Responsibilities

• Planning and delivering proactive and reactive support including onsite presence as needed (post Covid restrictions)
• You will work with a larger customer account team to strengthen customer relationships and to work on Microsoft cloud and application innovation strategies that allow you to develop an immediate and long-term Customer Success Plan and Value Based Delivery for reactive and proactive needs.
• You will Identify and manage customer goals and SfMC opportunities across Azure PaaS to improve the quality, consumption, and health of the customer’s solution.
• You will drive and participate in proactive delivery management as well as spot performance issues, analyze problems, and drive activities focused on stabilizing and optimizing your customer’s solution.
• You will work with internal Microsoft support teams, account teams, product engineering and service engineering teams and other stakeholders to ensure a streamlined and efficient customer support experience.
• You will apply and share lessons learned for continuous process and delivery improvement for the customer and peers.
• You will engage in meetings with your customers and account teams to review Support for Mission Critical services, customer support issues, and articulate your Customer Success Plans.
• You will share and gain knowledge through technical communities.
• You will contribute to on-call rotations to ensure a high quality of service for the critical incidents created by Support for Mission Critical customers.

Qualifications

• Strong knowledge and experience in designing and implementing Azure storage solutions.
• Strong knowledge and experience in designing and implementing Azure networking solutions.
• Strong knowledge and experience in designing and implementing Azure compute solution.
• Strong knowledge in high availability and disaster recovery features for IaaS components.
• Familiar with Azure security services/features.
• Strong knowledge and experience in building infra-as-code solution by using products like Azure Bicep, Azure arm template, terraform, ansible etc.

• Experience in systems management, network operations, software support, IT consulting, or related roles.
• Solid understanding of client/server, networking, and Internet technologies fundamentals.
• Must have outstanding customer service skills with excellent oral and written communication skills as well as experience providing training to peers or customers.
• Must demonstrate strong interpersonal and leadership skills while working with diverse audiences including highly technical IT professionals, engineers, developers, and architects as well as executives and management professionals in both customer and Microsoft teams.
• Must have experience leading and driving projects as well as motivating others.
• Must be self-motivated, resourceful and able to handle multiple responsibilities as a Microsoft Cloud Solution Architect and Support for Mission Critical professional.
• Need to demonstrate the ability to develop strong strategic customer relationships that gain the trust and respect of customers.
• Need the ability to handle critical technical issues and work in difficult support situations.
• Need a proven ability to handle difficult or sensitive situations with exasperated customers.
• Certification in Microsoft and other Cloud Technologies.

• Knowledge and experience in multi-cloud platforms like AWS, GCP etc.
• Knowledge and experience in Microsoft Coplot products, AI, and Machine Learning
• Knowledge and experience in Azure relational databases and NoSQL database services
• Knowledge and experience in open-source technology like LAMP

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.