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Skills:

Social media

Job type:

Full-time

• Customer Interaction - Respond to customer inquiries via email, phone, chat, or social media promptly and professionally.
• Order Management - Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
• Issue Resolution - Address and resolve customer complaints or issues, such as defective products or delivery problems, ensuring a satisfactory outcome.
• Feedback Collection - Gather customer feedback to improve products, services, and the overall customer experience.
• Knowledge Sharing - Stay updated on product knowledge and policies to provide accurate information to customers.
• System Navigation - Utilize CRM software to document, track, and manage customer interactions and profiles.
• Collaboration - Work with other departments, like logistics or operations, to ensure customer needs are met.
• Sales Support - Advise customers on product choices, promotions, and features to support sales efforts.
• Follow-up - Conduct follow-up communications to ensure that customer issues have been resolved to their satisfaction.

Experience:

No experience required

Skills:

English

Job type:

Full-time

• Bachelor s degree in any related field.
• Good Communication in Thai and English.
• Ability to meet and greet customers in a professional, friendly, and timely manner.
• Service-minded, able to work under pressure, good communication and negotiation skills.
• Excellent problem-solving ability and time management skills.
• Handle complaints from customers from time to time.
• Have experience in customer services (within the healthcare industry is an advantage).
• Location: New Phetburi Road, Huaykwang,Bangkok.
• Shuttle Bus Service Available.
• The hospital is conveniently located near MRT Phetburi Station, specifically Exit 1, making it easily accessible for commuters.

Skills:

Good Communication Skills, Japanese, Korean

Job type:

Full-time

• Welcome the customers and provide information about ICONSIAM.
• Coordinating with the various departments to provide customers with more convenient services.
• Oversee and facilitate all aspects of the Thailand and foreign customers.
• Hours of operation: working 5 days/week.
• 00 a.m.-20.00 p.m.
• 00 a.m.-22.00 p.m.
• Base Salary start ฿20,000 + Experience + Toeic Score + Third Language.
• Bachelor's degree in Liberal Arts, Humanities: Major in Chinese, Japanese, Korean / New Graduates are welcome.
• Good communication skills in both English and 3rd Language [Chinese, Japanese, Korean ].
• Good interpersonal skill and service mind (Consider from the good personality first).
• If have experience in Customer service, Retail Business, Hotel, Airline will be an advantage.
• Able to work in shift time.
• If you are passionate about delivering outstanding customer service and contributing to the success of a dynamic organisation, we encourage you to apply for this exciting opportunity.
• Interested person may send your resume to [email protected]
• or contact to.

Job type:

Full-time

• ประสานงานและสนับสนุน ในงานบริการและปัญหาเคสต่างๆ ของลูกค้า การแก้ไขปัญหาระยะสั้น เช่น กรณีลูกค้าติดขัดในการสั่งซื้อสินค้า ขอเพิ่มโควตา ฯลฯ โดยประสานงาน และ ติดต่อกับหน่วยงานต่างๆ เช่น จัดส่ง สินเชื่อ เพื่อบริการลูกค้าในเรื่องต่างๆ
• ควบคุม Back Order เพื่อ Fulfill สินค้าให้ตรงตาม Order เพื่อจัดส่งสินค้าให้เป็นไปตามหลักเกณฑ์ของบริษัทฯ และความต้องการของลูกค้า ตรงตามเวลาที่กำหนด
• การให้ข้อมูลลูกค้าและสนับสนุนทีมงานเกี่ยวกับรายการส่งเสริมการขาย, ราคาสินค้า, สอบถามเวลาจ่ายสินค้า, การแจ้งเตือนกำหนดชำระเงิน, รับเรื่องร้องเรียน การสำรวจ รวมถึงการแจ้ง ...
• งานอื่นๆ ตามที่ได้รับมอบหมาย.
• Specification
• อายุไม่เกิน 35 ปี
• ปริญญาตรี สาขาที่เกี่ยวข้อง
• มีความรู้ความเข้าใจในการะบวนการสั่งซื้อ และจัดส่งสินค้า
• ในรูปแบบค้าสมัยใหม่ การประสานงาน และการแก้ไขปัญหา
• ประสบการณ์ในการบริการลูกค้า การบริหารคำสั่งซื้อของลูกค้าหรือการบริการการขายอย่างน้อย 2 ปี ขึ้นไป.
• สามารถปฏิบัติงาน 6 วัน/สัปดาห์ได้ (8.00 น. - 17.00 น.)
• Key Competencies
• มีความรอบรู้และเข้าใจระบบ SAP เป็นอย่างดี
• ความสามารถในการติดตามงาน รวมไปถึงช่วยเหลือทีมงาน เพื่อรองรับการเปลี่ยนแปลง และให้บริการลูกค้าได้เป็นอย่างดี
• ทำงานภายใต้ภาวะความกดดันและแก้ไขปัญหาเฉพาะหน้าได้ดี
• ทัศนคติที่ดี และการทำงานร่วมกันกับทีมงานที่เกี่ยวข้องเพื่อความสำเร็จของงาน
• ความสามารถในการประสานงาน และการเจรจาต่อรอง.

Skills:

Enthusiastic, English

Job type:

Full-time

• 00 a.m.-20.00 p.m.
• 00 a.m.-22.00 p.m.
• Base Salary start ฿20,000 + Experience + Toeic Score + Third Language.
• What you'll be doing.
• Provide friendly and efficient assistance to customers, addressing their inquiries and resolving any issues they may have.
• Respond to customer feedback and complaints, taking appropriate actions to ensure customer satisfaction.
• Collaborate with other departments to ensure a seamless and positive customer experience.
• Maintain detailed records of customer interactions and follow up as necessary.
• Contribute to the continuous improvement of customer service processes and procedures.
• Participate in team meetings and training sessions to enhance your skills and knowledge.
• What we're looking for.
• Bachelor's degree in Liberal Arts, Humanities: Major in English / New Graduates are welcome.
• Excellent communication and interpersonal skills, with the ability to interact with customers from diverse backgrounds.
• Strong problem-solving and decision-making abilities, with a focus on delivering customer-centric solutions.
• Attention to detail and the ability to multitask in a fast-paced environment.
• Prior experience in customer service or a similar role within the service industry.
• Proficiency in English and Thai, both written and spoken.
• A positive, friendly, and enthusiastic attitude.
• Able to work in shift time.
• If you are passionate about delivering outstanding customer service and contributing to the success of a dynamic organisation, we encourage you to apply for this exciting opportunity.
• Interested person may send your resume to [email protected]
• or contact to.

Experience:

No experience required

Skills:

Customer Relationship Management (CRM), Positive Thinker, English, Thai

Job type:

Full-time

• Answer incoming calls, emails, and chats, and make outbound calls regarding products and services.
• Identify customer needs and ensure that inquiries are resolved or directed to the appropriate support team.
• Demonstrate a customer-focused attitude and take ownership of ensuring customer satisfaction.
• Provide high-quality professional customer service.
• Follow brand guidelines and processes for changes, if required.
• Thai nationality.
• Fluency in both Thai and English (CEFR B1 level) in reading, writing, and speaking.
• Bachelor s Degree in any related field.
• Fresh graduates are welcome to apply.
• Shift start times will vary between 9:00 AM and 12:00 PM.
• Work schedule: 5 days per week, with 2 days off per week.
• Base salary.
• KPI performance & attendance incentives.
• Medical insurance.
• 12 days of annual leave.
• Social security.
• Bhiraj Tower at Bitec (BTS Bang Na).
• 66 Tower (BTS Udom Suk).

Skills:

Project Management, Analytical Thinking, Negotiation, English

Job type:

Full-time

• Oversee customer inquiries related to application usage, technical issues, and troubleshooting.
• Lead and train a team of customer service representatives and support specialists.
• Identify common customer pain points and collaborate with the development team for application enhancements.
• Develop and implement customer service policies to improve user experience.
• Ensure timely and effective resolution of customer concerns.
• Monitor team performance and provide feedback for improvement.
• Monitor KPIs (e.g., customer satisfaction scores, response times, and resolution rates) and report insights.
• Handle escalated issues and complex customer concerns efficiently.
• Bachelor s degree or Master s degree in S/E commerce, Business management, International Business, Marketing and Project Management.
• Minimum 5 years of hands-on experience in Retail operation or customer relationship management area.
• Minimum 3 years in e-commerce platform is a plus.
• Strong background or experiences in business planning, managing the business commercial deals.
• Strong entrepreneurial mindset.
• Proven critical and analytical thinking skill.
• Communication skill with excellent English proficiency.
• Negotiation and persuasion skill.
• Excellent organization skill.
• Impeccable presentation and interpersonal skill.

Experience:

No experience required

Skills:

Customer Relationship Management (CRM), Service-Minded, English, Thai

Job type:

Full-time

• ดำเนินงานด้านการประสานงาน และการดูแลลูกค้า โดยให้ความสำคัญกับความต้องการของลูกค้า.
• มุ่งเน้นการสร้างประสบการณ์ของลูกค้าที่มีต่อผลิตภัณฑ์และบริการของเรานั้นยอดเยี่ยม.
• เตรียมความพร้อมอาคารอุปกรณ์และสถานที่อย่างเป็นระบบและมีประสิทธิภาพ.
• ทำความเข้าใจความต้องการของลูกค้า และแนะนำบริการที่สามารถตอบสนองความต้องการ.
• แนะนำโปรโมชั่นและสิทธิ์พิเศษต่าง ๆ ให้กับลูกค้า.
• ดูแลบัญชีของลูกค้าทั้งเดิมและใหม่ ให้ปลอดภัยและมีประสิทธิภาพมากที่สุด.
• เป็นตัวแทนแบรนด์ และแนะนำข้อมูลบริการสถานที่และอุปกรณ์ แก่ผู้สนใจ.
• ช่วยเหลือดูแลเอาใจใส่ ลูกค้าในฐานะ Touchpoint หนึ่งของแบรนด์.
• ประสานงานการดูแลความสะอาด เรียบร้อยของอาคารและสถานที่ รวมถึงพื้นที่แบ่งเช่าภายในโครงการอยู่เสมอ.
• ตรวจอาคารและพื้นที่แบ่งเช่าภายในโครงการอย่างละเอียด และตรงตามสภาพจริง พร้อมทั้งสามารถประเมินสถานการณ์และแก้ไขเองได้ตามนโยบาย.
• จัดทำตารางควบคุม และติดตาม การซ่อมอุปกรณ์/Asset ของทีม Front of House ที่ได้รับความเสียหายหรือขัดข้อง.
• ติดต่อประสานงานระหว่างทีมคู่ค้าและทีมงานในบริษัท เพื่อช่วยให้อาคารและสถานที่ภายใต้การดูแลของเป็นไปตามมาตรฐาน ทั้งแม่บ้าน ร.ป.ภ. และทีม Property Management.
• ประสานงาน ติดตาม และกำกับดูแลคุณภาพของบริการขนส่งโลจิสติกส์ให้เป็นไปตามวิธีการทำงานและมาตรฐาน.
• บันทึก และจัดทำเอกสารรายงาน.
• จัดทำเอกสาร แบบเบิก IWR และ แบบเบิก reimbursement ประจำเดือนนั้นๆ.
• จดมิเตอร์น้ำ ไฟ พื้นที่แบ่งเช่า และบริการขนส่งโลจิสติกส์.
• จัดเก็บเอกสารให้ครบถ้วนและถูกต้องตามมาตรฐาน.
• แจ้งเตือนวันหมดอายุของรหัส PIN.
• พัฒนา/ปรับปรุงกระบวนการทำงาน ตลอดจนเอกสารที่เกี่ยวข้องให้เป็นปัจจุบัน.
• มีใจรักงานบริการ.
• มีความเป็นมืออาชีพ คิดบวก กระตือรือร้น และแก้ไขปัญหาเฉพาะหน้าได้ดี.
• สามารถทำงานเป็นกะ (5 วัน / สัปดาห์).
• สามารถสื่อสารภาษาอังกฤษได้ทั้งการพูดและเขียน.
• สามารถใช้งานโปรแกรม Microsoft Office และ Internet.
• จบการศึกษาปริญญาตรีขึ้นไป ( ยินดีรับนักศึกษาจบใหม่ ).
• หากมีประสบการณ์ด้านการดูแลลูกค้า, การขาย จะพิจารณาเป็นพิเศษ.

Experience:

No experience required

Skills:

Good Communication Skills, Customer Relationship Management (CRM), Finance, Thai

Job type:

Full-time

• รับสายโทรศัพท์และให้บริการลูกค้าผ่านทางช่องทางต่างๆ เช่น โทรศัพท์และแชท เพื่อให้บริการเกี่ยวกับการสมัครสินเชื่อ การชำระเงิน หรือการแก้ไขปัญหาต่างๆ.
• ช่วยเหลือลูกค้าในการตั้งค่าบัญชีผู้ใช้ในระบบเว็บไซต์และแอพลิเคชั่น.
• ให้คำแนะนำเกี่ยวกับการสมัครสินเชื่อหรือบัตรเครดิต พร้อมอธิบายขั้นตอนและเงื่อนไขต่างๆ.
• ให้ข้อมูลและช่วยเหลือลูกค้าในการตรวจสอบยอดค้างชำระ รวมทั้งแนะนำช่องทางการชำระเงิน.
• ช่วยเหลือในการชำระค่าบัตรเครดิต รวมถึงคำแนะนำเกี่ยวกับเงื่อนไขและกำหนดการชำระเงิน.
• รับฟังข้อร้องเรียนจากลูกค้าและหาทางแก้ไขปัญหาด้วยความรวดเร็วและมีประสิทธิภาพ.
• ให้คำแนะนำในการแก้ไขปัญหาหรือข้อข้องใจที่เกิดขึ้นจากการใช้งาน.
• วุฒิม.ปลายขึ้นไป ไม่จำกัดสาขาหรือคณะ.
• สื่อสารภาษาไทยได้ดี.
• มีประสบการณ์ในงาน Call Center หรือ Customer Service อย่างน้อย 6 เดือน.
• ทำงาน 5 วันต่อสัปดาห์ (หยุดเสาร์อาทิตย์ และวันหยุดนักขัตฤกษ์).
• เข้างานเวลา 9.00 - 18.00.
• สามารถเริ่มงานได้ในวันที่ 17 กุมภาพันธ์ 2568 หากสามารถเริ่มงานได้ตามวันที่ระบุจะพิจารณาเป็นพิเศษ.

Job type:

Full-time

• About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
• Why Join Us.
• Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
• Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
• To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team.
• Status quo? Never. Courage? Always.
• At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
• Join us.
• Trust & Safety Department Introduction.
• Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
• To eliminate any doubt, this role involves reading, viewing, listening and examining user-generated content to ensure they comply with community guidelines. Content includes images, video, text related to every day life, but they can also include (but are not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.
• About Team.
• The Search Ads Ops team is dedicated to evaluating and optimizing search algorithms within search ads. Our team conducts thorough evaluations and investigations to ensure optimal performance and accuracy. Additionally, we manage labeling projects to train and refine our models, aiming to improve the relevance and effectiveness of search ads. Our goal is to drive revenue growth while maintaining a high-quality user experience, balancing commercial objectives with user satisfaction. We strive to deliver superior search ads solutions through continuous innovation and meticulous analysis.
• What will I be doing?.
• Operation & Data Management.
• You will perform daily operational tasks including quality inspection, policy and process optimization, queue assignment and handling escalations of the labelling project.
• You will work closely with respective project stakeholders and vendors to stay up to date with policy developments and provide feedback on implementation and execution.
• You will be performing daily audit on internal system and provide analysis of errors and feedback to respective teams (R&D & Product Manager).
• You will be monitoring the quality scored of agents and run root cause analysis to the management team.
• You will be monitoring project data, record daily output and quality scores, prepare data analysis/report of projects as well as validate reports and data provided to stakeholders/partners.
• Training Management.
• You will be localizing the policy guidelines designing training schedule, coordinate and liaise with key stakeholders including BPO to ensure that all labellers successfully go-live within the targeted time frame.
• You will deliver process/product/policy training in classroom and/or virtually to new joiners.
• You will be involve in setting up product knowledge test, share result analysis and work with key stakeholders to improve the product knowledge of team.
• What should I bring with me?.
• A minimum Diploma & above education background.
• You possess prior experience in a QA role, ideally within a Content Moderation / Content Quality / Safety environment.
• Good English and Thai proficiency.
• You have good attention to detail and you are comfortable using data analysis to identify trends.
• Comfortable with and understand that the job requires reviewing internet content that may be deemed inappropriate and / or contain explicit materials.
• Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
• Your resilience and commitment to self-care to manage the emotional demands of the role.
• You are familiar with search engines and algorithms of any social media platform or search engine optimization.
• You come with experience in a BPO / call center / customer service or vendor management environment is a plus.
• Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
• We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
• LI-Hybrid.

Skills:

Quality Assurance, Assurance, Project Management

Job type:

Full-time

• a mission we all believe in and aim towards achieving every day.
• To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact.
• for ourselves, our company, and the communities we serve.
• Join us. About the Team Governance and Experience is a global team aiming to build a safe and trustworthy marketplace for not only users, but also partners. We value user experience and work on policies, rules, products and systems to ensure quality.
• We are looking for passionate talents to join us, thus together we can build a commerce ecosystem that is innovative, secure and intuitive for our users. As part of GNE organization is our Service Support Centre (SSC) delivers Customer Service to our Buyers, Partners and internal users. As part of SSC is our Selling Partner Support (SPS) team who are responsible for supporting our Partners and internal users.
• Selling partner growth is a key focus area for SPS. We are looking for an Operations Manager responsible for the health and performance of selling partners for a defined set of Categories through effective leveraging BPO and In-house resources.
• Ensure our selling partners have a seamless experience getting onto and using the platform, ramping up quickly, and continuously growing on the platform while sustaining good health and performance.
• Monitor the operational health and performance of selling partners under your responsible category(ies), direct BPO resources to proactively address health and performance risks which may block seller growth.
• Collaborate with Account Managers, design targeted and tailored outreach (coaching and education) to improve health and performance and unblock revenue potential.
• Ensure effective BPO agent communication and engagement with selling partners, including early warning communication with risky partners, promote guidance on platform rules and regulations, hold improvement sessions with sellers on their fulfillment and support performance.
• Manage the BPO team to ensure high performance.
• Address BPO-agent quality or compliance issues raised by Account Managers, ensuring front-line BPO teams deliver best in class quality experience and resolution.
• meeting the Partners' expectations.
• Identify BPO knowledge, training and quality gaps and collaborate with SOP PM, Quality Assurance and Training PM, apply effective training and quality frameworks to ensure BPO team understand the process and product well, can use the most effective methods to address selling partners' servicing needs and remove roadlocks preventing their growth.
• Identify new process opportunities that can help selling partners reduce violations, increase education penetration, increase campaign participation.
• Identify process gaps that prevent BPO from self-solving partner issues creating transfer escalations, and refine with XFN collaboration to enable BPO to self-solve future case types.
• Work with escalation from selling partners or Account Managers.
• Resolve issues within target service level. Identify root cause, and implement changes to address root-cause to prevent future escalations of this case type.
• Bachelor's degree or equivalent practical experience required.
• 3+ years experience in a Sales, Account Management, or Customer Success role.
• Familiarity with executing, contributing to, and creating SOPs.
• Demonstrates effective, clear and professional written and oral communication.
• Ability to collaborate cross-functionally with both tech and non-tech teams.
• Project management experience.
• Experience with E-commerce, marketplace platforms.
• Commercial thinking.
• Ownership mindset.
• Working with or managing BPO agents who are account managers or sales focused.
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. --- #LI-Onsite.

Skills:

Salesforce, Automation, Negotiation

Job type:

Full-time

• Employ your wealth of sales knowledge, with new technologies, and AI modeling to identify and position Agentforce opportunities with potential customers.
• Collaborate and work closely Salesforce Sales team to find opportunities to drive Agentforce growth at current and new customers.
• Use your extensive knowledge of Salesforce particularly Agentforce to articulate to our customers how the Salesforce Product stack can deliver tailored solutions to transform their customer engagement while fitting within their existing architecture.
• Conduct comprehensive technical discovery to analyze sophisticated business problems and demonstrate how Agentforce s capabilities can deliver impact at scale.
• Source and qualify Agentforce opportunities that fit our ideal customer profile.
• Demonstrate your adeptness at leading comprehensive discovery conversations, unearthing prospective customers critical business needs and resolving if and how Agentforce can be a solution.
• Conduct in-depth discovery sessions to assess client s sophisticated business needs, demonstrating what Agentforce delivers as a detailed and scalable solution.
• Craft and present compelling Points of View (POVs) that underscore the tangible value of Agentforce across both technical and business partners.
• Collaborate across cross-functional teams to show up as One Salesforce and ensure a seamless client experience throughout the entire sales process.
• Highlight how our solutions align seamlessly with clients' long-term strategic objectives.
• Apply your outstanding ability to combine deep discovery with your own point of view to present compelling Agentforce use cases that resonate with buyers.
• Experience in enterprise and commercial B2B sales within the context of highly technical sales.
• Deep understanding of AI and machine learning concepts, understanding of the agent platform, how to configure and set up agents, hook them into existing flows, automation, API connection, etc.
• Experience with AI-driven customer engagement solutions and the Salesforce platform (i.e. Sales, Services, Marketing, Data Cloud).
• Sophisticated intuition for business and able to conduct technical in-depth discovery mapping aligning clients needs to Salesforce's platform and Agentforce capabilities.
• Strong technical selling skills including the ability to explain AI models ad solutions to non-technical clients and how AI capabilities and solutions can translate to business outcomes.
• A proven track record of consistently surpassing sales targets within a technical sales environment, underscoring your proficiency in intricate sales processes.
• Outstanding communication and negotiation skills honed through your experience.
• A Bachelor's degree or equivalent experience with extensive background in technology sales.
• Salesforce platform (Sales, Service, Marketing Clouds), technical sales, negotiation techniques, Cloud Data Warehouse technologies, Cloud infrastructure, Predictive and prescriptive modeling techniques, Business Intelligence (Tableau). Salesforce Data Cloud.
• This role requires an outstanding blend of technical depth, sales competence, and can articulate complex AI-driven solutions to a mix of customers.
• Results motivated: you show your ability to exceed sales goals.
• Business-focused outlook: Skillfully translates technical solutions into palpable business value.
• A talent for relationship-building: Establishes enduring client connections, rooted in your extensive sales expertise.
• A curiosity about problem-solving: Devises innovative solutions to address sophisticated client challenges, using your extensive technology sales experience.
• Technical Skills: Ability to understand sophisticated technical solutions and clearly articulate business value to businesses and technical partners.
• Creativity. Agile, roll-up-your-sleeves demeanor. Progress over perfection.
• LI-Y.
• Accommodations.
• If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
• Posting Statement.
• At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.
• Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. .
• Salesforce welcomes all.

Experience:

3 years required

Skills:

Finance, eCommerce, English

Job type:

Full-time

• Respond promptly and effectively to clients inquiries via calls, chats, and emails.
• Listening to the client attentively, troubleshooting, providing accurate information, and issuing solutions.
• Facilitating a seamless flow by acting as a liaison between clients and internal teams.
• Proactively gather client feedback, analyze trends, and identify where to improve our service.
• Collaborating cross-function with other departments, such as Stores Team, Finance, Communications, and Operations.
• Back office - Ecommerce Orders Management.
• Oversee the order management function and order validation process.
• Monitoring Warehouse picking and packing process. Ensure all orders are fulfilled and dispatched within provided lead time.
• Fully in charge of all return and exchange orders by following the internal procedures and processing them in a timely manner.
• Efficiently manage and track orders, to ensure smooth processing and timely delivery.
• Regularly connect with external couriers for shipment management.
• Reporting.
• Provide a report on inquiries and client trends, along with analysis, on a monthly and yearly basis.
• Analyze and report on the performance of each communication channel.
• The successful candidate for this role must flexibility in terms of time management and availability. A Customer Service Associate will be expected to work on the weekends and public holidays, as well as be open to working in shifts.
• At least 3 years of experience with proven skills in a customer services area or related field.
• Fluent in both spoken and written English and Thai.
• Service-minded and detail-oriented.
• Problem-solving skills.
• Effectively manage stress and skillfully navigate complex situations.
• Exhibits emotional resilience.
• Strong passion for our House.
• Intermediate proficiency in Microsoft tools and applications.
• Experience in back-office management (Ecommerce Systems) will be an advantage.
• Experience in the luxury retail industry will be an advantage.
• Good Team player.

Experience:

3 years required

Skills:

Compliance

Job type:

Full-time

• Providing a variety of services using entry to advanced level technical and support regarding operations, such quotes and billing, tracking and trace, service questions and related customer assistance.
• Reviewing, completing and processing various degrees of documents and databases regarding orders, shipments, requests, carriers, providers and related details.
• Providing basic to more advanced support in the interpretation and assistance to staff and management regarding quotes, requirements, policies, programs, and practices.
• Providing support researching issues and developing recommendations to resolve issues regarding fulfillment, planning, timing, status and confirmation.
• Assisting in the review and implementation of customer service policies, practices and programs to meet organizational, operations and management needs.
• Assisting to ensure compliance with applicable laws, rules and regulations; receives guidance and direction or escalates when required.
• Performs other duties as assigned.
• WHAT ARE WE LOOKING FOR? Graduation from a high school or secondary school, or equivalent education and experience is often accepted. Formal vocational or college degree might be preferred for higher level roles, but typically not required.
• Typically require less than three years of experience in ocean services or operational area, intermediate roles typically require at least three years of experience and more senior roles typically require at least five years of experience and at least two years of experience at the intermediate level.
• Basic to more advanced general knowledge of customer service principles and practices.
• Basic analytical skills and good service orientation.
• Communicating with co-workers to provide and receive direction.
• WHAT DO WE HAVE TO OFFER? With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement, pension, health, and life assurance. There s no doubt that you will be compensated for your hard wok and commitment so if you d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.
• ABOUT TOMORROW We value your professional and personal growth. That s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career. CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Skills:

Automation, Finance, Legal, English

Job type:

Full-time

• Own from end-to-end projects, or a collection of projects / areas of business, in CEG (global coverage).
• Initiate, plan, and drive projects aiming at improving our mission-critical metrics: operational efficiency, service levels, quality, productivity, cost efficiency, and people engagement.
• Ensure CEG readiness to support Agoda's new business initiatives by working with other teams in CEG as well as different functions within Agoda (Product, Marketing, Str ...
• Identify problems and opportunities, based on data and by working with others, to improve critical operational metrics and propose project ideas/solutions.
• Design project plan and work with stakeholders to gain buy-in and commitment.
• Work closely with Product Management / Technology teams to design appropriate solutions, configure systems, support testing, rollout, analyze results, and ensure usage and impact of new customer-facing and agent-facing tools.
• Ensure constant communication and calibration between project teams and other stakeholders at regular intervals.
• Support large-scale communication for our geographically dispersed team to ensure broad understanding of the project rationale, progress, and impact.
• Drive, implement, and manage change in the organization.
• Ensure timely progress and achievement of project milestones and goals by coordinating different workstreams, identifying risks, troubleshooting, and proposing mitigation plans. Act at all times as the ultimate owner of the project.
• Analyze project outcome & impact, collect feedback, and drive continuous improvement.
• Work collaboratively with others, contribute as thought partners, and support others' projects, enabling others' success.
• Set your team's long-term vision, strategy, and short-term goals to drive maximize impact. Be accountable for your team's outcomes.
• Positively contribute to our team's culture: continuous improvement, deliver better together, and enable others' success.
• Build talent and capability in the team. Support team members' development through coaching and feedback.
• At least 8-10 years of experience in project management, strategy, operations, management consulting, and/or investment banking with extensive team management experience (preferably a team of people managers & individual contributors).
• Proven track record of developing and implementing plans to achieve business goals and objectives with clear and tangible metrics.
• Ability to analyze business challenges with a data-driven approach and communicate actionable recommendations to business leaders.
• Problem solving and structuring skills.
• Analytical and comfortable with numbers. Can define the analysis structure, interpret data, and think on your feet.
• Solid experience in project/stakeholder management, process improvement, planning, and performance management.
• Strong communication and presentation skills (English).
• Ability to work well with and influence stakeholders at all levels.
• Ability to adapt your working style to different situations.
• Ability to work in a fast-paced, dynamic, multicultural environment.
• A growth mindset and positive attitude.
• Eagerness to pitch new ideas, take initiatives, and look for opportunities for improvements.
• Intellectual curiosity.
• Comfortable working with uncertainty and experimentation in a high-velocity environment.
• Ability to work on technical projects with Product Management Team.
• Attention to detail and ability to ask the right questions to ensure speed and accuracy.
• Professional experience in Microsoft Office tools (e.g. Excel, Word, and PowerPoint).
• Skills in SQL/Python/R/VBA.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

Skills:

Compliance, Microsoft Office

Job type:

Full-time

• o Provide users with information related to hotel room and air-ticket reservations, including domestic and international flight schedules, lists of hotels with corporate rates, required travel documents, boarding rules, and prohibitions. o Facilitate users in coordinating with travel agencies, airlines, and hotels for bookings, ticket issuance, and refunds (if applicable). o Standby 24/7 on a rotation basis as a helpdesk to address urgent travel-related inquiries or issues. o Arrange and coordinate events as assigned, including those in upcountry locations, ensuring all logistical ...
• Professional Knowledge & Experiences.
• o Bachelor of Arts (BA) in Tourism or higher in a related field. o Minimum of 10 years of experience in travel coordination, ticketing processes, or related roles (experience as a ticket agent or with hotel wholesalers is preferred). o In-depth knowledge of Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo, and related skills in airline ticketing, hotel bookings, and travel itinerary management. o Familiarity with commercial plane types, specifications, air ticket bookings, hotel safety inspections, terms and conditions, ISOS, IATA standards, cost optimization, and travel technology. o Proficiency in using Microsoft Office and other travel applications. o Ability to learn and effectively use internal applications as required for the role. o Excellent communication, interpersonal, and customer service skills. o Service-minded with a proactive and solution-oriented approach. o Patience and the ability to handle complex or challenging situations with a calm and professional demeanor. o Proven ability to work as part of a team, demonstrating collaboration, adaptability, and a proactive attitude.
• Job End Results.
• Ensure the accuracy and smoothness of business travel arrangements.
• Provide timely confirmation or cancellation of travel arrangements to users.
• Resolve travel-related issues promptly through 24/7 support on a rotation basis.
• Offer well-reasoned advice and recommendations to users regarding company rules, regulations, and practices for travel arrangements.
• Maintain strong relationships with travel agencies and government authorities to ensure smooth operations and coordination.
• Keep up-to-date information on schedules, rules, and obligations related to business travel.
• Ensure compliance with company policies, rules, and regulations.
• Maintain quality standards through hotel inspections and invoice verification.
• Work Location.
• Bangkok-Thailand.