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Experience:

4 years required

Skills:

Software Development, Cloud Computing, Python, English, Mandarin

Job type:

Full-time

• Develop IoT Product Strategy:
• Product /Software Development and Management: Lead the end-to-end product development process, from concept to release. Create and maintain product roadmaps, release plans, and project schedules.
• Go-to-Market Strategy:
• Product Performance Analysis:
• Define key performance indicators (KPIs) and track product/software performance against targets.
• Bachelor's degree in programing, computer science, engineering, or a related field Proven experience (1-3 years) as a Product Manager, preferably in the IoT domain.
• Strong understanding of IoT technologies, protocols, and platforms such as Azure IoT, AWS IoT.
• Knowledge of cloud computing, 5G wireless communication, and sensor technologies.
• Proficiency in software development methodologies and tools.
• Familiarity with programming languages such as Python, Java, or C++.
• Experience in the innovation of retails solutions, video analytics and building management solutions.
• Experience with database systems, APIs, RTSP, SMTP, HTTPs and web services.
• Familiarity with Agile development methodologies.
• Excellent project management and organizational skills.
• Strong analytical and problem-solving abilities.
• Effective communication and collaboration skills.
• Ability to work in a fast-paced and dynamic environment..
• CPaaS Product Development/ Management.
• a) Assist in the technical pre-sales of CPaaS and AI Bots with our Enterprise customers.
• Consult and coordinate on the deployment and implementation with all actors (our technology partner, our engineer, our PM, and customer) involved in service implementation.
• Engage with customers to understand business objectives and network / product requirements.
• Design services that are reliable, scalable, manageable and supportable.
• Perform demos, technical presentations, and proof-of-concepts to demonstrate our platform value to clients.
• b) Drive and manage the technical onboarding process.
• Coordinate and plan the activities of cross project teams that may include platform partner, third party solutions vendors, etc).
• Create and maintain delivery project plan across all parties, and able to report status of the project to all stakeholders.
• Onboard new customers and performing technical integrations with customer system (if any).
• Integrate and test third party solutions to expand the ecosystem of platform product offerings.
• c) Act as the post-sales POC (Point of Contact) for larger enterprise accounts.
• Provide training and functional assistance to customers to give them a positive customer onboarding experience.
• Resolve issues on own and work with our platform partner, solution vendors to address and resolve issues with greater complexity.
• Follow up and maintain strong relationships with customers to make sure issues have been resolved to a high level of satisfaction and that customers are successful in their implementation.
• Document customer issues, troubleshooting status updates, and resolution summaries.
• Regular review of service SLAs and SLOs and effectively handle events such as incidents and post-mortem.
• Over 4 years in CPaaS or Contact Center platform, and over 2 years experiences building conversational AI.
• Knowledge of Telecom stacks (VOIP/SIP, SS7/SMPP, REST APIs).
• Have proven records of delivering best-in-class customer experiences.
• Excellent leadership and communication skills.
• Technical savvy to support technical capabilities and constraints.
• Real passion for building amazing customer experiences.
• Ability to meet tight deadlines, handle dynamic change environment, and must possess good judgement.
• Good command of both written and spoken English, and strong documentation skills.
• Product Management/ Business Development (Chinese market).
• Key Responsibility:
• Work with Chinese ecosystem partners and AIS Sale, Solution Sale, Solution Consult on the selling stage to approach product/ solution to Chinese customers.
• Analyze market circumstances, and actively seek out new opportunities, new markets or new customers to propose product/service that can improve revenues and margins.
• Develop product and business models with partners.
• Drive goes to market activities: create pipeline, account plan with partners.
• Tracking and analyze sell performance and create selling tools for partners.
• Conduct product Training, both train AIS products to partners and train partners products to AIS teams.
• Acquire potential solution partners, Channel partners (IT, OT, SI, Startup, Business partners) for Chinese market.
• Operate partnership activities and documents.
• Working with AIS internal team to do the partner operation process (registration, selling, billing, settlement).
• Collaborate with partners and AIS MKT/PR for PR, event, road show, demo, and create use cases to promote AIS solutions to Chinese enterprise customer in Thailand and in China.
• Chinese customer and ecosystem partners relationship management..
• Minimum of 5 years of experience in Business development, Partnership management, Cloud marketing, B2B marketing or related fields.
• Bachelor s degree in marketing, IT or related fields (plus MBA is preferable).
• Understand cloud and cellular network technology.
• Experienced in Chinese market, Chinese company, Marketing activity with Chinese ecosystem partners.
• Fluent in Chinese (Writing, Speaking, Listening, Reading).
• Fluent in English (Writing, Speaking, Listening, Reading).
• Excellent teamwork skills.
• Excellent presentation skill.
• Excellent analytical skill in both numerical and abstract.
• Proven ability to influence cross-functional teams.