Executive, Product Complaint
atLotus's (Ek-Chai Distribution System Co., Ltd.)Key Responsibility:
- Store complaint management (pull the log all product category from Service desk system to technical team urgent investigation & set action quick to store) by follow store complaint closing (SLA 24 hrs) and create summary report (weekly, monthly)
- Collaborate with commercial team to inform monthly Fresh CN & Technical charge report
- Closely co-ordinate and follow up with Technical team (WL2) in order to create Emergency Product Withdrawal (EPW) form and communicate with store
- Provide KPI dashboard data to support team including Site management, QC rejection, Store complaint, Product monitoring program, Emergency Product Withdrawal (EPW)
- Collaborate with external laboratory to support Product Monitoring Program (PMP plan)
- Manage team budget and contact with external agency to reserve air ticket, hotel and rental car
- Complete other assigned tasks
Qualification:
- Bachelor degree in food science or food related
- Experience in food factory or retail business and do quality system and database analysis
- Working experience in related field at least 1 year
- Good communication and Enhance connection with team; Quality, Commercial, Finance, Support office, Procurement, Office service etc.
- Proficiency in MS office, PowerBI
- Demonstrated negotiation, presentation, project management skills
- High energy, positive attitude, proactive, flexibility and effectiveness
- Ability to effectively manage mini projects and good human relation\
Skills required
- Quality Assurance
- Safety Management
- Project Management
- English (Fair)
Experience required
- 1 years
Career level
- Entry Level
- Middle Level
Skills optional
- Microsoft Office
- Power BI
- Good Communication Skills
Salary
- Negotiable
Job function
- Quality Assurance
Job type
- Full-time
Company overview
Size:2000-5000 employees
Industry:Retail
Location:Bangkok
Website:www.lotuss.com
Founded in:1994
Ranking:4/5
At Lotus's, we get up every morning and questioned ourselves daily on how we can serve our customers better. Lotus’s is an omni-channel retailer in Thailand, with a commitment to providing great quality products at affordable prices, while doing good things for our customers, colleagues ...
Why join us: “At Lotus's, we are looking for people who are the change-agent with a passion to grow in both work and life. People who have the ability to think in an agile way and make everyday as a history to leave their own legacy in every part of business.” Lotus's People are: People wh ...
Job location: Bueng Kum
Head office: 629/1 Nawamintr Road, Nuanchan, Buengkoom, Bangkok 10230 , Thailand
Benefits
- Overtime pay
- Life Insurance
- Accident Insurance
- Company uniform
- Learning & Development Opportunities
- Health Insurance
- Provident fund
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