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Experience:

5 years required

Skills:

Automation, Python, Ruby, English

Job type:

Full-time

• Design and development of automation toolsets to help drive efficiency in Agoda's IT infrastructure (bare metal deployment, software installation/patching, monitoring and remediation, etc.).
• Manage incidents and daily operational tasks on production and development environments, occasionally outside of business hours.
• Provide expert advice and guidance to other infrastructure team staff and software developers; can effectively mentor less experienced staff.
• Lead and manage implementation projects from end to end, working across multiple teams and departments.
• Conducts performance tuning and troubleshooting investigations, working across the entire organization.
• Coordinate datacenter operations tasks with remote DCOE staff (server/rack/row/cage provisioning, rolling replacements, power & temperature management, etc.).
• Develop, design and maintain Grafana dashboards to visualize data from various sources.
• Collaborate with data engineers and analysts to understand data requirements and translate them into effective visualizations.
• Configure and manage data sources, agents, and collectors to ensure accurate and timely data collection.
• Write and optimize queries to extract and transform data for visualization.
• Monitor and troubleshoot Grafana performance issues and implement improvements.
• Provide training and support to team members on using Grafana and interpreting dashboard data.
• At least 5 years of IT operations experience in LARGE heterogeneous environments.
• Competent in one or more common scripting/automation languages: Python (mandatory), Go (mandatory), ruby, JavaScript, bash, PowerShell, ansible-playbook.
• Expert in Grafana dashboard (monitoring and alerting) development and query languages (PromQL, SQL, JQL, Elasticsearch).
• Some experience in CI/CD, preferably form a DevOps background, gitlab (in dept is advantage).
• Excellent troubleshooting skills, deep dive analysis, capable to break down issues into testable hypotheses and develop tools to assist during troubleshooting. Can troubleshoot "full stack" issues.
• Able to work under pressure and deliver projects on time.
• Practical knowledge of Kubernetes or Docker or OpenStack operations and APIs.
• High sense of ownership. Actively looks for lingering problems and proactively fixes them.
• Good knowledge of networking architecture within complex e-commerce environments.
• Good English skills, strong analytical skills, eager to learn new things.
• Self-motivated, approachable and adaptable, with good communication skills (working language is English).
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

Experience:

2 years required

Skills:

SAS, UNIX, Linux

Job type:

Full-time

• Provide technical leadership and ownership from project kick off through UAT and go-live for hosted and remotely managed customer projects.
• Provide post go-live project consultation for major changes (upgrades, migrations, etc.) and to help identify and resolve complex problems caused by repetitive incidents.
• Ensure that all current and future technical project requirements (tasks, changes, deliverables, etc.) have a clearly defined scope and can be progressed by the respons ...
• Enhance operational requirements to improve system stability, monitoring awareness and decrease operational burden to ensure a positive customer experience.
• Facilitate actions as a SAS Administrator as required for tasks or issues with high complexity, increased urgency, or the potential for reduced effort or cost.
• Engage with key client counterparts as technical solution / subject matter expert on SAS Cloud.
• Articulate an innovative SAS Cloud technical approach / solution based on your understanding of client s business and technical needs.
• Ensure SAS Cloud standards and best practices are adhered to and validated.
• Provide knowledge transfer for larger team related to their customer engagements and/or key technology areas.
• Deliver excellent customer service using a customer first and continuous improvement mindset.
• Use IT Service Management best practices for change, incident, and problem management to meet and support Service Level Agreement requirements SAS Cloud customers.
• Create and maintain service documentation including runbooks, knowledge base articles, and wiki content.
• Configure, manage, monitor, and debug mid-tier software.
• Manage, monitor, and maintain container-based applications deployed in cloud container services.
• Develop tools and software to manage SAS and third-party software.
• Diagnose, document, report, and resolve system problems.
• Work directly with external customers and interface with other support teams and vendors.
• Deliver excellent customer service using a customer first and continuous improvement mindset.
• Additional responsibilities may include: Provide service leadership for local teams by managing service queues and assigning tickets based on SAS Cloud procedures.
• Serve as technical escalation support other team members.
• Contribute to overall service quality by identifying or leading efforts that reduce time, reduce toil, and/or improve the customer experience with SAS Cloud services.
• Essential Requirements: Bachelor's degree in a quantitative field, such as Computer Science, Information Technology, or related field.
• 5+ years of technical experience including: 2+ years of experience of software administration or support.
• 2+ years of experience in systems support, user support, customer support, consulting, or training for enterprise class software and/or hardware.
• 2+ years of experience with UNIX or Linux supporting enterprise class applications.
• Preferences: Familiarity with cloud-based platforms like MS Azure, AWS, GCP, or OpenShift.
• Experience with containers, container based applications, and/or container orchestration tools.
• Experience with Python, Ansible, or Kubernetes.
• Scripting experience (bash, powershell, etc).
• Installing and using SAS software and solutions.
• Programming in SAS.
• Deploying and managing JavaEE web application.
• Java or Web development experience.
• Ability to travel up to 10% of the time.
• SAS only sends emails from verified sas.com email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact [email protected]. SASCLOUD

Skills:

Automation, DevOps, Python

Job type:

Full-time

• Works closely with Tech Leads and developers of various teams to develop automation pipelines and CI/CD.
• Develops self-serve tools/artefacts to development teams to support the SDLC (e.g. containerized dev env, testing env etc.).
• Configures the infrastructure using IaaS/PaaS products and own developed tools.
• Actively participates in deploying application artifacts to appropriate target environments using the supported technologies and infrastructure.
• Participates in planning delivery time, code quality, and process efficiency improvement projects.
• Performs maintenance tasks as infrastructure health checks and monitoring.
• Identifies bottlenecks in development and deployment processes and designs automation solutions to mitigate.
• Maintains and grows knowledge of platform configuration management, monitoring, and troubleshooting.
• Collaborates with the rest of DevOps team to deliver consistent and holistic solutions to the organization.
• RequirementsExcellent scripting skills (e.g. Python, Bash, Perl).
• Experienced with building and maintaining large scale, cloud-based container-based platforms (in IaaS and PaaS).
• Working knowledge of deployment automation solutions (i.e. Terraform, Puppet, Chef, Ansible).
• Experienced AWS platform (certification is a plus).
• Experienced with containers and Kubernetes.
• Experienced with continuous integration and related tools such as GitlabCI, Jenkins, Hudson, Maven, Ant, Git, Sonar, etc.
• Familiar with security automation tools such as static application security testing etc.
• Strong understanding of Agile methodologies.
• Experience as a DevOps or SRE Engineer on a cross-functional agile team preferred.
• BenefitsHealth Insurance - At Maknet, we care about your health! Group insurance from a top insurance company is included in your benefits OPD, IPD, Emergency OPD.
• Provident Fund - Maknet cares about your long-term plan! We offer 3% provident fund.
• Year-end bonus - We include variable and performance bonus for our employees.
• Gym Facilities - Our Head office has a fitness center, yoga room, and recreational space. Enjoy Bangkok scenery and work your body!.
• Attractive Vacations days - Enjoy our attractive annual leave. Let s say the minimum is 18 days!.
• Flexible working hours - We know people have different productive cycles. Choose your way of work whether you are a night owl or an early riser.
• No overtime - We work 5 days a week with. We set our own goals and deadlines.
• Cool hardware - New MacBook. The tool to help you be the best of yourself.
• Free car parking space - No more stress or extra cost if you drive to work. We offer free parking space for our employees.
• Best Culture.
• Clear focus.
• Diverse Workplace (Our members are from around the world!).
• Non-hierarchical and agile environment.
• Growth opportunity and career path.