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Skills:

ISO 27001, English

Job type:

Full-time

• รับผิดชอบการ Monitoring ควบคุมและจัดการระบบพื้นฐานเกี่ยวกับ ไฟฟ้า และระบบปรับอากาศ ระบบเครือข่าย เพื่อสนับสนุนการจัดการ.
• ตอบสนองความต้องการของลูกค้า และประสานงาน การติดตั้งและการแก้ไขปัญหาระบบของผู้บริการ (vendor) เพื่อให้ถูกต้องและสมบูรณ์ตามหลักปฎิบัติ.
• ควบคุมและประสานงานการบำรุงรักษาและการซ่อมแซม (Preventive Maintenance) ระบบพื้นฐานต่างๆ เครื่องกำเนิดไฟฟ้า Generator, เครื่องสำรองไฟฟ้า UPS, ระบบตู้ไฟฟ้า, ระบบปรับอากาศ และการติดตั้งอุปกรณ์ระบบเครือข่าย (Network) เป็นต้น.
• เป็น 1st level support & troubleshooting ของระบบ Facility ใน Data Center เช่น ระบบ Network, ระบบไฟฟ้า, ระบบปรับอากาศ เป็นต้น.
• จัดทำกระบวนการปฎิบัติงาน และคู่มือการทำงานในการดูแลระบบพื้นฐาน โดยอิงตามมาตราฐาน ISO หรือมาตรฐานอื่นที่เกี่ยวข้องกับการปฏิบัติงาน (เช่น ISO 20000 ด้านบริการ, ISO 27001 ด้านความปลอดภัย,ISO 50001 ด้านบริหารพลังงาน และอื่นๆ เช่น ISO22301, PCIDSS, TCOS) รวมทั้งรูปแบบใบบันทึก, รายงานต่าง ๆ.
• สรุปและรายงานผลสำหรับปัญหาวิกฤติใด ๆ ต่อหัวหน้าทีม รวมทั้ง การจัดทำรายงานสถิติ,รายงานวิเคราะห์แบบรายวัน, รายเดือน รายไตรมาส ด้วย.
• Bachelor s degree in electrical power, mechanic or related fields.
• Thai nationality, Male, Age 20 - 25 years old.
• Have basic technical knowledge in Data Center facilities (Electrical/Mechanical).
• Able to work under pressure.
• Able to work with a team.
• Fair communication in English.

Experience:

No experience required

Skills:

Good Communication Skills, Service-Minded, Problem Solving, English, Thai

Job type:

Full-time

• บริการตอบข้อซักถามและให้คำแนะนำเกี่ยวกับผลิตภัณฑ์ต่าง ๆ ของทางธนาคาร.
• รับแจ้งและดำเนินการแก้ไขปัญหาเบื้องต้นของลูกค้าที่เกิดจากการใช้บริการต่างๆ ของธนาคาร พร้อมประสานงานกับหน่วยงานที่เกี่ยวข้อง.
• ติดตามพร้อมแจ้งผลการดำเนินการแก้ไขปัญหาและบริการให้ลูกค้าทราบ.
• การศึกษาระดับปริญญาตรี.
• สามารถปฏิบัติงานเป็นผลัด / กะได้ (ปฏิบัติงาน 5 วันต่อสัปดาห์ วันละ 8.30 ชั่วโมง).
• มีประสบการณ์ทำงานในธุรกิจบริการ หรือ Call Center จะได้รับการพิจารณาเป็นพิเศษ.
• ผู้สมัครชายต้องพ้นภาระทางทหารแล้ว.
• สถานที่ปฏิบัติงาน: ธนาคารกรุงเทพ สำนักงานใหญ่สีลม, ธนาคารกรุงเทพ สำนักงานพระราม 9.

Skills:

Excel, Power BI, English

Job type:

Full-time

• Supervise and develop distribution operations and deliver goods from distribution centers to be efficient.
• Plan and manage resources efficiently.
• Control the quality of operations to be safe and meet the specified standards.
• Consider ways to solve and prevent problems that affect service quality systems and customers.
• Manage and control the operations of the department in accordance with the target revenue and expenses set.
• Bachelor s degree or higher degree in Engineering, Supply chain & Logistics, Marketing, Event management or related field.
• Experienced >8 years in the business Retail, FMCG, Brand Creation, Marketing and Project using Marketing principles >3 years.
• Minimum 5 years of relevant working experience in Logistics.
• Good command of both written and spoken English.
• Knowledge in any Warehouse Management System will be advantaged.
• Proficiency in MS Excel, PowerPoint, or Power BI.
• Location: คลังสินค้า T Park วังน้อย อยุธยา
• Working Day: 5 Days/Week, 8.30-17.30 PM.

Experience:

1 year required

Skills:

Customer Relationship Management (CRM), English

Job type:

Full-time

• ปฏิบัติหน้าที่ Contact Center ในการจัดการและรักษาความสัมพันธ์ที่ดีกับลูกค้า.
• ให้ข้อมูล และดูแลปัญหา รวมถึงประสานงานกับฝ่ายอื่นๆ เพื่อแก้ไขปัญหาจนแล้วเสร็จ ตลอดจนเพิ่มความพึงพอใจให้แก่ลูกค้าที่ติดต่อเข้ามา.
• การศึกษาระดับปริญญาตรี - โท.
• อายุไม่เกิน 35 ปี.
• มีประสบการณ์ในงานให้บริการลูกค้า อย่างน้อย 1 ปี.
• มีใจรักในงานบริการ น้ำเสียงนุ่มนวล.
• มีทักษะด้านการสื่อสาร การประสานงาน และการแก้ปัญหาที่ดี.
• สามารถปฏิบัติงานเป็นกะ หรือปฏิบัติงานในวันหยุดได้.
• สามารถใช้ Computer ในการปฏิบัติงานได้อย่างคล่องแคล่ว.
• มีทักษะในการฟัง พูด อ่าน เขียน ภาษาอังกฤษ ได้ในระดับดี.
• สอบถามเพิ่มเติ่ม คุณธิดารัตน์ เบอร์โทร 089-8136446.

Experience:

5 years required

Skills:

Project Management, Compliance, Industrial Engineering

Job type:

Full-time

• Bachelor's degree or equivalent practical experience.
• 5 years of experience with managing Environmental Health and Safety Programs.
• 5 years of experience in program or project management.
• Experience with Environmental and Safety Compliance.
• Ability to communicate in Thai fluently in order to liaise with local stakeholders.
• Preferred qualifications:Master's degree in Civil/Electrical/ Mechanical/Industrial Engineering, EHS, Architecture, Construction management, or related field.
• Credentials from Board of Certified Safety Professionals, Thailand Safety Health Officer Certifications, NEBOSH or equivalent agency.
• 15 years of construction or equivalent industry EHS related experience.
• Experience in a construction/high-tech environment and have a good working knowledge of local EHS legislations around construction.
• Excellent communication, facilitation and problem solving skills.
• A problem isn't truly solved until it's solved for all. That's why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you'll lead complex, multi-disciplinary projects from start to finish working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.Our goal is to build a Google that looks like the world around us and we want Googlers to stay and grow when they join us. As part of our efforts to build a Google for everyone, we build diversity, equity, and inclusion into our work and we aim to cultivate a sense of belonging throughout the company.
• As an Environmental, Health, and Safety (EHS) Operations Program Manager, you will play a vital role in driving continuous improvement across Google's EHS operations in the APAC region. You will proactively identify, organize, and lead program activities and stakeholders to deliver impactful business, operational, and technical improvements. You will be responsible for scoping, phasing, and leading ambiguous cross-functional and cross-organizational challenges, ensuring alignment of stakeholders across various departments.
• The Data Center team designs and operates some of the most sophisticated electrical and HVAC systems in the world. We are a diverse, upbeat, creative, team-oriented group of engineers committed to building and operating powerful data centers.
• ResponsibilitiesTake ownership of the EHS programs for data center construction in Thailand and other areas in APAC.
• Work with developers and contractors to align our EHS values and expectations to deliver the projects. Ensure that PMCs and contractors provide quality services and issues are identified and corrected quickly.
• Be responsible for identifying and mitigating environmental and safety risks at construction sites, and transition from design to construction to operational activities.
• Conduct assessments of existing EHS programs to ensure alignment with our regional strategy, including analyzing business risks and identifying, describing, and estimating efficiencies to be gained through established programs.
• Lead the development and ownership of the EHS program for construction oversight and data collection up until Operational/Facility Ready (FR) delivery.
• Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See alsoGoogle's EEO Policy andEEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing ourAccommodations for Applicants form.

Experience:

5 years required

Skills:

AutoCAD, Visio, English

Job type:

Full-time

• Responsible for planning preventive maintenance schedules for the electrical system.
• Responsible for coordinating and managing vendors and suppliers to preventive maintenance and payment plans.
• 2nd Level support to Data Center Operation (FOC), on site to solve Incident and Problem management.
• 2nd Level support to engineer team all site, Data Center (TT1, TT2, MTG, BNA).
• To create & update reports and documents to comply with ISO 20k, 22k, 27k, 50k & TCOS standards.
• Review PUE, cost saving energy and report.
• Measured Efficiency air system and record annual report.
• Responsible for implementing Electrical such as MU, TR, MDB, GEN, UPS, RECT, BATT, ATS.
• Bachelor degree of Engineering, Electrical engineering or related field.
• More than 5 years of experience in maintenance of electrical systems such as RMU, TR, MDB, GEN, UPS, RECT, BATT, ATS: implement and support electrical systems in buildings or Data Centers.
• At least 1 years experience in designing electrical systems (such as RMU, TR, MDB, GEN, UPS, RECT, BATT, ATS). implement, and support for electrical systems in building.
• Able to use the program AutoCAD, Visio.
• Able to work as a team and work in and standby on call on holiday.
• Able to work overtime if required and a hotline arrives (Less than 1 hour on site from your home).
• Proficiency in English communication is beneficial for both reading and writing.
• Work Location: TrueIDC - Bangna Site (KM26).

Experience:

7 years required

Skills:

System Security, Windows Server, Linux

Job type:

Full-time

• Identify and evaluate areas for improvement in detection, prevention, and cyber incident response.
• Work closely with stakeholders to develop and follow up on remediation plans.
• Provide expert consultation on mitigating strategies and actionable remediation plans to asset owners.
• Collaborate with various teams to create, implement, and monitor effective remediation strategies.
• Apply knowledge of IT infrastructure, with experience as a system administrator or system engineer, to enhance cybersecurity measures.
• Utilize an understanding of offensive and defensive cybersecurity strategies (e.g., red and blue teams).
• Perform penetration testing or demonstrate a strong understanding of penetration testing methodologies to assess the security of IT systems.
• Use computer forensic tools to examine and analyze electronic media in suspected hacking cases.
• Conduct tasks related to malware analysis and reverse engineering to identify and mitigate threats.
• Define a course of action if a security problem exists and explain in detailed technical reports what occurred when an incident happens, including the reasons it occurred, and the response taken.
• Document incidents thoroughly, providing detailed technical reports that include the cause of the incident, and the response measures implemented.
• Build relationships with other entities responsible for conducting cyber threat analyses, ensuring effective collaboration and information sharing.
• Bachelor s degree / master s degree or higher in Computer Engineering, Information Technology, Computer science or related field.
• Proficiency with SIEM, UBA, and SOAR tools.
• Experience with system monitoring tools.
• Coding ability in C, C++, C#, Java, ASM, PERL, PHP, and PowerShell.
• Knowledge of backup and archiving techniques.
• Use of enterprise system monitoring tools.
• Understanding of cloud computing.
• Proficiency in UNIX.
• Knowledge of network communication (IP/TCP).
• Familiarity with computer hardware systems.
• Experience with web-based application security.
• Strong knowledge of Windows and Linux Operating Systems.
• Experience in identifying and evaluating cybersecurity risks and providing actionable insights.
• Previous experience as a penetration tester (pentester) is highly beneficial.
• Experience as a system administrator/system engineer is advantageous.
• Familiarity with computer forensic tools and techniques.
• Experience in malware analysis and reverse engineering.
• Ability to work well under pressure while handling multiple tasks.
• Remark: The Bank requires the verification of criminal records prior consideration for employment to ensure secured and maintain standards of the organization.

Skills:

Industry trends, Project Management, Tableau

Job type:

Full-time

• Analyze business processes and performance metrics to identify trends, opportunities, and areas for improvement.
• Develop and maintain comprehensive reports and dashboards that communicate key insights and support decision-making.
• Work closely with project managers and stakeholders to define analytical requirements and business objectives.
• Facilitate meetings and workshops to gather requirements and present analytical findings in a clear and actionable manner.
• Provide analytical support throughout the project lifecycle, helping to assess risks, track performance, and inform strategic planning.
• Collaborate on project documentation to ensure alignment between business needs and project deliverables.
• Identify process inefficiencies and recommend data-driven solutions to enhance project outcomes and operational efficiency.
• Monitor and evaluate the effectiveness of implemented solutions, providing feedback for continuous improvement.
• Support the integration of BI tools and data visualization techniques to enhance the accessibility of business insights.
• Stay informed on industry trends and best practices in business analytics and intelligence..
• Bachelor s degree in business Analytics, Business Administration, Information Systems, or a related field.
• Experience in a PMO or project management environment.
• Proven experience in business analysis and reporting, with a focus on translating data into actionable business insights.
• Familiarity in data visualization tools (e.g., Tableau, Power BI) and with SQL.
• Strong analytical and problem-solving skills, with the ability to think strategically about business challenges.
• Excellent communication skills, with the ability to effectively convey complex information to diverse audiences.
• Familiarity with financial analysis and budgeting processes.

Skills:

Market Research, Research, Business Development

Job type:

Full-time

• Collaborate with cross-functional teams to gather and document business requirements, a.
• Analyze complex data sets to identify trends, patterns, and insights that inform business strategy.
• Develop and maintain dashboards and reports that provide actionable insights for stakeholders.
• Conduct market research and competitive analysis to support strategic initiatives and business development efforts.
• Assist in the development and implementation of data management processes, ensuring data accuracy and consistency.
• Facilitate meetings and workshops to gather stakeholder feedback and refine business processes.
• Support the identification of key performance indicators (KPIs) and develop metrics to measure business performance.
• Provide recommendations based on data analysis to drive operational improvements and enhance decision-making.
• Stay current with industry trends and best practices in data analysis and business intelligence.
• Bachelor s or Master s degree in Business Administration, Data Science, Analytics, or a related field.
• 3+ year-experience implementing enterprise-scale reporting systems, including: Working with users in a requirements analysis role.
• Proven experience as a Business Analyst, Data Analyst, or in a similar role, preferably within a business intelligence environment.
• Strong analytical skills with the ability to interpret and synthesize complex data.
• Proficiency in data visualization tools (e.g., Tableau, Power BI) and data manipulation tools (e.g., SQL, Excel).
• Excellent communication and presentation skills, with the ability to convey technical information to non-technical stakeholders.
• Experience with business process modeling and workflow analysis.
• Strong problem-solving abilities and a proactive approach to identifying opportunities for improvement.
• Knowledge of statistical analysis techniques and tools is a plus.
• Familiarity with project management methodologies and tools.
• Experience with database management systems and data warehousing concepts.
• Understanding of business strategy and financial analysis.

Skills:

SAP, CPA, English

Job type:

Full-time

• Advise to across functions, strengthen the process to have good internal control with efficiency and to ensure that it will be aligned with the Group's policy and related regulations.
• Perform overall analytical review to identify potential risk to the Company's financial result and highlight it to responsible function.
• Select and apply appropriate accounting practices appropriate for the nature of business and operations as well as identify accounting and financial issues and suggest ...
• Finalize with External Auditor and Authorities to ensure that there is no material misstatements related to the Company.
• Perform other related duties as assigned and collaboration among other functional to ensure that the assignment can be completed as commitment.
• Bachelor s degree or above in Accounting or related field.
• Minimum 10 years experiences in Accounting and Auditing field with at least 5 years in managerial level, preferably in multinational or FMCG company.
• Good knowledge in Thai accounting standard, related tax, strong analytical and problem-solving skill.
• SAP and Microsoft D365 experience or CPA is a plus.
• Good communication and interpersonal skills.
• Can-do attitude and able to work effectively in a team and independently.
• Good command of spoken and written English.

Skills:

Cloud Computing, SAP, Linux

Job type:

Full-time

• Acting as the key of Cloud technical aspect for the consulting team to provide the technical consulting to both internal and external customers.
• Design Cloud solution architecture in response to the client s requirement.
• Provide advisory consulting service to the client regarding the True IDC Consulting practices.
• Create Cloud technical requirements to the client s migration plan.
• Experience of designing and implementing comprehensive Cloud computing solutions on various Cloud technologies e.g. AWS, GCP.
• Experience in building multi-tier Service Oriented Architecture (SOA) applications.
• Experience in SAP Cloud Infrastructure in term of architecture & design in AWS, GCP public cloud.
• Knowledge of Linux, Windows, Apache, IIS, NoSQL operations as its architecture toth e Cloud.
• Knowledge of Containerization administrative for both Windows and Linux technologies.
• Knowledge of key concerns and how they are addressed in Cloud Computing such as security, performance and scalability.
• Good in customer objective handling & Good in customer presentation skill.
• Nice to have.
• UNIX shell scripting.
• AWS Certified Solution Architect - Associate.
• GCP Certified Solution Architect - Associate.

Skills:

Budgeting, Microsoft Office, Excel

Job type:

Full-time

• Responsible as role of a project Management, taking care network development plan, a new distribution center and a new project for existing operations, the main area response is expansion of the distribution network for supporting the rapid growth of new stores opening. End- to-End control from the beginning of warehouse development to the end handover. Including propose a proposal, budgeting, contract and registration, process design, system design, project implementation, and operation running in migration phase.
• Co-ordinates with internal & external team members to serve demands in the future supply chain & logistics management focusing in networking development & warehousing part.
• Collect and analyze data relating to logistics operations and determine optimal logistics operating solutions focusing in networking development & warehousing part. Include improving warehouse processes and layout design.
• To ensure that all recommended solutions, implementation plans, meet the requirements. Manages project implementations with all stakeholders and related parties as a project manager.
• Keep up with the latest trends and innovations in warehousing and logistics.
• Other projects or feasibility studies upon assignment.
• Bachelor Degree of Supply Chain, Logistic, Economic and other relate filed (Supply chain management, warehousing design is an advantage.).
• Have Experience 3-5 Years in DC Network Planning, Hub Network Planning, Warehouse operations, Project implementation and WMS.
• Have Experience of Control End-to-End for a new Distribution center is an advantage.
• Strong analytical and numerical skill is mandatory.
• Proficient in Microsoft Office Applications. (Excel, PowerPoint and Visio), AutoCAD, and Microsoft Project is an advantage.

Skills:

Business Development, Microsoft Office, Excel

Job type:

Full-time

• Minimum of 4 years of professional experience, preferably in roles related to sales, account management, buyer, procurement, retail, or business development.
• Previous experience in industries related to e-commerce or sales, and direct client-facing roles are highly advantageous.
• Demonstrated proficiency in Microsoft Office suite, including Excel, Word, and PowerPoint, to effectively analyze data, create reports, and deliver compelling presentations.
• Possess a proactive "can-do" attitude, self-motivation, and a strong drive to achieve ambitious goals and targets.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with brand partners and internal stakeholders.

Skills:

Data Analysis, Finance, SQL, English

Job type:

Full-time

• Data Analysis: Conduct in-depth analysis of retail and wholesale business data to address specific business questions and challenges.
• Insight Generation: Interpret results from dashboards and data analyses to develop actionable insights and strategic recommendations.
• Requirement Gathering: Identify business problems, gather requirements, and propose potential solutions, including leveraging AI to enhance business operations.
• ML Model creation: Create data analytic model including both deterministic and machine learning model.
• AI vendors coordination: Collaborate with external AI suppliers to align project objectives with technological capabilities.
• Cross-Departmental Collaboration: Work with various departments to develop and implement data-driven strategies that optimize business processes and decision-making.
• Communication: Act as a liaison between stakeholders and AI vendors, ensuring clear communication and understanding of project requirements.
• Data analytics and AI Strategy Design: Design and recommend how Business Intelligence (BI) and AI technologies can address business problems and provide further insights.
• Decision-making support: Present key findings from own analysis and strategic recommendations to business counterparts and senior management, focusing on project approaches and strategic planning.
• Master's degree in Finance, Business, Engineering, or a related field.
• Strong business acumen, with a deep understanding of retail and wholesale business.
• 3+ years of proven experience as a data analytic role (Retail or E-Commerce business is preferable).
• Hands-on Experience in SQL, data cloud platform (e.g., Databricks, Snowflake, GCP, or AWS), and high proficiency in Excel.
• Good Knowledge of Statistics.
• Experience in Python (Pandas, Numpy, SparkSQL), Data Visualisation (Tableau, PowerBI) is a plus.
• Excellent communication skills with the ability to convey complex findings to non-technical stakeholders.
• Fluent in Thai and English.
• Having a good attitude toward teamwork and willing to work hard.
• CP AXTRA | Lotus's
• CP AXTRA Public Company Limited.
• Nawamin Office: Buengkum, Bangkok 10230, Thailand.
• By applying for this position, you consent to the collection, use and disclosure of your personal data to us, our recruitment firms and all relevant third parties for the purpose of processing your application for this job position (or any other suitable positions within Lotus's and its subsidiaries, if any). You understand and acknowledge that your personal data will be processed in accordance with the law and our policy. .

Skills:

Teamwork, Negotiation, Excel, English

Job type:

Full-time

• Ensure that all merchandise flows through DC accurately, good quality, timely and safely in order to meet stores service expectation.
• To organize and oversee the daily operations of DC ensure to achieve all DC KPI targets and beyond and develop continuous improvement initiatives and share best practices with team members.
• Control the overall DC controllable expenses within agreed budget and improve on productivity year by year with result meet or exceed budget.
• Ensure that the all Operation functions can meet future developments for company continuous growth.
• Ensure staff high moral and teamwork in order to eliminate business disruption also, support on safety work place.
• Work Location: Khlong Preng, Mueang Chachoengsao, Chachoengsao
• Working day: 5 Days/Week.
• Bachelor Degree or higher in Business Administration, Logistics or any relate field.
• Have experience in Warehouse Operation, Distribution Center Operation at least 10 Years.
• Minimum of 3-5 years experiences of Cold Storage, DC-Fresh/Frozen Food, Chilled.
• Minimum of 5 years in Management Level.
• Have experience of Retail business, Logistics/Warehouse business would be advantage.
• Strong negotiation skills with proactive, initiative, and work well under high pressure.
• Multi-tasked person with result-oriented.
• Strong analytical skill, initiative, proactive and result - oriented.
• Have business acumen, logistic background logistic, supply chain management or manufacturing background.
• Good Command in English for Communication Skills.
• Computer Literacy (MS Word, Excel, and Power Point).

Skills:

Project Management, Finance, Power BI

Job type:

Full-time

• Lead transformation initiatives, conduct framework, collaborating with stakeholders across the organization to ensure timely and effective execution of plans.
• Always bring in insights from external sources which can be beneficial to the business.
• Convert insights into actionable business recommendations and drive cross-functional execution.
• Identify risks and opportunities to refine format strategies, leveraging both internal and external information.
• Ensure strong project management practices are in place, utilizing an agile approach to achieve project goals.
• Financial Performance Analysis and Enterprise Value Enhancement:Conduct comprehensive financial analyses to identify performance gaps, trends, and opportunities for improvement.
• Develop and implement strategies to enhance profitability, optimize resource allocation, and manage financial risks.
• Evaluate financial drivers of enterprise value, including revenue growth, cost optimization, and profit improvement.
• Collaborate closely with internal finance teams to align with business goals and objectives, providing insights and recommendations to support decision-making.
• Power BI Development and Financial Modeling:Lead the development and utilization of sophisticated financial models using Power BI to forecast financial performance, evaluate investment opportunities, and assess risks.
• Leverage data analytics techniques to extract meaningful insights from data, informing strategic decision-making.
• Communicate results and recommendations effectively to stakeholders, ensuring data-driven decisions are made at all levels of the organization..
• Master's degree in Mathematics, Economics, Computer Science, Information Management, Statistics or related field.
• Proven experience in project management within the retail or FMCG industry.
• Strong expertise in Power BI development and data analytics.
• Demonstrated ability to conduct financial performance analysis and develop strategies for profitability improvement.
• Excellent communication, collaboration, and stakeholder management skills.
• Strong analytical thinking with the ability to convert data insights into actionable business strategies.
• Experience in change management and driving cross-functional projects.
• Agile project management experience is a plus.
• Willing to travel..
• CP AXTRA | Lotus's
• CP AXTRA Public Company Limited.
• Nawamin Office: Buengkum, Bangkok 10230, Thailand.
• By applying for this position, you consent to the collection, use and disclosure of your personal data to us, our recruitment firms and all relevant third parties for the purpose of processing your application for this job position (or any other suitable positions within Lotus's and its subsidiaries, if any). You understand and acknowledge that your personal data will be processed in accordance with the law and our policy. .

Skills:

Single License, English

Job type:

Full-time

• Handle incoming calls, emails, live chats and other services for all enquiries and service requests from end customer, agents, business partners, etc.
• Handle customer who has negative feedback and clarifications needed with a level of service that meet customer s expectations.
• Support the project implementation and perform any extra job assigned.
• Work or follow up the case with other departments for any service required.
• Bachelor degree in any related field.
• At least 5 year of experiences as call center or customer service-related field.
• Possesses Single License is a must in role Unit Linked.
• Excellence Communication in Thai and English.
• Excellence Servicemind, customer service and positive thiniking.
• Able to work in shift / flexible time.

Job type:

Full-time

• Make an underwriting decision to the new business applications; approve the coverages applied for, modify or rated-up coverages or deny the coverage.
• Make decision by analyzing the minimum required information as necessary to reach a sound decision.
• Escalate over authority cases to authorized person promptly by summarizing the details with recommended action or decision.
• Provide advice for the case related to underwriting referred from staff from other functions e.g. policy services, call center, branch staff, etc.
• Prepare complicated cases to consult with doctor for proper decision.
• Deal with distribution support function or third-party investigator to clear the concern points in some applicants.
• Deliver top-quality customer service i.e., be able to provide the appropriate underwriting decision for customers timely.

Job type:

Full-time

• Provide guidance of Omne application to customer.
• Provide guidance of insurance policy, CUBE, Smartplus to customer.
• Provide support to FWD Agents regarding Underwriting, Claims and Policy Services, handle call center escalation when required.
• Any service required at branch location to maintain productivity and quality service.
• Receive and process all requests such as record application information, scan documents, register documents.
• submission etc. Control Temporary receipt s usage of agents to comply with company guideline.
• Responsible to handle premium payment and coordinate with related departments to deliver service requests within SLA.
• Create financial reports such as Daily Collection Report, Daily Money Report, DCR Report etc.
• Ensure safety and security by taking care all facilities at branch to operate safely and efficiently including maintenance office equipment and furniture t.
• Keeping records of customer interactions, transactions, comments, and complaints, handle customer complaints or difficult situations provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

Experience:

No experience required

Skills:

Good Communication Skills, Problem Solving, Telesales, English

Job type:

Full-time

• Confidently and knowledgeably provide the full suite of DHL customer service offerings (e.g. booking, enquiries, shipment status, tracking etc.) to all parties contacting DHL via the customer service hotline and other contact modes.
• Accept and register bookings for DHL services.
• Offer alternatives to customers and potentially turn information calls into sales leads.
• Identify and promote areas with potential for revenue generation to cross-sell, upsell services including value added services (e.g. SI: Shipment insurance, TDD: Time Definite Delivery, EXT: Extended Liability etc.).
• Respond to customers consistently and confidently by providing accurate information in all areas such as custom requirements, transit time and prices.
• Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer s varying needs and demands.
• Liaise with other departments and Operations on quick and efficient resolution of customer issues and queries.
• Bachelor Degree in Business Administration, Business English or related field.
• Good command of English.
• Telephone and Communication skills.
• Willing to work in shift.
• Experienced in Call Center would be an advantaged.