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Skills:

Good Communication Skills, Service-Minded, Pleasant Personality, English

Job type:

Full-time

• Welcome the customers and provide information about ICONSIAM.
• Coordinating with the various departments to provide customers with more convenient services.
• Oversee and facilitate all aspects of the Thailand and foreign customers.
• Bachelor's degree in Liberal Arts, Humanities: Major in Chinese, Japanese, Korean / New Graduates are welcome.
• Good communication skills in both English and 3rd Language [Chinese, Japanese, Korean ].
• Good interpersonal skill and service mind (Consider from the good personality first).
• If have experience in Customer service, Retail Business, Hotel, Airline will be an advantage.
• Able to work in shift time.
• Hours of operation: working 5 days/week.
• 00 a.m.-20.00 p.m.
• 00 a.m.-22.00 p.m.
• Benefit:
• Base Salary start ฿20,000 + Experience + Toeic Score + Third Language.

Experience:

2 years required

Skills:

Quality Assurance, Inventory / Warehouse Management, English, Thai

Job type:

Full-time

• Assist Operations Supervisor to resolve held shipments (HIC) in the fastest possible manner using tools such as HIC data base, GEMA, ADVANCE, SAVER, HUBBLE, QSMS, DRIVE Internet based directories, and Map Applications (Google, Centamap, etc.), and ensure that customers receive their shipments at the earliest possible time.
• Manage the facility HIC cage & processes.
• Be the single point of contact for the Service Centre within the DHL network by ensuring that: all shipments in HIC are scanned and accounted for, HIC cage is clean and ...
• Work with Ops Performance Team to ensure that origin countries take actions to resolve cases of incorrect / insufficient information (BA s, missing phone numbers) leading to HIC shipments.
• Respond to and send HIC requests to/from customer service agents.
• Assist in all shipment resolution actions as directed by customers through customer service.
• Act quickly when contacted by Quality Control Centre in relation to shipments missing progress checkpoints.
• Support and resolve undeliverable shipments while working directly with couriers.
• Provide proactive resolution to couriers using ADVANCE & QSMS so that couriers are able to fulfill their deliveries as early as possible.
• Completed high school or higher.
• 2 - 3 years operations or customer service experience, preferably within transportation or logistics industry.
• Good command of English (Written and Spoken).
• Local Language (Thai).
• Work from Monday to Saturday.

Experience:

No experience required

Skills:

English

Job type:

Full-time

• Bachelor s degree in any related field.
• Excellence Communication in Thai and English.
• Ability to meet and greet customers in a professional, friendly, and timely manner.
• Service-minded, able to work under pressure, good communication and negotiation skills.
• Excellent problem-solving ability and time management skills.
• Handle complaints from customers from time to time.
• Have experience in customer services within the healthcare industry is an advantage.
• Able to work on rotating shift.
• Location: New Phetburi Road, Huaykwang,Bangkok.
• Shuttle Bus Service Available.
• The hospital is conveniently located near MRT Phetburi Station, specifically Exit 1, making it easily accessible for commuters.

Skills:

Service-Minded, Arabic, English

Job type:

Full-time

• Welcome the customers and provide information about ICONSIAM.
• Coordinating with the various departments to provide customers with more convenient services.
• Oversee and facilitate all aspects of the Thailand and foreign customers.
• Hours of operation: working 5 days/week.
• 00 a.m.-20.00 p.m.
• 00 a.m.-22.00 p.m.
• Benefit:
• Base Salary start ฿20,000 + Experience + Toeic Score + Third Language.
• Bachelor's degree in Liberal Arts, Humanities: Major in Arabic Language / New Graduates are welcome.
• Good communication skills in both English and 3rd Language.
• Good interpersonal skill and service mind (Consider from the good personality first).
• If have experience in Customer service, Retail Business, Hotel, Airline will be an advantage.
• Able to work in shift time.
• Interested person may send your resume or via APPLY NOW or address below:

Skills:

Customer Relationship Management (CRM), English

Job type:

Full-time

• Welcome the customers and provide information about ICONSIAM.
• Coordinating with the various departments to provide customers with more convenient services.
• Oversee and facilitate all aspects of the Thailand and foreign customers.
• Hours of operation: working 5 days/week.
• 00 a.m.-20.00 p.m.
• 00 a.m.-22.00 p.m.
• Benefit:
• Base Salary start ฿20,000 + Experience + Toeic Score + Third Language.
• Bachelor's degree in Liberal Arts, Humanities, English / New Graduates are welcome.
• Good interpersonal skill and service mind (Consider from the good personality first).
• Able to work in shift time.
• If have experience in Customer service, Retail Business, Hotel, Airline will be an advantage.
• Good communication skill in English.

Experience:

5 years required

Skills:

Project Management, Customer Relationship Management (CRM), English

Job type:

Full-time

• Performance Analysis & Process Improvement: Analyze BPO performance metrics and operational data to identify opportunities, develop action plans, and implement process improvements to enhance efficiency and effectiveness.
• Operational Excellence: Develop and implement process changes to guide Customer Care Specialists in delivering superior customer experiences while improving operational efficiency.
• Product & System Expertise: Gain in-depth knowledge of Lazada s products, services, ...
• Collaborative Implementation: Work closely with Product and Customer Experience Teams to ensure smooth project transitions and the successful integration of new features into the platform.
• Best Practices Promotion: Assist in promoting the implementation of best practices with BPOs to ensure consistent and high-quality service delivery.
• Customer Feedback Analysis: Conduct in-depth analysis of customer feedback, trends, and market insights to identify opportunities for product development, operational process design, and enhancements to agents SOPs, thereby improving the customer experience on the Lazada Seller application.
• Developing process enhancement strategies.
• Conducts Process blueprinting to review existing processes and identify areas for improvement.
• Develop process workflow and design for new products, systems and services.
• 5 years of experience in operations or process improvement roles.
• Process Improvement/ Process Optimization.
• Experience in managing Business Partner (BPOs).
• Service Delivery or Customer Service experience (preferably).
• Strategic and analytical mindset.
• Results and Detail Oriented.
• Critical/ Dynamic Thinking, Problem-solving abilities.
• Project Management.
• Leadership and mentoring skill.
• Sharp eye for identifying weak points in process and organizational structure.
• Collaborative Teamwork.
• English (speak, read and write - Must Have).
• Chinese (Read and Write).

Experience:

3 years required

Skills:

Project Management, Management, English

Job type:

Full-time

• Performance Analysis & Process Improvement: Analyze BPO performance metrics and operational data to identify opportunities, develop action plans, and implement process improvements to enhance efficiency and effectiveness.
• Operational Excellence: Develop and implement process changes to guide Customer Care Specialists in delivering superior customer experiences while improving operational efficiency.
• Product & System Expertise: Gain in-depth knowledge of Lazada s products, services, ...
• Collaborative Implementation: Work closely with Product and Customer Experience Teams to ensure smooth project transitions and the successful integration of new features into the platform.
• Best Practices Promotion: Assist in promoting the implementation of best practices with BPOs to ensure consistent and high-quality service delivery.
• Customer Feedback Analysis: Conduct in-depth analysis of customer feedback, trends, and market insights to identify opportunities for product development, operational process design, and enhancements to agents SOPs, thereby improving the customer experience on the Lazada Seller application.
• Developing process enhancement strategies.
• Conducts Process blueprinting to review existing processes and identify areas for improvement.
• Develop process workflow and design for new products, systems and services.
• 3-5 years of experience in operations or process improvement roles.
• Process Improvement/ Process Optimization.
• Experience in managing Business Partner (BPOs).
• Service Delivery or Customer Service experience (preferably).
• Strategic and analytical mindset.
• Results and Detail Oriented.
• Critical/ Dynamic Thinking, Problem-solving abilities.
• Project Management.
• Leadership and mentoring skill.
• Sharp eye for identifying weak points in process and organizational structure.
• Collaborative Teamwork.
• Tertiary education level.
• English (speak, read and write - Must Have).
• Chinese (Read and Write - Optional).
• Any source of project management certification.

Skills:

Data Analysis, Customer Relationship Management (CRM), English

Job type:

Full-time

• Performance Analysis & Process Improvement: Analyze BPO performance metrics and operational data to identify opportunities, develop action plans, and implement process improvements to enhance efficiency and effectiveness.
• Operational Excellence: Develop and implement process changes to guide Customer Care Specialists in delivering superior customer experiences while improving operational efficiency.
• Product & System Expertise: Gain in-depth knowledge of Lazada s products, services, ...
• Collaborative Implementation: Work closely with Product and Customer Experience Teams to ensure smooth project transitions and the successful integration of new features into the platform.
• Best Practices Promotion: Assist in promoting the implementation of best practices with BPOs to ensure consistent and high-quality service delivery.
• Customer Feedback Analysis: Conduct in-depth analysis of customer feedback, trends, and market insights to identify opportunities for product development, operational process design, and enhancements to agents SOPs, thereby improving the customer experience on the Lazada Seller application.
• ทักษะที่จำเป็น.
• Data Analysis.
• Customer Relationship Management (CRM).
• English (Fair).
• ระดับตำแหน่งงาน.
• ระดับเจ้าหน้าที่.
• ระดับหัวหน้างาน.
• ทักษะเพิ่มเติม.
• Service-Minded.
• Management.
• สายงาน.
• บริการลูกค้า.
• การจัดการ.
• นักวิเคราะห์.
• ประเภทงาน.
• งานประจำ.
• เงินเดือน.
• สามารถต่อรองได้.