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Skills:

Diplomacy

Job type:

Full-time

• Passionate about delivering great work.
• Proactively engage each account to ensure that every Activate functionality and offering is being leveraged, maximizing the value of each Activate subscription.
• Work with customers to develop a plan, including metrics for success that outlines how Activate will be addressing their immediate and future needs.
• Provide continuing education for customers to maximize product usage.
• Work cohesively with Sales, Product, Support and Data to ensure fast and managed implementation and deployment.
• Constantly think of innovative ways Activate can increase renewals and drive long term customer success. A proactive approach is taken for each account where cross-selling and up-selling is made a priority.
• Distribute product expertise through delivery of training and planning workshops to clients.
• Pro-actively analyze customer product usage and provide strategic advice to the customer around how they can better engage their internal and external users.
• Liaise with customers to track additional requirements and features.
• Work with product, support and R&D to meet customers requirements.
• Work closely with data analysts to provide customers added value analytics and professional out of the system reports and insights.
• A Little About You.
• Curiosity drives your interest in what moves the market. A proven commercial leader, who can build and execute a sales strategy and plan, and be accountable for sales operations, such as forecast and pipeline management. You thrive in a fast-paced sales environment, have exceptional commercial acumen and very strong client relationship and negotiation skills. A proven people leader, who is passionate about developing and growing talent, who has a track record of building morale and high team engagement. You are a team player who has the ability to collaborate with peers and contribute to the success of NIQ Thailand.
• Qualifications A minimum of 3 years demonstrated experience working with key customer management, account management, consultancy or sales roles.
• Demonstrated experience with account planning with complex customer structures.
• Proven track record of establishing strong customer relationships across levels of an organization.
• Working in SaaS hi-tech company/ startup as a B2B customer success manager - an advantage.
• Proven track record in delivering great value to your customers.
• Excellent presentation and communication skills.
• Strong communication and interpersonal skills.
• Diplomacy, tact, and poise when working through customer issues and escalations.
• Strong organizational/time management skills and the ability to manage multiple projects simultaneously.
• Demonstrated ability to effectively work cross-functionally.
• Demonstrated ability to manage complex projects, align resources and manage to measurable business and technology outcomes.
• Strong analytical skills, proven experience with data analytics and creating insights out of complex data.
• experience in retail industry, FMCG market, and shopping behavior analytics - an advantage.
• Additional Information.
• Remote-hybrid based role, must be physically located within Thailand and candidate must be a Country/Region Resident .
• Additional Information
• Our Benefits.
• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning.
• Employee-Assistance-Program (EAP).
• About NIQ.
• NIQ is the world s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights delivered with advanced analytics through state-of-the-art platforms NIQ delivers the Full View&trade. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world s population.
• For more information, visit NIQ.com.
• Want to keep up with our latest updates?.
• Follow us on: LinkedIn | Instagram | Twitter | Facebook.
• Our commitment to Diversity, Equity, and Inclusion.
• NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion.

Experience:

No experience required

Skills:

Enthusiastic, Good Communication Skills, Leadership Skill

Job type:

Full-time

• Build and maintain relationships with client groups to manage customer relations.
• Create customer satisfaction and leave a positive impression.
• Oversee, plan, and develop initiatives to foster community building and customer loyalty for the project.
• Plan customer engagement activities and communicate with clients through both online and offline channels.
• Plan and create campaigns with content to directly reach customers.
• Coordinate with relevant parties to organize various activities for customers, both online and offline.
• Collect and analyze customer data to understand individual behaviors and enhance satisfaction.
• Manage satisfaction levels in accordance with the defined SLA of the customer relations department.
• Monitor and address homeowner satisfaction after move-in.
• Ensure preparedness of documentation and equipment for customers in receiving transfer boxes within specified timelines.
• Manage feedback from homeowners and customers via applications and the call center.
• Create value through soft sales strategies and recommend various company projects.
• Review documentation related to the management of each project's legal entities.
• Check records of income and expenses for shared costs in each project.
• Maintain the database of homeowners for each project.
• Establish management fees for various projects and record expenses in common areas.
• Act as a central unit to coordinate and distribute maintenance requests for various projects.
• Support the handover process to the legal entity for each project.
• Perform other assigned duties.
• Bachelor s degree or higher in any field.
• Have at least 5 years of experience in customer management and administration.
• Possess English communication skills with a TOEIC score of 650.
• Have good communication skills, strong interpersonal relations, and analytical thinking abilities.
• Have a passion for service and coordination skills.
• Understand construction or system-related issues and can effectively solve problems as they arise.
• Proficient in using Microsoft Office programs.
• Highly responsible and able to work under high pressure.

Experience:

7 years required

Skills:

Purchasing, Project Management, Data Entry

Job type:

Full-time

• Leads a Customer Focused team within a site.
• Has responsibility for the executing of the business of a customer or small group of customers with guidance from a more senior manager.
• The CFT will include program management and some or all of the following functions reporting either directly or indirectly; SCM (planning and purchasing), engineering, and quality.
• The CFT may include some manufacturing operations, particularly those specialized for the particular customer group.
• With guidance from senior management, ensures the CFT generates value for the customer from their business with CLS, and seeks to develop customer loyalty.
• Is involved in and may lead the creation and implementation of action plans comprehensively to resolve customer issues.
• Is involved in the implementation of continuous improvement in CFT activities using lean and 6-sigma methodologies.
• With guidance, plans, manages and controls CFT performance by implementing direction and priorities. Implements policies and guidelines and evaluates results.
• Advises on availability of appropriate resources, tools, equipment and support to meet customer requirements within the CFT, and advises any issues having these requirements met by site functional leads.
• Monitors performance of business execution using MOR and other appropriate metrics.
• Reports on performance to site management, and may present data to customer.
• Reports to management on financial performance of the business.
• Ensures that any financial metrics (Pricing, service billing, ROIC A/R etc.) which are outside contract requirements are identified and actions agreed with CFT and management to resolve.
• Recommends and manages the CFT budget and financial forecast.
• Works with the sales/BD on establishing customer prices, either for new business opportunities or periodic (quarterly) pricing reviews.
• Selects employees, assigns objectives, reviews performance and makes recommendations on employee compensation.
• Works with functional leads to evaluate CFT member performance and sets customer focused objectives.
• Coaches for improved performance, approves disciplinary actions and reassigns personnel as necessary to optimize CFT performance.
• Involved in planning and implementation of activities to improve employee satisfaction improvement within CFT.
• Participates in and may lead cross-functional process improvement groups. Supports corporate or site-wide initiatives.
• Knowledge/Skills/Competencies.
• Knowledge of the production process and the tools and equipment used in the process.
• Knowledge and understanding of the business unit and how decisions impact customer satisfaction, product quality, on-time delivery and the financial performance of the unit.
• Ability to coordinate a wide variety of resources to meet operational, supply chain and financial targets using CLS Project Management methodology where appropriate. (See http://torb2b11.ca-tor.celestica.com/pmm/).
• Has good and developing skills in the following CLS defined competencies: Personal Attributes, Interpersonal; Business Technical and Leadership Competencies (see http://clsdb01.ca-chq.celestica.com/global/comm/homepage/learnhp.nsf).
• Ability with support and guidance to influence colleagues in specialist and corporate areas to achieve requirements of CFT in line with agreed schedules.
• Ability effectively to lead, manage, mentor and motivate a diverse group of employees to achieve challenging targets within tight time deadlines with support from more senior colleagues.
• Physical Demands.
• Duties of this position are performed in a normal office environment.
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
• Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
• Occasional overnight travel may be required.
• Above demands are carried out within the local existing Health and Safety guidelines.
• Typical Experience.
• Five to seven years of relevant experience.
• Typical Education.
• Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
• Educational Requirements may vary by Geography.
• Notes.
• This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
• Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
• At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
• Celestica (NYSE, TSX: CLS) enables the world s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
• Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
• Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

Experience:

No experience required

Skills:

Energetic, Enthusiastic, Fast Learner, Good Communication Skills, Outgoing Personality, English, Thai

Job type:

Full-time

• Rent a Scooter Bangkok is Bangkok s number one motorcycle rental business, known for exceptional customer service and exceeding expectations. Our mission is to deliver the ultimate "wow" effect with every clients interaction through thoughtful touches like complimentary candies, refreshing towels, free gifts and exceptional customer service.
• With the best fleet of scooters, a prime location, and a team driven by trust, teamwork, and efficiency, we ensure every customer enjoys a seamless experience. If you r ...
• THAI NATIONALS ONLY !!!.
• www.rentascooterbangkok.com.
• www.motorcyclerentalbangkok.com.
• www.motorbikerentalsbangkok.com.
• www.rideinasia.com.
• Welcome Clients with a Big Smile: Provide a warm, friendly, and engaging welcome to all customers.
• Be Extremely Responsive & Reactive: Respond promptly to messages, emails, and inquiries, aiming to reply within one minute.
• Explain the Contract & Scooter Details: Clearly explain rental agreements, scooter specifics, and important driving tips for navigating Bangkok.
• Manage Payment & Deposits: Handle customer payments and deposits efficiently, ensuring follow-up and organization.
• Update Stock in Real-Time: Maintain accurate records of motorbike stock in our CRM system (Asana) in real-time.
• Follow Up on Payment & Rental Extensions: Ensure timely payment collection and follow up on any rental extensions.
• Manage Accounting for Scooters: Oversee scooter-related accounting and financial tasks.
• Prepare Weekly & Monthly Reports: Compile and prepare detailed reports on rentals, payments, and business performance.
• Collect Client Reviews: Request and track customer reviews after each rental to ensure satisfaction and continuous improvement.
• Stay Available for Assistance: Be available on the phone to assist clients with any issues related to the bikes during their rental period..
• Job Details:.
• Working Hours: Monday to Saturday, 9:30 AM to 6:00 PM.
• Salary: Between 20,000 and 35,000 THB per month, based on skills, experience, and mindset.
• Commission: Offered based on monthly revenue/gross margin.
• Location: 39/4 Soi Attha Kravi 1, Sukhumvit Soi 26, Central Bangkok.
• Probation Period: 3 months.
• Start Date: ASAP.
• Tools and Systems: You will use a CRM system called Asana to manage customer follow-ups and motorbike inventory. Communication with customers will primarily be handled through WhatsApp, with the corporate phone provided by us.
• Opportunities for Growth: Outstanding performance may lead to higher positions within the company, offering exciting opportunities for career advancement.
• Please send a mail directly to our Recruitment Department, with the subject Scooter Manager at the following email: [email protected] and [email protected].

Skills:

Business Development, Contracts, Analytical Thinking, English

Job type:

Full-time

• Developing and maintaining a productive long term relationship with your customer.
• Acquire a deep understanding of customer needs and requirements.
• Acquire an in-depth understanding of shoppers, categories, and market.
• Adapting and optimizing country commercial guidelines to your specific client.
• Negotiating contracts, promo plans, and innovations.
• Preparing volume forecast and plans.
• Collaborating very closely with teams from other departments;.
• Resolve any clients' issues and problems and act as a link between your customer and the internal teams.
• Job Qualifications.
• Bachelor's degree in any fields with an excellent academic background.
• Must have proven success from school or work experience of strong leadership Have strong analytical thinking and skills.
• Curious individuals can make complex decisions using all the available data but comfortable enough to use their gut feeling and instinct when these are missing.
• Proficient in English and Thai.
• Fresh graduate is welcome to apply.
• Hold a valid driver's license and Be flexible to relocate as your assignment could require.
• About us.
• We produce globally recognized brands, and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories, and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Downy , Gillette , Head & Shoulders , Herbal Essences , Oral-B , Pampers , Olay , Always , Pantene , Safeguard , SKII , Ambi Pur and more. Our community includes operations in approximately 70 countries worldwide.
• Visit http://www.pg.com to know more.
• We are an equal opportunity employer and value diversity at our company. We do not discriminate against individuals based on race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, HIV/AIDS status, or any other legally protected factor.
• Job Schedule.
• Full time
• Job Number.
• R000097701
• Job Segmentation.
• Recent Grads/Entry Level (Job Segmentation)

Skills:

Project Management

Job type:

Full-time

• Collaborate with the Category Manager to plan, create, and execute impactful campaigns, including item selection, deal structuring, and master list preparation.
• Manage end-to-end processes for uploading and maintaining campaign details in the system with precision and timeliness.
• Develop, implement, and optimize loyalty points programs to enhance customer retention and engagement.
• Coordinate ad hoc campaigns, ensuring alignment with business objectives and market trends.
• Operational Excellence and Innovation.
• Oversee workflow management and process improvements for smooth campaign operations.
• Collaborate with internal and external stakeholders to ensure operational efficiency and the delivery of campaign objectives.
• Monitor and report on campaign performance and take acrions real-time after consulting with Category managers.
• Strategic Planning and Channel Management.
• Lead the planning and execution of live-streaming events, ensuring seamless operations and maximum business objectives.
• Strategize and implement plans for new external sales channels, including onboarding, assortment planning, and alignment with overall e-commerce strategy.
• Drive cross-functional project management for external channel initiatives, ensuring timely implementation and measurable success metrics.
• Continuously evaluate and optimize sales strategies to maximize channel performance and customer satisfaction.
• Requirements:Candidates with 2-3 years of experiences.
• Any graduate with Bachelor in marketing, science, business, or engineering.
• Strong interest and experience in the e-commerce industry preferred.
• Strong organizational and project management skills with a detail-oriented mindset.
• Ability to handle multiple priorities and thrive in a fast-paced e-commerce environment.
• Excellent communication and collaboration skills to work across teams and stakeholders.

Skills:

Digital Marketing, Branding, Excel, English

Job type:

Full-time

• a mission we all believe in and aim towards achieving every day.
• To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact.
• for ourselves, our company, and the communities we serve.
• Join us. About Us Industry Operations Team at TikTok helps formulate industry strategy and identify growth opportunities.
• In order to deliver industry-specific solutions and methodologies across the APAC region. Nurture accounts through high touch client service and education on TikTok solutions, supporting brands in achieving their marketing and business objectives. Cross functional collaboration is a mainstay for the team in providing holistic solutions that cover product knowledge, vertical expertise and market level insights.
• Our team is looking for individuals possessing strong business acumen and the ability to provide consultative sales in a fast-paced environment. Responsibilities Being a Consultant to clients and internal stakeholders.
• We are in the business of solutions.
• these cover everything from product adoption, strategy and/or optimizations to help Top 10 clients link their marketing objectives to their business goals.
• Keeping up to date with product developments, market landscape, vertical movements and competitor activities to give clients, their agencies, and internal teams a holistic view of what next steps to take.
• Building Test & Learn plans in conjunction with the usage of Measurement solutions (BLS, CLS, Ad Effectiveness etc.) across full-funnel solutions.
• Driving and facilitating the adoption of Pixels, MMPs, TikTok Shop where applicable.
• Putting together narratives, workshops and business reviews etc. to educate and upskill clients in charting the way forward.
• Establish the value of TikTok as a part of a brand's media mix and communication strategy.
• Account Management, Campaign Management & Reporting.
• Manage and grow post-sale relationships with brands and their corresponding agency teams, taking a role in steering account growth and success.
• Sense check/challenge media plans and provide suggestions to set clients up for success.
• Take responsibility for campaign setup checks, performance monitoring and optimization suggestions for every client in the book of business.
• Own conversations around.
• Always On content and Performance objectives to support the Brand Partnerships team in revenue attainment.
• Gather, analyse and present data alongside insights and actionable next steps as part of post campaign reporting or account audits.
• Proritising tasks by urgency level and impact in alignment with Brand Partnerships Managers.
• Stakeholder Management & Revenue Impact.
• Building trusting relationships and robust communication with internal teams and external client & agency teams to ensure sustained growth of accounts.
• Understanding the scope of various cross functional teams and whom to approach for what purpose.
• Pushing through product adoption, programs and packages built around specific company or market level priorities.
• Having an equal stake in Account & Opportunity planning, and working together with the Brand Partnerships team to come up with innovative solutions and strategies.
• Tracking revenue attainment and impact of client activities on Book of Business, individually and as a team.
• Sharing client/market/vertical learnings and knowledge across Client Solutions Teams, and beyond where pertinent, through case studies or other ad hoc sharings.
• Experience in account management/client services roles in digital marketing, with a demonstrated knowledge of digital media platforms, advertising KPIs, and cross-vertical knowledge.
• Good understanding of digital media and marketing landscape; specialized vertical knowledge in 3C, Food or Tech industries a plus.
• Experience in an in-house marketing function, advertising agency or platform client solutions experience preferred.
• Experience managing branding and performance advertisers with complex and scaling challenges across multiple markets.
• Solid understanding of media metrics, their implications and corresponding studies.
• Proficient in Thinkcell/Excel, dashboarding or similar skillsets, detail oriented, analytical and a creative problem solver.
• Excellent English communication and presentation skills.
• Preferred Qualifications.
• Experience with CPAS/Shopping Ads/E-commerce marketing.
• Experience with 3rd party ad measurement verification partners (such as IAS, DV, MOAT).
• Experience with Mobile Measurement Partners and Pixel set up and troubleshooting.
• Experience building strategic programs aimed at driving education and product adoption.
• Experience diagnosing and solving technical problems with product and engineering teams.
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Skills:

Research, English

Job type:

Full-time

• To ensure all teams have up to date information prior to each service.
• To answer the telephones promptly, courteously and following the relevant judging standards.
• To handle and accurately process all reservation enquiries ensuring that the maximum possible rate/sale is achieved, in conjunction with restaurant director.
• To pass all special guest requirements to the relevant department required to act upon them.
• To accurately take and process all cancellations and amendments.
• To accurately enter into the reservations system details of the reservation, including correcting guest profiles and to research guests prior to their arrival.
• To accurately file all correspondence relating to reservations processed.
• To welcome guests with warmth and courtesy according to required standards.
• To assist guests with their belonging and ensure that they are returned without delay.
• To observe and to anticipate guest s needs.
• Glean personal and relevant information relating to VIP guests.
• To support the management ensuring a smooth, pleasant and efficient service.
• To use up selling techniques to exceed guest expectations and increase revenue.
• To ensure that the manager is kept informed of all guest comments and complaints.
• To create personalised menu.
• To assist with the service when required in the lounge and restaurant - offering a knowledgeable and friendly service.
• To revise floor plan and check floor is set correctly.
• To use the booking sheet to check name, and refer to guests appropriately.
• To set up and to maintain a nice working area.
• To follow opening / closing duties to required standards.
• Other duties as assigned by superiors.
• Base Salary + On duty Allowance 100฿ / day + Service Charge.
• Full working rights for Thailand only.
• Previous experience in similar role 2 - 3 years.
• F&B background.
• Customer care skills.
• Attention to detail.
• Ability to work under pressure Autonomy & initiative.
• Ability to handle a complex and multi-faceted role.
• Excellent level of English.
• Motivational skills.
• If you are passionate about delivering outstanding customer service and contributing to the success of a dynamic organisation, we encourage you to apply for this exciting opportunity.
• Interested person may send your resume to [email protected].

Skills:

English

Job type:

Full-time

• Cold call / outreach to potential clients regarding the real estate.
• Follow up with other potential clients. (Acceptance rate).
• Make appointments with potential clients for viewing property.
• Conduct regular outreach to existing clients through calls, emails, and meetings to potential clients regarding the real estate.
• Develop and implement strategies for proactive client engagement and relationship building.
• Identify opportunities for upselling and cross-selling additional services or products based on client needs and goals.
• Collect and analyze client feedback to identify trends and areas for improvement.
• Maintain accurate records of client interactions, feedback, and engagement activities.
• Work closely with the Client Success Manager and other team members to align outreach efforts with overall client success strategies..
• Thai nationality.
• At least Bachelor s degree.
• Excellent interpersonal, communication and organizing skills.
• Very good written and spoken English and Thai skills, Chinese is a plus.
• High attention to detail, well organized, with a sense of urgency and a drive to get things done.
• Previous work experience in real estate, in hospitality, or in sales is advantageous.
• Available and flexible to work in an assigned shift.
• Fast career development as the company is growing fast (20% per month) fueled by international investors' funding, which results in frequent new job openings.
• International work environment.
• Accident and health insurance on top of standard social security.
• Attractive opportunity for fresh graduates and young professionals with previous experience in hospitality, sales, customer service.
• What s great about this opportunity?.
• Join an exciting and fast-growing startup in a hot industry, led by experienced Thai-international co-founders.
• Be part of a great company culture with quick decision making, fast career paths and a chance to make a difference.
• Reinvent property rentals for millions of people across SEA with us!.

Skills:

Quality Assurance, Assurance, Project Management

Job type:

Full-time

• a mission we all believe in and aim towards achieving every day.
• To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact.
• for ourselves, our company, and the communities we serve.
• Join us. About the Team Governance and Experience is a global team aiming to build a safe and trustworthy marketplace for not only users, but also partners. We value user experience and work on policies, rules, products and systems to ensure quality.
• We are looking for passionate talents to join us, thus together we can build a commerce ecosystem that is innovative, secure and intuitive for our users. As part of GNE organization is our Service Support Centre (SSC) delivers Customer Service to our Buyers, Partners and internal users. As part of SSC is our Selling Partner Support (SPS) team who are responsible for supporting our Partners and internal users.
• Selling partner growth is a key focus area for SPS. We are looking for an Operations Manager responsible for the health and performance of selling partners for a defined set of Categories through effective leveraging BPO and In-house resources.
• Ensure our selling partners have a seamless experience getting onto and using the platform, ramping up quickly, and continuously growing on the platform while sustaining good health and performance.
• Monitor the operational health and performance of selling partners under your responsible category(ies), direct BPO resources to proactively address health and performance risks which may block seller growth.
• Collaborate with Account Managers, design targeted and tailored outreach (coaching and education) to improve health and performance and unblock revenue potential.
• Ensure effective BPO agent communication and engagement with selling partners, including early warning communication with risky partners, promote guidance on platform rules and regulations, hold improvement sessions with sellers on their fulfillment and support performance.
• Manage the BPO team to ensure high performance.
• Address BPO-agent quality or compliance issues raised by Account Managers, ensuring front-line BPO teams deliver best in class quality experience and resolution.
• meeting the Partners' expectations.
• Identify BPO knowledge, training and quality gaps and collaborate with SOP PM, Quality Assurance and Training PM, apply effective training and quality frameworks to ensure BPO team understand the process and product well, can use the most effective methods to address selling partners' servicing needs and remove roadlocks preventing their growth.
• Identify new process opportunities that can help selling partners reduce violations, increase education penetration, increase campaign participation.
• Identify process gaps that prevent BPO from self-solving partner issues creating transfer escalations, and refine with XFN collaboration to enable BPO to self-solve future case types.
• Work with escalation from selling partners or Account Managers.
• Resolve issues within target service level. Identify root cause, and implement changes to address root-cause to prevent future escalations of this case type.
• Bachelor's degree or equivalent practical experience required.
• 3+ years experience in a Sales, Account Management, or Customer Success role.
• Familiarity with executing, contributing to, and creating SOPs.
• Demonstrates effective, clear and professional written and oral communication.
• Ability to collaborate cross-functionally with both tech and non-tech teams.
• Project management experience.
• Experience with E-commerce, marketplace platforms.
• Commercial thinking.
• Ownership mindset.
• Working with or managing BPO agents who are account managers or sales focused.
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. --- #LI-Onsite.

Job type:

Full-time

• BangkokRegularOperationsJob ID: A167366.
• About UsTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join UsCreation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards ...
• Minimum Qualifications1. 5 years of professional experience in e-commerce industry, and with strong understanding of e-commerce governance and compliance industry.2. At least 2 years of people management experience managing a size of 5 or more.3. Understanding of regulatory trends related to E-Commerce in Thailand market.4. Excellent English oral and written communication skills.Preferred Qualifications1. Experience acting as a program manager and collaborate with XFN teams to drive end results.2. Demonstrated past success working in a matrix environment and ability to influence key stakeholders.3. Experience using data and metrics to measure impact and determine improvements.4. Great research and investigation skills, able to discover the unknown.5. Fluent in another language spoken in Southeast Asia is advantageous.TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Job type:

Full-time

• The Business Process Design Specialist/Manager is responsible for analyzing, designing, and improving business processes to enhance organizational efficiency, reduce costs, and improve customer satisfaction. The role involves working closely with various departments to map workflows, identify inefficiencies, and implement optimized processes aligned with the organization s strategic goals..
• Collaborate with stakeholders to gather detailed insights into current business processes.
• Develop process flow diagrams, documentation, and workflow models using industry-standard tools.
• Identify gaps, bottlenecks, and inefficiencies in existing processes.
• Propose and implement process improvements that align with business objectives.
• Drive process re-engineering initiatives to support digital transformation and operational excellence.
• Ensure alignment between business processes and technology systems.
• Work with cross-functional teams to ensure process designs meet business needs.
• Act as a liaison between business units and IT teams to ensure effective implementation of process changes.
• Define and track key performance indicators (KPIs) to measure the success of process improvements.
• Provide regular updates and reports to leadership on process optimization initiatives.
• Ensure all business processes adhere to company policies and regulatory requirements.
• Develop and maintain process documentation for training and compliance purposes.
• Provide training and guidance to employees on new and updated processes.
• Support teams in adapting to process changes..
• Bachelor s degree in Business Administration, Industrial Engineering, Operations Management, or a related field.
• Minimum 5 years of experience in business process design, process improvement, or a related role.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills to collaborate with diverse teams.
• Proficiency in process modeling and documentation tools.
• Knowledge of Lean, Six Sigma, or other process improvement methodologies.
• Familiarity with ERP systems and workflow automation tools.
• Understanding of digital transformation trends and technologies.
• Lean Six Sigma Green Belt or Black Belt.
• BPM (Business Process Management) certification is a plus.
• Project Management Professional (PMP) certification is a plus.
• Detail-oriented with a focus on efficiency and accuracy.
• Self-motivated and capable of managing multiple projects simultaneously.
• Adaptable to changing business needs and environments..
• Contact Information:-.
• Office of Human Capital.
• THAI BEVERAGE PUBLIC COMPANY LIMITED.
• ThaiBev Quarter 62 Ratchadaphisek Rd., Klongtoey, Bangkok 10110, THAILAND.

Skills:

Automation, Javascript, Data Analysis, English

Job type:

Full-time

• Learn about and understand core issues affecting the business, identify opportunities for improvement, and develop testable hypotheses to fix the problem.
• Support product initiatives and ensure good coordination and collaboration between the teams in various Agoda's departments as well as within the CEG organization to achieve projects milestones and goals.
• Lead operational flows configuration analysis aiming at processes improvement, automation of activities and implementation of new product improvements.
• Translate, improve, and encode existing process flows on the agent interface software using low-code products, or utilizing pieces of pre-defined code and logic statements. Note that hands-on encoding (using a tool built on top of JavaScript) can be >60% of work during a certain stage of the project.
• Lead User Acceptance Testing (UAT) with selected teams and launch new processes globally.
• Analyze data to ensure that the outputs of processes are achieved; identify key issues and risks, report accordingly to management and propose solutions to be implemented.
• Ensure constant communication between project teams and other stakeholders.
• Resolve problems through data analysis, provide efficient reporting and effective communication.
• Work closely with Product Management/Engineering/Tech to improve the tool for end users.
• This is a hands-on role where you often have to build on a low-code/simplified JavaScript tool and/or conduct many of your own data analyses (primarily SQL, Metabase, & Tableau).
• Experience in project/program management, software development, process flow automation development, management consulting, finance, or data-heavy operations.
• Familiar with operational process configuration tools, e.g., MS Visio, agent guidance software, low-code development, basic computer programming.
• Able to analyze business challenges with a data-driven approach and communicate actionable recommendations to business leaders.
• Analytical and able to define analysis structure and interpret data. Ideally, you have some programming background.
• Skilled at statistical software e.g. SQL, VBA, SAAS, Tableau, etc.
• Programming skills (JavaScript, Python, etc.).
• Comfortable with uncertainty and experimentation.
• Proven track record of developing and implementing action plans to achieve business objectives with clear and tangible metrics.
• Strong English communication skills (additional language is a plus), conceptual ability and ability to work with stakeholders at all levels.
• Experience in project/stakeholder management, process improvement, planning, and performance management.
• Able to work in a fast-paced, dynamic, multicultural environment.
• Take initiatives and look for opportunities for improvements. Willing to take and give feedback to colleagues.
• Detail-oriented, hands-on with the ability to complete tasks with speed and accuracy.
• What we offer.
• Competitive compensation package (relocation support for successful overseas candidates).
• Exciting, high impact career opportunity including moves between teams and global locations. You will be interacting with departmental senior leadership team regularly.
• Dynamic multinational working environment with colleagues of diverse educational and professional background.
• Continuous learning and development opportunities through corporate learning programs.
• Modern office space and convenient location at the heart of Bangkok metropolitan.
• This role can serve as a good transition from software engineering/technical field to business, and vice versa.
• PRJM.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

Skills:

Automation, Finance, Legal, English

Job type:

Full-time

• Own from end-to-end projects, or a collection of projects / areas of business, in CEG (global coverage).
• Initiate, plan, and drive projects aiming at improving our mission-critical metrics: operational efficiency, service levels, quality, productivity, cost efficiency, and people engagement.
• Ensure CEG readiness to support Agoda's new business initiatives by working with other teams in CEG as well as different functions within Agoda (Product, Marketing, Str ...
• Identify problems and opportunities, based on data and by working with others, to improve critical operational metrics and propose project ideas/solutions.
• Design project plan and work with stakeholders to gain buy-in and commitment.
• Work closely with Product Management / Technology teams to design appropriate solutions, configure systems, support testing, rollout, analyze results, and ensure usage and impact of new customer-facing and agent-facing tools.
• Ensure constant communication and calibration between project teams and other stakeholders at regular intervals.
• Support large-scale communication for our geographically dispersed team to ensure broad understanding of the project rationale, progress, and impact.
• Drive, implement, and manage change in the organization.
• Ensure timely progress and achievement of project milestones and goals by coordinating different workstreams, identifying risks, troubleshooting, and proposing mitigation plans. Act at all times as the ultimate owner of the project.
• Analyze project outcome & impact, collect feedback, and drive continuous improvement.
• Work collaboratively with others, contribute as thought partners, and support others' projects, enabling others' success.
• Set your team's long-term vision, strategy, and short-term goals to drive maximize impact. Be accountable for your team's outcomes.
• Positively contribute to our team's culture: continuous improvement, deliver better together, and enable others' success.
• Build talent and capability in the team. Support team members' development through coaching and feedback.
• At least 8-10 years of experience in project management, strategy, operations, management consulting, and/or investment banking with extensive team management experience (preferably a team of people managers & individual contributors).
• Proven track record of developing and implementing plans to achieve business goals and objectives with clear and tangible metrics.
• Ability to analyze business challenges with a data-driven approach and communicate actionable recommendations to business leaders.
• Problem solving and structuring skills.
• Analytical and comfortable with numbers. Can define the analysis structure, interpret data, and think on your feet.
• Solid experience in project/stakeholder management, process improvement, planning, and performance management.
• Strong communication and presentation skills (English).
• Ability to work well with and influence stakeholders at all levels.
• Ability to adapt your working style to different situations.
• Ability to work in a fast-paced, dynamic, multicultural environment.
• A growth mindset and positive attitude.
• Eagerness to pitch new ideas, take initiatives, and look for opportunities for improvements.
• Intellectual curiosity.
• Comfortable working with uncertainty and experimentation in a high-velocity environment.
• Ability to work on technical projects with Product Management Team.
• Attention to detail and ability to ask the right questions to ensure speed and accuracy.
• Professional experience in Microsoft Office tools (e.g. Excel, Word, and PowerPoint).
• Skills in SQL/Python/R/VBA.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

Skills:

Risk Management, Contracts, Automation

Job type:

Full-time

• Align expectations and track progress among stakeholders, ensuring risk management and focus on contractual deliveries.
• Represent KAMs and Service Delivery organizations within Steering Groups, upholding the financial performance to contracts with focus on cash flow and margins.
• Drive process and tool development, focusing on delivery simplification through the product life cycle management process.
• The skills you bring:Consultative Skills.
• Change and Improvement Management.
• Automation.
• Process Management.
• Business Development.
• Negotiation.
• Service Delivery Business Understanding.
• Customer Relationship Building.
• Data Analytics.
• Financial Acumen.
• Artificial Intelligence (AI).
• Customer Insights.
• Ericsson Portfolio.
• Stakeholder Management.
• What happens once you apply?.
• Click Here to find all you need to know about what our typical hiring process looks like.
• We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.
• Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
• We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disabilityplease reach out to Contact Us.
• We are proud to announce Ericsson Thailand have been again officially Great Place to Work Certified in 2023. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture. .
• Primary country and city: Thailand (TH) || Bangkok.
• Job details: Customer Operations Manager.
• Primary Recruiter: Sitthinon Charoenkitwayo.

Experience:

5 years required

Skills:

Compliance, Statistics, Big Data, English

Job type:

Full-time

• Provide strategic oversight of customer data management, ensuring compliance with regulatory standards and alignment with the bank's overall strategy.
• Develop and implement strategies to enhance customer data quality.
• Offer guidance and support on leveraging customer data for various strategic projects.
• Assess and monitor the quality of customer data to ensure it meets business needs.
• Manage databases and information systems to support marketing and analytical objectives and analyze data to generate statistical reports, performance metrics, and insights for decision-making.
• Qualifications Bachelor's or Master's degree in Statistics, Data Management, Information Technology, Computer Engineering, or related fields.
• 5-7 years in enterprise data management, big data, data engineering, cloud platforms, or advanced SQL; banking industry experience preferred.
• Strong project management, excellent negotiation, and ability to present complex issues clearly in Thai and English.
• Systematic thinker focused on continuous process improvement and sound decision-making.
• Fluent in written and spoken English.
• We're committed to bringing passion and customer focus to the business. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.

Skills:

SAP

Job type:

Full-time

• Supportive responsibility for customer s success with SAP cloud subscription solutions with a given Domain or scope of assignment.
• Supports execution of LoB/Buying Center level Relationship Assessments.
• Supports development, maintenance, and actioning buying center or LoB-level Outcome Success Plan (OSP).
• Supports coordination of success resources across SAP to accomplish customer's desired outcomes.
• Is supported by the CE&X Centers and other SAP resources for deeper subject matter expertise when required.
• Supports monitoring LoB(s) adoption / consumption and documents business impact.
• SaaS or Cloud Solutions experience a plus.
• Managing customer engagements including commercial experience.
• Multi-lingual a plus depending upon region.
• Excellent verbal and non-verbal communication skills.
• Excellent analytical skills.
• Education.
• Bachelor's degree equivalent.
• Bring out your best.
• SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
• We win with inclusion.
• SAP s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
• SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected]
• For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
• Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
• Successful candidates might be required to undergo a background verification with an external vendor.

Skills:

Microsoft Office, Excel, Statistics, English

Job type:

Full-time

• Summarize data in tables, charts, and graphs.
• Analyze and interpret sales data and consumer data + One NielsenIQ portfolio data.
• Deliver final reports and presentations (category overview as well as issue-based) building a story and final recommendations.
• Review data for errors and inconsistencies.
• Use internal tools and data sources.
• Follow and fully owns Center of Excellence (COE) ways of the working process, manages Clients'/Client Business Partners (CBPs') expectations.
• Interacts with client staff on routine issues.
• Independently discusses analysis design to best answer client questions with CBP/client.
• Discuss design and calculate the Quantified Business Opportunity.
• Drive time/cost-effectiveness on the project.
• Support meeting the COE objectives as a whole.
• Inspire peers and co-workers.
• QualificationsCuriosity will bring you to understand where the market is moving and to provide business solutions based on the client's needs. Your chance to deliver high-quality client services all the time is here, working together with our client business partners, while your communication skills will help you to adapt to the multi-diverse working culture.
• Bachelor s Degree from reputable Universities, min GPA 2.5.
• Fresh Graduate are welcome to apply.
• Strong business and financial acumen (including business environment and client) with excellent analytical skills.
• Understanding of growth and brand strategy.
• Strong communication skills & presentation skills, able to interpret numbers or data by storytelling techniques.
• Ability to work independently and comfortable working in a digitally enabled environment.
• Strong Organizational & interpersonal skills.
• Good client service skills and able to communicate and write effectively in English and Thai.
• Knowledge of Microsoft Office, especially PowerPoint and Excel.
• Retail data experience is a plus.
• Basic knowledge in statistics would be an added advantage.
• Additional Information
• Our Benefits.
• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning.
• Employee-Assistance-Program (EAP).
• About NIQ.
• NIQ is the world s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights delivered with advanced analytics through state-of-the-art platforms NIQ delivers the Full View&trade. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world s population.
• For more information, visit NIQ.com.
• Want to keep up with our latest updates?.
• Follow us on: LinkedIn | Instagram | Twitter | Facebook.
• Our commitment to Diversity, Equity, and Inclusion.
• NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion.

Skills:

Sales, Salesforce, Teamwork

Job type:

Full-time

• Manages our Salesforce program delivery ensuring that it meets the current and future needs of the business and generates value while maintaining operational excellence.
• Works across functions to deliver best practice solutions aligned with the Salesforce application and the increased adoption of automated solutions.
• Provides direction on the applicable components to be used - out-of-the box, configured, customised aligning to the business and organisational objectives.
• Provide insight into the Salesforce feature roadmap and recommends components aligning with the operational requirements.
• Hands-on responsibilities for maintaining and implementing customer integrations. Drive innovation and continuous improvement in design and delivery practices of our solutions, including Salesforce best practice in the implementation of client solutions.
• Manage the delivery teams to deliver full Salesforce lifecycle implementations, with a focus on the client success but awareness of other wider business and technology focused delivery considerations.
• Always be a go to person in providing solutions to clients and act as a role model for the team by always demonstrating the highest standards in business, digital led transformation.
• Conduct quality reviews of our implementation to ensure they meet our high standards.
• Lead end-to-end pre-sales project delivery activities.
• Provide leadership and support for delivery teams and across SEA region.
• Your role as a leader At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Managers across our Firm are expected to:Develop diverse, high-performing people and teams through new and meaningful development opportunities.
• Collaborate effectively to build productive relationships and networks.
• Understand and lead the execution of key objectives and priorities for internal as well as external stakeholders.
• Align your team to key objectives as well as set clear priorities and direction.
• Make informed decisions that positively impact the sustainable financial performance and enhance the quality of outcomes.
• Influence stakeholders, teams, and individuals positively - leading by example and providing equal opportunities for our people to grow, develop and succeed.
• Lead with integrity and make a strong positive impact by energising others, valuing individual differences, recognising contributions, and inspiring self-belief.
• Deliver superior value and high-quality results to stakeholders while driving high performance from people across Deloitte.
• Apply their understanding of disruptive trends and competitor activity to recommend changes, in line with leading practices.
• Requirements:Tertiary qualification in a relevant technology, business, or marketing discipline. Strong background in selling and delivering Salesforce based projects, preferably with specific industry verticals (e.g. Financial Services, Technology, Media & Telecommunications, Public Sector, Health & Life Sciences, Manufacturing).
• Experience in designing and implementing Salesforce platform in an enterprise or consulting environment.
• 8 years overall project delivery experience, preferably with specific industry verticals. Understanding of Salesforce platform, apps, and ability to conceptualize and build industry solutions. Strong consulting and/or Salesforce technology implementation experience. Strong relationship building and communications skills.
• Experience designing and implementing technology-enabled business solutions in client-facing and team leadership roles (e.g. Programme lead, business transformation lead, solution architect, project manager). Experience defining, developing requirements, designing and prototyping, testing, training, defining support procedures, and implementing practical business solutions.
• Experience working in an Agile team preferably on an end-to-end solution delivery lifecycle.
• Ability to fostering strong relationships and operating rhythms with leaders inside and outside client and product team to implement effective user experiences.
• Willing to push beyond the current capabilities and find the best solution for the business and our customers. Drive, tenacity, client focused and results oriented.
• Proven demonstration of sound business acumen, teamwork and leadership qualities.
• An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) is a pre-requisite to fit to our short-term and long-term project assignment.
• Willingness to work outside of office base.
• Due to volume of applications, we regret only shortlisted candidates will be notified.
• Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website. #LI-AZ Requisition ID: 107265In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.

Experience:

4 years required

Skills:

Quality Assurance, Assurance, Industry trends

Job type:

Full-time

• Customer Obsession, matching customer needs with appropriate Microsoft resources and repeatable IP, e.g., by giving the customer confidence that we can help them achieve their desired business outcomes, including readying them for AI at scale, using Value Based Delivery.
• Understanding the critical levers that impact achievement of targets/ business objectives and planning ahead to overcome any associated constraints or risks.
• Continuously building their capabilities to meet MS/Customer priorities and personal ...
• Becoming your customers AI Ready transformation consultant by upskilling in workloads/scenarios that ready them to innovate with AI at scale. Use this knowledge at every opportunity to support customers in their AI journey.
• Understanding the focus areas for your role & team.
• Customer CentricityGathers customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and maps architecture and digital transformation solutions to customer/partner business outcomes. Acts as the voice of the customer (VOC)/partner by driving new feedback, insights, and resources across internal teams to add and prioritize. Represents the customer/partner to internal teams (e.g., Engineering) to shape products and services by providing insights across the territory. Advocates for the customer/partner at all opportunities and shares customer success stories with the wider internal team.
• Develops and expands existing impactful relationships with customer and partner architects and technical specialists, technical decision makers (TDMs), and business stakeholders. Receives and synthesizes data about customer/partner business and technical requirements, addresses them with technical architecture(s), and demonstrates and proves those solutions' capability and value through design collaboration sessions with the customer/partner. Contributes to and understands how work aligns with customer success plan and meets customer/partner needs by partnering with the appropriate internal teams and resources to deliver customer outcomes. Supports customer/partner skilling and addressing identified capability gaps (e.g., skills, capacities) by delivering as a trusted technical advisor to ensure customer readiness by facilitating technical discussions and adoption of technical best practices (e.g., architecture, well-architectured principles, required technical skills and roles) and enabling operational health and cloud readiness. Assesses and transfers knowledge to close customer/partner capability skill gaps, taking action through peers as appropriate. May identify and recommend most qualified partners to meet customer project needs.
• Guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Supports definition of customer/partner conditions of success. Anticipates customer/partner dissatisfaction and unmet needs and executes strategies to improve experience, value realization, and acceleration of customer transformation.
• Actively listens and respectfully challenges customers/partners when going in the wrong direction, presents insights and alternatives, and takes action appropriately.
• Business Impact Identifies and anticipates issues and advises customers/partners to operate and optimize performance in accordance with Microsoft best practices. Adapts methodology and applies governance to identify, communicate, and minimize business and technical risks. Adheres to quality assurance standards and calculates risks while ensuring excellence in the design and/or delivery of solutions. Leverages standard tools to ensure accurate opportunity and milestone execution and pipeline hygiene.
• Drives customer/partner relationships to anticipate, identify, escalate, and work to resolve technical blockers to accelerate consumption and solution implementations (e.g., by application of technical capabilities). Routes non-technical issues for removal by the appropriate party. Applies broad business and technical knowledge across various architecture or other Microsoft solutions to meet business and information technology (IT) requirements and resolve identified technical constraints. Shapes and enhances customers' requirements.
• Proactively uses knowledge of the offerings, practices, products, services, solutions, and value propositions of Microsoft and its competitors in customer/partner conversations to identify and/or guide and support partners in developing growth opportunities based on knowledge of customer/partner needs. Contributes to increase in consumption and aligns with Customer Success Account Management or other Account Team members on customer/partner priorities to drive growth in consumption via cost optimization, operational excellence performance efficiency, and security. Drives architecture design, resiliency reviews, and technical optimization that result in production deployment application and increase customer/partner usage and consumption. Ensures that the customer/partner's application has as few points of failure as possible. Consults and provides thought leadership for technical solution clarity, design, development, and deployment (including with and through partner technical stakeholders) and supports the customer/partner throughout implementation to achieve value outcomes and Microsoft's Customer Promise.Understands industry trends and the competitor's architecture solutions and identifies Microsoft's strengths over competitive solutions to drive conversations with customers/partners and convince them of solution.
• Technical Leadership Proactively develops technical and professional learning and development plan in alignment with and support from their manager. Role models effective technical readiness. Acts as a mentor and role model to less experienced colleagues to educate them on technical and non-technical concepts. Participates in development opportunities (e.g., Ready, Build, Ignite).
• Shares ideas, insights, and strategic technical input with technical teams, internal communities across the field, and the larger virtual team across Microsoft using a thorough knowledge of specific Microsoft products and their context in the competitive landscape. Participates in external technical community events (e.g., conferences, seminars, technical meetups, Webcasts, blogs, hackathons) and shares learnings with the internal team. May obtain management support for assembling and leading a local virtual team.
• Generates new ideas for changes and improvements to existing intellectual property (IP), technologies, and processes for designated customers/partners. Drives opportunities for IP reuse, best practice sharing, and consumption acceleration. Proactively identifies gaps through delivery and communicating those gaps to others (e.g., Leadership, managed intellectual property [MIP], Design, and Governance). Applies subject matter expertise to develop new IP that fills identified gaps.
• Specialty Responsibilities Understands solution area-specific market opportunities (e.g., competitor insights) and collaborates with Global Partner Solutions (GPS) business stakeholders to lead and execute initiatives to translate opportunities into actions. Proactively guides and supports partners in developing repeatable offerings, practices, products, and solutions. Advises the partner throughout initial strategic customer implementations.*.
• Identifies and prioritizes several opportunities that align with revenue goals, and orchestrates growth of solution utilization pipeline with partners. Provides assistance with partner and sales teams to bring clarity to specific opportuniites through proof of concept and technical pre-sales support.*.
• Required/Minimum Qualifications Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
• Additional or Preferred Qualifications Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting.
• OR equivalent experience.
• 4+ years experience working in a customer-facing role.
• 4+ years experience working on technical projects.
• Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
• MCAPSRegionsASEAN Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.