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Job type:

Full-time

• Manager, Customer Success Management The Amadeus Customer Success Manager (CSM) empowers their customers to unlock the most value of Amadeus solutions for higher return on their investment and business impact. CSMs bring expertise to support our customer business expansion. They are responsible for understanding the needs and constraints of customers, and then promoting early adoption and best usage of Amadeus products to derive maximum value for the customer. They enable Amadeus to respond faster and more precisely to customer needs, ensuring their success and satisfaction. CSMs p ...
• Airline Distribution CSMs can be assigned to one or multiple Airline accounts. When working with Strategic Accounts, CSM is key in shaping and coordinating the work of the Extended Account Team. CSMs work with the different distribution channels, including NDC and EDIFACT, and with Airlines using Amadeus Altea, Navitaire, or 3rd party PSS systems.
• Key accountabilities.
• Talent Management and Engagement: Manage a medium-sized team of engaged, high performance Customer Success Managers. Ensure customer needs are covered by the team, assigning the right profiles for each customer. Provide coaching and mentoring on their roles and motivate the team to achieve the business success. Guide team members in best practices and ensure the customer success model is being applied in a way that fits each specific customers' needs. Ensure the right tools, metrics, accesses and permissions are available to the team so they can perform to the best of their capacity. Support the people's growth and plan career development in the context of the role. Report, address and propose solutions for customer risks and opportunities promptly, raising these to senior management to get support when necessary.
• Own Customer Success Plans: The Manager, Customer Success Management is a hand-on role and should personally handle Customer Success activity for one or more accounts. Secure the right level of customer success plans for the customers in scope of the team. Drive customer alignment and goal-setting. Help team members orchestrate Amadeus roles in engaging customer in upfront goal-setting - including external meetings with (key) decision makers to agree on KPIs, method for tracking, and Success Plan elements. Set clear expectations on engagement model with stakeholders building stakeholder map, communicating role of CSM, and with implementation communicating resource requirements, and risks, based on customer deployment readiness. If new customer or highly strategic, participate in internal handover meetings organized by Account Manager to understand Account Plan and customer context.
• Manage ongoing customer adoption and health: Proactively review key metrics, reach out whenever they drop below target, and problem solve ways to drive adoption. Share best practices for solution usage with customers to secure highest possible level of adoption and satisfaction. Engage Amadeus consulting resources when necessary to conduct Health Checks. Lead regular (quarterly or annual) business reviews to discuss whether Amadeus is progressing towards value and opportunities for improvement based on success charter and KPI tracking. Play coordinating support role whenever customer runs into frustrating technical challenges by activating individuals with relevant expertise to address these and feeding back progress updates. Deliver and explain dashboards relevant to customers business outcomes. Advocate for customer internally through prioritization process with Product Management Marketing and with Amadeus leadership engagement when necessary.
• Support AM in renewals and expansion (upsell): Identify upsell or expansion opportunities and engage with relevant team (Pre-Sales and Account Management). Check-in regularly with AM to discuss opportunities for account growth (in line with AM account plan), and ways to address bottle-necks to growth. Support AM in renewals preparation, being pulled in by AM to share customer progress towards value (Customer Success Plan) that AM will use to drive renewals treatment.
• Diversity & Inclusion.
• Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
• Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Skills:

Finance, Accounting, SAP, English

Job type:

Full-time

• Manage the relationship with all stakeholders. Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Ensure that all projects are delivered on time, within scope, and within budget.
• Create and maintain comprehensive project documentation.
• Report and escalate to management as needed.
• Identify risk and manage to minimize project risks.
• Develop a detailed project plan to track progress.
• Identify areas of improvement, and implement changes to improve project deliverables.
• Bachelor or Masters degree in Engineer, Business Administration, Finance, Accounting or any related field.
• At least 8 years of experience in a corporation. Previous experience in utilizing SAP in Accounting and Finance field is a plus.
• Excellent client-facing and internal communication skills, written and verbal communication skills.
• Work well under pressure, being flexible and self-dependent.
• Attentive to detail and multi-tasking.
• Good command of both written and spoken English.

Skills:

Good Communication Skills, Service-Minded, Pleasant Personality, English, Mandarin, Japanese

Job type:

Full-time

• Welcome the customers and provide information about ICONSIAM.
• Coordinating with the various departments to provide customers with more convenient services.
• Oversee and facilitate all aspects of the Thailand and foreign customers.
• Bachelor's degree in Liberal Arts, Humanities: Major in Chinese, Japanese, Korean / New Graduates are welcome.
• Good communication skills in both English and 3rd Language [Chinese, Japanese, Korean ].
• Good interpersonal skill and service mind (Consider from the good personality first).
• If have experience in Customer service, Retail Business, Hotel, Airline will be an advantage.
• Able to work in shift time.
• Hours of operation: working 5 days/week.
• 00 a.m.-20.00 p.m.
• 00 a.m.-22.00 p.m.
• Benefit:
• Base Salary start ฿20,000 + Experience + Toeic Score + Third Language.
• Interested person may send your resume or via APPLY NOW or address below:

Skills:

Service-Minded, Good Communication Skills, Pleasant Personality, English

Job type:

Full-time

• Welcome the customers and provide information about ICONSIAM.
• Coordinating with the various departments to provide customers with more convenient services.
• Oversee and facilitate all aspects of the Thailand and foreign customers.
• Bachelor's degree in Liberal Arts, Humanities, English / New Graduates are welcome.
• Good interpersonal skill and service mind (Consider from the good personality first).
• Able to work in shift time.
• If have experience in Customer service, Retail Business, Hotel, Airline will be an advantage.
• Good communication skill in English.
• Hours of operation: working 5 days/week.
• 00 a.m.-20.00 p.m.
• 00 a.m.-22.00 p.m.
• Benefit:
• Base Salary start ฿20,000 + Experience + Toeic Score + Third Language.
• Interested person may send your resume or via APPLY NOW or address below:

Skills:

Service-Minded, Good Communication Skills, Pleasant Personality, Microsoft Office, English

Job type:

Full-time

• Represent a good image of the shopping mall and company.
• Providing excellence service to customer at the assigned service counter including.
• Information Center.
• Parking Validation.
• Redemption (Promotion & Rewards).
• Membership Services.
• Selling and Issuing Gift Cards, Coupons, or Vouchers.
• Baby Stroller & Wheelchair Service.
• Assist with Customer Issues.
• Receive and Handle Customer Feedback.
• Support Company Activities and Events.
• Comply with Company Policy.
• Hours of operation: 5 working days per week
• Functional Skills & Experiences.
• 0-2 years experience in customer service.
• Good command of spoken and written English.
• Competence in Computer & Digital Literary.
• Familiar with application & program usage.
• Understanding of basic calculation i.e. % discount, on-top discount, % redemption.

Skills:

Service-Minded, Pleasant Personality, Problem Solving, Good Communication Skills, English

Job type:

Full-time

• Represent a good image of the shopping mall and company.
• Providing excellence service to customer at the assigned service counter including.
• Information Center.
• Parking Validation.
• Redemption (Promotion & Rewards).
• Membership Services.
• Selling and Issuing Gift Cards, Coupons, or Vouchers.
• Baby Stroller & Wheelchair Service.
• Assist with Customer Issues.
• Receive and Handle Customer Feedback.
• Support Company Activities and Events.
• Comply with Company Policy.
• Hours of operation:
• Working 5 days/week.
• Able to work in shift time (divided into 2 shifts).
• Functional Skills & Experiences.
• 0-3 years experience in customer service.
• Good command of spoken and written English.
• Competence in Computer & Digital Literary.
• Familiar with application & program usage.
• Understanding of basic calculation i.e. % discount, on-top discount, % redemption.

Experience:

2 years required

Skills:

Data Analysis, Microsoft Office, Quality Assurance, English

Job type:

Full-time

• Driving the Quality of Outsourced Agents: Enhance agent performance through targeted quality initiatives.
• Designing Analytical Frameworks: Identify performance gaps through data analysis.
• Collaborating with Outsourced QA: Work closely to address and close performance gaps among agents.
• Creating Monitoring Frameworks: Develop strategies for monitoring low-performing agents.
• Conducting Side-by-Side Monitoring: Engage in random live call and chat listening for real-time performance assessment.
• Leading QA Calibration Exercises: Facilitate calibration sessions to align quality assessment criteria.
• Maintaining the Knowledge Base: Ensure all resources are current and accessible for team members.
• Responding to Requests from the Quality Lead: Provide timely support and information as needed.
• Intermediate English Proficiency or Above.
• Bachelor's Degree in a related field.
• 2-3 Years of Experience in the relevant industry.
• Strong Analytical and Listening Skills.
• Effective Communication and Interpersonal Skills.
• Proficiency with Databases and Microsoft Office.
• Knowledge of QA Terms, Tools, and Methodologies.
• Analytical, Problem-Solving, and Decision-Making Skills.
• Customer Service Competency.
• Ability to Work Collaboratively in a Team Environment.
• Experience Working with BPOs.

Skills:

Research, Product Owner, Meet Deadlines, English

Job type:

Full-time

• Human-centric - It's not only user, and customer but included teams and stakeholders.
• Design with Data - Yes, we are a user, but we listen to the people.
• Continuous Discovery - Today already old, always understanding the situation.
• Delivering solutions and designs based on the design thinking framework.
• Research & Define problems.
• Design solution.
• Validate design, Testing.
• Deliverable file (Service blueprint&IA, Flowchart, Wireframe Design).
• Design document record.
• Design achieves goals and covers acceptance criteria.
• Working cross-functional with Tech & Product team stakeholders (Product Owner, Developer, QA).
• Leading user research activities and be able to Initiate research methods, area.
• Maintaining UX rules (UX Principles) document.
• Providingan an improvement business suggestions based on data insight and analysis with understanding on cost and benefit to make a good business case and get approval.
• Ensuring the team adheres to the defined ways of working, process, and all deliverables are completed to the given scope.
• Ability to take constructive feedback and use it to improve.
• Self-motivated and able to manage tasks and responsibilities to meet deadlines.
• Strong presentation and communication skills.
• Bachelor's degree in Marketing or related fields.
• 8-10 years of experience in Design field (UI/UX).
• Strong in part of research by understanding the product and people, User/Usability testing or Focus group interviews.
• Strong in using Figma, Collaboration tools e.g. Miro, Jira.
• Up-to-date in your area, user experience, user interface, some cryptocurrency, and blockchain.
• Strong leadership skills.
• Experience in project management.
• Good command of English both verbal and written.
• Partner closely with Chief Product Officer and UX/UI team, Researchers, Content Strategists, UI Engineers, Marketing, and SEO to take conceptual ideas and turn them into functional and discoverable product features.
• Brainstorm new ideas to push the evolution of our product, including online and offline cross-channel experiences.
• Be our customer advocate - talk to them, analyse their behavior, step into their shoes, and help us define and evolve our customer personas.
• Lead and design elegant, simple, human-centric flows and experiences as we define new initiatives and iterate on existing features.
• Give and solicit feedback from other designers, product management, and engineering during weekly reviews.
• Use, maintain, and expand a design system that delivers a coherent and intuitive experience across our digital touch-points.
• Important: Candidate Privacy Policy.
• สำคัญ:โปรดอ่านและทำความเข้าใจ: นโยบายความเป็นส่วนตัวด้านทรัพยากรบุคคล สำหรับผู้สมัครงาน และผู้สมัครเข้าฝึกงาน*.
• https://careers.bitkub.com/privacy.

Skills:

Compliance, Finance, Accounting, English

Job type:

Full-time

• Manage relationship with Krungthai corporate clients with annual sales more than 1,000 ML per years.
• Manage business relationship with Krungthai clients and offer the integrated financial solution under. customer needs understanding in order to enhance client profitability.
• Co-analyze the Client needs, credit facilities, associated risk and company status to develop the financial solution proposition under asset quality management.
• Coordinate with the related departments in marketing and servicing the clients.
• Perform the closely credit monitoring client abilities in compliance with the bank policies or guidance.
• Bachelor s or Master s degree in Business Administration, Finance, Accounting, Economics, Banking and Finance or related fields.
• At least 4 years experience in relationship manager in Corporate banking, credit officer, corporate finance, sale and marketing are valuable.
• Knowledge of industry analysis, financial instruments,.
• Excellent English, reading and writing.
• Excellent interpersonal skill, problem solving skill, self-motivated, achievement oriented and integrity..
• ท่านสามารถอ่านและศึกษานโยบายความเป็นส่วนตัวของธนาคารกรุงไทย จำกัด (มหาชน) ที่ https://krungthai.com/th/content/privacy-policy ทั้งนี้ ธนาคารไม่มีเจตนาหรือความจำเป็นใดๆ ที่จะประมวลผลข้อมูลส่วนบุคคลที่มีความอ่อนไหว รวมถึงข้อมูลที่เกี่ยวข้องศาสนาและ/หรือหมู่โลหิต ซึ่งอาจปรากฏอยู่ในสำเนาบัตรประจำตัวประชาชนของท่านแต่อย่างใด ดังนั้น กรุณาอย่าอัปโหลดเอกสารใดๆ รวมถึงสำเนาบัตรประจำตัวประชาชน หรือกรอกข้อมูลส่วนบุคคลที่มีความอ่อนไหวหรือข้อมูลอื่นใด ซึ่งไม่เกี่ยวข้องหรือไม่จำเป็นสำหรับวัตถุประสงค์ในการสมัครงานไว้บนเว็บไซต์ นอกจากนี้ กรุณาดำเนินการให้แน่ใจว่าได้ดำเนินการลบข้อมูลส่วนบุคคลที่มีความอ่อนไหว (ถ้ามี) ออกจากเรซูเม่และเอกสารอื่นใดก่อนที่จะอัปโหลดเอกสารดังกล่าวไว้บนเว็บไซต์แล้วด้วย ทั้งนี้ ธนาคารมีความจำเป็นต้องเก็บรวบรวมข้อมูลส่วนบุคคลเกี่ยวกับประวัติอาชญากรรมของท่านเพื่อบรรลุวัตถุประสงค์ในการพิจารณารับบุคคลเข้าทำงาน หรือการตรวจสอบคุณสมบัติ ลักษณะต้องห้าม หรือพิจารณาความเหมาะสมของบุคคลที่จะให้ดำรงตำแหน่ง ซึ่งการให้ความยินยอมเพื่อเก็บรวบรวม ใช้ หรือเปิดเผยข้อมูลส่วนบุคคลเกี่ยวกับประวัติอาชญากรรมของท่านมีความจำเป็นสำหรับการเข้าทำสัญญาและการได้รับการพิจารณาตามวัตถุประสงค์ดังกล่าวข้างต้น ในกรณีที่ท่านไม่ให้ความยินยอมในการเก็บรวบรวม ใช้ หรือเปิดเผยข้อมูลส่วนบุคคลเกี่ยวกับประวัติอาชญากรรม หรือมีการถอนความยินยอมในภายหลัง ธนาคารอาจไม่สามารถดำเนินการเพื่อบรรลุวัตถุประสงค์ดังกล่าวข้างต้นได้ และอาจ ทำให้ท่านสูญเสียโอกาสในการได้รับการพิจารณารับเข้าทำงานกับธนาคาร .

Skills:

Labor law, Negotiation, Compliance, English

Job type:

Full-time

• Responsible for employee relations sections/overall works of the sites to ensure the sites as well as its workforces are healthy.
• Develops, update, and monitor all company policies, rules and regulations, announcements, to comply with local labor law and other applicable laws, corporate policies, international manufacturing practices and ensures that these had been clearly communicated and understood.
• Ensures employee relations and related general affairs are well maintained and execu ...
• Represents the company whenever dealing with outer parties especially the Government Officers, Industrial Park Authority, and others parties as required. To represent the sites in charge of violating regulations or law if there are.
• Provides counseling to leadership team to ensure the employee interaction is right managed. Partners with senior management/leadership team to work with employee committee and / or welfare committee both in routine communication and in an occasional negotiation.
• Works in close coordination with line managers to resolve and to prevent people management challenges/issues, and to ensure full compliance on company policies as well as rules & regulations. Conducts internal investigations on employee misconducts including interviewing, gathering evidence, consulting legal advisor, making recommendations, and documenting the findings.
• Initiates trainings, workshops, and being a trainer, as needed to line managers to ensure employment relations subjects, company policies, rules & regulations, and others as related are well communicated and understood.
• Responsible for all related human resources audits of the site; internal audits, customer audits, external audits, to ensure that the sites are in full compliance with all of its requirements.
• Bachelor degree in Law, Employment Relations, or other related disciplines. Master degree will be definitely advantage.
• At least 10 years working experience in the same or similar role and in large manufacturing working environment, in electronic industries will be definitely advantage.
• Excellent communication, interpersonal, analytical, problem solving, and negotiation skills,.
• High responsibility, Reliable, and Accountable,.
• Excellent teams players, Positive-thinking, and Can-do Attitude,.
• Be proficient in Microsoft Office,.
• Good command of written and spoken English.
• Notes.
• This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
• Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
• At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
• Celestica (NYSE, TSX: CLS) enables the world s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
• Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
• Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.