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Skills:

Cantonese, English

Job type:

Full-time

• Review, classify and/or remove content according to client guidelines, using specific tools and channels.
• Understand and remain updated on changing client policies and guidelines.
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team.
• Serve as an advocate for the user community.
• Participate in process improvement initiatives that improve quality and efficiency of work.
• Participate in continuous training programs and workgroup discussions for optimal development in the role.
• Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe.
• Basic Qualifications/Skills Needed.
• Strong coping, emotional resilience, and stress-management skills.
• Excellent comprehension, communication, and English and Cantonese skills.
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.
• Strong attention to detail.
• Comfort synthesizing and analyzing information from multiple streams.
• Strong critical thinking and decision-making skills.
• Deep familiarity and passion for the internet, internet platforms, and internet culture.
• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported .
• Ability to work well individually and as part of a team.
• Ability to work differing rotations/shifts and non-standard work hours.
• Flexibility in meeting changing business needs in a fast-paced environment.
• Commitment to quality, efficiency, and effectiveness.
• Previous business process outsourcing, customer service, or content moderation experience is a plus.
• Shift timings/requirements to work weekends and holidays.
• Please note that this role requires you to work on shift rotational basis and you will be working 5 days/ week with 2 consecutive rest days.