oracle Integration Cloud Certified Professional (or equivalent Oracle integration certification).
• IBM Certified Specialist - Messaging (MQ) or IBM Certified Solution Implementer - App Connect (or equivalent IBM integration/middleware certification).
• Knowledge of Salesforce products and features, capabilities, best use, and deployment.
• Experience working with Enterprise-level customers..
• In summary, this Mulesoft CSM role at Salesforce requires a technically strong individual fluent in English and at least one specified Southeast Asian language, with excellent communication and relationship-building skills. They need significant experience with enterprise integration platforms (Mulesoft preferred, or equivalent Oracle/IBM stacks), ideally backed by relevant certifications. They must be passionate about customer success, proactive in their approach, and capable of navigating complex technical environments involving integration within the broader Salesforce ecosystem, particularly for large enterprise customers.LI-Y.
• Accommodations.
• If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
• Posting Statement.
• Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Experience:

8 years required

Skills:

Sales, Financial Analysis, Python

Job type:

Full-time

• Bachelor's degree or equivalent practical experience.
• 8 years of experience in media analytics, advertising sales, digital media and marketing, consulting, or financial analysis.
• Experience with programming languages such as Python or R for data analysis and modeling.
• Preferred qualifications:Master's degree in Statistics, Econometrics, Data Science, Mathematics, or a related quantitative field.
• Experience with various MMM techniques (e.g. Bayesian MMM, time series regression, Machine learning).
• Experience in developing and implementing MMMs in a business environment, with understanding of statistical modeling techniques, including regression analysis, time series analysis, and causal inference.
• Understanding of the digital advertising and measurement ecosystem (e.g. attribution, experiments, data clean rooms, server-side API).
• Excellent communication skills, with the ability to present complex information to senior and C-level stakeholders.
• Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the direc tion and the strategy for how their advertising can reach thousands of users.As a Marketing Mix Modeling (MMM) Specialist at Google, you will play a pivotal role in empowering our clients to optimize their marketing investments through advanced statistical modeling and data-driven insights. You will be a trusted advisor, guiding clients through complex MMM analyses, translating technical findings into business strategies, and influencing executive-level decision-making. You will be responsible for driving the adoption of measurement methodologies and fostering a culture of data-driven marketing within Google and our client ecosystem.Our Large Customer Sales teams partner closely with many of the world's biggest advertisers and agencies to develop digital solutions that build businesses and brands. We enjoy a bird's eye view on the massive transformation occurring as advertising shifts to mobile and online platforms. We're uniquely situated to help shape how companies grow their businesses in the digital age. We advise clients on Google's broad range of products across search, video and mobile to help them connect instantly and seamlessly with their audiences.
• ResponsibilitiesLead Marketing Mix Modeling (MMM) Modeling and Analysis by consulting on MMM models using Python, R, or other statistical tools. Conduct analysis of marketing data to identify key drivers of performance and provide recommendations. Guide customers through modelling discussions, explaining statistical concepts to both technical and non-technical audiences.
• Serve as a consultant to clients, advising on measurement strategies and best practices. Build and maintain relationships with key stakeholders, including marketing executives and agency partners.
• Collaborate with sales, product, and customers teams to drive momentum on MMM conversations and unblock where needed. Partner with cross-functional teams to develop and implement new measurement methodologies and tools.
• Identify opportunities to improve Google's MMM capabilities and drive innovation in the field. Advocate for the adoption of advanced measurement techniques within the industry.
• Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See alsoGoogle's EEO Policy andEEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing ourAccommodations for Applicants form.

Skills:

Sales, SAP, English

Job type:

Internship

• Plan and execute call and e-mail activities to generate leads using the most efficient means together with manager/expert.
• Support and cooperate with Field Marketing, Solution Specialists, Account Executives.
• Align with Sales colleagues for most effective territory planning and execution, covering all routes to market.
• Generate and qualify leads through proper means (cold calling, phone campaigns, email actions, etc.) in alignment with management.
• Pass qualified leads to Sales resource for opportunity management and execution.
• Regularly review lead pipeline and progression. Proactively give qualitative and quantitative feedback to Marketing on campaigns using standard procedures and reports.
• Assist in activities to enhance demand generation and product/solution skills.
• Be active part of either classroom, e-learning, virtual classroom, or mentor-lead activities.
• Complete all enablement requested in a timely manner.
• Experience and Language Requirements.
• Completing studies to attain Bachelor s degree in Business, Computer Science, IT or a related field.
• Proven experience in sales development, lead generation, or a similar role.
• Excellent communication and interpersonal skills.
• Strong prospecting and qualification skills.
• Proficiency in CRM system and sales tools.
• Ability to work independently and manage time effectively.
• Knowledge of the technology industry and SAP solutions is a plus.
• Proficiency in English and Thai language required.
• Results-driven and self-motivated.
• Strong analytical and problem-solving skills.
• Ability to thrive in a dynamic and fast-paced environment.
• A collaborative team player with a customer-centric mindset.
• Bring out your best.
• SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
• We win with inclusion.
• SAP s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
• SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected]
• For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
• Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
• Successful candidates might be required to undergo a background verification with an external vendor.

Experience:

1 year required

Job type:

Full-time

• Manages pre-sale and/or post-sale technical support activities including assessment of how company products meet customer needs and the preparation of product specifications for development and installation of customized applications/solutions. Establishes and maintains lines of communication with design engineering on issues such as considerations for product reliability. Works with marketing and product managers to define new products and may provide insight from the field back to these groups. Selects, develops, and evaluates personnel to ensure the efficient operation of the fu ...
• Established and productive professional individual contributor. Works independently with general supervision. Problems faced are difficult and may be complex. May influence others within the job area through explanation of facts, policies and practices.
• Works on moderate to complex projects. Uses company standard policies and procedures to resolve a variety of issues.
• Exercises judgment within defined procedures and practices to determine appropriate action. Receives moderate level of guidance. Work is reviewed for soundness of judgment and overall accuracy.
• General proficiency with various tools, systems, and procedures required to accomplish the job. May need to consult with Senior/Specialist staff members on some technical issues. A four-year college degree (or additional experience in a related field) and 3 years functional experience including a minimum 1 year position specific experience.

Experience:

3 years required

Skills:

Java, Python, Scrum

Job type:

Full-time

• Engaging with product owners, architects, and other specialists you'll design world-class solutions to address our customer needs.
• Providing design recommendations, developing, and integrating programs per written specifications. Occasionally to frequently responsible for writing moderate to complex design specifications.
• Build and maintain efficient, reusable, reliable and secure code based on User Stories.
• Working within a multi-functional agile team, you'll develop enterprise software, adhering to company standards and established software methodology.
• Through participation in refinement and planning sessions, you'll work with other team members to analyze development requirements, provide design options and complexity estimates, and agree how to deliver the requirements.
• Translating business and technical requirements into detailed design specifications for application code and modules.
• Work closely with team members to set timeframes of the assigned User Stories and details milestones to meet customer and business needs.
• Demonstrating a consistent focus on your good quality of software deliverables through the creation and execution of automated tests using Agile/Scrum process.
• Identifies ways to improve the operation of own area and the team to achieve efficiencies and results.
• Provides technical support to operations or other development teams.
• Doing code review with junior staff to ensure the good quality of code and drive on test automation.
• Actively participating in Scrum meetings, you'll give timely status updates on areas for which you are responsible and call out issues/blockers of project.
• Identifies ways to improve the operation of own area and the team to achieve efficiencies and results.
• Required Skills Master/Bachelor s Degree in Computer Science, Computer Engineering or related discipline.
• 3+ years of experience working in software development or related fields.
• Strong skills and experience developing applications in Java and/or Python or other relevant languages.
• Solid technical background with understanding of programming styles, frameworks, design patterns and unit testing.
• Experience in at least one CSP (AWS, Azure, GCP) with a range of tooling (S3, Lambda, ECS, EC2 for example).
• Experience in at least one of Snowflake, BigQuery, Databricks, Apache Spark.
• At least two programming languages (Java, Python, Go,.NET/C#).
• Experience in relational databases (for example Postgres).
• Understanding of security implications and secure coding.
• Practical experience with agile development methodologies and tools (Scrum, JIRA etc.).
• Good communication skills, both verbal and written.
• Skill for writing clean, readable code and reusable components.
• Experience with Test Driven Development and / or Behavior Driven Development.
• Desired Skills Practical experience with cloud-native application development, preferably AWS.
• Experience on the following technologies: AWS (EC2, ECS/EKS, S3, Lambda, IAM, API Gateway etc.),cloud database technologies (AWS RDS, DynamoDB, Aurora, Postgres, Azure SQL, etc.), and cloud streaming service ( KDA, Kinesis, SQS).
• Go/Rust.
• Docker.
• Experience in Snowflake.
• Experience in Databricks.
• Experience in Apache Spark.
• Experience in BigQuery.
• Experience with Microsoft Azure.
• Experience in SQL database, Nosql database, JSON document.
• Experience in Elasticsearch / Opensearch.
• Kubernetes.
• LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it s used for, and how it s obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

Experience:

2 years required

Skills:

Excel

Job type:

Full-time

• Has a deep understanding of PAH patient journey, Key customers (Physician and Nurses), external environment, and competitors of responsible territory.
• Identifies the pain points and unmet needs in the PAH patient journey at account level and partner with cross functional teams on the development, design and implementation of the solutions that will address their pain points to improve patient experiences and accelerate access to treatment.
• Develops a territory & account business plan to identify opportunities and to ensure ...
• Collaborates with cross functional team e.g. SFE, Digital and Data Analytic Team to analyze both internal and external data to support business planning and implementation.
• Gains a holistic understanding of customers through capturing accurate and consistent data on customer behaviors, preferences, and needs to drive enhancement of the overall customer experience / journey.
• Develops deep specialist product and disease state knowledge in a specific therapeutic area and leverages this to support sound clinical discussions with target HCPs.
• Implements a territory and account business plan to achieve assigned targets (both sales & qualitative).
• Coordinates with Franchise Lead and relevant Cross functional team to deploy approved promotional materials and activities; coordinates direct promotion programs, Financial Patient Program Execution, Patient routine risk evaluation, Nurse Collaboration activities, Partnering with PAH Center of Excellence to excel initiatives at account level.
• Complete product listing process in hospital with identified PAH centers.
• Update customer database and target segmentation continuously.
• Executes effective call plans by developing individualized and orchestrating the Omni-channel Customer Engagement (OCE) plan for target customers aligned with each customer s unique needs and preferences.
• Display professional engagement during interaction with customers and bring better health outcomes for HCPs and PAH patients.
• Successfully complete all training requirements, including product examinations.
• Tracks and monitors business plan implementation and objectives e.g. sales target, market share growth, budget management (monthly, quarterly and YTD) and prepares sales forecasting / planning.
• Maintain accurate customer call records and ensure all data entered into Veeva system.
• Reporting in timely & accurate manner.
• Preferable at least 2 years of relevant experience in sales/customer-facing with preference in the healthcare/pharmaceutical industry.
• Experience in cardiology, pulmonology or rare disease business is preferred.
• Be able to travel, country work, after hours and occasional weekend work.
• Be able to understand customer needs and gaps with strong customer focus.
• Experience within the pharma industry in identifying patient journey, implementing customer solutions and digital innovation to address pain points and leading better healthcare outcomes are preferable.
• Strong and proactive business result focus and proven ability to provide insights that increase business growth.
• Positive attitude with growth mindset, speak-up and constructive feedback.
• Proven team player and able to work with all cross-functional teams.
• Current Employees apply HERE.
• Current Contingent Workers apply HERE.
• Search Firm Representatives Please Read Carefully
• Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
• Regular
• Not Applicable
• 04/30/2025A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
• Requisition ID:R342438.

Skills:

Business Development, Negotiation, Teamwork, English

Job type:

Full-time

• Identify and target new potential and strategic partners.
• Build and tailor the right value proposition and product offering according to each partner needs.
• Work very closely with the Acquisition team to set-up the partner in our system and ensure effective and efficient conversion.
• Sign differentiation with existing partners Identify and target partners where there is potential business uplift via differentiated conditions tailored to each partner with a joint-value approach.
• Prioritize the hotels by the uplift potential value and work closely with commodity owner to align the approach externally.
• Understand the market landscape and trends to be able to present the right value proposition to the partner.
• Deep understanding of the SPA model (strategic partnership agreement) to be targeted as the ultimate differentiation.
• Negotiate differentiated conditions to ensure competitive advantages with key partners (Exclusive conditions, tailor contracting for key customers, SPA or SVC agreements, etc).
• Strategy implementation and delivery Implement and deploy the strategic plans agreed with the Regional Account developer Manager and aigned with the overall organizational goals and objectives.
• Work on strategic account planning by prioritising the right partner interactions at the right time.
• Deep understanding on customer needs, analyze competitor landscape and offerings as well as demand and potential conversion.
• Support the Ecosystem integration by tailoring the product offering to each partner's needs (Roiback, MKT products, Data, Insurance, etc).
• Product optimization via growth plans Understand the pipeline s potential and identify the key elements to improve the overall contracting quality that will drive the increase in conversion rate and materialize the hotel s or cluster's potential.
• Develop joint-plans with partners for long-term relationships.
• Identify key opportunities aligned with the partner s strategy to ensure growth (markets, lead times, volume growth in certain customer segments, etc).
• Collaboration Work very closely with the commodity, acquisition and differentiation teams towards mutual goals and objectives.
• Work closely with both teams on the transition of hotels and clusters to be moved to differentiated (strategic acquisitions, SPAs, etc)+.
• Work closely with the Direct channel specialists team to accelerate the Ecosystem deployment and new deals acquisition.
• Maintain close relationship with other account developer specialist to foster collaboration and best practice sharing.
• Work closely with other departments to ensure smooth operation (marketing, operations, commercial enablement hub, SPA specialists, commercial optimisation, competitiveness, etc).
• Tools & Processes adoption Ensure the usage and adoption levels of the company tools or processes agreed with team leader.
• Active participation in the usage of any new tool and process implemented as well as providing constructive feedback towards its constant improvement.
• Ensure continuity of the usage and adoption of tools and processes aligned with the company objectives.
• Collaborate with the decision on standarization across the region to ensure consistency and efficiency.
• Seemless transition Ensuring smooth transition when transferring a product to the diffeerntiated teams.
• Avoid business disruptions in the promise delivery to maintian customer trust and satisfaction.
• Effective communication between initial team within commodity and the differentiated team to transfer all relevant knowledge, insights, contacts and any necessary documentation.
• Identify and mitigate any potential risk associated to the transition.
• External relationships Develop and maintain relationships with external stakeholders, including customers and hotel partners.
• Support and set an example in front of the teams on a hotel consultative selling approach towards our key partners.
• Direct involvement in the negotiations, optimisation and acquisition with key strategic accounts in their region.
• Represent the company at industry events, conferences and trade shows.
• Requirements Capabilities: Market Expertise and Relationship Building: Demonstrate a deep understanding of the hotel landscape, build strong partnerships, and tailor solutions to meet individual hotel needs.
• Commercial Acumen and Negotiation Mastery: Master the negotiation process, structure optimal commercial agreements, and optimize the use of HBX' tools to drive business growth and profitability.
• Business Development and Planning: Identify new business opportunities, develop comprehensive business plans, and prioritize initiatives based on business fundamentals.
• Data-driven decision-making: Leverage data and insights to inform decision-making, optimize performance, and identify areas for improvement.
• Product and Revenue Management Expertise: Possess a deep understanding of Hotelbeds' product portfolio and hotel revenue management principles to optimize pricing and inventory strategies.
• Teamwork and Collaboration: Collaborate effectively with internal and external stakeholders, sharing knowledge and aligning efforts to achieve common goals.
• Agility and Adaptability: Demonstrate the ability to thrive in a dynamic environment, embrace change, and think creatively to overcome challenges.
• Experience: Previous experience in commercial roles with direct contact with clients.
• Previous experience in contracting and negotiation with customers.
• Excellent in English spoken and written.
• Account planning.
• Account Growth Plans.
• Qualifications Bachelor's or master s degree in business administration, Tourism Management or similar.
• Proficient level of English and any additional language would be a plus.
• You will have the opportunity to work for a company that is going through significant change in becoming the world s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
• As well as an attractive benefits package you will be able to work: Within an innovative, engaging and multicultural environment.
• Have the opportunity to build strong and lasting business relationships and friendships from around the world.
• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

Experience:

5 years required

Job type:

Full-time

• Associate's degree, trade school certification, or other certified training in a related technical field, or equivalent practical experience.
• 5 years of experience in operations, data center, or facility operations experience.
• 2 years of experience in critical facilities management, including facility, technical, and team management.
• Preferred qualifications:Master's degree in a related Engineering field.
• Experience collaborating with other business units to meet company goals and standards.
• Understanding of the operations and maintenance of electrical, control systems, and mechanical systems in a data center environment.
• Ability to develop and grow team members, through coaching, mentoring, and training.
• Ability to set, prioritize, and achieve business objectives.
• At Google, we aim to foster Googley work environments that are collaborative, friendly and fun. The Facilities Management team brings our spaces to life as you oversee the daily operations of our offices. While roles with similar names at other companies can be far more mundane, you're a creative, organized customer service specialist, who takes pride in seeing things run smoothly and efficiently. You go out of your way to make sure that clients are not only satisfied, but singing Google's praises. You're comfortable in a fast-paced environment with the highest standards of excellence. You aren't afraid to have fun with your job, and bring an enthusiasm, dedication and a collaborative spirit to build and maintain office spaces that facilitate some of the world's most cutting edge innovation.
• As a Data Center Facilities Manager, you will be responsible for leading a team in 24/7 Data Center operations. You will be responsible for working towards Service-level agreements (SLAs) with internal teams on uptime, efficiencies and cost. You will grow the campus team to meet the needs of the business, and leverage technical talent across the campus and identify key hiring needs for regional data centers.In this role, you will develop creative approaches to reducing operational costs while improving overall data center efficiency. You ensure that environmental and safety standards are consistently met, identifying problems and making repairs in emergency situations or abnormal conditions, you will manage data center performance issues and outages to minimize the recovery time from failures.
• Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.
• ResponsibilitiesPlan and execute campus operational budgets, expense forecasting and manage established budgets.
• Be responsible for meeting service level agreements (SLAs) with internal teams on uptime, efficiencies and cost.
• Lead efforts to integrate Google-wide strategy and execution with internal and external business partners.
• Empower your team through hiring, talent development, and career support. Integrate Google-wide strategy with internal and external partners, ensuring aligned goals.
• Implement and drive the safety culture at the site. Lead by example, deliver results, develop people, and build community.
• Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See alsoGoogle's EEO Policy andEEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing ourAccommodations for Applicants form.

Experience:

2 years required

Skills:

Atlas, Tableau, Salesforce, English

Job type:

Full-time

• Integration platform specialists monitoring and ensuring the completion of the technical and commercial onboarding leading to a Ready to sale status.
• End-to-End technical and operational ownership of the onboarding process for selected strategic connectivity partner accounts, including global hotel chain brands.
• Assist hotels and chains in the ARI mapping process to reduce timescales, via channel manager or connectivity incl. SynXis, including sharing extranet credentials and contract code details necessary for mapping.
• Promote and maximize central framework agreements: persuade hotel decision-makers to adopt and optimize the rate plans and commercial terms negotiated by the central framework team. Effectively communicate the benefits of various rate plans, including yieldable and higher commission rate options, to maximize hotel exposure and sales potential.
• Responsible for the content completion and accuracy needed for correct client mapping: room names, PMS codes, images, description,.
• Commercial onboarding: Monitoring initial performance to ensure correct set-up and payment facilities.
• Offboarding to respective commercial team with a detailed handover plan, including commercial agreement and expectation, contact person, potential challenges (design handover plan).
• Time Allocation (expected, subject to periodicity): Assisting hotels in completing the ready to sale journey: rate plan creations, ARI update, integration: 35%.
• Commercial onboarding to First 10 confirmed bookings: 25%.
• Offboarding to frontline sourcing: 20%.
• Provide support to hotels during their early life stage for commercial, operational, financial queries: 20%.
• How we Measure Success: Days between new hotel request and first-booking status.
• Hotel NPS score on start of working with us .
• Implementation success.
• Producing hotels.
• New hotel sales.
• Requirements & Skills: Education: University degree (Tourism will be desirable).
• Languages: Native or bilingual level of the local language, very advanced level of Chinese and English.
• Experience: 2-4 years of experience.
• Knowledge: MS Office: advanced level.
• Atlas: Expert level.
• Tableau: Basic user level.
• Salesforce or any other CRM: Basic user level.
• Great opportunity to excel at any of the above tools through training and practice. Soft Skills: Organizational Skills, Customer focused, Attention to detail, Teamwork, Negotiation & Influencing, Continuous improvement, Analytical view, Initiative. You will have the opportunity to work for a company that is going through significant change in becoming the world s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
• As well as an attractive benefits package you will be able to work within an innovative, engaging, and multicultural environment where people is first. Having the opportunity to build strong and lasting business relationships and friendships from around the world. And with options for developing your career locally or within one of our beautiful working locations across the globe.
• You will have the opportunity to work for a company that is going through significant change in becoming the world s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
• As well as an attractive benefits package you will be able to work: Within an innovative, engaging and multicultural environment.
• Build strong and lasting business relationships and friendships from around the world.
• Have the opportunity in developing your career locally or within one of our beautiful.
• working locations across the globe.
• You will have the opportunity to work for a company that is going through significant change in becoming the world s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
• As well as an attractive benefits package you will be able to work: Within an innovative, engaging and multicultural environment.
• Have the opportunity to build strong and lasting business relationships and friendships from around the world.
• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

Skills:

Contracts, Internal Audit, Sales, English

Job type:

Full-time

• Order Management: Process, track, and fulfill customer orders throughout the entire order lifecycle, ensuring customer satisfaction.
• Coordination with supply chain, planning & logistics teams to answer customer enquiries, and provide on time delivery.
• Contract management to ensure smooth operations in line with contracts (prices, payment terms and deliveries, etc.).
• Operation excellence: Conduct internal Audit on Sales Operations processes, develop, and implement new customer service policies and procedures across all affiliates.
• Ensure adherence to processes, especially with IT systems (ERP/CRM).
• Work on continuous improvement to streamline processes.
• Analyze recurring problems and implement solutions to prevent future issues.
• Customer Experience Enhancement: Initiate and lead initiatives aimed at improving the overall customer experience.
• Identify customer pain points to propose improvements.
• Team Management: Supervise and lead a team of customer service executives.
• Monitor performance metrics and ensure team adherence to service standards.
• Performance Analysis and Reporting: Monitor and analyze sales performance indicators (Sales vs Forecast & Budget).
• Track and analyze customer service metrics (Customer Service Level, Lead Time, Customer Satisfaction, resolution time).
• Forecast: Review update and monitor sales forecasts.
• Update demand forecast to supply chain and track demand variation.
• Competencies: General Customer-centric approach.
• Excellent English skills.
• Excellent communication skills.
• Teamwork and motivational skills.
• Exposure to international environment required.
• Functional In-depth understanding of sales principles and customer service practices.
• Proficiency with MS Office Suite, particularly MS Excel. Power BI is a plus.
• Proven work experience as a Sales support specialist is a plus.
• Hands-on experience with ERP and CRM systems is a plus.
• Qualifications: Bachelor s or Master's degree in Business field.
• 5-10 years of experiences in business operations.
• Excellent Command of spoken & written English.
• Excellent computer skills (Microsoft - Excel & Words).
• Good analytical and problem-solving skills.