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Skills:

Service-Minded, Good Communication Skills, Pleasant Personality, English

Job type:

Full-time

• Welcome the customers and provide information.
• Coordinating with the various departments to provide customers with more convenient services.
• Coordinating with outsource service, Event preparation staff.
• Oversee and facilitate all aspects of the Thailand and foreign customers in TRUE ICON HALL and Event.
• Bachelor's degree in MICE / Hotel Management, Humanities, English.
• Good interpersonal skill and service mind (Consider from the good personality first).
• Able to work 6 days per week in shift time.8 working hours + 1 hour break per day.
• 2 Shifts (09.30 - 18.30 and 13.30 - 22.30 Hrs.).
• If have experience in Customer service, Retail Business, Hotel, Airline will be an advantage.
• Good communication skill in English.

Experience:

4 years required

Skills:

Scrum, Software Development, English

Job type:

Full-time

• Assist business development team to plan and enhance G-Able s service offering in area of cloud solution by adopting best practice from partners and consulting firm.
• Adopt best practice, perform R&D to develop G-Able cloud adoption framework and cloud migration framework as to onboard and support cloud solution team to implement and deliver cloud migration consulting projects.
• Act as IT cloud process consult as to co-conduct workshop and assess customers in term of cloud migration readiness (in areas of Business, Platform, People, Governance, ...
• Act as continual improvement owner for G-Able cloud migration and modernization service offering.
• Coordinate with technical team, partner (AWS), sales and marketing to drive AWS partner s competency (G-Able certified AWS Digital Customer Experience and AWS Migration Competency in Y2023).
• IT Service Management:
• Act as ITIL process consultant to plan, assess, and develop ITSM processes for customer. This includes understanding as-is, identifying gaps and risks, providing recommendations, and developing to-be processes, templates, and training to close gaps of Service Management based on ITIL frameworks.
• Act as ITIL process manager to assist Service Delivery Manager to roll-out G-Able managed service projects. This is to understand existing work environment of customers, identify gaps, setup account governance/account handbook, setup processes and templates as necessary. Including conducting the customer satisfaction survey (executive interview) at year-end to collect feedback from customers for service improvement purpose.
• Internal Process Consult:
• Conduct internal G Able process initiatives/improvements to assess, develop and roll out processes in G Able e.g. G-Able Deal Review Process, G-Able CSIR Plan (Cyber Security Incident Response Plan), ITSM process for Solution Management team, Standard Package/Service Offering Catalog for Solution Management team.
• Act as Scrum Master of G Able Leadership Program to promote and support scrum team to communicate and coordinate in order to meet team s goal in Agile s way.

Experience:

2 years required

Skills:

Service-Minded, Pleasant Personality, English

Job type:

Full-time

• As a Host at Blue by Alain Ducasse, you will be required to manage the reservations systems in conjunction with the restaurant general manager and restaurant manager. You will handle and process all reservation enquiries, taking advantage of every sales opportunity to maximize restaurant sales.
• PRIMARY RESPONSIBILITIES:
• To ensure all teams have up to date information prior to each service.
• To answer the telephones promptly, courteously and following the relevant judging standards.
• To handle and accurately process all reservation enquiries ensuring that the maximum possible rate/sale is achieved, in conjunction with restaurant director.
• To pass all special guest requirements to the relevant department required to act upon them.
• To accurately take and process all cancellations and amendments.
• To accurately enter into the reservations system details of the reservation, including correcting guest profiles and to research guests prior to their arrival.
• To accurately file all correspondence relating to reservations processed.
• To welcome guests with warmth and courtesy according to required standards.
• To assist guests with their belonging and ensure that they are returned without delay.
• To observe and to anticipate guest s needs.
• Glean personal and relevant information relating to VIP guests.
• To support the management ensuring a smooth, pleasant and efficient service.
• To use up selling techniques to exceed guest expectations and increase revenue.
• To ensure that the manager is kept informed of all guest comments and complaints.
• To create personalised menu.
• To assist with the service when required in the lounge and restaurant - offering a knowledgeable and friendly service.
• To revise floor plan and check floor is set correctly.
• To use the booking sheet to check name, and refer to guests appropriately.
• To set up and to maintain a nice working area.
• To follow opening / closing duties to required standards.
• Other duties as assigned by superiors.
• Previous experience in similar role 2 - 3 years.
• F&B background.
• Customer care skills.
• Attention to detail.
• Ability to work under pressure Autonomy & initiative.
• Ability to handle a complex and multi-faceted role.
• Excellent level of English.
• Motivational skills.