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Experience:

3 years required

Job type:

Full-time

• The candidate will be responsible for managing the P&L and driving sales for the store through efficient store operations, excellent customer service delivery, motivation and retention of store personnel and adherence to company norms.
• Handling the Operations of the Store.
• Preparing & Achieving Sales Targets & Monitor & Track Sales Performance.
• Ensuring customer needs are met and complaints/queries are resolved in a timely manner.
• Manpower & Resource Planning, Identifying avenues for Branding, etc.
• Training the Retail Staff to be excellent in customer service and have good knowledge of product sold in the shop.
• Coordinating with customer service and warehouse team for stock updates, order follow, smooth delivery etc.
• Ensuring store expectations and priorities are communicated to the staff.
• Reviewing and providing regular feedback on staff’s performance against expectations.
• Actively seeking ways to achieve or exceed shop sales targets.
• Observing, collecting and analyzing data and information obtained from customers in order to plan for customer relationship management.
• Monitoring all point of sales activities in the store including sales transactions, tracking payments, maintaining inventory updates, handling returns and refunds, gathering consumer data for feedback.
• อัตรา: ไม่ระบุ ตำแหน่งเงินเดือน: ไม่ระบุ บาทสถานที่ปฏิบัติงาน: Central Embassyจังหวัด: กรุงเทพมหานครเขต: ปทุมวันคุณสมบัติผู้สมัครงาน: 1. Male / Female with good personality and strong service skills
• University graduate or MBA in related field
• At least 3 years experience as a Store Manager (preferably with Home Furnishing Retails Outlets)
• Excellent Communication and Selling Skills
• Good command of English, third language such as Chinese, French, Japanese will be beneficial
• รายละเอียดบริษัท: 1. บริษัทยัสปาล จำกัด เป็นผู้นำในธุรกิจแฟชั่นเครื่องแต่งกาย แบรนด์ Jaspal, CPS:CHAPS, CPS:MEN, CPS 4/12, Lyn, CC-OO, Footwork Noir และเป็นผู้นำเข้ารองเท้าแฟชั่นคุณภาพเยี่ยมจากต่างประเทศ ซึ่งจำหน่ายในร้าน Footwork รวมทั้งนำเข้ารองเท้า Rider,Sonora,Melissa ฯลฯ ซึ่งจำหน่ายในห้างสรรพสินค้าชั้นนำ บริษัทตั้งอยู่ที่&#3595.สุขุมวิท 66/1 ปัจจุบันมีพนักงาน 950 คน และร้านสาขา 108 แห่ง ทั้งในประเทศและต่างประเทศ
• บริษัทเจ เอส โฮม อินทีเรีย จำกัด เป็นผู้นำเข้าและจำหน่ายเฟอร์นิเจอร์ชั้นเยี่ยมจาก Ethan Allen แห่งสหรัฐอเมริกา (www.ethanallen.com) เปิดดำเนินการตั้งแต่ปี 2548 โดยมี สน&#3591.และโชว์รูมขนาด 2,000 ตร&#3617. ตั้งอยู่ที่ระหว่างซอยสุขุมวิท 15-17
• สามารถดูรายละเอียดเพิ่มเติมได้ที่ www.jaspalgroup.com, www.jaspal.com, www.jaspalhome.com.
• ด่วน !! สำหรับตำแหน่งพนักงานขายประจำร้าน
• รับสมัครและสัมภาษณ์ในวันเดียวกันสวัสดิการ: นอกจากค่าจ้าง-เงินเดือน และโบนัสประจำปี บริษัทฯ ยังมีเงินอื่นๆ ที่ให้ตามตำแหน่งงาน หรือตามลักษณะงานแตกต่างกันไป เช่น คอมมิสชั่นของพนักงานสายขาย เงินรางวัลจูงใจตามผลงาน (Incentive) มีค่ากะและเบี้ยขยันของพนักงานสายโรงงาน และเบี้ยเลี้ยงประเภทต่างๆ พนักงานขาย พนักงานประจำร้านและพนักงานในสายงานปฏิบัติการ จะได้รับเครื่องแบบด้วย
• ส่งจดหมายสมัครงาน แนบหลักฐานต่างๆ ระบุเงินเดือนปัจจุบัน และที่คาดหวัง เบอร์โทรศัพท์ และ E-mail address พร้อมรูปถ่าย 2 ใบ (ครึ่งตัวและเต็มตัว - โปรดแนบ file รูปจากกล้องดิจิตอล หรือกล้องโท&#3619.มือถือ) ไปที่ ผู้อำนวยการส่วนบริหารทรัพยากรบุคคล เครือบริษัทยัสปาล ตาม Email Address หรือ ที่อยู่ด้านล่างนี้
• เครือบริษัทยัสปาล (Jaspal Group of Companies)
• 1054 &#3595.สุขุมวิท 66/1 แขวงบางจาก เขตพระโขนง
• กรุงเทพมหานคร 10260
• ติดต่อ: ฝ่ายทรัพยากรบุคคลเครือบริษัทยัสปาล (Jaspal Group of Companies)
• เลขที่ 1054 &#3595.สุขุมวิท 66/1 แขวงบางจาก เขตพระโขนง กรุงเทพมหานคร 10260

Skills:

Social media, Compliance, Project Management, English

Job type:

Full-time

• Conduct further analysis and craft moderation policies on sellers, products and contents with a focus on safety issues such as fraud, counterfeit products and regulated products.
• Continuously evaluate, propose, and execute improvements for existing processes and policies.
• Partner with internal stakeholders in Strategies and Operations to develop effective training material.
• Work closely with the quality team to identify struggling areas that should be addressed through learning solutions.
• Support other ad-hoc moderation related projects.
• Bachelor's degree or equivalent practical experience.
• 3 years of demonstrated experience in e-commerce policy enforcement or public policy,preferably from e-commerce governance and social media background.
• Excellent coordination skills and communication skills across multiple cross-functional teams to build plans and projects.
• Familiar with e-commerce compliance requirements and internet governance management, with a certain level of business sensitivity and risk awareness.
• Driven, motivated and proactive; excellent coordination, communication and project management skills to collaborate with cross-functional teams.
• The ability to not only think outside the box to identify issues and work to resolve them in partnership with business leaders, but also bring in new ideas to innovate in our day to day operations.
• Excellent written and verbal communication skills in English language, demonstrating effective, clear and professional written and oral communication.
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Job type:

Full-time

• TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
• Why Join Us.
• Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
• Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
• To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team.
• Status quo? Never. Courage? Always.
• At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.
• The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated.
• With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, together we can build an e-commerce ecosystem that is innovative, secure, and intuitive for our users.
• Join us as we drive the future of e-commerce here at TikTok.
• Account management for the TikTok super top creator in Thailand for TikTok E-commerce program.
• Maintain and cultivate the growth of TikTok super top creator towards performance goals, continues improvement of content for both live streaming and short video, maximizing the business as well as monetization growth.
• Measure and conduct analysis of overall creator's performance towards key metrics as well operational and process improvements.
• Actively work and collaborate together with the cross-functional stakeholders to achieve greater impact on the platform.
• Plan strategically and analyze deeper partnership models beneficial for creators and platform.
• Minimum Bachelor's Degree or above.
• English proficiency and Thai language proficiency.
• Above 5 years of KOL/Top Creator/Celeb Management experience, which scope includes but not only limited to Social Media, Talent Management, and MCN.
• Understand KOL and the media landscape in Thailand, exceptionally skilled at cultivating mature as well as up and rising creators KOLs, with proven successful case(s).
• Outstanding communication skills, presentation and problem-solving, enjoy communication with users and deliver daily support with strong user-driven mindset;.
• Strong planning skills for online & offline campaigns, creative and good at brain-storming;.
• Be enthusiastic, responsible, result-driven and efficient, can work under pressure;.
• E-commerce background is a plus.
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Experience:

3 years required

Job type:

Full-time

• The candidate will be responsible for managing the P&L and driving sales for the store through efficient store operations, excellent customer service delivery, motivation and retention of store personnel and adherence to company norms.
• Handling the Operations of the Store.
• Preparing & Achieving Sales Targets & Monitor & Track Sales Performance.
• Ensuring customer needs are met and complaints/queries are resolved in a timely manner.
• Manpower & Resource Planning, Identifying avenues for Branding, etc.
• Training the Retail Staff to be excellent in customer service and have good knowledge of product sold in the shop.
• Coordinating with customer service and warehouse team for stock updates, order follow, smooth delivery etc.
• Ensuring store expectations and priorities are communicated to the staff.
• Reviewing and providing regular feedback on staff’s performance against expectations.
• Actively seeking ways to achieve or exceed shop sales targets.
• Observing, collecting and analyzing data and information obtained from customers in order to plan for customer relationship management.
• Monitoring all point of sales activities in the store including sales transactions, tracking payments, maintaining inventory updates, handling returns and refunds, gathering consumer data for feedback E-mail: [email protected].
• อัตรา: ไม่ระบุ ตำแหน่งเงินเดือน: ไม่ระบุ บาทสถานที่ปฏิบัติงาน: Siam Paragon, Chic-Bangnaจังหวัด: กรุงเทพมหานครเขต: ปทุมวันคุณสมบัติผู้สมัครงาน: 1. Male / Female with good personality and strong service skills
• Bachalor Degree
• Good command of English
• At least 3 years experience as a Store Manager (Bedding & Furniture)
• Excellent Communication and Selling Skills
• Good Skill of teaching and Control&Take care-PC
• รายละเอียดบริษัท: 1. บริษัทยัสปาล จำกัด เป็นผู้นำในธุรกิจแฟชั่นเครื่องแต่งกาย แบรนด์ Jaspal, CPS:CHAPS, CPS:MEN, CPS 4/12, Lyn, CC-OO, Footwork Noir และเป็นผู้นำเข้ารองเท้าแฟชั่นคุณภาพเยี่ยมจากต่างประเทศ ซึ่งจำหน่ายในร้าน Footwork รวมทั้งนำเข้ารองเท้า Rider,Sonora,Melissa ฯลฯ ซึ่งจำหน่ายในห้างสรรพสินค้าชั้นนำ บริษัทตั้งอยู่ที่&#3595.สุขุมวิท 66/1 ปัจจุบันมีพนักงาน 950 คน และร้านสาขา 108 แห่ง ทั้งในประเทศและต่างประเทศ
• บริษัทเจ เอส โฮม อินทีเรีย จำกัด เป็นผู้นำเข้าและจำหน่ายเฟอร์นิเจอร์ชั้นเยี่ยมจาก Ethan Allen แห่งสหรัฐอเมริกา (www.ethanallen.com) เปิดดำเนินการตั้งแต่ปี 2548 โดยมี สน&#3591.และโชว์รูมขนาด 2,000 ตร&#3617. ตั้งอยู่ที่ระหว่างซอยสุขุมวิท 15-17
• สามารถดูรายละเอียดเพิ่มเติมได้ที่ www.jaspalgroup.com, www.jaspal.com, www.jaspalhome.com.
• ด่วน !! สำหรับตำแหน่งพนักงานขายประจำร้าน
• รับสมัครและสัมภาษณ์ในวันเดียวกันสวัสดิการ: นอกจากค่าจ้าง-เงินเดือน และโบนัสประจำปี บริษัทฯ ยังมีเงินอื่นๆ ที่ให้ตามตำแหน่งงาน หรือตามลักษณะงานแตกต่างกันไป เช่น คอมมิสชั่นของพนักงานสายขาย เงินรางวัลจูงใจตามผลงาน (Incentive) มีค่ากะและเบี้ยขยันของพนักงานสายโรงงาน และเบี้ยเลี้ยงประเภทต่างๆ พนักงานขาย พนักงานประจำร้านและพนักงานในสายงานปฏิบัติการ จะได้รับเครื่องแบบด้วย
• ส่งจดหมายสมัครงาน แนบหลักฐานต่างๆ ระบุเงินเดือนปัจจุบัน และที่คาดหวัง เบอร์โทรศัพท์ และ E-mail address พร้อมรูปถ่าย 2 ใบ (ครึ่งตัวและเต็มตัว - โปรดแนบ file รูปจากกล้องดิจิตอล หรือกล้องโท&#3619.มือถือ) ไปที่ ผู้อำนวยการส่วนบริหารทรัพยากรบุคคล เครือบริษัทยัสปาล ตาม Email Address หรือ ที่อยู่ด้านล่างนี้
• เครือบริษัทยัสปาล (Jaspal Group of Companies)
• 1054 &#3595.สุขุมวิท 66/1 แขวงบางจาก เขตพระโขนง
• กรุงเทพมหานคร 10260
• ติดต่อ: ฝ่ายทรัพยากรบุคคลเครือบริษัทยัสปาล (Jaspal Group of Companies)
• เลขที่ 1054 &#3595.สุขุมวิท 66/1 แขวงบางจาก เขตพระโขนง กรุงเทพมหานคร 10260

Skills:

Project Management, Digital Marketing, Branding

Job type:

Full-time

• At least 7 years of working experience.
• Proven experience as a Brand Marketing Manager or in a similar role, with a successful track record of building and managing strong brands.
• Creative thinker with a strategic mindset and the ability to translate brand strategies into effective campaigns.
• Excellent written and verbal communication skills, with a keen eye for detail.
• Strong project management and organizational skills, with the ability to manage multiple projects simultaneously.
• Familiarity with digital marketing channels and tools.
• Up-to-date with the latest trends in branding and marketing.
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Skills:

Content Creator, English

Job type:

Full-time

• a mission we all believe in and aim towards achieving every day.
• To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact.
• for ourselves, our company, and the communities we serve.
• Join us. The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users.
• Identify affiliate-creator business opportunities both at the partner and individual creator level in order to come up with partnership for acquisition plan, both for long-term and quick-win scenario.
• Design and co-ordinate cross-functionally to solidify the right fit incubation program/approach both online and on-ground for each creator segmentation from longtail creator to off-platform established creator to make them succeed in the e-commerce area.
• Project manages to ensure incubation program/event outcome (GMV growth), while keeping a healthy relationship with partner and creator.
• Supervise external agency in scale approach execution according to target and budget assigned.
• Minimum Bachelor's Degree or above.
• English proficiency.
• 3+ years of experience in partnership or project manager area.
• A good understanding of content creator landscape.
• Impressive interpersonal skills and stakeholder management in order to drive business outcomes.
• High sense of ownership and ability to manage end-to-end processes with minimal guidance.
• Collaborative and adaptive mindset that is able to pivot contribution to business needs.
• Comfortable working in a fast-paced and dynamic environment.
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Job type:

Full-time

• TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
• Why Join Us.
• Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
• Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
• To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team.
• Status quo? Never. Courage? Always.
• At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
• Join us.
• The APAC Ecommerce's Governance and Experience team furthers this mission by connecting buyers, sellers and content creators to ensure a seamless, trusted online shopping experience. We seek to inspire trust by designing and implementing end-to-end governance & experience programmes to enable a thriving international marketplace.
• As an Ecommerce Content Policy and Programme Manager, you will formulate, apply, and communicate our Ecommerce content policies. With your language, country and cultural perspectives, you can effectively localise policies to deal with country-specific trends, while being aligned with company principles. You have strong research, risk discovery, and critical analysis acumen, and will analyse metrics, surface emergent risks in the market, and drive operational optimisation to improve users' live-shopping experience. Candidates should have experience taking projects from 0 to 1 and are able to drive effective partnerships with cross-functional teams to align on common goals. You have the ability to shuttle from policy to effective implementation, and can make and implement nuanced policy decisions under time-pressure. You should embrace TikTok's Bytestyles.
• Research, craft, and implement live-selling content policies that account for the needs of a country while balancing against company principles and goals.
• Manage go-to-market to ensure effective implementation across Asia Pacific and policy and project outcomes are met.
• Analyse data to measure, identify, mitigate, and monitor risks to raise the overall ecommerce content ecosystem quality and personalised recommendations. Develop and implement new signals, metrics and engage in risk discovery - to identify new content quality and abuse trends and develop policies to address them.
• Engage cross-functional stakeholders to consolidate, pre-empt and analyse content and creator pain points; derive and implement action plans and operational workflows to resolve them.
• Develop, launch and implement new policies and operational workflows - in collaboration with cross-functional teams like Engineering, Operations, Moderation, Product, and Business teams - to enhance large-scale automation, risk detection and mitigation, as well as quality assurance and improvements.
• Develop and implement feedback loops and operational workflows to ensure the day-to-day quality of launches and implementation.
• Implement and review dashboards and cases as needed, to ensure day-to-day ecosystem health.
• Act as an escalation point of contact and manage internal communications on all Ecommerce content policy issues.
• Strong bachelor's or master's degree in fields such as Law, Political Science, International Relations, Economics, Public Policy, Philosophy, PPE etc.
• 5+ years experience leading programmes, doing research, developing and implementing policies.
• Professional experience in Government, Academia, Strategy or Operations Management Consulting, Platform Governance, Trust and Safety Policy and Operations Management, or Ecommerce Content Strategy, Seller or Product Growth, Risk Analytics, Compliance, or Experience programmes.
• Driven, excellent programme management and communication skills with the ability to plan for, and manage complex projects, as well as influence multiple cross-functional teams to build and launch new strategies and workflows.
• Familiarity with e-commerce, social media content landscape and ecosystem management - as well as strategic business sensitivity will be advantageous.
• Excellent English oral and written communication skills, including the ability to propose complex solutions and explanations in writing. Being fluent in another language spoken in Southeast Asia is advantageous.
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Skills:

YouTube, Research, Public Speaking, English

Job type:

Full-time

• a mission we all believe in and aim towards achieving every day.
• To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact.
• for ourselves, our company, and the communities we serve.
• Join us. The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users.
• Train, plan, develop educational content for Thai TikTok Shop creators through self-generated educational presentation and content on various platforms (i.e. TikTok, Facebook, YouTube, Company Website, others), in line with global policies and local strategies.
• Expand outreach channels to communicate with Tiktok Shop creators and control quality of educational content such as articles.
• Actively research market trends including products, contents, community best practice & collaborate with cross-functional teams in order to get sufficient inputs to strategically create promotional and educational materials or projects for creator growth.
• Design and initiate creator engagement programs based on current situations to elevate engagement with creators and help them increase their e-commerce transaction.
• Drive and track performance of TikTok Shop Creator education and engagement activities.
• Minimum Bachelor's degree or above with 2-3 years of relevant experience.
• Had experience of education & training, e-commerce, community development or creator management before.
• Strong understanding of content, especially TikTok, Instagram, YouTube, and other content driven platforms.
• Good communication, data driven, strong execution, collaborative, and time management skills; comfortable working in a fast-paced and dynamic environment.
• Comfortable with public speaking (both offline and online) with track records of motivating and/or inspiring community.
• Proficient in English and Thai.
• Direct experience of being a TikTok creator or TikTok Shop creator.
• Familiar with different social apps and tools such as LINE, Facebook, YouTube etc.
• Experience in content production field (i.e. video editing).
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Skills:

Compliance, Agile Development, Project Management

Job type:

Full-time

• a mission we all believe in and aim towards achieving every day.
• To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact.
• for ourselves, our company, and the communities we serve.
• Join us. About the team Governance and Experience is a global team aiming to build a safe and trustworthy marketplace for not only users, but also partners. We value user experience and work on policies, rules, products and systems to ensure quality.
• We are looking for passionate talents to join us, thus together we can build a commerce ecosystem that is innovative, secure and intuitive for our users. As part of GNE organization is our Service Support Centre (SSC) delivers Customer Service to our Buyers, Partners and internal users. As part of SSC is our Selling Partner Support (SPS) team who are responsible for supporting our Partners and internal users.
• We are looking for a SOP Program Manager (PM) with the ability to resolve Selling Partners escalations, building & refining robust processes (SOP) and identifying opportunities for reducing effort in the Selling Partner experience. Responsibilities SOP Development and Improvement.
• Develop SOPs for Seller Support, and Creator Support teams to ensure alignment with best practices and compliance standards.
• Understand problems, policies, and risks, with the ability to effectively translate them into solutions that improve processes and workflows across external teams.
• Monitor the effectiveness of resolutions and continually refine processes to improve operational outcomes.
• Effectively manage project and stakeholder meetings, drive discussions to conclusions, and keep programs on track.
• Proactively identify problems and opportunities and perform root cause analysis/diagnosis leading to significant impact.
• Facilitate tech changes and updates.
• Create and maintain system documentation and provide training and support to team members and others as needed to ensure processes and procedures are understood and followed.
• Work closely with department heads to understand operational needs and incorporate them into SOPs.
• Conduct regular audits and process reviews to ensure SOPs are up-to-date and reflect current practices.
• Resolution Program Management.
• Lead the resolution by identifying recurring issues, analysing root causes, and implementing solutions to prevent future occurrences.
• Promptly escalate critical/high-risk cases to the appropriate authority.
• Manage and respond to internal/external partner enquiries escalated by vendor teams quickly, proficiently and professionally.
• Collaborate with cross-functional teams to address challenges and ensure timely resolution of issues.
• Look for opportunities to identify ongoing issues and eliminate repeat complaints, reduce escalation rate in order to enhance the operating process and improve overall partner experience.
• Leverage rapid, agile development techniques and processes to create content for a rapidly changing environment.
• Lead process improvement efforts.
• Bachelor's degree or equivalent practical experience required.
• 3+ years of operations, program, or project management experience, ideally involving SOP development.
• Familiarity with executing, contributing to, and creating SOPs.
• Demonstrates effective, clear and professional written and oral communication.
• Ability to collaborate cross-functionally with both tech and non-tech teams.
• Preferred Qualifications.
• Experience in eCommerce platforms in the relevant region.
• People-oriented, self-motivated and able to thrive in ambiguity and in a matrix environment.
• Six Sigma or other process design certifications advantageous.
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Skills:

Quality Assurance, Assurance, Project Management

Job type:

Full-time

• a mission we all believe in and aim towards achieving every day.
• To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact.
• for ourselves, our company, and the communities we serve.
• Join us. About the Team Governance and Experience is a global team aiming to build a safe and trustworthy marketplace for not only users, but also partners. We value user experience and work on policies, rules, products and systems to ensure quality.
• We are looking for passionate talents to join us, thus together we can build a commerce ecosystem that is innovative, secure and intuitive for our users. As part of GNE organization is our Service Support Centre (SSC) delivers Customer Service to our Buyers, Partners and internal users. As part of SSC is our Selling Partner Support (SPS) team who are responsible for supporting our Partners and internal users.
• Selling partner growth is a key focus area for SPS. We are looking for an Operations Manager responsible for the health and performance of selling partners for a defined set of Categories through effective leveraging BPO and In-house resources.
• Ensure our selling partners have a seamless experience getting onto and using the platform, ramping up quickly, and continuously growing on the platform while sustaining good health and performance.
• Monitor the operational health and performance of selling partners under your responsible category(ies), direct BPO resources to proactively address health and performance risks which may block seller growth.
• Collaborate with Account Managers, design targeted and tailored outreach (coaching and education) to improve health and performance and unblock revenue potential.
• Ensure effective BPO agent communication and engagement with selling partners, including early warning communication with risky partners, promote guidance on platform rules and regulations, hold improvement sessions with sellers on their fulfillment and support performance.
• Manage the BPO team to ensure high performance.
• Address BPO-agent quality or compliance issues raised by Account Managers, ensuring front-line BPO teams deliver best in class quality experience and resolution.
• meeting the Partners' expectations.
• Identify BPO knowledge, training and quality gaps and collaborate with SOP PM, Quality Assurance and Training PM, apply effective training and quality frameworks to ensure BPO team understand the process and product well, can use the most effective methods to address selling partners' servicing needs and remove roadlocks preventing their growth.
• Identify new process opportunities that can help selling partners reduce violations, increase education penetration, increase campaign participation.
• Identify process gaps that prevent BPO from self-solving partner issues creating transfer escalations, and refine with XFN collaboration to enable BPO to self-solve future case types.
• Work with escalation from selling partners or Account Managers.
• Resolve issues within target service level. Identify root cause, and implement changes to address root-cause to prevent future escalations of this case type.
• Bachelor's degree or equivalent practical experience required.
• 3+ years experience in a Sales, Account Management, or Customer Success role.
• Familiarity with executing, contributing to, and creating SOPs.
• Demonstrates effective, clear and professional written and oral communication.
• Ability to collaborate cross-functionally with both tech and non-tech teams.
• Project management experience.
• Experience with E-commerce, marketplace platforms.
• Commercial thinking.
• Ownership mindset.
• Working with or managing BPO agents who are account managers or sales focused.
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. --- #LI-Onsite.

Skills:

Digital Marketing, Social media, Data Analysis

Job type:

Full-time

• Develop and execute comprehensive digital marketing strategies to drive brand awareness, and generate traffic to the platform.
• Plan and manage digital marketing budgets, ensuring effective allocation and ROI tracking across various channels such as social media, email, and display advertising.
• Manage and optimize digital campaigns across multiple platforms, continually measuring and improving campaign performance through A/B testing and data analysis.
• Collaborate with internal teams to create landing pages, optimize user experience, and implement conversion rate optimization strategies to maximize lead generation and customer acquisition.
• Identify new trends in digital marketing, evaluate new technologies, and ensure the brand is at the forefront of industry developments.
• Analyze and report on key performance indicators (KPIs), providing regular insights and recommendations to enhance campaign effectiveness and achieve business objectives.
• Manage relationships with external agencies and vendors, ensuring their deliverables align with the company's objectives and standards.
• At least 8 years of working experience.
• Proven working experience as a Digital Marketing Manager or in a similar role, with a track record of successful digital marketing campaigns.
• Proficiency in digital marketing tools and platforms including Google Analytics, AdWords, social media management tools, CRM software, and marketing automation systems.
• Strong analytical skills and data-driven thinking, with the ability to interpret and use data to make informed decisions and optimizations.
• Excellent project management, communication, and leadership skills, with the ability to manage multiple projects and stakeholders simultaneously.
• Up-to-date with the latest trends and best practices in online marketing and measurement.
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Skills:

Social media, Project Management

Job type:

Full-time

• Create and execute comprehensive PR strategies aligned with organizational goals.
• Manage the development and distribution of press releases, media kits, and other PR materials.
• Build and maintain strong relationships with journalists, editors, and key media representatives.
• Respond to media inquiries and coordinate interviews, press conferences, and other media events.
• Develop compelling and engaging content for press releases, articles, speeches, and other communication materials.
• Collaborate with internal teams to ensure consistent messaging across all communication channels.
• Act as a spokesperson for the organization in times of crisis, managing communication to protect and enhance the company's reputation.
• Contribute to the organization's social media strategy, ensuring alignment with PR objectives.
• Monitor social media channels for relevant trends and conversations.
• Plan and execute events, including product launches, press conferences, and industry-related functions.
• Coordinate with external vendors, agencies, and partners as needed.
• Establish key performance indicators (KPIs) to measure the success of PR initiatives.
• Provide regular reports on PR activities and their impact on the organization's objectives.
• At least 7 years of working experience.
• Bachelor's degree in Public Relations, Communications, Journalism, or related field. Master's degree is a plus.
• Proven work experience as a Public Relations Manager or in a similar PR role.
• Strong written and verbal communication skills, with the ability to craft compelling messages.
• Excellent media relations and crisis management skills.
• Demonstrated experience in managing social media platforms for business.
• Creative thinker with the ability to generate innovative ideas and campaigns.
• Strong organizational and project management skills.
• Ability to work effectively in a fast-paced, dynamic environment.
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Skills:

Project Management

Job type:

Full-time

• Develop and implement partner operations management programs with focus on improving workflows, processes and performance metrics.
• Coordinate planning and execution for multiple small to large-scale projects in support of E-commerce moderation.
• Focus on continual process improvement by scoping tool improvements, utilizing data analytics to improve key performance metrics, and partnering with cross functional teams to optimise outcomes.
• Analyze, evaluate, and overcome program risks, and produce program reports for stakeholders.
• Support for system tool issues reported by Business Partners, raise on call and coordinate information needed for troubleshooting.
• Work closely with internal teams to identify struggling areas that should be addressed by business partners and to optimize new and existing processes impacting buyers/sellers/creators.
• Bachelor's Degree in business administration, project management or equivalent practical experience.
• Minimum 3 years' working experience in project/program management or online moderation/customer service, with at least 2 years' experience in a vendor operations role.
• Track record of launching and delivering partner operations management improvements across multiple geographical locations.
• Able to travel to Business Partner sites frequently.
• Preferred Qualifications.
• Master's degree in business administration or equivalent practical experience.
• Experience in E-Commerce or marketplace platforms.
• Able to effectively engage with leadership, facilitate discussions about complex topics, influence, and reach agreements.
• Self-motivated with a track record in stakeholder management, problem-solving skills and able to thrive in an ambiguous working environment.
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. #LI-Onsite.

Job type:

Full-time

• About TikTok.
• TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.
• TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
• Why Join Us.
• Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
• Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
• To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team.
• Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
• Join us.
• Ecommerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users but also sellers and creators. We value user satisfaction and work on policies, rules, and systems to ensure quality.
• Lead investigations and analysis of suspicious behaviour, fraudulent transactions, and abuse in a timely manner to protect the integrity of the platform.
• Identify vulnerabilities, and collaborate with cross functional teams to mitigate or prevent occurrences of fraudulent activity.
• Monitor user communities for emerging threats and new methods of fraud.
• Produce regular high-quality fraud reports to summarize new trends and business impacts for updating senior management teams.
• Engage with various business, technology, and security/risk stakeholders to identify and solve risk problems at scale.
• Collaborate with product, and data teams to build solutions to proactively or reactively prevent exploitation of the platform.
• Collaborate with Legal, Public Affairs, and other cross-functional teams (when needed) to investigate and respond to regulator inquiries on fraud and (or) crime-related activities.
• Perform other ad-hoc tasks related to fraud operations.
• Minimum of 5+ years professional experience in operation and investigation related to fraud, abuse, or cybercrime.
• Detail-oriented, highly analytical, and strong project management skills.
• Preferred Qualifications.
• Ability to understand opposing points of view on highly complex issues.
• Strong ability to gather information from various online sources and community groups.
• Capacity to draw actionable insights from datasets; knowledge of SQL, Python, or equivalent is a plus.
• Prior law enforcement and/or prosecution experience a plus.
• About 10~20% of travel if needed.
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Experience:

8 years required

Skills:

Risk Management, Compliance, Microsoft Office

Job type:

Full-time

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Approve all playbook, and procedure changes. Ensure Health, Safety, and Environmenta ...
• Review operational and safety risks. Execute all strategic risk management strategies to avoid potential incidents.
• Point of contact for government agencies, professional health, safety, and environmental organizations, community advisory boards, company health, safety, and environmental officers, and all internal safety efforts.
• Provide information to senior management about health, safety, and environmental issues, compliance, trends, performance, and concerns.
• Ensure all regulatory compliance needs are being met across all accounts.
• Apply a robust knowledge of multiple disciplines, the business, and key drivers that impact departmental and cross-functional performance.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and other colleagues to act while being guided by the organization's functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.
• Identify and solve multi-dimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department.
• Significantly improves and changes existing methods, processes, and standards within job discipline.
• What You ll Need:Bachelor's Degree preferred with 8-12 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
• Leadership skills to set, manage, and achieve targets with a direct impact on multiple departments results within a function.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Expert organizational skills and an advanced inquisitive mindset.

Skills:

English

Job type:

Full-time

• a mission we all believe in and aim towards achieving every day.
• To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact.
• for ourselves, our company, and the communities we serve.
• Join us. The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users.
• According to the demand of the Thai market and the trend of popular products both in-app and out-app, responsible for discovering and introducing potential merchants, negotiating cooperation, inviting them to settle in, and following up on the subsequent settlement process;.
• Responsible for the development of product strategies, supporting merchants in the overall business chain, analyzing data from the perspectives of traffic, conversion, and customer unit price, discovering problems, and providing improvement plans from the aspects of popular products, tone, price, inventory, resources, and traffic, and following up on the execution by merchants;.
• Coordinate marketing activity resources, actively seek cooperation with alliances such as influencers, MCNs, and TAP, to improve product performance and help achieve sales growth;.
• Responsible for cross-departmental internal communication and coordination between internal departments and merchants.
• Minimum Bachelor's Degree or above.
• Proficiency in English is required.
• Experience in Lazada choice or Shopee choice.
• Experience in merchant operations is preferred, with an understanding of merchant product costs and profit structures;.
• Familiar with the Southeast Asian market, with industry knowledge and their own aesthetic for product selection;.
• Strong communication skills and good experience in negotiating with merchants;.
• Familiar with e-commerce live streaming (Douyin/TikTok) and a loyal user of e-commerce.
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Job type:

Full-time

• Date: 21 Dec 2024 Location: Bangkok (กรุงเทพมหานคร), Thailand, 10900
• ROLE & RESPONSIBILITY.
• Lead for development Disinfectant/Preservative + Surfactant marketing strategy focusing Personal care, Industrial & Institution cleaning, Paint & Coating and others 2.Lead for commercial development and market expansion cover in SEA market 3.Lead for Initiate and create activity for marketing and sale for focus end market (Personal care, Industrial & Institution cleaning, Paint & Coating and others) 4.Support technic ...
• EXPERIENCE.
• Experience in Industrial and Institution(I&I) cleaning is preferred.
• Experience on market/commercial development situation of Disinfectant/Preservative + Surfactant and/or specialty chemical product/business.
• Experience / well understand on the process and practice of technical service and/or technical sale engineer.
• Experience and understand process/how of product formulation development; Experience in I&I cleaning is preferred.
• Experience on the specialty chemical (i.e. D+S product) manufacturing/production.
• Experience market development for Personal care, Industrial and Institution cleaning(I&I) and Paint & coating business.
• Experience as technical sale, sale engineer for Surfactant, Disinfectant, preservative product.
• Strong experience in cross functional work involving commercial, technical, R&D, strategy as well as business development.
• Understand / experience in financial performance for running the business.
• EDUCATION.
• Bachelor or higher in Chemical Engineering, Chemical Technology, Petroleum/Petrochemical Technology are preferred, or other Engineering discipline/ Economics.
• OTHER REQUIREMENTS.
• Possess strong English communication, be extremely logical & Service Mind.

Skills:

English

Job type:

Full-time

• a mission we all believe in and aim towards achieving every day.
• To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact.
• for ourselves, our company, and the communities we serve.
• Join us. The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users.
• We are looking for passionate and talented people to join our product and operations team, together we can build an e-commerce ecosystem that is innovative, secure and intuitive for our users. In this role you will be responsible to deliver impact on seller growth by empowering them through knowledge transfer, trainings, and progress tracking, as well as collaborating with various cross functional teams to help improve sellers growth. Join us as we drive the future of e-commerce here at TikTok.
• Build user awareness of e-commerce on TikTok platform.
• Plan the annual campaign calendar for the marketplace, a specific category or a specific portfolio of products, execute against the plan by coordinating xFN teams, and conduct post-mortem analysis.
• Manage social handles with marketing team, and collaborate with marketing, operation and growth teams to build e-commerce brand awareness.
• Minimum Bachelor's Degree or above.
• 5 years of experience in e-commerce campaign planning and execution for major local e-commerce platforms.
• Proficient in English and Thai language.
• Preferred Qualifications.
• 2 years+ of team management experience.
• Familiar with the key data metrics of evaluating campaign performance, analytical and data oriented.
• Good at communication and coordination of cross functional teams.
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Job type:

Internship

• TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
• Why Join Us.
• Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
• Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
• To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team.
• Status quo? Never. Courage? Always.
• At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
• Join us.
• In particular, the e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users.
• We are looking for talented individuals to join us for an internship in from July 2024 onwards. Internships at TikTok aim to offer students industry exposure and hands-on experience. Watch your ambitions become reality as your inspiration brings infinite opportunities at TikTok.
• Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to TikTok and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.
• Successful candidates must be able to commit to at least 3 months long internship period.
• Join our dynamic team at TikTok Shop - Thai Platform Operation as a Livestream Business Intelligence Intern. In this role, you will play a crucial part in the growth of our Livestream content and revenue. Livestreaming is a pivotal strategic initiative for us, fostering exceptional engagement with audiences. Given the competitive landscape, with particular attention to competitor's market share, we require swift and frequent initiative deployment to maintain and grow our livestream merchants.
• Set up, monitor, and conduct voucher experiments for key live campaigns and projects.
• Provide daily updates on campaign and project performance data.
• Monitor and record competitor campaigns and voucher activities.
• Other adhoc analysis that requires data analytics, basic MS Excel knowledge skills.
• Attention to details.
• Proficiency in data analysis and reporting tools.
• Ability to work efficiently in a fast-paced environment with frequent changes.
• Preferred Qualifications.
• Actively enrolled university student, preferably with Bachelor degree in Marketing, Business Administration, Statistics, Finance or related fields.
• Experience working in Livestreaming or entertainment industry.
• Proven track record of successful campaign management and revenue optimization.
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
• By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy. If you have any questions, please reach out to us at [email protected].

Job type:

Full-time

• About TikTokTikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join UsCreation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, ever ...
• Minimum Qualifications1. Proficient-level knowledge of local languages in both oral and written.2. Bachelor of Arts (majoring in language, linguistics, or other related fields) or related working experience in translation.Preferred Qualifications3. Good communication & presentation skill.4. Co-operative & Friendly personality.5. Ability to multitask and manage multiple projects at once.6. Understanding online marketing or online platform is plus. 7. Proficiency with Microsoft Office (Power Point, Excel).TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.