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Head of Customer Services – Thailand

atOsotspa PCL

Job Description :

  • Ensure Order to Cash activities are effectively and timely executed to meet customer requirement
  • Ensure good result of Account Receivable KPI for Collection Effectiveness
  • Build relationship and Drive Supply Chain joint business plan to develop mutual benefit with key customers
  • Identify opportunities to reduce distribution cost or create operation efficiency to win in supply chain eco system
  • Provide analysis related to end to end order to cash, including report/dashboard, in order to propose the actions for business opportunities
  • Ensure Order to Cash governance is followed and cascaded properly to avoid discrepancies
  • Perform other related duties as assigned

Professional Experience

  • Bachelor Degree
  • 7 years of customer service experience, with strong leadership and analytical skills
  • Manage and improve the order to cash process consistently
  • Short stock management, including allocation of critical items to customer
  • Ensure order to cash process aligns with financial revenue recognition policy on a monthly basis by working closely with warehouse, logistics and sales
  • Weekly update to commercial team on order progress and highlight if any service issue, then drive solutions /actions cross functionally

Other Requirement

  • Preferable to have an experience in FMCG
  • Have experience in leading diversity in organization
  • Have background in finance (account receivable)
  • End to end supply chain cost saving project
Experience required
  • 7 years
Career level
  • Senior Level
Salary
  • Negotiable
Job function
  • Administrative
  • Customer Service
Job type
  • Full-time
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Company overview

Size:500-1000 employees
Industry:Consumer Products
Location:Bangkok
Founded in:1891
Ranking:4.5/5

Osotspa is a leading Thai consumer goods company that aims to cater to the lifestyle needs of consumers and is widely recognized in the ASEAN region. With over a century of success, Osotspa continues to research, develop, and create products that meet the needs of the Thai people, with a mission to ... Read more

Why join us: ปัจจุบัน โอสถสภามีอายุมากกว่า 123 ปี เรายังคงมุ่งมั่นพัฒนาผลิตภัณฑ์ที่มีคุณภาพต่อไปอย่างไม่หยุดยั้ง ภาใต้ปรัชญาข้อปฏิบัติที่ยึดมั่น "เห็นแก่ประโยชน์ของผู้อื่นมากกว่าตนเอง คิดถึงน้ำใจของคนอื่นมากกว่าเงินตรา มีความสัตย์ซื่อในการประกอบอาชีพ รักษาไว้ซึ่งจรรยาบรรณของธุรกิจ"

Job location: Bang Kapi
Head office: 348, Ramkhamhaeng Road
Display map

Benefits

  • Provident fund
  • Employee discount
  • Learning & Development Opportunities
WorkVenture gives you an inside look at what it's like to work at Osotspa PCL, office & team photos, reviews and more. This is the Osotspa PCL Company Page. All content is posted anonymously by employees currently or previously working at Osotspa PCL.Apply to T.N. IncorporationApply to triplerApply to GPSCApply to Wellgrow Glass