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Head of Customer Services – Thailand

atOsotspa PCL

Job Description :

  • Ensure Order to Cash activities are effectively and timely executed to meet customer requirement
  • Ensure good result of Account Receivable KPI for Collection Effectiveness
  • Build relationship and Drive Supply Chain joint business plan to develop mutual benefit with key customers
  • Identify opportunities to reduce distribution cost or create operation efficiency to win in supply chain eco system
  • Provide analysis related to end to end order to cash, including report/dashboard, in order to propose the actions for business opportunities
  • Ensure Order to Cash governance is followed and cascaded properly to avoid discrepancies
  • Perform other related duties as assigned

Professional Experience

  • Bachelor Degree
  • 7 years of customer service experience, with strong leadership and analytical skills
  • Manage and improve the order to cash process consistently
  • Short stock management, including allocation of critical items to customer
  • Ensure order to cash process aligns with financial revenue recognition policy on a monthly basis by working closely with warehouse, logistics and sales
  • Weekly update to commercial team on order progress and highlight if any service issue, then drive solutions /actions cross functionally

Other Requirement

  • Preferable to have an experience in FMCG
  • Have experience in leading diversity in organization
  • Have background in finance (account receivable)
  • End to end supply chain cost saving project
Experience required
  • 7 years
Career level
  • Senior Level
Salary
  • Negotiable
Job function
  • Administrative
  • Customer Service
Job type
  • Full-time
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Company overview

Size:500-1000 employees
Industry:Consumer Products
Location:Bangkok
Founded in:1891
Ranking:4.5/5

Osotspa is a leading Thai consumer goods company that aims to cater to the lifestyle needs of consumers and is widely recognized in the ASEAN region. With over a century of success, Osotspa continues to research, develop, and create products that meet the needs of the Thai people, with a mission to ... Read more

Why join us: ปัจจุบัน โอสถสภามีอายุมากกว่า 123 ปี เรายังคงมุ่งมั่นพัฒนาผลิตภัณฑ์ที่มีคุณภาพต่อไปอย่างไม่หยุดยั้ง ภาใต้ปรัชญาข้อปฏิบัติที่ยึดมั่น "เห็นแก่ประโยชน์ของผู้อื่นมากกว่าตนเอง คิดถึงน้ำใจของคนอื่นมากกว่าเงินตรา มีความสัตย์ซื่อในการประกอบอาชีพ รักษาไว้ซึ่งจรรยาบรรณของธุรกิจ"

Job location: Bang Kapi
Head office: 348, Ramkhamhaeng Road
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