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Experience:

3 years required

Skills:

Leadership Skill, Multitasking, Good Communication Skills, English

Job type:

Full-time

• Responsible for reconciliation, settlement, and adjustment of financial transactions via Mobile, ATM, CDM, and Banking Agent (both on-us and off-us), including transaction monitoring (e.g., opening new accounts, promptpay registration processing via Mobile).
• Prepare data reports for AMLO and BOT.
• Engage in requirement gathering with BU, IT, and Finance to support new services and middleware replacement for better performance.
• Providing operational insights and writing test documentation (test scripts, business requirements, design reports).
• Basic knowledge of banking or financial institution operations, minimum 3 years experience.
• Skills in standard accounting principles.
• Ability to provide operational insights for both new and existing processes.
• Responsible for routine tasks and testing new systems or system enhancements.
• Ability to write test documentation (test scripts, business requirements, design reports).
• Ability to convey system enhancement knowledge to colleagues.
• Excellent English proficiency.
• Good communication and interpersonal skills.
• Experience in Risk and Control of Digital Banking services is a plus.

Skills:

Contracts, Project Management, Social media, English

Job type:

Full-time

• a mission we all believe in and aim towards achieving every day.
• To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact.
• for ourselves, our company, and the communities we serve.
• Join us. Team Introduction Creativity is the soul of advertising. The Global Monetization Product & Technology team develops world-leading tech solutions for ads creative production, interpretation and optimization, to empower and inspire advertisers, creators, and other third parties in the ecosystem to create and deliver the best engaging creative experiences to end users.
• We are user-oriented and dedicated to technical excellence. We aim to drive and lead the technology revolution in the ads tech and creative industry, powering products and driving values for our clients, creators, and the whole ecosystem. We are looking for experienced product operations specialists who will be responsible for providing operational support throughout the product development lifecycle and ensure success across key products and business initiatives.
• Accountable for the full go-to-market strategy and execution for creative products to internal and external stakeholders.
• Responsible for the onboarding and training of advertisers, fostering client engagement and empowerment.
• Assist in pitching products/solutions to clients and engage in client discussions.
• Partner closely with the Global Business Solutions team to understand and address advertiser business' requirements through the right creative products.
• Deliver operational support at the campaign execution level, guaranteeing a smooth and trouble-free process.
• Gather preliminary market insights and qualified product feedback to inform product strategy and improvement.
• Strong operational rigour ensuring team trackers and documents consistently updated and well-maintained.
• Collaborate with external partners and agencies to create, refine, and develop strategies for content that simplifies and enhances marketing efforts on TikTok.
• Maintain direct and ongoing relationships with partners from Thai creative/creator agencies, managing onboarding, contracts, invoicing, and addressing business, technical, or policy issues while advocating for our ecosystem internally.
• Identify, cultivate, and grow relationships with top partners in Thailand, ensuring they are delivering on our program goals, tracked and measured for success based on very strict performance metrics.
• Drive partner adoption of our creative products and provide continued education for driving product adoption across the ecosystem.
• 5+ years of work experience in product operations role, or other operational roles in advertising/creatives.
• Self-starter with strong project management skills, ability to grasp the core context, identify key risks, and cooperate with all parties to achieve goals.
• Analytical, data sensitive & goal-driven.
• Comfortable with setting ambitious targets, analyzing the status quo, planning a course of action, executing rapid trial & error iterations and constantly improving.
• Great communicator & team-worker.
• Comfortable navigating global organization structures & aligning objectives with cross-functional teams. Thriving in a work environment with diverse cultures.
• Fluency in English and Thai is required.
• Deep understanding of the digital, social media and creator/influencer landscape in Thailand, including cultural nuances, trends, and consumer behavior.
• Experience presenting to internal and external audiences at all levels of seniority.
• Preferred Qualification.
• Advertising sales, partner management experience, advertising creative/management tech platforms, agencies or advertisers' side is a big plus.
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Job type:

Full-time

• About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
• Why Join Us.
• Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
• Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
• To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team.
• Status quo? Never. Courage? Always.
• At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
• Join us.
• Trust & Safety Department Introduction.
• Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
• To eliminate any doubt, this role involves reading, viewing, listening and examining user-generated content to ensure they comply with community guidelines. Content includes images, video, text related to every day life, but they can also include (but are not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.
• About Team.
• The Search Ads Ops team is dedicated to evaluating and optimizing search algorithms within search ads. Our team conducts thorough evaluations and investigations to ensure optimal performance and accuracy. Additionally, we manage labeling projects to train and refine our models, aiming to improve the relevance and effectiveness of search ads. Our goal is to drive revenue growth while maintaining a high-quality user experience, balancing commercial objectives with user satisfaction. We strive to deliver superior search ads solutions through continuous innovation and meticulous analysis.
• What will I be doing?.
• Operation & Data Management.
• You will perform daily operational tasks including quality inspection, policy and process optimization, queue assignment and handling escalations of the labelling project.
• You will work closely with respective project stakeholders and vendors to stay up to date with policy developments and provide feedback on implementation and execution.
• You will be performing daily audit on internal system and provide analysis of errors and feedback to respective teams (R&D & Product Manager).
• You will be monitoring the quality scored of agents and run root cause analysis to the management team.
• You will be monitoring project data, record daily output and quality scores, prepare data analysis/report of projects as well as validate reports and data provided to stakeholders/partners.
• Training Management.
• You will be localizing the policy guidelines designing training schedule, coordinate and liaise with key stakeholders including BPO to ensure that all labellers successfully go-live within the targeted time frame.
• You will deliver process/product/policy training in classroom and/or virtually to new joiners.
• You will be involve in setting up product knowledge test, share result analysis and work with key stakeholders to improve the product knowledge of team.
• What should I bring with me?.
• A minimum Diploma & above education background.
• You possess prior experience in a QA role, ideally within a Content Moderation / Content Quality / Safety environment.
• Good English and Thai proficiency.
• You have good attention to detail and you are comfortable using data analysis to identify trends.
• Comfortable with and understand that the job requires reviewing internet content that may be deemed inappropriate and / or contain explicit materials.
• Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
• Your resilience and commitment to self-care to manage the emotional demands of the role.
• You are familiar with search engines and algorithms of any social media platform or search engine optimization.
• You come with experience in a BPO / call center / customer service or vendor management environment is a plus.
• Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
• We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
• LI-Hybrid.

Experience:

5 years required

Skills:

Compliance, Data Entry, Finance

Job type:

Full-time

• Conduct regular reconciliations of reports to ensure accuracy and completeness of financial records.
• Manage the payment process, including initiating payments, verifying payment details, and reconciling accounts payable transactions.
• Ensure compliance with relevant regulations and internal controls governing consignment transactions.
• Proceed financial transactions, including document review, data entry, and verification of transaction details.
• Serve as a point of contact for clients regarding consignment finance transactions, addressing inquiries, and providing assistance as needed.
• Collaborate with cross-functional teams, including procurement, finance (AR/AP), and operations, to support projects and initiatives.
• Work with different departments to understand the mechanics of coupons, campaigns and other e-commerce related features.
• Prepare regular reports for internal stakeholders and external partners as required.
• Perform other tasks as assigned.
• Bachelor s degree in accounting, finance, purchasing, economics or relevant fields.
• 5+ years of experience in finance operations.
• Experience working in or with e-commerce platforms is a plus.
• Excellent Microsoft Office proficiency is required.
• Able to communicate and coordinate with internal stakeholders.
• Ability to work under pressure and in a fast-paced environment.
• High sense of responsibility and high attention to detail.
• Location: True Digital Park, Bangkok.

Job type:

Full-time

• TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
• Why Join Us.
• Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
• Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
• To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team.
• Status quo? Never. Courage? Always.
• At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
• Join us.
• About Trust & Safety.
• Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
• The AI Data Service and Operations - Safety team is responsible for the operation of security model training, and iteration under TikTok and other International products, to ensure product security and create a good atmosphere for content creation and community interaction. You will have the opportunity to join the fast-growing space of AI and contribute to the development of cutting-edge products.
• It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
• This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.
• Grow the Safety team and oversee their day-to-day management.
• Continuously evaluate outcomes, propose improvements, and ensure a high level of productivity and quality.
• Strengthen the team's understanding of labeling policies and the target of labeling.
• Responsible for localizing working processes and strategies, manage the labeling projects with the Safety Specialists and provide the labeling results in line with expectations.
• Please note that this position involves exposure to sensitive content, including but not limited to vulgar content, violence and fake news.
• Bachelor's Degree or equivalent education background.
• 1 year of experience working as People Manager/Team Lead.
• 3 years of experience working on content quality or safety in a major tech or media company.
• Good command of online safety, privacy, and expression issues.
• Fluency in English and Thai is required. English will be utilized as the primary language for work, while Thai will be used for market-specific communications.
• Advanced Degree or equivalent education background.
• Team player and ability to collaborate with different teams.
• Attention to detail and ability to work independently.
• Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Skills:

Project Management

Job type:

Full-time

• Develop and implement partner operations management programs with focus on improving workflows, processes and performance metrics.
• Coordinate planning and execution for multiple small to large-scale projects in support of E-commerce moderation.
• Focus on continual process improvement by scoping tool improvements, utilizing data analytics to improve key performance metrics, and partnering with cross functional teams to optimise outcomes.
• Analyze, evaluate, and overcome program risks, and produce program reports for stakeholders.
• Support for system tool issues reported by Business Partners, raise on call and coordinate information needed for troubleshooting.
• Work closely with internal teams to identify struggling areas that should be addressed by business partners and to optimize new and existing processes impacting buyers/sellers/creators.
• Bachelor's Degree in business administration, project management or equivalent practical experience.
• Minimum 3 years' working experience in project/program management or online moderation/customer service, with at least 2 years' experience in a vendor operations role.
• Track record of launching and delivering partner operations management improvements across multiple geographical locations.
• Able to travel to Business Partner sites frequently.
• Preferred Qualifications.
• Master's degree in business administration or equivalent practical experience.
• Experience in E-Commerce or marketplace platforms.
• Able to effectively engage with leadership, facilitate discussions about complex topics, influence, and reach agreements.
• Self-motivated with a track record in stakeholder management, problem-solving skills and able to thrive in an ambiguous working environment.
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. #LI-Onsite.

Job type:

Full-time

• TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
• Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
• Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
• To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team.
• Status quo? Never. Courage? Always.
• At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
• Join us.
• Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
• Our Operations team moderates millions of videos globally every day, ensuring we are bringing only safe content to our users. The team develops unified global rules for diversified video and header accounts, manages and optimizes efficiency and accuracy, and provides weekly data analysis of TikTok content diversity.
• What will I be doing?.
• Grow the team and oversee their day-to-day management.
• Continuously evaluate outcomes, propose improvements, and ensure a high level of productivity and quality.
• Strengthen the team's understanding of policies and the target.
• Responsible for localising working processes and strategies, managing projects with specialists and providing the results in line with expectations.
• Please note that this position involves exposure to sensitive content, including but not limited to vulgar content, violence, and fake news.
• What should I bring with me?.
• Bachelor's Degree or equivalent education/experience.
• 3+ years experience working in content labeling, content quality, safety or related areas in a major tech or media company.
• Minimum 1 year working experience in team management.
• Outstanding natural communicator (verbal/written) with excellent language and communication skills at full proficiency level in English and Thai language).
• Team player and ability to collaborate with different teams.
• Strong attention to detail and ability to work independently.
• Deep understanding of online video contents, recommendation system, algorithm is a plus.
• Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Job type:

Full-time

• TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
• Why Join Us.
• Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
• Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
• To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team.
• Status quo? Never. Courage? Always.
• At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
• Join us.
• The Campaign Operations Thailand will be responsible for creating and executing campaigns in Thailand for TikTok LIVE. They will work closely with cross-functional teams such as product, managing creators, and partners to ensure campaigns are successfully executed, resulting in increased customer engagement and revenue.
• As a graduate, you will get unparalleled opportunities for you to kickstart your career, pursue bold ideas and explore limitless growth opportunities. Co-create a future driven by your inspiration with TikTok.
• Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to TikTok and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.
• Job Responsibilities.
• Responsible for planning and operating LIVE events in Thailand, including but not limited to event design, planning, promotional materials production, video editing, event configuration, execution, post-event review and optimization. Support optimization of external promotional materials and video editing.
• Responsible for the promotion and education of native events, communicating with internal teams and external partners. This includes educating stakeholders on event mechanism, strategic communication, material translation, and feedback survey.
• Design stickers, effects, and gifts suitable for native users, and enhance their recognition of gifts.
• Minimum Qualification.
• Bachelor's degree holder.
• Strong communication and written skills in Thailand language & English, able to work in an international and diverse environment.
• Preferred Qualification.
• Capable in multi-tasking, taking initiatives and collaborating effectively in a team setting.
• Exposure in Tech & Media industry is advantageous.
• Good understanding of trending topics & social content products.
• Experience in data analysis work is advantageous.
• Strong business acumen in emerging industries.
• Hunger for ideas, can-do attitude.
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
• By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy.
• If you have any questions, please reach out to us at [email protected].

Job type:

Full-time

• About TikTok.
• TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.
• TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
• Why Join Us.
• Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
• Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
• To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team.
• Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
• Join us.
• Ecommerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users but also sellers and creators. We value user satisfaction and work on policies, rules, and systems to ensure quality.
• Lead investigations and analysis of suspicious behaviour, fraudulent transactions, and abuse in a timely manner to protect the integrity of the platform.
• Identify vulnerabilities, and collaborate with cross functional teams to mitigate or prevent occurrences of fraudulent activity.
• Monitor user communities for emerging threats and new methods of fraud.
• Produce regular high-quality fraud reports to summarize new trends and business impacts for updating senior management teams.
• Engage with various business, technology, and security/risk stakeholders to identify and solve risk problems at scale.
• Collaborate with product, and data teams to build solutions to proactively or reactively prevent exploitation of the platform.
• Collaborate with Legal, Public Affairs, and other cross-functional teams (when needed) to investigate and respond to regulator inquiries on fraud and (or) crime-related activities.
• Perform other ad-hoc tasks related to fraud operations.
• Minimum of 5+ years professional experience in operation and investigation related to fraud, abuse, or cybercrime.
• Detail-oriented, highly analytical, and strong project management skills.
• Preferred Qualifications.
• Ability to understand opposing points of view on highly complex issues.
• Strong ability to gather information from various online sources and community groups.
• Capacity to draw actionable insights from datasets; knowledge of SQL, Python, or equivalent is a plus.
• Prior law enforcement and/or prosecution experience a plus.
• About 10~20% of travel if needed.
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Skills:

Data Analysis, Research, Project Management

Job type:

Full-time

• a mission we all believe in and aim towards achieving every day.
• To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact.
• for ourselves, our company, and the communities we serve.
• Join us. Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications.
• We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
• Our Search Operations team supports our efforts to address objectionable or disturbing content which could include images of violence, animal cruelty, hate speech, violent extremism, or content that exploits or endangers children. The team plays a vital role in analyzing user searches and search strategy optimization to ensure a positive and safe user experience for our community. What.
• Leading overall Search Operations team for Thailand and Vietnam site, responsible for overall project delivery & execution for all key pillars which includes R&T, Model Data, Evaluation & Investigation and E-Commerce.
• Responsible to drive policy, process & strategy localization, continuously drive in house & BPO quality management, providing data analysis & insights along with policy recommendations to ensure productivity, quality & efficiency goals can be met.
• Lead and manage resources in the team to accomplish operations and business goals by completing tasks as needed and maintaining the well-being of the team.
• Collaborate and work closely with cross-functional teams and stakeholders such as central team, product, research & development teams to drive overall business/project performance.
• Minimum 3 years of people management experience.
• Experience in designing and implementing strategic initiatives in the team, including post-implementation monitoring.
• Experience in RCA and project management is highly preferred.
• Pay strong attention to details and the ability to work independently; possess good interpersonal skills;.
• Your ability to work in a high pace environment, adapt, respond to day-to-day challenges of the role and manage diverse stakeholders.
• Your resilience and commitment to self-care to manage the emotional demands of the role.
• Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us.
• We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach. TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace.
• At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
• LI-Hybrid.

Experience:

1 year required

Skills:

Data Analysis, Excel, English

Job type:

Full-time

• Assist in the execution of product strategies and ensure efficient operational processes across the product lifecycle.
• Monitor and analyze product performance metrics, user feedback, and market trends to identify areas for improvement.
• Develop and implement operational processes to enhance product efficiency and effectiveness.
• Work closely with product managers, engineers, and other stakeholders to facilitate communication and alignment on product goals.
• Maintain comprehensive product documentation, including process workflows, user guides, and training materials.
• Serve as a point of contact for internal teams and users regarding product-related queries and issues.
• Assist in planning and coordinating product launches, updates, and ongoing support activities.
• Bachelor s degree in Business, IT, Engineering, or a related field.
• 1-2 years of experience in product operations, product management, or a similar role in the IT sector, preferably fast-pace start up. Fresh graduates are also welcome to apply.
• Strong analytical skills and experience with data analysis tools, e.g. Google Sheet, MS Excel.
• Excellent communication and interpersonal skills.
• Strong proficiency in Thai is a must, with sufficient working communication in English (minimally read/ write and passive verbal communication).
• Ability to work independently and in a team environment.
• Ability to cope with a fast-paced startup environment.
• Detail-oriented and strong team player.
• About FUSE.
• Fuse is a breakthrough company in the insurance industry. We provide one app for various insurance product types from numerous well-known and trusted insurance companies. We have expanded our business not only in Indonesia but also China and Vietnam, and are planning on an even bigger expansion to grab markets from other Southeast Asia countries.
• Our vision is to deploy the latest cutting-edge technology that enables everyone to buy, claim, or sell all kinds of insurances easily and instantly.
• Our mission is to be an insurance technology/platform partner that allows all online/offline channel partners to sell multiple insurance products from multiple insurance companies online in real-time.
• Fuse is committed not only to make insurance easily available for everyone but also to spread awareness about the importance of having financial plans and protection through insurance.
• More about FUSE.
• FUSE Group LinkedIn.
• Instagram @lifeatfuse.

Skills:

Quality Assurance, Assurance, Project Management

Job type:

Full-time

• a mission we all believe in and aim towards achieving every day.
• To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact.
• for ourselves, our company, and the communities we serve.
• Join us. About the Team Governance and Experience is a global team aiming to build a safe and trustworthy marketplace for not only users, but also partners. We value user experience and work on policies, rules, products and systems to ensure quality.
• We are looking for passionate talents to join us, thus together we can build a commerce ecosystem that is innovative, secure and intuitive for our users. As part of GNE organization is our Service Support Centre (SSC) delivers Customer Service to our Buyers, Partners and internal users. As part of SSC is our Selling Partner Support (SPS) team who are responsible for supporting our Partners and internal users.
• Selling partner growth is a key focus area for SPS. We are looking for an Operations Manager responsible for the health and performance of selling partners for a defined set of Categories through effective leveraging BPO and In-house resources.
• Ensure our selling partners have a seamless experience getting onto and using the platform, ramping up quickly, and continuously growing on the platform while sustaining good health and performance.
• Monitor the operational health and performance of selling partners under your responsible category(ies), direct BPO resources to proactively address health and performance risks which may block seller growth.
• Collaborate with Account Managers, design targeted and tailored outreach (coaching and education) to improve health and performance and unblock revenue potential.
• Ensure effective BPO agent communication and engagement with selling partners, including early warning communication with risky partners, promote guidance on platform rules and regulations, hold improvement sessions with sellers on their fulfillment and support performance.
• Manage the BPO team to ensure high performance.
• Address BPO-agent quality or compliance issues raised by Account Managers, ensuring front-line BPO teams deliver best in class quality experience and resolution.
• meeting the Partners' expectations.
• Identify BPO knowledge, training and quality gaps and collaborate with SOP PM, Quality Assurance and Training PM, apply effective training and quality frameworks to ensure BPO team understand the process and product well, can use the most effective methods to address selling partners' servicing needs and remove roadlocks preventing their growth.
• Identify new process opportunities that can help selling partners reduce violations, increase education penetration, increase campaign participation.
• Identify process gaps that prevent BPO from self-solving partner issues creating transfer escalations, and refine with XFN collaboration to enable BPO to self-solve future case types.
• Work with escalation from selling partners or Account Managers.
• Resolve issues within target service level. Identify root cause, and implement changes to address root-cause to prevent future escalations of this case type.
• Bachelor's degree or equivalent practical experience required.
• 3+ years experience in a Sales, Account Management, or Customer Success role.
• Familiarity with executing, contributing to, and creating SOPs.
• Demonstrates effective, clear and professional written and oral communication.
• Ability to collaborate cross-functionally with both tech and non-tech teams.
• Project management experience.
• Experience with E-commerce, marketplace platforms.
• Commercial thinking.
• Ownership mindset.
• Working with or managing BPO agents who are account managers or sales focused.
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. --- #LI-Onsite.

Job type:

Full-time

• TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
• Why Join Us.
• Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
• Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
• To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
• At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
• Join us.
• TikTok is reshaping the current retail path to purchase and transforming how brands connect with their communities to drive shopping moments through an infinite loop of discovery, consideration, purchase, review and participation.
• To incubate and build the brand ecosystem on TikTok shop by managing and grow a portfolio of brands within TikTok shop by providing strategic roadmap and coordination together with cross functional teams.
• Support TH & VN routine data tracking, including JBP tracking, top brand policy tracking, weekly/monthly scorecard, brand diagnosis, data support, etc.
• Support TH & VN Mall banner operations on a routine basis.
• Other team support.
• 1-2 years of relevant experience, preferably within ecommerce.
• Proficient in Excel, data processing/tracking, data operations experience is preferred.
• Proficiency in English and local language.
• Good logic and analytical thinking.
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Job type:

Full-time

• กำหนดแผนงานร่วมกับทีม Demand Forecast & Planning สำหรับแนวทางการขาย การกระจายสินค้าไปยังร้านค้าโมเดิร์นเทรด
• บริหาร และตรวจสอบ Process Order ของลูกค้า
• ประสานงานกับทีม Demand Forecast & Planning เพื่อให้มีสินค้าเพียงพอต่อการความต้องการลูกค้า
• ประสานงานกับฝ่ายขาย ในเรื่องการรับ-จัดส่งสินค้าของลูกค้าแต่ละราย
• ประชุมและวางแผนงานร่วมกับฝ่ายขนส่งในการรับ-จัดส่งสินค้า
• ประสานงานกับลูกค้าในเรื่องสินค้าและการจัดส่ง ให้ถูกต้องและสอดคล้องกับหลักเกณฑ์ของลูกค้า
• ติดตาม และรายงานประเด็นปัญหา จากการรับออเดอร์-การจัดส่ง-เก็บคืนเเละเปลี่ยนสินค้า
• จัดทำและวิเคราะห์รายงานในส่วนที่เกี่ยวข้อง
• พัฒนาและปรับปรุง การรับ-จัดส่ง order
• ปริญญาตรี ด้านการบริหาร/การจัดการ หรือสาขาที่เกี่ยวข้อง
• มีประสบการณ์การวางแผน/ประมาณการสั่งและกระจายสินค้า
• หากมีประสบการณ์ในกลุ่มเป็นสินค้าอุปโภค/บริโภค ช่องทางโมเดิร์นเทรดจะได้รับการพิจารณาเป็นพิเศษ
• มีความรู้ในด้านซัพพลายเชนและโลจิสติกส์
• มีทักษะในการใช้คอมพิวเตอร์โปรแกรม MS-Office
• มีความรู้ด้านภาษาอังกฤษทั้งการพูดและเขียน.

Skills:

Contracts, Compliance, Procurement, English

Job type:

Full-time

• Plan and develop operational programs, procedures and schedules assuring technical and cost justification with SSHE consideration.
• Design well intervention in accordance with requirements from Assets; and with regard of well integrity.
• Contribute to preparation of budget and the Authorization for Expenditure (AFE) including follow-up and control of expenditures.
• Coordinate with Workshop function in preparation of subassemblies, equipment and tools required for all related operations.
• Coordinate with Superintendent/Supervisor, Well Operations and contractors to ensure preventive maintenance of operating units/equipment is properly carried out as per agreed schedule.
• Coordinate with Superintendent/Supervisor, Well Operations during preparation of operations and execution phase.
• Manage and control the operations, and establish logistical needs in collaboration with concerned personnel/parties.
• Serve as Contract Holder to initiate bidding and/or negotiating for third party services as well as prepare and manage drilling contracts in compliance with Company's Procurement Process and SSHE Contractor Management Standard.
• Assist, advice, and support concerned parties on technical/operational aspects regarding to solve the problems and avoid delays in work schedule.
• Prepare end of well reports and capture lessons learnt at the end of the campaign or after troubleshooting for operations improvement.
• Supervise, coach and mentor the junior engineers on technical and operational issues.
• Review technical analysis/justification of recommendation to ensure proper engineering design and operation execution.
• Ensure compliance with all applicable legal and company s SSHE MS requirements in all work under responsibility.
• Professional Knowledge & Experiences.
• Bachelor s Degree of Engineering in Process/Petroleum/Mechanical or education certificate with 5-10-years experience in well intervention.
• Knowledge of open-hole electric line logging and services or cased-hole electric line, pipe recovery and severing services with explosive during drilling operations, managing the explosive licenses, basic drilling operations and activities, other well intervention, etc.
• Well Control certificate for Well Intervention or drilling operations.
• Knowledge of contractual terms and conditions, contracts management, detailed operational structure, decision making process, and company/industry standards and practices, well integrity, and plug and abandonment.
• Good command of written and spoken English.
• Offshore experience.
• Contract management skills.

Skills:

Event Planning, Budgeting, Social media

Job type:

Full-time

• Plan and execute engaging online and offline events (e.g., webinars, conferences, product launches, meetups) to share knowledge of digital assets, promote company products/services and drive brand awareness.
• Manage all aspects of event planning and execution, including budgeting, logistics, vendor relations, and on-site coordination.
• Collaborate with internal teams and external partners to ensure successful event execution.
• Track and analyze event performance metrics (e.g., attendance, engagement, lead generation) to measure ROI and optimize future events.
• Develop and implement integrated marketing campaigns across various channels (e.g., digital, social media, email, content) to achieve specific marketing goals.
• Create compelling marketing materials and content that resonate with target audiences.
• Provide administrative support to the marketing operations team, including data entry, file management, and research.
• Participate in collaborative projects with other marketing teams to support integrated campaigns and initiatives.
• Handle ad-hoc marketing operations tasks and projects as assigned, demonstrating flexibility and problem-solving skills.
• For Candidate Privacy Policy, please follow at https://careers.bitkub.com/privacy.

Skills:

ISO 27001, English

Job type:

Full-time

• รับผิดชอบการ Monitoring ควบคุมและจัดการระบบพื้นฐานเกี่ยวกับ ไฟฟ้า และระบบปรับอากาศ ระบบเครือข่าย เพื่อสนับสนุนการจัดการ.
• ตอบสนองความต้องการของลูกค้า และประสานงาน การติดตั้งและการแก้ไขปัญหาระบบของผู้บริการ (vendor) เพื่อให้ถูกต้องและสมบูรณ์ตามหลักปฎิบัติ.
• ควบคุมและประสานงานการบำรุงรักษาและการซ่อมแซม (Preventive Maintenance) ระบบพื้นฐานต่างๆ เครื่องกำเนิดไฟฟ้า Generator, เครื่องสำรองไฟฟ้า UPS, ระบบตู้ไฟฟ้า, ระบบปรับอากาศ และการติดตั้งอุปกรณ์ระบบเครือข่าย (Network) เป็นต้น.
• เป็น 1st level support & troubleshooting ของระบบ Facility ใน Data Center เช่น ระบบ Network, ระบบไฟฟ้า, ระบบปรับอากาศ เป็นต้น.
• จัดทำกระบวนการปฎิบัติงาน และคู่มือการทำงานในการดูแลระบบพื้นฐาน โดยอิงตามมาตราฐาน ISO หรือมาตรฐานอื่นที่เกี่ยวข้องกับการปฏิบัติงาน (เช่น ISO 20000 ด้านบริการ, ISO 27001 ด้านความปลอดภัย,ISO 50001 ด้านบริหารพลังงาน และอื่นๆ เช่น ISO22301, PCIDSS, TCOS) รวมทั้งรูปแบบใบบันทึก, รายงานต่าง ๆ.
• สรุปและรายงานผลสำหรับปัญหาวิกฤติใด ๆ ต่อหัวหน้าทีม รวมทั้ง การจัดทำรายงานสถิติ,รายงานวิเคราะห์แบบรายวัน, รายเดือน รายไตรมาส ด้วย.
• Bachelor s degree in electrical power, mechanic or related fields.
• Thai nationality, Male, Age 20 - 25 years old.
• Have basic technical knowledge in Data Center facilities (Electrical/Mechanical).
• Able to work under pressure.
• Able to work with a team.
• Fair communication in English.

Experience:

3 years required

Skills:

Swift, Finance, Problem Solving, English

Job type:

Full-time

• Handle Inward or Outward remittance transactions for clients according to the standard operating procedures and service standards.
• Centralized of Inward and Outward Remittance processing presented from branches to be process and meet with SLA.
• Coaching and training staff to be more knowledge of Foreign Remittance and Regulations of Bank of Thailand etc.
• Investigate and follow up pending transaction to be ensure it has been cleared and settled.
• Co-ordinate with internal unit or group to boast up of new project to be growth up and meet target of the group.
• Monitor Biz channel for Outward remittance and Foreign remittance report.
• Participate in systems enhancement projects.
• Participate in projects on systems enhancement.
• Bachelor s Degree of International business or related field.
• At least 3-5 years in Remittance department or Money Transfer by SWIFT, knowledgeable in Regulations of Bank of Thailand.
• Strong detail-orientation and numerical sense.
• Good communication of reading, speaking and writing English.
• Computer skill, Proficiency in PC applications.
• Coaching to subordinates.
• Has negotiation and solving problem skills.

Skills:

Business Development, Data Analysis

Job type:

Full-time

• Determine the management policy, create a strategic plan, action plan, and operation of the Gas station (in your responsible area/region/district).
• Control and manage the gas station s operation to follow the goals and the directions of the organization towards short-term and long-term plans; as well as, rules, standards, quality, service, manpower, and related safety measures.
• Plan strategies to increase sales in the gas station, analyze targeted customers, set guidelines for customer services, and convey to your team for them to use to creat ...
• Plan and set profit and loss strategies and goals in all of the business units within the service station: such as fuel sales, engine fuel sales, and increasing the number of membership cards.
• Provide suggestions for ways to improve operations and management of the station efficiently, and meet the specified goals.
• Analyze, study, and find ways to improve the efficiency of the gas station in your responsible area.
• Supervise, manage, and develop the section/region/branch managers to perform tasks accordingly to the specified goals.
• วิเคราะห์และประมาณการงบประมาณและยอดขาย บริหารผลประกอบการ เพื่อสร้างผลกำไรในทุกหน่วยธุรกิจภายในสถานีบริการฯ.
• กำหนด พัฒนาและปรับปรุงมาตรฐานการทำงาน วางแนวทางการควบคุมกระบวนการสื่อความ กำหนดมาตรฐานคู่มือการปฏิบัติงานภายในของกลุ่มปฏิบัติการ เพื่อให้เกิดประสิทธิภาพประสิทธิผลและเป็นมาตรฐาน.
• กำหนดกลยุทธ์และแนวทางในการส่งเสริมการขายให้สอดคล้องกับเป้าหมายของบริษัท.
• ติดตามการบริการลูกค้าให้เป็นไปตามมาตรฐาน.
• ร่วมจัดทำและปรับปรุงหลักเกณฑ์/เงื่อนไขในการพิจารณา Incentive และ KPIs ของสถานีบริการ.
• จัดหาและสนับสนุนเครื่องมือและอุปกรณ์ต่างๆ เพื่อสนับสนุนงานสถานีบริการในด้านงานขายและงานบริการลูกค้าให้เกิดประสิทธิภาพ.
• ออกแบบ พัฒนาและควบคุมในด้าน Operation Management Dashboard.
• กำกับดูแลการดำเนินงานในภาพรวม เพื่อให้ได้ยอดขายตามเป้าหมาย.
• กำกับดูแลการดำเนินงานขยายสถานีบริการให้เป็นไปตามเป้าหมาย.
• วิเคราะห์และประมาณการงบประมาณและยอดขาย บริหารผลประกอบการในภาพรวมของฝ่ายงานให้สอดคล้องกับนโยบาย และเป้าหมายบริษัท.
• กำหนด พัฒนาและปรับปรุงมาตรฐานการทำงาน กำหนดมาตรฐานคู่มือการปฏิบัติงานภายในของกลุ่มปฏิบัติการ.
• กำหนดกลยุทธ์และแนวทางในการส่งเสริมการขายให้สอดคล้องกับเป้าหมายของบริษัท..
• Bachelor degree or Higher in MBA, Economics, Engineer or related field.
• At least 10 years' experience in Operation, Marketing or Business Development.
• Experience in Oil &Energy, Retail, or Automotive industry.
• Experience in Operation design, Setup and Control.
• Data Driven mindset and Data Analysis.
• Well handle multitask and Leading team.
• Multi-dimensional of systematic thinking, Linkage of operation and business.
• Must have full working rights in Thailand.
• Thai Only.

Skills:

Risk Management, English

Job type:

Full-time

• Collaborate with top management to develop and execute operational strategies aligned with the company s goals and objectives.
• Build and lead a high-performing team by establishing clear goals, implementing effective talent strategies (recruitment, development, management, and retention), and ensuring achievement of all targets, KPIs, and SLAs.
• Lead, mentor, and develop the Operations team performance, fostering a collaborative and high-performance work environment aligned with company direction and purpose.
• Manage to streamline day-to-day operations including transaction fulfillment, and user account management to ensure smooth and efficient workflow across teams.
• Ensure and develop standard operating procedures (SOPs) align with company policies, procedures, and regulations to implement comprehensive risk management strategies to minimize operational disruptions.
• Conduct performance evaluations, provide constructive feedback, and implement training programs to enhance team capabilities.
• Utilize data-driven insights to identify trends, opportunities, and areas of improvement.
• Oversee the recruiting and performance evaluation of the Operations team, including optimizing resource distribution to maximize efficiency and meet company goals.
• Determine the projects for the Operations team to collaborate with cross-functional teams to improve the overall operational work processes, and tools and identify opportunities to optimize customer experience that increase customer satisfaction and improve the company products.
• Prevent and resolve conflicts among the Operations team and other teams to maintain a productive work environment.
• Bachelor s degree in any related field.
• Minimum 7 years of experience in Operations management with a minimum of 5 years of experience in a supervisory role.
• Excellent in managing and leading multicultural and diverse teams with a proven track record in effective team leadership and management.
• A strong leader who effectively handles critical situations with a good mindset in people development, leadership qualities with excellent communication, mentoring, task-delegation, coaching, conflict resolution, and interpersonal skills.
• Strong background in identifying, assessing, and mitigating operational risks.
• Solid understanding of core digital currency operations, including trade execution, settlement, wallet management, and custody procedures.
• Solid foundation in data, root cause, and learning-need analysis by using various data sources.
• Ability to leverage data and analytics to measure operational performance, identify areas for improvement, and make data-driven decisions.
• Forward-thinking mindset, with the desire to leverage technology to improve operational tools and systems.
• Excellent verbal and written communication skills in both Thai and English.
• Experienced in cryptocurrency, banking, online payments, exchanges, or trading business within the Operations or Customer Support field (A must).
• Career Growth & Development: Opportunities to develop and expand your skills within our Operations and Customer Support teams.
• Dynamic & Supportive Environment: Work alongside a team of passionate, talented professionals who are dedicated to innovation and customer success.
• Competitive Compensation & Benefits: Enjoy a competitive salary, comprehensive benefits package, and additional perks that support your well-being and work-life balance.
• Recognition & Impact: Your contributions will make a tangible impact on both customer satisfaction and the company's success, with opportunities for recognition and advancement.
• Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.
• For Candidate Privacy Policy, please follow at https://careers.bitkub.com/privacy.