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Skills:
Good Communication Skills, Japanese, Korean
Job type:
Full-time
Salary:
negotiable
- Welcome the customers and provide information about ICONSIAM.
- Coordinating with the various departments to provide customers with more convenient services.
- Oversee and facilitate all aspects of the Thailand and foreign customers.
- Hours of operation: working 5 days/week.
- 00 a.m.-20.00 p.m.
- 00 a.m.-22.00 p.m.
- Base Salary start ฿20,000 + Experience + Toeic Score + Third Language.
- Bachelor's degree in Liberal Arts, Humanities: Major in Chinese, Japanese, Korean / New Graduates are welcome.
- Good communication skills in both English and 3rd Language [Chinese, Japanese, Korean ].
- Good interpersonal skill and service mind (Consider from the good personality first).
- If have experience in Customer service, Retail Business, Hotel, Airline will be an advantage.
- Able to work in shift time.
- If you are passionate about delivering outstanding customer service and contributing to the success of a dynamic organisation, we encourage you to apply for this exciting opportunity.
- Interested person may send your resume to [email protected]
- or contact to.
Job type:
Full-time
Salary:
negotiable
- ประสานงานและสนับสนุน ในงานบริการและปัญหาเคสต่างๆ ของลูกค้า การแก้ไขปัญหาระยะสั้น เช่น กรณีลูกค้าติดขัดในการสั่งซื้อสินค้า ขอเพิ่มโควตา ฯลฯ โดยประสานงาน และ ติดต่อกับหน่วยงานต่างๆ เช่น จัดส่ง สินเชื่อ เพื่อบริการลูกค้าในเรื่องต่างๆ
- ควบคุม Back Order เพื่อ Fulfill สินค้าให้ตรงตาม Order เพื่อจัดส่งสินค้าให้เป็นไปตามหลักเกณฑ์ของบริษัทฯ และความต้องการของลูกค้า ตรงตามเวลาที่กำหนด
- การให้ข้อมูลลูกค้าและสนับสนุนทีมงานเกี่ยวกับรายการส่งเสริมการขาย, ราคาสินค้า, สอบถามเวลาจ่ายสินค้า, การแจ้งเตือนกำหนดชำระเงิน, รับเรื่องร้องเรียน การสำรวจ รวมถึงการแจ้ง ...
- งานอื่นๆ ตามที่ได้รับมอบหมาย.
- Specification
- อายุไม่เกิน 35 ปี
- ปริญญาตรี สาขาที่เกี่ยวข้อง
- มีความรู้ความเข้าใจในการะบวนการสั่งซื้อ และจัดส่งสินค้า
- ในรูปแบบค้าสมัยใหม่ การประสานงาน และการแก้ไขปัญหา
- ประสบการณ์ในการบริการลูกค้า การบริหารคำสั่งซื้อของลูกค้าหรือการบริการการขายอย่างน้อย 2 ปี ขึ้นไป.
- สามารถปฏิบัติงาน 6 วัน/สัปดาห์ได้ (8.00 น. - 17.00 น.)
- Key Competencies
- มีความรอบรู้และเข้าใจระบบ SAP เป็นอย่างดี
- ความสามารถในการติดตามงาน รวมไปถึงช่วยเหลือทีมงาน เพื่อรองรับการเปลี่ยนแปลง และให้บริการลูกค้าได้เป็นอย่างดี
- ทำงานภายใต้ภาวะความกดดันและแก้ไขปัญหาเฉพาะหน้าได้ดี
- ทัศนคติที่ดี และการทำงานร่วมกันกับทีมงานที่เกี่ยวข้องเพื่อความสำเร็จของงาน
- ความสามารถในการประสานงาน และการเจรจาต่อรอง.
Skills:
Enthusiastic, English
Job type:
Full-time
Salary:
negotiable
- 00 a.m.-20.00 p.m.
- 00 a.m.-22.00 p.m.
- Base Salary start ฿20,000 + Experience + Toeic Score + Third Language.
- What you'll be doing.
- Provide friendly and efficient assistance to customers, addressing their inquiries and resolving any issues they may have.
- Respond to customer feedback and complaints, taking appropriate actions to ensure customer satisfaction.
- Collaborate with other departments to ensure a seamless and positive customer experience.
- Maintain detailed records of customer interactions and follow up as necessary.
- Contribute to the continuous improvement of customer service processes and procedures.
- Participate in team meetings and training sessions to enhance your skills and knowledge.
- What we're looking for.
- Bachelor's degree in Liberal Arts, Humanities: Major in English / New Graduates are welcome.
- Excellent communication and interpersonal skills, with the ability to interact with customers from diverse backgrounds.
- Strong problem-solving and decision-making abilities, with a focus on delivering customer-centric solutions.
- Attention to detail and the ability to multitask in a fast-paced environment.
- Prior experience in customer service or a similar role within the service industry.
- Proficiency in English and Thai, both written and spoken.
- A positive, friendly, and enthusiastic attitude.
- Able to work in shift time.
- If you are passionate about delivering outstanding customer service and contributing to the success of a dynamic organisation, we encourage you to apply for this exciting opportunity.
- Interested person may send your resume to [email protected]
- or contact to.
Skills:
Social media
Job type:
Full-time
Salary:
negotiable
- Customer Interaction - Respond to customer inquiries via email, phone, chat, or social media promptly and professionally.
- Order Management - Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
- Issue Resolution - Address and resolve customer complaints or issues, such as defective products or delivery problems, ensuring a satisfactory outcome.
- Feedback Collection - Gather customer feedback to improve products, services, and the overall customer experience.
- Knowledge Sharing - Stay updated on product knowledge and policies to provide accurate information to customers.
- System Navigation - Utilize CRM software to document, track, and manage customer interactions and profiles.
- Collaboration - Work with other departments, like logistics or operations, to ensure customer needs are met.
- Sales Support - Advise customers on product choices, promotions, and features to support sales efforts.
- Follow-up - Conduct follow-up communications to ensure that customer issues have been resolved to their satisfaction.
Experience:
No experience required
Skills:
English
Job type:
Full-time
Salary:
฿18,000 - ฿25,000, negotiable
- Bachelor s degree in any related field.
- Good Communication in Thai and English.
- Ability to meet and greet customers in a professional, friendly, and timely manner.
- Service-minded, able to work under pressure, good communication and negotiation skills.
- Excellent problem-solving ability and time management skills.
- Handle complaints from customers from time to time.
- Have experience in customer services (within the healthcare industry is an advantage).
- Location: New Phetburi Road, Huaykwang,Bangkok.
- Shuttle Bus Service Available.
- The hospital is conveniently located near MRT Phetburi Station, specifically Exit 1, making it easily accessible for commuters.
Skills:
English
Job type:
Full-time
Salary:
negotiable
- Inspect and maintain order within the project, ensuring that the contractors perform their duties according to the contract, regulations, and rules, and report on their performance.
- Maintain common property and the project's aesthetics to appear beautiful, promoting sales.
- Manage complaints by coordinating with relevant parties to achieve maximum customer satisfaction.
- Publicize various tasks to members and encourage members to comply with company rules and policies.
- Follow up on outstanding public service fees from members.
- Other assigned tasks.
- Working hours: 5 days on / 2 days off.
- Shift 1 >> 07:00 a.m. - 16:00 p.m.
- Shift 2 >> 13:00 p.m. - 22:00 p.m.
- Shift 3 >> 22:00 p.m.- 07:00 a.m.
- Bachelor's degree in Liberal Arts, Humanities or related field.
- At least 1-2 years of experience in service business such as hotel or shopping mall industry; If has experience in juristic person is a plus.
- Proficient in English communication.
- Proficient in using MS Office program.
- Able to work 24-hour shifts.
Skills:
Good Communication Skills, Japanese, Korean
Job type:
Full-time
Salary:
negotiable
- 00 a.m.-19.00 p.m.
- 00 a.m.-22.00 p.m.
- Functional Skills & Experiences.
- Bachelor's degree in Liberal Arts, Humanities: Major in Chinese, Japanese, Korean / New Graduates are welcome.
- 0-2 years experience in customer service.
- Good communication skills in both English and 3rd Language. (Chinese, Japanese, Korean).
- Competence in Computer & Digital Literary.
- Familiar with application & program usage.
- Understanding of basic calculation i.e. % discount, on-top discount, % redemption.
- If have experience in Customer service, Retail Business, Hotel, Airline will be an advantage.
- Interested person may send your resume to [email protected]
- or contact to.
Job type:
Full-time
Salary:
negotiable
- Represent a positive image of the organization and deliver exceptional service to customers
- Represent a good image of the shopping mall and company
- Providing excellence service to customer at the assigned service counter including
- Information Center
- Parking Validation
- Redemption (Promotion & Rewards)
- Membership Services
- Selling and Issuing Gift Cards, Coupons, or Vouchers
- Baby Stroller & Wheelchair Service
- Assist with Customer Issues
- Receive and Handle Customer Feedback
- Support Company Activities and Events
- Comply with Company Policy
- Hours of operation: 5 working days per week
- Functional Skills & Experiences
- 0-2 years experience in customer service
- Good command of spoken and written English
- Competence in Computer & Digital Literary
- Familiar with application & program usage
- Understanding of basic calculation i.e. % discount, on-top discount, % redemption.
Experience:
3 years required
Skills:
Compliance
Job type:
Full-time
Salary:
negotiable
- Providing a variety of services using entry to advanced level technical and support regarding operations, such quotes and billing, tracking and trace, service questions and related customer assistance.
- Reviewing, completing and processing various degrees of documents and databases regarding orders, shipments, requests, carriers, providers and related details.
- Providing basic to more advanced support in the interpretation and assistance to staff and management regarding quotes, requirements, policies, programs, and practices.
- Providing support researching issues and developing recommendations to resolve issues regarding fulfillment, planning, timing, status and confirmation.
- Assisting in the review and implementation of customer service policies, practices and programs to meet organizational, operations and management needs.
- Assisting to ensure compliance with applicable laws, rules and regulations; receives guidance and direction or escalates when required.
- Performs other duties as assigned.
- WHAT ARE WE LOOKING FOR? Graduation from a high school or secondary school, or equivalent education and experience is often accepted. Formal vocational or college degree might be preferred for higher level roles, but typically not required.
- Typically require less than three years of experience in ocean services or operational area, intermediate roles typically require at least three years of experience and more senior roles typically require at least five years of experience and at least two years of experience at the intermediate level.
- Basic to more advanced general knowledge of customer service principles and practices.
- Basic analytical skills and good service orientation.
- Communicating with co-workers to provide and receive direction.
- WHAT DO WE HAVE TO OFFER? With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement, pension, health, and life assurance. There s no doubt that you will be compensated for your hard wok and commitment so if you d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.
- ABOUT TOMORROW We value your professional and personal growth. That s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career. CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.
Experience:
No experience required
Skills:
Customer Relationship Management (CRM), Positive Thinker, English, Thai
Job type:
Full-time
Salary:
฿22,000 - ฿24,000, negotiable
- Answer incoming calls, emails, and chats, and make outbound calls regarding products and services.
- Identify customer needs and ensure that inquiries are resolved or directed to the appropriate support team.
- Demonstrate a customer-focused attitude and take ownership of ensuring customer satisfaction.
- Provide high-quality professional customer service.
- Follow brand guidelines and processes for changes, if required.
- Thai nationality.
- Fluency in both Thai and English (CEFR B1 level) in reading, writing, and speaking.
- Bachelor s Degree in any related field.
- Fresh graduates are welcome to apply.
- Shift start times will vary between 9:00 AM and 12:00 PM.
- Work schedule: 5 days per week, with 2 days off per week.
- Base salary.
- KPI performance & attendance incentives.
- Medical insurance.
- 12 days of annual leave.
- Social security.
- Bhiraj Tower at Bitec (BTS Bang Na).
- 66 Tower (BTS Udom Suk).
Skills:
Project Management, Analytical Thinking, Negotiation, English
Job type:
Full-time
Salary:
negotiable
- Oversee customer inquiries related to application usage, technical issues, and troubleshooting.
- Lead and train a team of customer service representatives and support specialists.
- Identify common customer pain points and collaborate with the development team for application enhancements.
- Develop and implement customer service policies to improve user experience.
- Ensure timely and effective resolution of customer concerns.
- Monitor team performance and provide feedback for improvement.
- Monitor KPIs (e.g., customer satisfaction scores, response times, and resolution rates) and report insights.
- Handle escalated issues and complex customer concerns efficiently.
- Bachelor s degree or Master s degree in S/E commerce, Business management, International Business, Marketing and Project Management.
- Minimum 5 years of hands-on experience in Retail operation or customer relationship management area.
- Minimum 3 years in e-commerce platform is a plus.
- Strong background or experiences in business planning, managing the business commercial deals.
- Strong entrepreneurial mindset.
- Proven critical and analytical thinking skill.
- Communication skill with excellent English proficiency.
- Negotiation and persuasion skill.
- Excellent organization skill.
- Impeccable presentation and interpersonal skill.
Experience:
3 years required
Skills:
Finance, eCommerce, English
Job type:
Full-time
Salary:
negotiable
- Respond promptly and effectively to clients inquiries via calls, chats, and emails.
- Listening to the client attentively, troubleshooting, providing accurate information, and issuing solutions.
- Facilitating a seamless flow by acting as a liaison between clients and internal teams.
- Proactively gather client feedback, analyze trends, and identify where to improve our service.
- Collaborating cross-function with other departments, such as Stores Team, Finance, Communications, and Operations.
- Back office - Ecommerce Orders Management.
- Oversee the order management function and order validation process.
- Monitoring Warehouse picking and packing process. Ensure all orders are fulfilled and dispatched within provided lead time.
- Fully in charge of all return and exchange orders by following the internal procedures and processing them in a timely manner.
- Efficiently manage and track orders, to ensure smooth processing and timely delivery.
- Regularly connect with external couriers for shipment management.
- Reporting.
- Provide a report on inquiries and client trends, along with analysis, on a monthly and yearly basis.
- Analyze and report on the performance of each communication channel.
- The successful candidate for this role must flexibility in terms of time management and availability. A Customer Service Associate will be expected to work on the weekends and public holidays, as well as be open to working in shifts.
- At least 3 years of experience with proven skills in a customer services area or related field.
- Fluent in both spoken and written English and Thai.
- Service-minded and detail-oriented.
- Problem-solving skills.
- Effectively manage stress and skillfully navigate complex situations.
- Exhibits emotional resilience.
- Strong passion for our House.
- Intermediate proficiency in Microsoft tools and applications.
- Experience in back-office management (Ecommerce Systems) will be an advantage.
- Experience in the luxury retail industry will be an advantage.
- Good Team player.
Experience:
No experience required
Skills:
Customer Relationship Management (CRM), Service-Minded, English, Thai
Job type:
Full-time
Salary:
฿18,000 - ฿20,000, negotiable, commission paid with salary
- ดำเนินงานด้านการประสานงาน และการดูแลลูกค้า โดยให้ความสำคัญกับความต้องการของลูกค้า.
- มุ่งเน้นการสร้างประสบการณ์ของลูกค้าที่มีต่อผลิตภัณฑ์และบริการของเรานั้นยอดเยี่ยม.
- เตรียมความพร้อมอาคารอุปกรณ์และสถานที่อย่างเป็นระบบและมีประสิทธิภาพ.
- ทำความเข้าใจความต้องการของลูกค้า และแนะนำบริการที่สามารถตอบสนองความต้องการ.
- แนะนำโปรโมชั่นและสิทธิ์พิเศษต่าง ๆ ให้กับลูกค้า.
- ดูแลบัญชีของลูกค้าทั้งเดิมและใหม่ ให้ปลอดภัยและมีประสิทธิภาพมากที่สุด.
- เป็นตัวแทนแบรนด์ และแนะนำข้อมูลบริการสถานที่และอุปกรณ์ แก่ผู้สนใจ.
- ช่วยเหลือดูแลเอาใจใส่ ลูกค้าในฐานะ Touchpoint หนึ่งของแบรนด์.
- ประสานงานการดูแลความสะอาด เรียบร้อยของอาคารและสถานที่ รวมถึงพื้นที่แบ่งเช่าภายในโครงการอยู่เสมอ.
- ตรวจอาคารและพื้นที่แบ่งเช่าภายในโครงการอย่างละเอียด และตรงตามสภาพจริง พร้อมทั้งสามารถประเมินสถานการณ์และแก้ไขเองได้ตามนโยบาย.
- จัดทำตารางควบคุม และติดตาม การซ่อมอุปกรณ์/Asset ของทีม Front of House ที่ได้รับความเสียหายหรือขัดข้อง.
- ติดต่อประสานงานระหว่างทีมคู่ค้าและทีมงานในบริษัท เพื่อช่วยให้อาคารและสถานที่ภายใต้การดูแลของเป็นไปตามมาตรฐาน ทั้งแม่บ้าน ร.ป.ภ. และทีม Property Management.
- ประสานงาน ติดตาม และกำกับดูแลคุณภาพของบริการขนส่งโลจิสติกส์ให้เป็นไปตามวิธีการทำงานและมาตรฐาน.
- บันทึก และจัดทำเอกสารรายงาน.
- จัดทำเอกสาร แบบเบิก IWR และ แบบเบิก reimbursement ประจำเดือนนั้นๆ.
- จดมิเตอร์น้ำ ไฟ พื้นที่แบ่งเช่า และบริการขนส่งโลจิสติกส์.
- จัดเก็บเอกสารให้ครบถ้วนและถูกต้องตามมาตรฐาน.
- แจ้งเตือนวันหมดอายุของรหัส PIN.
- พัฒนา/ปรับปรุงกระบวนการทำงาน ตลอดจนเอกสารที่เกี่ยวข้องให้เป็นปัจจุบัน.
- มีใจรักงานบริการ.
- มีความเป็นมืออาชีพ คิดบวก กระตือรือร้น และแก้ไขปัญหาเฉพาะหน้าได้ดี.
- สามารถทำงานเป็นกะ (5 วัน / สัปดาห์).
- สามารถสื่อสารภาษาอังกฤษได้ทั้งการพูดและเขียน.
- สามารถใช้งานโปรแกรม Microsoft Office และ Internet.
- จบการศึกษาปริญญาตรีขึ้นไป ( ยินดีรับนักศึกษาจบใหม่ ).
- หากมีประสบการณ์ด้านการดูแลลูกค้า, การขาย จะพิจารณาเป็นพิเศษ.
Experience:
No experience required
Skills:
Good Communication Skills, Customer Relationship Management (CRM), Finance, Thai
Job type:
Full-time
Salary:
฿15,000 - ฿16,750
- รับสายโทรศัพท์และให้บริการลูกค้าผ่านทางช่องทางต่างๆ เช่น โทรศัพท์และแชท เพื่อให้บริการเกี่ยวกับการสมัครสินเชื่อ การชำระเงิน หรือการแก้ไขปัญหาต่างๆ.
- ช่วยเหลือลูกค้าในการตั้งค่าบัญชีผู้ใช้ในระบบเว็บไซต์และแอพลิเคชั่น.
- ให้คำแนะนำเกี่ยวกับการสมัครสินเชื่อหรือบัตรเครดิต พร้อมอธิบายขั้นตอนและเงื่อนไขต่างๆ.
- ให้ข้อมูลและช่วยเหลือลูกค้าในการตรวจสอบยอดค้างชำระ รวมทั้งแนะนำช่องทางการชำระเงิน.
- ช่วยเหลือในการชำระค่าบัตรเครดิต รวมถึงคำแนะนำเกี่ยวกับเงื่อนไขและกำหนดการชำระเงิน.
- รับฟังข้อร้องเรียนจากลูกค้าและหาทางแก้ไขปัญหาด้วยความรวดเร็วและมีประสิทธิภาพ.
- ให้คำแนะนำในการแก้ไขปัญหาหรือข้อข้องใจที่เกิดขึ้นจากการใช้งาน.
- วุฒิม.ปลายขึ้นไป ไม่จำกัดสาขาหรือคณะ.
- สื่อสารภาษาไทยได้ดี.
- มีประสบการณ์ในงาน Call Center หรือ Customer Service อย่างน้อย 6 เดือน.
- ทำงาน 5 วันต่อสัปดาห์ (หยุดเสาร์อาทิตย์ และวันหยุดนักขัตฤกษ์).
- เข้างานเวลา 9.00 - 18.00.
- สามารถเริ่มงานได้ในวันที่ 17 กุมภาพันธ์ 2568 หากสามารถเริ่มงานได้ตามวันที่ระบุจะพิจารณาเป็นพิเศษ.
Experience:
5 years required
Skills:
Business Statistics / Analysis, Industrial Engineering, Analytical Thinking, Own Transportation and Driving Licence, Leadership Skill, English, Thai
Job type:
Full-time
Salary:
฿70,000 - ฿80,000, commission paid with salary
- Collaborate with the executive team to develop and execute business strategies that align with company objectives.
- Drive growth initiatives, operational innovations, and competitive positioning in the laundromat industry.
- Establish key performance indicators (KPIs) and track performance to ensure business sustainability and profitability.
- Develop and implement new business models and expansion strategies to enhance franchise and company-owned operations.
- Operations Management.
- Oversee the end-to-end operations of both DODO and COCO stores, ensuring seamless execution of daily activities.
- Develop and standardize processes for store management, service quality, and customer experience.
- Optimize supply chain, logistics, and maintenance operations for efficiency and cost-effectiveness.
- Implement automation and technology-driven solutions to streamline operations.
- Ensure compliance with all regulatory and safety standards.
- Financial Oversight.
- Work closely with the CFO to manage P&L, budgeting, and financial planning.
- Optimize operational costs while maximizing revenue and profitability.
- Implement performance-based financial models for franchisees and internal teams.
- Analyze financial reports and operational metrics to drive decision-making.
- Leadership and Team Development.
- Build and lead a high-performing operations team, fostering a culture of excellence and accountability.
- Provide mentorship and guidance to franchise partners and in-house store managers.
- Develop training programs to enhance staff capabilities and ensure consistency across all locations.
- Encourage a proactive and problem-solving mindset among team members.
- Innovation and Business Development.
- Identify and implement new initiatives to enhance business operations and customer satisfaction.
- Leverage technology to enhance customer engagement, payment systems, and service efficiency.
- Explore strategic partnerships and collaborations to drive growth and market expansion.
- Bachelor s degree in Engineering (Industrial Engineering preferred) or a related field.
- Graduated from top-tier universities such as Chulalongkorn University, KMUTT, Chiang Mai University, or equivalent.
- 5-10 years of experience in operational management, preferably in industries related to service operations, engineering-based business models, or retail operations. Cross-industry experience is preferred.
- GPA of no less than 3.00.
- Direct experience managing a team of at least 10 direct reports, with a strong ability to prioritize tasks, make minute-to-minute decisions, and manage general operations effectively.
- Proven track record of driving operational efficiencies, business growth, and team leadership.
- Strong analytical, problem-solving, and decision-making skills.
- Ability to adapt and thrive in a dynamic, fast-growing business.
- Excellent communication, negotiation, and stakeholder management skills.
- Master s degree in Business Administration, Branding and Marketing, Engineering Management, or a related field.
- Experience working across multiple industries, particularly in FMCG, manpower management industries, food & beverage, or retail industry.
- Familiarity with technology-driven solutions and digital transformation in operations.
- Salary range: THB 70k - 80k per month.
- Officer-level performance-based KPI incentives.
- Bonus structure: Corporate Performance Bonus, Individual Performance Bonus, and Growth Bonus.
- Browny s Employee Benefits include birthday leave, recreational bonus, free wash & dry service, group health insurance, bereavement support, allowances, and more.
- This role offers an exciting opportunity to lead and innovate within a rapidly growing laundromat business. If you are a strategic thinker, results-driven leader, and passionate about operational excellence, we encourage you to apply.
Skills:
Marketing Strategy
Job type:
Full-time
Salary:
negotiable
- Focus primarily on marketing and sales function of Corporate Trust Services in order to solicit new accounts/business as well as managing existing customers.
- Responsible for achieving assigned revenue target.
- Develop marketing strategy / account plan and regularly update customer profile under responsibility.
- Ensure consistency in new business momentum, in terms of building up of the prospects pipeline each month.
- Consistently monitor and report competitive activities and new market developments and work closely with Product Team, Operations Group and/or other Departments to achieve solution for clients to which will assist in business expansion and/or business origination.
- Prepare quotations, proposals, presentation materials for clients, agreements, POA, SLA, call reports, deal reports for review, and internal memos relating to special request for clients.
- Client Services To act as the prime contact point for customers in assisting their queries / problems.
- To regularly keep close contact with clients to assist Sales in finding gap and spotting opportunity for business referral.
- To act as a liaison officer amongst different units e.g. cooperate with RMs, Sales, and Operations to solve customers problems.
- To perform Service Review for clients.
- To handle end-to-end process of new account opening, closing and maintenance.
- We're committed to bringing passion and customer focus to the business. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.
Customer Service Officer - General Job Description and duties.
Overview:A Customer Service Officer is responsible for providing excellent customer service to customers. They are the face of the company and must be able to handle customer inquiries, complaints, and requests in a professional and timely manner. They must be able to provide accurate information and solutions to customers in order to ensure customer satisfaction.
Common Responsibilities:
• Greet customers and provide assistance
• Respond to customer inquiries and complaints
• Resolve customer issues in a timely manner
• Provide accurate information about products and services
• Process customer orders and payments
• Maintain customer records
• Follow up with customers to ensure satisfaction
• Monitor customer feedback and suggest improvements
• Ensure compliance with company policies and procedures
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