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Experience:

2 years required

Skills:

English

Job type:

Full-time

• Answer calls and respond to emails.
• Provide customers with product and service information.
• Handling customer enquiries and solving problems concerning company services and products.
• Update existing customer information.
• Process of claim services.
• Route calls to appropriate team.
• Follow up customer calls untill completion and the members are always informed of the progress.
• Must HaveBachelor degree or higher level in related fields.
• Preferably 2-3 years experiences in service industry.
• Good communication and telephone skills (listening, comprehension, explaining).
• Good written and verbal skills in both Thai and English.
• Able to work under pressure.
• Allianz AyudhyaJob Level: Professional Location: Bangkok, TH, 10330 Area of Expertise: Customer Services & Claims Unit: Allianz Thailand Employing Entity: Allianz Ayudhya General Insurance Pcl. Job Type: Full-Time Remote Job: Hybrid working Employment Type: Permanent ID: 52323 Position Cluster: Non-Executive

Experience:

No experience required

Skills:

Good Communication Skills, Problem Solving, Telesales, English

Job type:

Full-time

• Confidently and knowledgeably provide the full suite of DHL customer service offerings (e.g. booking, enquiries, shipment status, tracking etc.) to all parties contacting DHL via the customer service hotline and other contact modes.
• Accept and register bookings for DHL services.
• Offer alternatives to customers and potentially turn information calls into sales leads.
• Identify and promote areas with potential for revenue generation to cross-sell, upsell services including value added services (e.g. SI: Shipment insurance, TDD: Time Definite Delivery, EXT: Extended Liability etc.).
• Respond to customers consistently and confidently by providing accurate information in all areas such as custom requirements, transit time and prices.
• Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer s varying needs and demands.
• Liaise with other departments and Operations on quick and efficient resolution of customer issues and queries.
• Bachelor Degree in Business Administration, Business English or related field.
• Good command of English.
• Telephone and Communication skills.
• Willing to work in shift.
• Experienced in Call Center would be an advantaged.

Experience:

1 year required

Skills:

Customer Relationship Management (CRM), Negotiation, Service-Minded, English

Job type:

Full-time

• Provide quality and professional track and trace services to all parties, particularly customers and the DHL network, aimed at resolving service problems to achieve and exceed defined performance standards for traces and customer service.
• Provide full tracing services for customers by investigating shipment incidents involving undelivered, returned, misrouted, delayed, lost damaged shipment etc.
• Handle and respond to all tracing enquiries confidently and knowledgeably in accordance with the global CS process, creating a Win-Win outcome for the customers and for ...
• Demonstrate professionalism and deliver best-in-class customer service to all internal and external customers.
• Liaise with other departments and Operations to address issues on service recovery.
• Highlight areas for improvement with suggested solutions to improve DHL s procedures, technology and service so as to positively enhance our customers experience with DHL.
• Assist the Tracing Supervisor (if applicable) to carry out relevant CS orientation / training programs for new or existing CS staff.
• Bachelor s Degree with 1-2 years experience in a Customer Care or Customer Contact Center in a service industry (preferable).
• Good problem solving and analytical thinking.
• Good command in written and spoken English.
• English typical skills.
• Good telephone skills.
• Good conflict resolution skills.
• Technical Skills (Telephone system, Order/Shipment Track & Trace Systems and Order Booking Systems preferable).
• Good negotiation and interpersonal skills.

Skills:

Customer Relationship Management (CRM), Data Analysis, Business Development, English

Job type:

Full-time

• Design end-to-end process to capture Voice of Customers (VoC) from various touchpoints until close-loop feedback process and work with vendor and Group Office to implement VoC platform on new touchpoints.
• Manage and enhance VoC platform to automatically collect customer instant feedback, alert for close-loop, and provide real time dashboard.
• Leverage end-to-end customer insight & analytics program that tracks, measures and reports CX KPI s with the focus being the elevation of CX index and platform that cap ...
• Analyze customer feedbacks and provide insights to organizations from their customers so they make more informed decisions.
• Work with data analytic team to factor customer insights into propensity model e.g. potential to buy, potential to lapse, etc. and quantify the monetary impact.
• Propose recommendations and improvement actions to improve business operations, user experience, bridging the gap between desired customer journey and operational process.
• Work collaboratively across the organization to develop segment strategies including customer value proposition, offerings and supporting experiences which lead to increase customer satisfaction..

Skills:

Customer Relationship Management (CRM), User Experience (UX), Marketing Strategy, English

Job type:

Full-time

• Provide a comprehensive and authoritative view of the customer experience and develop strategy across the enterprise to maximize customer acquisition, loyalty, retention and profitability.
• Map end-to-end customer journey catering for unique interaction across touchpoints, assess "Moment of Truth" and identify key customer pain points.
• Leverage end-to-end customer insight & analytics program that tracks, measures and reports CX KPI s with the focus being the elevation of CX index and platform that cap ...
• Propose recommendations and improvement actions to improve business operations, user experience, bridging the gap between desired customer journey and operational process.
• Lead implementation of key CX initiatives/solutions to enhance quality and differentiate CX across various touch-points.
• Provide insights to organizations from their customers so they make more informed decisions.
• Work collaboratively across the organization to develop segment strategies including customer value proposition, offerings and supporting experiences which lead to increase customer satisfaction.
• Managing the execution of FWD CX strategic initiatives across key journeys e.g. Customer Journey Mapping, Customer design thinking workshops.

Skills:

Customer Relationship Management (CRM), Management, English

Job type:

Full-time

• Provide a comprehensive and authoritative view of the customer experience and develop strategy across the enterprise to maximize customer acquisition, loyalty, retention and profitability.
• Define and deliver a roadmap that delivers a consistent target customer experience across touchpoints and business processes.
• Leverage end-to-end customer insight & analytics program that tracks, measures and reports CX KPI s with the focus being the elevation of CX index and platform that cap ...
• Propose recommendations and improvement actions to improve business operations, user experience, bridging the gap between desired customer journey and operational process.
• Lead implementation of key CX initiatives/solutions to enhance quality and differentiate CX across various touch-points.
• Work collaboratively across the organization to develop segment strategies including customer value proposition, offerings and supporting experiences which lead to increase customer satisfaction.
• Managing the execution of FWD CX strategic initiatives across key journeys e.g. Customer Journey Mapping, Customer design thinking workshops, etc.
• Ensure that the amount of effort spent by customers in their interactions with FWD and its partners is significantly and measurably reduced, to improve both experience and lower cost to serve.

Skills:

Good Communication Skills, Service-Minded, Pleasant Personality, English, Mandarin, Japanese

Job type:

Full-time

• Welcome the customers and provide information about ICONSIAM.
• Coordinating with the various departments to provide customers with more convenient services.
• Oversee and facilitate all aspects of the Thailand and foreign customers.
• Bachelor's degree in Liberal Arts, Humanities: Major in Chinese, Japanese, Korean / New Graduates are welcome.
• Good communication skills in both English and 3rd Language [Chinese, Japanese, Korean ].
• Good interpersonal skill and service mind (Consider from the good personality first).
• If have experience in Customer service, Retail Business, Hotel, Airline will be an advantage.
• Able to work in shift time.
• Hours of operation: working 5 days/week.
• 00 a.m.-20.00 p.m.
• 00 a.m.-22.00 p.m.
• Benefit:
• Base Salary start ฿20,000 + Experience + Toeic Score + Third Language.
• Interested person may send your resume or via APPLY NOW or address below:

Experience:

2 years required

Skills:

Problem Solving

Job type:

Full-time

• Answer incoming calls and provide information to all customer requests at the first call solution (excluding policy cancellation request of direct marketing customers that transfer to retention team for further convincing).
• Carry out assignments and handle problems in accordance with call patterns, instructions, policies, procedures and / or accepted practices to ensure optimum level of Quality.
• Support customers to handle and eliminate day-to-day issues with enquiries.
• 2) Quality ManagementBe responsible for delivery our service offers with excellent service as well as handling the complex or difficult cases.
• Skill sets and the customer satisfaction measured by Bottom Up and Top Down NPS.
• Communicate professionally at all time with customers, other team and other department to ensure consistently effective working relationships.
• Contribute or be involved in Contact Centre process and procedural analysis or projects as and when required.
• 3) Business Acumen and multiple programs / systemsProcess and record new transactions.
• For those with non-call resolution, will escalate the case in the tracking service request - Footprints program to Functional Unit.
• Must HaveBachelor s degree in any fields.
• Minimum 2 years experience in insurance operations, customer services, call center or other related field.
• Nice to HaveInsurance Industry & Company Products.
• Customer service managerial skill.
• Problem solving & decision making.
• Collaboration & communication.
• Job Level: Entry Level Location: Bangkok, TH, 10330 Area of Expertise: Customer Services & Claims Unit: Allianz Thailand Employing Entity: Allianz Ayudhya Assurance Pcl. Job Type: Full-Time Remote Job: 100% on-site Employment Type: Permanent ID: 38420 Position Cluster: Non-Executive

Skills:

Service-Minded, Good Communication Skills, Pleasant Personality, English

Job type:

Full-time

• Welcome the customers and provide information about ICONSIAM.
• Coordinating with the various departments to provide customers with more convenient services.
• Oversee and facilitate all aspects of the Thailand and foreign customers.
• Bachelor's degree in Liberal Arts, Humanities, English / New Graduates are welcome.
• Good interpersonal skill and service mind (Consider from the good personality first).
• Able to work in shift time.
• If have experience in Customer service, Retail Business, Hotel, Airline will be an advantage.
• Good communication skill in English.
• Hours of operation: working 5 days/week.
• 00 a.m.-20.00 p.m.
• 00 a.m.-22.00 p.m.
• Benefit:
• Base Salary start ฿20,000 + Experience + Toeic Score + Third Language.
• Interested person may send your resume or via APPLY NOW or address below:

Experience:

No experience required

Skills:

Customer Relationship Management (CRM), Service-Minded, Document administrative, English, Thai

Job type:

Full-time

• ปฎิบัติตามขั้นตอนการทำงาน และสามารถปิดยอดการขายได้.
• ทำความเข้าใจความต้องการของลูกค้า และแนะนำบริการที่สามารถตอบสนองความต้องการ.
• แนะนำโปรโมชั่นและสิทธิ์พิเศษต่าง ๆ ให้กับลูกค้า.
• ดูแลบัญชีของลูกค้าทั้งเดิมและใหม่ ให้ปลอดภัยและมีประสิทธิภาพมากที่สุด.
• เป็นตัวแทนแบรนด์ และแนะนำข้อมูลบริการสถานที่และอุปกรณ์ แก่ผู้สนใจ.
• ช่วยเหลือดูแลเอาใจใส่ ลูกค้าในฐานะ Touchpoint หนึ่งของแบรนด์.
• ประสานงานการดูแลความสะอาด เรียบร้อยของอาคารและสถานที่ รวมถึงพื้นที่แบ่งเช่าภายในโครงการอยู่เสมอ.
• ตรวจอาคารและพื้นที่แบ่งเช่าภายในโครงการอย่างละเอียด และตรงตามสภาพจริง พร้อมทั้งสามารถประเมินสถานการณ์และแก้ไขเองได้ตามนโยบาย.
• จัดทำตารางควบคุม และติดตาม การซ่อมอุปกรณ์/Asset ของทีม Front of House ที่ได้รับความเสียหายหรือขัดข้อง.
• ติดต่อประสานงานระหว่างทีมคู่ค้าและทีมงานในบริษัท เพื่อช่วยให้อาคารและสถานที่ภายใต้การดูแลของเป็นไปตามมาตรฐาน ทั้งแม่บ้าน ร.ป.ภ. และทีม Property Management.
• ประสานงาน ติดตาม และกำกับดูแลคุณภาพของบริการขนส่งโลจิสติกส์ให้เป็นไปตามวิธีการทำงานและมาตรฐาน.
• บันทึก และจัดทำเอกสารรายงาน.
• จัดทำเอกสาร แบบเบิก IWR และ แบบเบิก reimbursement ประจำเดือนนั้นๆ.
• จดมิเตอร์น้ำ ไฟ พื้นที่แบ่งเช่า และบริการขนส่งโลจิสติกส์.
• จัดเก็บเอกสารให้ครบถ้วนและถูกต้องตามมาตรฐาน.
• แจ้งเตือนวันหมดอายุของรหัส PIN.
• พัฒนา/ปรับปรุงกระบวนการทำงาน ตลอดจนเอกสารที่เกี่ยวข้องให้เป็นปัจจุบัน.
• แจ้งเตือนวันหมดอายุของรหัส PIN.
• พัฒนา/ปรับปรุงกระบวนการทำงาน ตลอดจนเอกสารที่เกี่ยวข้องให้เป็นปัจจุบัน.
• มีใจรักงานบริการ.
• มีความเป็นมืออาชีพ คิดบวก กระตือรือร้น และแก้ไขปัญหาเฉพาะหน้าได้ดี.
• สามารถทำงานเป็นกะ (5 วันต่อสัปดาห์).
• สามารถสื่อสารภาษาอังกฤษได้ทั้งการพูดและเขียน.
• สามารถใช้งานโปรแกรม Microsoft Office และ Internet.
• จบการศึกษาปริญญาตรีขึ้นไป( ยินดีรับนักศึกษาจบใหม่ ).
• หากมีประสบการณ์ด้านการดูแลลูกค้า, การขาย จะพิจารณาเป็นพิเศษ.

Experience:

No experience required

Skills:

English

Job type:

Full-time

• Bachelor s degree in any related field.
• Excellence Communication in Thai and English.
• Ability to meet and greet customers in a professional, friendly, and timely manner.
• Service-minded, able to work under pressure, good communication and negotiation skills.
• Excellent problem-solving ability and time management skills.
• Handle complaints from customers from time to time.
• Have experience in customer services within the healthcare industry is an advantage.
• Able to work on rotating shift.
• Location: New Phetburi Road, Huaykwang,Bangkok.
• Shuttle Bus Service Available.
• The hospital is conveniently located near MRT Phetburi Station, specifically Exit 1, making it easily accessible for commuters.

Experience:

5 years required

Skills:

Single License, Service-Minded, Good Communication Skills, English, Thai

Job type:

Full-time

• Handle incoming calls, emails, live chats and other services for all enquiries and service requests from end customer, agents, business partners, etc.
• Handle customer who has negative feedback and clarifications needed with a level of service that meet customer s expectations.
• Support the project implementation and perform any extra job assigned.
• Work or follow up the case with other departments for any service required.
• Bachelor degree in any related field.
• At least 5 year of experiences as call center or customer service-related field.
• Possesses Single License is a must in role Unit Linked.
• Excellence Communication in Thai and English.
• Excellence Service mind, customer service and positive thiniking.
• Able to work in shift / flexible time.

Experience:

No experience required

Skills:

Sales, Customer Relationship Management (CRM), English

Job type:

Full-time

• ปฎิบัติตามขั้นตอนการทำงาน และสามารถปิดยอดการขายได้.
• ทำความเข้าใจความต้องการของลูกค้า และแนะนำบริการที่สามารถตอบสนองความต้องการ.
• แนะนำโปรโมชั่นและสิทธิ์พิเศษต่าง ๆ ให้กับลูกค้า.
• ดูแลบัญชีของลูกค้าทั้งเดิมและใหม่ ให้ปลอดภัยและมีประสิทธิภาพมากที่สุด.
• เป็นตัวแทนแบรนด์ และแนะนำข้อมูลบริการสถานที่และอุปกรณ์ แก่ผู้สนใจ.
• ช่วยเหลือดูแลเอาใจใส่ ลูกค้าในฐานะ Touchpoint หนึ่งของแบรนด์.
• ประสานงานการดูแลความสะอาด เรียบร้อยของอาคารและสถานที่ รวมถึงพื้นที่แบ่งเช่าภายในโครงการอยู่เสมอ.
• ตรวจอาคารและพื้นที่แบ่งเช่าภายในโครงการอย่างละเอียด และตรงตามสภาพจริง พร้อมทั้งสามารถประเมินสถานการณ์และแก้ไขเองได้ตามนโยบาย.
• จัดทำตารางควบคุม และติดตาม การซ่อมอุปกรณ์/Asset ของทีม Front of House ที่ได้รับความเสียหายหรือขัดข้อง.
• ติดต่อประสานงานระหว่างทีมคู่ค้าและทีมงานในบริษัท เพื่อช่วยให้อาคารและสถานที่ภายใต้การดูแลของเป็นไปตามมาตรฐาน ทั้งแม่บ้าน ร.ป.ภ. และทีม Property Management.
• ประสานงาน ติดตาม และกำกับดูแลคุณภาพของบริการขนส่งโลจิสติกส์ให้เป็นไปตามวิธีการทำงานและมาตรฐาน.
• บันทึก และจัดทำเอกสารรายงาน.
• จัดทำเอกสาร แบบเบิก IWR และ แบบเบิก reimbursement ประจำเดือนนั้นๆ.
• จดมิเตอร์น้ำ ไฟ พื้นที่แบ่งเช่า และบริการขนส่งโลจิสติกส์.
• จัดเก็บเอกสารให้ครบถ้วนและถูกต้องตามมาตรฐาน.
• แจ้งเตือนวันหมดอายุของรหัส PIN.
• พัฒนา/ปรับปรุงกระบวนการทำงาน ตลอดจนเอกสารที่เกี่ยวข้องให้เป็นปัจจุบัน.
• แจ้งเตือนวันหมดอายุของรหัส PIN.
• พัฒนา/ปรับปรุงกระบวนการทำงาน ตลอดจนเอกสารที่เกี่ยวข้องให้เป็นปัจจุบัน.
• มีใจรักงานบริการ.
• มีความเป็นมืออาชีพ คิดบวก กระตือรือร้น และแก้ไขปัญหาเฉพาะหน้าได้ดี.
• สามารถทำงานเป็นกะ (5 วันต่อสัปดาห์).
• สามารถสื่อสารภาษาอังกฤษได้ทั้งการพูดและเขียน.
• สามารถใช้งานโปรแกรม Microsoft Office และ Internet.
• จบการศึกษาปริญญาตรีขึ้นไป( ยินดีรับนักศึกษาจบใหม่ ).
• หากมีประสบการณ์ด้านการดูแลลูกค้า, การขาย จะพิจารณาเป็นพิเศษ.

Skills:

Industry trends

Job type:

Full-time

• Orchestrate Amadeus roles in engaging customer in upfront goal-setting - including external meetings with (key) decision makers to agree on KPIs, method for tracking, and Success Plan elements.
• Co-create success plan with buyer / decision makers, codifying program value-driving outcomes.
• Set clear expectations on engagement model with stakeholders building stakeholder map, communicating role of CSM, and with implementation communicating resource require ...
• If new customer or new solution, participate in internal handover meetings organized by Account Manager to understand Account Plan and customer context.
• New solution implementation: Ensure early adoption and usageSupport implementation team when sharing progress updates to key buyer / decision maker on implementation journey.
• Lead final go-live meeting - with key administrators and decision maker post implementation to align on deployment goals.
• Proactively check-in post launch discussing key data points and tactically problem-solve ways to boost adoption Manage ongoing customer healthProactive review key metrics, reach out whenever they drop below target, and problem solve ways to drive adoption.
• Share best practices for solution usage with customers. Engage Amadeus consulting resources when necessary to conduct Health Checks.
• Lead regular (quarterly or annual) Customer Success Reviews to discuss whether Amadeus is progressing towards value and opportunities for improvement based on success charter and KPI tracking.
• Play coordinating support role whenever customer runs into frustrating technical challenges by activating individuals with relevant expertise to address these and feeding back progress updates.
• Deliver and explain dashboards relevant to customers business outcomes.
• Advocate for customer internally through prioritization process with Product Management Marketing and with Amadeus leadership engagement when necessary. Provide functional support and Orchestrate (new) business requirements through the customer & product cycles.
• Supportive.
• Support AM in renewals and expansion (upsell)Identify upsell or expansion opportunities and engage with relevant team (Pre-Sales and Account Management).
• Check-in regularly with AM to discuss opportunities for account growth (in line with AM account plan), and ways to address bottle-necks to growth.
• Support AM in renewals preparation, being pulled in by AM to share customer progress towards value (Customer Success Plan) that AM will use to drive renewals treatment.
• Education.
• Bachelor's degree in Business, Engineering, Technology, or any related subjects.
• Relevant work experience.
• Prior successful experiences where significant amount of time was spent with customers, at all level. Appetite to understand deep customer needs and their businesses. Demonstrated ability to advocate for customer internally.
• Curious and knowledgeable about Amadeus solutions. Can extract and present solution values to customers. Ability to develop network internally and at customer.
• Prior roles such as: Account Manager, Delivery Manager, Customer Care, Product Management, IT Account Management.".
• Business understanding.
• The Customer Success Manager needs a deep understanding of the travel industry (players, trends, principles) and also of the customer whether large or small, airline or Travel Seller. The CSM will have to develop a sense of customer business drivers and well as their competitive landscape (what make them successful).
• Skills.
• Computing - Microsoft Office, Salesforce.com, Qlik, Tableau. Ability to learn how navigate Amadeus internal tools (eg Win@aproch, ASH, ).
• Languages - English, any other relevant language depending on customer assignments.
• Specific knowledge.
• Product / portfolio knowledge.
• Deep understanding of Amadeus product suite, i.e. strong familiarity with Amadeus solutions and outcomes, preferably on Distribution area.
• Demonstrate expertise in using analytical, reporting, planning, and marketing tools.
• Strong data synthesis skills, with an ability to draw insights from a diverse set of indicators.
• Possesses strong conceptual thinking skills to develop customer specific use cases.
• Has deep knowledge of technologies and industry trends.
• Others.
• Understanding customer needs.
• Able to understand customer needs and overall business case.
• Strong customer management skills (e.g., EQ) with an ability to relate to customers easily and probe to understand customer challenges.
• Highly adaptable and capable of evolving the success plan.
• Success planning.
• Creative solutioning and strategic success thinking, with an ability to identify new or existing solutions that achieve customer goals.
• Able to collaborate with client to plan a route in order to achieve goals.
• Able to develop and execute effective Customer Development Action Plans for the account.
• Lifecycle management.
• Anticipates unique problems and offers creative solutions to ensure smooth operational transitions.
• Delivers customer training sessions to develop capabilities focused on long-term value creation.
• Checks in regularly and proactively with customer to capture feedback and improve satisfaction scores.
• Relationship & network building.
• Able to develop strong bonds with primary clients.
• Able to influence decisions and provide support as needed.
• Can effectively present ideas and communicate to variety of internal and external audiences.
• Team / Resource management.
• Strong collaborative leadership, with an ability to work cross functionally (e.g., sales, product) in achieving account goals.
• Able to clearly communicate to delivery team during handoff.
• Diversity & Inclusion.
• Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
• Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Job type:

Full-time

• ทำงานเป็นกะ.
• ทำงานในวันหยุดเสาร์/อาทิตย์/นักขัตฤกษ์.
• สื่อสาร ประสานงาน รับเรื่องร้องเรียนจากสาขา รวมทั้งวิเคราะห์การจัดส่งสินค้า.
• มีประสบการณ์จะพิจารณาเป็นพิเศษ.
• มีความรับผิดชอบสูง,มีความกระตือรือร้น.
• มีมนุษยสัมพันธ์.
• สามารถอ่านเขียนภาษาอังกฤษได้.
• Tasks & responsibilities.
• รับเรื่องร้องเรียน การแจ้ง Claim จากทุกสาขา รวมทั้งประสานงานหน่วยงานที่เกี่ยวข้องดำเนินการตรวจสอบ ตามขั้นตอนที่ถูกต้องจนจบขั้นตอน รวมทั้งวิเคราะห์หาสาเหตุ.
• ควบคุมการดำเนินการเกี่ยวกับ WHRT ที่สาขาเปิดมาในระบบ ให้ดำเนินการตามขั้นตอนที่ถูกต้อง ตามนโยบายของบริษัท จนจบกระบวนการ.
• ประสานงานกับแผนก SC Support และผู้ที่เกี่ยวข้อง เพื่อดำเนินการจัดการเกี่ยวกับ Outstanding WHRT ที่คงค้างในระบบ.
• ควบคุมการดำเนินงานเกี่ยวกับสินค้า Damage ที่เกิดในระหว่างการขนส่งจาก DC ไปยังสาขา ตามนโยบายของบริษัท.
• จัดทำรายงานและควบคุมทีมงาน Claim ให้ดำเนินการ ตามขั้นตอนที่ถูกต้อง ตามนโยบายของบริษัท จนจบกระบวนการ.
• ประสบการณ์ที่จำเป็น.
• ไม่ระบุประสบการณ์ขั้นต่ำ.
• สายงาน.
• บริการลูกค้า.
• ประเภทงาน.
• งานประจำ.
• เงินเดือน.
• 12,000 - 15,000 THB, สามารถต่อรองได้.
• ประสบการณ์ที่จำเป็น.
• ไม่ระบุประสบการณ์ขั้นต่ำ.
• เงินเดือน.
• สามารถต่อรองได้.
• สายงาน.
• บริการลูกค้า.
• ประเภทงาน.
• งานประจำ.
• เกี่ยวกับบริษัทจำนวนพนักงาน:
• ประเภทบริษัท:การค้าปลีก.
• ที่ตั้งบริษัท:กรุงเทพ.
• เว็บไซต์:corporate.bigc.co.th/.
• ก่อตั้งเมื่อปี:1994.
• คะแนน:4/5.
• ผู้นำธุกิจค้าปลีก ในรูปแบบของ "ไฮเปอร์มาร์เก็ต" หรือ "ซูเปอร์เซ็นเตอร์", ธุรกิจค้าปลีกสมัยใหม่ที่มีรูปแบบและขนาดที่หลากหลายภายใต้การบริหารงานของบริษัท บิ๊กซี ซูเปอร์เซ็นเตอร์ จำกัด (มหาชน) และพันธมิตรทางธุรกิจ ปัจจุบันบิ๊กซีมีสาขาที่เปิดให้บริการแล้วมากกว่า 100 สาขาทั่วประเทศ และมีพนักงานประจำมากกว่า 23,000 คน บิ๊กซีมอบโอกาสก้าวหน้าในการทำงานตั้งแต่ระดับพนักงาน ไปจนถึงระดับบริหาร ทั้งในสำนักงานใหญ่และสาขาต่างๆทั่วประเทศ.
• ร่วมงานกับเรา: DEVELOPMENT PROJECT FOR POTENTIAL PERSONNEL Believing that the success is when our people is a great, Big C has assigned budget for potential personnel development project with a primary aim to bring employees who are qualified and ambitious to achieve their goal and to maintain them within our organization. Big C needs skilled people as a driving force and possessing leadership to undertake roles and responsibilities which is a part of corporate success in years to come. This project is designed to support potential development efficiently. Attendees will learn and leverage themselves through leadership development program, position rotation within the organization, assignment for performing work abroad and succession plan.
• สำนักงานใหญ่: 97/11 FL.6 RATCHADAMRI ROAD (BTS Chidlom).

Skills:

Service-Minded, Arabic, English

Job type:

Full-time

• Welcome the customers and provide information about ICONSIAM.
• Coordinating with the various departments to provide customers with more convenient services.
• Oversee and facilitate all aspects of the Thailand and foreign customers.
• Hours of operation: working 5 days/week.
• 00 a.m.-20.00 p.m.
• 00 a.m.-22.00 p.m.
• Benefit:
• Base Salary start ฿20,000 + Experience + Toeic Score + Third Language.
• Bachelor's degree in Liberal Arts, Humanities: Major in Arabic Language / New Graduates are welcome.
• Good communication skills in both English and 3rd Language.
• Good interpersonal skill and service mind (Consider from the good personality first).
• If have experience in Customer service, Retail Business, Hotel, Airline will be an advantage.
• Able to work in shift time.
• Interested person may send your resume or via APPLY NOW or address below:

Experience:

3 years required

Skills:

Business Development, Negotiation, EHS Management, English

Job type:

Full-time

• To drive service excellence, and oversee the overall management of consumer customer.
• To Maintain & enhance business relationship with the customers.
• Ensuring they are carrying out effective management of Resources, Performance, Occupational Health, Safety, and Environment, Quality, and Budgets.
• Driving service excellence in all areas of the Consumer Sector through High Quality New Contract Implementations and Stabilization of existing contracts.
• Establishes and implements Supply Chain business strategies with direct impact on the objectives and on business results of own areas of responsibility.
• Makes business and managerial decisions and recommendations in order to achieve business and financial results, prevent loss of partnership and eliminate the risk of substantial expenditures of time, human resources and/or funds.
• Be responsible and lead proactively the contract renewal process with existing customers.
• Be responsible for driving initiatives to positively impact the customers logistics cost and service, where possible driving gain shares initiatives to positively impact TBL s P&L.
• Bachelor or Master Degree in relate field.
• Minimum 3-6 years of working experience in business development.
• At least 2-3 years of working experience as BD or Key Account Specialist in Logistics industry required.
• Experienced in providing warehouse or transport.
• Negotiation skills.
• Good presentation skill and ability to communicate in English well.

Job type:

Full-time

• Has the required technical/functional knowledge and experience in own discipline. Knowledge of the Amadeus business and how it is related to own area.
• Works using existing procedures or guidelines and provides inputs to support/influence area decisions. Makes recommendations on new solutions and proposes improvements by analyzing different sources of information.
• Works with a moderate level of guidance and direction from manager.
• Specific accountabilities:Respond to Amadeus customers questions concerning Amadeus Products and Solutions (functionality, application, interactions between different solution components).
• Acknowledge, investigate and when possible recover incidents within service levels using knowledge solutions.
• Escalate incidents outside the scope of team competencies to 3rd level resolver groups within Amadeus or to external service providers and follow-up.
• Provide Amadeus customers with updates on the status of critical problems.
• Suggest improvements to Knowledge Solutions database.
• Diversity & Inclusion.
• Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
• Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Skills:

Finance, ERP, Project Management

Job type:

Full-time

• Oversee the daily operations of POS systems in over 2,000 retail branches.
• Ensure systems are functioning efficiently, and coordinate timely maintenance and upgrades.
• Monitor and resolve any system issues to minimize downtime and impact on store operations.
• Solution Development and Deployment:
• Collaborate with IT, operations, and external vendors to identify and implement POS solutions.
• Lead the testing, deployment, and integration of new POS technologies and software updates.
• Ensure all POS solutions comply with company standards and industry regulations.
• Team Leadership and Development:
• Manage a team of POS specialists, providing guidance, training, and performance evaluations.
• Encourage a culture of continuous improvement, innovation, and customer-centric service.
• Plan and allocate resources effectively to meet operational and project deadlines.
• Operational Efficiency and Reporting:
• Develop and implement standard operating procedures (SOPs) for POS system usage and troubleshooting.
• Analyze data to track performance, identify areas for improvement, and report findings to senior management.
• Manage budget allocations for POS system operations and upgrades.
• Stakeholder Collaboration:
• Work closely with internal stakeholders, including IT, finance, and store management teams, to ensure the POS system meets business needs.
• Act as a liaison with external vendors and service providers for system support and maintenance.
• Education and Experience:
• Bachelor s degree in Information Technology, Business Administration, or a related field.
• Minimum of 9 years of experience in POS system management or other Technology, with at least 3 years in a supervisory or management role.
• Experience in the retail industry is preferred.
• Technical Skills:
• Strong understanding of POS systems, hardware, and software.
• Experience with system integration, configuration, and troubleshooting.
• Familiarity with ERP systems and retail management tools.
• Leadership and Management Skills:
• Proven ability to lead and manage a team effectively.
• Strong organizational, problem-solving, and project management skills.
• Excellent communication and interpersonal skills.
• Other Competencies:
• Ability to work in a fast-paced, dynamic environment and manage multiple projects simultaneously.
• Detail-oriented with strong analytical skills.
• High level of integrity and professionalism.

Experience:

5 years required

Skills:

Software Development, MongoDB, SQL, UNIX, English

Job type:

Full-time

• Efficiently lead a team of 15 or more members under the high demands and pressures from customers.
• Support AIS in-house or Partner products such as myAIS, AIS Insurance Service, etc.
• Serve as the first point/second point of contact for customers seeking technical assistance over the Ticket system, MS Teams, phone, email, or in person.
• Determine the best solution based on the issue and details provided by customers.
• Walk the customer through the problem-solving process, either directly or through user-friendly guides.
• Follow up with customers to ensure the issue has been resolved.
• Document technical knowledge in the form of notes and manuals for knowledge sharing purpose.
• Keep customers happy.
• Strive to exceed the expectations of customers and colleagues alike.
• BSc/BA in IT, Computer Science,Software Engineer or relevant field.
• At least 5 years experience in Application Support or Software Development Team.
• Proven experience as a IT Technical Support Specialist or similar role.
• Tech-savvy with working knowledge of technology such as Databases(MongoDB, SQL Statement), Unix System,Kibana, Grafana, Cloud Azure (basic knowledge), etc.
• Good understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Excellent communication skills.
• Customer-oriented and cool-tempered.