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Experience:

1 year required

Skills:

Sales, Telesales, Work Well Under Pressure, English, Thai

Job type:

Full-time

• มีประสบการณ์ดูแลงานขาย/ปิดการขายกับลูกค้าตรงและลูกค้าที่เป็น Goverment ได้.
• พบปะเสนองานขายแก่ลูกค้าใหม่ๆ หรือมีฐานข้อมูลลูกค้าเดิมอยู่แล้ว จะรับพิจารณาเป็นพิเศษ.
• รองรับความต้องการของลูกค้าที่สนใจสื่อโฆษณาแบบใหม่ๆ ในทุกมิติ.
• นำเสนอสื่อแก่ลูกค้าและให้ข้อมูลที่เป็นประโยชน์เพื่อรองรับความต้องการของลูกค้า.
• ส่งรายงานการขายรายสัปดาห์ให้กับผู้จัดการฝ่ายขาย มีทีมที่ปรึกษาเพื่อหาวิธีปิดงานขายให้.
• สนับสนุนข้อมูลให้กับเอเจนซี่สื่อสำหรับแนวทางของสื่อนำเสนอในทุกประเภท.
• ชาย / หญิง / LBGTQ (อายุ 22 - 33 ปี).
• วุฒิปริญญาตรี (สื่อโฆษณา การตลาด สื่อสารมวลชน หรืออื่นๆ ที่เกี่ยวข้อง).
• ประสบการณ์ด้านงานขายสื่อนอกบ้านและติดต่อประสานงานขายกับเอเจนซี่.
• ทักษะด้านมนุษยสัมพันธ์ที่แข็งแกร่ง ทำงานร่วมกับทีมงานและพนักงานอื่น ๆ ได้ดี.
• มีความขยัน กระตือรือร้น จัดการงานหลายอย่างและรับมือกับความกดดันได้ดี.
• มีรถยนต์เป็นของตนเองและสามารถเดินทางทั่วประเทศได้โดยทางเครื่องบิน.
• ความหลงใหลในความสำเร็จและประสิทธิภาพในการทำงาน.
• ถ้ามีประสบการณ์ในการติดต่อ นำเสนอ และมีฐานลูกค้าเดิมอยู่แล้ว ทั้งบริษัทเอกชน หรือหน่วยงานราชการ จะรับพิจารณาเป็นพิเศษสุด.

Experience:

2 years required

Skills:

Social media, Branding, Public Relations, English

Job type:

Full-time

• Develop and execute comprehensive social media strategies to enhance brand awareness, engagement, and conversions.
• Manage and grow social media accounts across platforms including Facebook, Instagram, Twitter, LinkedIn, and emerging platforms.
• Create, curate, and manage published content (images, video, written, and multimedia) that aligns with the CEO's brand voice and strategy.
• Collaborate with cross-functional teams to ensure cohesive messaging and branding.
• Monitor, analyze, and report on the performance of social media campaigns and content to optimize future efforts.
• Stay up-to-date with the latest social media best practices, trends, and technologies, and apply this knowledge to enhance our social media presence.
• Engage with online community, responding to comments and messages in a timely and professional manner.
• Develop and manage social media advertising campaigns by collaborating with internal and external teams.
• Provide executive assistance to the Founder and Group CEO, including calendar management, meeting coordination, and strategic project support.
• Respond across social media platforms on behalf of the CEO.
• Manage the social media, executive secretary and personal assistant team to ensure the CEO's smooth workflow overall.
• Bachelor s degree in Marketing, Communications, Public Relations, or a related field.
• 2 - 3 years of experience in social media marketing, branding, or a related role.
• Proven track record of developing and executing successful social media campaigns.
• Strong understanding of social media platforms, algorithms/ analytics tools.
• Excellent written and verbal communication skills, with a keen eye for detail and a creative mindset.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.
• Proficiency in social media management tools (e.g., Hootsuite) and graphic design software (e.g., Adobe Creative Suite) is a plus.
• Strong analytical skills and the ability to interpret data and make data-driven decisions.
• Exceptional organizational and project management skills, with the ability to manage multiple projects simultaneously.
• Experience providing executive support, including calendar management, meeting coordination, and administrative tasks.
• Able to work over the weekend.
• Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.
• Important: Candidate Privacy Policy.
• สำคัญ:โปรดอ่านและทำความเข้าใจ: นโยบายความเป็นส่วนตัวด้านทรัพยากรบุคคล สำหรับผู้สมัครงาน และผู้สมัครเข้าฝึกงาน*.

Experience:

4 years required

Skills:

eCommerce, Social media, Contracts

Job type:

Full-time

• 2-year degree from an accredited university in Marketing, Public Relations, Business Administration or related major and 4 years experience in the sales, marketing, digital or related professional area; hospitality marketing or digital advertising experience preferred.
• OR.
• 4-year bachelor's degree in Marketing, Public Relations, Business, or related major; 2 years experience in the sales, marketing, digital or related professional area; h ...
• CORE WORK ACTIVITIES.
• Hotel Marketing and Advertising.
• Executes annual marketing plan to budget, in consultation with the GM, Food and Beverage leader, Operations leaders, Director of Marketing Communications, and cluster marketing and ecommerce teams.
• Partners with Operations, Food & Beverage and Sales teams to execute promotions and campaigns to target in-house guests with promotions that drive incremental revenue to the hotel.
• Acts as the liaison between the marketing department and advertising agency on the tactical advertising campaigns' creative and media plans, particularly for food and beverage promotions.
• Manages F&B media schedules and verifies prompt settlement of accounts.
• Partners with property Revenue Management to verify correct offer loading, verifying advertisement targeting is correctly directed at relevant consumer groups.
• Executes email marketing, and display advertising.
• Maintains frequent, active engagement with Cluster eCommerce manager to verify alignment, pull-through, and 2-way communication about the status, performance evaluation, opportunities, and issues related to online programs and initiatives.
• Verifies all advertising for the hotel in digital channels is in alignment with brand voice.
• Social Media Content Management.
• Facilitates social media engagement and updating content in local digital channels (e.g., hotel website, travel sites).
• Develops and executes promotions campaign in F&B, weddings, spa, rooms and conferences through relevant digital and social media channels.
• Engages in proactive online reputation management by surfacing relevant guest comments (positive or negative) in social media channels and responds accordingly.
• Public Relations and Visual Asset Management.
• Develops a comprehensive PR plan per quarter along with agency and and executes post sign-off from GM.
• Maintains a comprehensive list of local media contracts, with particular emphasis on food critics and bloggers.
• Manages assigned accounts as per the media account management system.
• Writes and distributes all press releases for property events, promotions, and outlets.
• Manages the execution of hotel sponsored events, community/government relations activities, and press promotional activities.
• Supports pull through of impactful PR strategy & activities to drive quality press coverage through media engagement, in alignment with communications objectives.
• Verifies the news clippings and other online, print, and social media mention report is completed on a monthly basis for property distribution.
• Manages external vendors and media agencies; works with agency partners and continent PR leader to identify strategic media buys for their hotel(s).
• Surfaces and vets PR leads from the continent PR Leader regarding which are the best media to promote the hotel.
• Supports the co-ordination of photography for F&B advertising, collateral and public relations purposes between the hotel, advertising agency and the regional field marketing teams.
• Manages photo shoots for seasonal or festive promotions in partnership with the cluster or area marketing team.
• Acts as central point of contact for regionally approved local photographers for food, amenity, and property imagery; coordinates with area or cluster marketing to verify all photography adheres to brand voice.
• Direct Marketing and Collateral Development.
• Coordinates and executes Hotel and F&B printed materials.
• Controls quantity and inventory of all Hotel marketing collateral and verifies copies are filed in a comprehensive manner.
• Assists in the production of all property, F&B display, and temporary signage in hotel public areas.
• Promotes collection of competitors collateral and publicity on a monthly basis.
• Manages the execution of F&B direct marketing activities.
• Verifies all collateral is as per brand standard guidelines and in compliance with Brand Standard Audit (BSA).
• General.
• Assists and manages the development, co-ordination and execution of all communications activities with a strong emphasis on property F&B promotions and campaigns.
• Helps with the publication of hotel s newsletter(s).
• Supports communications duties and functions as deemed necessary.
• Assists in the liaison and execution of joint F&B promotions.
• Works with eCommerce to verify the Hotel s website and related websites are updated on a regular basis.
• Partners with Director of Marketing to create marketing plan aligned to hotel sales and revenue strategy.
• Provides training and marketing leadership and act as a marketing subject matter expert for GMs, Sales Leaders and Managers, and Revenue leaders.
• Coordinates with property and above property eCommerce and Revenue Management teams to report success of property marketing and eCommerce performance.
• Keeps abreast of competition and its collateral, advertising, and marketing efforts and constantly evolving digital and marketing trends.
• Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
• The world is a big place and Marriott Executive Apartments offers temporary housing that feels like home in the biggest and best cities for business travel across Europe, Asia, Latin America, Africa and the Middle East. Join the Marriott Executive Apartments team and help our guests adapt to a new locale and feel comfortable and cared for while living away from home. In joining Marriott Executive Apartments, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Experience:

3 years required

Skills:

Microsoft Office, Excel, English

Job type:

Full-time

• Bachelor s/university degree required.
• 3+ years of experience in a business communications-related field, a benefit if in a professional services environment, corporate communications role, government, or communications agency background.
• Strong command of Microsoft Office (Word, PowerPoint, Excel) and firm related tools (Zoom, Box, Slack, Writer).
• Proficiency and fluency in verbal and written English is required.
• Broad skillset across relevant communication service lines and platforms (e.g., external/internal comms, media relations, events, executive comms).
• Effective communication skills and attention to detail across formats (e.g., written, verbal/presentation, digital-ready content).
• Able to work independently and entrepreneurially and see projects through end to end, and an aptitude for managing and prioritizing deadlines.
• Able to influence and direct colleagues, and manage needs of different stakeholders (including relevant senior leaders).
• Able to collaborate well in teams and receive and provide feedback.
• Shows resilience and adaptability in a fast-paced environment.
• Exhibits core firm values in attitude and work (e.g., owning development, driving work, demonstrating resilience).

Skills:

Social media, Branding, Photography, English

Job type:

Full-time

• Contribute to creative ideation and execution of all social media and content activities, including for social media and content creation, external marketing campaigns, and for visual and merchandising problems that may arise.
• Coordinate and execute design and visual solutions for social media and marketing campaigns, in still or moving images.
• Collaborate with creative, marketing, branding, product and other teams.
• In the loop of industry-wide trends to create engaging and culturally relevant visual communications that inspires, engages and sells.
• At the onset, you may be culture-shocked working in AirAsia MOVE. To help you adapt better, we would like to share our beliefs on leadership. Put simply, you are a leader, we all are leaders and good leaders:
• Roll up their sleeves as needed, and never delegate work that one would not be willing to do themselves.
• Do what is needed to get things done, as they believe speed is more important than anything else to effect change.
• Over-communicate, particularly as they are all quite autonomous.
• Take care of our staff, and treat them as they would want to be treated.
• Are rigid on goals, but flexible on the details.
• SKILLS.
• These are minimum-requirement skills and a must-have for the role:
• Proficient in a variety of methods to convey ideas and concepts (e.g. storytelling, storyboards, mood boards, concept treatments, social media monthly plan etc).
• Excellent verbal and written communication skills in both English and Thai.
• Have experience with photography and videography skills on both mobile phone and DSLR camera and editing skills.
• Have experience with creative tools like Canva, Capcut, VSCO, Adobe Premiere Pro or similar etc.
• Interest in and passion for social media tools like Instagram, Facebook, Tiktok, LINE Official Account.
• Ability to meet deadlines and adapt quickly to changes.
• Independent and requires minimal supervision.
• Meticulous and self-driven.
• Fun with a positive nature and happy to be a talent / model for content creation.
• These are skills that are nice-to-have and will make you stand-out in the job application:
• Detailed oriented and thoughtfulness that are translated in the deliveries of your work.
• Must be able to multitask and work well under pressure.
• Passion to travel and explore the world.
• People person and team players.
• Resourcefulness in finding solutions.
• Strong design background; understanding of typography, photography, videography, layout, form, color and spatialization; well versed in design process and production methods.
• Degree in Film and Digital Media, Art and Design, Mass Communications, Advertising, Media, Journalism.
• Feel free to attach your portfolio and past content (videos), or share the social media accounts you manage.
• Fresh graduates are welcome to apply.
• We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.
• Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.

Experience:

12 years required

Skills:

YouTube, Legal, Compliance

Job type:

Full-time

• A dynamic environment that combines the best of being entrepreneurial while simultaneously being part of a transforming global media investment company.
• Exciting exposure and learning in the media industry, which is fast evolving from the regular Print-Ads, Radio, and TV to Digital (Google, Facebook, YouTube, Programmatic, etc.).
• Chart new territories to grow this exciting and interesting business as a team member of Thailand s Executive Committee.
• In three months, you will have:
• Reviewed all HR operations and created a roadmap to re-build the foundations of HR operations, enabling effective and efficient support to the business.
• Reviewed and as needed, transitioned the structure of the team to ensure it is optimized to support the core needs of the business.
• Developed partnership relationships with key stakeholders, including the Executive Committee.
• In six months, you will have:
• Translated business strategies and objectives into HR operational and talent requirements.
• Established yourself as a credible, reliable, responsive, and value-adding business partner.
• Built trusting relationships with the People team and established a one team performance culture.
• Strategic HR Leadership:
• Develop and implement People strategies aligned with the GroupM s business objectives and goals.
• Provide strategic guidance on talent acquisition, development and retention.
• Talent Management:
• Lead talent acquisition efforts by developing recruitment strategies, leading the hiring process, and ensuring the organization attracts and retains top talent.
• Oversee performance management processes, including goal setting, performance reviews, and career development.
• Employee Relations:
• Foster a positive work environment and manage employee relations issues effectively.
• Handle employee grievances, conflicts, and disciplinary matters in accordance with company policies and legal requirements.
• Organizational Development:
• Drive initiatives to enhance organizational effectiveness, employee engagement, and workplace culture.
• Implement programs to promote diversity, equity, and inclusion within the organization.
• Compensation and Benefits:
• Support the development of and administer competitive compensation and benefits programs to attract, motivate, and retain employees.
• Ensure compliance with relevant laws and regulations governing compensation and benefits.
• Learning and Development:
• Oversee the design and delivery of learning and development programs to enhance employee skills, knowledge, and performance.
• Identify training needs and opportunities for professional growth for talent across all levels of experience.
• Manage the early talent learning and development program (Media Masters).
• HR Operations Leadership:
• Develop and implement HR operations strategies, policies, and procedures to streamline processes and improve efficiency.
• Ensure compliance with applicable labor laws, regulations, and internal policies.
• Oversee payroll, benefits administration, HRIS and leave management and compliance audits.
• Change Management:
• Lead People initiatives related to organizational change and restructuring, mergers, or acquisitions.
• Support employees through transitions and manage change effectively.
• Executive Leadership:
• Serve as a strategic partner to senior leadership, providing insights and recommendations on people-related matters.
• Collaborate with other functional leaders to achieve organizational objectives.
• Employee Advocacy:
• Act as an advocate for employees, representing their interests and concerns to senior management.
• Ensure fair treatment and opportunities for all employees.
• Qualifications and Requirements Degree qualified in Human Resources from a reputable educational institution.
• 12+ years of generalist HR experience with strong focus on HR business partnering and operations.
• Proven track record in HR leadership, with a focus on rebuilding functions and managing day-to-day operations.
• Strong project management skills with a knack for driving change and process improvement.
• In-depth knowledge of Thailand's employment laws and government directives.
• Excellent communication, influencing, and coaching abilities.
• Proficiency in data analytics and reporting for informed decision-making.
• Resilience and adaptability to thrive in a fast-paced, matrixed environment.
• Join a vibrant environment that combines entrepreneurial spirit with global influence.
• Gain exposure to the evolving landscape of the media industry, from traditional to digital platforms. Contribute to the growth and success of Thailand's Executive Committee as we chart new territories together.
• More about GroupM GroupM - GroupM leads and shapes media markets by delivering performance enhancing media products and services, powered by data and technology. Our global network agencies and businesses enable our people to work collaboratively across borders with the best in class, providing them the opportunity to accelerate their progress and development. We are not limited by teams or geographies; our scale and diverse range of clients lets us be more adventurous with our business and talent. We give our talent the space, support and tools to innovate and grow. Discover more about GroupM at www.groupm.com
• Follow @GroupMAPAC on Twitter
• Follow GroupM on LinkedIn - https://www.linkedin.com/company/groupm
• About Thailand In a population of 69 million people, Thailand s mobile penetration is at a whopping 120% with smart phone penetration at 50%. Digital spend has grown 38% year-on-year and most people are now accessing the internet via mobile devices. Bangkok is one of the top Facebook cities in the world and Thailand ranks high in time spend viewing YouTube. The audience fragmentation, following years of a virtual FTA TV duopoly, is creating huge trading and content opportunities. Thailand is one of the fastest-growing media markets in the region. Those looking for a rewarding and dynamic career in media have no better place to be than Thailand. GroupM is an equal opportunity employer. We view everyone as an individual and we understand that inclusion is more than just diversity - it s about belonging. We celebrate the fact that everyone is unique and that s what makes us so good at what we do. We pride ourselves on being a company that embraces difference and truly represents the global clients we work with.

Skills:

eCommerce, SEO, SEM, English

Job type:

Full-time

• Implementing Minors Hotels long-term digital & distribution strategy in line with corporate initiatives.
• Manage hotels and partner agencies to execute all ecommerce & distribution activities for all regional properties and implementing new initiatives to support hotel marketing strategies and to grow direct revenue.
• Implement pre-opening budgets, onboarding strategies and system/channel configurations/training for pre-opening and rebranding properties.
• Assisting in establishing best practices to manage Online Travel Agents in the region by maximizing the dynamic connectivity to controls the rate dilutions to drive direct conversions.
• Supporting hotels as required to better manage and leverage electronic distribution channels, social channels F&B and Spa platforms.
• Ensuring optimal content of Minor Hotels and or properties as designated in all relevant electronic distribution channels.
• Developing and optimizing the online reachability to maximise ranking/visibility of properties on various search engines, channels, meta channels, GDS and on brand.com.
• To conduct feasibility study, ROI and to suggest ways of improving ranking and revenue generation over e-channels by driving monthly/weekly audits.
• Measuring, analyzing and reporting eCommerce and distribution performances and suggesting tactics improvements and new activities.
• Preparation of annual eCommerce and distribution marketing and system budgets.
• Manage the channel manager and interfacing of new channels in conjunction with the revenue and reservations team.
• E Commerce.
• Coordinate the development of e-Commerce tactics for the individual hotels in line with corporate guidelines, including SEO, SEM campaign preparation and analysis. Advise hotels and measure and report on results.
• Implement best practice rules to optimize content (images, content, links, and accurate translations) relevancy, accuracy and performance on brand.com website and work with the Marketing & Communications team on corrective actions.
• Support the website functionality for the development and sending of consumer and trade emailing or RFP and make sure all functionalities are working properly and test the response.
• Develop measure and optimize ROI on new traffic generating channels.
• E Commerce Hotel website management, mini site development management, etc.
• Develop Ecommerce strategies and best practices for the hotel web site such as content management, traffic driving tactics and strategies.
• Work closely with Marketing Communication team to maintain relevant and search oriented key words and is up to date and optimized.
• Digital Marketing Responsibilities (PPC, SEO, Social Media, Email, Mobile, etc.):
• Serve as primary point of contact for each hotel within the responsible area for digital marketing/E-Commerce related questions and activities.
• Collaborate with partner agencies to develop annual business plans for responsible hotels to ensure sound comprehensive strategic recommendations and ensure ROI goals are achieved for SEO, PPC, mobile and social activity.
• Exhibit knowledge of CPA, CPC, CPM, e-mail buys, paid search, mobile and other conventional and unconventional internet advertising/acquisition models.
• Work with and manage agency to ensure PPC and SEO plans strategically and efficiently fit each individual hotel s goals and objectives.
• Drive email marketing initiatives for responsible hotels along with Marketing Communication managers. Responsible for setting up accounts with approved vendors, drive quarterly/annual activity calendar, generating quarterly performance reports and conducting regular database audits.
• Develop measure and assist in executing social media activity, which will include assisting Marketing Communication managers put together creative strategies to generate Fan Base, working with agency on tagging and monitoring social media performance using approved tools. Also be responsible to drive/evaluate business case documents put together by hotels for use of Facebook or other social media channel requests.
• Total Digital Strategy (Diving all F&B, Spa, MICE and B2B Digital functions).
• To assist in the implementation of additional digital channels for F&B, Spa MICE including booking engines and individual websites.
• Develop a digital advertisement strategy for F&B, Spa, MICE and digital B2B according to the global roadmap.
• Drive individual and regional campaign for each of the outlets that have high retail value.
• Ensue that F&B outlets work with the respective food aggregator of their region or developpe their own delivery methodology where possible.
• Review the conversion of RFP in website and implement strategies to help sales to be improve responsiveness.
• Revenue Management and Pricing.
• To assist the revenue team at each property in maximizing revenue and yield through business trend analysis, highlighting areas of opportunity in digital and distribution strategies on an ongoing basis.
• To monitor and control that the distribution through all channels is in line with Minor Hotels Distribution strategy and closely monitor business shifts between channels (Channel Management).
• To monitor and control that the Dynamic Pricing Strategies is adhered to and promoted with global and local distribution partners.
• Strategy and Budget Management:
• Set overall digital and ecommerce direction to help drive room and other related revenues (i.e. F&B, spa, meetings, etc.).
• Maintain overall hotel digital and ecommerce budget and related vendor/agency relationships (i.e. Supporting billing and invoicing needs with each individual hotel, etc.).
• Identify, articulate and rationalize insights and recommendations to senior hotel management.
• Provide ongoing updates of industry news, trends, issues, site features and best practices to senior hotel management and help educate hotel on E-marketing essentials.
• Project and Third Party Agency Management:
• Meet with digital and Ecommerce industry representatives (i.e. vendors, agencies, media partners to gain insight to best practices.
• Work closely with Marketing communications team for all Sales and Marketing activities over Digital and Online medium.
• Technical.
• To be familiar with the technical set-up of all relevant distribution channels or switches.
• Qualifications Demonstrated experience as a multi-property e-Commerce Leader.
• Innovative commercial leader with proven success driving Total Hotel Profitability.
• Able to partner with and persuade diverse stakeholders, including executive level.
• Demonstrated track record driving results in high pressure and volatile environments.
• Highly adaptable, resilient, and able to thrive in culturally diverse workplaces.
• Experience deftly managing owner relations.
• Demonstrated ability to rapidly integrate, interpret and analyse diverse data analytics.
• Proven manager, educator and mentor of team members at all levels of the organisation.
• Ability to communicate at a professional level in both spoken and written English.
• Ability to travel periodically to properties as required.

Experience:

3 years required

Job type:

Full-time

• High school diploma or GED; 3 years experience in the security/loss prevention or related professional area.
• OR.
• 2-year degree from an accredited university in Criminal Justice or related major; 1 year experience in the security/loss prevention or related professional area.
• CORE WORK ACTIVITIES.
• Managing Security Operations.
• Assists in the development and implementation of emergency procedures.
• Recommends follow-up action for security breaches.
• Conducts investigation of all losses of property assets and refers to proper management for disposition.
• Deploys security staff to effectively monitor and protect property assets.
• Complies with all Corporate Security safety and security management guidelines and procedures.
• Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service.
• Conducts periodic patrols of entire property and parking areas.
• Recognizes success across areas of responsibility.
• Handles guest problems and complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Identifies and makes recommendations for minimizing physical hazards and unsafe work practices.
• Implements action plans to monitor and control risk.
• Keeps abreast of local criminal activity as it may impact property.
• Maintains required reports and documentation regarding patrols of property and parking areas.
• Inspects all security equipment and ensures it is fully functioning.
• Provides means for obtaining necessary medical attention on a timely basis.
• Conducts hourly employee performance appraisals according to Standard Operating Procedures.
• Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
• Completes disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
• Maintains first aid and CPR certifications required for Security officers.
• Implements local authority requirement for security and safety.
• Leading Security Teams.
• Attends pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to security officers.
• Celebrates successes by publicly recognizing the contributions of team members.
• Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Serves as a role model to demonstrate appropriate behaviors.
• Providing and Ensuring Exceptional Customer Service.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Empowers employees to provide excellent customer service.
• Meets quality standards and customer expectations on a daily basis.
• Provides services that are above and beyond for customer satisfaction and retention.
• Conducting Human Resources Activities.
• Assists in minimizing cost of accident claims through aggressive claims management.
• Brings issues to the attention of Human Resources as necessary.
• Strives to improve service performance.
• Administers property policies fairly and consistently.
• Additional Responsibilities.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Develops and maintains a working relationship with local law enforcement authorities.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Provides guidance in setting health and safety policies and standards.
• Coordinates with Event Sales for VIP escort and media control for large events.
• Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
• W Hotels mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests passions to life. If you are original, innovative, and always looking towards the future of what s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.