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Skills:

Compliance

Job type:

Full-time

• Able to think fast, find answers, and respond quickly to customers' concern, issues and questions, all with a polite, empathic, and professional and manner.
• Excellent customer care and focus, ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience.
• Attract customs by promoting our company positively, answering questions and addressing concerns as they arise.
• Recommend possible hotels to meet the customs' needs.
• Ability to learn and follow all customer service procedures and policies.
• Refer issue and questions to managers if necessary.
• Answer and manager incoming calls, emails, chats, WhatsApp, LINE, and/or the related channel.
• Take personal responsibility for driving up selling and cross selling.
• Strive to meet and go above personal and team targets, and goals.
• Aim for customer resolution and return.
• Record, organize and file customer interactions and profile/account changes.
• Maintain effective office administrative procedures within the Minor Customer Contact Center, Thailand that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies.
• Able to close sell, up-sell and cross-sell on transient business.
• Assist to make all room reservation and ensure maximize room revenue and ensure all reservation detail update within required hotel procedures.
• Able to assist transient customer on other hotel inquiry, transportation, direction, spa, etc.
• Able to gather information of group and/or event inquiry with necessary steps.
• Understand the dynamics of Regional & Local Market, local Competitors and Events of the destination. In-depth understanding of local seasonality and booking patterns.
• Taking, amending and cancel reservation details as applicable. Confirming the method of payment.
• Ensure compliance to all security and safety standards on everyday basis.
• Ensure optimal utilization of all company software system and maintain knowledge on all room types and its availability.
• Not the right fit? Set up email alerts as new job postings become available that meet your interest!.

Skills:

Statistics

Job type:

Full-time

• Order, Quotation, and Complaint Management.
• Order Acceptance and Review: Recording customer orders, checking for completeness and accuracy, clarifying queries, and confirming orders.
• Quotation Process: Creating and sending quotations, following up, and adjusting as necessary.
• Complaint Handling: Receiving, documenting, and initial review of complaints. Initiating internal processes (e.g., to Quality Management or Logistics for returns) and communicating solutions to the customer until resolution.
• Written and Telephone Customer Support.
• Answering inquiries via email, phone regarding products, prices, availability, delivery times, and services.
• Coordination with Logistics and Supply Chain Planning.
• Delivery Management: Coordinating delivery dates, monitoring delivery status, and proactively communicating deviations or delays.
• Customs Clearance/Documentation: Preparing and checking relevant shipping documents, especially in an international context.
• Inventory and Demand Reconciliation: Exchanging information with Supply Chain Planning regarding product availability and ensuring supply chains.
• Other Related Tasks within Customer Service.
• Reporting: Creating internal reports on service levels, complaint statistics, order volumes and order book etc.
• Process Optimization: Actively participating in identifying and improving Customer Service processes.
• Training and Knowledge Transfer: Participating in product training and sharing best practices within the team.
• Think outside the box with us!.

Job type:

Full-time

• Customer channel management.
• Case Management.
• Customer onboarding and relationship management.
• Contract and dispute management.
• and more.
• Administrative stream includes those who primarily support others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations.
• At the top of this career stream, individuals work independently and apply standards, yet can also make departures from established processes to resolve problems.
• A colleague at this level works on tasks of limited scope and complexity, exercises independent judgment within defined boundaries and guidelines and typically under supervision. The colleague has skills developed through job-related training and on-the-job experience within a specific job discipline.
• Colleagues have knowledge of standardized work routines and methods, general facts and information but may need to escalate non-routine problems to a more experienced colleague or supervisor.
• The job requires limited job and business knowledge at the time of hiring.
• Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
• We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].

Skills:

English

Job type:

Full-time

• Accident notifying and dispatching surveyor.
• Customer verification.
• Providing coverage details and recommending solution.
• Guiding to use the company website and mobile application usage.
• Escalating to concerned parties as the 2nd tier.
• Entry data on the company database accurately.
• Meet the QC criteria standard.
• Age not over 30 years old.
• Bachelor degree in any field.
• Healthy.
• High discipline.
• Able to work on night shift (rotation).
• Preferable excellent English skills (TOEIC 600+ preferable).

Experience:

1 year required

Skills:

English

Job type:

Full-time

• To take orders and make freight and document pick-up arrangements.
• To distribute relevant pick up and document instructions to Trucking, Custom Brokerage and Messenger team.
• To review, check and verify air export documents as provided by shippers.
• To strictly follow export-handling procedures as established by the management.
• To do daily operations of customer services, including order receiving, order follow-ups, report preparation and customer retention activities.
• To do shipment tracking and advise local or oversea customers and offices on any discrepancies.
• To communicate with overseas offices, local vendors and customers on shipment inquires and to handle customers' complaints.
• To handle & achieve company's quality system such as IO, OPS, Training hours, EXCEL.
• To take up additional assignments as required to meet with the Company needs.
• University graduate, preferably with minimum 1 year's relevant experience.
• Be able to work under pressure and in time frame.
• Good communication in English.
• Chinese speaking is preferrable.
• Well-versed in MS Office.
• Expeditors offers excellent benefits.
• Paid Vacation, Holiday.
• Group Medical & Life & Accident Insurance.
• Employee Stock Purchase Plan.
• Training and Personnel Development Program.
• Work Location: Head Office, Empire Tower, 44th Floor, South Sathorn Road, Yannawa, Bangkok, Thailand.
• All your information will be kept confidential according to EEO guidelines.

Skills:

Software Development, Microsoft Office, Power point, English

Job type:

Full-time

• Help and support customers on a daily basis to ensure operations run smoothly. Respond to customer inquiries through various channels such as phone, email and chat. Cooperate with internal teams; Product Manager, Project Manager, Software Developer, QA and other related teams to solve customer problems and provide appropriate solutions or alternatives, and then follow up to ensure resolution in accordance with Service Level Agreement (SLA). Anticipate customer needs, potential problems and seek out ways to enhance customer service processes so that to increase customer satisfaction ...
• Bachelors degree in Computer Science, Business Administration, Marketing or any related field At least 3 years work experience in Customer Services or Sales coordinator (Information Technology or Software Development business is preferred).

Experience:

No experience required

Skills:

English

Job type:

Full-time

• Contact customer to get cargo information and inform booking confirmation to customer.
• Create HAWB into Daily planning and UFS.
• Cooperate with transportation team for pick up cargo as customer 's instruction.
• Send Pre-alert to destination office and attach shipping document.
• Avoid and reduce any extra cost by human error.
• Must carefully use company asset and in good maintenance.
• Education: Bachelor's Degree in Business, International Business or related fields.
• Year of experience: 1-5 years experienced in Air Freight.
• Other qualification: Good command of English, both of written and spoken.
• Able to operate PC and Microsoft Office.
• Immediate or quick to start working is preferred.
• Work location: HQ (Ratchadaphisek), Near Lat Phrao Station (MRT Blue Line, BTS Yellow Line).

Experience:

3 years required

Skills:

SAP, English, Thai

Job type:

Full-time

• Preparing contract, Power of Authorization & bank guarantee.
• Preparing related documents for tender process and submit documents in the system as well as prepare tender report.
• Coordinate with colleague in the department, other departments including Logistics department for update incoming shipment.
• Carrying out administrative tasks such as data input, processing information, completing paperwork and filing documents.
• Create request for transportation booking.
• Prepare product installation information to After Sales Service and Installation department.
• Prepare warranty and extended warranty information to After Sales Service and Installation department.
• Other supporting documents as required by sales team.
• Fulfill duties as assigned by Supervisor.
• At Getinge, we are looking for passionate individuals, who are agile, resilient, take responsibility for their development and focus on achieving excellence. They never compromise on quality and always act responsibly remembering that our customers always come first. They enjoy collaboration and working in diverse and international teams, and embrace the future. If you love change, we can make sure that you stay that way!.
• Bachelor degree in Business Administration or others related field.
• Minimum 3-5 year experience in a Customer Service or Sales support and Sales administration, preferable in medical products field.
• Experience in SAP/ SD Module.
• Proficient with Microsoft Word, Excel, Outlook.
• Basic knowledge of English.
• Details oriented and sense of urgency.
• Good service mind and cooperation.
• Ability to multi-task, prioritize and manage time effectively.
• Good communication and interpersonal skills.
• Excellent communication in Thai (Reading, Writing and Speaking).
• Our Benefits.
• We offer a competitive compensation and benefits package, including wellness and training programs, to ensure we support your well-being and goals.
• Li-SN2.
• About us.
• With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.
• Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.

Skills:

Sales

Job type:

Full-time

• ให้บริการลูกค้าประจำบูธ โดยแนะนำผลิตภัณฑ์ WiFi และ SIM รวมถึงให้คำแนะนำการใช้งาน.
• ให้บริการลูกค้าอย่างสุภาพ รวดเร็ว และเป็นมืออาชีพ เพื่อสร้างความพึงพอใจสูงสุด.
• ดูแลความเรียบร้อยของบูธ สินค้า และอุปกรณ์ ให้มีความพร้อมในการให้บริการอยู่เสมอ.
• รับผิดชอบยอดขายประจำกะ และดำเนินการเพื่อให้บรรลุเป้าหมายที่กำหนด.
• บันทึกข้อมูลลูกค้าและประเด็นปัญหา เพื่อรายงานและปรับปรุงการให้บริการ.
• ติดต่อประสานงานกับทีมงานที่เกี่ยวข้อง เพื่อให้การบริการเป็นไปอย่างมีประสิทธิภาพ.
• ให้บริการลูกค้าผ่านช่องทางออนไลน์ (Chat / โทรศัพท์) และดำเนินการปิดการขาย.
• เวลาทำงาน (Working Hours).
• ปฏิบัติงานเป็นกะ (Shift) ได้แก่ กะเช้า กะบ่าย และกะดึก.
• รวมวันหยุดสุดสัปดาห์และวันหยุดนักขัตฤกษ์ (ตามตารางที่บริษัทกำหนด).
• หยุด 2 วันต่อสัปดาห์ และมีวันหยุดชดเชยตามนโยบายบริษัท.
• วุฒิการศึกษา ระดับมัธยมศึกษาตอนปลาย / ปวส. / ปริญญาตรี หรือสาขาที่เกี่ยวข้อง.
• บุคลิกภาพดี มีมนุษยสัมพันธ์ และมีใจรักงานบริการ.
• สามารถสื่อสารภาษาอังกฤษได้ในระดับดี (หากมีทักษะภาษาญี่ปุ่นหรือภาษาจีน จะพิจารณาเป็นพิเศษ).
• สามารถปฏิบัติงานเป็นกะ และทำงานในวันหยุดได้.
• มีทักษะในการบริหารจัดการงานหลายด้าน (Multi-tasking) และสามารถแก้ไขปัญหาเฉพาะหน้าได้ดี.
• หากมีประสบการณ์ด้านงานขาย งานบริการลูกค้า หรือธุรกิจที่เกี่ยวข้อง จะได้รับการพิจารณาเป็นพิเศษ.
• ค่าตอบแทนและสวัสดิการ (Benefits).
• เงินเดือนตามประสบการณ์.
• ค่าคอมมิชชั่นตามผลงาน.
• วันหยุดตามกฎหมายแรงงาน.
• โอกาสพัฒนาทักษะในสายงานบริการและการขายระดับสากล.

Job type:

Full-time

• Act as a trusted advisor to customers, supporting them in identifying learning needs and creating tailored development plans.
• Guide customers in leveraging the company's learning programs, tools, and platforms effectively.
• Proactively identify opportunities for upselling and cross-selling to expand customer use of company programs.
• Provide insights and recommendations based on customer data, feedback, and learning outcomes.
• Collaborate with internal teams (Sales, Customer Service) to deliver the best customer experience.

Experience:

3 years required

Skills:

Microsoft Office, English, Thai

Job type:

Full-time

• We are seeking an experienced and detail-driven Senior Customer Service Executive to strengthen our Ocean Export team.
• In this role you will manage complex export shipments end-to-end, act as an escalation point for the customer service team, and serve as a trusted partner to our key accounts.
• You will work closely with Operations, Pricing, carriers, and our overseas network to ensure export service delivery consistently exceeds client expectations.
• Manage the end-to-end handling of complex and high-value ocean export bookings, from receipt of instructions through to final documentation and departure confirmation.
• Audit and verify export documentation - bookings, Shipping Instructions, Bills of Lading, commercial invoices, and packing lists - for accuracy and compliance before release.
• Coordinate strategically with carriers, co-loaders, and overseas agents to secure vessel space, meet documentation cut-offs, and resolve routing or space constraints.
• Act as the primary escalation point for the Customer Service team on complex export queries, non-standard shipments (e.g. dangerous goods, reefer, out-of-gauge), and customer complaints.
• Provide proactive shipment status updates to customers (e.g. vessel departure, arrival, delays), maintaining strict adherence to the "Bad News First" policy to manage expectations effectively.
• Serve as a dedicated point of contact for key accounts, guiding customers on the correct preparation of export documents and Incoterms requirements to ensure smooth customs clearance.
• Mentor and support junior Customer Service Executives, sharing best practices and helping to strengthen the team's overall service standards.
• Ensure all customer-facing milestones are updated accurately and on time in the operating system, and support adherence to account-specific SOPs.
• Bachelor's degree in Logistics, Supply Chain, Business Administration, or a related field.
• 3-6 years of experience in a Customer Service role within a Freight Forwarding company, with a strong focus on Ocean Export.
• Solid understanding of Ocean Export processes (FCL/LCL), Incoterms, and export documentation (HBL/MBL, Shipping Instructions).
• Demonstrated ability to handle complex files independently and act as an escalation point for the wider team.
• Excellent communication skills in Thai and English (written and spoken).
• Proficiency in Microsoft Office (Outlook, Excel) and freight forwarding operating systems.
• About us.
• Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.
• With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future. In Asia Pacific, DP World employs more than 7,000 people, and has ports and terminals in 17 locations.
• We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

Skills:

English, Thai

Job type:

Full-time

• Receive and process customer orders for trucking services.
• Enter and manage orders in TMS and CW1, (Excel).
• Monitor and follow up on job status and provide timely updates to customers.
• Act as the primary point of contact for assigned customers and internal teams.
• Coordinate with trucking operations teams to ensure smooth execution.
• Investigate delays, identify root causes, and provide solutions or mitigation plans.
• Handle customer complaints, perform checks, and ensure proper resolution.
• Support handling of challenging or key accounts.
• Maintain strong relationships and understand customer business needs.
• Proactively track shipments and communicate any deviations from plan.
• Ensure timely and accurate documentation and data entry.
• Ensure high level of customer satisfaction and service.
• Drive continuous improvement in processes and customer interactions.
• Perform other duties as assigned by the Manager.
• Knowledge of transportation and freight forwarding processes is an advantage.
• Proven Experience in Customer Service within logistics or trucking industry.
• Fluent in English (written and spoken).
• Chinese Language skills are an advantage.
• Excellent communication, organizational, and problem-solving abilities.
• Ability to make sound decisions under pressure and adapt to dynamic operational challenges.
• REQUIRED SKILLS.
• Customer-oriented mindset with problem-solving ability.
• Strong communication and interpersonal skills.
• Ability to work under pressure and manage multiple tasks.
• Good coordination and organizational skills.
• Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint).
• Familiarity with TMS / CW1 systems is an advantage.
• Attention to detail and high level of accuracy.
• Ready for your next career opportunity? Apply directly through our company HRIS using the link below. We look forward to reviewing your application!.

Job type:

Full-time

• Coordinate outbound call projects for customer feedback.
• Communicate and resolve tech/product related questions.
• Follow company's transcript to communicate with customers (outbound and inbound).
• Manage customer complaints/requests and submit tickets/create tasks for relevantbusiness units to follow up with issues.

Experience:

3 years required

Skills:

Work Well Under Pressure, Microsoft Office, Service-Minded, English

Job type:

Full-time

Who is AMMEGA We are a global company located in 40 countries. We provide a wide range of opportunities for all of our 6,000 employees and all of you who want to make a difference and join AMMEGA. As a team member, you can develop the sector together with us by providing advanced and high-quality belting solutions for 20 different industries, including global logistics, food production, fitness equipment, household appliances and energy production. We constantly improve our offering and provide our customers with fresh ideas and new technologies to create better and more sustainabl ...

Experience:

5 years required

Skills:

Microsoft Office, ERP, SAP, English, French

Job type:

Full-time

• Customer Service and Complex Case Management.
• Manage complex, high-value or strategically important customer accounts and ensure accurate, timely order fulfilment for domestic and international customers.
• Take the lead in resolving sensitive, escalated or high-impact customer complaints, supply constraints and delivery issues with minimal supervision.
• Make operational decisions within approved policies and recommend options to the Customer Service & Logistics Lead when business trade-offs or exceptions are required.
• Analyse customer feedback and recurring concerns, identify trends and coordinate corrective actions with relevant functions.
• Support customer retention and long-term relationships by proactively identifying service risks and improvement opportunities.
• Logistics and Cross-functional Coordination.
• Coordinate end-to-end outbound logistics, including order processing, inventory distribution, warehouse execution and transportation.
• Manage multiple priorities and high-volume workloads while maintaining service quality and deadlines.
• Work closely with Sales, Marketing, Supply Planning, Warehouse, Logistics, Finance and other functions to resolve complex issues and improve customer experience.
• Anticipate delays, stock constraints and fulfilment risks, propose solutions and escalate material business impacts to the Customer Service & Logistics Lead.
• Performance Analysis, Systems and Governance.
• Track and analyse Customer Service and Logistics KPIs, identify root causes and provide actionable recommendations to the Customer Service & Logistics Lead.
• Prepare and validate operational reports, including Actual Sales, Back Orders and an other customer service report.
• Execute advanced SAP S4/HANA SD/MM transactions and act as an operational subject-matter resource for systems and tools.
• Create and maintain product and customer master data in the local ERP system in accordance with governance requirements.
• Ensure compliance with company policies, service protocols, legal requirements, work instructions and control standards within assigned processes.
• Operational Expertise and Continuous Improvement.
• Identify process gaps and lead agreed improvements, including innovation, synchronisation, digitisation and simplification initiatives.
• Develop and maintain SLAs, work instructions, knowledge materials and process documentation, and support operational deployment.
• Provide process training, onboarding support and day-to-day operational guidance to Customer Service & Logistics Executives when assigned by the Customer Service & Logistics Lead.
• Support the implementation of operational changes and monitor adoption and effectiveness.
• Perform other duties assigned by the Customer Service & Logistics Lead or Supply Chain Manager.
• Bachelor's degree in Logistics, Supply Chain Management, Business Administration or a related field.
• At least 5 years of experience in customer service, logistics, order management or supply chain, including experience handling complex operational cases.
• Strong proficiency in SAP ECC6 or a comparable ERP system and Microsoft Office, particularly Excel.
• Experience in KPI analysis, process improvement, master-data management or customer-service technology is preferred.
• Experience with order-management systems, payment gateways or e-commerce processing is an advantage.
• Key Skills & Competencies.
• Strong customer focus with a proactive, solution-oriented and continuous-improvement mindset.
• Professional communication, emotional intelligence and conflict-resolution skills, including effective English communication.
• Ability to analyse complex issues systematically, consider end-to-end business impact and provide effective solutions quickly.
• Ability to manage multiple priorities, high-volume work and deadlines consistently in a fast-paced environment.
• Strong cross-functional collaboration and influencing skills.
• Ability to challenge the status quo constructively, support change and adapt with a long-term business perspective.
• Ability to provide operational guidance and knowledge transfer without formal people-management accountability.
• We appreciate your interest in joining our team and encourage you to submit your application. Please note that only shortlisted candidates will be contacted for further discussion.
• Thank you for considering a career with us!.

Experience:

3 years required

Skills:

Problem Solving, Teamwork, English

Job type:

Full-time

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Provide information about products, services, pricing, and promotions.
• Address and resolve customer complaints, concerns, and issues effectively.
• Assist customers in placing orders, tracking shipments, and processing returns or exchanges.
• Accurately enter and update customer information in the database.
• Identify and analyze customer needs to offer suitable solutions.
• Collaborate with other departments to resolve complex customer issues.
• Maintain a deep understanding of company products and services to provide accurate information to customers.
• Stay updated on product changes and updates.
• Communicate clearly and professionally, both verbally and in writing.
• Document customer interactions and maintain records of inquiries and resolutions.
• Strive to exceed customer expectations and ensure high levels of customer satisfaction.
• Gather customer feedback and relay insights to improve products and services.
• Travel Arrangement for book flight / Visa apply /Hotel booking and other related process.
• Collaborate with colleagues and share knowledge to ensure consistent and exceptional customer support.
• Bachelor's degree or equivalent.
• At least 3 years of customer service experience.
• Fluent in English communication.
• Ability to communicate in Chinese will be an advantage (Not mandatory).
• Have own car and Drive license.
• Able to work at Rayong Office (Pluak Daeng - WHA ESIE1).
• Proficiency in using customer service software and tools.

Skills:

Good Communication Skills, Service-Minded, YouTube, English

Job type:

Full-time

• Answer customer inquiries related to automotive financing products and services.
• Conduct follow-up calls with customers who have submitted their contact information for loan consultation.
• Provide accurate information and guidance regarding auto loan products, services, and application procedures.
• Deliver excellent customer service and ensure a positive customer experience.
• Support daily tracking of returned receipts and tax invoices, and submit reports to the Manager within the required turnaround time.
• Process and send VIP receipt requests promptly to help minimize customer complaints.
• Update customer mailing addresses accurately and in a timely manner.
• Assist in handling and resolving customer complaints in accordance with company standards.
• Bachelor's degree in Business Administration or related fields.
• Experience in customer service or a related field at least 1 year.
• Good coordination and communication skills.
• Service-minded with a positive attitude.
• Responsible and adaptable.
• Ability to work under pressure.
• Good in English skill.
• Good in basic computer skills (Microsoft Excel, Word).
• Good communication skills.
• If you are interested in this job role, please prepare your updated resume or LinkedIn profile for the application process through the Nissan Job Portal.
• Only shortlisted candidate will be contacted for an interview".
• For more information about Nissan's products, services, and commitment to sustainable mobility, visit nissan-global.com. You can also follow us on Facebook, Instagram, X and LinkedIn and see all our latest videos on YouTube.
• Why Nissan?.
• You will definitely get the right answers why you should join us through watching the video on YouTube.

Skills:

Thai

Job type:

Full-time

• Proficiency in Khmer language (spoken and written). Strong communication and problem-solving skills. Ability to work onsite in TP Bangkok. Willingness to work on rotational shifts, including weekends and public holidays. Customer service experience is a plus, but not mandatory - fresh graduates are encouraged to apply.
• Handle incoming calls, emails, and chat from customers in Khmer. Provide accurate information, resolve issues, and ensure customer satisfaction. Escalate complex issues to relevant teams when necessary. Maintain a professional and empathetic approach i ...

Skills:

Enthusiastic, English, Thai

Job type:

Full-time

• Fluent in both Thai and English (spoken and written) Minimum qualification: Bachelor's Degree Good communication and interpersonal skills Basic computer and typing proficiency Previous customer service or call center experience is an advantage Willingness to work in shifts, weekends, or public holidays as required Why Join Us? Competitive salary and performance incentives Professional and inclusive working environment Training and development opportunities Career growth in a global BPO company.
• Handle customer interactions via phone, email, or chat in Thai and English Assist cu ...

Skills:

Microsoft Office, CSS, English

Job type:

Full-time

• Bachelor's Degree or at least Diploma or equivalent in any discipline.
• Minimum of 6 months work experience in customer support in any industry.
• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
• Customer Service orientation.
• Customer Results/Solutions focussed.
• Customer Expectations Management.
• Active Listening Skills.
• Ability to handle queries and objections in a professional manner.
• Passionate about communication and interacting with people is key to success in this role.
• Able to receive continuous feedback and work in a fast-paced working environment.
• Positive attitude and willingness to learn and go the 'extra mile' for self-improvement.
• Emotional intelligence and ability to stay calm when customers are stressed or annoyed.
• Good reasoning and analytical skills.
• Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
• Minimum typing speed of 40wpm with a 90% accuracy score.
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office.
• CSS represents the brand, the culture, and the values of the client.
• Your attitude and how you behave will determine how our client is perceived by its customers.
• It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times.
• Customer concerns must be handled positively and professionally.
• Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers.
• Support customers to place online orders with the client.
• Provide timely support to customers through available communication channels (inbound phone calls and email).
• Process payments and confidential client information in a manner that is precise and safeguards the customer's personal and financial payment data at all times.
• Proactively support customers to mitigate the risk of damage to the client's brand and customer loyalty.
• Identify and escalate priority issues through appropriate channels as and when necessary.
• Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
• Maintain and improves quality of service by sharing suggestions and recommendations.
• Keep job knowledge and skills up to date by attending training and continuously learning.
• Meet all key performance indicators set by the company and client.
• Adhere to the policies and procedures set by the company and client.