Key Responsibilities:

• Advanced Requirement Gathering & Analysis:
  • Engage with senior stakeholders across diverse business units (e.g., marketing, sales, operations, and finance) to extract and refine detailed business requirements.
  • Lead process mapping initiatives and perform in-depth analysis of current workflows to identify strategic opportunities for system enhancements and digital transformation.
• Documentation & Functional Specification Leadership:
  • Develop and oversee the creation of comprehensive Functional Requirement Documents (FRDs) and technical specifications that clearly articulate business needs into actionable requirements for IT teams.
  • Ensure documentation accuracy and consistency across projects, aligning technical details with overall business strategy.
• Business Case Development:
  • Create robust business cases for technology projects, including detailed cost-benefit analyses, ROI assessments, and risk evaluations to support strategic decision-making.
• Project Development & Vendor Management:
  • Lead project development activities, managing the RFI/RFP processes and evaluating vendor proposals to select the best-fit partners.
  • Oversee vendor negotiations and ensure external solutions align with our business requirements.
• System Integration & Process Strategy:
  • Evaluate existing systems and integration points, providing recommendations for improvements that optimize performance and enhance user experience.
  • Lead system integration initiatives, ensuring that new and existing applications communicate effectively and that data flows seamlessly across platforms.
  • Serve as a subject matter expert in systems analysis and process re-engineering, ensuring solutions align with both short-term needs and long-term strategic goals.
• User Experience (UX) Optimization:
  • Take a hands-on approach to UX design, including prototyping, conducting usability testing, and implementing design improvements independently when needed.
  • Collaborate with product teams to analyze and improve user interactions with both internal and external systems, ensuring intuitive, efficient, and user-centric designs.
• Leadership & Mentorship:
  • Lead cross-functional meetings and workshops to build consensus and drive project initiatives.
  • Provide guidance and mentorship to junior peers, fostering a culture of continuous improvement and professional development within the team.
• Collaboration & Stakeholder Management:
  • Act as the primary liaison between business leaders, IT teams, and external vendors, ensuring seamless communication, timely delivery, and successful implementation of projects.
  • Drive the prioritization of initiatives and manage expectations across multiple stakeholders.
• Continuous Improvement & Innovation:
  • Monitor and evaluate system performance post-implementation, gathering feedback and proactively identifying further opportunities for enhancement.
  • Stay current with industry trends and emerging technologies, incorporating innovative practices into business processes and system design.

Qualifications:

• Education:
  Bachelor’s degree in Business Administration, Information Technology, Computer Science, or a related field. An advanced degree or relevant certifications is highly desirable.
• Experience:
  • Minimum of 5+ years’ experience in a Business Analyst, Systems Analyst, or a similar role within a dynamic, multi-domain business environment.
  • Demonstrated experience in leading digital transformation projects, developing detailed Functional Requirement Documents, and working within agile or iterative development frameworks.
  • Proven track record of managing complex system integrations, vendor evaluations (including RFI/RFP processes), and overall project management.
• Technical Skills:
  • Expertise in process mapping and documentation tools (e.g., Lucidchart, Figma or similar).
  • In-depth understanding of software development lifecycles, database concepts, and integration methodologies.
  • Strong familiarity with UX design principles and the ability to collaborate effectively with design teams.
  • Product Management Knowledge: Understanding of product management processes, lifecycle, and strategies to align technical solutions with business outcomes.
  • Cloud Platforms: Practical knowledge of cloud environments (e.g., AWS, Google Cloud, and Azure) to support scalable and flexible technology solutions.
  • System Integration Expertise: Experience in designing and implementing system integrations, ensuring seamless communication between disparate systems and optimizing data flow.
• Soft Skills:
  • Exceptional communication, presentation, and interpersonal skills, with the ability to interact confidently with senior management and technical teams.
  • Superior analytical and problem-solving skills with a keen attention to detail.
  • Proven leadership abilities, including project management, team mentoring, and stakeholder coordination.
  • A proactive, strategic mindset with the ability to drive initiatives and manage multiple priorities in a fast-paced environment.