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Head of Customer Services – Thailand
atOsotspa PCLJob Description :
- Ensure Order to Cash activities are effectively and timely executed to meet customer requirement
- Ensure good result of Account Receivable KPI for Collection Effectiveness
- Build relationship and Drive Supply Chain joint business plan to develop mutual benefit with key customers
- Identify opportunities to reduce distribution cost or create operation efficiency to win in supply chain eco system
- Provide analysis related to end to end order to cash, including report/dashboard, in order to propose the actions for business opportunities
- Ensure Order to Cash governance is followed and cascaded properly to avoid discrepancies
- Perform other related duties as assigned
Professional Experience
- Bachelor Degree
- 7 years of customer service experience, with strong leadership and analytical skills
- Manage and improve the order to cash process consistently
- Short stock management, including allocation of critical items to customer
- Ensure order to cash process aligns with financial revenue recognition policy on a monthly basis by working closely with warehouse, logistics and sales
- Weekly update to commercial team on order progress and highlight if any service issue, then drive solutions /actions cross functionally
Other Requirement
- Preferable to have an experience in FMCG
- Have experience in leading diversity in organization
- Have background in finance (account receivable)
- End to end supply chain cost saving project
Experience required
- 7 years
Career level
- Senior Level
Salary
- Negotiable
Job function
- Administrative
- Customer Service
Job type
- Full-time
Company overview
Size:500-1000 employees
Industry:Consumer Products
Location:Bangkok
Osotspa is a leading Thai consumer goods company that aims to cater to the lifestyle needs of consumers and is widely recognized in the ASEAN region. With over a century of success, Osotspa continues to research, develop, and create products that meet the needs of the Thai people, with a mission to ... Read more
Why join us: ปัจจุบัน โอสถสภามีอายุมากกว่า 123 ปี เรายังคงมุ่งมั่นพัฒนาผลิตภัณฑ์ที่มีคุณภาพต่อไปอย่างไม่หยุดยั้ง ภาใต้ปรัชญาข้อปฏิบัติที่ยึดมั่น "เห็นแก่ประโยชน์ของผู้อื่นมากกว่าตนเอง คิดถึงน้ำใจของคนอื่นมากกว่าเงินตรา มีความสัตย์ซื่อในการประกอบอาชีพ รักษาไว้ซึ่งจรรยาบรรณของธุรกิจ"
Job location: Bang Kapi
Head office: 348, Ramkhamhaeng Road
Benefits
- Provident fund
- Employee discount
- Learning & Development Opportunities
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