Job Responsibilities

• Manage the deployment, configuration, and support of EUC hardware and software.
• Administer and optimize Microsoft 365 environment, including user management, security, and license allocation.
• Oversee the administration and continuous improvement of IT Service Management (ITSM) systems.
• Manage the lifecycle of IT assets, including procurement, inventory, maintenance, and disposal.
• Collaborate with teams to provide efficient solutions for digital workplace productivity and security.
• Ensure compliance with IT policies, standards, and industry best practices.
• Provide strategic recommendations for digital workplace improvements, cost management, and system upgrades.

Qualification:

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Proven experience in EUC hardware/software management, M365 administration, and ITSM system administration.
• Certifications & License (If required) : Relevant IT certifications such as ITIL, Microsoft 365 Certified, or related endpoint management certifications are an advantage.
• Strong problem-solving and troubleshooting skills.
• Ability to manage IT infrastructure and support systems.
• Excellent organizational and communication skills.
• Ability to collaborate with cross-functional teams to implement digital solutions.