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Skills:

Windows Server, VMware, DevOps, English

Job type:

Full-time

• Be accountable for the successful delivery of Microsoft Azure and M365 projects for enterprise customer including Windows server and Active Directory deployment.
• Communicate and manage senior stakeholders across multiple business lines and suppliers.
• Establish an understanding of the business, develop a deep understanding of business needs to create deployment and migration delivery plans.
• Lead and inspire teams.
• Bachelor s degree or higher in Computer science, Computer engineering, IT or other related fields.
• 5+ years experience in the field of Azure, M365 and Microsoft server implementation.
• Experience with Microsoft implementation team leading or delivery team manager.
• Troubleshooting and analytical skills.
• Good communication and collaboration skills.
• Client management skills.
• Good command of English.
• Engineering Specialist.
• Provisioning and delivery strategic and complex IaaS cloud services to Enterprise customer.
• Container service implementation.
• Backup and disaster recovery site implementation.
• IaaS cloud migration and hand-over to related team.
• Validation of Cloud services solution and architect.
• Co-operation with stakeholder and perform technical planning to ensure on-time delivery.
• At least 5 years experience on VMware Cloud platform implementation and solution design.
• Experience with vCenter, vCloud Director, VMware Tanzu, SDDC, VCF or Veeam Backup and Replication.
• Ability to take on multiple assignments.
• Ability to occasionally work or assign work during nights/weekends during critical incidents per on-call rotation or major project implementations.
• Good command of English.
• VMware VCP certification is an advantage.
• Senior Engineer; (Cloud; AWS).
• Building and operating apps on AWS using tech such as API Gateway, Lambda, RDS, Automated deployment tooling and CI/CD.
• Participate in deep architectural discussions and design exercises to create solutions built on AWS while ensuring solutions are designed.
• Migration of the server loads from on-prem to Cloud working under The direction of Migration Architect.
• Conceptualizing and architecting Cloud Migration solutions.
• Build deep relationships with senior technical individuals within customers toenable them to be Cloud advocates.
• Bachelor s degree or higher in Computer science, Computer engineering, IT or other related fields.
• Good working knowledge of AWS environment and various resources/services.
• Good working knowledge of AWS DevOps Experience.
• Good Infrastructure and server management experience.
• Preferably Knowledge of AWS Migration Hub & AWS Server Migration Services.
• Experience with private and public cloud architectures, pros/cons, and migration considerations.
• Ability to occasionally work or assign work during nights/weekends during critical incidents per on-call rotation or major project implementations.
• Good command of English.

Skills:

Research, Data Analysis, Problem Solving

Job type:

Full-time

• Front office / sales and service transformation.
• Omni-channel customer journey and experience design.
• Operating model transformation.
• Digital enablement and platform implementation.
• Customer Acquisition and Engagement initiatives.
• You will support Deloitte and client s business growth by:Identifying client s business requirements / overall strategy and vision, and any opportunities for efficiencies in existing process / service design.
• Undertaking extensive desktop and on-the-ground research on various aspects relevant to our current and potential clients viz. market sizing, competitive benchmarking across channels, products, customer experience, digital capabilities, customer servicing, etc.
• Developing draft pitch proposals including storyboarding, data analysis, opportunity sizing, proposed team composition, project costing and fee estimates.
• Using tech, human-centered design thinking and innovative approaches to solve business needs.
• Participating in team problem solving efforts and offer ideas to solve client issues.
• Facilitating client workshops to complete current state assessment and providing basis for future state design and rollout planning.
• Conducting relevant research, data analysis, and create reports.
• Maintaining responsibility for quality, completion, and accuracy of work products.
• Assessing restructuring operating models, organizational structures, and business processes to streamline core operations service delivery.
• Assisting in proposal development, as requested.
• Actively expanding consulting skills and professional development through training courses, mentoring, and daily interaction with Deloitte colleagues and clients.
• With regard to Customer Acquisition and Engagement initiatives, you will:Develop customer acquisition plans and campaigns that encompass competitive assessment, testing strategy, creative positioning, integration into partner digital channels, and leveraging emerging media options (Programmatic Display, PPC, Video, Social, etc.) to deliver against business goals & agreed KPI/Outcomes.
• Partner closely with client stakeholders (Marketing, Analytics, Research, Products, Technology etc.) to build effective marketing plans; launch key initiatives and track key performance indicators.
• Design and Oversee Transformation Initiatives across multiple enabling pillars in their Operating Model (Customer Experience, Organization Structure, Marketing Processes, Products, Proposition, Data, Analytics, Reporting/Insights and Marketing Technology) which impact the client s Go-to-Market capabilities.
• Design digital media initiatives for clients covering owned, paid and social media including Email, Display, PPC, Affiliates, etc.
• Support implementation of Campaigns to maximize segment/channel opportunities and track their performance.
• Enable clients to establish a robust marketing governance framework.
• Work closely with client s business units to promote cross channel pollination, optimize existing customer experience, and identify profit opportunities.
• Significant growth opportunities exist for candidates who demonstrate good skills in developing & executing strategies that deliver business results and the ability to see the big picture, join the dots and align all stakeholders towards flawless execution.
• Your role as a leaderAt Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Directors across our Firm are expected to:Lead from the front, acting as an exemplary role model of integrity for leaders at all levels; promote a strong sense of loyalty and followership as well as to energise others to perform at the highest level.
• Build a high-performance culture by cultivating individual and team strengths; drive outstanding service, quality and stakeholder value, often through a mix of large cross-business and/or cross-border teams.
• Anticipate market and competitor trends to develop and deliver bold and innovative solutions that differentiates Deloitte from others.
• Build and maintain trust-based relationships with senior stakeholders and influencers, using highly developed influencing skills to drive positive impact in complex situations.
• Set and communicate strategic direction, excite people around the vision and align diverse, cross-business as well as cross-border teams to achieve success.
• Manage the development of a strong pipeline of diverse talent for current/ future success; own and drive a talent experience that differentiates Deloitte from others.
• Actively manages the business to deliver maximum value to Deloitte and to external stakeholders.
• Anticipate market and competitor trends to develop and deliver bold and innovative solutions that differentiates Deloitte.
• RequirementsTertiary qualification in a business, marketing or technology discipline.
• Currently enrolled in an MBA program or have obtained the qualification with a well ranked institution.
• Minimum 8-10 years of working experience in the Consulting Industry and/or Financial Services Industry (Banking), ideally in products, retail marketing or digital acquisition roles.
• Good knowledge of retail banking products and segments (wealth, loans, cards, SME, Affluent etc). Prior experience/exposure to insurance products will be an advantage.
• Knowledge of Southeast Asia market, the core trends and drivers, with proficiency in articulating regulatory, economic, technological, and business impacts on key institutions.
• Types of role led:Digital Transformation in a bank i.e. sales and service transformation including customer journeys, service blueprints and process redesign.
• Strategy Consulting to define Target Operating Models and/or transformation to enable key drivers of change in banking (customer centricity, digitalization, growth, efficiency, regulatory change, sustainability).
• Retail Bank Marketing or Digital Acquisition roles.
• Experience in designing and executing integrated marketing campaigns, and optimizing campaign performance.
• Human-centered design thinking, logical structuring, and analytical problem-solving skills.
• Strong analytical skills, with the ability to interpret data and insights to inform strategy and decision-making.
• Creative thinker with a results-oriented mindset and a passion for driving innovation and delivering exceptional business results.
• Proficient in Excel and PowerPoint usage to present recommendations to client.
• Exceptional interpersonal, team building, and communication skills, with demonstrated ability to write clearly, succinctly, and in a manner that appeals to a wide audience.
• Ability to build consensus and foster change in ambiguous settings.
• Drive, tenacity, client focused and results oriented.
• An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) is a pre-requisite.
• Due to volume of applications, we regret that only shortlisted candidates will be notified.
• Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.Requisition ID: 107088In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.

Skills:

Japanese, English

Job type:

Full-time

• The challenge to contribute to a very ambitious strategic development of our Contact Centers activity.
• The opportunity to join a pioneer team in terms of innovation of the Call Center activity.
• The chance to work with our diverse team both in APAC and in Paris, as well as our global community of coordinators, creating memories and connecting people and cultures.
• Ongoing training, learning, and continuous growth of your expertise.
• Strong sense of belonging.
• Reporting to the Director of External Contact Centers Operations based in Paris, France, this position is responsible for managing daily Contact Center operations of our Japanese speaking markets.
• You will oversee both Customer Care and Reservation activities, monitor and manage the performance to ensure achievement of high service level and Quality standard across all channels.
• Performance Management.
• Monitor daily operations performance of our BPO.
• Analyze performance & SLAs on each activity, identifying areas for improvement, and collaborating on strategies to enhance service delivery.
• Quality Assurance.
• Manage and improve Quality delivered by each contact center, make sure that it s in line with Accor s quality standards.
• Conduct quality assessments and calibrations with our BPOs.
• Monitor the quality of services delivered by external contact centers, conducting regular audits and assessments to ensure adherence to service level agreements (SLAs) and maintaining the desired standards of customer experience.
• Process, Training and Development.
• Collaborate with contact center partners to identify opportunities for process enhancement, suggesting and implementing improvements that optimize workflows and elevate service quality.
• Enhance communication efficiency, ensure that all the information & processes are deployed in our centers, in an efficient manner, with high quality.
• Identify key areas of improvement in our centers, collaborate with internal stakeholders to provide necessary training & guidance & support, ensuring a consistent customer experience.
• Demonstrated experience (3 to 5 years) in client relationship management or operations within a contact center environment.
• Exceptional verbal and written communication skills to effectively convey expectations and feedback.
• Analytics and data driven problem solver, able to derive insights and drive production improvements.
• Ability to work on teams and in a multi-cultural environment.
• Familiarity with contact center operations, and customer service best practices.
• You are hands-on and enjoy getting into the heart of the matter.
• Excellent communication skills in Japanese and English are required (written, spoken, read); one of the 2 is native.
• Job based in Bangkok with up to 1 travel per quarter.
• We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
• Why work for Accor?.
• We are far more than a worldwide leader. We welcome you as you are and support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us you can continue to explore limitless possibilities.
• Every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
• Do what you love, care for the world, dare to challenge the status quo!.
• Pay: Up to ฿90,000.00 per month.
• Operation/BPO Management: 2 years (Required).
• Japanese (Required).
• English (Required).

Experience:

12 years required

Skills:

Compliance, Business Development, Research, English

Job type:

Full-time

• Lead teams on various client engagements in developing tax solutions, providing tax advice, tax planning, tax compliance and strategies for multinational clients across a broad range of industries.
• Liaise with the Revenue Department and other government agencies in connection with client engagements.
• Ensure timely delivery of reports, provide in-depth analysis and manage projects effectively.
• Establish strong relationship with clients, develop and execute successful sales strategies.
• Participate in various business development opportunities and project pursuits.
• Supervise assignments of engagement team and provide mentorship to team members.
• Participate in various research, training and practice/professional development initiatives.
• Support the top managements in enhancing the firm s reputation and industry standing.
• Your role as a leader.
• At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Directors across our Firm are expected to:Lead from the front, acting as an exemplary role model of integrity for leaders at all levels; promote a strong sense of loyalty and followership as well as to energise others to perform at the highest level.
• Build a high-performance culture by cultivating individual and team strengths; drive outstanding service, quality and stakeholder value, often through a mix of large cross-business and/or cross-border teams.
• Anticipate market and competitor trends to develop and deliver bold and innovative solutions that differentiates Deloitte from others.
• Build and maintain trust-based relationships with senior stakeholders and influencers, using highly developed influencing skills to drive positive impact in complex situations.
• Set and communicate strategic direction, excite people around the vision and align diverse, cross-business as well as cross-border teams to achieve success.
• Manage the development of a strong pipeline of diverse talent for current/ future success; own and drive a talent experience that differentiates Deloitte from others.
• Actively manages the business to deliver maximum value to Deloitte and to external stakeholders.
• Anticipate market and competitor trends to develop and deliver bold and innovative solutions that differentiates Deloitte.
• RequirementsPossess a Bachelors Degree in related disciplines such as Accounting/Economics/Laws.
• Over 12 years of working experience preferably in a professional services firm.
• CPA and/or TA license is a plus.
• Strong proficiency in both written and spoken English.
• Possess good organizational skills and able to prioritize work to meet tight deadlines.
• Strong leadership, people management and coaching skills; able to work both independently and as part of a team.
• Possess good working knowledge of Microsoft Office tools.
• Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorised Deloitte Recruiters via firm s business contact number or business email address.Requisition ID: 106131In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.

Experience:

7 years required

Skills:

Accounting, Financial Analysis, Risk Management, English

Job type:

Full-time

• Service clients in Thailand and Southeast Asia in a variety of projects in the field of Forensic Investigations including Forensic Accounting, Financial Analysis and Fraud and Economic Crime.
• Manage all or part(s) of an engagement and supervise staff level engagement teams.
• Develop junior staff with mentoring and training.
• Review financial documents and analyse financial data to identify inaccuracies and discrepancies.
• Calculate the financial impact of fraud/corruption/misconduct.
• Identify issues quickly and to present solutions.
• Draft and review reports for Clients, Lawyers and Regulators.
• Maintain an awareness of emerging fraud and economic crime trends and associated regulatory requirements and guidance.
• Assist with market eminence activities in helping grow the practice in Thailand.
• Assist with creating impactful proposal under the supervision of Director and Partner.
• Responsible for Quality and Risk Management, monitor revenue, WIP and billing on engagements.
• Your role as a leader:At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Managers across our Firm are expected to:Actively seek out developmental opportunities for growth, act as strong brand ambassadors for the firm as well as share their knowledge and experience with others.
• Respect the needs of their colleagues and build up cooperative relationships.
• Understand the goals of our internal and external stakeholder to set personal priorities as well as align their teams work to achieve the objectives.
• Constantly challenge themselves, collaborate with others to deliver on tasks and take accountability for the results.
• Build productive relationships and communicate effectively in order to positively influence teams and other stakeholders.
• Offer insights based on a solid understanding of what makes Deloitte successful.
• Project integrity and confidence while motivating others through team collaboration as well as recognising individual strengths, differences, and contributions.
• Understand disruptive trends and promote potential opportunities for improvement.
• You are someone with:7+ years of professional experience.
• Prior experience in an area related to Forensic Accounting, Fraud & Financial Investigations, Corporate Intelligence or Internal Audit or from a regulatory/law enforcement background.
• Preference for CIA or CPA qualified (or equivalent) or other relevant professional qualifications.
• Strong analytical, presentation and report writing skills.
• Demonstrated ability to work in a cohesive team environment and manage projects.
• Ability to identify issues quickly and to present solutions.
• Able to lead or participate as a team member in client projects, on a day-to-day basis.
• Be a team player with very good communication, analytical and report writing skills.
• Have a strong commitment to professional and client service excellence.
• Willing to participate and take ownership of practice growth and development initiatives.
• Willing and able to travel domestic/overseas on short notice.
• Thai native and English proficiency. Regional languages other than English and Thai are plus.
• Data analytics skills including coding skills (e.g. SQL, Python etc) are highly regarded, but not essential.
• Due to volume of applications, we regret only shortlisted candidates will be notified.
• Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.Requisition ID: 106784In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.