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Skills:

Work Well Under Pressure, Negotiation, English

Job type:

Full-time

• Building relationships with tenants to ensure they are satisfied with their living conditions and the services they receive.
• Acts as a point of contact for tenant service calls, requests and issues.
• Responsible for managing all tenant service aspects related to the quality of services given to tenant partners; monitor service standards, tenant complaints and reports.
• Maintaining the condition of the property by completing minor repairs or calling a contractor when necessary.
• Manage and negotiate all the terms of the tenant agreement, tenant application process and renewals with tenant partners in shopping center.
• Coordinating with other members of the property management team to ensure all tasks are completed in a timely manner.
• Ensure tenant satisfaction and quality by developing and maintaining effective relationships with tenant partners in order to determine individual needs, resolve issues and concerns.
• Communicating with tenants regarding lease terms, maintenance needs, and other relevant information.
• Ensures the provision of a safe and secure environment for all tenant partners.
• Identify issues and concerns and provide appropriate correspondence as required.
• Build and maintain effective relationships with internal department and tenant partners.
• Bachelor s degree or higher in Business Administration, Economics, Marketing or related fields.
• Minimum 2 years working experience in Tenant Service, Retail Service and Retail Sales from Commercial Retail industries.
• Experience working in Shopping Center/ Retail business is a must.
• Ability to work well under pressure and communicate effectively with a diverse tenant population in difficult situations.
• Strong communication, interpersonal and negotiation skills.
• Good command of both written and spoken English and computer literacy.

Experience:

No experience required

Job type:

Full-time

• รับสายเข้า โทรออกไปหาลูกค้า และให้บริการลูกค้าผ่านทางช่อง Chat เพื่อให้บริการที่เกี่ยวข้องกับการสมัคร การชำระเงิน หรือการแก้ไขปัญหาต่าง ๆ.
• ช่วยเหลือลูกค้าเกี่ยวกับการตั้งค่าบัญชีผู้ใช้ในระบบเว็บไซต์และแอพลิเคชั่น.
• ช่วยลูกค้าในการสมัครยื่นขอสินเชื่อและบัตรเครดิต โดยอธิบายขั้นตอนและเงื่อนไขต่าง ๆ.
• ให้ข้อมูลเกี่ยวกับการชำระเงินกู้ เช่น การตรวจสอบยอดค้างชำระ การชำระเงินผ่านช่องทางต่าง ๆ และคำแนะนำเกี่ยวกับกำหนดการชำระเงิน.
• ช่วยเหลือในการชำระค่าบัตรเครดิต ตรวจสอบข้อมูลยอดชำระ และให้คำแนะนำในการชำระเงินตามเงื่อนไขต่าง ๆ กับลูกค้า.
• รับฟังข้อร้องเรียนจากลูกค้าและหาทางแก้ไขปัญหาอย่างรวดเร็วและมีประสิทธิภาพ.
• ให้คำแนะนำในการแก้ไขปัญหาหรือข้อข้องใจที่เกิดขึ้นจากการใช้งาน.
• วุฒิม.ปลายขึ้นไป ไม่จำกัดสาขา ไม่จำกัดคณะ.
• สื่อสารภาษาไทยได้ในระดับดี.
• มีประสบการณ์เกี่ยวกับงาน Call Center / Customer Service อย่างน้อย 6 เดือนขึ้นไป.
• ทำงาน 5 วันต่อสัปดาห์ (หยุดเสาร์อาทิตย์ และวันหยุดนักขัตฤกษ์).
• เข้างาน 9.00 - 18.00.
• สามารถเริ่มงานได้วันที่ 17 กุมภาพันธ์ 2568.
• หากเริ่มงานได้ในวันที่ระบุไว้จะพิจารณาเป็นพิเศษ.

Experience:

No experience required

Skills:

Good Communication Skills, Problem Solving, Work Well Under Pressure, English, Thai

Job type:

Full-time

• Provide exceptional customer service in presenting brand & product, and resolving client objections and concerns.
• Establish and maintain long-term customer relationships, by providing excellent after-sales support and/or technical services to new customer base and institutional accounts.
• Assist in day-to-day showroom operations and maintain accurate records on relevant metrics as assigned.
• Bachelor in any relate field.
• Pleasant personality and excellent communication skills.
• Well-groomed, with a good sense of refinement.
• Highly self-motivated and able to work on rotation including weekends.
• Piano-playing and/or appreciation for music & arts.
• Flat hierarchy with emphasis on open communication.
• Dynamic and supportive environment with focus on self-development.
• Competitive remuneration in line with performance and skill-set.

Skills:

Data Analysis, SQL, Problem Solving, English

Job type:

Full-time

• Working closely with business and technical domain experts to identify data requirements that are relevant for analytics and business intelligence.
• Implement data solutions and data comprehensiveness for data customers.
• Working closely with engineering to ensure data service solutions are ultimately delivered in a timely and cost effective manner.
• Retrieve and prepare data (automated if possible) to support business data analysis.
• Ensure adherence to the highest standards in data privacy protection and data governance.
• Bachelor s of Master s Degree in Computer Science, Computer Engineering, or related.
• Minimum of 1 Year with relational/non-relational database systems and good command in SQL.
• Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment.
• Ability to work independently, have strong problem solving and organization skills, with a high initiative and a sense of accountability and ownership.
• Experience with cloud-based platforms such as AWS, Google Cloud platform or similar.
• Experience in data processing batch / real time / nearly realtime.
• Experience with data integration or ETL management tools such as AWS Glue, Databrick,or similar.
• Experience with web or software development with Java,Python or similar.
• Experience with Agile methodology is a plus.
• Good in communication and writing in English.
• Good interpersonal and communication skills.

Experience:

No experience required

Skills:

Customer Relationship Management (CRM), Service-Minded, English, Thai

Job type:

Full-time

• ดำเนินงานด้านการประสานงาน และการดูแลลูกค้า โดยให้ความสำคัญกับความต้องการของลูกค้า.
• มุ่งเน้นการสร้างประสบการณ์ของลูกค้าที่มีต่อผลิตภัณฑ์และบริการของเรานั้นยอดเยี่ยม.
• เตรียมความพร้อมอาคารอุปกรณ์และสถานที่อย่างเป็นระบบและมีประสิทธิภาพ.
• ทำความเข้าใจความต้องการของลูกค้า และแนะนำบริการที่สามารถตอบสนองความต้องการ.
• แนะนำโปรโมชั่นและสิทธิ์พิเศษต่าง ๆ ให้กับลูกค้า.
• ดูแลบัญชีของลูกค้าทั้งเดิมและใหม่ ให้ปลอดภัยและมีประสิทธิภาพมากที่สุด.
• เป็นตัวแทนแบรนด์ และแนะนำข้อมูลบริการสถานที่และอุปกรณ์ แก่ผู้สนใจ.
• ช่วยเหลือดูแลเอาใจใส่ ลูกค้าในฐานะ Touchpoint หนึ่งของแบรนด์.
• ประสานงานการดูแลความสะอาด เรียบร้อยของอาคารและสถานที่ รวมถึงพื้นที่แบ่งเช่าภายในโครงการอยู่เสมอ.
• ตรวจอาคารและพื้นที่แบ่งเช่าภายในโครงการอย่างละเอียด และตรงตามสภาพจริง พร้อมทั้งสามารถประเมินสถานการณ์และแก้ไขเองได้ตามนโยบาย.
• จัดทำตารางควบคุม และติดตาม การซ่อมอุปกรณ์/Asset ของทีม Front of House ที่ได้รับความเสียหายหรือขัดข้อง.
• ติดต่อประสานงานระหว่างทีมคู่ค้าและทีมงานในบริษัท เพื่อช่วยให้อาคารและสถานที่ภายใต้การดูแลของเป็นไปตามมาตรฐาน ทั้งแม่บ้าน ร.ป.ภ. และทีม Property Management.
• ประสานงาน ติดตาม และกำกับดูแลคุณภาพของบริการขนส่งโลจิสติกส์ให้เป็นไปตามวิธีการทำงานและมาตรฐาน.
• บันทึก และจัดทำเอกสารรายงาน.
• จัดทำเอกสาร แบบเบิก IWR และ แบบเบิก reimbursement ประจำเดือนนั้นๆ.
• จดมิเตอร์น้ำ ไฟ พื้นที่แบ่งเช่า และบริการขนส่งโลจิสติกส์.
• จัดเก็บเอกสารให้ครบถ้วนและถูกต้องตามมาตรฐาน.
• แจ้งเตือนวันหมดอายุของรหัส PIN.
• พัฒนา/ปรับปรุงกระบวนการทำงาน ตลอดจนเอกสารที่เกี่ยวข้องให้เป็นปัจจุบัน.
• มีใจรักงานบริการ.
• มีความเป็นมืออาชีพ คิดบวก กระตือรือร้น และแก้ไขปัญหาเฉพาะหน้าได้ดี.
• สามารถทำงานเป็นกะ (5 วัน / สัปดาห์).
• สามารถสื่อสารภาษาอังกฤษได้ทั้งการพูดและเขียน.
• สามารถใช้งานโปรแกรม Microsoft Office และ Internet.
• จบการศึกษาปริญญาตรีขึ้นไป ( ยินดีรับนักศึกษาจบใหม่ ).
• หากมีประสบการณ์ด้านการดูแลลูกค้า, การขาย จะพิจารณาเป็นพิเศษ.

Experience:

No experience required

Skills:

Customer Relationship Management (CRM), Positive Thinker, English, Thai

Job type:

Full-time

• Answer incoming calls, emails, and chats and perform outbound calls related to products, and services.
• Identify customer requirements and ensure they are answered or routed through the appropriate support channel.
• Demonstrate a strong customer service orientation and takes responsibility to ensure that customers are satisfied.
• Provides high level of professionalism and competent customer service.
• Follows the process and procedures for changes in Brand if required.
• Thai nationality.
• Fluency in both Thai and English (CEFR B1 level) is required, including reading, writing, and speaking skills.
• Bachelor's Degree in any related field.
• Fresh graudates are welcome. **.
• Shift start times will be scheduled every hour between 9:00 AM and 12:00 PM.
• Work schedule 5 days of the week, weekly off 2 days/ week.
• Base Salary.
• KPI performance & Attendance incentives.
• Medical insurances.
• 12-day annual leaves.
• Social security.
• Bhiraj Tower at Bitec (BTS Bang Na).
• 66 Tower (BTS Udumsuk).

Experience:

3 years required

Skills:

Industry trends, Analytical Thinking, English

Job type:

Full-time

• Respond to and resolve technical inquiries and issues related to the HC platform.
• Managing internal and external stakeholder communications.
• Diagnose and troubleshoot problems, providing timely solutions.
• Maintain and update relevant documentation and knowledge bases.
• Assist in the implementation of system upgrades, patches, and updates.
• Monitor system performance and identify potential issues.
• Contribute to process improvement initiatives to enhance platform efficiency.
• Problem Solving:Analyze complex problems and develop effective solutions.
• Collaborate with cross-functional teams to resolve issues and implement enhancements.
• Responsible for escalation Management on aging tickets or any issues arises.
• Learning and Development:Continuously expand your knowledge of SuccessFactors and related technologies.
• Stay updated on industry trends and best practices.
• Your role as a leader:At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Analysts across our Firm are expected to:Demonstrate a strong commitment to personal learning and development.
• Understand how our daily work contributes to the priorities of the team and business.
• Understand the set expectations and demonstrate accountability in keeping personal performance on track.
• Actively focus on developing effective communications and relationship-building skills with stakeholders, clients and team.
• Demonstrate an appreciation for working with others.
• Understand what is fundamental to Deloitte s success as a business.
• Demonstrate integrity and an awareness of strengths, differences, and personal impact.
• Develop their understanding of Deloitte and offer a fresh perspective.
• Requirements:Minimum 3 years of vast experience on challenging support delivery experience on Human Capital systems preferably in SuccessFactors.
• Flexibility to take on new solutions/applications where applicable and ensure successful integration and support for the business.
• The willingness to work based on clients business workdays and office hours and on rotation basis to support any critical or high request after client s business office hours.
• Good spoken English and an added advantage if other languages are known.
• Good analytical thinking and ability to engage stakeholders.
• Excellent interpersonal relations and demonstrated ability to work with others effectively in teams.
• Pro-active and willing to own task assigned.
• Due to volume of applications, we regret that only shortlisted candidates will be notified.
• Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.#LI-CP Requisition ID: 107232In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.

Experience:

3 years required

Skills:

Industry trends, Analytical Thinking, English

Job type:

Full-time

• Respond to and resolve technical inquiries and issues related to the HC platform.
• Managing internal and external stakeholder communications.
• Diagnose and troubleshoot problems, providing timely solutions.
• Maintain and update relevant documentation and knowledge bases.
• Assist in the implementation of system upgrades, patches, and updates.
• Monitor system performance and identify potential issues.
• Contribute to process improvement initiatives to enhance platform efficiency.
• Problem Solving:Analyze complex problems and develop effective solutions.
• Collaborate with cross-functional teams to resolve issues and implement enhancements.
• Responsible for escalation Management on aging tickets or any issues arises.
• Learning and Development:Continuously expand your knowledge of SuccessFactors and related technologies.
• Stay updated on industry trends and best practices.
• Your role as a leader:At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Consultants across our Firm are expected to:Demonstrate a strong commitment to personal learning and development.
• Understand how our daily work contributes to the priorities of the team and business.
• Understand the set expectations and demonstrate accountability in keeping personal performance on track.
• Actively focus on developing effective communications and relationship-building skills with stakeholders, clients and team.
• Demonstrate an appreciation for working with others.
• Understand what is fundamental to Deloitte s success as a business.
• Demonstrate integrity and an awareness of strengths, differences, and personal impact.
• Develop their understanding of Deloitte and offer a fresh perspective.
• Requirements:Minimum 3 years of vast experience on challenging support delivery experience on Human Capital systems preferably in SuccessFactors.
• Flexibility to take on new solutions/applications where applicable and ensure successful integration and support for the business.
• The willingness to work based on clients business workdays and office hours and on rotation basis to support any critical or high request after client s business office hours.
• Good spoken English and an added advantage if other languages are known.
• Good analytical thinking and ability to engage stakeholders.
• Excellent interpersonal relations and demonstrated ability to work with others effectively in teams.
• Pro-active and willing to own task assigned.
• Due to volume of applications, we regret that only shortlisted candidates will be notified.
• Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.#LI-CP Requisition ID: 107231In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.

Job type:

Full-time

• About TikTok.
• TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
• Why Join Us.
• Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
• Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
• To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team.
• Status quo? Never. Courage? Always.
• At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
• Join us.
• About us: Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. Service and Moderation Team (SMT) is part of the GNE organization. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience.
• The Role: Resolution Lead manages a team who will focus on ensuring true resolution for cases handled by our front-line service teams and protecting our platform. As a people-manager, this role will be responsible for people and performance management, ensuring seller satisfaction through the management and development of our people.
• How the Role contributes to our Mission: We want to give our buyers, sellers and creators confidence that our platform is a trusted, safe marketplace.
• Manage a team of Service Resolution SME responsible for providing customer service to our buyers.
• Manage the team on a day-to-day basis and provide support for escalations.
• Implement policies and processes to ensure a positive, productive work environment, build team morale, and recognize employee achievements.
• Work with Quality Monitoring and Training teams to train new hires / teams through intensive coaching and mentoring.
• Ensure the team is fully trained and prepared to conduct the responsibilities of their role. Proactively identify and resolve issues impacting sellers by working with team, peers, and management.
• Establishing OKR team goals aligned with SMT and GNE ensuring regular monitoring progress against established milestones. Provide regular feedback, performance coaching, maintain productivity and achieve all customer metrics.
• Identify team performance opportunities to coach and support individual contributors performance outputs to meet expectations.
• Enable their team to diagnose seller performance and deep dive into sellers' painpoint, dig for root cause, with the current product and process to assist the seller solve their problems.
• Enable their team to identify potential Buyer-Abuse within TTS policies and processes, define and implement with cross-functional teams project to address gaps.
• Coordinate with cross-functional teams to resolve customer issues, follow-up and make sure close-loop to all escalations.
• Ensure all escalations are owned, investigated and resolved by the team to deliver a solution that meets customer needs.
• Define, implement and manage projects that enhance the business, including projects involving root-cause analysis of weak performance metrics, service readiness projects, and tools projects as assigned or requested by management.
• BA/BS degree or equivalent practical experience.
• 3 years experience as People-manager for individual contributors, in a Service organisation.
• Proven leadership with the ability to thrive in ambiguity and in a matrix environment.
• Good written and verbal communication skills.
• Experience building, managing and influencing relationships with internal stakeholders, using data to generate insights and solving complex problems.
• Preferred Qualifications.
• Experience in eCommerce platforms in the relevant region.
• People-oriented, self-motivated and able to thrive in ambiguity and in a matrix environment.
• Conflict management, with ability to control and resolve complex escalations.
• Excellent written, verbal and interpersonal communication skills with experience to present to C-Level leadership.
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Job type:

Full-time

• Provide customers with logistics-related consulting and other related help;.
• Build a standard process suitable for cross-border and local-to-local logistics customer service, including building KPI mechanisms, tools, systems, etc.
• Establish and improve the platform logistics rules and regulation, complaint, consultation, and suggestion handling mechanism, analyze and classify logistics problems, and improve service efficiency through standardizing SOP, by logistics exception handling, to identify business risks and loopholes, and continuously optimize and impro ...
• Looking into the whole process of logistics performance, through collaborative product construction and data system construction, to monitor, analyze and improve the service experience of users.
• Bachelor degree or above, 5 years or above working experience in logistics fulfillment experience or customer service and experience;.
• Proactive and continuous improvement attitude, patience, and attention to detail;.
• Strong communication and coordination skills, good at handling disputes and emergencies, good at client-server experience and results-oriented;.
• Fluent Chinese as this role is for the Cross Border team which handles Chinese merchants.
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Skills:

English

Job type:

Full-time

• Inspect and maintain order within the project, ensuring that the contractors perform their duties according to the contract, regulations, and rules, and report on their performance.
• Maintain common property and the project's aesthetics to appear beautiful, promoting sales.
• Manage complaints by coordinating with relevant parties to achieve maximum customer satisfaction.
• Publicize various tasks to members and encourage members to comply with company rules and policies.
• Follow up on outstanding public service fees from members.
• Other assigned tasks.
• Working hours: 5 days on / 2 days off.
• Shift 1 >> 07:00 a.m. - 16:00 p.m.
• Shift 2 >> 13:00 p.m. - 22:00 p.m.
• Shift 3 >> 22:00 p.m.- 07:00 a.m.
• Bachelor's degree in Liberal Arts, Humanities or related field.
• At least 1-2 years of experience in service business such as hotel or shopping mall industry; If has experience in juristic person is a plus.
• Proficient in English communication.
• Proficient in using MS Office program.
• Able to work 24-hour shifts.

Skills:

Able to work as a shift, Service-Minded, Good Communication Skills, English

Job type:

Full-time

• Welcome the customers and provide information about ICONSIAM.
• Coordinating with the various departments to provide customers with more convenient services.
• Oversee and facilitate all aspects of the Thailand and foreign customers.
• Bachelor's degree in Liberal Arts, Humanities, English / New Graduates are welcome.
• Good interpersonal skill and service mind (Consider from the good personality first).
• Able to work in shift time.
• If have experience in Customer service, Retail Business, Hotel, Airline will be an advantage.
• Good communication skill in English.
• Hours of operation: working 5 days/week.
• 00 a.m.- 20.00 p.m.
• 00 a.m.- 22.00 p.m.
• Base Salary start ฿20,000 + Experience + Toeic Score + Third Language.
• Interested person may send your resume or via APPLY NOW.

Job type:

Full-time

• ให้บริการอาหารเช้า เบเกอรี่ และเครื่องดื่ม.
• จัดการสต๊อกและตรวจสอบว่าวัตถุดิบและสินค้าพร้อมใช้งานเสมอ.
• รับผิดชอบงานแคชเชียร์ ประมวลผลการชำระเงิน และดูแลรายงานการขายประจำวัน.
• ดูแลตารางการจอง co-working space และห้องประชุม.
• ให้บริการลูกค้าภายในร้านกาแฟและผู้มาใช้บริการ co-working space.
• ช่วยจัดระเบียบและรักษาความสะอาดของพื้นที่บริการ.
• ทำงานร่วมกับทีมเพื่อยกระดับความพึงพอใจของลูกค้า.
• ทำงานเป็นกะตามที่ได้รับมอบหมาย.
• ช่วยเหลือในการทำคอนเทนต์เกี่ยวกับสินค้าและบริการ.
• ร่วมสร้างสรรค์เมนูเครื่องดื่มและอาหารใหม่ๆ กับทีม.
• มีประสบการณ์ในงานบริการด้านอาหาร โรงแรม หรืองานที่ต้องพบปะลูกค้า.
• มีทักษะการสื่อสารและมนุษยสัมพันธ์ดี.
• สามารถทำงานหลายอย่างพร้อมกันและทำงานภายใต้แรงกดดันได้ดี.
• ใส่ใจในรายละเอียดและมีทักษะการจัดการที่ดี.
• มีทัศนคติที่ดีและรักในการให้บริการ.
• หากสามารถสื่อสารภาษาอังกฤษได้ดี จะได้รับการพิจารณาเป็นพิเศษ.

Skills:

Sales, VMware, Cloud Computing

Job type:

Full-time

• At least 3-5 years experience in Cloud/IT Product manager or Channel manager.
• Cloud business marketing or product experience.
• Cloud Presales/ Cloud Solution Sales.
• Collaborate with the sales team to identify and qualify new customer opportunities in the cloud space.
• Conduct in-depth consultations with potential customers to understand their business goals, current IT environment, and cloud migration plans.
• Leverage your cloud expertise to architect and propose secure solutions that effectively address customer needs, considering medium to large enterprise customer requirements.
• Demonstrate a strong understanding of cloud fundamentals and best practices for at least one of the following cloud platforms: AWS, Microsoft Azure, or Google Cloud Platform (GCP) or other public cloud.
• Comprehensive understanding of cloud concepts including AWS, Azure, GCP, VMWare, and Local Cloud solutions.
• Apply your knowledge of Landing Zone design principles to create robust and secure cloud environments.
• Navigate the complexities of cloud deployment models (IaaS, PaaS, SaaS) and service models (Public, Private, Hybrid) to recommend the optimal solution for each customer.
• Develop strategic cloud project plans that outline the migration process and highlight the long-term benefits for customers.
• Craft compelling investment plans that quantify the ROI and cost savings associated with cloud adoption.
• Deliver impactful presentations that showcase your cloud knowledge and effectively communicate the value proposition of our cloud solutions.
• Participate in proof-of-concept (POC) development and execution.
• Stay up-to-date on the latest cloud trends and technologies to ensure you offer the most relevant solutions to our customers.
• Minimum of 5 years of experience in a technical field, with a focus on Security or Cloud computing.
• Strong understanding of cloud fundamentals and best practices for one of the major cloud platforms (AWS, Azure, GCP).
• Proven experience in architecting cloud solutions for medium to large enterprise customers.
• Ability to analyze customer environments and recommend secure cloud solutions that align with their specific business needs.
• In-depth understanding of general security practices for cloud computing.
• Solid grasp of cloud concepts: AWS, Azure, GCP, VMWare, Local Cloud.
• Working knowledge of Landing Zone design principles.
• Proficiency in cloud deployment models (IaaS, PaaS, SaaS) and service models (Public, Private, Hybrid).
• Excellent presentation and communication skills, with the ability to tailor your message to different audiences.
• Experience in developing strategic plans and investment proposals for cloud projects is a plus.
• A Cloud Certification (AWS, Azure, or Google Cloud Platform) is a strong advantage.
• Cloud Service Support/ Dispatcher / Cloud Technical Support.
• You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
• You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
• You engage with Oracle Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving AIS product improvements.
• Multiple years of technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field.
• 3+ years technical support, technical consulting experience, or information technology experience.
• Strong experience with cloud, administration, understanding of the Networking OSI model and related concepts.
• Cloud Implementation (Azure Cloud engineer).
• Manage Monitoring and Troubleshooting AWS environments which includes working with services like EC2, ELB, RDS, and S3.
• Manage Monitoring and Troubleshooting AWS's applications native services and serverless architecture (Lambda) on AWS platform.
• Manage Monitoring and Troubleshooting AWS network and security features (VPC, Security Groups, NACLs, ALB/NLB, Transit Gateway, etc.).
• Manage Monitoring and Troubleshooting Identity and Access Management (IAM), SSO Integration.
• Manage Monitoring and Troubleshooting AWS SQL (SQL VM, Manage instance, PAAS).
• Utilize automation tools such as Infrastructure as Code (IaC), including CloudFormation and/or terraform.
• Manage Monitoring and Troubleshooting high availability solutioning (multi-AZ / regions, Backup, Snapshotting, archiving).
• Experience 2-5 Years Microsoft Cloud (Microsoft Azure or AWS).
• Experience designing and building web environments on AWS, which includes working with services like EC2, ELB, RDS, and S3.
• Experience with monitoring systems such as CloudWatch and other industry standard visibility platforms (Data Dog, Dynatrace, New Relic, etc.).
• Experience with Logging and log monitoring (CloudWatch and CloudTrail) both for performance, security, and compliance efforts.
• Proficiency with Infrastructure as Code (IaC), including CloudFormation and/or Terraform.
• Understanding of CI/CD on AWS platform.
• Expert knowledge of AWS network and security features (VPC, Security Groups, NACLs, ALB/NLB, Transit Gateway, etc.).
• Experience building applications with native services and serverless architecture (Lambda) on AWS platform.
• Strong understanding of Identity and Access Management (IAM), SSO Integration.
• Strong understanding of high availability solutioning (multi-AZ / regions, Backup, Snapshotting, archiving).
• Network Security (Cloud).
• Reponsibilities.
• Design, implement, manage high available, high performance, scalable, secure, network and security infrastructure for public cloud services across multiple availability zones and regions with following characteristics:Support integration with Cloud Management Platform such as OpenStack and Google Cloud Airgap.
• Support integration with Software-defined network and virtualization platform such as Linux KVM.
• Support multi cloud environment and hybrid cloud environment such as customer on premise data center and Hyper scaler clouds.
• Work with hyper scaler providers to implement network connection between cloud environments.
• Manage network information registrations such as IP network address, AS number, domain name, etc.
• Implement authentication, authorization and accounting system for network and security devices.
• Troubleshoot network and security incidents.
• Relevant network certifications such as CCNA, CCNP, CCIE.
• Relevant Information Security certification such as CISSP.
• Strong understanding of networking concepts, protocols (TCP/IP, OSI model), and technologies (LAN, WAN, VPN).
• Proficiency in network hardware and software, including routers, switches, firewalls, and network operating systems.
• Experience with network monitoring and troubleshooting tools.
• Cloud Solution Review and Risk Management Specialist (Bidding Review Team).
• Facilitate and drive solution review sessionStudy and Evaluate technical requirement including TOR.
• Compare and Validate between Presale s solution and Customer requirement.
• Ensure the delivery plan with the identified timeline.
• Clarified the owner of after-sale process both Insource and Outsource.
• Consult to clarify the Project s risks with Risk Mitigation to have Risk Register Cost.
• Ensure corporate governance guideline are adhered.
• Prepare summarized report with approval on Solution Review Result and handover to EFRM.
• Note:Non-Telecom team is responsible for Cloud both Public (MS, AWS, Google, HW, Oracle) & Private, ICT (Server, IT Infra, CCTV, Wi-Fi, etc.), Security and SW development Product.
• Education: Bachelor's degree in Computer Science, Engineering, or a related field.
• Minimum of 5 years of experience in enterprise solution delivery, including network infrastructure, cloud solutions, and data center technologies.
• Proven track record in bid evaluation, contract negotiation, and vendor management.
• Strong understanding of risk management principles and methodologies.
• Experience in working with diverse technical teams and stakeholders.
• Proficiency in network protocols (TCP/IP, routing, switching) and network security concepts.
• Knowledge of cloud technologies (AWS, Azure, GCP) and virtualization.

Experience:

No experience required

Skills:

Customer Relationship Management (CRM), English, Mandarin

Job type:

Full-time

• Answer incoming calls, emails and chat and perform outbound calls related to client products, customized products and services. Advisor require to cross-sell the products when needed.
• Provides informs related to orders and returns status.
• Identify customer requirements and ensure they are answered or routed through the appropriate support channel.
• Follows the process and procedures for changes in client, if required.
• Collecting and providing feedback regarding client products, website, and advertising.
• Locating authorized dealers who carry client products.
• Provide call backs to consumers if required to resolve inquiry that require off-line such as outbound calls to shipping carriers or consumers and other off-line work as deemed necessary and appropriate by client.
• Demonstrate a strong customer services orientation and take responsibility to ensure that customers are satisfied.
• Provides high level or professionalism and competent customer service and can communicate effectively with customers.
• Able to work in assigned shift schedules.
• 5 working days.
• Foreign national.
• Fluency in Mandarin (Traditional Chinese) and English (B2) is required.
• Bachelor degree.
• Welcome new fresh graduates.
• Work onsite: Bangkok, Thailand.
• Visa & Working Permit sponsorship.
• Relocation package.
• Performance incentives.
• Health insurances.
• Social Security.
• Annual Increment (As per company policy).
• Bonus (As per company policy).
• Leave Entitlement (AL, SL, BL, etc.).
• Entertainment Events (Whole year).
• Yearly Health Checkup (As per company policy).
• Special Rewards & Points to redeem any special vouchers, gifts, etc.

Skills:

Project Management

Job type:

Full-time

• Full accountability to develop key strategic distribution initiatives to deliver all business plan KPI - APE, VNB, Manpower, Active Ratio and Case size and rate.
• Develop strategies to increase insurance penetration across SCB from Wealth/ Branch/ SME/ Direct Sales and help Head of Sales with the roll out of these strategies to the field.
• Analyze sales trends and momentum to recommend and develop sales tactical campaigns to drive maximum Insurance sales across Wealth/ Branch/ SME/ Direct Sales of SCB.
• Represent Bancassurance to engage with SCB senior executives to chair strategic development meetings to formulate and execute distribution strategies with effective field execution plan whilst aligning with company directions.
• Lead the full project development and implementation of the FWD flagship digital program FWD Affiliate to SCB .
• Lead the channel s support function initiatives and discussions including Underwriting, Operations, IT, Distribution Strategy Support to help improve turnaround times, policy issuance, create synergy and enhance efficiency and effectiveness.
• Bachelor's degree in any field, MBA preferable.
• Certification / License Project Management certification is preferred.
• Working Experience Minimum 7 Years experience in distribution strategy, project management and process improvement in life insurance industry especially related to Agency and Bancassurance. Management consulting experience is an added advantage.

Experience:

5 years required

Skills:

Compliance, Legal, Finance, English

Job type:

Full-time

• Have practical understanding of and hands-on experience on financial service laws and regulations in relation to Bank of Thailand, Security and Exchange Commission and AMLO.
• Manage the SEC licensing and all SEC queries relating to the business.
• Coordinate and work closely with business units and relevant regulators to make sure that the company fully with relevant rules and regulations.
• Develop and maintain Regulatory Compliance Audit and Supervision programs.
• Write and present the Compliance Supervision Reports to the Board and Audit Committee.
• Assist Regulatory Compliance Working Group on company regulatory compliance strategies and to oversee regulatory compliance across company.
• Conduct monitoring and Regulatory Compliance Review to ensure consistent compliance across company.
• Assessing, monitoring and reporting of compliance risks regarding Regulatory Compliance.
• Communicate and facilitate regulatory compliance risk assessment by other business units.
• Facilitate business on regulatory impact assessment for new/drafting regulations and consultation papers which are circulated/ announced by the SEC/AMLO/BOT and any other regulatory changes related to business core process.
• Coordinate with Legal to develop regulatory compliance procedure & facilitate Business Unit to embed regulatory compliance procedure in Business Unit process.
• Act as the point of contact for all advisory and monitoring resources on compliance matters relating to the business and communications with investors and clients.
• Perform and complete daily monitoring checklists on fund related issues.
• Collaborate with Regulatory Compliance working group, Legal and Business Unit in maintaining as well as lively update the Regulatory Compliance policy & procedure.
• Collaborate with Legal and Group Compliance to roll out regulatory compliance intranet (database).
• Bachelor s degree or higher in Law, Economics, Finance, or a related field.
• At least 5 years of experience in prior Legal and Compliance or Audit in Financial Institutions.
• Good command of verbal and written communication skills in Thai and English.
• Strong analytical, interpersonal, and negotiation skills.
• Attention to detail and interest in following the latest regulatory changes.
• Experience in Digital Assets Market, Capital Market, and Financial Market will be advantageous.
• Must have initiative and a good working attitude
• Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.

Experience:

3 years required

Skills:

Sales, Salesforce, Automation

Job type:

Full-time

• Be an expert in the Digital Sales and Marketing Automation domain to provide a deep understanding of the relevant Salesforce solution(s).
• Responsible for business requirements, functional design, process design (including scenario design, flow mapping, customer journeys), prototyping, configuration, testing, training, defining support procedures.
• Lead on the design, implementation of technology and creative business solutions for iconic brands.
• Take the lead on projects, solving some of the most exciting problems for our clients.
• Build lasting relationships with key client stakeholders and sponsors.
• Collaborate with amazing digital experts across disciplines to innovate and create great solutions. Supporting the Digital team in RFP and proposal responses.
• Requirements:Tertiary qualification in a relevant technology, business, or marketing discipline.
• 3 - 8 years experience in consulting and/or CRM implementation in an enterprise environment.
• Functional or techno-functional expertise one or more of the following: Sales Cloud, Service Cloud, Marketing Cloud. Development experience in Apex, VisualForce, Force.com or Java/J2EE and AMPScript. Relevant Salesforce certification(s) in Sales, Service and Marketing will be a plus.
• Experience contributing to RFP responses and other sales activities. Strong understanding of Agile / Iterative delivery methodology.
• Configure and implement integration with Salesforce Core and Marketing Cloud.
• Drive and determination to continually learn new things and develop yourself.
• A natural team player who enjoys working with others to solve problems and sharing knowledge. Willing to push the technical limits and find the best solution for the business and our customers.
• Drive, tenacity, client-focused and results-oriented.
• An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) is a pre-requisite to fit to our short-term and long-term project assignment.
• Due to volume of applications, we regret that only shortlisted candidates will be notified.
• Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.
• LI_MH Requisition ID: 107266In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.

Skills:

Compliance, Risk Management, Product Owner

Job type:

Full-time

• Rollout Planning: Develop detailed rollout schedules in collaboration with engineering teams, defining milestones, essential tasks, and dependencies.
• Stakeholder Communication: Coordinate with relevant stakeholders (e.g., Engineer, SRE, Platform, and POs) to keep everyone aligned on release timelines, expectations, and associated risks.
• Documentation and Compliance: Ensure all release documentation, including change logs and rollback plans, is updated and stored according to company policies.
• Change ManagementChange Request (CR) Management: Review, prioritize, and track CRs, coordinating with engineering and product teams to assess risks, impacts, and implementation needs.
• Change Advisory Board (CAB) Coordination: Act as the primary liaison with CAB, presenting fundamental changes, risk assessments, and mitigation plans to gain approval.
• Incident and Risk Management: Identify and mitigate risks related to release changes, ensuring backup plans are in place for critical changes.
• Service Delivery OversightService Quality Monitoring: Oversee post-release monitoring, working with the SRE and platform teams to measure service stability and performance after rollout.
• Continuous Improvement: Gather feedback after releases to identify pain points, process bottlenecks, or improvement opportunities for smoother future releases.
• Operational KPI Tracking: Track services delivery KPIs, such as release frequency, success rate, and deployment downtime, to assess the efficiency and quality of the release process.
• Cross-Functional Alignment and SupportCollaboration with Product Owner: Work closely with POs to ensure release timelines are aligned with product roadmaps without impacting PO focus on strategy.
• Support Engineering Teams: Coordinate with technical teams to align release readiness, including final testing, pre-release verification, and sign-offs.
• Incident Response Coordination: In the event of a critical post-release issue, coordinate rollback or patch deployment, minimizing service disruption..
• Key Success Criteria for a Release Management.
• Smooth and Timely Releases: Releases happen on time with minimal disruptions, and issues are quickly resolved if they arise.
• Effective Risk Management: Risks are well-identified and mitigated, with clear backup plans.
• Stakeholder Satisfaction: POs and engineering teams have fewer operational interruptions, allowing them to focus on core product and development tasks.
• Continuous Improvement: Consistently applies feedback to optimize the release process, reducing the likelihood of incidents and improving overall service quality.
• Day-to-Day Workflow of a Release Management.
• Morning Syncs with Cross-Functional Teams: Daily check-ins to discuss ongoing changes, upcoming releases, and any roadblocks or urgent change requests.
• Release Readiness Reviews: Organize and lead release readiness reviews to ensure all aspects (testing, documentation, approvals) are completed before deployment.
• Change Advisory Board (CAB) Meetings: Regularly coordinate with the CAB to review changes, get necessary approvals, and discuss high-risk changes.
• Post-Release Monitoring: Oversee initial monitoring post-release, working with SREs and platform teams to track system performance and user impact.
• Process Improvement: Analyze feedback from recent releases to identify improvement areas, scheduling post-mortem reviews as needed.
• Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.

Skills:

Business Development, Accounting, Excel, English

Job type:

Full-time

• Plan and prepare financial budget estimates for all companies within the AIS group.
• Monitor and track the performance of joint venture companies.
• Analyze and provide opinions on the financial and business impacts within the AIS group to support various business units and executives in decision-making. This includes Assets Monetization, pricing analysis of products and services, service costs, process costs, feasibility analysis of new services, investment projects, and new business models, etc.
• Participate as a team member in negotiations, new business development, and joint ventures in various businesses.
• Provide financial information and coordinate with various business units, communicating with relevant teams to ensure understanding new business developments. Contribute insights on improving related processes to support new business operations.
• Serve as a support team for Cost Optimization projects.
• Provide financial budget information and advisory services to different departments, sourcing tools, designing budget processes, and overseeing budget expenditures across all units to align with business directions and company practices.
• Collect financial data and prepare Key Performance Reports.
• 3 - 5 years experience in financial analysis preferably in the service industry. Knowing budgeting & planning, business development will be an advantage.
• Master's in Accounting, Finance, Economics, or Business Administration.
• Strong analytical and communication skills.
• Good command of spoken and written English.
• Strong PC knowledge (Excel, PowerPoint).